It's a little bit farther then the Noland location but well worth the extra 10 minutes to get there. Staff is super friendly and helpful.
Leilani HCustomer Reviews for U-Haul Moving & Storage at Hwy 24 E
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for all that you did to make storing my stuff easy and convenient.
KathleenSusan F | Overall ExperienceMy access card did not work so I had to call or go in the office to ask them to open/ close the gate as I cleared out my unit! The guys inside would forget leaving me standing in the cold waiting, went inside and they were sitting there eating brownies, they forgot I called to open the gate! I ask for a remote but they did not know how to program one. My unit had been broken into and they did nothing about it!
Sherry T | Overall ExperienceSuper friendly and helpful. Thank you for the great experience.
Tami K | Overall ExperienceThe people who work there are awesome they helped me when I got there I needed a bigger storage they had no problem getting that for me
TINA M | Online Move InIt's just that I had just got to mix up on my paperwork and I was scared to death I'd lost my stuff but we got it straightened out and may God bless thank you in Jesus holy name amen thank you Mr Holloway for helping me ❤️
GEORGIA K | First ImpressionsWe love working with Frank!! He was very kind and helpful. Answered all of our questions and made sure we understood everything and how everything works! Thank you Frank!
sei F | First ImpressionsEveryone on staff was helpful in making rental arrangements that fit my needs. Thanks!
KathleenSusan F | First ImpressionsEveryone from general manager frank down to the employees everyone was absolutely wonderful
Wendy V | First ImpressionsI love you guys
camille h | Overall ExperienceMy inside unit was broken into 3 times and everything was taken except a bed and entertainment center. The air fryer was full of cigarette butter. Very disappointed
Lorretta R | Overall ExperienceFrank is the absolute best!
Steve l | Overall ExperienceEmployee were super helpful and friendly
Tracie R | Overall ExperienceThe owner and his wife is amazing. No issues with this business until my last week of renting. The some of the employees needs improvement!
Jennifer E | Overall ExperienceMet or exceeded all my needs
Larry S | Overall ExperienceI was charged for the first month rental fee after completing a one-way rental from Phoenix, AZ to Kansas City, MO and not the insurance only portion of the rental. This is unpleasant and unexpected. Can someone contact me and correct this for me.
NICHOLAS M | First ImpressionsThe attendant didn't remove the lock which means we couldn't unload when we showed up at 820.
brooke w | First ImpressionsI see on the U-Haul app, and the customer service representative also confirmed to me, that the storage unit is accessible until 10pm everyday. I also see on the app and directly on the gates at the facility that extended 24hr access may be granted upon request. These are the sole reasons I rented the unit here, because I was in need of later access hours as I am in a rush to move in addition to working all day. When we arrived around 8pm with 3 truckloads of our furniture, clothes, home decor, etc., we were told they close at 8pm. After arguing for a few minutes, they at least agreed to allow 1 truckload to be unloaded. The rest had to stay in truck beds and on trailers all night and fully exposed to the weather elements. Our furniture, mattresses and other belongings were rained, well poured, on. I am very, very upset and feel completely deceived by the confusion of the hours we can access our unit. I don’t feel like I should be charged for this first month as compensation for my severely damaged items after it was confirmed to me I had until 10 pm when I booked. I was also denied the extended 24hr access when I requested it because they claim too many people were staying in the units. That’s not my problem and it is clearly advertised although it is not actually an option at all. I would have never rented this unit had I known, and I was lied to and my items were ruined as a direct result of your false advertising and incorrect information provided by customer service. I deserve this month for free and a refund should be happily paid to me for my inconveniences.
Kelcie P | Online Move InThis was the best experience with UHAUL through my whole trip. They were very helpful with the storage.
vicki s | First ImpressionsWould highly recommend this place to others.
Patricia G | Overall ExperienceFrank was very nice. But the new system they put in place for about a month was not helpful at all. I don't think the business should be the only one with access to MY UNIT it should be a 2 person to open it. I have one set of keys and the business has the other. I'm just not comfortable giving you 100% trust at this point in game. I felt like I needed to take pictures of my unit just in case someone got in there without my consent. That is the biggest reason I left.
Susan N | Overall ExperienceI had a storage here 10 months great customer service always
tim f | Overall ExperienceStaff at this location were very helpful very knowledgeable and I would recommend this location many times again. The on site manager needs a promotion or bonus
aaron m | Overall ExperienceI very much like this UHaul store. I have used them for many years. Sad that Sam Crane is no longer at this location, but the new manager is very nice. It just worries me about all the homeless people who hang around there. Also, it seems dirtier now. But, as long as my belongings stay safe, I'm very happy.
Charity N | First ImpressionsBoth Sam and the new manager was beyond helpful and went out of their way to accommodate me! I appreciate them and Uhaul.
