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JERRALD BCustomer Reviews for U-Haul Moving & Storage at Hwy 24 E
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented many U-Haul trucks 7 trailers over the years, never had an issue or breakdown.
JAROM MAgain, friendly staff. Quick to get the equipment returned!!
Jason HThey where very helpful and understanding about our situation, great experience!
Rob GNeed to be cooler inside, it's not I wanted my climate control to be at least 70 all yr but it w as hot to me . And I'd like 24 hr access to my inside storage. Other than that it was great good helpers.
Cassandra E | First ImpressionsFrank is so helpful an awesome. He has a great staff. Thank you frank an stafg
Cindy B | Overall ExperienceVery accomodating, curteous anf friendly. A fun place to be, actually. They all seem to be having a good time, while totally taking care of their customers.
Joseph OFantastic! Trailer was 100% functional and easy to use. Definitely HOPE it's avalable when I need to bring my 1969-1/2 A12 Roadrunner Back from Tulsa next month! ☆☆☆☆☆
DOUGLAS WVery nice and helpful. Would use again.
KEVIN CI was offered a free storage in a 1 way destination but when I got there the manager refused to give me one. I had to paid for one.
SAFEER TI think there may be a training issue for the gal that helped me. Or someone that doesn't want to do there job correctly the day before memorial day. I picked up a 6x12 trailer and they forgot my appliance dolly.. so I had to go back for it. At that time, I noticed a low tire and discovered a screw in it. And had to switch trailers. I told the gal I was going to texas and she didnt second guess the fact that they gave me a in-town only trailer.. come on..why would that make sense? I then had to pay a MASSIVE wrong location fee when I returned it. Im very thankful the manager was in the building ,answered the phone and managed to give me a refund. Please get something figured out. Moving is very stressful for the majority of people. This situation could make it worse for them.
DYLAN DGreat service!
BRIDGETTE GExcellent customer service. Friendly. Helpful. Consistent amont the three empolyees we engaged with. Sam was especially friendly, professional and helpful.
RUSSELL SThe staff is always helpful and hardworking.
BRET CAbsolutely wonderful crew! They were extremely helpful and made this process wonderful. We will be back for sure! Even helped with the right size storage unit. Truly a great help in a stressful situation.
rachel h | First ImpressionsVery friendly and top notch customer service.
Michael MStaff was very friendly and helpful.
DONALD NA big thank you for your service. You went the extra mile for me. I will be back again due to your kindness and help.
NICHOLAS HThis location is the only one I will use in Kansas city
WILLIAM WClean the vehicles .
Shauntel SGreat service
RICKEY PWell respectful ppl
RONALD W | First ImpressionsThe mobile pickup did not work as stated-apparently the truck had to be swapped, but that information was not provided upon pickup and we had to go into the store. Otherwise, everything else was smooth and easy!
Brittany BI deal with this location because they always treat you with respect and dignity. Frank is a great representative of your brand. Thank you!
DARREN TYour guy did amazing even come out to help put the trailer on my vehicle and helped to make sure the lights worked.
MELISSA CWhen I got to my destination opened up my trailer my items were wet the seal around the door was not working lamp shades and other items were wet as well as other items not a good door design not sure who to contact to let them know
KAREN CI had a hitch installed on my 2919 Dodge caravan and the tech did a great job. I would recommend this facility to anyone wanting a new hitch put on their vehicle , friendly and great service. I would gladly go back again for any rental needs. Thank you U- haul.
CHARLES HService was fast, friendly, and hassle free.
MATHEW WNothing, Everything was great! Really nice personnel. Thank you
FELIPE PTaking forever to receive my deposit back
ROBERT GThe gas was practically on E however I’m aware that is the individuals fault who had it prior to myself.
Geylynn SConstant problems with this location. I sincerely regret not taking photos of the odometer before and after we got the u-haul.
JACOB SExcellent customer service
MELVIN KThe service is great and it’s clean. It’s safe and I trust that my belongings will be safe. However, I had a truck full of stuff and I could not get to the door because everyone was doing it at the same time. I couldn’t get a cart to help move my items either. I had to carry all my stuff one by one to my unit and also fight with the card swipe. I don’t know if the cars should park on the side of the U-Haul trucks should have access to the door? But I guess it would also be helpful. There are a couple more carts.
