Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trinity was so helpful Friendly I love this location so far you need more guys like him
ERICK F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ojas K.
Rating:
5.0
Reserved online requesting location closer to home. Thankfully I called to confirm reservation the day prior to find out the picked up location was different. I never received a call from U-Haul once determined where the trailer was to be picked up as communicated via the confirmation email.
Kevin G.
Rating:
3.0
Customer did not leave a comment.
CANDACE K.
Rating:
5.0
Customer did not leave a comment.
Colby J.
Rating:
5.0
Only thing better, is if it drove itself.... or had a bed behind the seats....
Everything on the U-Haul transaction was smooth and the truck was fantastic. Wish my own vehicle had A/C as cold...
My only thing that could have put me more at ease, is if there was something one could do to kill the engine when one has to sleep at night in a hotel. Such as a key WITH A CHIP IN IT, that makes "only that key" specific to "that truck" That way no thief can steal a truck...
But all n all,,, everything was great
KEVIN G.
Rating:
4.0
Trucks should be newer.
Juan M.
Rating:
5.0
Customer did not leave a comment.
Edward P.
Rating:
5.0
Customer did not leave a comment.
Danielle C.
Rating:
5.0
Customer did not leave a comment.
IRA H.
Rating:
5.0
The service was wonderful at this location. Cody, the manager answered my questions and even set up a future reservation for me.
I will recommend this location to every one in need of UHaul services.
SCARLETT T.
Rating:
5.0
Customer did not leave a comment.
Bobby W.
Rating:
5.0
Used roadside assistance they were very helpful and quick
JESSE A.
Rating:
5.0
Customer did not leave a comment.
Tyra F.
Rating:
5.0
Seems fine to me.
PATRICIA S.
Rating:
5.0
I would recommend maybe offering trailer electrical adapters for rent. Our vehicle didn't have the proper port for the trailer we rented and the associate we worked with was very helpful in finding us the right one but unfortunately it was only for purchase. This was our first and probably our last time towing any load (we purchased a motorcycle and had to get it home. One time trip) and we did not have a need for the adapter. I think renting it out would be a great solution
Harsh M.
Rating:
5.0
Excellent service except experienced difficulty viable locations for return. Pls update your locations Google map.
OLUBUNMI O.
Rating:
5.0
Customer did not leave a comment.
ROY D.
Rating:
1.0
Dirty trucks and drivers side window switch was broken. Could not let window up and down without sticking your finger in the broken switch. Costumer service was terrible
MICHELE C.
Rating:
5.0
Customer did not leave a comment.
Aaron L.
Rating:
5.0
Leslie / Lesley and her colleague went above and beyond. By far the most courteous and friendly u-Haul representatives, I have met many through the years. Despite the extremely grueling heat and my arrival past closing time on a Sunday, Leslie was welcoming and took care of me and others with confidence and authority. She took the stress out of moving.
Sincerely,
Kevin Kelly
Kevin P K.
Rating:
1.0
Justin was very rude. Went to pick up my ubox, first I was told that my large sedan wouldn't be suitable but come to find out they didn't have a trailer to hook it up to and advised that I come back Monday. I was also advised that I have to call ahead of time and arrange to pick up MY BELONGINGS which is no where in the contract. I ended up calling customer service who called a nearby location to get a trailer. I was so upset because he could have done this instead of trying to send me on my way. He was upset that he had to go pick up a trailer and did not try to hide it! Worst U-Haul experience ever…it was a little work involved in setting up the ubox and I guess he was not there to work.
Kiesha W.
Rating:
5.0
Customer did not leave a comment.
Kevin L.
Rating:
5.0
Customer did not leave a comment.
James Y.
Rating:
4.0
Return it today 6/6/2021 @8:45am
LA RENZO B.
Rating:
5.0
Customer did not leave a comment.
AURELLIO G.
Rating:
5.0
Customer did not leave a comment.
