Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

2801 reviews

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

thanks for the 26 footer

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everyone was friendly and very helpful

William B. 
Rating:
5.0

Nothing everything was fine. Sam got me in the truck and out the door quickly he was very nice. Not sure of the guys name who checked the truck in but he was also very nice. Thank you

Christopher D. 
Rating:
5.0

Trailer bed could use some refreshing and there was a lot of sticks and dirt in trailer. I swept it out before returning. The staff was excellent and very helpful. They were very efficient.

James G. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Shoot Sam is the man and as always is as nice and helpful as he can be

Gene G. 
Rating:
4.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Great customer service i would recommend it to everyone

Brian B. 
Rating:
2.0

I rented a trailer and returned it the same day. The next day, I was contacted and told I had not returned the trailer.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

1st time at this location, great team

Stephen B. 
Rating:
5.0

Great experience

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Keep up the same good service.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

There are hidden cost that the customers is not informed about the insurance is charged daily ,the pictures of the Van is deleted ,you cannot go back and check it,,when you get the insurance you assume you are covered that is not the case, but you are not told .The customer service is always great at this location

Agha H. 
Rating:
5.0

The Owner treated me with respect. Was very polite to me . Much better than the other store I went to.

Walter S. 
Rating:
5.0

Everything was perfect

Kiana C. 
Rating:
5.0

Nothing

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

They are great, this location is under very good management has been for years. Couldn't be better.

Nathaniel T. 
Rating:
4.0

I ordered a truck through the online process as we were on our way there and got there and that truck had not even been cleaned or anything and when doing it online there are several steps you have to go through on your phone like take pics of your ID, the gas gage, the mileage and answer questions and wait for them to call the alternate number you gave them and they ended up giving us a different truck because he would have to enter all the stuff that had not been done yet so we wouldn't get charged for that too so then nothing I was entering was matching up with what truck number and information i had on my phone. Needless to say we drove off the lot without finishing the steps but by the time we got it back to them they had everything up to date and good. Normally I would have enough time to take care of that but this was a last minute very urgent had to, I do like the online rental process alot and it all worked out in the end. But maybe they could make changes so that a truck can't be rented out until they clear it in the computer first making it choose the next available one. It would make it a lot smoother process especially for folks that may have to do a last minute rental. But all in all they were great and took care of us as fast as they could. This is the 3rd time I've used this location and will continue to in the future if I may need to.

Joe A. 
Rating:
4.0

Truck used quite a bit of gas . Felt like transmission was going out ,was shifting hard and taking longer than it should to shift . Would have been nice to have a truck you felt comfortable that it wasn't going to break down with a whole load of stuff in it. Employees were nice enough but didn't seem to care the truck was driving so messed up . I'm just glad weade it and we got my stuff home .

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Tammie M. 
Rating:
5.0

Sam and his staff were extremely helpful and courteous every point of the way. He took care of issues right away that we had along the way in driving the truck to our destination. His staff was very friendly and helped me with the door of my storage unit showing me the proper way to lock it. I will definitely use this facility to rent our next truck when we're ready to move.

Debbie W. 
Rating:
5.0

Very friendly staff. Quick getting trailer and return was simple and quick.

William B. 
Rating:
5.0

Customer did not leave a comment.

Angelia C. 
Rating:
1.0

I was told said trailer I needed was in stock, it wasn't. Had to pay an up charge so that I could get one with a ramp. And then had to pay more on top of that for a trailer light adapter

Davyd Larkin R. 
Rating:
3.0

rachets on car dolly were rusted and worn out. they needed to be replaced.

Rodney H. 
Rating:
5.0

Manager of this location (Sam) was great to work with! Excellent customer service! Thank you!

Gerardo M. 
Rating:
4.0

Sam was great! Trailer did great on road trip.

Jamie E. 
Rating:
5.0

Can't say enough good things a out my local u-haul . Excellent customer service . Storage units clean and convenient. Trailers are really the finest and safest. Installation of ball hitch with electrical hook up professionally done . Very happy with my experience over the years . Thank you u-haul . Sincerely , Charles H.

Charles H. 
Rating:
5.0

Keep being friendly and super accommodating

Chad H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Nothing the experience was great friendly people that took care of my needs perfectly

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

This was quick and simple to drop off. They were very nice.

Stephen W. 
Rating:
5.0

Fast registration and pickup. Equally so with the return. Will definitely use this place for a rental again. Thank you to Sam!

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Randall O. 
Rating:
5.0

just fine

George D. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Nothing everything on point.

JOHN O. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

Toby D. 
Rating:
5.0

Easy to work with.

Rita D. 
Rating:
5.0

Customer did not leave a comment.

