Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

5,420 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
1.0

Driving down the freeway in a 15' truck, towing a car and the driver's side mirror falls off and bounces down the freeway. Made for a 3 hour delay in my move. Pretty hot in AZ with 2 adults and 2 dogs in the cab!

Rhonda L. 
Rating:
5.0

Your staff did an excellent job. Thank you

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Gwanglib K. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Roger was great

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

tatum S. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Maybe add an option to extend rentals?

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

Baidy L. 
Rating:
2.0

I forgot my electrical trailer plug and had to purchase another one which I was advised would be $12.95 but he charged me $14.95! And then threw away my package which I wanted to place plug back inside! I brought trailer back a little after two (2) hours s and didn't even receive a partial or some sort of credit!

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Great service

mario G. 
Rating:
5.0

Customer did not leave a comment.

Lokesh J. 
Rating:
5.0

This location always gets a 5 star from me

DAVE C. 
Rating:
5.0

Staff is amazing, we just had to get 2 spaces because there was no availability

ATARI S. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Susie was fantastic to work with. After a very stressful day of receiving the run around from the Grand & Bell location, Susie was able to finally find me a truck (6 hours after my initial reservation start time). She was polite and understanding and took very good care of us. Had it not been for her, I would have cancelled the reservation entirely and went with Penske. Thank you Susie for assisting us when no-one else would.

Tammy W. 
Rating:
5.0

If y'all reading this, thank you! Great customer service and great experience. My first time using uhaul was better than I expected. Don't normally write reviews but you guys deserve it

Israel A. 
Rating:
5.0

Customer did not leave a comment.

courtland C. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

LESZEK R. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO A. 
Rating:
5.0

When you book online if the customer selects a location and it is not available DO NOT allow the location to accept rental request. Immidiatly after I booked I got a text regarding change of pick up location.

TROY T. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

They were all really professional and got us in and out quickly highly recommend them!

Anessa H. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Susie is awesome!!

EDUARDO G. 
Rating:
3.0

Better computer systems

Nicole W. 
Rating:
5.0

Thanks Susie!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very Friendly staff

Huley M. 
Rating:
5.0

In the future when I make a reservation and I say I will be there around 10 am not 7 am , please don't cancel my original rental. Luckily they did not rent it out. Notes in the system.

mike B. 
Rating:
5.0

Susie was fantastic. The whole staff, in fact. In spite of it being at the very end of a busy day- they were jovial and helpful. 10/10 I'll be back again

Cade S. 
Rating:
5.0

Roger and Susie are the best

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Alfonso G. 
Rating:
5.0

Excellent experience!!! The motorcycle trailer was in great shape and didn excellent. The staff did a great job!

michael D. 
Rating:
3.0

Customer did not leave a comment.

MaheshKumar A. 
Rating:
1.0

This email is to let whomever may be concerned that I have experienced the worst example of incompetence I think that I have ever dealt with today while trying to reserve a truck with U-Haul. First we went to the U-Haul store located at 1935 W Bell Rd in Phoenix, AZ. We were told that there were no trucks available, but the person could place a request with a central office for our needs and we would receive a call back when a truck became available. We received a call back and the person told me that there was a truck at the 1935 W Bell location and they didn't know how they missed it. So the person in the phone made us reservation 98855908 for the Bell Rd location. We arrived at the Bell location and they had keys for us. While going through whatever checkout process that they do, another customer showed up saying that they had a reservation and showed proof on their phone. They then gave our keys to that person. The employee felt bad and found a truck at another location and told us that they would give us a $50 credit for our inconvenience. We went to the new location which was at 21621 n. 26th Ave in Phoenix AZ. We received a truck and when I mentioned the $50 credit, they said that it was a separate process and it would be applied upon return. After returning the truck, I mentioned the $50 credit and they said that the 1935 W Bell store should've applied it in their end and that I should contact the store or call 1800-GO-UHAUL. I called the store and was told there would be a 50-60 minute wait. I called 1800-GO-UHAUL and was told there would be a 50-60 minute wait. I never got what was promised to make up for the sheer lunacy of what I had to deal with today. I will never use U-Haul again.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

jerome C. 
Rating:
5.0

Customer did not leave a comment.

Justus S. 
Rating:
4.0

Customer did not leave a comment.

FRED K. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

jean R. 
Rating:
5.0

Your mobile process is absolutely terrible and confusing. Not user friendly whatsoever and kept asking me for additional verification. Thankfully an employee noticed I was walking around confused and jumped in to help out. Ryan was incredibly personable, funny, and overall a great guy.

