Britney was great from start to finish. Super knowledgeable. Customer advocate all the way!Isaac A. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Ivar Ave
U-Haul Truck Share 24/7© Location
Rosemead, CA 91770
(W of Rosemead Bl)
Services at this Location:
Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office is ok but the storage place nobody attended me no body answer the telephone number But the staff was super friendly.SERGIO S. | First Impressions
Very friendly and welcoming staff. They are a little short handed but over all experience it was excellent.Erica A. | Overall Experience
Customer did not leave a comment.SHANNEL K. | Overall Experience
Customer did not leave a comment.LUI S. | Overall Experience
The only thing I didn’t like was I had two storages and if one wasn’t paid I didn’t have access to the one that was paid. The manager was nice enough to let me go in one time to the paid storage.Tania R. | Overall Experience
Customer did not leave a comment.carlos c. | First Impressions
Customer did not leave a comment.Jasmin G. | Overall Experience
Customer did not leave a comment.Steve L. | First Impressions
The gentleman helping me didn't give me my storage unit number and walked away without asking if there was anything else that I needed. I had to wait to ask another staff member who was helping another customer for my storage unit number.Steve B. | First Impressions
Customer did not leave a comment.Jessica R. | Overall Experience
In the beginning the rates were great. Then as time went by the rates went up and I was not notified. I had asked for an address change the second year my things were in storage and it was not done until my card was stolen and I had to have a new account. Other than that everything was fine I was not happy that the rats had eaten my dining table and my child's dresser but yes I would recommend you haul to other peopleVirginia R. | Overall Experience
Customer did not leave a comment.Paul F. | First Impressions
Customer did not leave a comment.Melissa E. | Overall Experience
Customer did not leave a comment.Sara N. | First Impressions
I was not informed about having to go to the Rosemead location to fill out paperwork. Also when I arrived there, there was nobody available that knew how to handle the storage room paperwork. Had to wait 30 minutes for store manager to arrive. Meanwhile my hourly help waited in the parking lot for me on the clock. Very unprofessional.Johnny G. | First Impressions
Customer did not leave a comment.anthony s. | Overall Experience
I hope access hours is open for 24hrs.Takamasa M. | First Impressions
Customer did not leave a comment.Jessica R. | First Impressions
The lady for reservations didn't tell me we had to reserve a box 24 hours before drop off. That's the only thing that made my rating average.Tamara M. | First Impressions
Customer did not leave a comment.FRANCES MARIE R. | Overall Experience
It was a hassle moving in and out of the storage unit because of the door set up. Hard to reach the staff with questions because no one answered the phone and I couldn't even leave a voicemail.Sureshni S. | Overall Experience
Awesome employeeDerek S. | First Impressions
Customer did not leave a comment.thanh r. | Overall Experience
Customer did not leave a comment.Camila D. | First Impressions
the area was kept clean and great locationImelda R. | Overall Experience
Customer did not leave a comment.ROCIO M. | Overall Experience
Customer did not leave a comment.Ana R. | Overall Experience
On a day where life was so hectic Tony in your Rosemead location was so helpful and amazing amazing. Made me feel peaceful because of how helpful he was. I would use this location again 100%.Lorena R. | First Impressions
We have used U-Haul’s rental trucks and self-storage for many years and have been satisfied with the services provided. U-Haul is our rental facility for all of our moving needs. Thank you!Frank T. | Overall Experience
Customer did not leave a comment.Zhichao C. | Overall Experience
Muy bueno y limpioOctavio z. | Overall Experience
Customer did not leave a comment.quentin s. | Overall Experience
N/AJIMMY T. | Overall Experience
Customer did not leave a comment.Cathy H. | Online Move In
Customer did not leave a comment.Truong L. | Overall Experience
U-haul manager was quite helpful and made me feel like I was his only customer. Moving sucks; but this facility made the move tolerable.mark K. | Overall Experience
Rochel (Rosemead) is great. She was truly helpful in explanation and making everything run smoothly. My experience had its ups and down/ a bit shaky, but Rochel made my experience worth returning. Truly appreciated , Thank you,cleapathra d. | Overall Experience
