Customer did not leave a comment.maria b. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Hwy 24 E
Independence, MO 64050
(Across from William Chrisman Highschool)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sean H.
Customer did not leave a comment.Daniil G.
Customer did not leave a comment.Susan G. | Overall Experience
One satisfied customer!Charis H.
Best service each visitcoriell H.
Customer did not leave a comment.scott T.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Jill R.
Management by owner, Best experience renting a UhaulDaniel J.
Customer did not leave a comment.Kristina H.
Best storage facility in townAndrew G. | Overall Experience
Excellent customer service, quick and easy process.Brenda C.
Sam's great.Susan G.
Customer did not leave a comment.Leah F.
The staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.MATTIE G. | Overall Experience
Customer did not leave a comment.Maria P.
Too few miles providedChris B.
Customer did not leave a comment.DIANA T. | Overall Experience
Customer did not leave a comment.Joyce W.
Great customer service!Jardin H.
Customer did not leave a comment.Whitney T.
Customer did not leave a comment.joseph w. | First Impressions
Customer did not leave a comment.David D.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.ERIC B.
Sam, was excellent, Skylar was excellent. Both very prompt, courteous! Highly recommend this establishment!Anthony M.
Customer did not leave a comment.Julie M.
Everythings fine.Vaifoa F.
The ramp to the 26' truck was extremely short and steep. Every person helping me load us myself almost fell down it. Unfortunately my mother did fall and hurt herself very badly. She has a broken kneecap, several bruises and abrasions and more tests are being done. She has to see various specialists yet. I strongly suggest that the ramps are longer which will decrease the steepness making them much safer. I have rented many 26' Uhaul trucks however, it has been several years since I did, and I don't remember them having such a short steep ramp. I will never rent one againDebra W.
Customer did not leave a comment.Victor N.
Customer did not leave a comment.Dora K.
We had to get a different dollie, the first one was bad. Sam was excellent and efficient in getting us another one, making sure everything worked correctly and we were on our way. Great service!!!Richard C.
Truck smelled like marijuana, and was dirty. Couldn't find the keys to the one they'd just pulled up for me, so I ended up having to take a 26' which I wasn't happy with.Matt E.
Customer did not leave a comment.Dan A.
Customer did not leave a comment.Ashley J.
Customer did not leave a comment.Robert F.
Address on my confirmation was not the correct address for my pick up. Once I got to the correct address the truck was not in the correct location for my mobile check in. I had to walk all through the lots around the building to find truck. The truck was completely empty when I picked up and I was already late given the previous difficulties. I had to immediately stop for gas putting me even later for my appointment. When I came back to return truck there was an employee sitting in an office within eye shot and she made no effort to speak to me. If she's on her break she should be in a closed room or she should speak to customers she can see. Unacceptable customer service.Rebecca W.
Sam is amazing. Ubox is the way to go if you have a gap in moving. 100% recommend. Sam made it so easy.Chad D.
Checkout man was amazing went beyond what was required and extended his effort to make sure I had a receiptForrest O.
Customer did not leave a comment.Josh B.
Customer did not leave a comment.Samuel D.
I have sent several people to this location, great staff excellent management.nathan T.
I was hoping to use the location on Noland Road because it is very close to my home, but this one worked fine and the customer service was excellent!CYNTHIA B.
Sam was awesome. Great place to rent from.Theodore R.
Customer did not leave a comment.Marshall W.
I couldn't find the sign to scan the barcode for the self-checkout which was annoying but the staff was super helpful and nice.Lloyd D.
If I had to say anything that would be better if it was improved I would say the ability to contact the office and which I was running the U-Haul from directly or at least finding that number online easier all in all it was a good experience helpful staff I would recommend this U-Haul facility to people if askedTheresa C.
The staff at this location is always very friendly, courteous, and helpful. The store and vehicles are always clean and tidy. I had issues with the website, but that had nothing to do with this location or staff so I'll try to find another avenue to report the possible website glitch.Michael S.
Customer did not leave a comment.Helen H.
Customer did not leave a comment.Jocelyn B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Anthony S.
Location to pick up was determined by Uhaul. When we drove all that way they did not have trailer size we ordered. We could have gotten wrong size trailer closer to our son's home. Staff at this location were outstanding!!!!!!!!Mark R.
Dropped off the truck without any problems. Was in and out inn5 minutes.Anna M.
Customer did not leave a comment.Steven F.
Fast Efficient Friendly and ConvenientASHLEY H.
Customer did not leave a comment.ELROY D.
