Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to be re-directed to this location due to my usual location not having my reservation ready. They had the preferred style of equipment available, and ready.. I was already checked in online so I was in and out in less than 5 minutes... Will consider this location for future rentals..
TIMOTHY M
Rating:
5.0
Customer did not leave a comment.
Keith W
|
First Impressions
Rating:
5.0
They went above and beyond! The facility was VERY clean. Customer service was AMAZING! They made our experience so super easy. We HIGHLY recommend them. THANK YOU so much!
RUSSELL P
Rating:
5.0
Customer did not leave a comment.
Miranda B
|
First Impressions
Rating:
5.0
Very friendly, helpful staff. They hooked up the trailer and made sure all the lights were working properly.
ROGER P
Rating:
3.0
The U haul app needs some work
ARTHUR N
Rating:
5.0
Customer did not leave a comment.
DEAN K
Rating:
5.0
Location needs more room , lady working was awesome and very friendly
DEAN K
Rating:
5.0
I really enjoyed the service and kindness I received from the management and team. Very helpful and knowledgeable people.
Terri S
|
Overall Experience
Rating:
5.0
The ladies working at this location were the most kind & helpful u haul employees I have ever met! 10 stars!!!
ARIELLE W
Rating:
4.0
This location was clean and the workers gave us a discount because of our overall experience (read more below) which was much appreciated.
The location we went to originally (Baseline in Little Rock) was having some major issues. Their point of sales system was very slow and even shut down at one point to where they were unable to check someone out. Between 3 registers, only one was working properly. It seemed like the workers were doing the best they could but there were only two of them there.
We ended up waiting 1 hour (though there were only 5 people in front of us in line), the worker was on the phone with a representative from Uhaul because the system was down, so she gave us the phone so we could go over the details of my reservation.
When the representative looked up my information, she said the vehicle I reserved was not operational because of a tire issue and they could upgrade me for free but we had to drive to the I-30/Chicot location. Overall, we spent almost 2 hours trying to secure the uhaul because the system was still pretty slow at this location, too. I felt bad for the employees because I have worked in retail and I would be so frustrated if I was working for Uhaul.
Catherine B
Rating:
4.0
Very professional
DEBORAH P
|
First Impressions
Rating:
5.0
The team has always been helpful and make sure that we receive the help that we need. They provide excellent and professional services.
DYLAN D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIJAH H
Rating:
5.0
Despite the system being down, she did her best to help. I appreciate that!
Christine B
|
First Impressions
Rating:
5.0
Our experience was great. We arrived at 7 as planned and were met by a very nice young woman who explained everything. We brought the truck back this evening and were met by another nice young woman who completed our reservation.
JIM O
Rating:
5.0
Customer did not leave a comment.
GERARD S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEJA S
Rating:
4.0
Customer did not leave a comment.
KEVIN T
Rating:
5.0
Would like for 24 hour access to be implemented.
Michael C
|
Overall Experience
Rating:
1.0
My unit was broken into and I was barely compensated for it
COURTNEY H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEVIN S
Rating:
5.0
Much better experience at this location than at the Kanis location.
TERRY T
Rating:
5.0
Customer did not leave a comment.
curtis r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADRIANNE B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cordelia l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANDRE C
Rating:
5.0
Great customer service! Very nice young lady🙂
YOLANDA L
Rating:
5.0
Customer did not leave a comment.
TERRI S
Rating:
5.0
The two young ladies were very nice and friendly plus helpful.
CONSTANCE H
|
First Impressions
Rating:
5.0
Everything about the storage facility was excellent, particularly the office managers with whom I dealt. They were professional, friendly, and helpful.
Barry H
|
Overall Experience
Rating:
4.0
Great customer service and the facility is located in a great location.
JAMES J
Rating:
5.0
Customer did not leave a comment.
ARIANA J
|
Overall Experience
Rating:
5.0
Nothing customer service was excellent !
ANNA B
Rating:
5.0
Customer did not leave a comment.
LENORA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY E
Rating:
5.0
Excellent customer service.
DEJARROD J
Rating:
5.0
Customer did not leave a comment.
