Thank You RogerDavid R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley
Phoenix, AZ 85027
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KIM O.
I am a long time customer, and very satisfied with the service and customer care I always receive.Jose R.
Customer did not leave a comment.Nathan R. | Overall Experience
Customer did not leave a comment.Lori D.
Customer did not leave a comment.Michael G.
Friendly and efficient all around. Best UHaul center around for sure!Eric A.
Always a vehicle available for my needs of moving.FRANCES M.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Tierra B.
Everyone was pleasant and helpful.DELORIS H.
Can't remember the ladies name but she has taken care of me a few times before and every time she has, I'm in and out!! She's great!! Sorry don't want to guess a name and have it wrong, but you should be able to figure out who it was!!William S.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Laurie A.
Customer did not leave a comment.david O.
Customer did not leave a comment.Azariah L.
2nd time in 2 weeks. Very happy with this location and it's staffROGER G.
Customer did not leave a comment.Luis N. | Overall Experience
Customer did not leave a comment.Raymond R.
Customer did not leave a comment.david m. | Overall Experience
Customer did not leave a comment.keith W.
Customer did not leave a comment.Ronald W.
Great service!Ryan F.
Everything its clean, staff very helpful, prices for equipment & products was good.Luis M.
Customer did not leave a comment.GLENN O.
Customer did not leave a comment.Theresa G. | Online Move In
Ken Schneider was such a good help.romelda H.
Great experience.ROBERT D.
Very goodMosadaq A.
Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.Timothy W. | Online Move In
Customer did not leave a comment.Adam P.
Fast friendly service. Flexible!! Thank you U-Haul Deer ValleyCAMERON A.
Great customer service. I'll keep coming here for my moving needs.RUBEN R.
Customer did not leave a comment.John N.
Someone said this location at deer valley and I17, had bad reviews. I personally didn't have any issues, and would definitely go back to them. And would recommend that location to anyoneROGER G.
UHaul really needs to address the the wait times to pick up a piece of equipment. I have been in UHaul locations in several states and have had the same exact experience in every one. One employee working their tail off while a half dozen people wait. One employee working the showroom is not reasonable. Why have multiple checkout areas if there is always 1 person working? During the reservation process a pick up/drop off time is given and I should not have to wait 30-45 minutes to be waited on. Thank youTim L.
Customer did not leave a comment.Daniel J.
Very professional and courteous
Customer did not leave a comment.Mark K. | Online Move In
I told them I was going to be late with the equipment and I was continually harassed to get it back that evening when I had to pay an extra day because they rented it out to another customer I had to pay an extra day and I only had it for a few extra hours and I was pushed and pressured to get it back that night when I paid for 24 hours. I'm not happy with their system making you pay 24 hours when you only had it a few extra hours.BONNIE B.
Customer did not leave a comment.D'Andra C.
Customer did not leave a comment.Michael C. | First Impressions
Prorate charges on the day of return when renting more than 24 hours. The first day is prorated. After having rented a trailer for four days, there is no justification to charge me an additional full day, for only two additional hours. Just not cool.TIMOTHY F.
Everyone available was incredibly understanding and very specific with instructions for after close drop off. Thank y'all so much!Timothy H.
The app has issues. Could not scan the back of my license when asked by the associate.Mark K.
Customer did not leave a comment.Mark K. | Online Move In
Customer did not leave a comment.MARK H.
Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.Steven R. | Overall Experience
Absolutely ZERO stars!! Will never return to this location again, will NEVER recommend this location. This is not the 1st time I received a broken truck. And if it's not broken, it is disgustingly dirty! Truck DC2482T is clearly broken as the check engine light is on, and it runs horribly! I should not have never been assigned that truck! I was required to bring the BROKEN TRUCK back, in prevention of breaking down, and they gave me a truck that had 8 more miles then indicated on contract. I spent more of my valuable time going back in to let them know, Suzie informed me that she cannot fix the issue in system, that she would note the "dispatch notes" accordingly so I will not get charged for miles that I did not use. Suzie was very careless and did not create the quick, effortless note. Roger charged me for 8 additional miles that I did not use!! These people are aweful and very unprofessional. Please take photos of equipment and do not trust word of mouth from Suzie. This is not the 1st time I have been told something from SUZIE that did not happen. NEVER EVER AGAIN!!CHRISTINA B.