ASHLEY H | Overall ExperienceAlthough the staff at this location were fantastic and I have no complaints about them or facility. I do take issue with the fact that twice payment was "returned to bank" from corporate. However, I received no notice and neither did the bank. Being as I am military and a lot of your customers are military I find it appalling that is how we are treated. i do not believe UHAUL that the money was returned to the bank since I was not notified, nor was there a returned fee/notice/transaction with the bank. The bank representatives, USAA, said this is common practice for UHAUL. UHAUL stole $189.90 after I was erroneously enrolled in automatic payments instead of a one-type debit payment, which resulted in "returned payments". I made a payment EVERY month on time in addition to the two charges which were supposedly returned to the bank.
viva f | Overall ExperienceThe storage unit locking mechanism is broken. The U-Haul staff had to use tools to close it. It needs to be replaced! We will not be able to access our unit without help from staff until it is fixed.
jean b | First ImpressionsSam has always been so helpful and now the new manager, Frank is doing a great job! All the staff are friendly, knowledgeable and helpful ♥️
Audrey S | Overall ExperienceMy storage unit was broken into and was not notified. Until a few days later this should have never happened should have been called once they knew. I will not recommend u haul storage
Roberta O | Overall ExperienceI always know that these guys follow through. The owner is a great business owner. Wish they all were like him.
Brett C | Overall ExperienceExtremely helpful
carrie i | First ImpressionsI love the place other than the homeless people hanging out harrassing customers everything else is great
sherri n | Overall ExperienceYes I referred it to her for anytime any day I like the storage unit I'm at and I'm right now and been helpful and stuff especially when I was down relation they always been there for me
Gary S | First ImpressionsSam, the owner of UHaul on 24 Hwy in Independence MO is very helpful. I have used that facility twice now for family member's belongings. I’ve not had any problems.
Annie G | Overall ExperienceSam is always very helpful and you can come to him with any concerns or help you may need!
Savannah W | Overall ExperienceThe manger Sam is the greatest!!!
Chihara I | Overall ExperienceSam at my location is excellent. He goes out of his way to take care of his customers. Help get what we need, every time I have been there
SCOTT W | First ImpressionsThank you U Haul from California to Missouri. I feel everyone went above and beyond to make for sure my move was successful Thank you for great customer service
Roberta O | First ImpressionsClean and Sam is the best with helping with questions. Rented several times and very pleased with his business expertise.
Teresa H | Overall ExperienceThere were multiple homeless people living here. We reported to staff multiple times. Sometimes they’d be arguing and yelling vulgar things at each other and were clearly high. Every time we were at our unit there were homeless people there. At one point, a man was laying in the ground and didn’t respond when we asked if he was ok. We informed the employee that they should call for medical assistance and I believe they did. Another time, there was an elderly lady, by herself, at her unit and she was being asked for money. We waited until she left because we didn’t feel it was safe to leave her there alone. This isn’t even addressing the fact that they didn’t have our original unit and still charged us a lot more per month for the one we had to use instead. Super expensive and extremely unsafe! Oh, they also reported having 12 units broken into one weekend. We emptied our unit out yesterday.
denton H | Overall ExperienceThey were helpful and explain everything even when the unit I originally reserved wasn't big enough. They was helpful with getting a bigger one .. but I was disappointed I couldn't get outside drive up unit . For the money I had to spend
donna c | First ImpressionsVery professional and friendly environment and staff. They made me feel like I was important.
linda m | Overall ExperienceSam crane at this location is amazing and knowledgeable of all the working of UHAUL. And so helpful with everything....Thank you for the service he went above and beyond customer service duties....Ya'll got a winner on your team for sure...I will tell all I see of the great establishment he is helping Ya'll make...And thank you for saving my bacon Sam..
tim f | First ImpressionsNice place
sherri n | First ImpressionsUsed the storage for a relatively short period of time, but was very suitable for our needs.
Jay C | Overall ExperienceGreat service, wonderful team!!
Miraha G | Overall ExperienceVery friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.
Jay C | First ImpressionsBest storage facility in town
Andrew G | Overall ExperienceThe staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.
MATTIE G | Overall ExperienceSam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!
KAREN W | Overall ExperienceI believe the manager was Sam. And he was always helpful. His service alone would bring me back
Damon L | Overall ExperienceVery nice storage and kind, accommodating staff.
debra a | Overall ExperienceSam is a great manager ! No problems ever
Dale V | Overall ExperienceAll the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.
Angel W | First Impressionslike uhaul very convenient
Amie W | Overall ExperienceThis was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!
Debbie W | Overall ExperienceSam is the best and I will only choose uhaul on 24 hwy forever.
christy n | Overall ExperienceVery clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..
Tammy L | Overall ExperienceSam and his staff always do a great job.