SARA JBe there.
SHELLY SYou guys were great and quick, if I ever need to rent a U-Haul truck I’ll be coming back to this locatiln
Kristopher CI do not have any suggestions for improvement. Friendly, knowledgeable and helpful staff.
WILLIAM WMy only difficulty was in navigating the website. At first I could not find "hand trucks", then when I did, there was no way to know if they were available at a given site, and absolutely no way to reserve one. I finally went directly to the 24 Highway UHaul and was able immediately to know what was available and reserve one.
Arthur FSuper fast and friendly team. They were professional and made sure everything was securely on my car.
Gabrielle SThe ignition on the truck I rented went out as I was preparing to turn the truck in and I was delayed for three hours waiting for roadside assistance. The manage at the Independence did adjust my final bill to reflect the unnecessary delay I experienced and I was very grateful for that.
STEPHEN NCameron was very helpful going above and beyond when help was needed. My car broke down in the U-haul parking lot and Cameron was able to help me get a truck and trailer, then proceeded to call some of his friends up and helped push my car into said trailer. I can’t recommend this place enough and I am extremely grateful. Highly recommend!
REBECCA SVery helpful and kind people. Everything was handled professionally. My move was fantastic overall.
Joni DThe agent when I picked up the Car hauler would not tell me anything about the unit or help me in any way to become familiar with it. Once I did have it hooked up to my truck he would not even check to see that all the lights were working for me. The lack of customer service was VERY disappointing and frustrating. Emailing me instructions was not helpful. He did not have other customers at the time and a couple moments of his time and attention would have improved my experience a great deal
RAYMOND LYour employees are excellent, great customer service. I actually recommended to my daughter who is renting from this location today. thank you
GARY SI was moving and there was snow blizzard on the hiway so it was taking me longer top get to my destination, it was a stressful trip and u-haul has some good people.
GENE SInform and Train the driver on the features of the truck.
MELVIN Kthe manager there has been so very helpful especially with me living out of the area, communicating has been very easy and he has kept me informed with any new updates or changes!!
jenia b | First ImpressionsThis was the smoothest transaction we've had at any Uhaul. The staff was all GREAT!!!
ROBERT HThe truck was ready for me when I arrived and when I returned the truck, again easy return and friendly service.
GARY Sall was ok
GEORGE SWe always use the U-Haul on 24HWY. Fast friendly and the trucks are always clean. We do a lot of last minute rentals for work and they are always willing to help with what we need. It means a lot that they greet you by your first name and a smile.
DAWN BWhen I retuned team member met me outside before I can turn the truck off. He was very friendly, and welcoming. He was very efficient with the post check.
LORENZA PWe use a U-Haul quite frequently for out business. The people at the store are always friendly and willing to go the extra mile to help us. The trucks are always very clean and ready to go. I like that they have a number of different options on what we can use to suit our needs. The store is always nice and clean and fully stocked to help out. I will always use the store on 24Hwy because they are so professional and willing to help.
DAWN BStaff was friendly. Drop off was quick and easy. Would recommend.
Jackie GThey always help when you need them, thanks guys for making it easier.
HAROLD BGreat service. Everything was so easy. Thank you.
Ana RThey are very friendly very helpful. They go all their way to help me. Frank is very understanding and been there for me every way as possible Frank is very outstanding person and grateful for Frank Frank Holloway is a tremendous person.
CANDY T | First ImpressionsAlthough I feel comfortable with the security that is provided for my belongings, and my sons belongings that are in my storage unit, I think your prices are absolutely obscene , and you should definitely give discounts for people who stay with you year after year, instead of an increase in fees.
Hedda S | First ImpressionsThank you for your care and consistent professionalism throughout times I needed extra storage and or truck rental. Your business and helpfulness is forever appreciated.
JEANE B | Overall ExperienceUnit smelled like cat pee and had rat poop on all my stuff after moving it out
Marissa P | Overall ExperienceVery rude and uncaring staff!
Donna R | Overall ExperienceI have always liked doing business at the facility more than the other I have tried.. They were always friendly and helpful And I have recommended this facility to several people over the years. I particularly liked the general manager Who was there for many years (Sam Crane) & Frank, his 2nd in command. Sadly, I found out that Sam is now retired BUT. Good news is that Frank is now the General Manager! And sure enough, Frank yet again came through for me In my pretty urgent time of need for immediate storage!