Eric F.
Rating:
5.0
Great service
ROY P.
Rating:
5.0
Customer did not leave a comment.
oscar O.
Rating:
4.0
hopefully stay consistent with customers satisfactory 🙂
WILLIAM R.
Rating:
3.0
Customer did not leave a comment.
Larhonda A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Alfredo Q.
Rating:
5.0
Customer did not leave a comment.
Christina M.
Rating:
5.0
Statified
ROY P.
Rating:
3.0
more help they seemed overwhelmed and backed up. I had to stand in line for 30 mins just to get my rental.
Hollie L.
Rating:
5.0
Customer did not leave a comment.
DINA H.
Rating:
4.0
Customer did not leave a comment.
ELMER C.
Rating:
5.0
Customer did not leave a comment.
CRISELDA R.
Rating:
5.0
Customer did not leave a comment.
EVELYN F.
Rating:
4.0
The price of renting a 6x12 trailer is extremely high. Not this locations fault but Uhaul in general
CURTIS S.
Rating:
5.0
Customer did not leave a comment.
BERNADETTE M.
Rating:
5.0
Customer did not leave a comment.
BRIDGET D.
Rating:
5.0
Customer did not leave a comment.
CRISELDA R.
Rating:
4.0
Customer did not leave a comment.
Ace A.
Rating:
5.0
wheel steering crooked performance
Fredis V.
Rating:
4.0
Customer did not leave a comment.
Saundra M.
Rating:
5.0
Customer did not leave a comment.
RONNIE N.
Rating:
5.0
Customer did not leave a comment.
WILLIE M.
Rating:
5.0
Customer did not leave a comment.
Criselda R.
Rating:
3.0
Customer did not leave a comment.
Christopher B.
Rating:
5.0
Customer did not leave a comment.
Anndrea S.
Rating:
5.0
Customer did not leave a comment.
MICKEY L.
Rating:
4.0
Customer did not leave a comment.
SHANE M.
Rating:
5.0
Location was great! Justin & Dominique took excellent care of me at pickup and drop off. BUT, I am thoroughly disappointed with the reservation process. I confirmed my rental 10 days in advance. Received email indicating it was confirmed. Found out someone was supposed to contact me. The original equipment I reserved was not held for me nor was it at the location where I reserved. Very upsetting. Thankfully Justin & Dominique took care to do their best to rectify.
Stacy G.
Rating:
5.0
Good service
Robert R.
Rating:
5.0
Customer did not leave a comment.
Charles W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Axel F.
Rating:
5.0
Customer did not leave a comment.
Ramon O.
Rating:
5.0
Customer did not leave a comment.
CHASIDY S.
Rating:
5.0
The driver sun visor need repairing due to its broken and may cause a distraction to the driver.
DIANA R.
Rating:
5.0
very helpful and attentive staff.
SHERMAN HENRY JR H.
Rating:
3.0
Customer did not leave a comment.
NAKINYA G.
Rating:
3.0
Customer did not leave a comment.
Brenda V.
Rating:
5.0
Well nothing! Customer service was great ! Cody was very nice guy, knowledgeable and friendly staff.
TOMMY D.
Rating:
5.0
Answer the phone faster. I tried to use the website but it kept looping me back to purchase new equipment. Everything else was great. Especially the customer service.
Clinton S.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
Rating:
5.0
I just wanted to thank, Eduardo he is very helpful, all the time I go there he makes everything easier
Ramiro M.
Rating:
5.0
Good Team
FREDDY J.
Rating:
5.0
Fast,clean,nice worker
Thank U
Shazan C.
Rating:
5.0
Representative, Trinity I believe was his name was extremely courteous and helpful
Charles K.
Rating:
5.0
Nothing. My experience was great. The employee were very helpful. They really did their job.
LILLIAN O.
Rating:
5.0
Customer did not leave a comment.
Dalila H.