Theodore F. 
Rating:
5.0

Very helpful

grant S. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer service was excellent and fast. Eduardo was great in helping me and my friend out and giving us all the important information we needed for a good rental. Highly recommend this location that has a great team.

Stephen O. 
Rating:
4.0

This location was fine but the one on bell road not so

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Prices are a little confusing on the price board says $29.99 but I end up paying $74 . I know they charge by mile but it's confusing what's the $29.99?

CLARISSA B. 
Rating:
5.0

No improvements needed. Experience was far better than expected!

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

ALLISON U. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

quick and easy

Steve H. 
Rating:
5.0

Nothing to improve

Steve M. 
Rating:
5.0

Customer did not leave a comment.

danelle B. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Very friendly and helpful staff. Will use again!

Kenneth D. 
Rating:
5.0

Nothing. Roger is amazing and provides super customer service. Everything went very smooth and enjoyed the entire experience. Thank you!

sherri B. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Harrison S. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
1.0

While staff was pleasant, uhaul was unable to secure the equipment I ordered and I had to downsize to a smaller truck. This left me with leaving several thousands of dollars worth of possessions behind. While I understand there has been a shortage in 20' trucks and above, if I'd known this ahead of time I could have planned better. There was no communication or warning from when I reserved the truck a month ahead of time that there would not be any trucks available in the Phoenix area. I have used uhaul several times in the past without any issues. I hope better communication up front will ensue in the future.

Louis R. 
Rating:
5.0

Nothing ... Susie Rocks.

ERIC B. 
Rating:
5.0

The Woman I worked with Susie Fletcher needs a raise and a promotion. Best customer service experience I've been given in a very long time.

Sean C. 
Rating:
5.0

Nothing to add -- great customer service!

Scott G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL E. 
Rating:
2.0

Get more help on the Sunday morning we waited a half an hour to get service.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

I always have a great experience at U Haul but it's even better now that I found a location that's closer to my house. Saves me a little time and some money too.

DAVID B. 
Rating:
5.0

Staff had great personality, took perfect care of us.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

Everything was perfect

Michael S. 
Rating:
5.0

Customer did not leave a comment.

brett S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

Good customer service. Easy pickup and drop off.

David J. 
Rating:
5.0

Customer did not leave a comment.

Ennis B. 
Rating:
5.0

Customer did not leave a comment.

Kalyan R. 
Rating:
5.0

Location was good, but system is terrible. If a person makes a reservation, does pre-check in and arrives on time, they shouldn't have to wait 40 minutes in one line behind five people just starting the rental process, There needs to be priority given to those who took time to do the paperwork and arrive ready for pickup.

James S. 
Rating:
5.0

nothing, easy and great experience

Eric P. 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
1.0

I drove the 10' box truck for 900 miles and the windows whistled when rolled up. I told the manager at the front desk my frustration of the worst of two evils window down and windows up. He told me that it was not his problem. I ask him, are you telling me I need to take my problem somewhere else? He replied "yes". After 9 hours driving that day I did not have the energy. I am angry, and do plan to escalate if I do not get a person that believes my problem is in fact UHaul's Problem.

eric W. 
Rating:
5.0

Exceptional service provided by Ryan Hileman...very respectful, organized and detail orientated. He was friendly, thorough and made the entire experience (Pickup and Dropoff) smooth and without any stress. Ryan's an awesome U-Haul representative and a great contact for customers !

Jonathan D. 
Rating:
5.0

GM Was super Nice and knowledgeable!

Michal B. 
Rating:
5.0

Customer did not leave a comment.

Deita T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Chrissy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful and thank you guys very much for everything you've done for me..

samantha h.  |  Overall Experience 
Rating:
5.0

Convenient location, clean facilities, helpful staff.

Ruth W.  |  Overall Experience 
Rating:
5.0

Susie is a great employee. Best customer service I’ve ever had.

Jocelyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duane w.  |  First Impressions 
Rating:
5.0

Staff was super friendly. I forgot the employee's name but she was so helpful and made the experience awesome.

Javier & Alan M.  |  First Impressions 
Rating:
5.0

Very friendly and professional employees

richard F.  |  Overall Experience 
Rating:
5.0

The absolute best!! Sincere statement !🤗

christina p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ethan k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha G.  |  First Impressions 
Rating:
5.0

Excellent service to help get me a unit. Thanks to the crew for extra effort and support.

