Customer Reviews for U-Haul Moving & Storage at Hwy 14

2,861 reviews

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The tires were not as good as they have been in the past.

JANE A. 
Rating:
4.0

Lower prices ha ha

Janet A. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Courteous and professional! Thanks

John R. D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Super friendly and quick. Heaven forbid I have to move again I will use Uhaul again. Pain free and reasonably priced. Thanks guys 🥰

ledra M. 
Rating:
5.0

Great rental experience. Pick up and drop off was very quick.

KEITH L. 
Rating:
5.0

The inside of the trailer was dirty when we got it

PAYTON D. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
4.0

The afterhours/online return process is terrible. After over half an hour of sitting in the parking lot trying to complete it, I had to leave and return during business hours to complete the handoff.

KIRA G. 
Rating:
5.0

Nothing much service was very efficient

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

In order to avoid rental confusion, I went to this location to rent a vehicle tow trailer. After speaking with one of the attendants a trailer was reserved. When it came time to load my vehicle, I discovered that my truck was too big. I called the uhaul customer service number and was told that my truck would not fit the tow trailer I was given. When I went back to this location, we discussed the contract and they pointed out that a 2 door truck was listed. Therein lies the problem. I was well aware that my truck was a four door truck and never would have told the attendant that I had a two door truck. However, a two door truck was listed in the reservation. The information was never put in by me. However, it appears I am left to deal with the damage the trailer did to my tires, as the insurance company through uhaul just notified me that they are denying all of my claims. This is after I was told that someone from uhaul would discuss this issue with me first, which they never did. Long story short, I am left to deal with the consequences of someone entering the wrong information. My trip was delayed and vehicle was damaged. But uhaul just washed their hands with it all and said it was on me. I'll just spend the extra money and hire movers next time.

eric C. 
Rating:
5.0

The wait time on the phone can shorter.

CHARLENE P. 
Rating:
5.0

Nothing. It was great and Mark Conner was excellent. Thank you.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
2.0

Container was mis-delivered from Seattle to Lafayette LA rather than Lake Charles LA. Had to wait several days to receive it in LC. Young fellow was helpful in hooking up the U-box to our pickup. But when returned he said I needed to finish some paper work in the office. The guy inside said no, the young man outside needs to complete the paper work. I went back outside to talk with the young man again and he said there was a gal inside that was to do that. I had not seen a gal inside prior, and I was a little frustrated by this point, so my son and I just left. If you have any problems feel free to give me a call.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

Very friendly and helpful attendants. Glad to have them be the ones serve me. They need a raise.

SAMUEL T. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
3.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

I got in truck and tire pressure light was on. They checked it and said there was something wrong with sensor. When driving a little while later the oil light came on couldn't get any one on telephone line so I went by and they said it was the sensor . I just wanted to make sure they were aware of it in case the motor blew. All was good when I dropped if truck.

Joni C. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
3.0

I feel like I should of got back some of the payment because I only used the truck for one day and not two days. That's the only thing I thought was unfair.

Hope N. 
Rating:
4.0

Customer did not leave a comment.

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Landry S. 
Rating:
4.0

The location originally set for pick up was closed upon arrival. We had to re-schedule for another location. Luckily there was a location open on Sunday that was able to accommodate our needs.

ROMELA S. 
Rating:
5.0

Customer did not leave a comment.

Bonita D. 
Rating:
3.0

Customer did not leave a comment.

DONNIE G. 
Rating:
3.0

The truck was clean except drink holder area.

MARIA P. 
Rating:
5.0

Nothing I know of. Go in , rental was ready and returned no problems.

MICHAEL J. 
Rating:
5.0

Everything was ran so efficiently. I will definately use this location again when I'm in need

leslie B. 
Rating:
5.0

Customer did not leave a comment.

KIM B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

The only thing is that we had a little trouble accessing the lock on the truck but overall it was great

Martin J. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
3.0

Customer did not leave a comment.

