Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

2831 reviews

16405 I-45 N   Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

(281) 440-5113

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 440-5113

16405 I-45 N
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones

Erika J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Darnell C. 
Rating:
5.0

Customer did not leave a comment.

JESSIE W. 
Rating:
5.0

Customer did not leave a comment.

JEMMOTH H. 
Rating:
5.0

Customer did not leave a comment.

Ramond J. 
Rating:
5.0

Customer did not leave a comment.

Kiera J. 
Rating:
5.0

Eduardo at this location is always so courteous and friendly! We will use this location again!

CRISELDA R. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

The two guys that assisted me was awesome . Because of the great customer service I will be returning to this location as well as referring friends to this location .

SERHONDA M. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

CEDNETRA T. 
Rating:
1.0

Customer did not leave a comment.

SHADERICA R. 
Rating:
5.0

Great customer service

AUGUSTINE G. 
Rating:
5.0

I originally made an online order for your Greenpoint location for pickup where I was sent a confirmation number to later received a phone call less than 24 hrs. before pickup to ask if I could go to another location and get the Truck. I was very disappointed because this made me have to travel farther than I was expecting to do, and it was a inconvenience for me. I talked with a representative from the call center name Monica she advised me that I really had no other option because that location did not have a Truck. She also said if I canceled that order that UHaul would send me a $50 refund for my inconvenience and I could book at the 16405 location so I did I canceled and spoke with a representative name Raquel to cancel. The Manger at the 16405 location was so professional and kind he went the extra mile to make my new reservation go smoothly I would recommend this location to family and friends but not the Greenpoint area. I have not received any refund nor have I received a phone call from UHaul with an apology.

TREMAINE T. 
Rating:
4.0

Customer did not leave a comment.

Amenta T.  |  Overall Experience 
Rating:
5.0

Keep keep good customer service

CHARLIE H. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
3.0

Customer did not leave a comment.

ANGELICA C. 
Rating:
4.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

Very good customer service definitely need more employees

Darrold S. 
Rating:
3.0

Customer did not leave a comment.

KATHY C. 
Rating:
1.0

You took out more than we agreed to of my bank!!

Joseph F. 
Rating:
5.0

I think that there should be more gas in the trucks I have rented 2 trucks from that location and both times the gas gauge was on 1/8 of a tank. Also I'm a older person it is very difficult to get up in the trucks.

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

LAURA V. 
Rating:
5.0

Everything was excellent

ZACKEUS S. 
Rating:
5.0

N/A

MICHEL J. 
Rating:
5.0

Great customer service

Leigh Largent F. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

SEQUINTA P. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Clean them just a little bit betterClean them just a little bit better

CORNELL D. 
Rating:
5.0

Customer did not leave a comment.

NATALIE J. 
Rating:
4.0

Customer service reps were very friendly and helpful, so staff are highly rated. However there were a number of problems with the system itself, from not being able to process my reservation issues with pins, etc.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Criselda R. 
Rating:
5.0

Cody did an amazing job taking care to listen to what I needed in a rental, and then he made it happen for me. I thank him for the artitude & customer service.

JOHN K. 
Rating:
3.0

Nothing. Great customer service.

SHANTIA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

You can improve your communication with customers. I called the day before my reservation to confirm the equipment would be ready. I was told that if there was any problem I would be called ahead of time. However when I arrived at the location I was told the equipment was being returned late by the previous renter. I waited only a short time before a different customer returned similar equipment and I was able to leave with what I needed basically on time.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

RAVEN W. 
Rating:
4.0

Trailer was well maintained as it was easy to pull without any alignment issues or sway.

PAUL KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERRICK A. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

TARA W.  |  Overall Experience 
Rating:
5.0

Very clean organized location. Staff excellent 😊👍

Tammy S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

EFRAIN R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

None, quick efficient service provided to me.