Vickie E | First ImpressionsThe whole staff was very polite and if they couldn’t help you they would get someone who would. Special shout out to Frank, excellent service from top to bottom
JEFFREY L | Overall ExperienceThere serves is outstanding.
Theaoudoshia S | First ImpressionsFirst time renting a storage unit and the. This was a great convenient experience.
PAUL L | Overall ExperienceYour staff was accommodating clean and impeccable
Landon H | Overall ExperienceFrank did a great job assisting me with everything to get started. My card didn't work but the young lady that was working today was quick at helping me resolve that. Sorry I didn't catch her name, but job well done.
James G | First ImpressionsFor the simple fact everything is super expensive, the storage hours was inconvenient for me. Well, really everything I tried to do using Uhaul turned out to be inconvenient to me and I wasn't able to use their service for this reason.
Samantha F | Overall ExperienceHad no issues.
PAMELA M | Overall ExperienceWhen getting to the U-Haul I was met by Mr. Frank he was so helpful and also went above and beyond to show us how things work at the unit and he also made sure if we needed any water while unloading just want to say thanks for having sure a nice person like Mr. Frank.
KAELA J | First ImpressionsThey was nice
Edith R | First ImpressionsThe staff are friendly, helpful and explain the check in process for storage very well. Help locate the unit .
PAUL L | First ImpressionsPrices could be lower, and a few more lights.
Nathaniel T | Overall ExperienceHad an excellent experience with this U-Haul location. All staff were professional and helpful. The facility was well-kept and the storage units themselves were clean and well maintained. Highly recommended.
Monte B | Overall ExperienceHorrible service and didn’t use truck! Waiting on my money to be return
Gary D | Online Move InThe staff there was great! Super friendly and easy to work with. Thank you!!!
Katie G | Overall ExperienceI had no problem with you're services, everyone was very polite to me and helped me when I had a problem. When you raised my rent I had to get another storage unit that was in my price range. Thank you for you're nice and generous business.
Sheril V | Overall ExperienceAn elevator to the second level of storage would have been nice, bit at least the stairs were manageable.
Wendy E | Overall ExperienceFrank and the crew at this location top notch.
Teresa W | Overall ExperienceAn elevator to the second level would have been nice, but at least the stairs were a usable design.
Wendy E | First ImpressionsThere a bit of trash around the storage areas but everything else was fine.
TOI-KAI R | First ImpressionsFrank was so awesome to deal with. Showed me to my unit. James helped with switching units due to sizes. I love this U-Haul place. I’ve know Sam for years using U-Haul services. Looks like Frank is doing a fantastic job.
Misty P | First ImpressionsThe only thing I don’t like is the fact that I didn’t use the storage the entire month, yet I still got charged for it even after turning in everything.
Alicia V | Overall ExperienceThank you for all that you did to make storing my stuff easy and convenient.
KathleenSusan F | Overall ExperienceMy access card did not work so I had to call or go in the office to ask them to open/ close the gate as I cleared out my unit! The guys inside would forget leaving me standing in the cold waiting, went inside and they were sitting there eating brownies, they forgot I called to open the gate! I ask for a remote but they did not know how to program one. My unit had been broken into and they did nothing about it!
Sherry T | Overall ExperienceSuper friendly and helpful. Thank you for the great experience.
Tami K | Overall ExperienceThe people who work there are awesome they helped me when I got there I needed a bigger storage they had no problem getting that for me
TINA M | Online Move InIt's just that I had just got to mix up on my paperwork and I was scared to death I'd lost my stuff but we got it straightened out and may God bless thank you in Jesus holy name amen thank you Mr Holloway for helping me ❤️
GEORGIA K | First ImpressionsWe love working with Frank!! He was very kind and helpful. Answered all of our questions and made sure we understood everything and how everything works! Thank you Frank!
sei F | First ImpressionsEveryone on staff was helpful in making rental arrangements that fit my needs. Thanks!
KathleenSusan F | First ImpressionsEveryone from general manager frank down to the employees everyone was absolutely wonderful
Wendy V | First ImpressionsI love you guys
camille h | Overall ExperienceMy inside unit was broken into 3 times and everything was taken except a bed and entertainment center. The air fryer was full of cigarette butter. Very disappointed
Lorretta R | Overall ExperienceFrank is the absolute best!
