Customer Reviews for U-Haul Moving & Storage at Hwy 14

2619 reviews

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Rep was already in motion as I pulled in the yard to receive my equipment. Very courteous, professional and timely

ERIK D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
1.0

Terrible customer service.

CARLOS O. 
Rating:
1.0

piece of shit

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

EDWARDINE M. 
Rating:
3.0

Make sure trailer is at least sweeped out before giving to next customer

LANCE F. 
Rating:
5.0

The first car trailer had a problem with the jack stand and they swapped the trailers without question.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Drop off was fast & easy

PHILIP W. 
Rating:
3.0

My car was charged 3 times. Will never use your service again

REMEANCUS S. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

THALANETI G. 
Rating:
5.0

Great friendly staff. Very helpful

PATRICK N. 
Rating:
5.0

Every employee here is not only friendly, but they actually care about the service they provide. Guy amd his crew are a part of the fabric of our city!!

Christopher S. 
Rating:
5.0

Everything was really good I can't think of anything better to improve

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

LOUIE C. 
Rating:
5.0

Customer did not leave a comment.

LOU O. 
Rating:
1.0

Ya'll took 35 dollars out my account and it was not supposed to

NORRIS F. 
Rating:
4.0

Customer did not leave a comment.

Brittney F. 
Rating:
4.0

Friendly and helpful.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
1.0

Customer did not leave a comment.

Ray Y. 
Rating:
3.0

The inside of the cab was dirty and nasty and sticky, had a smell. The door handle was full of water. The engine was sick as heck and took for ever to shift into gear. No customer support after hours. The mirrors on the outside was broke couldn't adjust them. the insde of the back was dirty.

Wanda G. 
Rating:
3.0

Customer did not leave a comment.

KAREN B. 
Rating:
3.0

more lighting and more spots to park the trucks

TAKESSA M. 
Rating:
5.0

Quick and professional

Ashanti C. 
Rating:
5.0

Customer did not leave a comment.

KENT D. 
Rating:
3.0

Customer did not leave a comment.

Rodasha W. 
Rating:
3.0

Cleaning the trucks. It was very dirty.

CHARLOTTE D. 
Rating:
4.0

Very cordial and accommodating.

RENARD A. 
Rating:
5.0

Customer did not leave a comment.

KHADIJAH T. 
Rating:
2.0

The truck I rented was filthy. There was liquid in all of the cup holders, sticky spills all over the floor, the steering wheel was sticky and the truck smelled like an ash tray. We spent over 1 hour cleaning it. The brakes squealed. We tried to set up Sirius in the truck but the phone number listed on the sticker was invalid.

HILLARY G. 
Rating:
5.0

Customer did not leave a comment.

PATRA M. 
Rating:
5.0

Customer did not leave a comment.

Corris G. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
1.0

Low tire light was on and I asked them to check it. He kicked the tire and said it was just a bad sensor. After we loaded up the tire was low because the valve was leaking. Had to tighten the valve core and air up the tire. This could have left me on the side of the road or possibly caused an accident. All he had to do w as check it before I left their shop. Bad business.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Chelsea T. 
Rating:
5.0

Advise them at the drop off that the passenger right rear tire on the trailer was in need of replacement soon

LOUIS H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

On one of the tires on the trailer, all lug nuts were loose (barely hand tight). I noticed they were making grey streaks from each lug. I used my tire tool and tightened all lugs. No other issues noted.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

JONI H. 
Rating:
5.0

Customer did not leave a comment.

Ingrid P. 
Rating:
5.0

It was easy to book and everything was explained to me before I left. I had a good experience with this company.

elizabeth F. 
Rating:
4.0

Customer did not leave a comment.

joseph J. 
Rating:
5.0

Customer did not leave a comment.

JOHN RANKIN W. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Scott Mcinnis Sr M. 
Rating:
5.0

No suggestion needed. The operation was well run

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
2.0

Customer did not leave a comment.

JAMESGREGORY A. 
Rating:
3.0

Customer did not leave a comment.

Vanessa B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

ROSKCO T. 
Rating:
5.0

No problems at all when I returned the trailer. Very happy with service.

Janella H. 
Rating:
4.0

Customer did not leave a comment.

LAUREN N. 
Rating:
2.0

was directed to go outside to drop off 6x12 trailer. person who directed me where to drop trailer would not speak to me when i addressed him. ask if i could get receipt for proof of drop off he sorta said my orig. receipt was proof of drop off. cant figure that out. my drop off was 2.19/20 at approx. 2pm.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

WANDA R. 
Rating:
5.0

Overall service was excellent from the young guys who helped me pick it up and once I returned it he had the technology to save me from going inside and made the return quick and seem less.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

everything was top notch.

