Customer Reviews for U-Haul Moving & Storage at Ivar Ave
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The staff at Rosemead, well ... they are the BEST.

Rating:

5.0

I enjoy the service this storage facility provides and their friendly staffs!

Rating:

3.0

My unit never had a lightbulb when I moved in and made it difficult.

Rating:

5.0

Very friendly and reasonable price I used more than 10 years . I liked the hall and lights when I got in the dark unit . Thank you 👍🏼

Rating:

4.0

IM REALLY SORRY I HAD TO LOSE WHAT I HAD BUT JOANN KNOWS WHAT HAD HAPPENED TO ME BUT OTHER THAN THAT I WAS SATISFIED WITH YOUR SERVICE

Rating:

5.0

I am grateful to Uhaul storage co. I has the best experience and Johanne and Cesar at the Rosemead, CA location they went over and beyond to accommodate my needs. I was more than blessed to have had my belongings there. I would definitely recommend Uhaul Storage and trucks.

Rating:

1.0

I’ll never use U-Haul ever again in my life. This is one of the worst experiences ever especially with the management! I would like U-Haul to contact me. (626)349-0715 I’ll be waiting for a phone call.

Rating:

5.0

The new owners have been great and a pleasure to work with but The previous owner threatened to call the cops on me because I was there after seven on a Friday night. She also would not open the gate and had a terrible confrontation with the male owner after she left. He threatened to evict me if I was there again after hours, I was not aware of the hours since the website said open 24 hours. They could have handled it better. I am glad the owners changed and the new owners and workers have been great, the cleaner has been there every day I showed up cleaning the hallways and the outside.

Rating:

5.0

I absolutely cannot say enough about the team at this location Joanne went above and beyond for me and my family after losing my daughter and trying to get her storage situated. She remembered meeting my daughter when she set the storage up and when I told her that her health was declining she told me don’t worry. Ultimately we lost her. When I told Joanne, again she told me to take time to do what I need to do and she would help me figure things out later. She 100% did just that. I’m forever grateful for her kindness and keeping me up to date to make sure that we were able to get my daughters things. Did I mention I was doing all of this from another state! It was a lot and never once did she make me feel like a burden or a problem. I don’t know if you’ll see this Joanne but you are amazing.I could never thank you enough!

Rating:

5.0

I had a storage unit here for over 20 years. This facility was always very clean. The employees were always so nice and helpful throughout the years thank you so much.

Rating:

5.0

Very responsive staff and property is well-maintained. I would definitely use this facility again & highly recommend the staff. Everything is maintained in such a way that I know they take any concerns seriously. Unlike other storage facilities, I only have to mention something one time before it is addressed. I can't say enough good things about the staff and facility. They continue to earn my trust and my business, whether it be renting a truck or storage unit.

Rating:

5.0

The staff I engaged with were top notch and very friendly. The facility was secure and well lit. My only challenge was finding the unit in what felt like a confusing layout but once I did all was well.

Rating:

4.0

I am old school and do not like using Chat to communicate. I did not like having to go through the automated voice system. It took way too long, and I usually just ended up leaving a voice message..

Rating:

2.0

Lots of issues, increased rates for upgrades on the site, broken keypad, been reported multiple times. Manager/assistant manager not on site at store 1-2 miles away. Not very convenient when you have issues. The site is outdated, floors creak, elevator slow, see damage to units and they're still damaged. Manager has been to site, nothing changes. Have to get really upset in order to speak to manager and usually multiple attempts to speak with her. The assistant manager is really nice, helpful and actually seems to care about the people. He would make an awesome manager.

Rating:

4.0

I went on Sunday to started to move in. The persons working at that time didn’t let me do it because they said was to late and the gates will close and I’ll be locked in. So I returned the next day and I did it without any inconvenience and the manager a nice girl person took care of my business. Really a very nice lady

Rating:

5.0

I started my storage experience at the lvar location of U-haul in the 90's. There were managerial changes over the many years but the quality of the facility was never compromised.

Rating:

4.0

Customer personnel were helpful. Management staff shows negative attitude.

Rating:

5.0

Thank you!

Rating:

5.0

After many years of storage with U-Haul, I am thoroughly happy with my experience here and will recommend anybody to them! Thank you team, for the kindness when I has to come to the office and the help when I needed it at storage!! Overall, a happy customer.

Rating:

5.0

I am grateful and thankful to almighty God, please uhall in California Rosemead Blvd are the best. My mouth could tell enough what this people did for me. May God bless the manger, she is so amazing and lovely lady. Thanks to all the staff and to the rest of group shalom peace be with you all.