Marilyn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL & Tammy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kameron H.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

victor g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette j.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful.

Ralph m.  |  First Impressions 
Rating:
5.0

If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartment

sandra r.  |  Overall Experience 
Rating:
4.0

Wish the rates where a little lowers but over all happy

Christian Y.  |  Overall Experience 
Rating:
5.0

Rep Ryan is a grt guy.

Sandeep P.  |  First Impressions 
Rating:
2.0

I have not moved out. What’s going on?????? Why are you cancelling me instead of giving me my free month per contract???

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .

Susie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and clean

William C.  |  Overall Experience 
Rating:
5.0

Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. Bob

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edgar w.  |  Overall Experience 
Rating:
5.0

Everything was spot on! Everything!

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maribeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALLUM & Keesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER W P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison A.  |  Overall Experience 
Rating:
4.0

Only complaint would be the restroom cleanliness. It was never clean.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie V.  |  First Impressions 
Rating:
5.0

Great people to work with.

Brenda & Jim S.  |  First Impressions 
Rating:
5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

ELIZABETH J.  |  Overall Experience 
Rating:
5.0

No

ROGER W P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

polly b.  |  Overall Experience 
Rating:
5.0

Thank You Roger

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  Online Move In 
Rating:
4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Timothy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Steven R.  |  Overall Experience 
Rating:
5.0

Amazing staff ✅🤗

christina p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon A.  |  First Impressions 
Rating:
4.0

$30 late fees for paying a day late is really high!

ANNETTE C.  |  Overall Experience 
Rating:
5.0

The staff is the best! Very knowledgeable and helpful

christian e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENISHA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEigha H.  |  Overall Experience 
Rating:
4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Theresa M.  |  Overall Experience 
Rating:
5.0

The staff was really helpful

John H.  |  Overall Experience 
Rating:
5.0

I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!

karen h.  |  Overall Experience 
Rating:
5.0

Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!

Lauren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

I rented a storage unit for 4 years there without any issues.

natasha n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

None

MICHAEL L.  |  First Impressions 
Rating:
5.0

Very easy and fast !

Joshua G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STAFFON B.  |  Overall Experience 
Rating:
4.0

Vary helpful staff

John H.  |  First Impressions 
Rating:
5.0

Thank you Roger!

Faith P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jabari C.  |  Overall Experience 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula H.  |  First Impressions 
Rating:
5.0

Fantastic service for a fantastic move. Go Suns!

Gerard S.  |  Overall Experience 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  First Impressions 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James H.  |  First Impressions 
Rating:
4.0

Uhaul reps were awesome.

Christina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE S.  |  First Impressions 
Rating:
5.0

The young lady who check me in was an Angel!🙏

Carlos V.  |  Overall Experience 
Rating:
5.0

Customer service was great..

thurston, curtis w.  |  First Impressions 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy H.  |  Online Move In 
Rating:
5.0

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

I received good service and would recommend it to anyone looking for a clean storage unit.

Malla s.  |  Overall Experience 
Rating:
4.0

We needed something @ the last minute and U-haul came thru for us. Thank you!

AMANDA H.  |  First Impressions 
Rating:
5.0

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  First Impressions 
Rating:
5.0

Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.

AMY S.  |  First Impressions 
Rating:
5.0

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ryan f.  |  First Impressions 
Rating:
5.0

Storage was always clean and staff was always polite and very happy to help me.

Debra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

russell s.  |  Overall Experience 
Rating:
4.0

24 hour access to the units would excellent

Luis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  Overall Experience 
Rating:
5.0

Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!

russell s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin M.  |  Overall Experience 
Rating:
5.0

Susie was amazing to us! Thank you

christian e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley p.  |  Overall Experience 
Rating:
4.0

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM S.  |  First Impressions 
Rating:
5.0

Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.

gregory r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Ann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE Z.  |  Overall Experience 
Rating:
1.0

When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointed

NOAH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette C.  |  First Impressions 
Rating:
5.0

Michelle was very professional and helpful

John P.  |  First Impressions 
Rating:
5.0

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann P.  |  Overall Experience 
Rating:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  First Impressions 
Rating:
5.0

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  First Impressions 
Rating:
5.0

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna a.  |  First Impressions 
Rating:
5.0

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany V.  |  Overall Experience 
Rating:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he’s not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That’s so important. Anyway, great job and thank you!

