Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

2985 reviews

16405 I-45 N   Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

(281) 440-5113

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 440-5113

16405 I-45 N
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
5.0

Excellent service and equipment. I really liked the service and I recommend this service.

Jonathan C. 
Rating:
5.0

Customer service was great!!!!!

ASHLEY M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

I like that the staff was friendly and knowledgeable about their job. It was a pleasant experience.

TODD J. 
Rating:
3.0

I called and told them I would need trailer for 6 hours longer and they charged me for an entire day, I would have thought it should be prorated since they expected it back that day not the next day at 10:00 am.

VONNIE H. 
Rating:
2.0

Everything I requested was not applied to my reservation. I booked the rental for 24 hours and was told I only booked it for 6 hours. I also requested a appliance dolly which was unavailable when I checked out. My move was unnecessarily rushed. And the staff was extremely rude and walked off in the middle of helping me to help another customer without excusing herself.

LAKEISHA J. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

JANEL R. 
Rating:
5.0

Actually everything was very well handled the staff really knew there stuff and was very friendly and informative.

Rando C. 
Rating:
5.0

N/A. Great Overall experience!

VICTOR H. 
Rating:
5.0

Customer did not leave a comment.

Massie W. 
Rating:
5.0

The place we were supposed to drop it off at was abandoned. Sign said open but door was locked, no one answered the phone. Had to go to the above location and they were very helpful and inviting. She went way above the call of duty to help. We had to call the 1800 number to find out where to go since the place we were sent to was abandoned. What a joke. Sat on the phone for over an hour. Kept getting hung up on and sent to an international number. Finally looked up a uhaul place close by to find the above shop. Thank God she was great because the entire feascal was a crap show from the moment we were scheduled to pick up. Nothing at all went as planned or told. Would not recommend using UHaul unless it is your last result.

clint D. 
Rating:
5.0

None, the staff was very kind and courteous. They even help me when I have left my keys at home and there was no extra time for the truck to be returned, Heidi took time to run me back to get my keys to my truck and brought me back to the Uhaul place, that is excellent customer Sevice. I would like to thank Heidi and the entire staff.

VICTOR W. 
Rating:
1.0

Make sure equipment works. Had a 26 ft truck drove it 20 miles to location just to find out that the ramp didn't work.

PRECIOUS W. 
Rating:
5.0

Nothing

LULA C. 
Rating:
5.0

Customer did not leave a comment.

Le Ann R. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Cody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.

sidney g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNIE E. 
Rating:
5.0

Customer did not leave a comment.

Tammeka F. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Brianna F. 
Rating:
3.0

The service is good, they are very friendly, unfortunately they kept my license when I entered to check in and when I returned to deliver the equipment and ask for my license, it turned out that it was lost. It is an inconvenience, apart from the fact that although they have a local telephone number, your call always goes directly to the corporation and the waiting time is ridiculously no less than 47 minutes and sometimes they do not even answer, it is much easier to drive to the location. and fix it in person, they need to update their systems since they are pessimistic how to buy the use immediately after you deliver and after days they charge you for the one that remained in hold and then wait for 3 to 5 business days to get it back.

Monica J. 
Rating:
5.0

Customer did not leave a comment.

DEBRA V. 
Rating:
1.0

We had roaches in the truck we rented and now I'm afraid we might have some on our furniture/stuff

Jasmeet K. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

Customer did not leave a comment.

Alejandra B. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kasey R. 
Rating:
5.0

Everything was outstanding from beginning to end.

KAY H. 
Rating:
4.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Thanks! So much” to your staff for all your help.

Thomas D.  |  First Impressions 
Rating:
1.0

The location took forever to get assistance when we first arrived and booking through the mobile app was also frustrating because I did not get approve after I already paid for the rental. The amount I was charged was way too high for my sake. They tell you that you put this much based off of mileage but you never really know how many trips you need so when you go over that you get charged again. Over $300 just for a 20' that seems way over priced and like an overall scam. The truck wasn't even gassed and I had to gas it twice which was extremely difficult to accept that I have to not only gas the vehicle to use it but when I also return it. I am better off hiring a company the next time I move, I thought using U-Haul would be a smart move for me and for my wallet.

Dravette S. 
Rating:
5.0

Customer did not leave a comment.

JOYRICE J. 
Rating:
5.0

Customer did not leave a comment.

ROSALIN G. 
Rating:
5.0

Customer did not leave a comment.

Danilo P. 
Rating:
2.0

Customer did not leave a comment.