Esther L. 
Rating:
5.0

Customer did not leave a comment.

Shay'La D. 
Rating:
3.0

Radio was sketchy and shifted volume at random, also heater was only operable sometimes

Aaron S. 
Rating:
5.0

My entire experience was top notch.

Mark R. 
Rating:
5.0

Very happy guys were great!

David V. 
Rating:
5.0

Truck was horribly damaged on the body and the seatbelt on the passenger wasn't working. Mechanically sound and reliable. Excellent service and assistance from staff!

kyle S. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Great job and great customer focus.

Ronald M. 
Rating:
5.0

The gentleman that helped me.....was AMAZING!!!!

Laurie P. 
Rating:
5.0

Customer did not leave a comment.

Macia H. 
Rating:
5.0

Customer did not leave a comment.

Byron G. 
Rating:
4.0

Customer did not leave a comment.

Kathy D. 
Rating:
4.0

The fuel level needs to be changed. Both recent times the level was marked above where it actually was, which is very unfair to the customer. That should definitely be refined

richard P. 
Rating:
5.0

Most professional and helpful staff. Ryan Robert's was courteous and knowledgeable. I'll be back to see them again.

Michael N. 
Rating:
5.0

Both of the gentlemen that helped me were friendly and helpful, making the process of renting a truck ( something I've never done before) a pleasant experience. Thanks you.

Harmony B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.

Rebecca P.  |  First Impressions 
Rating:
5.0

These guys are super friendly and helpful! This is my favorite store for supplies and rental equipment. I won't go anywhere else because of the top notch customer service and the people who work there. If I could vote for best retail store - they would be it!

April M. 
Rating:
5.0

Sam is the best!!

Penny V. 
Rating:
5.0

The manager provided excellent customer service.

Athena T. 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Actually the only uhaul location that I'd recommend

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Edwin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Lawrence L.  |  Overall Experience 
Rating:
5.0

Will use again.

Randon T. 
Rating:
5.0

Staff was very personable and helpful which is what you like to have when needing these services.

janice D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

My original reservation and pickup location was changed by U-Haul at the last minute to a location 20 miles in the opposite direction of the move. The persons I talked to at the corporate level was not very helpful. When I arrived at the pickup site, they were extremely nice and helpful ensuring that even though it had been an inconvenience, they took care of me.

Keri O. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

Manager was extremely helpful.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

I'm not sure what happened, but I had dropped off my truck around 7pm the same day I rented it. I followed the instructions on the sign that was posted at the 24 Hwy Uhaul, to go online and virtually return the truck. Parked it in the same lot as other trucks. Then I received a voicemail today from Uhaul saying that they were wanting to know where the truck was. I called them and told them where I left it and was told "Okay, I'll give them a call. Sometimes the trucks get scattered." I feel like they should have called the location I dropped it off at, which is the location I was supposed to drop it off at, in the first place. Doesn't make any sense.

Angela N. 
Rating:
5.0

Everything..ok.

Salvador H. 
Rating:
3.0

Be clear on instructions when returning after hours

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

Customer did not leave a comment.

Verna M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Great service

Elvis N. 
Rating:
5.0

Nothing,have rented several trucks from this location and have never had any issues.Sam has always made my rentals simple and quick. Thanks Sam

Roma F. 
Rating:
5.0

Great service, well worth the cost of the rental

Mike L. 
Rating:
5.0

Have rented here 3-4 times. They are really nice and get you taken care of fast

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Sheldon O. 
Rating:
5.0

There was a slight communication error about the return time.

Keith C. 
Rating:
5.0

Excellent service as always.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

Vehicle had damage that was not marked by an x, I went inside and explained to gentleman.. he informed to take pictures and just dispute it. He wasn't very friendly

James S. 
Rating:
5.0

Customer service was great!

Marion S. 
Rating:
5.0

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

Stephen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

have more than one worker . worker was very pleasant just need more.

avrie D. 
Rating:
5.0

very helpful staff, the best help anyone could expect thank you so much

Humberto R. 
Rating:
5.0

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
5.0

Sam and his crew were always kind and courteous.

Ikram K.  |  Overall Experience 
Rating:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Sally D.  |  Overall Experience 
Rating:
5.0

Sam and his crew are great!

Leda H.  |  Overall Experience 
Rating:
5.0

Sam is great. He's always helpful and courteous.

DONALD K.  |  First Impressions 
Rating:
5.0

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

Karen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wallace A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darryl J.  |  Overall Experience 
Rating:
5.0

Sam is the nicest person.

Connie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  First Impressions 
Rating:
1.0

After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.

Kathy M.  |  Overall Experience 
Rating:
5.0

With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.

HARMON N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY B.  |  Overall Experience 
Rating:
5.0

No problems with anything.

Carolyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leda H.  |  First Impressions 
Rating:
5.0

This location is my Favorite! No matter where my friends need service I always recommend this location.

nancy n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
5.0

easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.

Ron V.  |  Overall Experience 
Rating:
5.0

None

David H.  |  Overall Experience 
Rating:
5.0

Storage is very clean. The guys were sufficient and know how the company works.

Carolyn T.  |  First Impressions 
Rating:
5.0

Very helpful staff. Quick and easy to get in.

Sebastian C.  |  First Impressions 
Rating:
5.0

Sam does a great job of taking care of his customers needs and works with you the best he can.

Brian G.  |  Overall Experience 
Rating:
5.0

Sam and his team are amazing. They were so good to us.

Desiree G.  |  Overall Experience 
Rating:
5.0

Very professional and polite

Bo C.  |  First Impressions 
Rating:
5.0

Very impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend

Debra R.  |  Overall Experience 
Rating:
5.0

I have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.

BEVERLY S.  |  Overall Experience 
Rating:
4.0

Answering telephoone at location

Michele E.  |  Overall Experience 
Rating:
5.0

I never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.

heather H.  |  Overall Experience 
Rating:
5.0

When arrive both service representatives were extremely helpful.

Alida N.  |  Overall Experience 
Rating:
5.0

The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.

Kaitlin D.  |  First Impressions 
Rating:
2.0

I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.

Loretta S.  |  Overall Experience 
Rating:
5.0

Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.

Angela S.  |  Overall Experience 
Rating:
5.0

PEOPLE @ this location only were AWESOME

BRANDILYN N.  |  First Impressions 
Rating:
5.0

The manager goes above and beyond to help his customers. It was an excellent experience.

BECKY T.  |  Overall Experience 
Rating:
5.0

I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.

Tina marie C.  |  Overall Experience 
Rating:
5.0

The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.

Katherine W.  |  Overall Experience 
Rating:
5.0

Very helpful

Jennifer R.  |  First Impressions 
Rating:
5.0

Very personable staff and manager is excellent

CRAIG F.  |  Overall Experience 
Rating:
5.0

Thie staff was very helpful and easy to work with. Management was excellent!

LOUISE B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

spring w.  |  First Impressions 
Rating:
5.0

In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!

VICKIE A.  |  Overall Experience 
Rating:
3.0

Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.

beverly S.  |  First Impressions 
Rating:
5.0

The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.

Jeff B.  |  Overall Experience 
Rating:
5.0

Everything was great. Thank you.

Carolyn T.  |  Overall Experience 
Rating:
5.0

Very good

Carolyn T.  |  First Impressions 
Rating:
5.0

Very clean and well kept staff very helpful.

Carl G.  |  Overall Experience 
Rating:
3.0

As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!

rebecca b.  |  Overall Experience 
Rating:
4.0

thank you

rodney s.  |  Reservation 
Rating:
5.0

Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.

Peter H.  |  Overall Experience 
Rating:
5.0

Very helpful and competent staff. Highly recommend!

Dayla E.  |  Overall Experience 
Rating:
5.0

Owner was very helpful in helping to set up both storage locations.

Michael S.  |  Overall Experience 
Rating:
5.0

Very nice storage unit and wonderful service from Sam.

Cyndie H.  |  Overall Experience 
Rating:
5.0

The two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg

Jeffry G.  |  Reservation 
Rating:
5.0

Great service thank

Bernie S.  |  Overall Experience 
Rating:
5.0

Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!

DEEANNA M.  |  Overall Experience 
Rating:
5.0

We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!

Tamara B.  |  Reservation 
Rating:
5.0

Great place great staff couldn’t have been happier!

CORY A.  |  Overall Experience 
Rating:
5.0

My short-term rental experience was great at this location!

Vivian F.  |  Overall Experience 
Rating:
5.0

Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!

danielle e.  |  Overall Experience 
Rating:
5.0

Very good

benjamin d.  |  Overall Experience 
Rating:
5.0

Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.

NANCY N.  |  Overall Experience 
Rating:
5.0

Sam is super knowledgeable and always very helpful.

Richard G.  |  Overall Experience 
Rating:
3.0

Nice people and clean place

sandy y.  |  Overall Experience 
Rating:
4.0

The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.

Charilla T.  |  Overall Experience 
Rating:
5.0

My furniture was in as good shape when I took it out as it was when I put it in. No complaints.

JEFF M.  |  Overall Experience 
Rating:
5.0

Good location for me. Great staff. Would use again.

Karen B.  |  Overall Experience 
No reviews have been submitted for this location.

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