Robynne M.  |  First Impressions 
Rating:
3.0

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gregory r.  |  First Impressions 
Rating:
5.0

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE Z.  |  First Impressions 
Rating:
5.0

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy F.  |  Overall Experience 
Rating:
5.0

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
3.0

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIKOLA S.  |  First Impressions 
Rating:
5.0

Uhaul facility’s the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
5.0

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA B.  |  Overall Experience 
Rating:
5.0

The staff was helpful, courteous and friendly.

Kathleen H.  |  First Impressions 
Rating:
5.0

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen P.  |  Overall Experience 
Rating:
5.0

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis c.  |  Overall Experience 
Rating:
5.0

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yasmene m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda H.  |  Online Move In 
Rating:
5.0

Nice & clean facility, EVERYONE working there were always helpful & nice.

Michael F.  |  Overall Experience 
Rating:
3.0

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Doug B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary T.  |  First Impressions 
Rating:
5.0

Excellent service.

Kimberly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melodye J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason y.  |  Overall Experience 
Rating:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jabrina M.  |  Overall Experience 
Rating:
3.0

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it’s understandable. But , koo do’s to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather S.  |  First Impressions 
Rating:
5.0

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA B.  |  First Impressions 
Rating:
5.0

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Kimberly F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
5.0

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Robert G.  |  Overall Experience 
Rating:
2.0

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Sarah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly F.  |  First Impressions 
Rating:
5.0

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

kelsey m.  |  First Impressions 
Rating:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel G.  |  First Impressions 
Rating:
5.0

The building and set up is the same but the staff truly made this a great experience

Haylee F.  |  Overall Experience 
Rating:
5.0

My husband prefers this storage because of your staff is so accommodating and friendly

Roy C.  |  Overall Experience 
Rating:
4.0

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Natalie S.  |  Overall Experience 
Rating:
5.0

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Haylee F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debby C.  |  First Impressions 
Rating:
5.0

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
5.0

Employees were friendly and efficient. Storage unit spotless.

Jane Ann R.  |  Overall Experience 
Rating:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  First Impressions 
Rating:
5.0

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Jane Ann R.  |  First Impressions 
Rating:
5.0

The lady that helped me was awesome!

Linda N.  |  First Impressions 
Rating:
4.0

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Marissa F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra a.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan w.  |  Overall Experience 
Rating:
5.0

Good place.

MIKE M.  |  Overall Experience 
Rating:
2.0

My entire experience was good, up until I checked my account balance. I was charged $4.58 and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Robert H.  |  Overall Experience 
Rating:
5.0

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Alexandra S.  |  First Impressions 
Rating:
5.0

Great service!

Dawn W.  |  Overall Experience 
Rating:
5.0

Love this place!

Dawn W.  |  First Impressions 
Rating:
5.0

Great service. Thank you.

ZACHARY A.  |  First Impressions 
Rating:
5.0

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley d.  |  First Impressions 
Rating:
5.0

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Haylee F.  |  First Impressions 
Rating:
5.0

Very good service & clean the storage.

Madhu K.  |  Overall Experience 
Rating:
5.0

Awesome staff and facility.

Saul C.  |  Overall Experience 
Rating:
5.0

Very helpful

Amy S.  |  First Impressions 
Rating:
5.0

Whole move went very smoothly.

Ruth W.  |  First Impressions 
Rating:
1.0

Rude staff, over priced!

Brandon K.  |  Overall Experience 
Rating:
5.0

The facility is well maintained and staff were always available.

douglas j.  |  Overall Experience 
Rating:
3.0

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Debbie L.  |  First Impressions 
Rating:
5.0

No feedback

maria j.  |  First Impressions 
Rating:
5.0

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad W.  |  First Impressions 
Rating:
4.0

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

Thomas C.  |  Overall Experience 
Rating:
4.0

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

John G.  |  Overall Experience 
Rating:
5.0

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

angela n.  |  First Impressions 
Rating:
2.0

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Nicholas M.  |  Overall Experience 
Rating:
3.0

It was fine just overpriced

Robin Z.  |  Overall Experience 
Rating:
5.0

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B.  |  Overall Experience 
Rating:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  First Impressions 
Rating:
2.0

I have used your storage facility for 3.5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

sandra k.  |  Overall Experience 
Rating:
5.0

Seriously one of the nicest crews I’ve ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

JUSTINE M.  |  Overall Experience 
Rating:
5.0

Great staff

Michael L.  |  Overall Experience 
Rating:
5.0

No complaints here. Very happy with the experience.

