Customer Reviews for U-Haul Moving & Storage at Hwy 14

3,300 reviews

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

chad S. 
Rating:
5.0

Customer did not leave a comment.

DONNIE G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE G. 
Rating:
5.0

The guys outside that hooked me up and unhooked me when I returned where great! Didn't have to go inside to check out they took care of everything ☺️

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE G. 
Rating:
5.0

Been here a couple of times. Prompt and easy to return truck.

Eugene Z. 
Rating:
5.0

Dropped off at 6:260pm at hwy 14 location in Lake Charles

TERENCE L. 
Rating:
5.0

They was cook and professional. They check the truck out and everything was good.

Demarcus T. 
Rating:
4.0

Customer did not leave a comment.

Deatria H. 
Rating:
5.0

Easy return of the truck. Friendly personnel at this store.

Kaylon B. 
Rating:
4.0

Customer did not leave a comment.

Jake C. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Kurtis G. 
Rating:
2.0

2 bald tires and 1 with a leak that I had to plug mid trip.

joshua E. 
Rating:
5.0

Great service. Thank you

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Carlene P. 
Rating:
5.0

It good

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
4.0

Hi. I believe that I forgot my drill in the trailer. It's missing and I really need to locate it. Could you all please call/text me if you locate(d) the drill please. 337-496-7074 Thank you.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
1.0

Did not have what I needed. Refused to give me the $50 guarantee. Horrible customer service. Caught them in multiple lies. Long wait time. Horrific experience.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Andria M. 
Rating:
4.0

Check the seals around the doors more often. Mine leaked and everything in the back of the trailer got wet.

Sharon R. 
Rating:
2.0

The service was subpar . Employees do not speak as you walk in and don't acknowledge your presence for a while. The system was down and the reservation I made was not available. They said they called, but I had no calls from them. I had to come in the next day which caused me to pay an extra day at my apartment because I couldn't move out on the first. Even then, no truck was available that I previously reserved. No one apologized or even acted like they cared. It seems like they hate to encounter people or work with them. I brought the keys in to return and I was talked to like a robot and basically stated to leave keys outside . It was obvious they were “done” because it was 6:40 and they got off at 7. Although I was disappointed in the service, the truck /van was great and the prices are also unbeatable. The services are also convenient if you don't want to feel invisible and invaluable by the employees. Next time I'll do everything online. It would've been a much better experience.

Earlisha W. 
Rating:
5.0

Customer did not leave a comment.

REGINAL J. 
Rating:
2.0

Customer did not leave a comment.

Althea L. 
Rating:
5.0

It was all good

Terrance C. 
Rating:
5.0

My truck had a hole in the roof that allowed some items to get damaged/destroyed after a rainstorm.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
5.0

nice ,easy and quick.

Daniel P. 
Rating:
4.0

I needed to rent furniture pads & they were all out. I was disappointed.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

STEAVEN S. 
Rating:
1.0

Worse place ever!!! 3rd using and every time is awful. Two young kids that don't care are Working

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

DONNIE G. 
Rating:
4.0

Guy was good to deal with, out, drop by canopy. 9 ft van, good, clean ; fortunately, storage unit survived storms, so, overall satisfied. Thank you.

Paul C. 
Rating:
5.0

Not a thing. I called ahead and they had the dolly waiting for me upon arrival. Could not have been easier.

David P. 
Rating:
3.0

Truck was not clean but seamed to be in good working order

Bryan W. 
Rating:
5.0

The inside staff were really nice. The outside staff were very helpful with getting the mirrors setup for me

Leah C. 
Rating:
5.0

Everything was perfect. Nice employee helped me adjust mirrors. Everyone was nice & professional. Very good experience.

Karen F. 
Rating:
5.0

The only problem I had was front left drivers side tire was very low on air. So we stopped to gas station to put some. Other than that everything was fine.

JACQUELINE C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
2.0

The tires were so bad I didn't know if it would make it to and from my destination, I used trailer tires that I had here at my job just to make it, while changing the tires I noticed that the hubs were loose real bad was watching the trailer the whole way to and from thank God they didn't fall off uhaul needs to do better at maintaining here equipment!!!

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Dakia M. 
Rating:
5.0

Jason and Eric and Derrick were very very professional, helpful, courteous, and just made us feel comfortable with the equipment we were renting. Met Eric and Derrick when we went to rent equipment and they went over the towing vehicle dos and don'ts. Met Jason at the check out with attaching the tow vehicle to our truck. Awesome Awesome Awesome young man!!! We are senior seniors and he was so caring and professional. Just an Asset to your company!!!!

sandra T. 
Rating:
5.0

Customer did not leave a comment.

glennisha E. 
Rating:
5.0

Customer did not leave a comment.

Marissa J. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Everything was excellent and the service was great.

Lula L. 
Rating:
5.0

They are Always polite.. I wont rent at any other place in town. Love Guy and his crew. Especially the tall guy who played basketball ball for Mcneese. I don't remember his name. Then there is the sweet young lady that just came back from being out sick. I love picking on the guy who works in the shop with the curly wavy hair. I dont know them by name but they are all amazing

Sondra G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN Z. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
4.0

Drop-off lane needs to be more clearly marked. Signage not posted to direct trucks to correct entrance and suggest improved signage and lane markings to assist on exact location to pull up trucks for return inspection.

HAROLD D. 
Rating:
5.0

Customer did not leave a comment.

Sullivan T. 
Rating:
5.0

Customer did not leave a comment.

Sullivan T. 
Rating:
1.0

We had the truck from 4:30 to around 6:15. I checked the truck out at 3:30 but left truck for my husband to pick up at 4:30. Upon returning the gentleman tried charging my husband for gas. My husband took a picture of the gas needle before leaving. The truck had more gas when returned than we picked up. Stayed we went 89 miles and we actually went less than 20. Everything was all messed up.