Very stressful experience from start to finish. 3 Boxes I arranged for day of pickup only had 1 available. Movers had to drive to another location for 2nd. Movers had to come back next for 3rd. Cost me big bucks with movers. Never will I use UHaul again or recommend them to anyone. When it came time for delivery date to location they never showed. After over an hour holding on phone found out delivery wasn't set up in the system. It all worked out thanks to Larry in Middletown NY location. Stressful and much time wasted. Communication and training need improvement.suella H.
Customer did not leave a comment.Nichole J.
Amazing staff ✅🤗christina p. | First Impressions
Clunky check-in process; app took 3 times to scan location bar code. 15 minute wait to verify my contact (why was this even necessary?). Van was not ready; replacement van only had 1/4 tank of gas and I was apparently charged for a gallon after bringing it back at the same level. Just a bad customer experience this time.DARVAS G.
I've dropped off here before! Always super quick (5 minutes or less), and super fast out of the shop to check you in!Kent J.
The unit worked but appeared to be very old and heavily damaged from years of use.RONALD N.
Customer did not leave a comment.Christine G. | Overall Experience
Customer did not leave a comment.Timothy W. | Overall Experience
Customer did not leave a comment.Brandon A. | First Impressions
Customer did not leave a comment.PATRICK P.
I like this location it is very convenient and the personnel are very helpful.Art T.
Customer did not leave a comment.Joseph K.
$30 late fees for paying a day late is really high!ANNETTE C. | Overall Experience
Customer did not leave a comment.JEREMY F.
Great customer service, went beyond their duty and even provided a mask so I could get a Uber ride home from site.William M.
Customer did not leave a comment.Patrick H.
Very nice staff and the pricing for the truck rental was very reasonable. Plus, the extra moving materials like boxes and tape are way cheaper than I have found anywhere else.KEVIN V.
The staff is the best! Very knowledgeable and helpfulchristian e. | Overall Experience
Nothing All goodGordon B.
Gentlemen who helped me was super friendly, in and out super quick he definitely deserves a raise. I'll be back to this location from now onGARY H.
Customer did not leave a comment.Alyssa S.
Customer did not leave a comment.TENISHA D. | Overall Experience
More checkin personnel first thing in the morning on the weekend would be goodJoseph L V.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Daniel J. | First Impressions
They went out of there to help us !!!STEVEN G.
Customer did not leave a comment.NICHOLAS S.
Customer did not leave a comment.LEigha H. | Overall Experience
None at this time.Dean H.
When moving out of my unit one of the storage boxes had standing water on it. No other property was affectedTheresa M. | Overall Experience
Renting was quick and easy. No other suggestions.Ronald K.
Customer did not leave a comment.Patricia W.
Very nice professional staffScott S.
the employees were awesome. Great customer service. YOUR EQUIPMENT IS SHIT. The air conditioning went out the first day and the mirrors were so loose everytime I stopped I had to adjust the mirror just so I could see behind me. It didnt drive over 45 mph because like I send your equipment is old and shit. I will never rent from your location ever again and I would never recommend your storeDENISE W.
Customer did not leave a comment.Wanda D.
Truck was a little worn with 107000 miles on it. It was clean and the staff was very professionalDOUGLAS L.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Charles R.
Great servicemario G.
Customer did not leave a comment.JAMES O.
Incredible staff! Excellent equipment! Blessed experience. This was the BEST customer service and uhaul equipment ever! Tiffany assisted us and she was amazing, helpful, genuine and kind. We are SO happy that we rented from this location and will definitely do it again. We appreciate this opportunity to compliment the people who made it possible. Thank you!J'ANNA I.