Rating:

4.0

Service was great. However, I made the reservation through the app. When I tried to check in at the Ivar St Rosemead location, the app didn’t offer a way to do that. So I had to drive to the office location off of Rosemead Blvd. Check in process was very inconvenient and confusing when I reserved via app.

Rating:

5.0

Your staff is always helpful and friendly. I highly recommend your storage facility. Thank you.

Rating:

2.0

Had a nightmare getting in touch with anybody and my unit was infested with bugs. I had to throw thousands of dollars of furniture away. When I did get in touch with people, they were helpful but, that was after waiting on hold for 20 minutes. There are no staff at the site and the access hours are awful.

Rating:

5.0

I'm very satisfied with uHaul

Rating:

3.0

Overpriced and restrictive office hours

Rating:

5.0

The manager was super helpful and his staff answered and helped with all of our needs

Rating:

4.0

A little hard to understand on how to access the facility but overall the staff was super helpful and answered all our questions and any needs we needed

Rating:

5.0

Everything was great. Thank you!

Rating:

5.0

Carlos you as really helpful as to all the workers at that location also

Rating:

1.0

So far every part of my experience in using U-Haul services has been extremely negative and caused me many various losses. From the loss of my entire move due to the dangerous state of the truck that had been rented to me, to the great amount of financial and time losses accrued, as well as the 45 minutes my paid time for the movers I’d hired through U-Haul being monopolized by uhaul staff to complete what had already been completed by phone with U-Haul staff the prior day, causing me to pay almost double the amount of time for the movers to complete the move. I have no intention of ever using U-Haul for any service again, nor will I be providing positive feedback or recommendation.

Rating:

5.0

Thank you Joan and Ceasar for being great managers. You guys are the best. I highly recommend u-haul of rosemed for being top notch. Thank you...I give you guys a high 10.

Rating:

4.0

There is a issue if you enter the building and use the code once, you have to wait another 30 minutes or more to rentering for you to be able to renter the facility The store helper was very nice and helpful in getting our credit charges refunded due to the rental was free the first month since we moved from out of state.

Rating:

5.0

I would like to give a commendation to Cesar Romo Jr. who works at the U-Haul on 4251 N Rosemead Bl., Rosemead, CA 91770. Cesar was very knowledgeable, courteous, efficient, patient and thorough with his explanation for a storage rental at U-Haul and provided me with excellent customer service. I truly appreciate Cesar for being very kind and helpful to print out a receipt after I returned the cargo van I rented from U-Haul and to help me rent a storage space at U-Haul. He did a great job at explaining all the information to rent a storage space at U-Haul as well as the entrance and exit gates. Cesar deserves a commendation for assisting customers in person and on the phone because he is an exemplary employee. Thank you, Ellyn Kyler

Rating:

5.0

Employee helpful

Rating:

5.0

Very very kind and helpful staff which was a huge benefit while I stored here

Rating:

5.0

The manager was courteous and professional who answered all the questions.

Rating:

5.0

Thanks u-haul

Rating:

1.0

The facility hours where not convince they open late and closet early.. They raised the rent often and the door to enter the facility would break down often. I world drive there and wad unable to enter.. The gate broke down and I was unable to leave for at least an hour.

Rating:

5.0

Over all would recommend. As long as you don’t have to deal with the gm for any reasons. I gave excellent for the staff at the location where you check in. Off Rosemead Blvd. and the fact that the facility was clean.

Rating:

3.0

No lighting inside the storage unit, which makes it so hard to see and find things in the unit.

Rating:

1.0

I paid for a storage unit for almost two years that was “empty” because the manager was not willing to make a new contract and remove the second unit. They put a lock on it and refused to open it saying it was for safety reasons. We will never know if they were getting double the rent. My rent was regularly raised in the 12 years. I could never get a manager to help me anytime I needed anything. I am so happy to be done with this place.

Rating:

2.0

Needs to be upgraded.

Rating:

2.0

Manager on site purposely closed the door as I was approaching front office to ask for my free lock. It was my understanding I get a free storage lock after renting online and I still have not yet received. I moved in 07/16/2022.

Rating:

4.0

I moved in Jun 15. Before my due date.

Rating:

1.0

I reserved a climate controlled storage unit a few weeks in advance of move in. I called twice to confirm availability and price weeks prior to move-in. However, when I got to the office the day before move-in, they told me they do not have what I reserved and the price is higher. What is the point of Reservation if that is not being taken? The manager said there is nothing they can do. I was forced to take a larger unit at higher price due to they do not have what I reserved a few weeks ago. Leaving a customer stranded last minute is terribly unprofessional.