Jack W. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Jamieun B. 
Rating:
1.0

The truck I reserved was never held for me. I was never notified that I could not get a 15 ft truck in the 5 days between the reservation and pick up. I had to use a 10ft truck and was forced to make an extra 350 mile round trip to move all of my belongings. I will NEVER rent from uhaul again.

JOHNATHAN M. 
Rating:
4.0

I rented a trailer for the first time and the service center help me out tremendously so I could take my trip. U-haul took really could care of my needs and went above and beyond my expectations.

SONJA J. 
Rating:
4.0

Dropped off truck after hours.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

MARVIN P. 
Rating:
1.0

Customer did not leave a comment.

TERRI D. 
Rating:
4.0

No complaints, everything just fine.

ROBERT J. 
Rating:
5.0

The guys at the desk and the guys handling the equipment were all polite and professional.

JEFFRY L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
3.0

The truck that we rented had tire service issues… we also received it on Empty! I had to fill up the gas before I left. I'm very upset with the service that was provided to me.

JAKERI E. 
Rating:
2.0

Customer did not leave a comment.

Taiesha S. 
Rating:
5.0

Great service highly recommendable

TIM J. 
Rating:
3.0

The vehicle that I used was filthy. That's not nice in this day and age. There was dog hair all over the seats and the cargo area was full of dirt / mud. The staff I encountered was polite though.

ANGELA W. 
Rating:
2.0

Horrible customer service. Computer system worked slowly to the point Uhaul rep would start occupying his time with his cellphone. He told me previous customer took almost an hour (as if that would make things better). He grab my receipt with a trash pickup tool so he wouldn't have to get out his seat (no, he had no physical disabilities that I could see). No one escorted me to inspect vehicle. I was just given keys and told bring it back certain time and with gas. When I took it upon myself to inspect truck, I had to request one of the outside workers, who was more than willing to help me, to note the many, many defects to the truck. I hope this review gets in the hands of the CEO and manager and they take a look how they can make sure this location does better. Unacceptable!

ANYA M. 
Rating:
3.0

Clean the Vehicle inside and out and dont allow animals inside the cab of the vehicles. Some of us have allergies.. Animal hair all over the seats. Horrible.. Will probably not refer . Truly need a complimentary Rental for all this mess that we had to go through. If messed up my wifes Allergies.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

GLADYS S. 
Rating:
5.0

They were very helpful with me I had to extend the days of renting the truck and they handled very well

dale H. 
Rating:
4.0

The gentleman that hooked the trailer up was quick and professional. Mr. Guy in the office was professional and efficient. Even though the trailer wasn't swept out, I will use them again. Otherwise I'd give them an excellent rating!!

Alexander C. 
Rating:
5.0

Truck Drop off was easy.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

LOUEANNA G. 
Rating:
4.0

This location was helpful

NICK L. 
Rating:
5.0

Keep the customer informed of changes, I was scheduled to pickup a 26ft truck on Friday at 11AM. When I arrived I was told my pickup was changed to Saturday and I would be getting a smaller truck.

ULYSSES B. 
Rating:
5.0

Nothing

Cornelia S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

I would never recommend this location. I reserved truck and equipment 3-4 weeks in advance. None of the dollies or pads I reserved where their when I needed them. The customer service was terrible. When I asked about the equipment I reserved and why it wasn't there or why didn't someone give me a call so I could make other arrangements. The answer was, we don't manufacture the equipment here, do you want the truck or not. Then when I finally returned home with the truck, the help I had hired to move us on Moving Help.com, the helpers listed on the Uhaul website, never showed up, never called, and never returned my calls. I never intend to use Uhaul or their services again.

BRUCE N. 
Rating:
1.0

They gave us a messed up and dirty truck. The cab was full of dog hair. We were told we had to report that we received the truck messed up. Uhaul has turned to literally a mess. Not this location but the company as a whole.

