Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

Rating:

5.0

thanks for the 26 footer

Rating:

5.0

Everyone was friendly and very helpful

Rating:

5.0

Nothing everything was fine. Sam got me in the truck and out the door quickly he was very nice. Not sure of the guys name who checked the truck in but he was also very nice. Thank you

Rating:

5.0

Trailer bed could use some refreshing and there was a lot of sticks and dirt in trailer. I swept it out before returning. The staff was excellent and very helpful. They were very efficient.

Rating:

5.0

Shoot Sam is the man and as always is as nice and helpful as he can be

Rating:

5.0

Great customer service i would recommend it to everyone

Rating:

2.0

I rented a trailer and returned it the same day. The next day, I was contacted and told I had not returned the trailer.

Rating:

5.0

1st time at this location, great team

Rating:

5.0

Great experience

Rating:

5.0

Keep up the same good service.

Rating:

5.0

There are hidden cost that the customers is not informed about the insurance is charged daily ,the pictures of the Van is deleted ,you cannot go back and check it,,when you get the insurance you assume you are covered that is not the case, but you are not told .The customer service is always great at this location

Rating:

5.0

The Owner treated me with respect. Was very polite to me . Much better than the other store I went to.

Rating:

5.0

Everything was perfect

Rating:

5.0

Nothing

Rating:

5.0

They are great, this location is under very good management has been for years. Couldn't be better.

Rating:

4.0

I ordered a truck through the online process as we were on our way there and got there and that truck had not even been cleaned or anything and when doing it online there are several steps you have to go through on your phone like take pics of your ID, the gas gage, the mileage and answer questions and wait for them to call the alternate number you gave them and they ended up giving us a different truck because he would have to enter all the stuff that had not been done yet so we wouldn't get charged for that too so then nothing I was entering was matching up with what truck number and information i had on my phone. Needless to say we drove off the lot without finishing the steps but by the time we got it back to them they had everything up to date and good. Normally I would have enough time to take care of that but this was a last minute very urgent had to, I do like the online rental process alot and it all worked out in the end. But maybe they could make changes so that a truck can't be rented out until they clear it in the computer first making it choose the next available one. It would make it a lot smoother process especially for folks that may have to do a last minute rental. But all in all they were great and took care of us as fast as they could. This is the 3rd time I've used this location and will continue to in the future if I may need to.

Rating:

4.0

Truck used quite a bit of gas . Felt like transmission was going out ,was shifting hard and taking longer than it should to shift . Would have been nice to have a truck you felt comfortable that it wasn't going to break down with a whole load of stuff in it. Employees were nice enough but didn't seem to care the truck was driving so messed up . I'm just glad weade it and we got my stuff home .

Rating:

5.0

Sam and his staff were extremely helpful and courteous every point of the way. He took care of issues right away that we had along the way in driving the truck to our destination. His staff was very friendly and helped me with the door of my storage unit showing me the proper way to lock it. I will definitely use this facility to rent our next truck when we're ready to move.

Rating:

5.0

Very friendly staff. Quick getting trailer and return was simple and quick.

Rating:

1.0

I was told said trailer I needed was in stock, it wasn't. Had to pay an up charge so that I could get one with a ramp. And then had to pay more on top of that for a trailer light adapter

Rating:

3.0

rachets on car dolly were rusted and worn out. they needed to be replaced.

Rating:

5.0

Manager of this location (Sam) was great to work with! Excellent customer service! Thank you!

Rating:

4.0

Sam was great! Trailer did great on road trip.

Rating:

5.0

Can't say enough good things a out my local u-haul . Excellent customer service . Storage units clean and convenient. Trailers are really the finest and safest. Installation of ball hitch with electrical hook up professionally done . Very happy with my experience over the years . Thank you u-haul . Sincerely , Charles H.

Rating:

5.0

Keep being friendly and super accommodating

Rating:

5.0

Nothing the experience was great friendly people that took care of my needs perfectly

Rating:

5.0

This was quick and simple to drop off. They were very nice.

Rating:

5.0

Fast registration and pickup. Equally so with the return. Will definitely use this place for a rental again. Thank you to Sam!

Rating:

5.0

just fine

Rating:

5.0

Nothing everything on point.

Rating:

5.0

Easy to work with.

Rating:

3.0

Radio was sketchy and shifted volume at random, also heater was only operable sometimes

Rating:

5.0

My entire experience was top notch.

Rating:

5.0

Very happy guys were great!

Rating:

5.0

Truck was horribly damaged on the body and the seatbelt on the passenger wasn't working. Mechanically sound and reliable. Excellent service and assistance from staff!

Rating:

5.0

Great job and great customer focus.

Rating:

5.0

The gentleman that helped me.....was AMAZING!!!!

Rating:

4.0

The fuel level needs to be changed. Both recent times the level was marked above where it actually was, which is very unfair to the customer. That should definitely be refined

Rating:

5.0

Most professional and helpful staff. Ryan Robert's was courteous and knowledgeable. I'll be back to see them again.

Rating:

5.0

Both of the gentlemen that helped me were friendly and helpful, making the process of renting a truck ( something I've never done before) a pleasant experience. Thanks you.

Rating:

2.0

I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.