DEJARROD J
Rating:
5.0
I was looking for a facility that had the special cargo van, not the normal boxing type. I was giving details about this location from the Benton Arkansaa facility on South Street
DOUGLAS S
Rating:
5.0
Customer did not leave a comment.
HOUSTON B
Rating:
5.0
Customer did not leave a comment.
jarrett m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALMARSHELL B
Rating:
5.0
Customer did not leave a comment.
Tyvondric J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Andrew W
Rating:
5.0
Customer did not leave a comment.
SHANARRA B
|
First Impressions
Rating:
5.0
I really appreciate LaQuita she always goes above and beyond. Her customer service is 5+ stars
CHARLOTTE M
|
Overall Experience
Rating:
5.0
Everything was great and Dustin was the best
KIMBERLY R
Rating:
5.0
Customer did not leave a comment.
EBONY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN R
Rating:
5.0
Had great customer service. Very helpful and very understanding of my needs. 10 out of 10.
BERRY S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
COREY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patsy s
|
Overall Experience
Rating:
5.0
This location was great the first location did not have our truck there
But the customer service lady got us hooked up with just an hour delay
Jessica H
Rating:
5.0
Customer did not leave a comment.
KAREN A
Rating:
5.0
The team was so great nice and professional !
SHERRY D
Rating:
5.0
They was very nice and polite I would recommend someone else
Laure B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELVIS J
|
First Impressions
Rating:
4.0
I was very pleased with the service we received I was in and out very quickly but the thing I was disappointed with all the hidden fees I did take out insurance for $28.00 so $19.95 plus insurance is $47.95 then you have 0.99 since a mile plus $30.00 for gas even though I put gas in it to put back to where it was on the gage which you have to or they will charge you basically it was $78.84 I feel U-HAUL that is misleading but back to service the lady that waited on me was super nice and knew her job well
EVA R
Rating:
5.0
Great customer service. The attendant was friendly and professional. She completed the transaction quickly, explaining everything, then hooked up the trailer to my vehicle. Later, returning the trailer and completing the rental transaction was a breeze. All the equipment seemed to be clean and in good condition. The lot was easy to access with plenty of room to maneuver.
ROGER P
Rating:
5.0
The young lady who was working was wonderful and helpful
RICHELLE C
Rating:
5.0
Staff was excellent and very helpful
TOREY T
Rating:
5.0
Truck smelled pretty heavily of cigarette smoke. I cleaned the interior wiping it down and spraying with air freshener and it helped. Windshield was pretty dirty on the inside and out, otherwise the truck was fine. Cleaning a little more would be good though.
STEVEN G
Rating:
5.0
Great staff!!!
MARCUS M
Rating:
5.0
Customer did not leave a comment.
IVORY J
Rating:
1.0
Terrible service. Guaranteed truck not there
Allen D
Rating:
5.0
This location was great, however the first place I picked to pick up for some reason couldn’t accommodate the pick up and it got switched. The second place, the one it was switched to, opened later than i picked and also didn’t do the pick up through app so I couldn’t get the truck. So in the future maybe you should make sure that if a person chooses to pick up with the app that it’s actually available at the location.
MICHAEL S
Rating:
5.0
Excellent customer service.
KELLI S
Rating:
5.0
Customer did not leave a comment.
KATHLEEN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON H
|
First Impressions
Rating:
5.0
If I could give 100 stars I would. The lady that worked with me I believe her name was Laquetta, she was such a joy to work with she put a smile on my face as I was having a not so good day that early in the morning. She is very kind and sweet and I would highly recommend this place!!!! 😊
Keisha Y
Rating:
4.0
Slightly smaller and older location, but very friendly staff who helped disconnect and park the trailer.
ADAM B
Rating:
5.0
Customer did not leave a comment.
ANTIONETTE W
Rating:
5.0
It was the best decision I've made. The employees to the storage both were amazing. The area was safe and we appreciated the help they gave us.
Bhavesh p
|
Overall Experience
Rating:
5.0
Very friendly and professional staff. Equipment was clean and ready. People on the phone were great.
JONATHAN M
Rating:
5.0
Customer did not leave a comment.