Horrible, never picked up the phone, equipment dumped in the lanes, never picked up the phone the next day . App wouldn't load location. Fix your shit uhaulJONATHAN S.
I came into the Deer Valley location at 830pm but still felt welcomed. There were directions and instructions placed in well lit spots. Regardless of no one around, I was still getting the service I needed.Michellsey B.
Location was okay the one I originally called did not have the equipment I called the store on Cave Creek and Paradise Lane and they were extremely rude and I would never rent anything from that manager and I will not even go into that store and I will tell everybody I know stay away from that store it was a terrible experience with them and I don't think any manager of a store should talk to any customer that wayWilliam G.
The staff was really helpfulJohn H. | Overall Experience
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.HAKIM N.
Staff did an excellent job taking care of us. This location was very well maintained. The staff was friendly and did an awesome job!KEVIN RAY T.
Customer did not leave a comment.STUART L.
Susie was so wonderful to work with. I look forward to returning.Daniel J.
The 15' truck we rented was it terrible shape. Upon first driving in it, it just seemed older which was fine. After continuing over the course of moving it was clear the truck needed maintenance. The breaks did not feel safe. The engine got so hot it burned a bagel I had sitting by feet. The battery died and took up one entire night of moving waiting for roadside. The truck didn't ever want to start. I had to pump the gas, give it time, try and try again for it to turn over. It completely ruined the move. We ended up having to rent another truck this past weekend to finish the job. I expect to be compensated for the reservation with the 15' truck. I am absolutely so disappointed and felt unsafe the entire time. But anytime we mentioned something we were met with â€œthere are no other trucksâ€ and our move was heavily dependent on it.Victoria R.
Customer did not leave a comment.Brad W.
I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!karen h. | Overall Experience
Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!Lauren C. | Overall Experience
Everyone at this location went above and beyond. Thank you for all your help!!Jill H.
This U-Haul location provided me with the best customer service I have ever received. I would like to give a shout out to Susie and Roger for their amazing help and kindness. I have already recommended this location to a couple friends and will continue to do so. From the bottom of my heart, thank you Susie and Roger for your help and kindness. It is truly appreciated. I hope you both get raises because you are amazing at your jobs and great employees for U-HaulMike J.
Customer did not leave a comment.KIMBERLY N.
Customer did not leave a comment.KENNETH MARK B.
The service techs were friendly and helpful when I picked up and dropped off the rental. It was an efficient process.Daniel C.
The over all experience was fantastic everyone one super helpful and would definitely recommend and use in the future if neededMichael O.
The staff was very friendly and helpfulROD B.
Customer did not leave a comment.Kassandra C.
Customer did not leave a comment.DAVE C.
It was amazing experience with great staffEdward R.
Stay competitive with your competition. Your prices seem to exceed your competitorsâ€¦ But helpful when needed!MARK M.
Customer did not leave a comment.FORREST T.
Everyone I encountered today was a joy to speak with and we're very attentive to the customer experience.Danielle L V.
2nd review I've ever given in my life. I'm 36 years old. This location they had amazing customer service. They are quick and courteous. It was refreshing to see that people actually careDANIEL F.
Customer did not leave a comment.DENNIS A.
Customer did not leave a comment.KAREN O.
I did return the haul and told them the window washers do not work.Troy T.
Tiffany Hudson , (a Sunstone service rep ) helped me. She was very friendly , excellent customer service, she went out of her way to assist me.Paul L.
