Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

5,457 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
3.0

I can tell you need to upgrade your software

ISRAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raheem m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debi E. 
Rating:
5.0

Customer did not leave a comment.

christina P. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Great staff, good equipment

David V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

So helpful and always on top of it. Love this team at this location

kaleigh h.  |  Overall Experience 
Rating:
5.0

The a/c did not work in the truck. Weather was 113 degrees. Also lights did not work in cargo area after 20 minutes.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

Multiple broken items. Looks like U-boxes were jumbled badly in transport

Jason K. 
Rating:
5.0

Excellent service

Saudi U. 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Best people with amazing caring customer service!!!! Susie makes the Sunlight of the Spirit come alive at this uhaul!!!!! Go to this uhaul and they will treat you like you are part of a great family!!!!

Monica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott A.  |  Online Move In 
Rating:
5.0

Just seems like the trailer was little worn out Pulled little rough

Marcin L. 
Rating:
5.0

Customer did not leave a comment.

ben L. 
Rating:
5.0

This location has amazing people working there and I am sad that it will no longer be our closest location! Ryan H. is always especially kind and helpful, even with tricky situations he is accommodating and knowledgeable!! Patrick was a great help when we were returning our truck as well!! Thank you to your whole team!

Terry W. 
Rating:
5.0

Great Job He

David L. 
Rating:
5.0

GEneral Manager is awesome and very accommodating. Great customer service

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Great experience. Smooth and easy transaction.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer service was great! Loved whoever was working at Uhaul off of 26th Ave at Deer Valley in Phoenix. The 2 of them were great! Car was well-maintained but had a little bit of a smoker smell. Only downside. Wouldnt affect me though. I'd recommend soley for your employees. Susan (I believe) was great! Made my day :)

Connor B. 
Rating:
5.0

Not a thing, Susie was great checking me in and out. Fast and friendly! She's a great asset to your company. Will definitely come back to this location for our usual needs.

Cheri Ann S. 
Rating:
3.0

U-Haul charges additional time for rentals whose billing increment is one day. This is predatory business practice and I will inform everyone I know to always reserve the maximum time for a given rate. You have no right to charge us more only because you want the equipment returned as soon as the job finished. If you offered the customer a prorated fee, then that would be fair. But not the way it is now.

adrian C. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
1.0

I only delivered it 2 hours late and they charged me another day! that's not fair

javier B. 
Rating:
3.0

Charged my credit card 118.00 twice waited online and phone over 30 minutes no one answered not a good repoor with customer. My total for rental was 84.00 why twice and no answers from anyone. I will be there tommorrow if this is not corrected.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
1.0

Driving down the freeway in a 15' truck, towing a car and the driver's side mirror falls off and bounces down the freeway. Made for a 3 hour delay in my move. Pretty hot in AZ with 2 adults and 2 dogs in the cab!

Rhonda L. 
Rating:
5.0

Your staff did an excellent job. Thank you

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Gwanglib K. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Roger was great

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

tatum S. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Maybe add an option to extend rentals?

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

Baidy L. 
Rating:
2.0

I forgot my electrical trailer plug and had to purchase another one which I was advised would be $12.95 but he charged me $14.95! And then threw away my package which I wanted to place plug back inside! I brought trailer back a little after two (2) hours s and didn't even receive a partial or some sort of credit!

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Great service

mario G. 
Rating:
5.0

Customer did not leave a comment.

Lokesh J. 
Rating:
5.0

This location always gets a 5 star from me

DAVE C. 
Rating:
5.0

Staff is amazing, we just had to get 2 spaces because there was no availability

ATARI S. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Susie was fantastic to work with. After a very stressful day of receiving the run around from the Grand & Bell location, Susie was able to finally find me a truck (6 hours after my initial reservation start time). She was polite and understanding and took very good care of us. Had it not been for her, I would have cancelled the reservation entirely and went with Penske. Thank you Susie for assisting us when no-one else would.