CAROLYN C
Rating:
5.0
Muy eficiente y rápido
Maria B
Rating:
5.0
Customer did not leave a comment.
Jo S
Rating:
5.0
One unit over 10plus years not any problem at facilitie. Great excess friendly and helpful staff.
Kevin W
|
Overall Experience
Rating:
5.0
No improvements necessary at this time. The staff (Bobbie) was knowledgeable and so friendly I plan to go out of my way and return to that site next time I need U-Haul services.
MATTHEW O
Rating:
5.0
All good.
JERRY S
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Do something that Have done for me
GEORGE B
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
Earnette S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Keep up the good work. We appreciate you.
CYNTHIA W
Rating:
5.0
Customer did not leave a comment.
Imogene S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAY L
Rating:
5.0
Customer did not leave a comment.
DANIEL E
Rating:
5.0
Little Rock AR location is great
Pine Bluff AR location is not great, not very friendly and felt like we were mislead into believing they didn't have a truck.
JADE E
Rating:
5.0
Customer did not leave a comment.
LATOYA V
Rating:
5.0
Customer did not leave a comment.
DONNA J
Rating:
5.0
Manager was super friendly and helpful.
ANGELA B
Rating:
4.0
When I initially reserved my U-Haul, the representative reserved for the wrong day and I ended up standing on the U-Haul parking lot in the middle of the night unable to get my truck. I have her call the representative who then sent me 18 minutes across town to a different U-Haul from my truck. I was very upset. However, U-Haul somewhat redeemed themselves with the 30 days of free storage. It just so happens the apartment I was packing for was not ready in the time it was supposed to be, and my belongings were just sitting on the truck. The 30 days of free storage was right on time. I appreciate U-Haul. I would have given an "excellent" review if I hadn't been stranded and redirected but overall it was an okay experience. Thank you.
Daphne M
Rating:
3.0
The app is terrible and the truck was very clean just small performance issues. Truck wasn't shifting properly. Customer Service was great especially the lady who took the keys back
Dylan G
Rating:
5.0
Customer did not leave a comment.
Wynese G
|
Overall Experience
Rating:
3.0
I like my storage unit, the rent was reasonable my only problem was a lot of my boxes were damage do to rats or what ever got in there. However I did rent another unit at a climate controlled facility on Baseline Rd. Little Rock, Ar.
Thanks H-Haul
ronald b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
courtney M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHAUNDRA S
Rating:
5.0
Customer did not leave a comment.
SANDRA M
Rating:
3.0
U-Haul booked me for a truck and then did not have any available. I had to go to three locations before I could rent one although I had made a reservation. The call center was curt and disrepectful and not understanding of the situation that U-Haul had caused.
Bobbie was very nice and helpful. I am not likely to rent from you again.
AMANDA H
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer service was excellent ! Truck was clean, air conditioner was artic and the truck drove great. I will definitely use them again!
BOBBY F
Rating:
5.0
The customer service was excellent and professionally on point out of all the Uhaul locations I have used in the past this is the best 👌
Lonnie L
Rating:
4.0
Customer did not leave a comment.
LINDA D
|
Overall Experience
Rating:
5.0
My Son returned the truck and said all went smootly.
irene g
Rating:
5.0
Customer did not leave a comment.
QUAANZEL H
Rating:
5.0
Le Quetta is awesome, helpful and super friendly! I couldn’t have asked for an easier experience. Please promote Lequetta.
Brandon B
Rating:
5.0
Customer did not leave a comment.
matthew s
Rating:
5.0
The two ladies we dealt with at this location were the best, nicest, & most professional we have ever dealt with from U-Haul.
James H
Rating:
5.0
Keep up the amazing work.......
Frank G
|
First Impressions
Rating:
5.0
Great customer service - very helpful
Nader M
Rating:
5.0
Customer did not leave a comment.
courtney M
|
First Impressions
Rating:
5.0
The manager went above and beyond to provide the best customer service! I am moving myself and she was so helpful and understanding! She was much kinder than I expect these days and I am so grateful I chose here for my business. She makes me feel comfortable and safe leaving my possessions there!
Kristy S
|
First Impressions
Rating:
5.0
Nothing at all. Great personnel at this location. They are fast, friendly and super efficient. Thank you for making our move go smoothly.