Susie one of the employees there is always helpful and cheerful when I go in there. She always knows what she is talking about, the trucks and trailers she has on the lots as well as provide fantastic customer service.DAVID L.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.WILLIAM S. | Overall Experience
I rented a storage unit for 4 years there without any issues.natasha n. | Overall Experience
Customer did not leave a comment.Shane B. | First Impressions
NoneMICHAEL L. | First Impressions
Very easy and fast !Joshua G. | Online Move In
Customer did not leave a comment.STAFFON B. | Overall Experience
Vary helpful staffJohn H. | First Impressions
Thank you Roger!Faith P. | Overall Experience
Customer did not leave a comment.Jabari C. | Overall Experience
The girls at the front desk were so helpful and super nice! Very good customer service!April A. | First Impressions
Customer did not leave a comment.DAVID F. | Overall Experience
Customer did not leave a comment.Paula H. | First Impressions
Fantastic service for a fantastic move. Go Suns!Gerard S. | Overall Experience
My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!Kathy A. | First Impressions
Uhaul is more expensive but you get what you pay forJames H. | First Impressions
Uhaul reps were awesome.Christina S. | First Impressions
Customer did not leave a comment.kim j. | Overall Experience
Customer did not leave a comment.Robert R. | Overall Experience
Customer did not leave a comment.LYNETTE S. | First Impressions
The young lady who check me in was an Angel!🙏Carlos V. | Overall Experience
Customer service was great..thurston, curtis w. | First Impressions
I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.Kristy H. | Online Move In
This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!william r. | Overall Experience
Customer did not leave a comment.Heather M. | Overall Experience
I received good service and would recommend it to anyone looking for a clean storage unit.Malla s. | Overall Experience
We needed something @ the last minute and U-haul came thru for us. Thank you!AMANDA H. | First Impressions
Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.john l. | First Impressions
Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.AMY S. | First Impressions
I am very pleased with the staff and the facility. Very top notch. I am glad I came here.Charles N. | First Impressions
Customer did not leave a comment.Daniel M. | Online Move In
Customer did not leave a comment.ryan f. | First Impressions
Storage was always clean and staff was always polite and very happy to help me.Debra A. | Overall Experience
Customer did not leave a comment.Richard T. | First Impressions
Customer did not leave a comment.Gerard S. | First Impressions
Customer did not leave a comment.Heather M. | First Impressions
Customer did not leave a comment.russell s. | Overall Experience
24 hour access to the units would excellentLuis N. | First Impressions
Customer did not leave a comment.frank h. | Overall Experience
Customer did not leave a comment.ROBERT O. | First Impressions
Customer did not leave a comment.Kristen F. | Online Move In
Customer did not leave a comment.eric m. | Overall Experience
Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!russell s. | First Impressions
Customer did not leave a comment.Kristin M. | Overall Experience
Susie was amazing to us! Thank youchristian e. | First Impressions
Customer did not leave a comment.James A. | Overall Experience
Customer did not leave a comment.Christine G. | First Impressions
Customer did not leave a comment.rebecca l. | First Impressions
Customer did not leave a comment.ashley p. | Overall Experience
Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.Michelle K. | First Impressions
Customer did not leave a comment.TOM S. | First Impressions
Customer did not leave a comment.Annette C. | First Impressions
Michelle was very professional and helpfulJohn P. | First Impressions
Would give 5 but feel price could be a little lower per month,but over all pleasedChristian Y. | First Impressions
Customer did not leave a comment.Christina R. | First Impressions
Customer did not leave a comment.Robert R. | First Impressions
This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.WILLIAM L. | First Impressions
I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.anna a. | First Impressions
Chance was fantastic. He was helpful and patient with me as I figured things out. If he’s not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That’s so important. Anyway, great job and thank you!Robynne M. | First Impressions
Customer did not leave a comment.MICHEAL D. | First Impressions
The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.Debra Y. | First Impressions
First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.KEVIN W. | First Impressions
Felt like a rat in a maze Seems like numbers could have been put differently so easier to locateElizabeth M. | First Impressions
everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the serviceLynne D. | First Impressions
The lady that helped me was awesome!Linda N. | First Impressions
Customer did not leave a comment.sandra a. | First Impressions
Very helpfulAmy S. | First Impressions
Whole move went very smoothly.Ruth W. | First Impressions
No feedbackmaria j. | First Impressions
The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .Barbara B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!