PAUL W. 
Rating:
1.0

I am 62 years old and it was my worst experience with u-haul because the truck was on empty and I went back in told the guy and he came and looked and said it is on a fourth of tank of gas and it wasn't so I had to first get $20.00 gas before I moved anything then the truck acted like the transmission was going out so I moved one load and took it back.

DEBRA B. 
Rating:
3.0

Customer did not leave a comment.

CAROL W. 
Rating:
3.0

Send whoever checked me out when I picked up the truck, to a customer service class or fire his a$$. I asked if they had the furniture dolly I reserved and he said yes, it's in back of the truck. Long story short when I returned it to get the dolly that was not in the back of the truck I was understandably upset and irritated. And of course typical response was will the guy didn't put it in there when I told him to. First of all I didn't ask the guy if the dolly was there I asked you. Second of all now since I drove all the way to where I was picking up the furniture and had to turn around and drive all the way back in my personal vehicle who is going to compensate me for my time and gas? Guess what nobody did. Was still charged full price, even after two different guest service Representatives that I spoke to on the phone told me that it would be adjusted. Getting back to the representative of the Highway 14 U-Haul that waited on me, and what he said when I had to return to pick up the dolly. Now I understand I've been in customer service for 27 years and I know how people try to put things off on other employees. It's understandable and it's almost expected, but at no time whatsoever should a paying customer be told to "lose your attitude lady" are you freaking kidding me I know this little boy did not just tell me to lose an attitude because he made a mistake. Yeah one way this location can improve is to get rid of this employee I believe his name was H--ter. And that's all I have to say other than where is my reimbursement that I was told I was going to get?

SHERRIE B. 
Rating:
5.0

Everyone was so Helpful

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

JULIE J. 
Rating:
5.0

Truck was empty on gas. But that was taken care of. I brought it back with a quarter tank and they are giving me $35 refund

TERRY S. 
Rating:
1.0

Make sure your vehicles work and not waste my whole day

Dylan H. 
Rating:
4.0

Customer did not leave a comment.

GENEVA J. 
Rating:
5.0

Customer did not leave a comment.

LADAYSHA P. 
Rating:
5.0

Customer did not leave a comment.

HILLORY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Staff made it easy. Thanks

VAN S. 
Rating:
4.0

Customer did not leave a comment.

ALISHA A. 
Rating:
5.0

Return was quick

brenda P. 
Rating:
5.0

The Uhaul had very little power

Lynery S. 
Rating:
5.0

Customer did not leave a comment.

LILLI J. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

S B. 
Rating:
3.0

Customer did not leave a comment.

Robin G. 
Rating:
1.0

Dirty, unfriendly, packed so full you can't navigate with a pickup and trailer and that's coming from someone who drives an eighteen wheeler for a living.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Clean and efficient!

Jeffrey G. 
Rating:
5.0

I rented a 15' truck w/a tow dolly and it tracked perfectly.Drove from Louisiana to southern part of Idaho and the truck handled the climb from sea level to 6000 ft above sea level with ease.I am Very Impressed.

THOMAS D. 
Rating:
3.0

Customer did not leave a comment.

LEONARD J. 
Rating:
4.0

Customer did not leave a comment.

ALISHA F. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

DESMOND W. 
Rating:
5.0

The trucks really need cruise control in them. It made it a very long trip from Lake Charles LA to Kalamazoo Mi without it.

LOUIS JAMES B. 
Rating:
5.0

Gr8 customer service Gr8 job guys 👏

Leigh M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
3.0

The lady personal was not very nice, and rude.

GARY D. 
Rating:
5.0

Prices were great ! Friendly personnel. I will tell my friends about it !

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

ULIS C. 
Rating:
1.0

The truck had jack Daniel bottle tops, motel key and used cigars in the glove box.. COVID 19 is spreading fast. The inside of the trucks need to be cleaned each time it's return. I do have pictures of the mess.

JOSEPH C. 
Rating:
4.0

People at this location were excellent on the day of the rental. They helped as much as they could. The problem is not with them but with the UHaul system. Not all of the blankets we ordered were available. Moreover, we stopped in the day before to make sure everything was good to go, and we were assured everything was good. There has to be a better way to assure customers don't waste precious rental time trotting across town attempting to find items which were reserved for us. Although the truck we rented was in good mechanical order, the cab was dirty and had mud in it. With COVID, not sure if it was sanitized appropriately.

darrykl N. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Rating:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Rating:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No reviews have been submitted for this location.

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