Customer Reviews for U-Haul Moving & Storage at I-30 and Chicot Rd

Rating:

5.0

Very nice employees

Rating:

4.0

I had no problem getting into the unit I needed

Rating:

5.0

We love the Chicot Rd Uhaul. They are always so friendly and helpful.

Rating:

5.0

i really like and recommend who want to rent just come to see or talk with Ms. Lequetta Green . She is very very friendly and profressonal, price reasonable

Rating:

5.0

The lady at the desk was so helpful and kind!

Rating:

4.0

The lady in charge was awesome. The fact that my truck she had there the day before for me was gone when I came to pick mine up was disappointing. And there was no transport there as well which she confirmed the day before that all would be there. This location was a surprise to me as well since my reservation for several weeks was to get equipment at the Hwy 10 Cantrell Rd location until this lady called the day before pick up and said scheduling must have messed up because I am supposed to go to Chico Rd to get all, thirty mins out of my way. I had to wait 15 more minutes for another truck to be brought to me and then was sent to another location to pick up a transport. Another 15mins added to my departure time, plus mileage since everything was far away from where I used the equipment.

Rating:

1.0

This location is not easily navigable by gps. I put it in the uber app and it took me to the middle of nowhere. It also was not easily navigable by apple iphone maps. Also there is no phone number associated with the facility when I received text alerts about the moving appointment. All these things made it very difficult to find the location in a timely manner that would flow well with my moving plans for the day.

Rating:

1.0

Check trucks completely the exhaust system came off in transit and I had to stop and fix it. And they told me a return date wrong which made me deliver the truck back a day late.

Rating:

5.0

Laquetta is great

Rating:

5.0

Spacious lanes for vehicles to load/unload, easy access on/off interstate.

Rating:

5.0

Laquetta was absolutely amazing! She welcomed us with a great smile. She was very patient and personable. She took great care of us from beginning to end and extremely accommodating. She kindly walked us to our unit and suggested we could drive if we liked. I’m so happy we chose to come to this particular location in Little Rock, AR. I-Haul Laquetta is definitely the kind of associate you want representative your company. Thank you for such excellent service.

Rating:

5.0

This truck needs maintenance, The wiper blades were bad, The front in needs work steering is very loose and unpredictable. when turning to the left you can hear a rumble or roar in the rear end. The inside of the truck was dirty.

Rating:

4.0

The lady working there was so nice! She was a breath of fresh air!

Rating:

5.0

Lequetta at the at I-30 and Chicot Rd U Haul was open on the 4th of July! She was very helpful, let us know that we could leave the trailer any time. Her lot was very neatly parked and full of rental trailers. She was quick to process our check in. She asked if I had any questions or issues before getting me back on the road. I managed to leave my phone in her office. She was able to catch us before we left the lot. Will definitely recommend Lequetta and her U Haul store to others.

Rating:

5.0

I believe her name was Macie. Her customer service skills were amazing. She went above and beyond to help people. The customer in front of us was traveling. She looked up and wrote down directions for him and even suggested hotel locations to make sure he was safe. I was late to pick up and she didn't treat me any different. If I ever need a uhaul rental I would come back to this location to see her.

Rating:

2.0

Ordered dolley, which was not available. Locked keys in truck in parking lot, uhaul would not help get truck unlocked. Mileage rates too high

Rating:

5.0

Always available

Rating:

5.0

The manager is great, and it a great place.

Rating:

5.0

Equipment is in very good shape and reasonably priced. Will be using this location for all my rental needs. Thanks so much!

Rating:

5.0

The employee that assisted me with the move in went above and beyond to make sure everything was customer service and statisfacation.

Rating:

5.0

The equipment was clean. But I requested a new truck and I got an old truck and the truck did not have AC and it was 90 plus degrees out that day.

Rating:

2.0

The attendant did not give me a an email copy of my receipt. She ran my bank card again after I returned the truck to supposedly issue a refund to my card but I have not received the credit yet. Construction made it very hard to come in and out of the premises. That's why I rated it below average.

Rating:

5.0

This I-30 & Chicot Rd location is the best within that area of Little Rock. Both the former and the present General Managers, Lillie Adams and Lequetta Green respectively were awesome. They provided exceptional customer services. They went above and beyond to satisfy my needs. I'm very appreciative.

