Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

5,209 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

DEVIN G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL & Tammy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

SHANNON P. 
Rating:
4.0

Customer did not leave a comment.

MELISSA D. 
Rating:
5.0

Truck needs repairs… fuel gauge would go from full to empty while driving and low fuel would chime, it also had a very noisy rear axle…

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

jeffery C. 
Rating:
5.0

Quick easy no hassle. Staff were nice and professional. Always rent from this location.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

SHERRY J. 
Rating:
5.0

Customer did not leave a comment.

Cornel R. 
Rating:
5.0

Customer did not leave a comment.

Rishi B. 
Rating:
3.0

The truck had a transmission stutter that felt like you were on a rocket ship to the moon once you got over 55 mph. The guy at the register was helpful but also acted like I was breaking a cardinal rule when I asked him about dropping it off closer to where we were moving since I was getting charged per mile. I dropped off after hours and area is super sketchy after dark.

JOSEPH P. 
Rating:
5.0

Susie is awesome

ROBERT K. 
Rating:
5.0

The staff was very friendly and at our Aid if we had any question. We got the truck fast and efficient. The boxes were pretty cheap as well.

BENJAMIN O. 
Rating:
5.0

Process was easy and the staff was amazing.

ANDRINA K. 
Rating:
5.0

I would definitely use uhaul again.

EMMANUEL V. 
Rating:
5.0

Well you can load it 😏

Jean Z. 
Rating:
5.0

The lady at the desk was a great help

Warren F. 
Rating:
5.0

Front end was not working properly and couldn't drive over 55 mph

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Kameron H.  |  Online Move In 
Rating:
3.0

After I had rented the trailer I was contacted by uhaul both by email and phone and instructed to drop at a different location than the rental agreement which was 22 miles farther away. Upon arriving at the new location, they refused to accept it saying they don't take trailers. I was then instructed to take it to another location approximately 1 mile away. They also refused to take it for the same reason. This uhaul agent spent 20+ minutes trying to contact uhaul to find out where I could drop it. I was then instructed to take it to a location an additional 15 miles away. This whole process took approximately 2 hours to return a trailer which I think is unacceptable.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

As far I can see, everything was easy. The staff handled themselves professionally and went out of their way to help us in every possible way. Please thank this staff for being GREAT!

Elisa V. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

Customer did not leave a comment.

victor g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette j.  |  First Impressions 
Rating:
4.0

Don't charge me to clean your truck that when I picked it up, it was already dirty.

CHRIS L. 
Rating:
5.0

Excellent service! Fast and friendly!

KERRY B. 
Rating:
5.0

Customer did not leave a comment.

KEVYN O. 
Rating:
5.0

Everyone was extremely helpful.

Ralph m.  |  First Impressions 
Rating:
5.0

Employees were helpful and responsive. I was in and out quickly, on both the pick up and drop off.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
4.0

I was given a truck with a huge crack in the windshield. Other than that, all was good.

ryan C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
4.0

This was a messy pick up overall. I was moved from this location to another location the day before pick up. The location, in a weird area of Phoenix, with no one available to help was a horrible experience. Ultimately, we suggested the location above and were moved back to that location which was a good one. But we lost over an hour that day and the experience was highly frustrating.

STEVEN M. 
Rating:
5.0

If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartment

sandra r.  |  Overall Experience 
Rating:
5.0

The employees were awesome and the store had great inventory

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Sami N. 
Rating:
4.0

We lost our key to our normal vehicle in the truck. When myself and the first guy did not find them, another gentleman came out for a new set of eyes and he found them. I appreciated the help.

Laura H. 
Rating:
5.0

The men at the service desk were helpful and engaging. They hooked up the trailer and covered safety items thoroughly. These gentlemen provided perfect customer service.

GUY C. 
Rating:
4.0

Customer did not leave a comment.

VAKRIG T. 
Rating:
5.0

good experience and always satisfied.

Xiaomao W. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

KEYIRA MONAE BRE P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDET M. 
Rating:
5.0

Walter was very professional, took great care of me on rental and return day !

