The new owners have been great and a pleasure to work with but The previous owner threatened to call the cops on me because I was there after seven on a Friday night. She also would not open the gate and had a terrible confrontation with the male owner after she left. He threatened to evict me if I was there again after hours, I was not aware of the hours since the website said open 24 hours. They could have handled it better. I am glad the owners changed and the new owners and workers have been great, the cleaner has been there every day I showed up cleaning the hallways and the outside.
Jimmy D | Overall ExperienceSelf Storage Units in Rosemead, CA, 91770
U-Haul Moving & Storage at Ivar Ave
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- 5.0 Average Customer Rating
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I absolutely cannot say enough about the team at this location Joanne went above and beyond for me and my family after losing my daughter and trying to get her storage situated. She remembered meeting my daughter when she set the storage up and when I told her that her health was declining she told me don’t worry. Ultimately we lost her. When I told Joanne, again she told me to take time to do what I need to do and she would help me figure things out later. She 100% did just that. I’m forever grateful for her kindness and keeping me up to date to make sure that we were able to get my daughters things. Did I mention I was doing all of this from another state! It was a lot and never once did she make me feel like a burden or a problem. I don’t know if you’ll see this Joanne but you are amazing.I could never thank you enough!
dae'na s | Overall ExperienceI had a storage unit here for over 20 years. This facility was always very clean. The employees were always so nice and helpful throughout the years thank you so much.
LILY O | Overall ExperienceVery responsive staff and property is well-maintained. I would definitely use this facility again & highly recommend the staff. Everything is maintained in such a way that I know they take any concerns seriously. Unlike other storage facilities, I only have to mention something one time before it is addressed. I can't say enough good things about the staff and facility. They continue to earn my trust and my business, whether it be renting a truck or storage unit.
STEPHANIE J | Overall ExperienceThe staff I engaged with were top notch and very friendly. The facility was secure and well lit. My only challenge was finding the unit in what felt like a confusing layout but once I did all was well.
Zev B | Overall ExperienceI am old school and do not like using Chat to communicate. I did not like having to go through the automated voice system. It took way too long, and I usually just ended up leaving a voice message..
BEN L | Overall ExperienceLots of issues, increased rates for upgrades on the site, broken keypad, been reported multiple times. Manager/assistant manager not on site at store 1-2 miles away. Not very convenient when you have issues. The site is outdated, floors creak, elevator slow, see damage to units and they're still damaged. Manager has been to site, nothing changes. Have to get really upset in order to speak to manager and usually multiple attempts to speak with her. The assistant manager is really nice, helpful and actually seems to care about the people. He would make an awesome manager.
CHRISTIE M | Overall ExperienceI went on Sunday to started to move in. The persons working at that time didn’t let me do it because they said was to late and the gates will close and I’ll be locked in. So I returned the next day and I did it without any inconvenience and the manager a nice girl person took care of my business. Really a very nice lady
LETTY A | First ImpressionsI started my storage experience at the lvar location of U-haul in the 90's. There were managerial changes over the many years but the quality of the facility was never compromised.
ARDIS T | Overall ExperienceCustomer personnel were helpful. Management staff shows negative attitude.
Henry C | Overall ExperienceThank you!
NINETTE R | First ImpressionsAfter many years of storage with U-Haul, I am thoroughly happy with my experience here and will recommend anybody to them! Thank you team, for the kindness when I has to come to the office and the help when I needed it at storage!! Overall, a happy customer.
Jeydy A | Overall ExperienceI am grateful and thankful to almighty God, please uhall in California Rosemead Blvd are the best. My mouth could tell enough what this people did for me. May God bless the manger, she is so amazing and lovely lady. Thanks to all the staff and to the rest of group shalom peace be with you all.
Paushida Z | Overall ExperienceService was great. However, I made the reservation through the app. When I tried to check in at the Ivar St Rosemead location, the app didn’t offer a way to do that. So I had to drive to the office location off of Rosemead Blvd. Check in process was very inconvenient and confusing when I reserved via app.
BRIAN K | First ImpressionsYour staff is always helpful and friendly. I highly recommend your storage facility. Thank you.
Heidi A | Overall Experience