Steve l | Overall ExperienceEmployee were super helpful and friendly
Tracie R | Overall ExperienceThe owner and his wife is amazing. No issues with this business until my last week of renting. The some of the employees needs improvement!
Jennifer E | Overall ExperienceMet or exceeded all my needs
Larry S | Overall ExperienceI was charged for the first month rental fee after completing a one-way rental from Phoenix, AZ to Kansas City, MO and not the insurance only portion of the rental. This is unpleasant and unexpected. Can someone contact me and correct this for me.
NICHOLAS M | First ImpressionsThe attendant didn't remove the lock which means we couldn't unload when we showed up at 820.
brooke w | First ImpressionsI see on the U-Haul app, and the customer service representative also confirmed to me, that the storage unit is accessible until 10pm everyday. I also see on the app and directly on the gates at the facility that extended 24hr access may be granted upon request. These are the sole reasons I rented the unit here, because I was in need of later access hours as I am in a rush to move in addition to working all day. When we arrived around 8pm with 3 truckloads of our furniture, clothes, home decor, etc., we were told they close at 8pm. After arguing for a few minutes, they at least agreed to allow 1 truckload to be unloaded. The rest had to stay in truck beds and on trailers all night and fully exposed to the weather elements. Our furniture, mattresses and other belongings were rained, well poured, on. I am very, very upset and feel completely deceived by the confusion of the hours we can access our unit. I don’t feel like I should be charged for this first month as compensation for my severely damaged items after it was confirmed to me I had until 10 pm when I booked. I was also denied the extended 24hr access when I requested it because they claim too many people were staying in the units. That’s not my problem and it is clearly advertised although it is not actually an option at all. I would have never rented this unit had I known, and I was lied to and my items were ruined as a direct result of your false advertising and incorrect information provided by customer service. I deserve this month for free and a refund should be happily paid to me for my inconveniences.
Kelcie P | Online Move InThis was the best experience with UHAUL through my whole trip. They were very helpful with the storage.
vicki s | First ImpressionsWould highly recommend this place to others.
Patricia G | Overall ExperienceFrank was very nice. But the new system they put in place for about a month was not helpful at all. I don't think the business should be the only one with access to MY UNIT it should be a 2 person to open it. I have one set of keys and the business has the other. I'm just not comfortable giving you 100% trust at this point in game. I felt like I needed to take pictures of my unit just in case someone got in there without my consent. That is the biggest reason I left.
Susan N | Overall ExperienceI had a storage here 10 months great customer service always
tim f | Overall ExperienceStaff at this location were very helpful very knowledgeable and I would recommend this location many times again. The on site manager needs a promotion or bonus
aaron m | Overall ExperienceI very much like this UHaul store. I have used them for many years. Sad that Sam Crane is no longer at this location, but the new manager is very nice. It just worries me about all the homeless people who hang around there. Also, it seems dirtier now. But, as long as my belongings stay safe, I'm very happy.
Charity N | First ImpressionsBoth Sam and the new manager was beyond helpful and went out of their way to accommodate me! I appreciate them and Uhaul.
ASHLEY H | Overall ExperienceAlthough the staff at this location were fantastic and I have no complaints about them or facility. I do take issue with the fact that twice payment was "returned to bank" from corporate. However, I received no notice and neither did the bank. Being as I am military and a lot of your customers are military I find it appalling that is how we are treated. i do not believe UHAUL that the money was returned to the bank since I was not notified, nor was there a returned fee/notice/transaction with the bank. The bank representatives, USAA, said this is common practice for UHAUL. UHAUL stole $189.90 after I was erroneously enrolled in automatic payments instead of a one-type debit payment, which resulted in "returned payments". I made a payment EVERY month on time in addition to the two charges which were supposedly returned to the bank.
viva f | Overall ExperienceThe storage unit locking mechanism is broken. The U-Haul staff had to use tools to close it. It needs to be replaced! We will not be able to access our unit without help from staff until it is fixed.
jean b | First ImpressionsSam has always been so helpful and now the new manager, Frank is doing a great job! All the staff are friendly, knowledgeable and helpful ♥️
Audrey S | Overall ExperienceMy storage unit was broken into and was not notified. Until a few days later this should have never happened should have been called once they knew. I will not recommend u haul storage
Roberta O | Overall ExperienceI always know that these guys follow through. The owner is a great business owner. Wish they all were like him.
