Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-45 & Richey

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Bryan D. on

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Christian C. on

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Bryant C. on

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Guilermo S. on

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Wyona W. on

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Customer service excellent

Tommy J. on

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Great staff!! Courteous and helpful!!

Tahara R. on

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Alexandria T. on

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Larry J. on

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From my experience, nothing, Ava was the young lady who attended to me from sign in to hook up and departure. She knew what she was doing and was very kind and helpful.

Yusuf B. on

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Amber S. on

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Penelope W. on

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Juan A. on

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Allen M. on

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Wait at the counter can sometimes be long at this location, but it was reasonable this time.

Tony J. on

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Too many issues to get the truck. Over an hour and had to redo the reservation for the 4th time and they charged me the insurance, which I declined in my original reservation.

Jalexus S. on

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Keep up the good work

Gloria R. on

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yolanda G. on

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Lois N. on

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those lady knows there JOB

Leeann N. on

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No improvements needed! Excellent exceptional service!

Theresa C. on

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James M. on

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Davidyoung W. on

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Angelica R. on

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Andrew R. on

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It took 2 hours to just pick up a trailer. Literally 2 hours.

David M. on

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Anthony J. on

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Ava was extremely nice and helpful... I will definitely return to this location in the future.

Fredelle G. on

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Everything good

Robert B. on

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Hamzah A. on

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Yvonne T. on

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Made a reservation at one location 3 days before I was to pick it up got a text message the day before sending me to another location more miles I had to put on the truck then what I had expected. Will never rent from U-Haul again

Tania J. on

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Linda B. on

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This facility is one of your BEST!!! I might add it is managed extremely well...

Olubukola F. on

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Patrick T. on

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Representative was great! made everything easy and smooth!

Monica W. on

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The gas wasn’t all the way filled up. It was on the line just below the F. I took pictures but was in a hurry and didn’t want to wait another 30minutes for them to fill the tank up. Also, later they sent me a toll invoice... twice for one day... only to collect more administrative fees from me I’m guessing. Very unacceptable

Jacob K. on

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DONOVAN H. on

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Betina H. on

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I did not personally drop off my truck so cannot speak to what the facility was like. But there was no problem with the dropoff and I was emailed a receipt promptly

Stephanie A. on

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Ms. Ava and the staff are very friendly and provide great service!

TANEISHA D. on

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Very good customer service and very polite

Regina L. on

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Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Reginald S. on

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The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Freddy J. on

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Great attitude, great service, professional performance

cynthia c. on

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Wonderful customer service

Aklilu M. on

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Excellent service and perfect smart manager Thank u everything she don.

BRIAN L. on

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Ava was very helpful

meya s. on

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Thank you

Brian B. on

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We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Deborah M. on

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Ava was the best always willing to go above and beyond.

Barbara L. on

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Richey staff ok....Ubox people need to get stuff togrther....

Marvin H. on

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Ava took care of my need

Helen P. on

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I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Cheryl L. on

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Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

TANYANIKA T. on

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I love this storage location and if I ever needed another storage, I would only come back to this one!

DEBBY T. on

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Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

Ronisha B. on

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Ava was a sweetheart and offered great customer service!

Margaret D. on

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Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.