Everyone there was so helpful and kind. Truly grateful for everyone there!John R.
Great service every time!Mike S.
Customer did not leave a comment.Shaun M.
The manager is the BEST!!! So helpful and nice even under pressure in a fully crowded store.Trease S.
Customer did not leave a comment.Pam B.
I don't remember his name but he's always there and always welcoming and friendly. He also put air in the van tires which was above and beyond what he had to do.Cynthia R.
Customer did not leave a comment.Steve H.
The truck was a death trap..front end/steering wheel loose and shaking.. brakes need attention alsoMargaret C.
Customer did not leave a comment.Zack P.
There was what appeared to be a heroine needle inside of the cab of the truck (I have a picture if needed) , aside from that everything was great.JAZZMYN H.
Customer did not leave a comment.RONALD F.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Gerald K.
Wifi.....Online pickup doesnt workChristopher A.
Customer did not leave a comment.Christopher H.
Everyone working there,is very polite, and professional. Ryan was the one who set up my truck rental. I've rented twice in last month. He was very helpful and courteous on both occasions.Anita H.
Customer did not leave a comment.Lance H.
Customer did not leave a comment.Jodie C.
Customer did not leave a comment.Sara M.
I I go out of my way to use this location. They are the best.Mike S.
This first gentleman that helped us was very friendly and patient. As I was upset because I went to the wrong location cause I was told my truck was at noland rd. I had to drive 20 miles back just to this uhaul when I passed 4 other locations so it would be nice if you could drop off at one of those locations. I book far enough in advance that there should have been trucks available at those locations.brooke S.
Customer did not leave a comment.Addison H.
Customer did not leave a comment.Ashley J.
The truck I rented has way too much play in the steering wheel But Sam is always whom I refer to anyone needing rentalDiana G.
Customer did not leave a comment.teresa D.
Salesperson was very helpful and friendly, quick check out!Shelly N.
Customer did not leave a comment.Gail D.
Customer did not leave a comment.Mario B.
Customer did not leave a comment.Crystal D.
Customer did not leave a comment.Frala G.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.Michael D.
Sam provided excellent service as always . His team was very helpful. The move went well the return process was easy as usual.I wouldn't go any other place.John O.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.Jeffrey R.
Sam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!KAREN W. | Overall Experience
It needed an alignment the steering wheel was loose had a shimmy in the front end and I drove it 60 miles less than I thought I needed it and wasn't reimbursed for itleslie P.
Customer did not leave a comment.Cheri M. | Overall Experience
Customer did not leave a comment.Camille B.
Customer did not leave a comment.sierra B.
Customer did not leave a comment.CRAIG N.
Customer did not leave a comment.JUDITH B.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.William H.
Everything went great and the customer service was great too.Drew A.
Customer did not leave a comment.CATHERINE W.
I believe the manager was Sam. And he was always helpful. His service alone would bring me backDamon L. | Overall Experience
Don't just trust the computers and your customers to know what to look for when inspecting the truck with the mileage and the gas! I did a trip to home Depot to my duplex and about four blocks away back to your business. the assistant management looked at the mileage and told me I've went 29 miles which was b*******! I got into my own vehicle made the round trip it was exactly 11.1 miles! You ripped me off for about $20.00 I complained to the assistant manager ( I taking he was ) inside and there was absolutely nothing he was going to do to make it right! He told me that I can complain to the management when he came back from vacation. I've done Business with this manager and he's a really really good guy but I doubt if he could do anything about it also! For God freaking sake - have the employee come out check the mileage and check the gas along with the renter! I topped off the gas 2 gallons for a round trip of 11.1 MI in the first place it was definitely not full like it said on the piece of computer printed paper! I rent your trucks from time to time, When you have a new system in place just to throw papers at your customers and say "here you go go for it" and not even mention to look at your text message customers don't know that kind of system unless they rent practically every other week! I definitely want my money back!Jeffery L.
