I had good communication with my move in storage and it was very helpful for them to allow us to have usage of there flat push cart. Thank You Thank You so much
Tracie Y | Online Move InCustomer Reviews for U-Haul Moving & Storage at I-30 and Chicot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful,very curtious,very Professional
Maybelline M | First ImpressionsI had to be re-directed to this location due to my usual location not having my reservation ready. They had the preferred style of equipment available, and ready.. I was already checked in online so I was in and out in less than 5 minutes... Will consider this location for future rentals..
TIMOTHY MThey went above and beyond! The facility was VERY clean. Customer service was AMAZING! They made our experience so super easy. We HIGHLY recommend them. THANK YOU so much!
RUSSELL PVery friendly, helpful staff. They hooked up the trailer and made sure all the lights were working properly.
ROGER PThe U haul app needs some work
ARTHUR NLocation needs more room , lady working was awesome and very friendly
DEAN KI really enjoyed the service and kindness I received from the management and team. Very helpful and knowledgeable people.
Terri S | Overall ExperienceThe ladies working at this location were the most kind & helpful u haul employees I have ever met! 10 stars!!!
ARIELLE WThis location was clean and the workers gave us a discount because of our overall experience (read more below) which was much appreciated. The location we went to originally (Baseline in Little Rock) was having some major issues. Their point of sales system was very slow and even shut down at one point to where they were unable to check someone out. Between 3 registers, only one was working properly. It seemed like the workers were doing the best they could but there were only two of them there. We ended up waiting 1 hour (though there were only 5 people in front of us in line), the worker was on the phone with a representative from Uhaul because the system was down, so she gave us the phone so we could go over the details of my reservation. When the representative looked up my information, she said the vehicle I reserved was not operational because of a tire issue and they could upgrade me for free but we had to drive to the I-30/Chicot location. Overall, we spent almost 2 hours trying to secure the uhaul because the system was still pretty slow at this location, too. I felt bad for the employees because I have worked in retail and I would be so frustrated if I was working for Uhaul.
Catherine BVery professional
DEBORAH P | First ImpressionsThe team has always been helpful and make sure that we receive the help that we need. They provide excellent and professional services.
DYLAN D | First ImpressionsDespite the system being down, she did her best to help. I appreciate that!
Christine B | First ImpressionsOur experience was great. We arrived at 7 as planned and were met by a very nice young woman who explained everything. We brought the truck back this evening and were met by another nice young woman who completed our reservation.
JIM OWould like for 24 hour access to be implemented.
Michael C | Overall ExperienceMy unit was broken into and I was barely compensated for it
COURTNEY H | Overall ExperienceMuch better experience at this location than at the Kanis location.
TERRY TGreat customer service! Very nice young lady🙂
YOLANDA LThe two young ladies were very nice and friendly plus helpful.
CONSTANCE H | First ImpressionsEverything about the storage facility was excellent, particularly the office managers with whom I dealt. They were professional, friendly, and helpful.
Barry H | Overall ExperienceGreat customer service and the facility is located in a great location.
JAMES JNothing customer service was excellent !
ANNA BExcellent customer service.
DEJARROD JI was looking for a facility that had the special cargo van, not the normal boxing type. I was giving details about this location from the Benton Arkansaa facility on South Street
DOUGLAS SI really appreciate LaQuita she always goes above and beyond. Her customer service is 5+ stars
CHARLOTTE M | Overall ExperienceEverything was great and Dustin was the best
KIMBERLY RHad great customer service. Very helpful and very understanding of my needs. 10 out of 10.
BERRY S | First ImpressionsThis location was great the first location did not have our truck there But the customer service lady got us hooked up with just an hour delay
Jessica HThe team was so great nice and professional !
SHERRY DThey was very nice and polite I would recommend someone else
Laure B | Overall ExperienceI was very pleased with the service we received I was in and out very quickly but the thing I was disappointed with all the hidden fees I did take out insurance for $28.00 so $19.95 plus insurance is $47.95 then you have 0.99 since a mile plus $30.00 for gas even though I put gas in it to put back to where it was on the gage which you have to or they will charge you basically it was $78.84 I feel U-HAUL that is misleading but back to service the lady that waited on me was super nice and knew her job well
EVA RGreat customer service. The attendant was friendly and professional. She completed the transaction quickly, explaining everything, then hooked up the trailer to my vehicle. Later, returning the trailer and completing the rental transaction was a breeze. All the equipment seemed to be clean and in good condition. The lot was easy to access with plenty of room to maneuver.