Keith C. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
4.0

Wish the rates where a little lowers but over all happy

Christian Y.  |  Overall Experience 
Rating:
5.0

I had some trouble using the online app check in process – the staff was super friendly and able to assist me. The employee even stayed past her time off to make sure I was taken care of – excellent customer service!

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

It was a quick and easy process with very friendly staff.

Yvonne M. 
Rating:
5.0

Rep Ryan is a grt guy.

Sandeep P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT P. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

thank you for your help! the lady at the front desk was so helpful and the move was very stressful for me but she made it so easy to get the truck and the boxes i needed and everything went smoothly, thanks for your help!!!

JENNIFER B. 
Rating:
5.0

Very friendly, helpful and great customer service!!

BETTY M. 
Rating:
5.0

Great staff that is very knowledgeable and I can tell is managed very well.

LEONARD N. 
Rating:
2.0

I have not moved out. What’s going on?????? Why are you cancelling me instead of giving me my free month per contract???

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Suggest sell boxes 📦

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

TYLER B R. 
Rating:
4.0

It's all good

John H. 
Rating:
5.0

Customer did not leave a comment.

Hayli S. 
Rating:
5.0

Great experience! On time as promised! Highly recommend! Excellent equipment!

STEVEN P. 
Rating:
5.0

Quick and easy

ELIZABETH D. 
Rating:
5.0

they were having computer problems (the company did a system upgrade on12/19/21 at about 10 A.M. it shut the employees out of the system, stopping all rentals for 30 to 45 minutes. All the employees diligently continued until the system came back on. Their calmness enabled most of the customers to wait patiently. Most, maybe all of the stores in the area were having the same problem. What a dumb thing for a company to do on a Saturday morning!

HELYN C. 
Rating:
5.0

I have rented from this particular U-Haul 2 or 3 times to move my daughter. They have wonderful customer relations, always helpful & able to add laughter to even the worse event to cause a move.

Donya S. 
Rating:
5.0

Customer did not leave a comment.

ANITA A. 
Rating:
5.0

Great experience and very helpful! The return was very easy!

BRANDI C. 
Rating:
5.0

Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .

Susie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
1.0

The self check in and out process was not easy, it fact it was very frustrating then you charge me 3 days and I only rented for two. My account went under and now I have to handle that. I was not satisfied with the u-haul and will definitely reconsider using in future moving plans.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

NARA N. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Friendly and accommodating

PEGGY R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

stan m.  |  Overall Experience 
Rating:
5.0

Management and staff are top notch

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

Best service I have ever had at a Uhaul facility!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
4.0

Add a couple more workers.

DAVID B. 
Rating:
5.0

Excellent service!!!

LINDA H. 
Rating:
5.0

Invest in your IT. This was my 6 time at least at this location in the last month. Every worker I've met there has been friendly and knowledgeable. This project is done now, but when the next one comes I will go to this location. Thank you.

Timothy O. 
Rating:
5.0

There very nice and helpful very busy location I guess they seems bit under staffed Or maybe just busy That's the only place I go they always have what I need

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and clean

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. Bob

Robert S.  |  First Impressions 
Rating:
5.0

Took extra care and took in mind the details needed in my situation.

JERRY C. 
Rating:
1.0

truck broke down on the freeway. Horribly maintained. Broken interior pieces, several mechanical problems. Gas tank leaking, picked up truck on E after we were told it had a quarter tank. Leak caused us to have to purchase twice as much gas. Bad brakes, bad front end suspension. I could go on.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

The employees here are always helpful and are personable and friendly. I would go out of my way to come to this location if I can.