Rating:

3.0

The equipment was great and the lady working was a trooper. She did an excellent job juggling the people and orders that were all present at once in the location. I am disappointed in the management/owner of the location for having this woman working all by herself on Memorial Day weekend. It's a busy weekend for moving and projects PLUS there was obviously an issue with the computer system that was causing the employee to have to call into a corporate line for assistance on each order. I saw a customer lose his cool and start yelling at her as we were pulling away and feel it was very unfair to put that employee in that position. It took almost an hour for us to get the trailer that we had reserved in advance, but it was not that woman's fault. She was in a no-win situation. You can see when a season or day is going to be busy (whether based on historical sales trend data or real time in your reservation system). Please take better care of your employees and staff appropriately when you know those times are happening.

Rating:

4.0

Your associate was friendly and helpful. The person before me didn't return the truck in time but she quickly resolved the problem and located a truck nearby that I could use for my move. Very grateful for her help.

Rating:

2.0

Train the employees

Rating:

5.0

Laquetta was very friendly and personable.

Rating:

5.0

Friendly clean professional

Rating:

4.0

Very close quarters with very little parking space for customers.

Rating:

1.0

My card was charged twice. When I called And asked why they told me it was because they put a hold on the card. I waited and the hold was never taken off. I called back asking what was the reason for this and I was told it could be due to the vehicle being damaged, it not being brought back clean, or the gas tank not being filled back up. The car was clean and it wasn't damaged. We filled the tank back up but it was slightly under but I did not think this would be an issue since it wasn't that much gas. I was Told that because of this I would not be getting my money back. This is absolutely ridiculous. An extra $45 was charged on my card for the meter being slightly off by just a few miles. I will never come here again or recommend this place to anyone. This is not how you run a business. That is stealing.

Rating:

5.0

Service was fast and courteous.

Rating:

3.0

I felt sorry for the girl that was trying to train an employee. He was really struggling and she was very frustrated. She made a mistake on the drop-off location.

Rating:

4.0

Young lady was great - parking lot was a little tight to navigate thru, but transaction and drop off when super smooth!!!

Rating:

3.0

UHaul-provided return address incomplete - did not indicate frontage road - and so we went 20+ miles one way the wrong way after entering the address into Google. Redirected by phone call to location, but still hard to access and very congested on site. UGH!

Rating:

5.0

Laquetta's customer service was exveptional and she operated with such a delightful spirit!

Rating:

5.0

Had no problem at all return the trailer after I stored the belongings in the storage unit very easy transaction

Rating:

3.0

I was annoyed that I reserved a 10' truck and instead was provided a 15' truck. The website indicated that a 10' truck would be available on the day I needed it at this location. I was given the rate for the 10' truck, but it's a bigger truck and takes more gas. It also made things more awkward to load and required more straps to secure the load, which cost me more money. This is the second time I have reserved a 10' truck but was given a 15' truck (the first time was not from this dealer).

Rating:

5.0

Easy access easy drop off and check in process

Rating:

5.0

the truck was basically clean but it felt like it needs a alignment I had trouble keeping it on the road it kept pulling to the right

Rating:

4.0

Friendly staff. If you have a trailer some spots can be a little tight to back in to.

Rating:

5.0

The manager was on site to answer all of my questions. She was also patient. It's worth using this U-Haul location.

Rating:

3.0

Lily was nice. But the guy he was kind of all over the place and a little rude.

Rating:

5.0

awesome uhaul rep

Rating:

5.0

The assistant was great.

Rating:

5.0

I will be renting from this location again. I have a storage there as well. I appreciate the manager Lillie she was very nice and helpful.

Rating:

5.0

All employees where great was a very good experience

Rating:

4.0

Keep doing what you're doing putting the customers first

Rating:

5.0

The staff was awesome.They were very respectful and really really nice. I would definitely use your services again, if needed. Thank you so much.

Rating:

1.0

The manager was rude and hang the phone up on me. I checked the truck back in on my phone and she charged me because she said she had to check it in the next morning. Now why would someone not check the truck back in to avoid additional charges. I will be disputing this with my bank. VERY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS! I WILL NEVER GO BACK TO THIS LOCATION AGAIN!!!!!