ROGER PThe young lady who was working was wonderful and helpful
RICHELLE CStaff was excellent and very helpful
TOREY TTruck smelled pretty heavily of cigarette smoke. I cleaned the interior wiping it down and spraying with air freshener and it helped. Windshield was pretty dirty on the inside and out, otherwise the truck was fine. Cleaning a little more would be good though.
STEVEN GGreat staff!!!
MARCUS MTerrible service. Guaranteed truck not there
Allen DThis location was great, however the first place I picked to pick up for some reason couldn’t accommodate the pick up and it got switched. The second place, the one it was switched to, opened later than i picked and also didn’t do the pick up through app so I couldn’t get the truck. So in the future maybe you should make sure that if a person chooses to pick up with the app that it’s actually available at the location.
MICHAEL SExcellent customer service.
KELLI SIf I could give 100 stars I would. The lady that worked with me I believe her name was Laquetta, she was such a joy to work with she put a smile on my face as I was having a not so good day that early in the morning. She is very kind and sweet and I would highly recommend this place!!!! 😊
Keisha YSlightly smaller and older location, but very friendly staff who helped disconnect and park the trailer.
ADAM BIt was the best decision I've made. The employees to the storage both were amazing. The area was safe and we appreciated the help they gave us.
Bhavesh p | Overall ExperienceVery friendly and professional staff. Equipment was clean and ready. People on the phone were great.
JONATHAN MMuy eficiente y rápido
Maria BOne unit over 10plus years not any problem at facilitie. Great excess friendly and helpful staff.
Kevin W | Overall ExperienceNo improvements necessary at this time. The staff (Bobbie) was knowledgeable and so friendly I plan to go out of my way and return to that site next time I need U-Haul services.
MATTHEW OAll good.
JERRY SDo something that Have done for me
GEORGE BKeep up the good work. We appreciate you.
CYNTHIA WLittle Rock AR location is great Pine Bluff AR location is not great, not very friendly and felt like we were mislead into believing they didn't have a truck.
JADE EManager was super friendly and helpful.
ANGELA BWhen I initially reserved my U-Haul, the representative reserved for the wrong day and I ended up standing on the U-Haul parking lot in the middle of the night unable to get my truck. I have her call the representative who then sent me 18 minutes across town to a different U-Haul from my truck. I was very upset. However, U-Haul somewhat redeemed themselves with the 30 days of free storage. It just so happens the apartment I was packing for was not ready in the time it was supposed to be, and my belongings were just sitting on the truck. The 30 days of free storage was right on time. I appreciate U-Haul. I would have given an "excellent" review if I hadn't been stranded and redirected but overall it was an okay experience. Thank you.
Daphne MThe app is terrible and the truck was very clean just small performance issues. Truck wasn't shifting properly. Customer Service was great especially the lady who took the keys back
Dylan GI like my storage unit, the rent was reasonable my only problem was a lot of my boxes were damage do to rats or what ever got in there. However I did rent another unit at a climate controlled facility on Baseline Rd. Little Rock, Ar. Thanks H-Haul
ronald b | Overall ExperienceU-Haul booked me for a truck and then did not have any available. I had to go to three locations before I could rent one although I had made a reservation. The call center was curt and disrepectful and not understanding of the situation that U-Haul had caused. Bobbie was very nice and helpful. I am not likely to rent from you again.
AMANDA HCustomer service was excellent ! Truck was clean, air conditioner was artic and the truck drove great. I will definitely use them again!
BOBBY FThe customer service was excellent and professionally on point out of all the Uhaul locations I have used in the past this is the best 👌
Lonnie LMy Son returned the truck and said all went smootly.
irene gLe Quetta is awesome, helpful and super friendly! I couldn’t have asked for an easier experience. Please promote Lequetta.
