Customer Reviews for U-Haul Moving & Storage at I-30 and Chicot Rd

Terrance Miller is a superior employee. He always went out his way to accommodate all stressful situations. Always helpful, polite, and respectful.

Very nice people who works there very friendly and helpful and I appreciate everything they did very well professionals just all in all great place

Again another great experience

Guys did not give me any kind of check during the move what if I was thrown in my own unit no one would have known for days the cameras are not on my unit I didn’t get the fist month for a dollar and I really feel that this site has a racket on small units jacking the price above the usual rate for a larger unit I want my money back

Terrance completed the contract for me on 11/11/20. He was Awesome!!! No problems on that end. I return the truck around 6:30 same the day. The lady that checked me out was rushing bc she was trying to leave and said she would send me an email receipt. On 11/12/20 I get a call from UHaul asking why haven't I returned the truck. I informed the guy that I returned the truck the same day and he said he would look into it. 11/13/20 I get an email saying I had the truck 2 days with 245 miles. Hell No!!! I need some one to contact me ASAP

Employee went above and beyond to help us get our truck returned after others gave us wrong information. Thank you so much Mr.T

I understand that you are a business, but I think that it would be nice if we make a contract for certain days & bring in the equipment ahead of time we should be able to get some kind of credit 😉

Fire ants in the area of the trailer.

The staff was super helpful and provided fast service. The location provides easy in and easy out access.

Equipment was maintained, but muddy

The lady that assisted me was absolutely fantastic. Very professional and friendly. Got me in and out in no time. Great job!!!

Fire the man that helped me he was rude and raceist

These guys were great, they had just what I needed, friendly service and quick I will definitely use them again.

I interacted with two employees during my pickup and return. They were both knowledgeable and prepared.

The only issue I have is there is no garbage access for patrons. I understand people should not be throwing out furniture however one of my pictures broke so I had a broken glass in a box, what was I supposed to do with it? I do not think it is reasonable to expect people to take their garbage and find somewhere else to throw it out. I have a storage unit because I do not have an apartment.

Personnel check you in faster than app Tried app, took too long, In person attendant said they could have checked out 5 trucks by the time the app process was done. Doing in person from now on

None

Mr. Chris was very professional, positive, and easy to do business with! His attitude was great and he explained everything well! I’ll recommend anyone to him for business.

Make the fuel gauge readings more clear,or have everything on full so there is no confusion.

Make the rentals free lol

everything great

The young woman who assisted me was very nice, and professional. Very infomative, and made me feel comfortable about renting the 15' Uhaul truck..

Chris was awesome to deal with and couldn't have been anymore knowledgeable or helpful.

Train your employees to be able to help with basic customer concerns. Also, don't hire employees that smoke meth openly in the office. I walked in the store and found your employee inhaling a strange smelling substance.

The person that checked me in was very nice. I went out of my way to avoid going to the Benton, AR Uhaul location. I refuse to do business with them again.

None

Really have no complaints, so not sure what to suggest for improvement...great customer service, great truck for what I needed it for and for a decent price.

I have been charged 2 no-show fees even though I rented a truck and returned the truck on time. I called Customer Service and got nowhere. If U-haul would like my business in the future I would expect these charges to be removed.

I originally reserved a 10" truck for the 65th and Geyer Springs location. I edited my reservation and ended up having to pick up at I-30. My experience at 65th and Geyer Springs with whoever the lady that was working on 05/24 was not pleasant. She was rude and rolling her neck at me while she proceeded to tell me at first "you don't have a reservation here"...then "I don't have the truck you're looking for"...then "YOU EDITED YOUR RESERVATION MANY TIMES AND YOU HAVE TO PICK UP AT I-30. As a customer, I was NOT aware that if I edit my reservation and the equipment that I requested is not available at the location I choose, the system automatically moves my reservation to the nearest location where the equipment is available. So, it would have been nice if the lady at 65th would have explained that to me BEFORE SHE BEGAN ROLLING HER NECK AND BEING SARCASTIC. On a more positive note, the guy at I-30 was very helpful and pleasant. He did a great job getting me in and out without any issues. His facility was clean and welcoming.

Nothing at this time

Chelsey and Jue were wonderful! Professional and timely. They were quick but not rushed with delivery and removal of the boxes. Well done!

Very friendly and helpful .. gave me all information and instructions.. I will return

Absolutely nothing, Alex was very helpful and recommended great products to help with my particular situation.

Chris was excellent at helping us find the right unit for our needs.