Rating:

2.0

I don't have any complaints with the U-Haul moving & storage located ai I -30 Chicot RD. The service was great. It had taken me so long to load my truck, that I wouldn't have bad time to go unload it and return before my deadline, Matthew, who was the young man waiting on me at the time, was so helpful in that situation that I was able to keep the truck for 24hrs. Thank you ❤️ so much, Matthew for being a thoughtful and caring employee.

Rating:

4.0

I called them to assist me because I had an accident with my personal vehicle and was unable to return the trailer due to not having access to a vehicle to tow it. They were very helpful and were able to send someone over to pick it up from me.

Rating:

5.0

Staff was very nice and helpful

Rating:

5.0

I enjoy the friendliness and helpfulness of the staff. Also very quick checked in and out

Rating:

4.0

My overall experience with Uhaul was great. The facilities were always clean & I felt as though my items were always secure. The only negative I experienced was not being able to make partial payments after being charged super high late fees in the first few months of my storage use. It felt as though I was being taken advantage of with the $30 late fees during a global pandemic in which everyone was suffering financially.

Rating:

5.0

Everything was great! Smooth, seamless process!

Rating:

3.0

I say average because my storage was either broke into by staff or someone eles and no explanation was given no police was called no security footage and u haul suppose to have alarm system.

Rating:

5.0

Thanks for all the help that was offered and given to me

Rating:

5.0

Ms Lillie and the other young lady very professional, kind, and helpful. From now on when I need a U-Haul I will be going there and recommending everyone to them.

Rating:

3.0

The manager walked out on her employee to go to the dollar tree. She kept cutting off her employee, Matt, when he was asking some questions. I found this to be off putting. Matt ended up helping us but acted a little erratic when things got a little bit busy. I was very uncomfortable during the transaction. But he was doing a great job despite being alone when he should have had help. The truck worked great!

Rating:

5.0

Lilly and the young woman whose name starts with "Leg" were very nice. Friendly, efficient, considerate, and knowledgeable.

Rating:

5.0

Although I used the online service to pick up and drop off the truck, I did have some difficulties. The store was closed, but the store representative was still onsite. He assisted me with the pick up and drop off process on my phone. He provided EXCELLENT customer service, even though he had already clocked out for the evening.

Rating:

5.0

Excellent customer service..

Rating:

4.0

Very helpful and great with directions

Rating:

4.0

Wouldn't recommend I haul anymore. Everything was an issue from getting my truck to the size I got.

Rating:

5.0

Cab of truck smelled like cigarette smoke but otherwise clean. The woman that helped check me in in Little Rock was very helpful, I appreciated her very much!

Rating:

5.0

Lillie was excellent!!

Rating:

5.0

Awesome place very helpful Thanks

Rating:

5.0

Love love Ms. Adams ..Thank you for a great experience ..

Rating:

5.0

The accepting Person was Wonderful. Thanks

Rating:

5.0

Nothing! Great job

Rating:

5.0

Terrance and Lillie was very awesome to do business with they both went above and beyond. Thanks again

Rating:

5.0

I love the team there EVERYTIME I rent a storage.!!! Great customer service and friendly.!!

Rating:

1.0

The young man who help me yesterday was helpful but I wasn't accommodated for the system being down but my due date is still 1 I just move in yesterday this suck

Rating:

5.0

My experience was excellent from pickup of trailers from places in Texas and throughout my storage. Facilities and equiptment were well maintained. I had zero problems. My truck wouldnt start at the Chicot location. The guys there gladly gave me a jump.

Rating:

5.0

Thank You

Rating:

4.0

Friendly worker who was helpful

Rating:

5.0

All good had no good communication with the manager but they have a new manager now. Storage clean and when I moved my stuff no rodents it all, no insects nice to saw that , on the other hand I’m not satisfied with the new attendant he s on training or some, I rented a truck to move out and he didn’t give receipt I still don’t know how much I paid for the full truck rental and the details.