Rating:
5.0
After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations.
Cody please continue your excellent personality and work ethics, you deserve the “EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR”. We will continue returning back for more rentals.
Thank You,
Rosita Macek
Rosita M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE R.
Rating:
5.0
Customer did not leave a comment.
MICHAEL DURANTA H.
Rating:
5.0
Cody was very efficient and nice.
I was concerned about other workers were not wearing masks. What's up Uhaul?
BRENDA S.
Rating:
5.0
Customer did not leave a comment.
Fard S.
|
Overall Experience
Rating:
3.0
Was charged for an extra day for bringing a little more than an hour past my due time. I rented a 15' moving Van and a open trailer. The trailer and truck were scheduled to be returned at two different locations. The trailer was due back at 11am and the van at 9am. My return date and time was on a Sunday which did not impact anyone not getting their vehicle since both locations were closed. I have spent thousands of dollars with U-Haul over the last two years and am disappointed with the additional $55 dollar charge. Will think hard about another rental with U-Haul when the time comes.
LARRY M.
Rating:
5.0
Customer did not leave a comment.
LUZ O.
Rating:
5.0
Customer did not leave a comment.
JULIA A.
Rating:
4.0
The drop off location personnel had very foul language ! My husband was extremely offended by their language.
Gloria C.
Rating:
5.0
Customer did not leave a comment.
KENNETH H.
Rating:
5.0
Great customer service and very helpful
Shenavia T.
Rating:
3.0
Customer did not leave a comment.
RAUL S.
Rating:
4.0
Customer did not leave a comment.
Darnell C.
Rating:
5.0
Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX.
Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas.
Customer Service that Cody provided us was 110% satisfactory and he needs to be cloned 10 times.
Other than that, we don’t want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured.
Rosita Macek
Rosita M.
|
First Impressions
Rating:
4.0
I have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.
Saundra L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jon M.
Rating:
5.0
I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team.
Respectively
E Jones
Erika J.
|
Overall Experience
Rating:
5.0
Fast service every time!
CRISELDA R.
Rating:
5.0
Customer did not leave a comment.
Roger B.
Rating:
5.0
Customer did not leave a comment.
Darnell C.
Rating:
5.0
Customer did not leave a comment.
JESSIE W.
Rating:
5.0
Customer did not leave a comment.
JEMMOTH H.
Rating:
5.0
Customer did not leave a comment.
Ramond J.
Rating:
5.0
Customer did not leave a comment.
Kiera J.
Rating:
5.0
Eduardo at this location is always so courteous and friendly! We will use this location again!
CRISELDA R.
Rating:
3.0
Customer did not leave a comment.
MICHELLE S.
Rating:
5.0
The two guys that assisted me was awesome . Because of the great customer service I will be returning to this location as well as referring friends to this location .
SERHONDA M.
Rating:
4.0
Customer did not leave a comment.
JOHN G.
Rating:
5.0
Customer did not leave a comment.
CEDNETRA T.
Rating:
1.0
Customer did not leave a comment.
SHADERICA R.
Rating:
5.0
Great customer service
AUGUSTINE G.
Rating:
5.0
I originally made an online order for your Greenpoint location for pickup where I was sent a confirmation number to later received a phone call less than 24 hrs. before pickup to ask if I could go to another location and get the Truck. I was very disappointed because this made me have to travel farther than I was expecting to do, and it was a inconvenience for me. I talked with a representative from the call center name Monica she advised me that I really had no other option because that location did not have a Truck. She also said if I canceled that order that UHaul would send me a $50 refund for my inconvenience and I could book at the 16405 location so I did I canceled and spoke with a representative name Raquel to cancel. The Manger at the 16405 location was so professional and kind he went the extra mile to make my new reservation go smoothly I would recommend this location to family and friends but not the Greenpoint area. I have not received any refund nor have I received a phone call from UHaul with an apology.
TREMAINE T.
