Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

4,871 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Steven R.  |  Overall Experience 
Rating:
2.0

Very stressful experience from start to finish. 3 Boxes I arranged for day of pickup only had 1 available. Movers had to drive to another location for 2nd. Movers had to come back next for 3rd. Cost me big bucks with movers. Never will I use UHaul again or recommend them to anyone. When it came time for delivery date to location they never showed. After over an hour holding on phone found out delivery wasn't set up in the system. It all worked out thanks to Larry in Middletown NY location. Stressful and much time wasted. Communication and training need improvement.

suella H. 
Rating:
5.0

Amazing staff ✅🤗

christina p.  |  First Impressions 
Rating:
5.0

I've dropped off here before! Always super quick (5 minutes or less), and super fast out of the shop to check you in!

Kent J. 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon A.  |  First Impressions 
Rating:
4.0

$30 late fees for paying a day late is really high!

ANNETTE C.  |  Overall Experience 
Rating:
5.0

The staff is the best! Very knowledgeable and helpful

christian e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

TENISHA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Daniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

LEigha H.  |  Overall Experience 
Rating:
4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Theresa M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

Horrible, never picked up the phone, equipment dumped in the lanes, never picked up the phone the next day . App wouldn't load location. Fix your shit uhaul

JONATHAN S. 
Rating:
5.0

I came into the Deer Valley location at 830pm but still felt welcomed. There were directions and instructions placed in well lit spots. Regardless of no one around, I was still getting the service I needed.

Michellsey B. 
Rating:
5.0

The staff was really helpful

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Staff did an excellent job taking care of us. This location was very well maintained. The staff was friendly and did an awesome job!

KEVIN RAY T. 
Rating:
4.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!

karen h.  |  Overall Experience 
Rating:
5.0

Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!

Lauren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH MARK B. 
Rating:
5.0

The over all experience was fantastic everyone one super helpful and would definitely recommend and use in the future if needed

Michael O. 
Rating:
5.0

Customer did not leave a comment.

FORREST T. 
Rating:
5.0

Customer did not leave a comment.

KAREN O. 
Rating:
5.0

I did return the haul and told them the window washers do not work.

Troy T. 
Rating:
5.0

Tiffany Hudson , (a Sunstone service rep ) helped me. She was very friendly , excellent customer service, she went out of her way to assist me.

Paul L. 
Rating:
1.0

no

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

I rented a storage unit for 4 years there without any issues.

natasha n.  |  Overall Experience 
Rating:
4.0

Charged me for 1 gallon of gas, REALLY!!

darwin W. 
Rating:
5.0

Customer did not leave a comment.

billy R. 
Rating:
5.0

See Above

KATHLEEN T. 
Rating:
5.0

It was closed but there was an employee after hours that saw me struggling to drop off trailer. Helped and guided me in. Superb customer service.

logan C. 
Rating:
5.0

Fast service and a quick return process. Totally painless!

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Also friendly staff! Great drop-off location!

Elijah G. 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

None

MICHAEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

For some reason they had issues finding our rental agreement but we got it figured out.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

Wallace S. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
5.0

Very easy and fast !

Joshua G.  |  Online Move In 
Rating:
3.0

The customer rep ordered the wrong hitch for my truck. I drove to another U-Haul across town myself to get it to save time. They did install the hitch and did not charge me any more money.

DARWIN W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Both pickup and drop-off location had professional customer service. I plan on using them again in the future. This location was fast and easy.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

STAFFON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Quick and easy drop-off, great location.

Matt S. 
Rating:
4.0

Vary helpful staff

John H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abbigail W. 
Rating:
5.0

Fast fast fast and very friendly staff !

Terrin J. 
Rating:
4.0

Last minute truck share cancellation ruined and made our trip much more costly!!! Shame on all of you

PAOLO M. 
Rating:
5.0

Thank you Roger!

Faith P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Great service.

PHILIP B. 
Rating:
5.0

Again, very polite and helpful. Former military background shows!

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

brian N. 
Rating:
5.0

Used online check in and made dropping off the truck very efficient and easy.

Amanda A. 
Rating:
5.0

They relish helping people.