DRUVANI R. 
Rating:
5.0

Excellent

Padam P. 
Rating:
3.0

Very cramped Signage not vkear

LESLIE F. 
Rating:
3.0

Have more than one person working the counter on a Saturday morning.

Brenda D. 
Rating:
5.0

Teamwork was very evident

LIONEL B.  |  First Impressions 
Rating:
5.0

Great experience and team at this location keep up the great work.

David G. 
Rating:
5.0

Staff was busy and super helpful!

Marshall C. 
Rating:
5.0

Your guess is as good as mine

LIONEL B. 
Rating:
3.0

Need more representatives working

Daniella M. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
5.0

Nothing everything was great and so were the employees

Lula C. 
Rating:
5.0

Customer did not leave a comment.

London R. 
Rating:
2.0

My reservation location was changed due to a shortage of trucks. Completely understandable, but why send an 0800 reservation for online pickup to a location for hand delivery that doesn't open until 0900. Not the locations fault, but uhaul overall. What was the locations fault was leaving it on 1/16 of a tank of gas. You can check the contract. Literally what it said. Then the cab of the truck smelled like cigarellos and marijuana. Overall a very disappointing and upsetting experience.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

TERRI P. 
Rating:
1.0

The people here charged me double and now I have to call corporate to get a refund that will probably take weeks to happen

Travis J. 
Rating:
4.0

Very good experience

AMBER J. 
Rating:
1.0

Our u-haul became detached 35 minutes into our trip. We were on 610 when the ball became detached and it was only attached by the chains. Someone could have been seriously hurt or killed. We called u-haul and waited an hour and no one showed up. We ended up getting help from a man who stopped to help us. When your employees attach a u-haul they need to make sure they know what they are doing.

DANIEL B. 
Rating:
3.0

Customer did not leave a comment.

BEAU C. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Muy buem servicio al cliente

Gil C.  |  First Impressions 
Rating:
5.0

Trinity was so helpful Friendly I love this location so far you need more guys like him

ERICK F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ojas K. 
Rating:
5.0

Reserved online requesting location closer to home. Thankfully I called to confirm reservation the day prior to find out the picked up location was different. I never received a call from U-Haul once determined where the trailer was to be picked up as communicated via the confirmation email.

Kevin G. 
Rating:
3.0

Customer did not leave a comment.

CANDACE K. 
Rating:
5.0

Customer did not leave a comment.

Colby J. 
Rating:
5.0

Only thing better, is if it drove itself.... or had a bed behind the seats.... Everything on the U-Haul transaction was smooth and the truck was fantastic. Wish my own vehicle had A/C as cold... My only thing that could have put me more at ease, is if there was something one could do to kill the engine when one has to sleep at night in a hotel. Such as a key WITH A CHIP IN IT, that makes "only that key" specific to "that truck" That way no thief can steal a truck... But all n all,,, everything was great

KEVIN G. 
Rating:
4.0

Trucks should be newer.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

IRA H. 
Rating:
5.0

The service was wonderful at this location. Cody, the manager answered my questions and even set up a future reservation for me. I will recommend this location to every one in need of UHaul services.

SCARLETT T. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Used roadside assistance they were very helpful and quick

JESSE A. 
Rating:
5.0

Customer did not leave a comment.

Tyra F. 
Rating:
5.0

Seems fine to me.

PATRICIA S. 
Rating:
5.0

I would recommend maybe offering trailer electrical adapters for rent. Our vehicle didn't have the proper port for the trailer we rented and the associate we worked with was very helpful in finding us the right one but unfortunately it was only for purchase. This was our first and probably our last time towing any load (we purchased a motorcycle and had to get it home. One time trip) and we did not have a need for the adapter. I think renting it out would be a great solution

Harsh M. 
Rating:
5.0

Excellent service except experienced difficulty viable locations for return. Pls update your locations Google map.

OLUBUNMI O. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
1.0

Dirty trucks and drivers side window switch was broken. Could not let window up and down without sticking your finger in the broken switch. Costumer service was terrible

MICHELE C. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Leslie / Lesley and her colleague went above and beyond. By far the most courteous and friendly u-Haul representatives, I have met many through the years. Despite the extremely grueling heat and my arrival past closing time on a Sunday, Leslie was welcoming and took care of me and others with confidence and authority. She took the stress out of moving. Sincerely, Kevin Kelly

Kevin P K. 
Rating:
1.0

Justin was very rude. Went to pick up my ubox, first I was told that my large sedan wouldn't be suitable but come to find out they didn't have a trailer to hook it up to and advised that I come back Monday. I was also advised that I have to call ahead of time and arrange to pick up MY BELONGINGS which is no where in the contract. I ended up calling customer service who called a nearby location to get a trailer. I was so upset because he could have done this instead of trying to send me on my way. He was upset that he had to go pick up a trailer and did not try to hide it! Worst U-Haul experience ever…it was a little work involved in setting up the ubox and I guess he was not there to work.