I was given the wrong truck and then charge for extra mileage and the representative had me coming back at 12 as if I had taken the truck for a day so I was very disappointed when I was told I need to bring the truck back now or be charged 51 extra dollars when I had just gotten it the same day and paid for an all day service

Service was good personal was very helpful, thank you

I did an online reservation and when arrived the agent (a male) said he didn't see it. So I asked if there was another location thinking I had come to the wrong one. But that was the exact one I reserved with.he cut me off while I was trying to pull up the reservation#, and ask what I needed. I was not satisfied with the customer service. But when dropping it off I was very pleased with the female agent. She was very nice!

Best UHaul drop off experience I ever had.

Be more up front about the COST. Was not aware of the total cost up front.

Box part of the truck leaked water like crazy. It started raining the day I got the box truck and all the stuff in moms attic and on the side walls got soaking wet

The time spent, Awesome customer experience, and pricing was so worth it.

I was told that debit cards could not be used to pay the deposit for rental trucks. This is really inconvenient. My debit card DID run as credit, but it was all I had brought with me so knowing this BEFORE I got to the store would have been good.

Not much need for improvement, you were open, have very helpful staff and the confirmed reservation actually means that, unlike Enterprise and Hertz the vehicle is really at the location, at the agreed time, ready to drive and not some mythical fantasy, rental game of chance. Thank you for your consideration - keep up the great service

I tried to return the trailer online but the website couldn't find my rental so I was charged 20 dollars extra

N/A

A plus all around.

My drop off location was what I expected to have at my pickup location. Easy and Smooth . The woman was very nice and very professional. Took her time to make sure things were right and actually came with us to unhook and help.

Worst experience ever dealing with uhaul will never use there services again. Charged me several months after telling them to cancel my storage that had no lock on it these very poor customer service!

I'm unsure of the names but the gentleman that checked us I'm and helped us periodically was fantastic. He has great customer service skills and was very accommodating when helping find the right size

I stored my belongings there for 2 years in 20124-2016. The lady working then was really nice and helpful. The new guy, Chris, is not very nice or helpful. He even told me he was getting calls complaining of noise when I was moving my stuff out of storage. Really? Of course there is going to be noise. I had a metal shelf and washer and dryer in an upstairs unit. He even came and looked for damage to charge me with.

They all were very helpful and I would always use U-Haul for any future services. Thank you.

clean the windshields prior to renting

During the inspection, we noticed roaches/bugs in the back of the truck. Had to drive to another location to pick up a clean truck, very inconvenient. Clean the trucks before renting them out.

The employees here really went above and beyond to ensure I had the equipment I needed for the move and then made brilliant suggestions on how to make it easier. They have fantastic customer service, friendly, professional, personable, and made me feel like their help was personalized to me and my experience instead of being another number. They really made the company and this location stand out and I'll be a returning customer and recommending them to everyone. I could not be more pleased. I went in for boxes and after explaining my move they had me set up with a truck, storage unit and a lock, contact with movers, and wrapping paper. I was out of my place in less than 24 hours and relieved. A huge thank you to Chris and his wife. I could not have done this move without them.

Send me my money and when you say flat rate let people know cause I feel lied too

Overall my experience was ok , but I was not happy that I was charged for the entire month even though I vacated the unit on the 10th of May. And someone rented the unit right after me

Wonderful

Great place.

Our experience with U-Haul at I-30 and Chicot Rd. in Little Rock has been excellent. We could not have asked for better service than the help we got from Chris the manager and HK the weekend person.

Overall good experience with my temporary storage needs

Great Job!

I had a wonderful experience with u-haul.... Great customer service

The guy is very professional.

They were so helpful.

Dry helpful and friendly

I had no problems everything was perfect the young lady that worked on 10/07/2018 sorry I can’t remember her name but she was very helpful and friendly I have already told a couple of friends ❤️

I could not have had a better service from everyone I had to deal with.

Eventhough the younglady waz sick she waz very good. Customer service excellent. Raise needed..

The staff was nice and understanding. Thanks AJ

Lost the key and was charged 50 to cut the lock off . They guy would not allow us to cut the lock ourselves, we had a small cordless grinder ourselves. And he stopped and said we where not allowed

Thanks for cleanliness

The manager could stand to be a little bit nicer

I had U-Boxes delivered. They were delivered when asked, and even a little early in the day which was GREAT. The drivers were very helpful and courteous. The box pickup was an equally pleasant Thanks!

Customer service is grand

Na

Steven Garrett was very friendly and helpful.

Great service and customer service. Thank you, Stan