Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

Sam is the best!!

The manager provided excellent customer service.

Actually the only uhaul location that I'd recommend

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Will use again.

Staff was very personable and helpful which is what you like to have when needing these services.

My original reservation and pickup location was changed by U-Haul at the last minute to a location 20 miles in the opposite direction of the move. The persons I talked to at the corporate level was not very helpful. When I arrived at the pickup site, they were extremely nice and helpful ensuring that even though it had been an inconvenience, they took care of me.

Manager was extremely helpful.

I'm not sure what happened, but I had dropped off my truck around 7pm the same day I rented it. I followed the instructions on the sign that was posted at the 24 Hwy Uhaul, to go online and virtually return the truck. Parked it in the same lot as other trucks. Then I received a voicemail today from Uhaul saying that they were wanting to know where the truck was. I called them and told them where I left it and was told "Okay, I'll give them a call. Sometimes the trucks get scattered." I feel like they should have called the location I dropped it off at, which is the location I was supposed to drop it off at, in the first place. Doesn't make any sense.

Everything..ok.

Be clear on instructions when returning after hours

Great service

Nothing,have rented several trucks from this location and have never had any issues.Sam has always made my rentals simple and quick. Thanks Sam

Great service, well worth the cost of the rental

Have rented here 3-4 times. They are really nice and get you taken care of fast

There was a slight communication error about the return time.

Excellent service as always.

Vehicle had damage that was not marked by an x, I went inside and explained to gentleman.. he informed to take pictures and just dispute it. He wasn't very friendly

Customer service was great!

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

have more than one worker . worker was very pleasant just need more.

very helpful staff, the best help anyone could expect thank you so much

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

When I arrived, I found out that the electrical hookup that was installed the prior Wednesday at Uhaul on Campbell in Springfield MO did not work. My son had to come pick up the trailer and wasted hours over his weekend to transport the trailer to Ozark for me.

i dropped off my unit overnight.

Sam and his crew were always kind and courteous.

A little concerned about the stragglers, but no troubles at this time.

The owner, Sam, helped me when checking in for my storage unit at drop off location as well as when I dropped off the truck the next day. He was very pleasant, accommodating and professional. We will recommend and use this location again. Thank you!

Nothing

Sam Crane and the whole crew at the 24 Hwy. Location are the best. I would recommend them to anyone. They have helped me out over the years and on these 2 moves of the last week. Again, they are one great crew!

Sam and his staff are excellent!

My process was smooth and seamless. Thank you!

Very smooth check-out and check-in Very friendly staff

Send them to another company!

Sam is great to work with for my needs. Great crew all of them work as a team!

I reserved a trailer weeks before the date I was to pick it up at the Liberty, MO location. The day before I was to pick up the trailer, I was told I had to pick it up at a location 15 minutes farther away. I would have prefered to pick up the trailer at the location I had reserved it at.

Friendly, courteous and clean! Their attitude and well maintained equipment really helped during a stressful move. Personnel lived up to the saying they had posted on their sign, "Neighbor helping neighbor". Thank you guys!

This was not the location that the drop off was set up for. We went to drop it off and the location was closed. Had to find another location to return the truck.

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Sam and his crew are great!

When a customer comes in with reservations, having the paper work ready to go would have saved 20 minutes. Getting the trailer was good hooking up was good, very helpful staff in making sure I had the right connectors for the trailer. Great experience just unnecessary waiting to get paperwork that should have been ready. An extra staff member helping inside would have reduced the long wait. Normally I wouldnt care, I get it but on a time crunch like today having those things lined up would have been nice.

Sam is great. He's always helpful and courteous.

The owner took care of me for the pickup and drop off. Very nice and very helpful!

Customer service was top notch, very helpful and professional.

Thank you

Great service!

Sam was absolutely fantastic! From our truck and van rental to our storage unit. Another location had been over booked and we reluctantly ended up at the location on 24 hwy in independence and I'm glad we did!

Nothing Sam is the Best

Easy check in, no hassles. Friendly agent.

Very clean and organized and the guy clearly knew about how to actually help people with their moving needs and products with great customer service!

I showed up late and in the rain. Not the best time for someone to have to go outside to hook up a trailer. They didn't act Ike it was a big problem. Just got me set and on my way.

The front seat manager was awesome very friendly and personable!

The service was great. No complaints!

Sam is has excellent customer service. Everyone there does, but I've delt with Sam more.

Always excellent service. Sam runs a great store!

Great group of employees.

Our second experience with U-boxes and everything was great as usual. Thanks!

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

You quick and friendly

Sam is the nicest person.

After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.

With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.

No problems with anything.

This location is my Favorite! No matter where my friends need service I always recommend this location.

easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.

None

Storage is very clean. The guys were sufficient and know how the company works.

Very helpful staff. Quick and easy to get in.

Sam does a great job of taking care of his customers needs and works with you the best he can.

Sam and his team are amazing. They were so good to us.

Very professional and polite

Very impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend

I have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.

Answering telephoone at location

I never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.

When arrive both service representatives were extremely helpful.

The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.

I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.

Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.

PEOPLE @ this location only were AWESOME

The manager goes above and beyond to help his customers. It was an excellent experience.

I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.

The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.

Very helpful

Very personable staff and manager is excellent

Thie staff was very helpful and easy to work with. Management was excellent!

Everyone was very helpful

In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!

Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.

The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.

Everything was great. Thank you.

Very good

Very clean and well kept staff very helpful.

As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!

thank you

Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.

Very helpful and competent staff. Highly recommend!

Owner was very helpful in helping to set up both storage locations.

Very nice storage unit and wonderful service from Sam.

The two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg

Great service thank

Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!

We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!

Great place great staff couldn’t have been happier!

My short-term rental experience was great at this location!

Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!

Very good

Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.

Sam is super knowledgeable and always very helpful.

Nice people and clean place

The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.

My furniture was in as good shape when I took it out as it was when I put it in. No complaints.

Good location for me. Great staff. Would use again.