I have used U-Haul storage for many years now and I find their professionalism and courtesy to be above average.JOE WAI C. | First Impressions
It would be great if the storage’s access hours are prolonged without extra free as well as free of charge for dumping trash. Overall, it’s still an excellent experience and I would signed up for storage here in the future if I need to.Jane E. | Overall Experience
Customer did not leave a comment.Edwin O. | Overall Experience
Customer did not leave a comment.Marina V. | First Impressions
The lock on my unit #63 look like it was scratched. And tampered with on my first move in day. The office provided me with a lock with a password not a key. I have to go to Home Depot to buy a round lock with a key to replace the one already on my unit. The storage unit is straight across from the brick wall that separates facility from the street. Anyone can climb over wall and tamper with locks to open unit door. Not the safest location for a storage unit!!!!Iman S. | First Impressions
First I was charged even though I qualified for the first month. Once I get to the storage the door was jammed, I waited about three hours to get help. I was told to come back next day and it wasn’t fixed yet. So I wasted time and gas on the U-Haul It was such a hassle. So annoying to call and wait. To not be helped, to be charged fees.Kelvin M. | First Impressions
I need to speak to someoneFrancisco P. | Overall Experience
1) I told the location manager in person last week that I had cleaned out the unit (#0092 in Rosemead, Ca.) and wanted the account closed. He stated there was nothing more I needed to do. I thought the matter had been rectified yesterday when his wife Rachelle told me the charges had been reversed but later I received a second email stating $92.00 had been removed from my checking to pay for the month of August. 2) A few days prior to talking with the manager (“Sean”) I went to my storage unit. As I prepared to leave the gate message, a little bit after 5:00pm, stated the location was closed so I was stuck inside. Fortunately Sean pulled up a few minutes later so I was able to exit the property but not until he told me the location now closes at 5:00. I had not received prior notice of any kind informing me of the change in hours. I also have an issue with Sean regarding the return of a truck I had rented about a year ago. I’d like to discuss the matter with someone in mgmt. Thank you. Sincerely Dave Fritch 626-260-4838DAVID F. | Overall Experience
The inconvenience is that you don’t have immediate personnel on premises ready to help. Local numbers would not answered and was transferred to call center. As soon as I informed that my storage was cleaned out, my access card was denied for me to leave the property. I had to sat there and waited for 10 minutes so I could piggyback another vehicle to got out. So frustrating !THANH V. | Overall Experience
Rachelle was so helpful, direct in her information shared and went above and beyond as a customer service representative. She handles her position well!SHELLI D. | Overall Experience
1) Locked out of facility although got through main gate with same card and code. 2) called facility 4x's b4 they were able to gain access for us. 3) rented 20 ft based on their advice on reservation call. 4) received 1 lock, arrived to 2-10ft storage (only given 1 lock) called again and agent had no clue that it was 2 units. No advise or clue what we were supposed to do. No help on site. No direction. 5) fit everything in 1 10ft unit. I want reduction on unit cost as we were I'll advised, no direction, no customer service. * I had 2 movers that I paid hourly waiting around over an hour while I tried dealing with the staff at the uhaul rental on Rosemead. Not a favorable experience at all!!!SHELLI D. | First Impressions
Customer did not leave a comment.mackey s. | Overall Experience
Customer did not leave a comment.barbara t. | Overall Experience
The staff was friendly but from the beginning there were a lot of discrepancies. Miscommunication thru different employees for different aspects of the process such as setting up the truck to getting our things in the storage. Conflicting sources for the hours of operation to the ease of access with key and access code. After only a month or two of being in storage our stuff was covered in saw dust and spider webs. It was not the worst experience since everyone was very friendly and did try to help but I would warn everyone I recommend to make sure you are very on top of things and ask a lot of questions because there could be a lot of confusion.jasmiyn b. | Overall Experience
I've moved out on 2/10/20. Not the 13. I've called and was told to call when i Moved out. And i did. I wad told i was going to receive a call back and never did. IMary L. | Overall Experience
Thanks fo your help, the manager and wife couple team. Sorry for the trouble and will thank you properly someday.SHAOLEI H. | Overall Experience
Michelle + Billy does an amazing job making sure customers are taken cared of.Jerry L. | Overall Experience
Thank you for the wonderful serviceNOIME G. | Overall Experience
Highly recommend. Good Service.LUIS R. | Overall Experience
The managers and staff at the Ivar location are beyond excellent they are patient they give you The satisfaction of knowing that you have been taken care of the lady manager there is beyond a diamond!DEBORAH R. | Overall Experience
Billy the manager and Nick were very kind and helpful. I had left my DL and they called me right away so I could get it back. Great service!FRANCELLI N. | First Impressions
It makes me feel safe and convenient.Yingchih W. | Overall Experience
To many mistakes very dissatisfied Bert will use u haul again , will tell all my friends the horrible experience we had .Gloria S. | First Impressions
A great facility overallDouglas C. | Overall Experience
I felt my things were safe at all times.After eight years boxes were not very dusty at all. Thank you U-HaulBOBBI n. | Overall Experience
Close later because 7pm is too early for someone moving in or out of the storageElizabeth V. | Overall Experience
N/ASteven F. | Overall Experience
Clean facility and friendly staff.Salvador M. | Overall Experience
Was treated extra nicedale m. | Overall Experience
Very happy with everything here. The staff was always courteous and helpful, the location was always clean and secure.LYNN P. | Overall Experience
One unit was missing a light bulb.Juan c. | First Impressions
In January 16th I called and filed a complaint I will never rent a storage from uhaulMARIA A. | Overall Experience
Great location, clean storage unitsJavier H. | Overall Experience
The facility manager assisted with all my concerns and helped me to find right unit for my needs. Rachelle explained in detail what I could expect as a customer and made the process easy.Vincent G. | First Impressions
Pricing is too high for an average areaGeorge A. | Overall Experience
N/aJOE M. | Overall Experience
very goodMICHAEL M. | Overall Experience
The same day I may need in, my stuff was stolen ifind out later the cleaning lady confessed she throughout $6,000.00 worth of my belongings,when I filed a claim not only was I denied,I was evictedTracy Y. | Overall Experience
Friendly, helpful,and professional staff. Well maintained units.Danielle D. | Overall Experience
Very GoodStephen C. | Reservation
Worst experience. Will never use uhaul again.Brianna B. | Overall Experience
I was provided with an address on Ivar, arrived then to see a sign on a door directing me to another address. uhaul rep in Rosemead made me repeat my info three times! Uhaul experience the worst!Brianna B. | Reservation
vehicle was just the right sizeGERALD H. | Overall Experience
Everyone very nice.Yvonne P. | Overall Experience
In almost six years of occupancy, I have never had even a single negative experience. Always friendly, and helpful, even when super busy. Thanks for the friendliness and the clean facility.JAMES M. | Overall Experience
Very goodJIMMY T. | Overall Experience
Customer did not leave a comment.Alexander W.
They were good! I don't have any complaints. Service was friendly and helpful and nice.JESSICA A. | Overall Experience
Excellent customer service!ELIZABETH V. | Overall Experience
Rachelle, who manages the facility is the best! Thanks to her, and her wonderful staff for great customer service and always keeping everything clean and in order! We will continue to be customers and recommend her UHaul to all.Joseph R.
I don't understand why returning a vehicle after hours is so difficult I was there at 8 with a dying phone battery and having to sign up for an app in order to return the vehicle. This was exhasting after moving items an ENTIRE day.Gustavo M.
The check-in process can be streamlined. It takes too long to check out a truck. Couldn't the phone number verification be done ahead of time before a renter arrives on site? Car rental agencies can check out cars very quickly. Why can't U-Haul?Daniel W.
Customer did not leave a comment.William S.
First off. The truck was fine. The job of moving was easy. As far as customer service. I submitted a express check in via online website. Believing it would save time at the check in process. Wrong. Once I enter the service room, the employee said she was going on her lunch break and that she just clocked out, while holding a paper that states the person will be back in a short moment. I shared with her i had a express check in reservation at noon. I was on time and she said she just clocked out. I expressed my confusion of the situation..Do I wait? Do I go somewhere else? What does express check in even mean when the employee just clocked out for lunch. She considered and clocked back in to finally help me get my truck that I reserved for 12pm. After 30mins since I entered the service room, I finally get the truck and start the job I had planned. At the end of the day, I was told I would get a receipt via email...All I have received is a Rate My Experience/Submit a Review link...Can I please get my reciept and breakdown of expense please??LEONARDO L.
I would recommend this location but not your company, your employee sammy in the east la office is rude, ignorant and hung up on me.Delia C.
No CommentsChen Ming K.
Best customer service.MARIA B.
Customer did not leave a comment.DAVEY J.
Customers services were great and friendly upon check in and out. I'm glad to have a great staffs and wish others locations are the same too. Yes I would recommend to others to rent Uhaul at this locations. Again great job everyone!!!!!!Richard L.
Customer did not leave a comment.DENISE G.
Customer did not leave a comment.Bich D.
From beginning to end everything was horrible about this place. I had to drop off at a different location because of the available storage place. When I reserved the truck I was not informed of the hours of the location nor confirmed I had all the information including information I had for the storage. The reservation and payment was completed in my name as I was the one moving, but my brother was added as a driver. I was not returning to the place my belongings were being taken too. I looked up the hours on google to call and confirm I had a reservation for a storage unit and make sure we were allowed to stay there longer to unload my items. This is the practice at many other storage places and again wasn't informed about any rules or regulations. I was told by the lady who asked, Maria, that she tried to contact me earlier that day to inform me I had to be at the location by 3pm when the place closed st 5pm. I called at 3:02pm and was told that "I guess I would have to complete the process tomorrow or find another location". I asked Maria if she could wait 15 minutes and I would send my brother to fill out the paperwork and get the information for the unit. She said I had to be there and she couldn't change name on the reservation. Again, I stood back in San Diego to complete the rest of my moving paperwork Monday morning. I then had to readjust my whole schedule and drove back to LA. I was already in LA Thursday and Friday when I made the reservation and could have 1. Been informed of these rules and 2. Could have completed them in person that day. I could have ensured we made it at a certain time if we were told. I originally had had to ask if we can pick up the truck the day before since uhaul opened at 9am on Sunday. This is when I was informed that the location had lend the truck to someone else and it went available for an early pick up and it wouldn't be back on time for my pick up the following day which led me to pick up the truck at the other location. Maria was not helpful or informative at all. When I asked if she left a voicemail with said information and she responded no. A voicemail would have gone a long way for a missed call or unknown number. I then had to miss work the following day to drive to LA and now take care of this issue. My brothers were no longer able to help me and helped me doce the truck to this location at 5am and I stood outside until they opened at 7am. The person arrived a few minutes and was in a bad mood. She although was trying to helpful granted I was already irritated with this place and huge inconvenience it put me through. She overall was ok, and tried to be helpful. I picked up the business card for Maria who is one of the general managers and lives on site. In terms of customer service, she could have waited 15min or allowed up to get there before 5pm because her lack of communication.Crystal M.
Nothing at all! I have no complaints whatsoever about this location! The employee who helped me was named Dory (I didn't get a last name unfortunately) and she was the most patient and kindest employee I have seen in recent times - from anywhere! I was renting the biggest truck available and was very nervous because I had never driven anything bigger than a car before; when I mentioned it to Dory, she took a great deal of her time giving me advice, going over the details of the truck, and just generally making sure I was comfortable before going on the road. Because of her, I was a lot more confident behind the wheel and she made the entire process of me renting a truck so much easier! Thank you Dory, and thank you U-Haul for the great experience!elijah J.
There was a long wait to pick up due to the customers before me, but that is no fault of the staff. Perhaps having another person available to check out the equipment would help.mary C.
The front desk staff was kind of in a hurry to leave (I arrived at 7:30 PM on Friday). I was asked to park my truck (with my car attached to the towing dolly) in the street and I had technical issues in doing the maneuver from the parking lot. The lady was trying to help me but lack expertise and in the end, it incurred damage to my car and the dolly. I have not receive any call so far for the damage repair, even though I had my insurance with Uhaul. The staff was less inpatient with me once she realized about the damage to my car and the dolly.Ming C.
Todo esta en excelentes condiciones y comodidadJOSE F.
The managers are professional, knowledgeable, helpful and kind.Charlotte H.
Very honest, helpful & sincere owners(husband & wife).WILLIAM H.
Great customer service Stephanie even waited for me after they closed. Highly recommendedJOSE B.
Same as abovejulie P.
Great uhaul experience! Friendly and helpful staff and great service!!Andrew C.
First and foremost, the customer service that I received at this location was OUTSTANDING! Second to none, THANK YOU! Location/grounds were very clean and organized, management opened the doors at 7:00 sharp as indicated on the hours of operation sign posted on the front door, management was very efficient (in & out in four minutes), the van I rented was very clean and had a full tank of gas & I was explained the various types of liability insurance avail for my rental Employees are to be commended for their professionalism & positive attitudes. I will return to this location for all my truck/van rental needs in the future. I am going to recommend location to my family and friends Thank you, Ray V. MoyaRAY M.
The guy was great and friendlyGary L.
Customer did not leave a comment.junxi L.
The vehicle I checked out didn't have a working headlight. I was pulled over by an officer about it but I was fortunate enough to go freely. However, this delayed the time I should have been done as it was getting really late. Next time, please do a full inspection before letting the vehicle leave the lot.Jimmy P.
Customer did not leave a comment.Sasha Z.
They did an excellent job taking care of me after driving to several UHaul locations since my scheduled drop-off location was closed. The owner did everything smoothly and was wonderful.MARIA S.
Collin runs a great shop- very clean and organized. Everything was handled quickly.PAUL T.
They are willing to work with you if your plans change. Great service.Ronald Alan J.
Customer did not leave a comment.Max M.
Fast service, clean facilityLi L.
Customer did not leave a comment.Sylvia J.
Customer did not leave a comment.han G.
I was very pleased with the service I received!!Jenifer B.
Great customer service and friendly . Quality vansKeith S.
No improvements needed! This place and their employees are AWESOME!!!!!...JAMIE A.
The owners were extra friendly and helpful.Judy B.
Thank you so much.EDWARD U.
Customer did not leave a comment.Joel H.
the couple, Mr.Collins & Maria who are really nice & helpful,and they try to manage my request, cause the truck is small and my husband wants to change a bigger one, then they called other location, but they couldn't find one , but Mr. Collins promised to give extra miles & one day free, making me surprised & excited to accept it, finally we make our moving smoothly going through, thank you very much , we love u haul!sujuan L.
Management is very friendly and work quickly to insure customer is satisfied.Keith S.
Customer did not leave a comment.Joshua L.
Was not helpful. Wouldn't try to figure out how to get me my $100 deposit back. Had me wait while he helped another customer on the phone when I was there first. Asked me why did I pick up from a dealer location rather than uhaul location. Are you kidding me? I did not choose to pick up from a dealer location, uhaul sent me there because that's what was the only available thing! Horrible experience with UHAUL COMPANY overall.Ida L.
Dorrie was totally awesome helping us get the van and explaining the possible overall cost for renting the van...She was greatKIM K.
There was no problem with the rental. However, I did added the Santos moving helpers at the U Haul website. No respond from them. Went to U-Haul to pick up my truck and inquiry about the mover. Collin made a phone called to the dispatch. Dispatch said she will contact them. I never heard from the mover. Aside from all that chaos, Santos movers charged me $123.95 for service which they never provided me. I end up moving all of my boxes to the storage by myself. I had a horrible experience with the movers. I have reported the fraudulent charge to my credit card. Going forward, please attempt to make moving process more simple and reliable for your customers. As the customers are in the moving stage, we are extremely busy. I understand U Haul need to make a commission from the transaction from the mover. Find a reliable one.William W.
Customer did not leave a comment.William D.