Gilberto R. 
Rating:
1.0

They charged me three times when I had already paid them. The truck was brought back on Time no damage etc and they still choose to charge me

Aprenchiante H. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

LaTriesha T. 
Rating:
5.0

The gentleman helped me out but he put a different return than we talked about and I ended up going all over to drop off the vehicle and I left some things in it and tge lady had them waiting on me the next morning

BRANDON J. 
Rating:
3.0

The staff were wonderful. But the truck was not. Front in out of alignment, cracked front wind shield and not a good ride from Houston to Dallas and return in one day.

DEBORAH C. 
Rating:
5.0

The general manager Cody Edmiston is very knowledgeable about the store´s services and different products.

EDWIN H. 
Rating:
4.0

Customer service was great

DAVID R. 
Rating:
5.0

I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!

France B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

N/A

CLARENCE L. 
Rating:
5.0

The truck wasn't 100% ready for a rainy day, the windshield wipers were making Noise l when I used !! The driver seat is very small and can't slide it back so I could more leg room!! The Young General manager Mr. Cody Edmiston, was a real Gentelmen, very cordial, and I like him vey r my Ambisio

MOUSTAFAA R. 
Rating:
1.0

tagged with an after hours service fee, which I have never seen nor was it explained there would be one. Also, tagged with a cleaning fee for an immaculant truck. I never return trucks dirty, inside or out. these two fees doubled my bill. will never use nor recommend U-Haul again or to anyone.

James C. 
Rating:
3.0

My experience was horrible as the battery died and I had to get a jump to complete my move. Just horrible!!!!

Renia T. 
Rating:
5.0

Customer did not leave a comment.

Cesar T. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Clovis M. 
Rating:
5.0

Customer did not leave a comment.

MONTE W. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY EVAN G. 
Rating:
1.0

Customer did not leave a comment.

FABIAN P. 
Rating:
3.0

Wait time was long for service. Waited an extra 30 minutes for vehicle to be sanitized, didn't think it was fair for it to come out of my time renting.

ERICA P. 
Rating:
5.0

Great staff, very helpful and friendly

Jose E. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN JOANN S. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Nothing I could think of.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Anna A. 
Rating:
3.0

When they ask for the rental time; give them the full amount of hours that they open for that location. Example if they open from 8am to 5pm; tell them 9 hours eventhoug your plan is to return at 3 30pm. If for some reason you return at 4pm they charge for 2 days instead of 1. No matter the announcement says that the rental is for one day. Also they take a lot of your time to setup the trailer into your truck. Very Bad experience; customer service 5

FRANCISCO V. 
Rating:
4.0

Customer did not leave a comment.

Sidney J. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!

France B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meshoki W. 
Rating:
3.0

Had to clean the truck and the millage on the truck and the paperwork did not matched and I missed it which cost me about $40 dollars more of what I was expecting.

Victor D. 
Rating:
3.0

I made reservations for a trailer and appliance dolly, however upon arrival I was told there were no available dolly's. I had to drive about 10 mins out of my route to get a dolly. It was a very distasteful experience and inconvenience.

Nikendria W. 
Rating:
5.0

N/a fast and efficient service

Donisa B. 
Rating:
3.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Hocine D. 
Rating:
5.0

Customer did not leave a comment.

Dejiah P. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Demetrius W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA T. 
Rating:
5.0

Continue the Great work

CRYSTAL J. 
Rating:
5.0

Customer did not leave a comment.

Shedric M. 
Rating:
5.0

This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.

Darian A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIARA M. 
Rating:
5.0

Customer did not leave a comment.

Debora C. 
Rating:
1.0

Staff needs to check in equipment when the equipment is returned. I returned the trailer I rented at 5:01pm last night and at 2pm today your staff claims it had not been returned. How can this be? I advised the manager to pull the camera footage and she confirmed the trailer was returned. Minutes later she said it was just checked in. Terrible service! Rental places are supposed to check inventory daily especially when they allow after hours returns. I will never use again and will never recommend this location and it's the closest to my home.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

WILSON G. 
Rating:
5.0

Customer did not leave a comment.

Garrian G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

There was a line when I initially came in maybe have another representative there because there were some people who had walked out. I received a wonderful check out as well as a check in.