Brandon BThe two ladies we dealt with at this location were the best, nicest, & most professional we have ever dealt with from U-Haul.
James HKeep up the amazing work.......
Frank G | First ImpressionsGreat customer service - very helpful
Nader MThe manager went above and beyond to provide the best customer service! I am moving myself and she was so helpful and understanding! She was much kinder than I expect these days and I am so grateful I chose here for my business. She makes me feel comfortable and safe leaving my possessions there!
Kristy S | First ImpressionsNothing at all. Great personnel at this location. They are fast, friendly and super efficient. Thank you for making our move go smoothly.
Chuck Bit was very easy and seamless
GREGORY R | First ImpressionsVery friendly
Gonzalo AI have had this unit for a little over 4 years and I really appreciate the staff that would remind me that my payment is due so I will not accumulate the late fee. I will tell my coworker to go with uhaul for any needed services that y'all offer in a time of need. Thank you and may God continue to bless you all 🫶🏻
juanita T | Overall ExperienceStaff was friendly and extremely nice. Had a wonderful experience like always!
ANDREW JRadio didn’t work, but otherwise it was a GREAT experience! Probably my new favorite location in Little Rock!
Janet KLequetta was friendly and knowledgeable. She suggested a larger size than I originally chose when I told her what I was storing and she was RIGHT! Thanks Lequetta!
Winter S | Overall ExperienceI think her name is Bobby she was awesome
Gina TNothing. You have great employees!
Brian TExcellent experience, start to finish
Mary LVery friendly and helpful
Janet BAll salespeople were exceptional
CAROLYN C | Overall ExperienceThe van needs a washing and a wiping of the interior. It appeared dusty and dingy
Samantha SAbsolute best experience with customer service. Fantastic people working here that go above and beyond their job to provide assistance when needed. Very grateful for their help with my moving experience. Can’t ask for much more!
Robert EThey are trying to rip us off . Told we were paying around $200 and they are trying to charge us $500. 100% do not recommend!
Tyler PIf I ever need storage again I will come back
Roylunda C | Overall ExperienceLequetta and the other lady that works at the location was so very helpful and so professional.. Thanks a lot ladies for all you have done for me and my son.
LAVAITA F | Overall ExperienceI use the storage room for only a week and I couldn't get no credit. I fell that was wrong. I told the lady I will only need it for a week and I was out of $100.00
VICKIE F | Overall ExperienceLequetta Green was very professional and provides outstanding customer care. Make this location your choice to store your belongings. Safe location with staff available for assistance throughout the day. For an added bonus, each storage unit has its own individual alarm system.
QUENTIN M | First ImpressionsThe only thing I would change would be the amount of space offered for the price. It's too expensive. I'd like to see more space for less money but, the month free is a great perk. Although most storage facilities do offer that at move in. Thanks uhaul.
Robyn P | Overall ExperienceI enjoyed the experience with Uhaul, moving and storage at I-30 the supervisor Ms. Laquita was the best.. if I’m saying her name, correct.
Adrian A | Overall ExperienceThe office manager Quetta is the best
Valante H | Overall ExperienceVery nice and friendly staff and we felt heat and supported every step of the way !! Thanks for being awesome
Kindra M | Overall ExperienceThe id that help us was very knowledgeable about everything from out rental to our drop off and on all the rules and regulations of the property …. Thank you for going above and beyond for our comfort!! You was awesome and U-Haul need more employees like you thank you!!!
Kindra M | First ImpressionsAs usual; especially at this location I was very satisfied
CAROLYN C | First ImpressionsLaquita was very nice. Her character was great and I could tell she was in charge.
JEFF L | First ImpressionsFriendly staff eager to help and make everything convenient, went over and above to make sure you were satisfied.
JEWELINA R | Overall ExperienceI can't remember her name but the lady that was there when I moved out was very helpful and attentive. She was also there another time when I initially started moving out. She was the epitome of what an employee should be.
MARCIA S | Overall ExperienceVery nice and Friendly and very helpful!! Just a great place to store your things.
