Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

Rating:

3.0

I can tell you need to upgrade your software

Rating:

5.0

Great staff, good equipment

Rating:

5.0

So helpful and always on top of it. Love this team at this location

Rating:

5.0

The a/c did not work in the truck. Weather was 113 degrees. Also lights did not work in cargo area after 20 minutes.

Rating:

4.0

Multiple broken items. Looks like U-boxes were jumbled badly in transport

Rating:

5.0

Excellent service

Rating:

5.0

Best people with amazing caring customer service!!!! Susie makes the Sunlight of the Spirit come alive at this uhaul!!!!! Go to this uhaul and they will treat you like you are part of a great family!!!!

Rating:

5.0

Just seems like the trailer was little worn out Pulled little rough

Rating:

5.0

This location has amazing people working there and I am sad that it will no longer be our closest location! Ryan H. is always especially kind and helpful, even with tricky situations he is accommodating and knowledgeable!! Patrick was a great help when we were returning our truck as well!! Thank you to your whole team!

Rating:

5.0

Great Job He

Rating:

5.0

GEneral Manager is awesome and very accommodating. Great customer service

Rating:

5.0

Great experience. Smooth and easy transaction.

Rating:

5.0

Customer service was great! Loved whoever was working at Uhaul off of 26th Ave at Deer Valley in Phoenix. The 2 of them were great! Car was well-maintained but had a little bit of a smoker smell. Only downside. Wouldnt affect me though. I'd recommend soley for your employees. Susan (I believe) was great! Made my day :)

Rating:

5.0

Not a thing, Susie was great checking me in and out. Fast and friendly! She's a great asset to your company. Will definitely come back to this location for our usual needs.

Rating:

3.0

U-Haul charges additional time for rentals whose billing increment is one day. This is predatory business practice and I will inform everyone I know to always reserve the maximum time for a given rate. You have no right to charge us more only because you want the equipment returned as soon as the job finished. If you offered the customer a prorated fee, then that would be fair. But not the way it is now.

Rating:

1.0

I only delivered it 2 hours late and they charged me another day! that's not fair

Rating:

3.0

Charged my credit card 118.00 twice waited online and phone over 30 minutes no one answered not a good repoor with customer. My total for rental was 84.00 why twice and no answers from anyone. I will be there tommorrow if this is not corrected.

Rating:

1.0

Driving down the freeway in a 15' truck, towing a car and the driver's side mirror falls off and bounces down the freeway. Made for a 3 hour delay in my move. Pretty hot in AZ with 2 adults and 2 dogs in the cab!

Rating:

5.0

Your staff did an excellent job. Thank you

Rating:

5.0

Roger was great

Rating:

5.0

Maybe add an option to extend rentals?

Rating:

2.0

I forgot my electrical trailer plug and had to purchase another one which I was advised would be $12.95 but he charged me $14.95! And then threw away my package which I wanted to place plug back inside! I brought trailer back a little after two (2) hours s and didn't even receive a partial or some sort of credit!

Rating:

5.0

Great service

Rating:

5.0

This location always gets a 5 star from me

Rating:

5.0

Staff is amazing, we just had to get 2 spaces because there was no availability

Rating:

5.0

Susie was fantastic to work with. After a very stressful day of receiving the run around from the Grand & Bell location, Susie was able to finally find me a truck (6 hours after my initial reservation start time). She was polite and understanding and took very good care of us. Had it not been for her, I would have cancelled the reservation entirely and went with Penske. Thank you Susie for assisting us when no-one else would.

Rating:

5.0

If y'all reading this, thank you! Great customer service and great experience. My first time using uhaul was better than I expected. Don't normally write reviews but you guys deserve it

Rating:

5.0

When you book online if the customer selects a location and it is not available DO NOT allow the location to accept rental request. Immidiatly after I booked I got a text regarding change of pick up location.

Rating:

5.0

They were all really professional and got us in and out quickly highly recommend them!

Rating:

5.0

Susie is awesome!!

Rating:

3.0

Better computer systems

Rating:

5.0

Thanks Susie!

Rating:

5.0

Very Friendly staff

Rating:

5.0

In the future when I make a reservation and I say I will be there around 10 am not 7 am , please don't cancel my original rental. Luckily they did not rent it out. Notes in the system.

Rating:

5.0

Susie was fantastic. The whole staff, in fact. In spite of it being at the very end of a busy day- they were jovial and helpful. 10/10 I'll be back again

Rating:

5.0

Roger and Susie are the best

Rating:

5.0

Excellent experience!!! The motorcycle trailer was in great shape and didn excellent. The staff did a great job!