STANLEY F. 
Rating:
5.0

U-Box with Moving Help is an AWESOME service and experience that I've shared with ANYONE I talk to about moving! Thank you!

GILEANA R. 
Rating:
4.0

Quick to turn in

deris R. 
Rating:
4.0

Customer did not leave a comment.

Jabari C.  |  Overall Experience 
Rating:
5.0

Great job!

Garry C. 
Rating:
1.0

I was a final bill with an additional charge of $108 on it with no explanation called your 800 they followed up and removed it

Roger S. 
Rating:
5.0

Roger is an amazing employee. He has a positive attitude, very knowledgeable and made my move experience an enjoyable experience. Imagine that! I can't say enough about him. The facility was well run and the bathroom was clean. Thank you Roger!

Gregory S. 
Rating:
5.0

The staff was very friendly. Clean and safe location and store.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Easy and simple. The general manager was great.

Johnathon M. 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Super easy to return and really quick. My agent was wonderful and very nice.

JILL M. 
Rating:
5.0

Very nice location, visually nice, and they keep it very clean. Both of the staff I interacted with were very friendly and professional.

MARC B. 
Rating:
5.0

Customer did not leave a comment.

Paula H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Everything is perfect I am always satisfied from this location The trucks are always clean

Konstantin P. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Everything was handled professionally.

Ted E. 
Rating:
5.0

Fantastic service for a fantastic move. Go Suns!

Gerard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
5.0

N/A The location is wonderful.

Ena M. 
Rating:
5.0

Customer did not leave a comment.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Very nice facility! Easy drop off with a smile. Thank you!

Martin J. 
Rating:
5.0

Roger was very professional and helpful... Very appreciated.

Faith P. 
Rating:
5.0

Susie was top notch. She got us taken care of after a horrible experience with your Prescott Valley location. Thank you again Susie

WILLIAM W. 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredy K. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Considering the intensity of the sun, more shady areas would help.

KENNETH V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Nothing ! The young lady who helped us was fantastic 👍

GERALD W. 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James H.  |  First Impressions 
Rating:
4.0

Uhaul reps were awesome.

Christina S.  |  First Impressions 
Rating:
4.0

The 2 uhaul reps were wonderful and helpful. The doors didn't work well on the climate bldg but they ensured we were able to get our moving done.

MICHELLE K. 
Rating:
5.0

Thank you.

Kimberly M. 
Rating:
1.0

Need to improve communication around appt times and location. I was sent two emails with the same invoice and different locations and an email confirming my appt but not which location. So after driving to two locations the second one was correct. When I walked in they did not have my appt that I can an email confirmation for. They had it down for Fri. So I again had to take time off of work to come back. So after all that it gets installed today and they guy that installed the brake controller did such a half assed job it would almost be funny were it not my truck. Wrapped the wires in bright red tape and didn't hide it or give extra cable just tan it right up the middle at an angle. So now I have to go yet again to get it done right. If you need to rent a truck maybe, if you need a hitch don't walk but RUN from U Haul.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Didn't get to use rental because of car troubles anyway I can get a discount lol

Micah S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MATT M. 
Rating:
5.0

Out standing service from everyone I was in contact with at this location.

KENNETH H. 
Rating:
5.0

First class operation

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

kim j.  |  Overall Experience 
Rating:
3.0

Took forever (30 minutes) to get help.

Gregory H. 
Rating:
5.0

great staff

DAVE C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
4.0

I was second in line, at 8am but there were quite a few others there then on this Saturday morning. There seemed to be only one counter person available and I sensed their frustration to get going. I use U-haul a lot and other locations same size and even the smallest have more counter people there on a Saturday morning. Just trying to be helpful. Keep up the overall good work. Thanks.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

All equipment was well organized. Lot was well organized and clean. Nice location.

Tom M. 
Rating:
5.0

The two men in the office were swamped at 8am,but they were cool and calm,l think you have two great employees there at that location.The lady who checked in the truck was good also.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Although our storage reservation was not available, the lady in the front helped us locate where they had a storage available. When we returned the truck, the gentleman Ryan was so incredibly polite and he made the drop off process very easy!

GETSEMANI M. 
Rating:
5.0

Customer did not leave a comment.

Tod W. 
Rating:
5.0

Customer did not leave a comment.