Chuck B
Rating:
5.0
Customer did not leave a comment.
LaQuita L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucien M
Rating:
5.0
Customer did not leave a comment.
STEPHEN B
Rating:
5.0
Customer did not leave a comment.
CAITLIN C
Rating:
5.0
it was very easy and seamless
GREGORY R
|
First Impressions
Rating:
5.0
Very friendly
Gonzalo A
Rating:
5.0
Customer did not leave a comment.
Jennifer R
Rating:
5.0
Customer did not leave a comment.
Brenita M
Rating:
5.0
I have had this unit for a little over 4 years and I really appreciate the staff that would remind me that my payment is due so I will not accumulate the late fee. I will tell my coworker to go with uhaul for any needed services that y'all offer in a time of need. Thank you and may God continue to bless you all 🫶🏻
juanita T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allison M
Rating:
5.0
Staff was friendly and extremely nice. Had a wonderful experience like always!
ANDREW J
Rating:
5.0
Customer did not leave a comment.
Sara K
Rating:
5.0
Customer did not leave a comment.
ASLEI R
|
Overall Experience
Rating:
5.0
Radio didn’t work, but otherwise it was a GREAT experience! Probably my new favorite location in Little Rock!
Janet K
Rating:
5.0
Lequetta was friendly and knowledgeable. She suggested a larger size than I originally chose when I told her what I was storing and she was RIGHT! Thanks Lequetta!
Winter S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REX C
Rating:
5.0
I think her name is Bobby she was awesome
Gina T
Rating:
4.0
Customer did not leave a comment.
Dennis G
Rating:
5.0
Nothing. You have great employees!
Brian T
Rating:
5.0
Excellent experience, start to finish
Mary L
Rating:
5.0
Very friendly and helpful
Janet B
Rating:
5.0
Customer did not leave a comment.
Payton D
Rating:
5.0
All salespeople were exceptional
CAROLYN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela M
Rating:
5.0
The van needs a washing and a wiping of the interior. It appeared dusty and dingy
Samantha S
Rating:
4.0
Customer did not leave a comment.
WANDA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalyn W
Rating:
4.0
Customer did not leave a comment.
Dain C
Rating:
3.0
Customer did not leave a comment.
Deshawn J
|
First Impressions
Rating:
5.0
Absolute best experience with customer service. Fantastic people working here that go above and beyond their job to provide assistance when needed. Very grateful for their help with my moving experience. Can’t ask for much more!
Robert E
Rating:
1.0
They are trying to rip us off . Told we were paying around $200 and they are trying to charge us $500. 100% do not recommend!
Tyler P
Rating:
5.0
Customer did not leave a comment.
Dexter P
Rating:
5.0
Customer did not leave a comment.
denise t
|
Overall Experience
Rating:
5.0
If I ever need storage again I will come back
Roylunda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARMEEKO L
|
Overall Experience
Rating:
5.0
Lequetta and the other lady that works at the location was so very helpful and so professional.. Thanks a lot ladies for all you have done for me and my son.
LAVAITA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
myron t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron S
|
Overall Experience
Rating:
2.0
I use the storage room for only a week and I couldn't get no credit. I fell that was wrong. I told the lady I will only need it for a week and I was out of $100.00
VICKIE F
|
Overall Experience
Rating:
5.0
Lequetta Green was very professional and provides outstanding customer care. Make this location your choice to store your belongings. Safe location with staff available for assistance throughout the day. For an added bonus, each storage unit has its own individual alarm system.
QUENTIN M
|
First Impressions
Rating:
4.0
The only thing I would change would be the amount of space offered for the price. It's too expensive. I'd like to see more space for less money but, the month free is a great perk. Although most storage facilities do offer that at move in. Thanks uhaul.
Robyn P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bradley N
|
First Impressions
Rating:
5.0
I enjoyed the experience with Uhaul, moving and storage at I-30 the supervisor Ms. Laquita was the best.. if I’m saying her name, correct.