Flossie L | Overall ExperienceI been with Uhaul since 1997 and that almost 100k or more and towards the end y'all were hard to reach and then when I did reach y'all I occurred ba late fee and so of piled up over the months and I needed tio sept to clean the storage out which would have been appropriate to make up for all the times I occurred late fees because the answer service was not available. And veri by management that y'all were having phone issues so giving me til Sept would have been an offset to that issue and the fact that I been a customer for almost 30 years I feel I was screwed with the auction and now my deceased mother's thing are in the hand of someone else or thrown away.. And the fact that I live out of state and had no family to move it for me..laquita was the only one that reached out to the onsite manager but I guess she didn't have a heart...Oh well thank you for making over 100 grand on me and screwing me in the end....toodlea.
CARLA B | Overall ExperienceLawyers and Bobby went above and beyond to ensure my experience with Uhaul was exceptional!!! I cannot properly express the gratitude I have for their assistance and professionalism. They have truly displayed excellent service in every aspect!
Chantia S | Overall ExperienceUhall should be 24 hours a day and not charge if you have to come after hours
DARRIAN F | First ImpressionsOnly thing the building smelled of marijuana and a white female was the only one inside the unit. The male who checked me in and out was awesome
angela i | Overall ExperienceBobbi and LaQuita are very helpful, friendly, and knowledgeable. My experience with this facility and its staff over the years has been exceptional. I will recommend to everyone that I know for them to use U -Haul storage for their storage needs.
GAYLE F | Overall ExperienceLe Quetta was great very nice and very understanding.
Quirnechia w | Overall ExperienceThank you
CAPRICHA S | First ImpressionsThe staff at this Uhaul Storage facility is awesome!!!
Angela F | Overall ExperienceGreat staff, fast and easy
Wendoly L | First ImpressionsEveryone was so sweet and very helpful. I would recommend this location out of all locations in Little Rock. ⭐️⭐️⭐️⭐️⭐️
VICTORIA M | Overall ExperienceBobbie was the sweetest! She was super friendly, efficient and knowledgeable!
Brittany M | First ImpressionsThe manager was super nice and helpful!
Amber M | First ImpressionsI don’t like that it closed after 10 pm and I paid for it and have a code . They could have told me that overall thank you so much and came clutch for me 💯🤝🏾
Tremayne C | First ImpressionsBobbie was great with helping and assisting!!
VICTORIA M | First ImpressionsGreat people at this location.
rodney c | Overall ExperienceWorst Customer Service ever. After I was talked to and treated poorly I was determined to not stay another month after more than 12 years.
PHYLLIS B | Overall ExperienceMarquetta was extremely helpful and so nice! She made our move in and uhaul drop off a breeze. Highly recommend.
Rosa K | First ImpressionsDarren was a big help.
Ryan S | First ImpressionsMy room size was incorrect on paper is says 25’ x 45’ when in actuality it’s 20’x40’
DAVID D | Overall ExperienceI have been behind on my storage before and when I call to avoid auction they work with me. Well I called and they didn’t know the date of auction, finally I get a manager named Tonya on auction day and tell me that I had to have it paid in full by closing. I’m homeless, had been sleeping in car until it got repossessed and lost job. I been sleeping couch to couch. EVERYTHING I owned was in that storage and it got auctioned off for 72.00. It was enough to furnish a 3 bedroom house with ALL appliances. I even had important paperwork work with ssn numbers on it. So for some stranger to have me and my children i fo is bothersome with all the fraud going on. I we t online and updated my mailing address to get mail and it still went to the wrong address. My phone was off and couldn’t get communication. Generally I have dealt with Ms LaQuetta or Ms Lily which I was told were not there but the email I got informing me of auctioned off items had tbe d address and Ms LaQuetta name signed. I just wish they would have worked with me like they were doing in the past
Tamika S | Overall ExperienceThe storage facility is a good place to store small items “but horrible if you have to place a living room set in it, it’s too small, to compact ,hard to turn the in.
Brenetta G | First ImpressionsI reserved our unit online and it was a quick transition once we got there to finalize everything. Friendly staff that was able to multitask.
WILLIAM M | First ImpressionsTo expensive. But a very nice place courteous workers.
barbara r | Overall ExperienceI had no problem getting into the unit I needed
DEBORAH W | First ImpressionsSpacious lanes for vehicles to load/unload, easy access on/off interstate.