Edward H.  |  Overall Experience 
Rating:
5.0

N/A

chris L.  |  Overall Experience 
Rating:
1.0

Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it’d be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Travis R.  |  Overall Experience 
Rating:
5.0

Was a clean facility

Larry B.  |  Overall Experience 
Rating:
4.0

N/A

chris L.  |  First Impressions 
Rating:
5.0

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

ADITHYA B.  |  First Impressions 
Rating:
5.0

It is a convenient location. We have used this storage place on 2 separate occasions

Justin H.  |  Overall Experience 
Rating:
5.0

Best customer service I was very pleased with my 14 month rental. Great location & rates.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Very professional and helpful

steven F.  |  Overall Experience 
Rating:
5.0

Nice place

JEANETTE W.  |  Overall Experience 
Rating:
5.0

Looking forward to using you in the future. Thank you.

DEBBIE P.  |  Overall Experience 
Rating:
5.0

I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Jerad D.  |  First Impressions 
Rating:
5.0

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Michael F.  |  First Impressions 
Rating:
4.0

I like your facility and the employees are great! I left because your rates are too high compared to the market.

Allison C.  |  Overall Experience 
Rating:
5.0

Uhaul is awesome staff is always friendly and very helpful

tammy d.  |  Overall Experience 
Rating:
4.0

👍🏼

Kaitlyn S.  |  Overall Experience 
Rating:
5.0

The employees at this location , always give superior customer service

angela t.  |  First Impressions 
Rating:
5.0

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

JUSTINE M.  |  First Impressions 
Rating:
5.0

Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Debbie F.  |  Overall Experience 
Rating:
5.0

Fast and friendly service

Peter O.  |  First Impressions 
Rating:
5.0

Very professional staff.

GaylenG0 H.  |  Overall Experience 
Rating:
5.0

TOP SHELF

BILL L.  |  Overall Experience 
Rating:
5.0

Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

patricia b.  |  Overall Experience 
Rating:
3.0

Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

lucky b.  |  Overall Experience 
Rating:
4.0

could use some prorating for time not used

cathy g.  |  Overall Experience 
Rating:
5.0

Excellent location and services.

Renata T.  |  Overall Experience 
Rating:
4.0

staff was polite and very helpful. I would recommend a few more people working the busiest times though.

Arlene L.  |  Overall Experience 
Rating:
4.0

The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MARIAN P.  |  Overall Experience 
Rating:
5.0

Super RAD U-haul. I am extremely happy with the great service that provided.

MIGUEL V.  |  Overall Experience 
Rating:
3.0

This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

HD G.  |  Overall Experience 
Rating:
1.0

They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Deborah D.  |  Overall Experience 
Rating:
1.0

The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

Justin S.  |  Reservation 
Rating:
5.0

Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

rosie k.  |  Reservation 
Rating:
5.0

I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Skylar B.  |  Reservation 
Rating:
4.0

Returning the equipment was easy and a very friendly staff.

Lee R.  |  Reservation 
Rating:
3.0

I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Fred M.  |  Overall Experience 
Rating:
3.0

I felt the staff did not get me a good deal on my uhaul

Charlene H.  |  Overall Experience 
Rating:
5.0

Very convenient. I have never had a bad experience there. I would and do recommend.

eric m.  |  Overall Experience 
Rating:
5.0

Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. Thank you!

Michelle C.  |  Overall Experience 
Rating:
5.0

Everything was great we never had an issue!!

Mary R.  |  Overall Experience 
Rating:
5.0

just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

DUSTIN K.  |  Overall Experience 
Rating:
5.0

.

shelley j.  |  Overall Experience 
Rating:
5.0

The ENTIRE Staff team was outstanding !!

DEBRA M.  |  Overall Experience 
Rating:
5.0

they are all very helpful.

Shirley M.  |  Overall Experience 
Rating:
4.0

Facility was clean and the staff was very helpful.

Mike M.  |  Overall Experience 
Rating:
5.0

The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

robert l.  |  Overall Experience 
Rating:
5.0

You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

CJ M.  |  Overall Experience 
Rating:
5.0

Outstanding group of employees. Very helpful and friendly.

Guy O.  |  Overall Experience 
Rating:
5.0

Staff could not have been any friendlier. They made it a great experience.

GUY O.  |  Overall Experience 
Rating:
5.0

Very pleased with overall experience

KATHERINE M.  |  Overall Experience 
No reviews have been submitted for this location.

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