Adrian A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesha A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquisia G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TIM M
|
Overall Experience
Rating:
5.0
The office manager Quetta is the best
Valante H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Herman G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Penny I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
myron t
|
First Impressions
Rating:
5.0
Very nice and friendly staff and we felt heat and supported every step of the way !! Thanks for being awesome
Kindra M
|
Overall Experience
Rating:
5.0
The id that help us was very knowledgeable about everything from out rental to our drop off and on all the rules and regulations of the property …. Thank you for going above and beyond for our comfort!! You was awesome and U-Haul need more employees like you thank you!!!
Kindra M
|
First Impressions
Rating:
5.0
As usual; especially at this location I was very satisfied
CAROLYN C
|
First Impressions
Rating:
5.0
Laquita was very nice. Her character was great and I could tell she was in charge.
JEFF L
|
First Impressions
Rating:
5.0
Friendly staff eager to help and make everything convenient, went over and above to make sure you were satisfied.
JEWELINA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy G
|
First Impressions
Rating:
5.0
I can't remember her name but the lady that was there when I moved out was very helpful and attentive. She was also there another time when I initially started moving out. She was the epitome of what an employee should be.
MARCIA S
|
Overall Experience
Rating:
5.0
Very nice and Friendly and very helpful!!
Just a great place to store your things.
Flossie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roylunda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARAH T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darall L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CECILIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALMARSHELL B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenetta G
|
Overall Experience
Rating:
1.0
I been with Uhaul since 1997 and that almost 100k or more and towards the end y'all were hard to reach and then when I did reach y'all I occurred ba late fee and so of piled up over the months and I needed tio sept to clean the storage out which would have been appropriate to make up for all the times I occurred late fees because the answer service was not available. And veri by management that y'all were having phone issues so giving me til Sept would have been an offset to that issue and the fact that I been a customer for almost 30 years I feel I was screwed with the auction and now my deceased mother's thing are in the hand of someone else or thrown away.. And the fact that I live out of state and had no family to move it for me..laquita was the only one that reached out to the onsite manager but I guess she didn't have a heart...Oh well thank you for making over 100 grand on me and screwing me in the end....toodlea.
CARLA B
|
Overall Experience
Rating:
5.0
Lawyers and Bobby went above and beyond to ensure my experience with Uhaul was exceptional!!! I cannot properly express the gratitude I have for their assistance and professionalism. They have truly displayed excellent service in every aspect!
Chantia S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NANG S
|
Overall Experience
Rating:
5.0
Uhall should be 24 hours a day and not charge if you have to come after hours
DARRIAN F
|
First Impressions
Rating:
5.0
Only thing the building smelled of marijuana and a white female was the only one inside the unit. The male who checked me in and out was awesome
angela i
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arissa P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
angela i
|
Online Move In
Rating:
5.0
Bobbi and LaQuita are very helpful, friendly, and knowledgeable. My experience with this facility and its staff over the years has been exceptional. I will recommend to everyone that I know for them to use U -Haul storage for their storage needs.
GAYLE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard C
|
Overall Experience
Rating:
5.0
Le Quetta was great very nice and very understanding.
Quirnechia w
|
Overall Experience
Rating:
5.0
Thank you
CAPRICHA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN S
|
Overall Experience
Rating:
5.0
The staff at this Uhaul Storage facility is awesome!!!
Angela F
|
Overall Experience
Rating:
5.0
Great staff, fast and easy
Wendoly L
|
First Impressions
Rating:
5.0
Everyone was so sweet and very helpful. I would recommend this location out of all locations in Little Rock. ⭐️⭐️⭐️⭐️⭐️
VICTORIA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MAYONE B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ganesha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly P
|
Overall Experience
Rating:
5.0
Bobbie was the sweetest! She was super friendly, efficient and knowledgeable!
Brittany M
|
First Impressions
Rating:
5.0
The manager was super nice and helpful!
Amber M
|
First Impressions
Rating:
5.0
I don’t like that it closed after 10 pm and I paid for it and have a code . They could have told me that overall thank you so much and came clutch for me 💯🤝🏾
Tremayne C
|
First Impressions
Rating:
5.0
Bobbie was great with helping and assisting!!
VICTORIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Regina T
|
Overall Experience
Rating:
5.0
Great people at this location.
rodney c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATHAN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASLEI R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARILYN M
|
Overall Experience
Rating:
2.0
Worst Customer Service ever. After I was talked to and treated poorly I was determined to not stay another month after more than 12 years.
PHYLLIS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA B
|
Overall Experience
Rating:
5.0
Marquetta was extremely helpful and so nice! She made our move in and uhaul drop off a breeze. Highly recommend.
Rosa K
|
First Impressions
Rating:
5.0
Darren was a big help.
Ryan S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
teresa b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH W
|
Overall Experience
Rating:
3.0
My room size was incorrect on paper is says 25’ x 45’ when in actuality it’s 20’x40’
DAVID D
|
Overall Experience
Rating:
1.0
I have been behind on my storage before and when I call to avoid auction they work with me. Well I called and they didn’t know the date of auction, finally I get a manager named Tonya on auction day and tell me that I had to have it paid in full by closing. I’m homeless, had been sleeping in car until it got repossessed and lost job. I been sleeping couch to couch. EVERYTHING I owned was in that storage and it got auctioned off for 72.00. It was enough to furnish a 3 bedroom house with ALL appliances. I even had important paperwork work with ssn numbers on it. So for some stranger to have me and my children i fo is bothersome with all the fraud going on. I we t online and updated my mailing address to get mail and it still went to the wrong address. My phone was off and couldn’t get communication. Generally I have dealt with Ms LaQuetta or Ms Lily which I was told were not there but the email I got informing me of auctioned off items had tbe d address and Ms LaQuetta name signed. I just wish they would have worked with me like they were doing in the past
Tamika S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Miche B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
teresa b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDI M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
judy g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corinthia S
|
Overall Experience
Rating:
3.0
The storage facility is a good place to store small items “but horrible if you have to place a living room set in it, it’s too small, to compact ,hard to turn the in.
Brenetta G
|
First Impressions
Rating:
5.0
I reserved our unit online and it was a quick transition once we got there to finalize everything. Friendly staff that was able to multitask.
WILLIAM M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
doavon z
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy H
|
First Impressions
Rating:
4.0
To expensive. But a very nice place courteous workers.
barbara r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
izerika j
|
First Impressions
Rating:
4.0
I had no problem getting into the unit I needed
DEBORAH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARNETTRA J
|
First Impressions
Rating:
5.0
Spacious lanes for vehicles to load/unload, easy access on/off interstate.
Meredith B
|
Overall Experience
Rating:
5.0
Laquetta was absolutely amazing! She welcomed us with a great smile. She was very patient and personable. She took great care of us from beginning to end and extremely accommodating. She kindly walked us to our unit and suggested we could drive if we liked. I’m so happy we chose to come to this particular location in Little Rock, AR. I-Haul Laquetta is definitely the kind of associate you want representative your company. Thank you for such excellent service.
deneen h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clark H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MECCA A
|
Overall Experience
Rating:
5.0
The manager is great, and it a great place.
FREDRICK M
|
Overall Experience
Rating:
5.0
The employee that assisted me with the move in went above and beyond to make sure everything was customer service and statisfacation.
Larry J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Candy B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alicia D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roylunda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earnette S
|
First Impressions
Rating:
5.0
Had no problem at all return the trailer after I stored the belongings in the storage unit very easy transaction
ALEXANDER F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carrie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah S
|
First Impressions
Rating:
5.0
The manager was on site to answer all of my questions. She was also patient. It's worth using this U-Haul location.
Carrie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaMarla G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sheilar H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miche B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Elizabeth B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark W
|
First Impressions
Rating:
5.0
The staff was awesome.They were very respectful and really really nice. I would definitely use your services again, if needed. Thank you so much.
DORETHA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kamecka F
|
First Impressions
Rating:
5.0
Staff was very nice and helpful
Dewayne W
|
First Impressions
Rating:
5.0
I enjoy the friendliness and helpfulness of the staff. Also very quick checked in and out
ESTHER R
|
Overall Experience
Rating:
4.0
My overall experience with Uhaul was great. The facilities were always clean & I felt as though my items were always secure.
The only negative I experienced was not being able to make partial payments after being charged super high late fees in the first few months of my storage use.