Meredith B | Overall ExperienceLaquetta was absolutely amazing! She welcomed us with a great smile. She was very patient and personable. She took great care of us from beginning to end and extremely accommodating. She kindly walked us to our unit and suggested we could drive if we liked. I’m so happy we chose to come to this particular location in Little Rock, AR. I-Haul Laquetta is definitely the kind of associate you want representative your company. Thank you for such excellent service.
deneen h | First ImpressionsThe manager is great, and it a great place.
FREDRICK M | Overall ExperienceThe employee that assisted me with the move in went above and beyond to make sure everything was customer service and statisfacation.
Larry J | First ImpressionsHad no problem at all return the trailer after I stored the belongings in the storage unit very easy transaction
ALEXANDER F | First ImpressionsThe manager was on site to answer all of my questions. She was also patient. It's worth using this U-Haul location.
Carrie T | First ImpressionsThe staff was awesome.They were very respectful and really really nice. I would definitely use your services again, if needed. Thank you so much.
DORETHA H | Overall ExperienceStaff was very nice and helpful
Dewayne W | First ImpressionsI enjoy the friendliness and helpfulness of the staff. Also very quick checked in and out
ESTHER R | Overall ExperienceMy overall experience with Uhaul was great. The facilities were always clean & I felt as though my items were always secure. The only negative I experienced was not being able to make partial payments after being charged super high late fees in the first few months of my storage use. It felt as though I was being taken advantage of with the $30 late fees during a global pandemic in which everyone was suffering financially.
april c | Overall ExperienceI say average because my storage was either broke into by staff or someone eles and no explanation was given no police was called no security footage and u haul suppose to have alarm system.
MARY G | Overall ExperienceThanks for all the help that was offered and given to me
meshunda e | Overall ExperienceMs Lillie and the other young lady very professional, kind, and helpful. From now on when I need a U-Haul I will be going there and recommending everyone to them.
Tamika S | First ImpressionsLilly and the young woman whose name starts with "Leg" were very nice. Friendly, efficient, considerate, and knowledgeable.
CLAUDIA C | First ImpressionsExcellent customer service..
KIMBERLY D | First ImpressionsLillie was excellent!!
Angela W | First ImpressionsLove love Ms. Adams ..Thank you for a great experience ..
Alicia D | First ImpressionsTerrance and Lillie was very awesome to do business with they both went above and beyond. Thanks again
Deonna S | First ImpressionsI love the team there EVERYTIME I rent a storage.!!! Great customer service and friendly.!!
Markeisha P | Overall ExperienceThe young man who help me yesterday was helpful but I wasn't accommodated for the system being down but my due date is still 1 I just move in yesterday this suck
khalilah f | First ImpressionsMy experience was excellent from pickup of trailers from places in Texas and throughout my storage. Facilities and equiptment were well maintained. I had zero problems. My truck wouldnt start at the Chicot location. The guys there gladly gave me a jump.
KEVIN D | Overall ExperienceThank You
Candance C | Overall ExperienceFriendly worker who was helpful
shawn r | First ImpressionsAll good had no good communication with the manager but they have a new manager now. Storage clean and when I moved my stuff no rodents it all, no insects nice to saw that , on the other hand I’m not satisfied with the new attendant he s on training or some, I rented a truck to move out and he didn’t give receipt I still don’t know how much I paid for the full truck rental and the details.
EDGAR B | Overall ExperienceI greatly appreciate both of the guys help from today thanks again
Twanisha K | First ImpressionsTHE GENTLEMEN WORKING AT THE DESK WERE EXCEPTIONALLY HELPFUL, KIND, AND GRACIOUS! THESE MEN, OF SUCH GOOD CHARACTER, ARE WHAT MAKES YOUR BUSINESS SUCCESSFUL AND RUN SMOOTHLY THEY ARE AN ASSET TO YOUR BUSINESS. DO WHAT YOU CAN TO KEEP THEM. I'VE NOTICED, IN MY 6 YEARS OF DOING BUSINESS AT THAT LOCATION, THAT YOU'VE HAD A HIGH TURNOVER RATE. THESE 2 GENTLEMEN ARE EXCELLENT WORKERS. REWARD AND PAY THEM A JUST WAGE. THIS IS WHAT KEEPS YOUR BUSINESS SUCCESSFUL AND COMPLAINTS VERY LOW! THANK YOU.