Daniel P | Overall ExperienceI have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .
tammy p | Overall ExperienceI never had any problems with my unit or company
jennifer g | Overall ExperienceEveryone was very helpful & courteous. Facilities was very clean.
Marian B | Overall ExperienceA decent amount of trash on back lot. Initial alarm key card didn’t work.
RONALD V | Overall ExperienceSam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great
BARABRA L | Overall ExperienceReally great facilities. Super nice employees.
Ladonna B | Overall ExperienceVery helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.
Tammy L | First ImpressionsSam was always helpful. Thanks
theaoudoshia s | First ImpressionsTwo issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.
RONALD V | First ImpressionsSam was very patient and explained operations very clearly.
Randall S | First ImpressionsMy original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.
KAREN W | First ImpressionsMy wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.
MELISSA K | First ImpressionsSam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!
Jeremy T | Overall Experienceexcellent customer service
Chad H | Overall ExperienceThe only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!
Ava J | Overall ExperienceI made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.
Rebecca P | First ImpressionsAll around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....
Lawrence L | Overall ExperienceI've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.
Stephen M | Overall ExperienceSam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.
James K | First ImpressionsSam and his crew were always kind and courteous.
Ikram K | Overall ExperienceA little concerned about the stragglers, but no troubles at this time.
Dana S | First ImpressionsSam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!
Sally D | Overall ExperienceSam and his crew are great!
Leda H | Overall ExperienceSam is great. He's always helpful and courteous.
DONALD K | First ImpressionsYour service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek
Karen J | Overall ExperienceSam is the nicest person.
Connie M | Overall ExperienceAfter my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.
Kathy M | Overall ExperienceWith the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.
HARMON N | Overall ExperienceNo problems with anything.
Carolyn T | Overall ExperienceThis location is my Favorite! No matter where my friends need service I always recommend this location.
nancy n | First Impressionseasy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.
Ron V | Overall ExperienceNone
David H | Overall ExperienceStorage is very clean. The guys were sufficient and know how the company works.
Carolyn T | First ImpressionsVery helpful staff. Quick and easy to get in.
Sebastian C | First ImpressionsSam does a great job of taking care of his customers needs and works with you the best he can.
Brian G | Overall ExperienceSam and his team are amazing. They were so good to us.
Desiree G | Overall ExperienceVery professional and polite
Bo C | First ImpressionsVery impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend
Debra R | Overall ExperienceI have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.
BEVERLY S | Overall ExperienceAnswering telephoone at location
Michele E | Overall ExperienceI never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.
heather H | Overall ExperienceWhen arrive both service representatives were extremely helpful.
Alida N | Overall ExperienceThe man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.
Kaitlin D | First ImpressionsI was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.
Loretta S | Overall ExperienceSam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.
Angela S | Overall ExperiencePEOPLE @ this location only were AWESOME
BRANDILYN N | First ImpressionsThe manager goes above and beyond to help his customers. It was an excellent experience.
BECKY T | Overall ExperienceI would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.
Tina m | Overall ExperienceThe whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.
Katherine W | Overall ExperienceVery helpful
Jennifer R | First ImpressionsVery personable staff and manager is excellent
CRAIG F | Overall ExperienceThie staff was very helpful and easy to work with. Management was excellent!
LOUISE B | Overall ExperienceEveryone was very helpful
spring w | First ImpressionsIn addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!
VICKIE A | Overall ExperiencePersonnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.
beverly S | First ImpressionsThe manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.
Jeff B | Overall ExperienceEverything was great. Thank you.
Carolyn T | Overall ExperienceVery good
Carolyn T | First ImpressionsVery clean and well kept staff very helpful.
Carl G | Overall ExperienceAs a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!
rebecca b | Overall Experiencethank you
rodney s | ReservationMove in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.
Peter H | Overall ExperienceVery helpful and competent staff. Highly recommend!
Dayla E | Overall ExperienceOwner was very helpful in helping to set up both storage locations.
Michael S | Overall ExperienceVery nice storage unit and wonderful service from Sam.
Cyndie H | Overall ExperienceThe two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg
Jeffry G | ReservationGreat service thank
Bernie S | Overall ExperienceSam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!
DEEANNA M | Overall ExperienceWe have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!
Tamara B | ReservationGreat place great staff couldn’t have been happier!
CORY A | Overall ExperienceMy short-term rental experience was great at this location!
Vivian F | Overall ExperienceUsed this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!
danielle e | Overall ExperienceVery good
benjamin d | Overall ExperienceSam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.
NANCY N | Overall ExperienceSam is super knowledgeable and always very helpful.
Richard G | Overall ExperienceNice people and clean place
sandy y | Overall ExperienceThe access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.
Charilla T | Overall ExperienceMy furniture was in as good shape when I took it out as it was when I put it in. No complaints.
JEFF M | Overall ExperienceGood location for me. Great staff. Would use again.
Karen B | Overall Experience