Anita B. 
Rating:
1.0

i would not recommend uhaul to anyone overhaul bad experience with pick and dropping off

Kriste S. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Shronda J. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
2.0

The staff need training. They did not know you could schedule hitch installations online. They did not check to see if there was an existing appointment and I was allowed to was time getting there for an appointment when the installer had been gone almost two hours. They were slow and hesitant to assist with other options. They were not personable or friendly. With the exception of the young man who worked “outside” and one indoor rep who apologized for the actions of the others, I was extremely disappointed. Even as they helped others while I waited, they didn't greet people. They were very short and rude. It just was not a good environment.

renee C. 
Rating:
3.0

Provide a guide to new customers and instruct them on any questions they may have being without making them feel like they should know already.

Anamaria R. 
Rating:
5.0

I have rented at this location several times and each time equipment was ready to go and in good condition.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Kedrick B. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

SYDNEY R. 
Rating:
1.0

You people are trash when it comes to customers y'all don't want to do anything about it

JULIA M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Service vehicles

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Miron N. 
Rating:
5.0

Customer did not leave a comment.

Patty M. 
Rating:
5.0

Getting checked out was a cool experience they are very organized and get you going!

Teia S. 
Rating:
3.0

Equipment did its job well. Customer service was good. The only bad thing was it smelled like an ashtray and with good reason. There were still ashes in the ashtray and in the door grab. Just think it would help a little to cleanup the ashes better. I know people are inconsiderate of the next person to rent it and of the working person that takes care of the trucks but a little extra attention on cleanup may help. Maybe hire an extra person to do that.

Jason H. 
Rating:
5.0

The gentleman that checked me in was nice kind professional and courteous. I will definitely rent again from this location

DONNIE G. 
Rating:
3.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Fast n easy

Guy L. 
Rating:
5.0

I don't have any suggestions for improvement. I was waited on quickly and with no hassle Keep up the good work

Myrna O. 
Rating:
4.0

Customer did not leave a comment.

Roland S. 
Rating:
4.0

Tow dolly light did not work on left side. Repaired and then we left. Right light on tow dolly stop working during trip

DARREL M. 
Rating:
3.0

You charged me for 5 gallons of gas and my son told me that he put gas in the truck before he turned it in. Otherwise you would have had an excellent rating.

robert M. 
Rating:
3.0

I had a good experience with this location. My only thing was that when the trailer was put on my SUV hitch that I also purchased from U-haul, it sat way too low. I saw it but didn't say anything at the time thinking maybe that's just how it's supposed to be? But once I got on the road and the trailer was shaking really bad, I realized that it wasn't on right and my dad confirmed it the next morning. Thankfully we were able to go back the next day to get them to adjust the height so that it didn't drag once full of moving items. I would just say that a lot of people using U-haul probably do not have a ton of experience hauling trailers so the guy that installed it should have realized it was too low.

Caitlin C. 
Rating:
5.0

N/A

Robert L. 
Rating:
3.0

Desk service was poorly run and managed. Equipment hook up fellows were excellent

FRANCES W. 
Rating:
5.0

Customer did not leave a comment.

stonewall J. 
Rating:
5.0

Service and speed of service was great.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

michael f.  |  Overall Experience 
Rating:
1.0

At return of truck the Young man who had a "Tobacco Dip" in his mouth who kept spitting in a coke bottle was rude and unprofessional. He said the truck was not more than 3/4 full I told him manager said to me that I needed to make sure it returned with 3/4 full. He then said he knew what his manager said. I asked if he was calling me a liar. He then told me he would charge me 21.00 to fill tank up to two lines past 3/4 mark. I told him being disabled that I would take it myself. I've never been so disrespected and humiliated by a young man who continued to spit in a bottle and assume I was telling a fib. I filled the truck up to two more lines and return the truck all the while he had me continue to wait cause the young lady couldn't provide receipt. He laid back in his chair and continued to spit so I told him I was gonna never rent from U-Haul again and blast my reviews on social media and Google for the unprofessional conduct I experienced. Never Never Again..

Danny L. 
Rating:
4.0

People here are pleasant and helpful when they can get to you. The place is just extremely busy (in a good way) and that's not the individual employees fault. jkg

John G. 
Rating:
2.0

Train the staff to be more polite

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
1.0

The truck had only 1 “one” passenger rear tire. I thought it was just a raggedy truck - well used n rough - riding truck. It was after the mover got to my hone that I was informed the truck only had 1 rear passenger tire. After hours of waiting for road side assistance, my wait was further extend due to him coming with the wrong tire. Thus, after the tire was replaced, the morning ride was good. NOT the same ride as it was leaving the u-haul rental place. My loading was delayed by hours of waiting.

DARNOLD C. 
Rating:
5.0

Customer did not leave a comment.

Kaylon B. 
Rating:
5.0

Customer did not leave a comment.

arthur W. 
Rating:
3.0

Customer did not leave a comment.

Rosalind G. 
Rating:
2.0

Perform an inspection of the equipment to ensure that it is clean and free of dirt and bugs before renting to customers.

joyce F. 
Rating:
3.0

Pickup with the owner there was easy and quick. The owner had a great attitude and answered my questions. Dropping the uhual back the next day, the 2 younger gentleman at the registers acted as though I was disturbing their day to ask for a physical receipt and not be emailed. He rolled his eyes at me then left the register to continue to mop the floor around me. He waited for the other cashier to come back inside to have him print the receipt for me. Just not a great experience.

Jenny B. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Rating:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Rating:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No reviews have been submitted for this location.

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