JOEANNA L | First ImpressionsTerrance Miller is a superior employee. He always went out his way to accommodate all stressful situations. Always helpful, polite, and respectful.
Twanda R | Overall ExperienceGuys did not give me any kind of check during the move what if I was thrown in my own unit no one would have known for days the cameras are not on my unit I didn’t get the fist month for a dollar and I really feel that this site has a racket on small units jacking the price above the usual rate for a larger unit I want my money back
Johnny E | First ImpressionsThe only issue I have is there is no garbage access for patrons. I understand people should not be throwing out furniture however one of my pictures broke so I had a broken glass in a box, what was I supposed to do with it? I do not think it is reasonable to expect people to take their garbage and find somewhere else to throw it out. I have a storage unit because I do not have an apartment.
Natalie S | Overall ExperienceNone
Doyle S | Overall ExperienceMr. Chris was very professional, positive, and easy to do business with! His attitude was great and he explained everything well! I’ll recommend anyone to him for business.
Shernika W | First ImpressionsNone
Doyle S | First ImpressionsThe time spent, Awesome customer experience, and pricing was so worth it.
Carlita S | First ImpressionsN/A
Tekesia B | Overall ExperienceWorst experience ever dealing with uhaul will never use there services again. Charged me several months after telling them to cancel my storage that had no lock on it these very poor customer service!
Jonathan A | Overall ExperienceI'm unsure of the names but the gentleman that checked us I'm and helped us periodically was fantastic. He has great customer service skills and was very accommodating when helping find the right size
Leah B | Overall ExperienceThey all were very helpful and I would always use U-Haul for any future services. Thank you.
DESSIE S | Overall ExperienceOverall my experience was ok , but I was not happy that I was charged for the entire month even though I vacated the unit on the 10th of May. And someone rented the unit right after me
CRAIG R | Overall ExperienceWonderful
Shanta M | Overall ExperienceGreat place.
Kenneth E | Overall ExperienceOur experience with U-Haul at I-30 and Chicot Rd. in Little Rock has been excellent. We could not have asked for better service than the help we got from Chris the manager and HK the weekend person.
LAWRENCE A | Overall ExperienceOverall good experience with my temporary storage needs
DAVID B | Overall ExperienceGreat Job!
ROSHUNDA D | Overall ExperienceI had a wonderful experience with u-haul.... Great customer service
joshua r | Overall ExperienceThe guy is very professional.
ANGEL B | Overall ExperienceThey were so helpful.
Solomon C | Overall ExperienceDry helpful and friendly
CHERYL C | ReservationI had no problems everything was perfect the young lady that worked on 10/07/2018 sorry I can’t remember her name but she was very helpful and friendly I have already told a couple of friends ❤️
Shanta M | Overall ExperienceI could not have had a better service from everyone I had to deal with.
Lacey G | Overall ExperienceEventhough the younglady waz sick she waz very good. Customer service excellent. Raise needed..
Paulette M | ReservationThe staff was nice and understanding. Thanks AJ
Tanell M | Overall ExperienceLost the key and was charged 50 to cut the lock off . They guy would not allow us to cut the lock ourselves, we had a small cordless grinder ourselves. And he stopped and said we where not allowed
terry g | Overall ExperienceThanks for cleanliness
WANDA S | Overall ExperienceThe manager could stand to be a little bit nicer
RHONDA M | Overall ExperienceI had U-Boxes delivered. They were delivered when asked, and even a little early in the day which was GREAT. The drivers were very helpful and courteous. The box pickup was an equally pleasant Thanks!
Russell W | Overall ExperienceCustomer service is grand
WILLIS Y | Overall ExperienceNa
Larry C | Overall ExperienceSteven Garrett was very friendly and helpful.
Travis B | Overall ExperienceGreat service and customer service. Thank you, Stan
Stanley C | Overall Experience