Rating:

5.0

Britney was great from start to finish. Super knowledgeable. Customer advocate all the way!

Rating:

5.0

The office is ok but the storage place nobody attended me no body answer the telephone number But the staff was super friendly.

Rating:

5.0

Very friendly and welcoming staff. They are a little short handed but over all experience it was excellent.

Rating:

5.0

The only thing I didn’t like was I had two storages and if one wasn’t paid I didn’t have access to the one that was paid. The manager was nice enough to let me go in one time to the paid storage.

Rating:

4.0

The gentleman helping me didn't give me my storage unit number and walked away without asking if there was anything else that I needed. I had to wait to ask another staff member who was helping another customer for my storage unit number.

Rating:

4.0

In the beginning the rates were great. Then as time went by the rates went up and I was not notified. I had asked for an address change the second year my things were in storage and it was not done until my card was stolen and I had to have a new account. Other than that everything was fine I was not happy that the rats had eaten my dining table and my child's dresser but yes I would recommend you haul to other people

Rating:

2.0

I was not informed about having to go to the Rosemead location to fill out paperwork. Also when I arrived there, there was nobody available that knew how to handle the storage room paperwork. Had to wait 30 minutes for store manager to arrive. Meanwhile my hourly help waited in the parking lot for me on the clock. Very unprofessional.

Rating:

5.0

I hope access hours is open for 24hrs.

Rating:

3.0

The lady for reservations didn't tell me we had to reserve a box 24 hours before drop off. That's the only thing that made my rating average.

Rating:

2.0

It was a hassle moving in and out of the storage unit because of the door set up. Hard to reach the staff with questions because no one answered the phone and I couldn't even leave a voicemail.

Rating:

5.0

Awesome employee

Rating:

5.0

the area was kept clean and great location

Rating:

5.0

On a day where life was so hectic Tony in your Rosemead location was so helpful and amazing amazing. Made me feel peaceful because of how helpful he was. I would use this location again 100%.

Rating:

5.0

We have used U-Haul’s rental trucks and self-storage for many years and have been satisfied with the services provided. U-Haul is our rental facility for all of our moving needs. Thank you!

Rating:

5.0

Muy bueno y limpio

Rating:

5.0

N/A

Rating:

5.0

U-haul manager was quite helpful and made me feel like I was his only customer. Moving sucks; but this facility made the move tolerable.

Rating:

4.0

Rochel (Rosemead) is great. She was truly helpful in explanation and making everything run smoothly. My experience had its ups and down/ a bit shaky, but Rochel made my experience worth returning. Truly appreciated , Thank you,

Rating:

5.0

I have used U-Haul storage for many years now and I find their professionalism and courtesy to be above average.

Rating:

4.0

It would be great if the storage’s access hours are prolonged without extra free as well as free of charge for dumping trash. Overall, it’s still an excellent experience and I would signed up for storage here in the future if I need to.

Rating:

3.0

The lock on my unit #63 look like it was scratched. And tampered with on my first move in day. The office provided me with a lock with a password not a key. I have to go to Home Depot to buy a round lock with a key to replace the one already on my unit. The storage unit is straight across from the brick wall that separates facility from the street. Anyone can climb over wall and tamper with locks to open unit door. Not the safest location for a storage unit!!!!

Rating:

1.0

First I was charged even though I qualified for the first month. Once I get to the storage the door was jammed, I waited about three hours to get help. I was told to come back next day and it wasn’t fixed yet. So I wasted time and gas on the U-Haul It was such a hassle. So annoying to call and wait. To not be helped, to be charged fees.

Rating:

1.0

I need to speak to someone

Rating:

1.0

1) I told the location manager in person last week that I had cleaned out the unit (#0092 in Rosemead, Ca.) and wanted the account closed. He stated there was nothing more I needed to do. I thought the matter had been rectified yesterday when his wife Rachelle told me the charges had been reversed but later I received a second email stating $92.00 had been removed from my checking to pay for the month of August. 2) A few days prior to talking with the manager (“Sean”) I went to my storage unit. As I prepared to leave the gate message, a little bit after 5:00pm, stated the location was closed so I was stuck inside. Fortunately Sean pulled up a few minutes later so I was able to exit the property but not until he told me the location now closes at 5:00. I had not received prior notice of any kind informing me of the change in hours. I also have an issue with Sean regarding the return of a truck I had rented about a year ago. I’d like to discuss the matter with someone in mgmt. Thank you. Sincerely Dave Fritch 626-260-4838

Rating:

2.0

The inconvenience is that you don’t have immediate personnel on premises ready to help. Local numbers would not answered and was transferred to call center. As soon as I informed that my storage was cleaned out, my access card was denied for me to leave the property. I had to sat there and waited for 10 minutes so I could piggyback another vehicle to got out. So frustrating !