DONALD M. 
Rating:
5.0

The employee thanked me for completing all the necessary steps before showing up to pick up my truck. I was in and out within 10 minutes.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Great attitude

Michael T. 
Rating:
1.0

I made a reservation online a week prior. I reserved a 20” uhaul, 2 utility dollies and one furniture dolly. On day of pick up I confirmed my order twice by phone. When I arrived to pick up they didn't have ANY dollies. I was annoyed by this because had they told me when I confirmed, I would have purchased at least one in order to move. As I left the store I saw several dollies in the storage warehouse. I went back in to ask the same associate about this and he responded “those are not the kind you reserved. They are appliance dollies not utility” with no further explanation. I guess he assumed I did not know the difference. I went back out to get one of the utility dollies and as I entered the store with it the same associate told another associate “I don't want to go to jail today”. I'm not sure what that meant but as a full time law enforcement officer, I perceived it as a threat. I should have known my visit to this location was going to be unprofessional from the moment I walked in; there were bags of chik fil a on the counter& containers with food and the same associate was complaining about another customer wanting him to verify damage to a uhaul prior to her leaving with it. I will not be returning nor will I recommend this location to anyone.

MONIQUE P. 
Rating:
5.0

Customer service was 100%

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

Gas was not half full when we received our uHaul

Kelley G. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
3.0

This location is central and convenient to anyone in the Lake Charles area. It also carries a vast amount of equipment for rental. The desk service reps are dry/stale and aren't very hospitable. Meaning, no smiles or anything. They weren't rude but it would be nice to greet someone with hello and a smile and a thank you! Also, they shouldn't be eating while helping customers. Two out of the 3 times I was checked out to get my rental the rep was eating. Not a very good look. I rented a truck from this location Friday, Saturday and Sunday( July 23-25) and 1 out of the 3 operated smoothly. One of the trucks transmission appears to be failing and one smelled like cigarette smoke and the A/C wasn't operating. Also, I really would appreciate it if Uhaul offered people who served our country Military/Veterans a discount. It saddens me that a Nation wide company such as Uhaul doesn't offer it. Thank you!

CASEY R. 
Rating:
5.0

They were professional and friendly

MARGARET M. 
Rating:
3.0

When asked to check lights that are on should actually check them but because I'm a woman the guy thought I was stupid and know nothing about air pressure.

CONSTANCE G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY Y. 
Rating:
5.0

Customer did not leave a comment.

ALICE S. 
Rating:
5.0

Its really annoying when you set up a reservation and then uhaul decides to change said reservation to entirely different location. The place they sent me to was nice but I would definitely prefer someone asking me if thats okay instead of just changing it

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

ZACKERY B. 
Rating:
1.0

First and foremost, the worker was rude. Last name Fontenot. Also, they charged me an extra $38 the gas might've been off by 1/4 of a gallon. I thought it was on the line and literally could have moved after getting at the location. I will not be using uhaul anymore.

JAIDA J. 
Rating:
5.0

Easy fast drop off

BILLY R. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

Customer did not leave a comment.

Shelton L. 
Rating:
2.0

Store was dirty and untidy. 4 guys in the store all on their iPhones. One guy spitting sunflower seeds into a plastic cup. Bathroom was filthy. I've seen worse though.

HOMER L. 
Rating:
5.0

I had reserved a 10x20 and after renting my truck to move, my spending limit was exceeded ,they took my info and was able to give me the building as they knew I was traveling a long way and was pressed for time,they called me after my stuff was in their facility ,and we was able to finalize the payment . Just "AN AWESOME DISPLAY OF CUSTOMER SERVICE" cheers to Central Storage in Port Nechez.

WAYNE N. 
Rating:
5.0

Have more trucks in more locations. I had to drive a hour away to get one and it added miles to my trip. The reps were nice enough to adjust my mileage to help me since I had to drive so far. I give them 5 stars at that location for their help!!

TAMMIE L. 
Rating:
1.0

Customer did not leave a comment.

ANGEL J. 
Rating:
1.0

The wait for customer service to speak to someone is unbelievable! I waited 2nhours and 36 min before I spoke to someone. The location I rented from left me broke down on the side of the road which was one mile away from their office. I had to call roadside which I waited so long my phone died. My experience with this location was horrible.

JANINE C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top