BRENDA L. 
Rating:
4.0

n/a

GILBERT R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Ava and the other young lady at this location was AWESOME!!! I had been to 3 different locations and was told I couldn't drop the truck and trailer at either of those locations. They were so helpful at this location. These ladies deserve a raise. Very professional and friendly

KAMWANNA ANQUNET B. 
Rating:
5.0

26 footer didnt have "EasyRide". Very bumpy ride. Texas Movers Company was hired as helpers for loading and unloading, but they didnt show up.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Broderick S. 
Rating:
5.0

Mr. CODY WAS SUCH AN AMAZING HRLP AND KEPT ME IN GOOD COMPANY. IM PREGNANT AND HE MADE SURE I DIDNT CARRY ANYTHING TO THE CAR AND GOT NE WATER. VERY POLITE. BEST CUSTOMER SERVICE I HAVE EVER HAD.... SERIOUSLY AT A UHAUL PLACE.

Maronica C. 
Rating:
3.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
5.0

It was easy to reserve my unit online and it was ready to go when I arrived!

Cassandra A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana N.  |  Overall Experience 
Rating:
5.0

Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

Calvin R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fard S.  |  First Impressions 
Rating:
3.0

Good customer service!!

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadeidra C.  |  Overall Experience 
Rating:
5.0

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Dana N.  |  First Impressions 
Rating:
3.0

Prices to high... Found another storage same size and half the price with insurance

Carol D.  |  Overall Experience 
Rating:
5.0

I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

shirley h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galelyn D.  |  Overall Experience 
Rating:
5.0

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

Enika M.  |  First Impressions 
Rating:
5.0

They were nice, the Manager was very helpful and understanding.....

Yolanda D.  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

April B.  |  First Impressions 
Rating:
1.0

I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Martica B.  |  Overall Experience 
Rating:
5.0

Ava is always a pleasure. Very professional and cares about her customers needs

Sharina S.  |  First Impressions 
Rating:
5.0

The lady who helped me yesterday was very professional. I really appreciated her kindness.

Freddy J.  |  Overall Experience 
Rating:
5.0

Great customer service

Jorge O.  |  Overall Experience 
Rating:
4.0

I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Leslie L.  |  Overall Experience 
Rating:
5.0

This facility is one of your BEST!!! I might add it is managed extremely well...

Linda B.  |  Overall Experience 
Rating:
5.0

Ms. Ava and the staff are very friendly and provide great service!

Stephanie A.  |  First Impressions 
Rating:
5.0

Very good customer service and very polite

TANEISHA D.  |  First Impressions 
Rating:
5.0

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Regina L.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Reginald S.  |  Overall Experience 
Rating:
5.0

Great attitude, great service, professional performance

Freddy J.  |  First Impressions 
Rating:
5.0

Wonderful customer service

cynthia c.  |  First Impressions 
Rating:
5.0

Excellent service and perfect smart manager Thank u everything she don.

Aklilu M.  |  First Impressions 
Rating:
5.0

Ava was very helpful

BRIAN L.  |  Overall Experience 
Rating:
5.0

Thank you

meya s.  |  Overall Experience 
Rating:
2.0

We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Brian B.  |  Overall Experience 
Rating:
5.0

Ava was the best always willing to go above and beyond.

Deborah M.  |  Overall Experience 
Rating:
3.0

Richey staff ok....Ubox people need to get stuff togrther....

Barbara L.  |  First Impressions 
Rating:
5.0

Ava took care of my need

Marvin H.  |  First Impressions 
Rating:
5.0

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Helen P.  |  First Impressions 
Rating:
5.0

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

Cheryl L.  |  First Impressions 
Rating:
5.0

I love this storage location and if I ever needed another storage, I would only come back to this one!

TANYANIKA T.  |  Overall Experience 
Rating:
5.0

Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

DEBBY T.  |  Overall Experience 
Rating:
5.0

Ava was a sweetheart and offered great customer service!

Ronisha B.  |  Overall Experience 
Rating:
4.0

Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.

Margaret D.  |  Overall Experience 
No reviews have been submitted for this location.

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