Rating:

4.0

Rachelle was so helpful, direct in her information shared and went above and beyond as a customer service representative. She handles her position well!

Rating:

1.0

1) Locked out of facility although got through main gate with same card and code. 2) called facility 4x's b4 they were able to gain access for us. 3) rented 20 ft based on their advice on reservation call. 4) received 1 lock, arrived to 2-10ft storage (only given 1 lock) called again and agent had no clue that it was 2 units. No advise or clue what we were supposed to do. No help on site. No direction. 5) fit everything in 1 10ft unit. I want reduction on unit cost as we were I'll advised, no direction, no customer service. * I had 2 movers that I paid hourly waiting around over an hour while I tried dealing with the staff at the uhaul rental on Rosemead. Not a favorable experience at all!!!

Rating:

3.0

The staff was friendly but from the beginning there were a lot of discrepancies. Miscommunication thru different employees for different aspects of the process such as setting up the truck to getting our things in the storage. Conflicting sources for the hours of operation to the ease of access with key and access code. After only a month or two of being in storage our stuff was covered in saw dust and spider webs. It was not the worst experience since everyone was very friendly and did try to help but I would warn everyone I recommend to make sure you are very on top of things and ask a lot of questions because there could be a lot of confusion.

Rating:

3.0

I've moved out on 2/10/20. Not the 13. I've called and was told to call when i Moved out. And i did. I wad told i was going to receive a call back and never did. I

Rating:

5.0

Thanks fo your help, the manager and wife couple team. Sorry for the trouble and will thank you properly someday.

Rating:

5.0

Michelle + Billy does an amazing job making sure customers are taken cared of.

Rating:

5.0

Thank you for the wonderful service

Rating:

5.0

Highly recommend. Good Service.

Rating:

5.0

The managers and staff at the Ivar location are beyond excellent they are patient they give you The satisfaction of knowing that you have been taken care of the lady manager there is beyond a diamond!

Rating:

5.0

Billy the manager and Nick were very kind and helpful. I had left my DL and they called me right away so I could get it back. Great service!

Rating:

5.0

It makes me feel safe and convenient.

Rating:

1.0

To many mistakes very dissatisfied Bert will use u haul again , will tell all my friends the horrible experience we had .

Rating:

5.0

A great facility overall

Rating:

5.0

I felt my things were safe at all times.After eight years boxes were not very dusty at all. Thank you U-Haul

Rating:

5.0

Close later because 7pm is too early for someone moving in or out of the storage

Rating:

5.0

N/A

Rating:

5.0

Clean facility and friendly staff.

Rating:

5.0

Was treated extra nice

Rating:

5.0

Very happy with everything here. The staff was always courteous and helpful, the location was always clean and secure.

Rating:

4.0

One unit was missing a light bulb.

Rating:

3.0

In January 16th I called and filed a complaint I will never rent a storage from uhaul

Rating:

5.0

Great location, clean storage units

Rating:

5.0

The facility manager assisted with all my concerns and helped me to find right unit for my needs. Rachelle explained in detail what I could expect as a customer and made the process easy.

Rating:

3.0

Pricing is too high for an average area

Rating:

5.0

N/a

Rating:

5.0

very good

Rating:

1.0

The same day I may need in, my stuff was stolen ifind out later the cleaning lady confessed she throughout $6,000.00 worth of my belongings,when I filed a claim not only was I denied,I was evicted

Rating:

4.0

Friendly, helpful,and professional staff. Well maintained units.

Rating:

5.0

Very Good

Rating:

1.0

Worst experience. Will never use uhaul again.

Rating:

1.0

I was provided with an address on Ivar, arrived then to see a sign on a door directing me to another address. uhaul rep in Rosemead made me repeat my info three times! Uhaul experience the worst!

Rating:

5.0

vehicle was just the right size

Rating:

5.0

Everyone very nice.

Rating:

5.0

In almost six years of occupancy, I have never had even a single negative experience. Always friendly, and helpful, even when super busy. Thanks for the friendliness and the clean facility.

Rating:

5.0

Very good

Rating:

4.0

They were good! I don't have any complaints. Service was friendly and helpful and nice.