Brett C | Overall ExperienceExtremely helpful
carrie i | First ImpressionsI love the place other than the homeless people hanging out harrassing customers everything else is great
sherri n | Overall ExperienceYes I referred it to her for anytime any day I like the storage unit I'm at and I'm right now and been helpful and stuff especially when I was down relation they always been there for me
Gary S | First ImpressionsSam, the owner of UHaul on 24 Hwy in Independence MO is very helpful. I have used that facility twice now for family member's belongings. I’ve not had any problems.
Annie G | Overall ExperienceSam is always very helpful and you can come to him with any concerns or help you may need!
Savannah W | Overall ExperienceThe manger Sam is the greatest!!!
Chihara I | Overall ExperienceSam at my location is excellent. He goes out of his way to take care of his customers. Help get what we need, every time I have been there
SCOTT W | First ImpressionsThank you U Haul from California to Missouri. I feel everyone went above and beyond to make for sure my move was successful Thank you for great customer service
Roberta O | First ImpressionsClean and Sam is the best with helping with questions. Rented several times and very pleased with his business expertise.
Teresa H | Overall ExperienceThere were multiple homeless people living here. We reported to staff multiple times. Sometimes they’d be arguing and yelling vulgar things at each other and were clearly high. Every time we were at our unit there were homeless people there. At one point, a man was laying in the ground and didn’t respond when we asked if he was ok. We informed the employee that they should call for medical assistance and I believe they did. Another time, there was an elderly lady, by herself, at her unit and she was being asked for money. We waited until she left because we didn’t feel it was safe to leave her there alone. This isn’t even addressing the fact that they didn’t have our original unit and still charged us a lot more per month for the one we had to use instead. Super expensive and extremely unsafe! Oh, they also reported having 12 units broken into one weekend. We emptied our unit out yesterday.
denton H | Overall ExperienceThey were helpful and explain everything even when the unit I originally reserved wasn't big enough. They was helpful with getting a bigger one .. but I was disappointed I couldn't get outside drive up unit . For the money I had to spend
donna c | First ImpressionsVery professional and friendly environment and staff. They made me feel like I was important.
linda m | Overall ExperienceSam crane at this location is amazing and knowledgeable of all the working of UHAUL. And so helpful with everything....Thank you for the service he went above and beyond customer service duties....Ya'll got a winner on your team for sure...I will tell all I see of the great establishment he is helping Ya'll make...And thank you for saving my bacon Sam..
tim f | First ImpressionsNice place
sherri n | First ImpressionsUsed the storage for a relatively short period of time, but was very suitable for our needs.
Jay C | Overall ExperienceGreat service, wonderful team!!
Miraha G | Overall ExperienceVery friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.
Jay C | First ImpressionsBest storage facility in town
Andrew G | Overall ExperienceThe staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.
MATTIE G | Overall ExperienceSam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!
KAREN W | Overall ExperienceI believe the manager was Sam. And he was always helpful. His service alone would bring me back
Damon L | Overall ExperienceVery nice storage and kind, accommodating staff.
debra a | Overall ExperienceSam is a great manager ! No problems ever
Dale V | Overall ExperienceAll the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.
Angel W | First Impressionslike uhaul very convenient
Amie W | Overall ExperienceThis was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!
Debbie W | Overall ExperienceSam is the best and I will only choose uhaul on 24 hwy forever.
christy n | Overall ExperienceVery clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..
Tammy L | Overall ExperienceSam and his staff always do a great job.
Daniel P | Overall ExperienceI have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .
tammy p | Overall ExperienceI never had any problems with my unit or company
jennifer g | Overall ExperienceEveryone was very helpful & courteous. Facilities was very clean.
Marian B | Overall ExperienceA decent amount of trash on back lot. Initial alarm key card didn’t work.
RONALD V | Overall ExperienceSam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great
BARABRA L | Overall ExperienceReally great facilities. Super nice employees.
Ladonna B | Overall ExperienceVery helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.
Tammy L | First ImpressionsSam was always helpful. Thanks
theaoudoshia s | First ImpressionsTwo issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.
