Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Nice & clean facility, EVERYONE working there were always helpful & nice.

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Excellent service.

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it’s understandable. But , koo do’s to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

The building and set up is the same but the staff truly made this a great experience