Julian C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

First of all this move has been very difficult for both me & my husband. We are Seniors so when you are not youthful anymore everything becomes exaggerated. We were very faithful to this particular U-Haul. We maintained storage for over 14 yrs & we were very happy with their service. So when it came to moving a most very different story. When we first asked about the cost of moving one way to the southern region of the US we were given a very expensive quote. Sorry but we will never pay somewhere between $8K to $10K for moving. Folks on a fixed income cannot do this. Then when it came time to pack we were given several of your products that we did not need. Also your dish cell kit was short several pieces, therefore we could not use. My husband took back several pieces of packing kits & the guy behind the counter was still in need of training. He told my husband he was still learning so he hoped that he was crediting our credit card properly. WE WERE NOT! We purchased $110 dollars worth of product but only received a $15.09 credit. UNACCEPTABLE!!!! We should have received at least $40 dollars back but NO. Then our 8 by 4 trailer was old & in bad condition. My husband should have never accepted that trailer. All we carried on the trailer were our clothes, dog kennel & bathroom necessities, nothing intensely heavy. Well to top off our long trip moving back home to where we were born & raised.....the left tire blew. The tire behind the drivers side. Tires blow & tires that originate from the hot heat of AZ yes. The bad part was were about an hour & a half from our destination and our tire blew right in the middle of nowhere. And we went through 5 agents for help & they were either just very new or were not properly trained. We were left stranded for 5 hrs with no water or food but some nice folks stopped & have us their water. It was after dark when help came & they told us that they were not given the correct directions. We were told that we were mapped wrong. So our tire got changed in the dark & one of your supervisors by the name of Theresa (I think) worked very hard to help us & she comped us a free room for the night & she told us to have dinner on U-Haul just save the receipts. Once we got to the hotel we were too tired to go eat but the room was nice and we passed out. Theresa was GREAT! She is a keeper. We appreciate all that she did to help us. We realize everyone was affected due to the pandemic & that good help is hard to find and people make mistakes but to leave a couple of Seniors stranded in the middle of rural Mississippi with health conditions was just WRONG. We will never ever use U-Haul ever again. You are not the same U-Haul we used to use and due to your crazy price gouging prices for renting a truck to haul our personals back to the south we had to use someone else which was a pain in the back. Theresa assured me that she was setting up a file for us so we could properly dispute or file claims for the wrong that was done to us. I do want our money back from the product my husband returned. That costed us over $110 & to bring back product and not get proper credit not to mention the prices you charge only to not credit us then sell that product all over again. That is horrible because we are on a fixed income. U-haul has greatly disappointed us & there is not really anything we can say or write. We just live in a different time. Folks represent shoddy product & they never keep their word anymore. Theresa was great & we hope she is honored for going above the call!

STEPHEN J. 
Rating:
4.0

Customer did not leave a comment.

MAKENZIE C. 
Rating:
4.0

Customer did not leave a comment.

DANE S. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

edgar w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

Everything was spot on! Everything!

Gary B.  |  Overall Experience 
Rating:
5.0

Roger, the gentleman that I had contact with, was wonderful, I could tell that he really loved his job, and gave me great customer service. I will recommend this Uhaul location to all of my friends and family.

Theresa L G. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maribeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALLUM & Keesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER W P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison A.  |  Overall Experience 
Rating:
4.0

Only complaint would be the restroom cleanliness. It was never clean.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie V.  |  First Impressions 
Rating:
5.0

Great people to work with.

Brenda & Jim S.  |  First Impressions 
Rating:
5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

ELIZABETH J.  |  Overall Experience 
Rating:
5.0

No

ROGER W P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  Online Move In 
Rating:
4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Timothy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Amazing staff ✅🤗

christina p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

None

MICHAEL L.  |  First Impressions 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula H.  |  First Impressions 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  First Impressions 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James H.  |  First Impressions 
Rating:
5.0

Customer service was great..

thurston, curtis w.  |  First Impressions 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy H.  |  Online Move In 
Rating:
5.0

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  First Impressions 
Rating:
5.0

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen F.  |  Online Move In 
Rating:
4.0

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  First Impressions 
Rating:
5.0

Michelle was very professional and helpful

John P.  |  First Impressions 
Rating:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  First Impressions 
Rating:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he’s not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That’s so important. Anyway, great job and thank you!

Robynne M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHEAL D.  |  First Impressions 
Rating:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  First Impressions 
Rating:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

KEVIN W.  |  First Impressions 
Rating:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  First Impressions 
Rating:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  First Impressions 
Rating:
5.0

The lady that helped me was awesome!

Linda N.  |  First Impressions 
Rating:
5.0

Very helpful

Amy S.  |  First Impressions 
Rating:
5.0

Whole move went very smoothly.

Ruth W.  |  First Impressions 
Rating:
5.0

No feedback

maria j.  |  First Impressions 
Rating:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  First Impressions 
No reviews have been submitted for this location.

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