Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-45 & Richey

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Jasmeen E.
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Everything went smooth will come back again!

Jeffery L.
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Make sure you keep and promote Becky. She was so awesome in helping us with questions we had, as well as locating a truck for us fast. She is the perfect example of how customer service is suppose to look like. Her smile can turn a confusing situation positive in a blink of an eye.

Bridgett T.
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Awesome personal and service!

Lonzie A.
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Ava was awesome

Alice B.
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Don't change a thing !!!

Christopher F.
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Ava Davis was extremely helpful and informative. She was working alone, but handled all my needs with professionalism and aplomb, including changing a tire on the dolly I was renting to make sure that no problems arose in my 980 mile journey. She was very efficient and courteous. She is a credit to your organization.

Marles C.
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Customer did not leave a comment.

Elexis J.
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Customer did not leave a comment.

Gilbert W.
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I was forced to rent a small 10ft truck because your document requirements to rent a pick up truck were so stringent. I was 40 miles from my home and didn't have the time or patience to do a 80 mile round trip just to provide documents like a passport. Those document requirements felt like I was buying a car or house.

David M.
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Great experience once again!

Keonsha M.
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The staff memeber that helped me was very nice but tend to slow down the process by asking personal questions and getting off topic. the manger, she was nice but spoked loudly and I had another customer in my personal business due to her speaking extremely loud and laughing while helping me out. The gut on the other hand moved slowly and I felt like he was playing with my time while I was trying to take care of my business. Some staff may need training somewhat unprofessional. restroom was not clean and smelled bad.

Tina B.
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Customer did not leave a comment.

Yolanda D. | Overall Experience |
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They were nice, the Manager was very helpful and understanding.....

Angelia A.
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Customer did not leave a comment.

Carlos A.
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Customer did not leave a comment.

Kimberly H.
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Customer did not leave a comment.

Shenetria W.
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Excellent customer service

Linda B.
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Keep up the great work. Ava and her team go above and beyond for their customers. I specifically choose this particular location for my Truck & Trailer Needs! The entire team rocks!!!

Michael W.
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Customer did not leave a comment.

Roderick S.
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Customer did not leave a comment.

Cherrell R.
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Nothing the manager was a very sweet , made my moving day much smoother

Tonya T.
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Customer did not leave a comment.

Shyrell H.
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Customer did not leave a comment.

Cassandra R.
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All was well

Ashley S.
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Ava has always been a great help to me and my family whenever we move in the area. Thank you Ava!!!

Belinda D.
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Customer did not leave a comment.

Javelin H.
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Just keep up the good work I really appreciated the service.

Mark C.
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fast, courteous service. very professional

Kenneth B.
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I couldn’t ask for a better crews

Dontrease J.
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Customer did not leave a comment.

david J.
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Customer did not leave a comment.

Trenton G.
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This location was the best experience I had since i used the uhaul service. Very knowledgeable Very organization awesome customer service. This location went out there way to help me instead of sending me else where. They tracked down the hitch I needed for install. Went to pick and then made it happen. When I’m in the Houston area that will be the location I’ll use even if it’s out the way. There customer service is well worth the trip.

Terry H.
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Customer did not leave a comment.

Kasey R.
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Ava was wonderful!! She was so helpful and sweet!

Peggy L.
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Ava is amazing!!!

Brandon E.
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Customer did not leave a comment.

Boes M.
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Customer did not leave a comment.

Chanel B.
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Customer did not leave a comment.

Shaniece H.
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Customer did not leave a comment.

Luke L.
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Only "Above average" and not "Excellent" because there was no one in the office when I arrived except a sleeping customer. I had to go out into the garage to ask a fellow installing a hitch to come in and help me. The manager returned shortly after. However, she was GREAT! Her customer service was EXCELLENT! I enjoyed dealing with her. Equipment problem: The strap ratcheting mechanism on the trailer wasn't lubricated for a LONG TIME ... very rusty and was very difficult to work with when strapping the vehicle to the trailer. I would definitely rent from this location again and recommend this location to a friend.