Tammy W. 
Rating:
5.0

If y'all reading this, thank you! Great customer service and great experience. My first time using uhaul was better than I expected. Don't normally write reviews but you guys deserve it

Israel A. 
Rating:
5.0

Customer did not leave a comment.

courtland C. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

LESZEK R. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO A. 
Rating:
5.0

When you book online if the customer selects a location and it is not available DO NOT allow the location to accept rental request. Immidiatly after I booked I got a text regarding change of pick up location.

TROY T. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

They were all really professional and got us in and out quickly highly recommend them!

Anessa H. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Susie is awesome!!

EDUARDO G. 
Rating:
3.0

Better computer systems

Nicole W. 
Rating:
5.0

Thanks Susie!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very Friendly staff

Huley M. 
Rating:
5.0

In the future when I make a reservation and I say I will be there around 10 am not 7 am , please don't cancel my original rental. Luckily they did not rent it out. Notes in the system.

mike B. 
Rating:
5.0

Susie was fantastic. The whole staff, in fact. In spite of it being at the very end of a busy day- they were jovial and helpful. 10/10 I'll be back again

Cade S. 
Rating:
5.0

Roger and Susie are the best

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Alfonso G. 
Rating:
5.0

Excellent experience!!! The motorcycle trailer was in great shape and didn excellent. The staff did a great job!

michael D. 
Rating:
3.0

Customer did not leave a comment.

MaheshKumar A. 
Rating:
1.0

This email is to let whomever may be concerned that I have experienced the worst example of incompetence I think that I have ever dealt with today while trying to reserve a truck with U-Haul. First we went to the U-Haul store located at 1935 W Bell Rd in Phoenix, AZ. We were told that there were no trucks available, but the person could place a request with a central office for our needs and we would receive a call back when a truck became available. We received a call back and the person told me that there was a truck at the 1935 W Bell location and they didn't know how they missed it. So the person in the phone made us reservation 98855908 for the Bell Rd location. We arrived at the Bell location and they had keys for us. While going through whatever checkout process that they do, another customer showed up saying that they had a reservation and showed proof on their phone. They then gave our keys to that person. The employee felt bad and found a truck at another location and told us that they would give us a $50 credit for our inconvenience. We went to the new location which was at 21621 n. 26th Ave in Phoenix AZ. We received a truck and when I mentioned the $50 credit, they said that it was a separate process and it would be applied upon return. After returning the truck, I mentioned the $50 credit and they said that the 1935 W Bell store should've applied it in their end and that I should contact the store or call 1800-GO-UHAUL. I called the store and was told there would be a 50-60 minute wait. I called 1800-GO-UHAUL and was told there would be a 50-60 minute wait. I never got what was promised to make up for the sheer lunacy of what I had to deal with today. I will never use U-Haul again.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

jerome C. 
Rating:
5.0

Customer did not leave a comment.

Justus S. 
Rating:
4.0

Customer did not leave a comment.

FRED K. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

jean R. 
Rating:
5.0

Your mobile process is absolutely terrible and confusing. Not user friendly whatsoever and kept asking me for additional verification. Thankfully an employee noticed I was walking around confused and jumped in to help out. Ryan was incredibly personable, funny, and overall a great guy.

Theodore F. 
Rating:
5.0

Very helpful

grant S. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer service was excellent and fast. Eduardo was great in helping me and my friend out and giving us all the important information we needed for a good rental. Highly recommend this location that has a great team.

Stephen O. 
Rating:
4.0

This location was fine but the one on bell road not so

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Prices are a little confusing on the price board says $29.99 but I end up paying $74 . I know they charge by mile but it's confusing what's the $29.99?

CLARISSA B. 
Rating:
5.0

No improvements needed. Experience was far better than expected!

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

ALLISON U. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

quick and easy

Steve H. 
Rating:
5.0

Nothing to improve

Steve M. 
Rating:
5.0

Customer did not leave a comment.

danelle B. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Very friendly and helpful staff. Will use again!