Rating:
4.0
Customer did not leave a comment.
Amenta T.
|
Overall Experience
Rating:
5.0
Keep keep good customer service
CHARLIE H.
Rating:
5.0
Customer did not leave a comment.
Tina B.
Rating:
3.0
Customer did not leave a comment.
ANGELICA C.
Rating:
4.0
Customer did not leave a comment.
Ray D.
Rating:
4.0
Customer did not leave a comment.
John B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARA W.
|
Overall Experience
Rating:
5.0
Very clean organized location. Staff excellent 😊👍
Tammy S.
|
Overall Experience
Rating:
5.0
I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!
France B.
|
Overall Experience
Rating:
5.0
Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!
France B.
|
First Impressions
Rating:
5.0
This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.
Darian A.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mary R.
|
Overall Experience
Rating:
5.0
It was easy to reserve my unit online and it was ready to go when I arrived!
Cassandra A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dana N.
|
Overall Experience
Rating:
5.0
Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.
Calvin R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Fard S.
|
First Impressions
Rating:
3.0
Good customer service!!
Michael J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kadeidra C.
|
Overall Experience
Rating:
5.0
Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.
Dana N.
|
First Impressions
Rating:
3.0
Prices to high... Found another storage same size and half the price with insurance
Carol D.
|
Overall Experience
Rating:
5.0
I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.
shirley h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Galelyn D.
|
Overall Experience
Rating:
5.0
General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help
Enika M.
|
First Impressions
Rating:
5.0
They were nice, the Manager was very helpful and understanding.....
Yolanda D.
|
Overall Experience
Rating:
5.0
Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate
April B.
|
First Impressions
Rating:
1.0
I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money
Martica B.
|
Overall Experience
Rating:
5.0
Ava is always a pleasure. Very professional and cares about her customers needs
Sharina S.
|
First Impressions
Rating:
5.0
The lady who helped me yesterday was very professional. I really appreciated her kindness.
Freddy J.
|
Overall Experience
Rating:
5.0
Great customer service
Jorge O.
|
Overall Experience
Rating:
4.0
I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.
Leslie L.
|
Overall Experience
Rating:
5.0
This facility is one of your BEST!!! I might add it is managed extremely well...
Linda B.
|
Overall Experience
Rating:
5.0
Ms. Ava and the staff are very friendly and provide great service!
Stephanie A.
|
First Impressions
Rating:
5.0
Very good customer service and very polite
TANEISHA D.
|
First Impressions
Rating:
5.0
Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.
Regina L.
|
Overall Experience
Rating:
5.0
The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them
Reginald S.
|
Overall Experience
Rating:
5.0
Great attitude, great service, professional performance
Freddy J.
|
First Impressions
Rating:
5.0
Wonderful customer service
cynthia c.
|
First Impressions
Rating:
5.0
Excellent service and perfect smart manager Thank u everything she don.
Aklilu M.
|
First Impressions
Rating:
5.0
Ava was very helpful
BRIAN L.
|
Overall Experience
Rating:
5.0
Thank you
meya s.
|
Overall Experience
Rating:
2.0
We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.
Brian B.
|
Overall Experience
Rating:
5.0
Ava was the best always willing to go above and beyond.
Deborah M.
|
Overall Experience
Rating:
3.0
Richey staff ok....Ubox people need to get stuff togrther....
Barbara L.
|
First Impressions
Rating:
5.0
Ava took care of my need
Marvin H.
|
First Impressions
Rating:
5.0
I was professionally greeted Davis. She provided information and made me feel secure about storing my possession.
The storage was clean as well as the surrounding ground.
I recommend this location.
Helen P.
|
First Impressions
Rating:
5.0
Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!
Cheryl L.
|
First Impressions
Rating:
5.0
I love this storage location and if I ever needed another storage, I would only come back to this one!
TANYANIKA T.
|
Overall Experience
Rating:
5.0
Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!