Enrique Z.
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Customer did not leave a comment.

Dianna M.
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Customer did not leave a comment.

Ronesa J.
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None the services are great

Torie V.
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Customer did not leave a comment.

Susan M.
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Your locks are rusty and old and don’t work easily. I had a self service pickup via my phone but could not open the lock on the back of the truck. I tried repeatedly for about 10 minutes and it was cold and my fingers were numb so I gave up. Called customer service, but of course they kept me on hold as usual and I hung up. Also the truck was not parked under the canopy or under the Uhaul sign like the directions said. It was parked with a bunch of trucks way in the back and took a long time to find. Very disappointed in this experience overall. I had to come back two hours later when the store opened.

Michael W.
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Customer did not leave a comment.

Wendy F.
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Thank you ! For going above and beyond for our family needs .

Jose F.
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Customer did not leave a comment.

Boes M.
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Wonderful customer service

Roy C.
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Ava was so wonderful and I thank God for her.

Lidia L.
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Bad costumer service

JACQUELIN R.
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Customer did not leave a comment.

james N.
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The guys at the front were very quick getting me in and out and it was greatly appreciated.. that's not always the case!

Qwentadria W.
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N/A. The customer service was great! Everything went smoothly. Ava (the store manager) was very helpful!

Chima M.
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Couldn’t pickup up truck as already scheduled online due to a defective lock to access the key. I was also promised a “reservation guarantee” of $50 credit which seems to all be a mirage as it was never done even after call customer service twice in almost 3weeks after the transaction was completed. This has been a terrible and poor experience for a company with such reputation

Robert R.
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I received a text to call UHaul because pickup location changed. When I got to new location (Westfield 2720 FM 1960) staff was clueless, rude and non-helpful. Went to original pickup location (I-45 @ Richey). Personnel were helpful.

Marco G.
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Customer did not leave a comment.

Cris T.
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Customer did not leave a comment.

Mark T.
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The customer service was “TREMENDOUS “, Fast, Courteous and Actually Cared about the client. She is the reason I will let friends, family & acquaintances know that if you’re in need of a rental truck or equipment to go to this specific uhaul facility.

Jourdyn R.
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Had an easy time moving my furniture to a new place. Clerk at the front was very helpful, and friendly. I will definitely recommend this location.

Deloris W.
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Get more heavy duty dollies... overall this will definitely be my go to place for all my rental needs

Suzanne B.
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Ava was super helpful and very friendly

Patsy H.
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The manager was professional and a great person. She did a wonderful job. Thanks.

Effron W.
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Fix the trailer

Dewayne M.
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Customer did not leave a comment.

Rashitta H.
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Customer did not leave a comment.

Daniel L.
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Service was great butCould not locate drop box to return key and was on the phone waiting for customer service for 40 minutes just waiting for further instructions.

Charles A.
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Customer did not leave a comment.

Nicole H.
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Customer did not leave a comment.

Denise N.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Lakeisha P.
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Customer did not leave a comment.

Charles A.
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Customer did not leave a comment.

Joshua R.
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Customer did not leave a comment.

Lester N.
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Customer did not leave a comment.

Kendall M.
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Great costumer service

April B. | First Impressions |
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Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

Travon C.
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Excellent customer service.

Martica B. | Overall Experience |
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I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Desmond C.
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Better communication about 24/hour service.

Wanda G.
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Eva was great

Wanda G.
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Eva is wonderful.

Martin M.
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Customer did not leave a comment.

David M.
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Perfect as always!

James R.
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There was great customer service, how do you improve on that

Reshma L.
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The manager was outstanding!!!! Great customer service

Ricardo L.
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Great service overall and easy to request service

Brenda S.
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The truck was full of dog hair, we paid for a mattress and sofa covers and we didn’t received them. We paid for 2 hours of helpers in our destination and they arrived 2 hours late and worked only 45 minutes.