Kenneth D. 
Rating:
5.0

Nothing. Roger is amazing and provides super customer service. Everything went very smooth and enjoyed the entire experience. Thank you!

sherri B. 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chrissy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful and thank you guys very much for everything you've done for me..

samantha h.  |  Overall Experience 
Rating:
5.0

Convenient location, clean facilities, helpful staff.

Ruth W.  |  Overall Experience 
Rating:
5.0

Susie is a great employee. Best customer service I’ve ever had.

Jocelyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duane w.  |  First Impressions 
Rating:
5.0

Staff was super friendly. I forgot the employee's name but she was so helpful and made the experience awesome.

Javier & Alan M.  |  First Impressions 
Rating:
5.0

Very friendly and professional employees

richard F.  |  Overall Experience 
Rating:
5.0

The absolute best!! Sincere statement !🤗

christina p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ethan k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha G.  |  First Impressions 
Rating:
5.0

Excellent service to help get me a unit. Thanks to the crew for extra effort and support.

Marilyn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL & Tammy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kameron H.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

victor g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette j.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful.

Ralph m.  |  First Impressions 
Rating:
5.0

If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartment

sandra r.  |  Overall Experience 
Rating:
4.0

Wish the rates where a little lowers but over all happy

Christian Y.  |  Overall Experience 
Rating:
5.0

Rep Ryan is a grt guy.

Sandeep P.  |  First Impressions 
Rating:
2.0

I have not moved out. What’s going on?????? Why are you cancelling me instead of giving me my free month per contract???

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .

Susie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and clean

William C.  |  Overall Experience 
Rating:
5.0

Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. Bob

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edgar w.  |  Overall Experience 
Rating:
5.0

Everything was spot on! Everything!

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maribeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALLUM & Keesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER W P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison A.  |  Overall Experience 
Rating:
4.0

Only complaint would be the restroom cleanliness. It was never clean.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie V.  |  First Impressions 
Rating:
5.0

Great people to work with.

Brenda & Jim S.  |  First Impressions 
Rating:
5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

ELIZABETH J.  |  Overall Experience 
Rating:
5.0

No

ROGER W P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

polly b.  |  Overall Experience 
Rating:
5.0

Thank You Roger

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  Online Move In 
Rating:
4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Timothy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Steven R.  |  Overall Experience 
Rating:
5.0

Amazing staff ✅🤗

christina p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon A.  |  First Impressions 
Rating:
4.0

$30 late fees for paying a day late is really high!

ANNETTE C.  |  Overall Experience 
Rating:
5.0

The staff is the best! Very knowledgeable and helpful

christian e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENISHA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEigha H.  |  Overall Experience 
Rating:
4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Theresa M.  |  Overall Experience 
Rating:
5.0

The staff was really helpful

John H.  |  Overall Experience 
Rating:
5.0

I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!

karen h.  |  Overall Experience 
Rating:
5.0

Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!

Lauren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

I rented a storage unit for 4 years there without any issues.

natasha n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

None

MICHAEL L.  |  First Impressions 
Rating:
5.0

Very easy and fast !

Joshua G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STAFFON B.  |  Overall Experience 
Rating:
4.0

Vary helpful staff

John H.  |  First Impressions 
Rating:
5.0

Thank you Roger!

Faith P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jabari C.  |  Overall Experience 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula H.  |  First Impressions 
Rating:
5.0

Fantastic service for a fantastic move. Go Suns!

Gerard S.  |  Overall Experience 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  First Impressions 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James H.  |  First Impressions 
Rating:
4.0

Uhaul reps were awesome.

Christina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE S.  |  First Impressions 
Rating:
5.0

The young lady who check me in was an Angel!🙏

Carlos V.  |  Overall Experience 
Rating:
5.0

Customer service was great..

thurston, curtis w.  |  First Impressions 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy H.  |  Online Move In 
Rating:
5.0

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience