Customer did not leave a comment.Jessica R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Ivar Ave
U-Haul Truck Share 24/7© Location
Rosemead, CA 91770
(W of Rosemead Bl)
Services at this Location:
Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In the beginning the rates were great. Then as time went by the rates went up and I was not notified. I had asked for an address change the second year my things were in storage and it was not done until my card was stolen and I had to have a new account. Other than that everything was fine I was not happy that the rats had eaten my dining table and my child's dresser but yes I would recommend you haul to other peopleVirginia R. | Overall Experience
Customer did not leave a comment.Paul F. | First Impressions
Customer did not leave a comment.Melissa E. | Overall Experience
Customer did not leave a comment.Sara N. | First Impressions
I was not informed about having to go to the Rosemead location to fill out paperwork. Also when I arrived there, there was nobody available that knew how to handle the storage room paperwork. Had to wait 30 minutes for store manager to arrive. Meanwhile my hourly help waited in the parking lot for me on the clock. Very unprofessional.Johnny G. | First Impressions
I hope access hours is open for 24hrs.Takamasa M. | First Impressions
Customer did not leave a comment.Jessica R. | First Impressions
The lady for reservations didn't tell me we had to reserve a box 24 hours before drop off. That's the only thing that made my rating average.Tamara M. | First Impressions
Awesome employeeDerek S. | First Impressions
On a day where life was so hectic Tony in your Rosemead location was so helpful and amazing amazing. Made me feel peaceful because of how helpful he was. I would use this location again 100%.Lorena R. | First Impressions
Customer did not leave a comment.Cathy H. | Online Move In
I have used U-Haul storage for many years now and I find their professionalism and courtesy to be above average.JOE WAI C. | First Impressions
The lock on my unit #63 look like it was scratched. And tampered with on my first move in day. The office provided me with a lock with a password not a key. I have to go to Home Depot to buy a round lock with a key to replace the one already on my unit. The storage unit is straight across from the brick wall that separates facility from the street. Anyone can climb over wall and tamper with locks to open unit door. Not the safest location for a storage unit!!!!Iman S. | First Impressions
Very GoodStephen C. | Reservation
Customer did not leave a comment.Alexander W.
Rachelle, who manages the facility is the best! Thanks to her, and her wonderful staff for great customer service and always keeping everything clean and in order! We will continue to be customers and recommend her UHaul to all.Joseph R.
I don't understand why returning a vehicle after hours is so difficult I was there at 8 with a dying phone battery and having to sign up for an app in order to return the vehicle. This was exhasting after moving items an ENTIRE day.Gustavo M.
The check-in process can be streamlined. It takes too long to check out a truck. Couldn't the phone number verification be done ahead of time before a renter arrives on site? Car rental agencies can check out cars very quickly. Why can't U-Haul?Daniel W.
Customer did not leave a comment.William S.
First off. The truck was fine. The job of moving was easy. As far as customer service. I submitted a express check in via online website. Believing it would save time at the check in process. Wrong. Once I enter the service room, the employee said she was going on her lunch break and that she just clocked out, while holding a paper that states the person will be back in a short moment. I shared with her i had a express check in reservation at noon. I was on time and she said she just clocked out. I expressed my confusion of the situation..Do I wait? Do I go somewhere else? What does express check in even mean when the employee just clocked out for lunch. She considered and clocked back in to finally help me get my truck that I reserved for 12pm. After 30mins since I entered the service room, I finally get the truck and start the job I had planned. At the end of the day, I was told I would get a receipt via email...All I have received is a Rate My Experience/Submit a Review link...Can I please get my reciept and breakdown of expense please??LEONARDO L.
I would recommend this location but not your company, your employee sammy in the east la office is rude, ignorant and hung up on me.Delia C.
No CommentsChen Ming K.
Best customer service.MARIA B.
Customer did not leave a comment.DAVEY J.
Customers services were great and friendly upon check in and out. I'm glad to have a great staffs and wish others locations are the same too. Yes I would recommend to others to rent Uhaul at this locations. Again great job everyone!!!!!!Richard L.
Customer did not leave a comment.DENISE G.
Customer did not leave a comment.Bich D.
From beginning to end everything was horrible about this place. I had to drop off at a different location because of the available storage place. When I reserved the truck I was not informed of the hours of the location nor confirmed I had all the information including information I had for the storage. The reservation and payment was completed in my name as I was the one moving, but my brother was added as a driver. I was not returning to the place my belongings were being taken too. I looked up the hours on google to call and confirm I had a reservation for a storage unit and make sure we were allowed to stay there longer to unload my items. This is the practice at many other storage places and again wasn't informed about any rules or regulations. I was told by the lady who asked, Maria, that she tried to contact me earlier that day to inform me I had to be at the location by 3pm when the place closed st 5pm. I called at 3:02pm and was told that "I guess I would have to complete the process tomorrow or find another location". I asked Maria if she could wait 15 minutes and I would send my brother to fill out the paperwork and get the information for the unit. She said I had to be there and she couldn't change name on the reservation. Again, I stood back in San Diego to complete the rest of my moving paperwork Monday morning. I then had to readjust my whole schedule and drove back to LA. I was already in LA Thursday and Friday when I made the reservation and could have 1. Been informed of these rules and 2. Could have completed them in person that day. I could have ensured we made it at a certain time if we were told. I originally had had to ask if we can pick up the truck the day before since uhaul opened at 9am on Sunday. This is when I was informed that the location had lend the truck to someone else and it went available for an early pick up and it wouldn't be back on time for my pick up the following day which led me to pick up the truck at the other location. Maria was not helpful or informative at all. When I asked if she left a voicemail with said information and she responded no. A voicemail would have gone a long way for a missed call or unknown number. I then had to miss work the following day to drive to LA and now take care of this issue. My brothers were no longer able to help me and helped me doce the truck to this location at 5am and I stood outside until they opened at 7am. The person arrived a few minutes and was in a bad mood. She although was trying to helpful granted I was already irritated with this place and huge inconvenience it put me through. She overall was ok, and tried to be helpful. I picked up the business card for Maria who is one of the general managers and lives on site. In terms of customer service, she could have waited 15min or allowed up to get there before 5pm because her lack of communication.Crystal M.
Nothing at all! I have no complaints whatsoever about this location! The employee who helped me was named Dory (I didn't get a last name unfortunately) and she was the most patient and kindest employee I have seen in recent times - from anywhere! I was renting the biggest truck available and was very nervous because I had never driven anything bigger than a car before; when I mentioned it to Dory, she took a great deal of her time giving me advice, going over the details of the truck, and just generally making sure I was comfortable before going on the road. Because of her, I was a lot more confident behind the wheel and she made the entire process of me renting a truck so much easier! Thank you Dory, and thank you U-Haul for the great experience!elijah J.
There was a long wait to pick up due to the customers before me, but that is no fault of the staff. Perhaps having another person available to check out the equipment would help.mary C.
The front desk staff was kind of in a hurry to leave (I arrived at 7:30 PM on Friday). I was asked to park my truck (with my car attached to the towing dolly) in the street and I had technical issues in doing the maneuver from the parking lot. The lady was trying to help me but lack expertise and in the end, it incurred damage to my car and the dolly. I have not receive any call so far for the damage repair, even though I had my insurance with Uhaul. The staff was less inpatient with me once she realized about the damage to my car and the dolly.Ming C.
Todo esta en excelentes condiciones y comodidadJOSE F.
The managers are professional, knowledgeable, helpful and kind.Charlotte H.
Very honest, helpful & sincere owners(husband & wife).WILLIAM H.
Great customer service Stephanie even waited for me after they closed. Highly recommendedJOSE B.
Same as abovejulie P.
Great uhaul experience! Friendly and helpful staff and great service!!Andrew C.
First and foremost, the customer service that I received at this location was OUTSTANDING! Second to none, THANK YOU! Location/grounds were very clean and organized, management opened the doors at 7:00 sharp as indicated on the hours of operation sign posted on the front door, management was very efficient (in & out in four minutes), the van I rented was very clean and had a full tank of gas & I was explained the various types of liability insurance avail for my rental Employees are to be commended for their professionalism & positive attitudes. I will return to this location for all my truck/van rental needs in the future. I am going to recommend location to my family and friends Thank you, Ray V. MoyaRAY M.
The guy was great and friendlyGary L.
Customer did not leave a comment.junxi L.
The vehicle I checked out didn't have a working headlight. I was pulled over by an officer about it but I was fortunate enough to go freely. However, this delayed the time I should have been done as it was getting really late. Next time, please do a full inspection before letting the vehicle leave the lot.Jimmy P.
Customer did not leave a comment.Sasha Z.
They did an excellent job taking care of me after driving to several UHaul locations since my scheduled drop-off location was closed. The owner did everything smoothly and was wonderful.MARIA S.
Collin runs a great shop- very clean and organized. Everything was handled quickly.PAUL T.
They are willing to work with you if your plans change. Great service.Ronald Alan J.
Customer did not leave a comment.Max M.
Fast service, clean facilityLi L.
Customer did not leave a comment.Sylvia J.
Customer did not leave a comment.han G.
I was very pleased with the service I received!!Jenifer B.
Great customer service and friendly . Quality vansKeith S.
No improvements needed! This place and their employees are AWESOME!!!!!...JAMIE A.
The owners were extra friendly and helpful.Judy B.
Thank you so much.EDWARD U.
Customer did not leave a comment.Joel H.
the couple, Mr.Collins & Maria who are really nice & helpful,and they try to manage my request, cause the truck is small and my husband wants to change a bigger one, then they called other location, but they couldn't find one , but Mr. Collins promised to give extra miles & one day free, making me surprised & excited to accept it, finally we make our moving smoothly going through, thank you very much , we love u haul!sujuan L.
Management is very friendly and work quickly to insure customer is satisfied.Keith S.
Customer did not leave a comment.Joshua L.
Was not helpful. Wouldn't try to figure out how to get me my $100 deposit back. Had me wait while he helped another customer on the phone when I was there first. Asked me why did I pick up from a dealer location rather than uhaul location. Are you kidding me? I did not choose to pick up from a dealer location, uhaul sent me there because that's what was the only available thing! Horrible experience with UHAUL COMPANY overall.Ida L.
Dorrie was totally awesome helping us get the van and explaining the possible overall cost for renting the van...She was greatKIM K.
There was no problem with the rental. However, I did added the Santos moving helpers at the U Haul website. No respond from them. Went to U-Haul to pick up my truck and inquiry about the mover. Collin made a phone called to the dispatch. Dispatch said she will contact them. I never heard from the mover. Aside from all that chaos, Santos movers charged me $123.95 for service which they never provided me. I end up moving all of my boxes to the storage by myself. I had a horrible experience with the movers. I have reported the fraudulent charge to my credit card. Going forward, please attempt to make moving process more simple and reliable for your customers. As the customers are in the moving stage, we are extremely busy. I understand U Haul need to make a commission from the transaction from the mover. Find a reliable one.William W.
Customer did not leave a comment.William D.
Customer did not leave a comment.PATRICK D.
General Manager is rudeAnthony T.
the managers are very helpful and polite. thank youcindi G.
AMAZING Collin is the best costumer service I have received! He was very helpful and he knew everyone by name! He made sure we got everything we needed! The location is very secure and I'm glad I'm renting hereAnastazia J.
Customer did not leave a comment.Linda L.
Customer did not leave a comment.yu hin L.
Customer did not leave a comment.Geoffrey F.
Awesome Service!....As always!!!vidal P.
Collin, the manager was more than incredibly helpful. He made my move in as easy as i could have possibly imagened and I couldn't have been more pleased.eric R.
the on-site managers are friendly and helpful each time i rent a truck at this location. it is the managers that keep me coming back to this location.....they are great to deal with. thank you!cindi G.
Customer did not leave a comment.dennis G.
Customer did not leave a comment.jack T.
The agent said she would note the discrepancy in the fuel but never did.daren B.
Customer did not leave a comment.simon L.
Customer did not leave a comment.albert M.
Great service from Collin! Thank you!Sonja C.
I rent from uhaul many many times a year for my business events and never had any issues until I rented from u-haul moving and storage at Ivar ave. I rented the truck with a full gas tank and I filled it up with a full gas tank when I returned it. The next day I was charged for 1/16 of missing.. Really? It was only $4 or so but it really ticked me off. The associate gave me a call in the morning and explained to me that it wasn't full and I promised him that I filled the tank to the fullest before I returned it and he insisted it wasn't and told me to come in and check for myself. That ticked me off even more! Why would anyone waste their time coming in?? I don't care about the $4 but I care about the rediculois customer service I was getting. 1/16 of gas missing... 1/16Nancy D.
Customer did not leave a comment.EDGARDO C.
Very nice service. highly recommend to otherNYAN L.
Friendly service and welcoming atmosphere.Mi P.
Collin B. was very courteous and accommodating.AVA C.
I would only recommend it if the person lived in the area, I was sent there from my preferred pick up location.TAMA L.
Customer did not leave a comment.yiqing Y.
Thank you!SON N.
Customer did not leave a comment.Chien F.
Customer did not leave a comment.vincent C.
Customer did not leave a comment.NATALIE L.
the fuel gauge was not functioning properly as it randomly jumps up and down. it makes returning the truck more time consuming. The owner, Collins, however, was very understanding and waived the fuel charge.ALAN C.
Customer did not leave a comment.MILTON C.
Collin the manager is absolutely amazing! He was very helpful and pleasant. He made the last leg of my trip very easy! Thank you Collin!CHRISTIE M.
Customer did not leave a comment.Victor H.
Customer did not leave a comment.TOM H.
Customer did not leave a comment.lin Y.
The customer service reps did an AMAZING job and went out of their way to explain the whole process and when I dropped it off the other customer service rep was AMAZING too!!TEPPER A.
I reserved by phone. When I was late for pick up time the rep called me to confirm I still needed the truck. He proceeded to call nearby locations to reserve a truck. He succeeded and I was able to rent they numight. to because schedule a pick up at a differentARIADNA A.
Completely satisfied.Kirk O.
everything and everyone was greatCYNTHIA L.
Exellent services!!! Proprietor extremely helpful and knowledgeable!!!Jaime C.
Easy experience and professional staffLINDA G.
Customer did not leave a comment.Crystal F.
Our second time to rent from this location, excellent service and a very clean waiting room. Thank you.Dante M.
Everyone in the office was extremely helpful. Very satisfied. Would use them again.Anita K.
Customer did not leave a comment.karvin T.
Great staff, friendly, courteous, i will definitely tell people about my experience.Sinh T.
rented truck and drove it 11 miles, put in 1 gallon of gas since truck gets 12miles per gallon. Took it back and was charged $9.00 for fuel charges. They either have faulty fuel meters or they have magic math.DANIEL S.
None at this time, thank you.Dante M.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.MARVINA P.
It's "AWESOME" doing business with Mr. Collin Bidinian.....Thank you!!!VIDAL P.