Lakesha P.
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Ms. Ava was very helpful and welcoming, definitely enjoyed being able to encounter her presence this morning and will definitely recommend this location and return when needed! Have a blessed day Ava??

Henry R.
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The owner and her employees have always showing the greatest respect and professionalism.

Kiawanda H.
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N/a

Tiasha C.
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Left Rear light went out on the trailer in transport.

HEATHER W.
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The employees were all nice, helpful and professional!

Gracy R.
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Customer did not leave a comment.

Frederick S.
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Great Customer Service!!

Sharina S. | First Impressions |
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Ava is always a pleasure. Very professional and cares about her customers needs

Robert C.
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Customer did not leave a comment.

Henry R.
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Nothing

Freddy J. | Overall Experience |
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The lady who helped me yesterday was very professional. I really appreciated her kindness.

Shenna G.
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Trinity at the north location was amazing and very attentive. He deserves a promotion. Thanks Trinity

Jorge O. | Overall Experience |
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Great customer service

donald C.
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I originally started out at a reservation with Spring Cypress and 45 location however when I just as I was about to arrive to get truck Cynthia called so say they didn't have one for me...she then told me I could go to 1960 and Aldine Westfield or Rayford Rd to pick up truck they both had one. I told her I wanted to hear they had one so she called and they said they didn't have one...I had to call 45 and Richey road myself to find me a truck, drive out of my way, add mileage to truck all because a reservation doesn't seem to matter with Uhaul. The lady at Spring Cypress and 45 was rude and lazy.. thank God for the 45 and Richey Road for saving the day and coming through...they said they had the truck and did...Spring Cypress and 45 said they had the truck as they always do and then when almost time to pick it up they call and say they don't this isn't the first time this happened last time they sent me 30 miles out of my way to pick up a truck...thank you again 45 and Richey Road

Jose M.
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Everyone there was very friendly and helpful.

Mario G.
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Customer did not leave a comment.

Tammy W.
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Trinity employee at 45 and richey lication told me I would not receive any additional charges when i dropped the trailer. The next morning my card was charged for a whole anothet day. Ava manager said she will follow up but I have yet to hear back from anyone. I explained my situation of mold and having to move within 5 days to both employers at pick up and return. Due to the short notice pf move i had very limited funds. I didnt have the trailer 4 full days. If id known id be cjarged id kept it the 24 hrs on day 4. That was not the case.

ROBERT B.
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As always, Ava is on top of her game. She is one of the best that I've dealt with. Always professional and willing to help.

Leslie L. | Overall Experience |
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I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Linda B. | Overall Experience |
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This facility is one of your BEST!!! I might add it is managed extremely well...

Stephanie A. | First Impressions |
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Ms. Ava and the staff are very friendly and provide great service!

TANEISHA D. | First Impressions |
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Very good customer service and very polite

Regina L. | Overall Experience |
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Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Reginald S. | Overall Experience |
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The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Freddy J. | First Impressions |
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Great attitude, great service, professional performance

cynthia c. | First Impressions |
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Wonderful customer service

Aklilu M. | First Impressions |
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Excellent service and perfect smart manager Thank u everything she don.

BRIAN L. | Overall Experience |
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Ava was very helpful

meya s. | Overall Experience |
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Thank you

Brian B. | Overall Experience |
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We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Deborah M. | Overall Experience |
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Ava was the best always willing to go above and beyond.

Barbara L. | First Impressions |
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Richey staff ok....Ubox people need to get stuff togrther....

Marvin H. | First Impressions |
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Ava took care of my need

Helen P. | First Impressions |
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I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Cheryl L. | First Impressions |
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Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

TANYANIKA T. | Overall Experience |
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I love this storage location and if I ever needed another storage, I would only come back to this one!

DEBBY T. | Overall Experience |
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Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

Ronisha B. | Overall Experience |
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Ava was a sweetheart and offered great customer service!

Margaret D. | Overall Experience |
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Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.

No reviews have been submitted for this location.

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