RONALD V | First ImpressionsSam was very patient and explained operations very clearly.
Randall S | First ImpressionsMy original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.
KAREN W | First ImpressionsMy wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.
MELISSA K | First ImpressionsSam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!
Jeremy T | Overall Experienceexcellent customer service
Chad H | Overall ExperienceThe only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!
TERRENCE J | Overall ExperienceI made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.
Rebecca P | First ImpressionsAll around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....
Lawrence L | Overall ExperienceI've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.
Stephen M | Overall ExperienceSam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.
James K | First ImpressionsSam and his crew were always kind and courteous.
Ikram K | Overall ExperienceA little concerned about the stragglers, but no troubles at this time.
Dana S | First ImpressionsSam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!
Sally D | Overall ExperienceSam and his crew are great!
Leda H | Overall ExperienceSam is great. He's always helpful and courteous.
DONALD K | First ImpressionsYour service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek
Karen J | Overall ExperienceSam is the nicest person.
Connie M | Overall ExperienceAfter my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.
Kathy M | Overall ExperienceWith the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.
HARMON N | Overall ExperienceNo problems with anything.
Carolyn T | Overall ExperienceThis location is my Favorite! No matter where my friends need service I always recommend this location.
nancy n | First Impressionseasy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.
Ron V | Overall ExperienceNone
David H | Overall ExperienceStorage is very clean. The guys were sufficient and know how the company works.
Carolyn T | First ImpressionsVery helpful staff. Quick and easy to get in.
Sebastian C | First ImpressionsSam does a great job of taking care of his customers needs and works with you the best he can.
Brian G | Overall ExperienceSam and his team are amazing. They were so good to us.
Desiree G | Overall ExperienceVery professional and polite
Bo C | First ImpressionsVery impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend
Debra R | Overall ExperienceI have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.
BEVERLY S | Overall ExperienceAnswering telephoone at location
Michele E | Overall ExperienceI never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.
heather H | Overall ExperienceWhen arrive both service representatives were extremely helpful.
Alida N | Overall ExperienceThe man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.
Kaitlin D | First ImpressionsI was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.
Loretta S | Overall ExperienceSam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.
Angela S | Overall ExperiencePEOPLE @ this location only were AWESOME
BRANDILYN N | First ImpressionsThe manager goes above and beyond to help his customers. It was an excellent experience.
BECKY T | Overall ExperienceI would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.
Tina m | Overall ExperienceThe whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.
Katherine W | Overall ExperienceVery helpful
Jennifer R | First ImpressionsVery personable staff and manager is excellent
CRAIG F | Overall ExperienceThie staff was very helpful and easy to work with. Management was excellent!
LOUISE B | Overall ExperienceEveryone was very helpful
spring w | First ImpressionsIn addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!
VICKIE A | Overall ExperiencePersonnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.
beverly S | First ImpressionsThe manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.
Jeff B | Overall ExperienceEverything was great. Thank you.
Carolyn T | Overall ExperienceVery good
Carolyn T | First ImpressionsVery clean and well kept staff very helpful.
Carl G | Overall ExperienceAs a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!
rebecca b | Overall Experiencethank you
rodney s | ReservationMove in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.
Peter H | Overall ExperienceVery helpful and competent staff. Highly recommend!
Dayla E | Overall ExperienceOwner was very helpful in helping to set up both storage locations.
Michael S | Overall ExperienceVery nice storage unit and wonderful service from Sam.
Cyndie H | Overall ExperienceThe two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg
Jeffry G | ReservationGreat service thank
Bernie S | Overall ExperienceSam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!
DEEANNA M | Overall ExperienceWe have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!
Tamara B | ReservationGreat place great staff couldn’t have been happier!
CORY A | Overall ExperienceMy short-term rental experience was great at this location!
Vivian F | Overall ExperienceUsed this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!
danielle e | Overall ExperienceVery good
benjamin d | Overall ExperienceSam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.
NANCY N | Overall ExperienceSam is super knowledgeable and always very helpful.
Richard G | Overall ExperienceNice people and clean place
sandy y | Overall ExperienceThe access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.
Charilla T | Overall ExperienceMy furniture was in as good shape when I took it out as it was when I put it in. No complaints.
JEFF M | Overall ExperienceGood location for me. Great staff. Would use again.
Karen B | Overall Experience