Rating:

1.0

This email is to let whomever may be concerned that I have experienced the worst example of incompetence I think that I have ever dealt with today while trying to reserve a truck with U-Haul. First we went to the U-Haul store located at 1935 W Bell Rd in Phoenix, AZ. We were told that there were no trucks available, but the person could place a request with a central office for our needs and we would receive a call back when a truck became available. We received a call back and the person told me that there was a truck at the 1935 W Bell location and they didn't know how they missed it. So the person in the phone made us reservation 98855908 for the Bell Rd location. We arrived at the Bell location and they had keys for us. While going through whatever checkout process that they do, another customer showed up saying that they had a reservation and showed proof on their phone. They then gave our keys to that person. The employee felt bad and found a truck at another location and told us that they would give us a $50 credit for our inconvenience. We went to the new location which was at 21621 n. 26th Ave in Phoenix AZ. We received a truck and when I mentioned the $50 credit, they said that it was a separate process and it would be applied upon return. After returning the truck, I mentioned the $50 credit and they said that the 1935 W Bell store should've applied it in their end and that I should contact the store or call 1800-GO-UHAUL. I called the store and was told there would be a 50-60 minute wait. I called 1800-GO-UHAUL and was told there would be a 50-60 minute wait. I never got what was promised to make up for the sheer lunacy of what I had to deal with today. I will never use U-Haul again.

Rating:

5.0

Your mobile process is absolutely terrible and confusing. Not user friendly whatsoever and kept asking me for additional verification. Thankfully an employee noticed I was walking around confused and jumped in to help out. Ryan was incredibly personable, funny, and overall a great guy.

Rating:

5.0

Very helpful

Rating:

5.0

Customer service was excellent and fast. Eduardo was great in helping me and my friend out and giving us all the important information we needed for a good rental. Highly recommend this location that has a great team.

Rating:

4.0

This location was fine but the one on bell road not so

Rating:

5.0

Prices are a little confusing on the price board says $29.99 but I end up paying $74 . I know they charge by mile but it's confusing what's the $29.99?

Rating:

5.0

No improvements needed. Experience was far better than expected!

Rating:

5.0

quick and easy

Rating:

5.0

Nothing to improve

Rating:

5.0

Very friendly and helpful staff. Will use again!

Rating:

5.0

Nothing. Roger is amazing and provides super customer service. Everything went very smooth and enjoyed the entire experience. Thank you!

Rating:

5.0

Staff is very friendly and helpful and thank you guys very much for everything you've done for me..

Rating:

5.0

Convenient location, clean facilities, helpful staff.

Rating:

5.0

Susie is a great employee. Best customer service I’ve ever had.

Rating:

5.0

Staff was super friendly. I forgot the employee's name but she was so helpful and made the experience awesome.

Rating:

5.0

Very friendly and professional employees

Rating:

5.0

The absolute best!! Sincere statement !🤗

Rating:

5.0

Excellent service to help get me a unit. Thanks to the crew for extra effort and support.

Rating:

5.0

Everyone was extremely helpful.

Rating:

5.0

If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartment

Rating:

4.0

Wish the rates where a little lowers but over all happy

Rating:

5.0

Rep Ryan is a grt guy.

Rating:

2.0

I have not moved out. What’s going on?????? Why are you cancelling me instead of giving me my free month per contract???

Rating:

5.0

Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .

Rating:

5.0

The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and clean

Rating:

5.0

Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. Bob

Rating:

5.0

Everything was spot on! Everything!

Rating:

4.0

Only complaint would be the restroom cleanliness. It was never clean.

Rating:

5.0

Great people to work with.

Rating:

5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

Rating:

5.0

No

Rating:

5.0

Thank You Roger

Rating:

4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Rating:

5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Rating:

5.0

Amazing staff ✅🤗

Rating:

4.0

$30 late fees for paying a day late is really high!

Rating:

5.0

The staff is the best! Very knowledgeable and helpful

Rating:

4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Rating:

5.0

The staff was really helpful

Rating:

5.0

I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!

Rating:

5.0

Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!

Rating:

5.0

I rented a storage unit for 4 years there without any issues.

Rating:

2.0

None

Rating:

5.0

Very easy and fast !

Rating:

4.0

Vary helpful staff

Rating:

5.0

Thank you Roger!

Rating:

5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

Rating:

5.0

Fantastic service for a fantastic move. Go Suns!

Rating:

5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Rating:

5.0

Uhaul is more expensive but you get what you pay for

Rating:

4.0

Uhaul reps were awesome.

Rating:

5.0

The young lady who check me in was an Angel!🙏

Rating:

5.0

Customer service was great..

Rating:

5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Rating:

5.0

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!