Rating:

5.0

These guys are super friendly and helpful! This is my favorite store for supplies and rental equipment. I won't go anywhere else because of the top notch customer service and the people who work there. If I could vote for best retail store - they would be it!

Rating:

5.0

Sam is the best!!

Rating:

5.0

The manager provided excellent customer service.

Rating:

5.0

Actually the only uhaul location that I'd recommend

Rating:

5.0

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Rating:

5.0

Will use again.

Rating:

5.0

Staff was very personable and helpful which is what you like to have when needing these services.

Rating:

5.0

My original reservation and pickup location was changed by U-Haul at the last minute to a location 20 miles in the opposite direction of the move. The persons I talked to at the corporate level was not very helpful. When I arrived at the pickup site, they were extremely nice and helpful ensuring that even though it had been an inconvenience, they took care of me.

Rating:

5.0

Manager was extremely helpful.

Rating:

3.0

I'm not sure what happened, but I had dropped off my truck around 7pm the same day I rented it. I followed the instructions on the sign that was posted at the 24 Hwy Uhaul, to go online and virtually return the truck. Parked it in the same lot as other trucks. Then I received a voicemail today from Uhaul saying that they were wanting to know where the truck was. I called them and told them where I left it and was told "Okay, I'll give them a call. Sometimes the trucks get scattered." I feel like they should have called the location I dropped it off at, which is the location I was supposed to drop it off at, in the first place. Doesn't make any sense.

Rating:

5.0

Everything..ok.

Rating:

3.0

Be clear on instructions when returning after hours

Rating:

5.0

Great service

Rating:

5.0

Nothing,have rented several trucks from this location and have never had any issues.Sam has always made my rentals simple and quick. Thanks Sam

Rating:

5.0

Great service, well worth the cost of the rental

Rating:

5.0

Have rented here 3-4 times. They are really nice and get you taken care of fast

Rating:

5.0

There was a slight communication error about the return time.

Rating:

5.0

Excellent service as always.

Rating:

3.0

Vehicle had damage that was not marked by an x, I went inside and explained to gentleman.. he informed to take pictures and just dispute it. He wasn't very friendly

Rating:

5.0

Customer service was great!

Rating:

5.0

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

Rating:

4.0

have more than one worker . worker was very pleasant just need more.

Rating:

5.0

very helpful staff, the best help anyone could expect thank you so much

Rating:

5.0

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

Rating:

5.0

Sam and his crew were always kind and courteous.

Rating:

4.0

A little concerned about the stragglers, but no troubles at this time.

Rating:

5.0

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Rating:

5.0

Sam and his crew are great!

Rating:

5.0

Sam is great. He's always helpful and courteous.

Rating:

5.0

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

Rating:

5.0

Sam is the nicest person.

Rating:

1.0

After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.

Rating:

5.0

With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.

Rating:

5.0

No problems with anything.

Rating:

5.0

This location is my Favorite! No matter where my friends need service I always recommend this location.

Rating:

5.0

easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.

Rating:

5.0

None

Rating:

5.0

Storage is very clean. The guys were sufficient and know how the company works.

Rating:

5.0

Very helpful staff. Quick and easy to get in.

Rating:

5.0

Sam does a great job of taking care of his customers needs and works with you the best he can.

Rating:

5.0

Sam and his team are amazing. They were so good to us.

Rating:

5.0

Very professional and polite

Rating:

5.0

Very impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend

Rating:

5.0

I have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.

Rating:

4.0

Answering telephoone at location

Rating:

5.0

I never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.

Rating:

5.0

When arrive both service representatives were extremely helpful.

Rating:

5.0

The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.

Rating:

2.0

I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.

Rating:

5.0

Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.

Rating:

5.0

PEOPLE @ this location only were AWESOME

Rating:

5.0

The manager goes above and beyond to help his customers. It was an excellent experience.

Rating:

5.0

I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.

Rating:

5.0

The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.

Rating:

5.0

Very helpful

Rating:

5.0

Very personable staff and manager is excellent

Rating:

5.0

Thie staff was very helpful and easy to work with. Management was excellent!

Rating:

5.0

Everyone was very helpful

Rating:

5.0

In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!

Rating:

3.0

Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.

Rating:

5.0

The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.

Rating:

5.0

Everything was great. Thank you.

Rating:

5.0

Very good

Rating:

5.0

Very clean and well kept staff very helpful.

Rating:

3.0

As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!

Rating:

4.0

thank you

Rating:

5.0

Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.

Rating:

5.0

Very helpful and competent staff. Highly recommend!

Rating:

5.0

Owner was very helpful in helping to set up both storage locations.

Rating:

5.0

Very nice storage unit and wonderful service from Sam.

Rating:

5.0

The two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg

Rating:

5.0

Great service thank

Rating:

5.0

Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!

Rating:

5.0

We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!

Rating:

5.0

Great place great staff couldn’t have been happier!

Rating:

5.0

My short-term rental experience was great at this location!

Rating:

5.0

Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!

Rating:

5.0

Very good

Rating:

5.0

Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.

Rating:

5.0

Sam is super knowledgeable and always very helpful.

Rating:

3.0

Nice people and clean place

Rating:

4.0

The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.

Rating:

5.0

My furniture was in as good shape when I took it out as it was when I put it in. No complaints.