Very nice storage and kind, accommodating staff.debra a. | Overall Experience
Sam is a great manager ! No problems everDale V. | Overall Experience
Customer did not leave a comment.Anthony R. | First Impressions
Customer did not leave a comment.Michelle P. | Overall Experience
All the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.Angel W. | First Impressions
Customer did not leave a comment.Frank M. | First Impressions
like uhaul very convenientAmie W. | Overall Experience
This was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!Debbie W. | Overall Experience
Customer did not leave a comment.Edward J. | Overall Experience
Customer did not leave a comment.Dana S. | Overall Experience
Customer did not leave a comment.BRADLEY J. | Overall Experience
Customer did not leave a comment.Rachel R. | First Impressions
Sam is the best and I will only choose uhaul on 24 hwy forever.valarie i. | Overall Experience
Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! firstname.lastname@example.org ..Tammy L. | Overall Experience
Sam and his staff always do a great job.Daniel P. | Overall Experience
I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .tammy p. | Overall Experience
Customer did not leave a comment.TERESA D. | Overall Experience
Customer did not leave a comment.LAYLA M. | Overall Experience
Customer did not leave a comment.sarah a. | First Impressions
I never had any problems with my unit or companyjennifer g. | Overall Experience
Customer did not leave a comment.DONNA L. | Overall Experience
Everyone was very helpful & courteous. Facilities was very clean.Marian B. | Overall Experience
A decent amount of trash on back lot. Initial alarm key card didn’t work.RONALD V. | Overall Experience
Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was greatBARABRA L. | Overall Experience
Really great facilities. Super nice employees.Ladonna B. | Overall Experience
Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.Tammy L. | First Impressions
Customer did not leave a comment.ebony H. | First Impressions
Customer did not leave a comment.Jamie I. | First Impressions
Customer did not leave a comment.Shane C. | Overall Experience
Sam was always helpful. Thankstheaoudoshia s. | First Impressions
Customer did not leave a comment.LAURA F. | Overall Experience
Customer did not leave a comment.Doug D. | First Impressions
Customer did not leave a comment.Vincent W. | Overall Experience
Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.RONALD V. | First Impressions
Customer did not leave a comment.ramona p. | Overall Experience
Sam was very patient and explained operations very clearly.Randall S. | First Impressions
Customer did not leave a comment.Xavier C. | Overall Experience
Customer did not leave a comment.Cynthia I. | Overall Experience
Customer did not leave a comment.Marsha S. | Overall Experience
Customer did not leave a comment.DONALD K. | Overall Experience
Customer did not leave a comment.LAURA F. | First Impressions
My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.KAREN W. | First Impressions
My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.MELISSA K. | First Impressions
Customer did not leave a comment.Elizabeth G. | First Impressions
Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!Jeremy T. | Overall Experience
excellent customer serviceChad H. | Overall Experience
Customer did not leave a comment.Ashley F. | Overall Experience
Customer did not leave a comment.Terry R. | Overall Experience
Customer did not leave a comment.Richard C. | Overall Experience
Customer did not leave a comment.ZACHARY T. | Overall Experience
Customer did not leave a comment.Cynthia I. | First Impressions
The only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!Ava J. | Overall Experience
I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.Rebecca P. | First Impressions
Customer did not leave a comment.James K. | Overall Experience
Customer did not leave a comment.Edwin M. | Overall Experience
All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....Lawrence L. | Overall Experience
I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.Stephen M. | Overall Experience
Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.James K. | First Impressions
Customer did not leave a comment.Carla B. | First Impressions
Sam and his crew were always kind and courteous.Ikram K. | Overall Experience
A little concerned about the stragglers, but no troubles at this time.Dana S. | First Impressions
Customer did not leave a comment.Jeffrey H. | Overall Experience
Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!Sally D. | Overall Experience
Sam and his crew are great!Leda H. | Overall Experience
Sam is great. He's always helpful and courteous.DONALD K. | First Impressions
Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar CreekKaren J. | Overall Experience
Customer did not leave a comment.ronald i. | First Impressions
Customer did not leave a comment.Katherine T. | Overall Experience
Customer did not leave a comment.Elisa L. | Overall Experience
Customer did not leave a comment.Wallace A. | First Impressions
Customer did not leave a comment.Darryl J. | Overall Experience
Sam is the nicest person.Connie M. | Overall Experience
Customer did not leave a comment.Angela W. | First Impressions
After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.Kathy M. | Overall Experience
With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.HARMON N. | Overall Experience
Customer did not leave a comment.RANDY B. | Overall Experience
No problems with anything.Carolyn T. | Overall Experience
Customer did not leave a comment.Edwin M. | Overall Experience
Customer did not leave a comment.Leda H. | First Impressions
This location is my Favorite! No matter where my friends need service I always recommend this location.nancy n. | First Impressions
Customer did not leave a comment.Michael P. | First Impressions
easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.Ron V. | Overall Experience
NoneDavid H. | Overall Experience
Storage is very clean. The guys were sufficient and know how the company works.Carolyn T. | First Impressions
Very helpful staff. Quick and easy to get in.Sebastian C. | First Impressions
Sam does a great job of taking care of his customers needs and works with you the best he can.Brian G. | Overall Experience