Rating:

5.0

I greatly appreciate both of the guys help from today thanks again

Rating:

5.0

THE GENTLEMEN WORKING AT THE DESK WERE EXCEPTIONALLY HELPFUL, KIND, AND GRACIOUS! THESE MEN, OF SUCH GOOD CHARACTER, ARE WHAT MAKES YOUR BUSINESS SUCCESSFUL AND RUN SMOOTHLY THEY ARE AN ASSET TO YOUR BUSINESS. DO WHAT YOU CAN TO KEEP THEM. I'VE NOTICED, IN MY 6 YEARS OF DOING BUSINESS AT THAT LOCATION, THAT YOU'VE HAD A HIGH TURNOVER RATE. THESE 2 GENTLEMEN ARE EXCELLENT WORKERS. REWARD AND PAY THEM A JUST WAGE. THIS IS WHAT KEEPS YOUR BUSINESS SUCCESSFUL AND COMPLAINTS VERY LOW! THANK YOU.

Rating:

5.0

Terrance Miller is a superior employee. He always went out his way to accommodate all stressful situations. Always helpful, polite, and respectful.

Rating:

2.0

Guys did not give me any kind of check during the move what if I was thrown in my own unit no one would have known for days the cameras are not on my unit I didn’t get the fist month for a dollar and I really feel that this site has a racket on small units jacking the price above the usual rate for a larger unit I want my money back

Rating:

4.0

The only issue I have is there is no garbage access for patrons. I understand people should not be throwing out furniture however one of my pictures broke so I had a broken glass in a box, what was I supposed to do with it? I do not think it is reasonable to expect people to take their garbage and find somewhere else to throw it out. I have a storage unit because I do not have an apartment.

Rating:

5.0

None

Rating:

5.0

Mr. Chris was very professional, positive, and easy to do business with! His attitude was great and he explained everything well! I’ll recommend anyone to him for business.

Rating:

5.0

None

Rating:

5.0

The time spent, Awesome customer experience, and pricing was so worth it.

Rating:

5.0

N/A

Rating:

1.0

Worst experience ever dealing with uhaul will never use there services again. Charged me several months after telling them to cancel my storage that had no lock on it these very poor customer service!

Rating:

5.0

I'm unsure of the names but the gentleman that checked us I'm and helped us periodically was fantastic. He has great customer service skills and was very accommodating when helping find the right size

Rating:

5.0

They all were very helpful and I would always use U-Haul for any future services. Thank you.

Rating:

3.0

Overall my experience was ok , but I was not happy that I was charged for the entire month even though I vacated the unit on the 10th of May. And someone rented the unit right after me

Rating:

5.0

Wonderful

Rating:

5.0

Great place.

Rating:

5.0

Our experience with U-Haul at I-30 and Chicot Rd. in Little Rock has been excellent. We could not have asked for better service than the help we got from Chris the manager and HK the weekend person.

Rating:

5.0

Overall good experience with my temporary storage needs

Rating:

5.0

Great Job!

Rating:

5.0

I had a wonderful experience with u-haul.... Great customer service

Rating:

5.0

The guy is very professional.

Rating:

5.0

They were so helpful.

Rating:

5.0

Dry helpful and friendly

Rating:

5.0

I had no problems everything was perfect the young lady that worked on 10/07/2018 sorry I can’t remember her name but she was very helpful and friendly I have already told a couple of friends ❤️

Rating:

5.0

I could not have had a better service from everyone I had to deal with.

Rating:

5.0

Eventhough the younglady waz sick she waz very good. Customer service excellent. Raise needed..

Rating:

5.0

The staff was nice and understanding. Thanks AJ

Rating:

1.0

Lost the key and was charged 50 to cut the lock off . They guy would not allow us to cut the lock ourselves, we had a small cordless grinder ourselves. And he stopped and said we where not allowed

Rating:

5.0

Thanks for cleanliness

Rating:

3.0

The manager could stand to be a little bit nicer

Rating:

5.0

I had U-Boxes delivered. They were delivered when asked, and even a little early in the day which was GREAT. The drivers were very helpful and courteous. The box pickup was an equally pleasant Thanks!

Rating:

5.0

Customer service is grand

Rating:

5.0

Na

Rating:

4.0

Steven Garrett was very friendly and helpful.