It felt as though I was being taken advantage of with the $30 late fees during a global pandemic in which everyone was suffering financially.
april c
|
Overall Experience
Rating:
3.0
I say average because my storage was either broke into by staff or someone eles and no explanation was given no police was called no security footage and u haul suppose to have alarm system.
MARY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alice h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charlene s
|
Overall Experience
Rating:
5.0
Thanks for all the help that was offered and given to me
meshunda e
|
Overall Experience
Rating:
5.0
Ms Lillie and the other young lady very professional, kind, and helpful. From now on when I need a U-Haul I will be going there and recommending everyone to them.
Tamika S
|
First Impressions
Rating:
5.0
Lilly and the young woman whose name starts with "Leg" were very nice. Friendly, efficient, considerate, and knowledgeable.
CLAUDIA C
|
First Impressions
Rating:
5.0
Excellent customer service..
KIMBERLY D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shayla P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMANTHA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bennie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Markisha D
|
Overall Experience
Rating:
5.0
Lillie was excellent!!
Angela W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERESA M
|
Overall Experience
Rating:
5.0
Love love Ms. Adams ..Thank you for a great experience ..
Alicia D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
kate t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markeisha P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Martha L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANDA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GAYLE F
|
First Impressions
Rating:
5.0
Terrance and Lillie was very awesome to do business with they both went above and beyond. Thanks again
Deonna S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEVA L
|
First Impressions
Rating:
5.0
I love the team there EVERYTIME I rent a storage.!!! Great customer service and friendly.!!
Markeisha P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NICOLE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Crystal W
|
Overall Experience
Rating:
1.0
The young man who help me yesterday was helpful but I wasn't accommodated for the system being down but my due date is still 1 I just move in yesterday this suck
khalilah f
|
First Impressions
Rating:
5.0
My experience was excellent from pickup of trailers from places in Texas and throughout my storage. Facilities and equiptment were well maintained. I had zero problems. My truck wouldnt start at the Chicot location. The guys there gladly gave me a jump.
KEVIN D
|
Overall Experience
Rating:
5.0
Thank You
Candance C
|
Overall Experience
Rating:
4.0
Friendly worker who was helpful
shawn r
|
First Impressions
Rating:
5.0
All good had no good communication with the manager but they have a new manager now. Storage clean and when I moved my stuff no rodents it all, no insects nice to saw that , on the other hand I’m not satisfied with the new attendant he s on training or some, I rented a truck to move out and he didn’t give receipt I still don’t know how much I paid for the full truck rental and the details.
EDGAR B
|
Overall Experience
Rating:
5.0
I greatly appreciate both of the guys help from today thanks again
Twanisha K
|
First Impressions
Rating:
5.0
THE GENTLEMEN WORKING AT THE DESK WERE EXCEPTIONALLY HELPFUL, KIND, AND GRACIOUS! THESE MEN, OF SUCH GOOD CHARACTER, ARE WHAT MAKES YOUR BUSINESS SUCCESSFUL AND RUN SMOOTHLY
THEY ARE AN ASSET TO YOUR BUSINESS. DO WHAT YOU CAN TO KEEP THEM. I'VE NOTICED, IN MY 6 YEARS OF DOING BUSINESS AT THAT LOCATION, THAT YOU'VE HAD A HIGH TURNOVER RATE. THESE 2 GENTLEMEN ARE EXCELLENT WORKERS. REWARD AND PAY THEM A JUST WAGE. THIS IS WHAT KEEPS YOUR BUSINESS SUCCESSFUL AND COMPLAINTS VERY LOW! THANK YOU.
JOEANNA L
|
First Impressions
Rating:
5.0
Terrance Miller is a superior employee. He always went out his way to accommodate all stressful situations. Always helpful, polite, and respectful.
