Customer Reviews for U-Haul Moving & Storage at kaliste Saloom
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at kaliste Saloom
William G. on
Slection of trailers was limited to just one; it was much larger than I needed, so ocst more than I wanted to pay.
Joseph W. on
Keep doing what you all are doing!! Great customer service!!
Craig P. on
The truck I rented had transmission issues on my return trip. It started making noise, vibrating and would downshift suddenly for no reason.
Elise B. on
If you know a customer is doing a drop off after hours the staff member hooking up the trailer should show the customer how do take it off.
Candace C. on
The Customer Service reps (phone & in-store) were great. Both individuals were knowledgeable, extremely nice, & courteous. I would definitely go to this location again for my moving needs.
Randle B. on
Great place to store your items when you need.
Katie B. on
I made an in-town reservation for a 6'x12' cargo trailer in Lafayette 2 weeks ahead of time and was sent to 4 locations in town with no available 6'x12' cargo trailer. I was then sent to a Baton Rouge location (my 5th reservation). I had no issues with the Baton Rouge personnel as they were doing their job, but I was charged for a one-way reservation after having to travel 2 extra hours to get the trailer I needed for an in-town reservation I made 2 weeks in advance. Very disappointed in the service and the amount of stress that was added to the move.
Erica L. on
Always great service. and the staff are commendable. Definitely my go to. The after hours drop off is spectacular.
Herbert D. on
Keep up the good work!
Aleksandra K. on
All great - thanks!
Myriah D. on
Everyone was polite and everything was well maintained
Keith A. on
They did a great job I don’t see any way you can improve and I was very well satisfied
Elizabeth B. on
The person who waited on us at time of pick up was very nice and helpful. However the person who check waited on us at time of return was not very friendly. Neither person explained that my account would be charged twice and that I would have to wait 5 days before receiving my money back. This is very inconvenient!
Morris S. on
My original reservation was at another location. Because they did not have my vehicle ready, a had to gonto a further location which caused me to travel extra miles and charge me more in mileage and fuel. Plus it put me behind my original schedule for the day.
katie F. on
Huge miscommunication b/t Uhaul and the movers I hired through the uhaul site. I had a terrible experience. I was told my Ubox would be delivered several times before my planned moving day. On moving day the Ubox was no where to be found. I called the container facility and no one there was willing to help me out with my issue. Instead they suggested I wait another 5 weeks to have the box delivered. To ensure a smooth move I planned months ahead of time and called the facility/ uhaul to make sure the details of the move were solid for moving day. I have had great experiences with uhaul in the past but am VERY unsatisfied with this experience. The uhaul representatives mislead me and then did nothing to “right their wrong” after huge avoidable mistakes occurred. I do not plan to use Uhaul in the future and am dissatisfied with my experience with Uhaul/ the Ubox.
Stephen C. on
Check the A/C on the truck I rented. It stopped blowing cold air.
Jeff M. on
Could not change charges for two day rental and insurance plus charged for over 150 miles (not informed). They also told me about wrong truck rented for one way.
Veronica R. on
Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.
Christopher O. on
YOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.
dale k. on
very clean and excellent customer service
WILLIAM P. on
Great facility and friendly staff.
April R. on
Very nice people.
jesse c. on
Worst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!
Sametria F. on
The staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing
Gregory B. on
The staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.
Michelle C. on
Sensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on
Jeremy B. on
Would give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!
Gregory B. on
Everything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.
Christopher D. on
Everyone is professional but nice, helpful and friendly. Well done.
john w. on
I cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.
hazelann y. on
Great place
janet m. on
Kenneth and staff were wonderful to deal with! I have already recommended this facility to friends!
Christopher D. on
Everyone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.
Christina H. on
Great service, friendly people.
Stephanie H. on
The staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.
David B. on
Rusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.
RALPH R. on
Na
RALPH R. on
Na
gezel t. on
Great Customer Service!!
Thomas E. on
Thanks for the great experience.
Edward B. on
Everyone on the staff was so helpful, personable and professional. We would recommend them to anyone.
h. l. on
Thanks.
Arienne L. on
Great service by Ethan and his crew.
marie d. on
A big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.