Kiesha W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
4.0

Return it today 6/6/2021 @8:45am

LA RENZO B. 
Rating:
5.0

Customer did not leave a comment.

AURELLIO G. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Great service

ROY P. 
Rating:
5.0

Customer did not leave a comment.

oscar O. 
Rating:
4.0

hopefully stay consistent with customers satisfactory 🙂

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Larhonda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Alfredo Q. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Statified

ROY P. 
Rating:
3.0

more help they seemed overwhelmed and backed up. I had to stand in line for 30 mins just to get my rental.

Hollie L. 
Rating:
5.0

Customer did not leave a comment.

DINA H. 
Rating:
4.0

Customer did not leave a comment.

ELMER C. 
Rating:
5.0

Customer did not leave a comment.

CRISELDA R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN F. 
Rating:
4.0

The price of renting a 6x12 trailer is extremely high. Not this locations fault but Uhaul in general

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M. 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the “EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR”. We will continue returning back for more rentals. Thank You, Rosita Macek

Rosita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fard S.  |  Overall Experience 
Rating:
5.0

Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110% satisfactory and he needs to be cloned 10 times. Other than that, we don’t want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek

Rosita M.  |  First Impressions 
Rating:
4.0

I have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.

Saundra L.  |  First Impressions 
Rating:
5.0

I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones

Erika J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amenta T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA W.  |  Overall Experience 
Rating:
5.0

Very clean organized location. Staff excellent 😊👍

Tammy S.  |  Overall Experience 
Rating:
5.0

I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!

France B.  |  Overall Experience 
Rating:
5.0

Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!

France B.  |  First Impressions 
Rating:
5.0

This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.

Darian A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
5.0

It was easy to reserve my unit online and it was ready to go when I arrived!

Cassandra A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana N.  |  Overall Experience 
Rating:
5.0

Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

Calvin R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fard S.  |  First Impressions 
Rating:
3.0

Good customer service!!

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadeidra C.  |  Overall Experience 
Rating:
5.0

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Dana N.  |  First Impressions 
Rating:
3.0

Prices to high... Found another storage same size and half the price with insurance

Carol D.  |  Overall Experience 
Rating:
5.0

I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

shirley h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galelyn D.  |  Overall Experience 
Rating:
5.0

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

Enika M.  |  First Impressions 
Rating:
5.0

They were nice, the Manager was very helpful and understanding.....

Yolanda D.  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

April B.  |  First Impressions 
Rating:
1.0

I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Martica B.  |  Overall Experience 
Rating:
5.0

Ava is always a pleasure. Very professional and cares about her customers needs

Sharina S.  |  First Impressions 
Rating:
5.0

The lady who helped me yesterday was very professional. I really appreciated her kindness.

Freddy J.  |  Overall Experience 
Rating:
5.0

Great customer service

Jorge O.  |  Overall Experience 
Rating:
4.0

I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Leslie L.  |  Overall Experience 
Rating:
5.0

This facility is one of your BEST!!! I might add it is managed extremely well...

Linda B.  |  Overall Experience 
Rating:
5.0

Ms. Ava and the staff are very friendly and provide great service!

Stephanie A.  |  First Impressions 
Rating:
5.0

Very good customer service and very polite

TANEISHA D.  |  First Impressions 
Rating:
5.0

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Regina L.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Reginald S.  |  Overall Experience 
Rating:
5.0

Great attitude, great service, professional performance

Freddy J.  |  First Impressions 
Rating:
5.0

Wonderful customer service

cynthia c.  |  First Impressions 
Rating:
5.0

Excellent service and perfect smart manager Thank u everything she don.

Aklilu M.  |  First Impressions 
Rating:
3.0

Richey staff ok....Ubox people need to get stuff togrther....

Barbara L.  |  First Impressions 
Rating:
5.0

Ava took care of my need

Marvin H.  |  First Impressions 
Rating:
5.0

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Helen P.  |  First Impressions 
Rating:
5.0

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

Cheryl L.  |  First Impressions 
No reviews have been submitted for this location.

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