Twanda R
|
Overall Experience
Rating:
2.0
Guys did not give me any kind of check during the move what if I was thrown in my own unit no one would have known for days the cameras are not on my unit I didn’t get the fist month for a dollar and I really feel that this site has a racket on small units jacking the price above the usual rate for a larger unit I want my money back
Johnny E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lasandra w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMANTHA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber H
|
Overall Experience
Rating:
4.0
The only issue I have is there is no garbage access for patrons. I understand people should not be throwing out furniture however one of my pictures broke so I had a broken glass in a box, what was I supposed to do with it? I do not think it is reasonable to expect people to take their garbage and find somewhere else to throw it out. I have a storage unit because I do not have an apartment.
Natalie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antonio R
|
First Impressions
Rating:
5.0
None
Doyle S
|
Overall Experience
Rating:
5.0
Mr. Chris was very professional, positive, and easy to do business with! His attitude was great and he explained everything well! I’ll recommend anyone to him for business.
Shernika W
|
First Impressions
Rating:
5.0
None
Doyle S
|
First Impressions
Rating:
5.0
The time spent, Awesome customer experience, and pricing was so worth it.
Carlita S
|
First Impressions
Rating:
5.0
N/A
Tekesia B
|
Overall Experience
Rating:
1.0
Worst experience ever dealing with uhaul will never use there services again. Charged me several months after telling them to cancel my storage that had no lock on it these very poor customer service!
Jonathan A
|
Overall Experience
Rating:
5.0
I'm unsure of the names but the gentleman that checked us I'm and helped us periodically was fantastic. He has great customer service skills and was very accommodating when helping find the right size
Leah B
|
Overall Experience
Rating:
5.0
They all were very helpful and I would always use U-Haul for any future services. Thank you.
DESSIE S
|
Overall Experience
Rating:
3.0
Overall my experience was ok , but I was not happy that I was charged for the entire month even though I vacated the unit on the 10th of May. And someone rented the unit right after me
CRAIG R
|
Overall Experience
Rating:
5.0
Wonderful
Shanta M
|
Overall Experience
Rating:
5.0
Great place.
Kenneth E
|
Overall Experience
Rating:
5.0
Our experience with U-Haul at I-30 and Chicot Rd. in Little Rock has been excellent. We could not have asked for better service than the help we got from Chris the manager and HK the weekend person.
LAWRENCE A
|
Overall Experience
Rating:
5.0
Overall good experience with my temporary storage needs
DAVID B
|
Overall Experience
Rating:
5.0
Great Job!
ROSHUNDA D
|
Overall Experience
Rating:
5.0
I had a wonderful experience with u-haul.... Great customer service
joshua r
|
Overall Experience
Rating:
5.0
The guy is very professional.
ANGEL B
|
Overall Experience
Rating:
5.0
They were so helpful.
Solomon C
|
Overall Experience
Rating:
5.0
Dry helpful and friendly
CHERYL C
|
Reservation
Rating:
5.0
I had no problems everything was perfect the young lady that worked on 10/07/2018 sorry I can’t remember her name but she was very helpful and friendly I have already told a couple of friends ❤️
Shanta M
|
Overall Experience
Rating:
5.0
I could not have had a better service from everyone I had to deal with.
Lacey G
|
Overall Experience
Rating:
5.0
Eventhough the younglady waz sick she waz very good. Customer service excellent. Raise needed..
Paulette M
|
Reservation
Rating:
5.0
The staff was nice and understanding. Thanks AJ
Tanell M
|
Overall Experience
Rating:
1.0
Lost the key and was charged 50 to cut the lock off . They guy would not allow us to cut the lock ourselves, we had a small cordless grinder ourselves. And he stopped and said we where not allowed
terry g
|
Overall Experience
Rating:
5.0
Thanks for cleanliness
WANDA S
|
Overall Experience
Rating:
3.0
The manager could stand to be a little bit nicer
RHONDA M
|
Overall Experience
Rating:
5.0
I had U-Boxes delivered. They were delivered when asked, and even a little early in the day which was GREAT. The drivers were very helpful and courteous. The box pickup was an equally pleasant Thanks!
Russell W
|
Overall Experience
Rating:
5.0
Customer service is grand
WILLIS Y
|
Overall Experience
Rating:
5.0
Na
Larry C
|
Overall Experience
Rating:
4.0
Steven Garrett was very friendly and helpful.
Travis B
|
Overall Experience
Rating:
5.0
Great service and customer service.
Thank you,
Stan