Customer did not leave a comment.PATRICK D.
General Manager is rudeAnthony T.
the managers are very helpful and polite. thank youcindi G.
AMAZING Collin is the best costumer service I have received! He was very helpful and he knew everyone by name! He made sure we got everything we needed! The location is very secure and I'm glad I'm renting hereAnastazia J.
Customer did not leave a comment.Linda L.
Customer did not leave a comment.yu hin L.
Customer did not leave a comment.Geoffrey F.
Awesome Service!....As always!!!vidal P.
Collin, the manager was more than incredibly helpful. He made my move in as easy as i could have possibly imagened and I couldn't have been more pleased.eric R.
the on-site managers are friendly and helpful each time i rent a truck at this location. it is the managers that keep me coming back to this location.....they are great to deal with. thank you!cindi G.
Customer did not leave a comment.dennis G.
Customer did not leave a comment.jack T.
The agent said she would note the discrepancy in the fuel but never did.daren B.
Customer did not leave a comment.simon L.
Customer did not leave a comment.albert M.
Great service from Collin! Thank you!Sonja C.
I rent from uhaul many many times a year for my business events and never had any issues until I rented from u-haul moving and storage at Ivar ave. I rented the truck with a full gas tank and I filled it up with a full gas tank when I returned it. The next day I was charged for 1/16 of missing.. Really? It was only $4 or so but it really ticked me off. The associate gave me a call in the morning and explained to me that it wasn't full and I promised him that I filled the tank to the fullest before I returned it and he insisted it wasn't and told me to come in and check for myself. That ticked me off even more! Why would anyone waste their time coming in?? I don't care about the $4 but I care about the rediculois customer service I was getting. 1/16 of gas missing... 1/16Nancy D.
Customer did not leave a comment.EDGARDO C.
Very nice service. highly recommend to otherNYAN L.
Friendly service and welcoming atmosphere.Mi P.
Collin B. was very courteous and accommodating.AVA C.
I would only recommend it if the person lived in the area, I was sent there from my preferred pick up location.TAMA L.
Customer did not leave a comment.yiqing Y.
Thank you!SON N.
Customer did not leave a comment.Chien F.
Customer did not leave a comment.vincent C.
Customer did not leave a comment.NATALIE L.
the fuel gauge was not functioning properly as it randomly jumps up and down. it makes returning the truck more time consuming. The owner, Collins, however, was very understanding and waived the fuel charge.ALAN C.
Customer did not leave a comment.MILTON C.
Collin the manager is absolutely amazing! He was very helpful and pleasant. He made the last leg of my trip very easy! Thank you Collin!CHRISTIE M.
Customer did not leave a comment.Victor H.
Customer did not leave a comment.TOM H.
Customer did not leave a comment.lin Y.
The customer service reps did an AMAZING job and went out of their way to explain the whole process and when I dropped it off the other customer service rep was AMAZING too!!TEPPER A.
I reserved by phone. When I was late for pick up time the rep called me to confirm I still needed the truck. He proceeded to call nearby locations to reserve a truck. He succeeded and I was able to rent they numight. to because schedule a pick up at a differentARIADNA A.
Completely satisfied.Kirk O.
everything and everyone was greatCYNTHIA L.
Exellent services!!! Proprietor extremely helpful and knowledgeable!!!Jaime C.
Easy experience and professional staffLINDA G.
Customer did not leave a comment.Crystal F.
Our second time to rent from this location, excellent service and a very clean waiting room. Thank you.Dante M.
Everyone in the office was extremely helpful. Very satisfied. Would use them again.Anita K.
Customer did not leave a comment.karvin T.
Great staff, friendly, courteous, i will definitely tell people about my experience.Sinh T.
rented truck and drove it 11 miles, put in 1 gallon of gas since truck gets 12miles per gallon. Took it back and was charged $9.00 for fuel charges. They either have faulty fuel meters or they have magic math.DANIEL S.
None at this time, thank you.Dante M.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.MARVINA P.
It's "AWESOME" doing business with Mr. Collin Bidinian.....Thank you!!!VIDAL P.