Joy I. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE S.  |  First Impressions 
Rating:
5.0

Repeat customer.

Joe E. 
Rating:
4.0

Good service

CURTIS A. 
Rating:
5.0

The young lady who check me in was an Angel!🙏

Carlos V.  |  Overall Experience 
Rating:
5.0

Customer service was great..

thurston, curtis w.  |  First Impressions 
Rating:
5.0

Everything was excellent the help the property everything

SPENCER W. 
Rating:
5.0

I love this location off I-17 & Deer Valley. They are helpful, efficient and have great customer service. I was at a different location that could not get me my reservation after and hour of waiting and did not offer to help me find a replacement. This location off Deer Valley had a replacement of something smaller that I could use and they had me in and out in 10min. I highly recommend them.

Beverly S. 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy H.  |  Online Move In 
Rating:
0.0

Please call me ASAP to explain so other customers don't go through this bad experience. 602-820-8001

John B. 
Rating:
1.0

Staff was respectful. I was rented a non existent unit. I wasted several hours trying to locate a unit for nothing.

JESUS C. 
Rating:
5.0

Customer did not leave a comment.

Linnea S. 
Rating:
5.0

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

I received good service and would recommend it to anyone looking for a clean storage unit.

Malla s.  |  Overall Experience 
Rating:
4.0

We needed something @ the last minute and U-haul came thru for us. Thank you!

AMANDA H.  |  First Impressions 
Rating:
5.0

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  First Impressions 
Rating:
5.0

Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.

AMY S.  |  First Impressions 
Rating:
5.0

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ryan f.  |  First Impressions 
Rating:
5.0

Storage was always clean and staff was always polite and very happy to help me.

Debra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

russell s.  |  Overall Experience 
Rating:
4.0

24 hour access to the units would excellent

Luis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  Overall Experience 
Rating:
5.0

Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!

russell s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin M.  |  Overall Experience 
Rating:
5.0

Susie was amazing to us! Thank you

christian e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley p.  |  Overall Experience 
Rating:
4.0

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM S.  |  First Impressions 
Rating:
5.0

Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.

gregory r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Ann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE Z.  |  Overall Experience 
Rating:
1.0

When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointed

NOAH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette C.  |  First Impressions 
Rating:
5.0

Michelle was very professional and helpful

John P.  |  First Impressions 
Rating:
5.0

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann P.  |  Overall Experience 
Rating:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  First Impressions 
Rating:
5.0

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  First Impressions 
Rating:
5.0

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna a.  |  First Impressions 
Rating:
5.0

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany V.  |  Overall Experience 
Rating:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he’s not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That’s so important. Anyway, great job and thank you!

Robynne M.  |  First Impressions 
Rating:
3.0

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gregory r.  |  First Impressions 
Rating:
5.0

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE Z.  |  First Impressions 
Rating:
5.0

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy F.  |  Overall Experience 
Rating:
5.0

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
3.0

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIKOLA S.  |  First Impressions 
Rating:
5.0

Uhaul facility’s the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
5.0

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA B.  |  Overall Experience 
Rating:
5.0

The staff was helpful, courteous and friendly.

Kathleen H.  |  First Impressions 
Rating:
5.0

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen P.  |  Overall Experience 
Rating:
5.0

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis c.  |  Overall Experience 
Rating:
5.0

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yasmene m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary T.  |  First Impressions 
Rating:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

KEVIN W.  |  First Impressions 
Rating:
3.0

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it’s understandable. But , koo do’s to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather S.  |  First Impressions 
Rating:
5.0

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA B.  |  First Impressions 
Rating:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  First Impressions 
Rating:
5.0

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther m.  |  First Impressions 
Rating:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  First Impressions 
Rating:
5.0

The lady that helped me was awesome!

Linda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra a.  |  First Impressions 
Rating:
5.0

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley d.  |  First Impressions 
Rating:
5.0

Very helpful

Amy S.  |  First Impressions 
Rating:
5.0

Whole move went very smoothly.

Ruth W.  |  First Impressions 
Rating:
5.0

No feedback

maria j.  |  First Impressions 
Rating:
5.0

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad W.  |  First Impressions 
Rating:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top