Customer Reviews for U-Haul Moving & Storage at kaliste Saloom

We are evacuees from lake Charles we found both locations to be very helpful and pleasant.

What an awesome staff, the manager and his team where very knowledgeable and helpful. I would definitely recommend this location.

Wash the truck

Fuel documented as having more than actual. Nothing was done about it. Whomever had it before me smoked in the vehicle and returned it without filling or the employees said they filled it and did not. Requesting a partial refund. Photo documentation will be provided as proof.

Very friendly, helpful and professional. I would recommend to friends and family.

Nothing. Very grateful for them.

Units are clean and supplies are stocked. Workers seem nice BUT EVERY RESERVATION WE MADE WENT WRONG. Please do not allow people to reserve things you do not actually have. People rely on accurate information and it really has caused problems during these natural disasters. I am sending a formal complaint about the lack of accuracy within the U-Haul system.

Unfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.

Andrew on kaliste saloon in Lafayette la was horrible. Mrs Kayla , Peter and the other African American was awesome .

This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!

Very helpful. No complaint

No additional comments...

Great facility & people

Or Sales rep was exceptional. I wish every sales was like her. Went beyond scope and helped us throughout.

Be better at the computer system and basic math. They tried to charge me for 3 extra days and then told me I wouldn't be able to rent from Uhaul again unless I paid! Do the math yourself before you pay. Also told me if I would have paid the extra $150 it would have been up to me to catch the mistake and file a complaint. WOW! UHAUL KEEPS IT REAL

The staff at this location and the first one I visited on Ambassador Caffery Pkwy were both awesome. Very kind and helpful people.

The manager assisted me with the rental. He was knowledgeable, helpful, and provided excellent customer service.

Information given at checkout of vehicle could have been more clear.

The girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..

I reserved a 20ft truck. U-Haul bumped me down to a 15ft truck and to a location 30 minutes away. Caused me take take 3 times as long to move all of my belongings. There also was not a dolly on the truck but I was charged. I had to buy a dolly from a store. Extra 30 miles for an inconvenience but was still charged for extra mileage anyway.

The unit I rented had over 150K miles on it and it ran fine, but the front suspension was loose causing the truck to wonder some in the lane. It needs attention. Plus, your mileage fees are high in my opinion. I was a motorhome rental dealer for years and we never had mileage fees that high in our part of the industry.

Prorate the cost of the rental if it is brought back earlier than what is recommended.

This is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don’t have one complaint.

With only two clerks at the desk, progress was slow. Everything else was just fine.

Everything was great! Customer service was amazing!

Service was streamlined, prompt, and professional. Very easy from start to finish. Only way to improve on my experience would be a reduction in cost.

The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.

All good

Thank you!

No matter what I need, the team at the store make sure that I have it. They are attentive helpful and friendly! Keep up the great work guys :-)

Turning the rental unit was so simple and easy. The personnel were very professional , friendly and courteous. U Haul will be my next selection for moving rental needs.

I waited 30 minutes to check-in. The cargo van I reserved had not been returned. Had to get a larger vehicle that was way too big for what I had plans on doing. My initial reservation was to pick up in New Iberia location. I aas notified the day before that O had to pick up at the Kaliste Saloom location. Major inconvenience . Totally messed up my plans and schedule for the entire day! I will avoid using your services if all possible.

Excellent customer service...staff was very courteous and helpful. I was in and out in under 20 minutes...

I did the online (app check) out of the vehicle. I will never do that again. I did not understand the verification step where you called people and asked if they new me. REALLY, a late evening or night call without any warning. As I said, that's my last uhaul rental experience.

We were very satisfied and would recommend Uhaul to family and friends.

The general manager was the person who checked me out. He was very knowledgeable and extremely helpful with the rental of our two storage units and U-Haul. Upon loading my items in the unit, there was a sweet cleaning lady walking around asking if we needed help while she was cleaning. The facility looked and smelled so clean! I feel really great about having two units here! Thanks for all the great customer service and clean facilities!

Mr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.

I would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass. 😇

This is my go to U-Haul location because they are always so professional, friendly and helpful. Great location too;) Call them first!

Fast and friendly service. Return was hassle free will definitely use again in the future.

Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Thanks again!

I had to add a bolt to the door latch due to one being missing.

Good experience. No improvements needed

Staff was very friendly 🥰

Blake at U-Haul on Kalistesaloom location was about the only agent that cares or has a clue what is going on. He was the only agent that could understand and work the ubox system and went out of his way to help. I had limited interactions with Brett too and he was helpful but Blake was the best. The others were not helpful at all and caused long wait times for not only me but other guests.

I don't understand how you reserve a vehicle and you request no contact delivery. When I arrived, I checked in electronically and it showed me that a 10 ft truck was parked in row A for me. I had reserved a cargo van and there's was no vehicle in Row A. I had to go in and go through the whole fricking process again ... drivers license, credit card, Selecting a vehicle. I had done all this in advance. I don't understand why you present the process to happen one way and then change it all up when you get there. My last experience years ago was the same. Set expectations and meet them. Crazy. Truck was reeking of smoke, window handle broken. We were able to get our project done in the end. The employee was nice, but seems like this happens often.

The lady whom helped me was very knowledgeable and provided help getting equipment ready to go. I will rent from this location again as needed.

This is the 2nd time I rent from them! They are all very professional & helpful here! I'll definitely use them for my next move!

This was my first time ever having to rent any vehicle, let alone a truck. The staff was very helpful. I wish I could remember the name of the gentleman that helped me because he deserves to be recognized for his easy to understand explanation of everything involved in the truck rental. Moving is stressful, but it was a little easier with how smooth this portion went.

The guy was very helpful and personable. Practiced all the proper covid-19 procedures.

This is a very professional organization. The only thing I could think of that would have been nice would have been being able to leave earlier than 7:30 AM. It would have been nice to have left at 6 AM. Having said that it was a great experience.

The staff were efficient and got us taken care of in about 2 minutes

Amazing servicer and easy usage. I loved the whole experience.

Very easy drop off, knowledgeable staff.

Very nice and helpful staff. Nice indoor facility.

Was charged late fees when I was told they would not charge me.

Very good customer service.

Bailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.

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Thanks

My experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.

I have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.

The two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I’d prefer to go.

Great place to store your items when you need.

Everyone was polite and everything was well maintained

Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.

YOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.

very clean and excellent customer service

Great facility and friendly staff.

Very nice people.

Worst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!

The staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing

The staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.

Sensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on

Would give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!

Everything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.

Everyone is professional but nice, helpful and friendly. Well done.

I cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.

Great place

Kenneth and staff were wonderful to deal with! I have already recommended this facility to friends!

Everyone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.

Great service, friendly people.

The staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.

Rusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.

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Great Customer Service!!

Thanks for the great experience.

Everyone on the staff was so helpful, personable and professional. We would recommend them to anyone.

Thanks.

Great service by Ethan and his crew.

A big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.