Customer did not leave a comment.Dontia A.
Customer Reviews for U-Haul Moving & Storage at kaliste Saloom
Lafayette, LA 70508
(Next door to St Pius Catholic Church)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chelsea was kind and very efficient. Thanks,Kris C.
Customer did not leave a comment.Kassler S. | Overall Experience
Very courteous and professional. Will definitely recommendhector P.
Christie with customer service on the phone was very friendly and helpful with my botched online reservation from the day before. She found a truck for me at the same location! It was a bit of an emergency and she came through for me!diane R.
Having someone answer the phone would be nice considering my rental location changed over night and I live out of townWESLEY S.
Customer did not leave a comment.Christina M. | First Impressions
Customer did not leave a comment.Victoria M. | First Impressions
Customer did not leave a comment.April A. | First Impressions
The young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.JAMES M. | First Impressions
Thanks for your help.KEITH B.
Customer did not leave a comment.LOUIS W.
Customer did not leave a comment.AMOS J.
They didn't give drop off instructions so when it came time to drop off, I was taken my surprise by the text from uhaul with lots of things to do because I already returned it without doing any of that.alainna O.
Truck had horrible exhaust leak and should have never been leased. If I would have had to drive more than the 6 miles, I would have been asphyxiated from the exhaust fumes.JOHN E.
Pick up and drop off was easy and efficient.KEEGAN S.
Customer did not leave a comment.Marlon C.
Customer did not leave a comment.gerald R.
All assistants very helpfulHELEN B.
Customer did not leave a comment.ROBERTO A.
Once I was given direct contact with the delivery driver my experience was better, prior to dealing directly with Courtney the customer service experience was a nightmare. It took forever to get someone on the phone when I could actually get someone, my boxes were 2 weeks later than scheduled. However, Once Courtney was involved she was great. Very quick to respond and took great care of me. I was so impressed when my boxes arrived at my new location and everything was exactly as I loaded it. Overall I would use U boxes again.casey B.
Quick and easy, good experience.Roger T.
Customer did not leave a comment.Sara C. | Overall Experience
I would never do business with you all again. It was a very bad experience i went thruTERRY D.
Customer did not leave a comment.GLENN W.
Customer did not leave a comment.Daryl lee D.
Customer did not leave a comment.KEVIN B. | First Impressions
Very tight location for pulling a trailer into or out of.RONALD N.
Went inside to drop off trailer, while I was waiting for the man to get my info, he came in and said you all done, have a nice day. We will mail you confirmation of drop off. Haven't received that, but trailer was dropped off.andy B.
Check in and check out was exceptional! Will definitely recommend!ANTHONY B.
Customer did not leave a comment.JOHN L.
Using my smartphone for pick up and drop off was incredibly easy! It made a hectic moving day so much smoother. The truck was well maintained and worked like a charm. I will absolutely be recommending this location to family and friends in need of rental moving equipment!thylar C.
Customer did not leave a comment.ALVIN D. | Overall Experience
Customer did not leave a comment.Donn M. | Overall Experience
Customer did not leave a comment.LARRY P.
Customer did not leave a comment.CARLON B.
Facility was always clean, staff was extremely Helpful. I would recommend this facility to everyone I knowRonald W. | Overall Experience
Nothing!! Becky and team did a Great Job!!RICHARD N.
Customer did not leave a comment.Justin M.
Gas was completely empty after employee mentioned charging someone previously for gas and said i would be charged if it was not returned with more gas than started withWYATT S.
Paid for blankets and they forgot to put them in Trailer or give them to me.CHRISTIAN B.
Customer did not leave a comment.DARWIN P.
Customer did not leave a comment.Robert F.
The first 59 Nikki's should be freeLEANNE M.
Customer did not leave a comment.CAROL ELOUISE O.
Customer did not leave a comment.Cherrelle H.
Customer did not leave a comment.Debra J. | Overall Experience
Staff was very friendly and very helpful. Facility is very clean and feels safe.Donn M. | First Impressions
Customer did not leave a comment.Donn M.
Very friendly staff who were on the ball!! We were in & out very quickly.MICHAEL H.
Customer service was top notch, and very helpful. Would recommend to anyoneISRAEL M.
When I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.Derek B. | First Impressions
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.DESMOND G.
Customer did not leave a comment.FRANK T.
Customer did not leave a comment.Russell G.
My location waa switched three times but this location finally had a truck for me.CRYSTAL L.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Hannah H. | First Impressions
Simple and easy. Great experience.Corey L.
So easy! Friendly and capable staff.Elizabeth D.
Customer did not leave a comment.Rex H.
Customer did not leave a comment.Paul H.
I would say absolutely nothing. The employees were very helpful, nice, and easy to do business with.MICHAEL S.
Everything was great from my experience.Dexter R.
Customer did not leave a comment.Marcos Y.
I went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn’t open and I couldn’t return my truck because the gm never answered his phone. (Brett Dwyer)Sydney B. | First Impressions
Great service the employees were real nice I will recommend to othersCHRISTIAN D.
Customer did not leave a comment.Charlotte H.
Customer did not leave a comment.KIM T.
Customer did not leave a comment.Christopher S.
The associate who assisted me with the rental, Brett Dwyer was unreal! I had reserved a 10' box truck for a simple move, basically driving I-10 from Lafayette to Mississippi, and back. I asked him if he thought the truck would be ideal for the move. He recommended getting 15' truck because it rides a bit more smoother than the smaller one. I took his advice and was amazed how this truck drove and handled! We had originally reserved a truck with a competitor, but things didn't work out, and we reserved online with you guys, and I will say that I will never venture out to use another company after the customer service I received from Brett and his associates! Thanks for allowing me to have such an easy and successful move! Sincerely, Greg & Jessica TavernitGREGORY T.
This was the worse experience i had in my entire life. I will never ever have anything to do with this company any more.TERRY D.
Needed a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!Christopher T. | First Impressions
Chelsea was warm and friendly. She instructed thoroughly on the equipment and explained the do"s and don'ts Great personality. Would recommend anytime.CHRISTOPHER Q.
upon entering the vehicle and leaving the parking lot the "low tire indicator light" was on. This should have been tended to before I took procession of the vehicle. I think the trucks should have a inspection before renting out . Over all the place was clean and the employees were very kind and professionalJAMES B.
Fix the A/c and the ramp was giving me problems the whole time I was using the truck so I had to existent my rentalWEEKS C.
Customer did not leave a comment.Kendall S. | Overall Experience
I thought that the box would come off the truck because it would slam up and down . thought it would destroy my appliances and breakables . the slower i would go the worst it was . every bump in the road would slam truck box and had to hold drink in the air or it would spill all over out of the can around cup holder . thought i would get whiplash .NEWMAN A.
Very friendly and helpful.Janet S.
Chelsea was awesome to work with and was so helpful in recommending some moving tips. She's a rockstar.Jill A.
The employee who took care of me, Chelsea, is an absolute ace! Friendly, service-oriented, and a "can do" attitude...she epitomizes what any company should want to have as a member of their organization. She makes the customer service experience unforgettable, I'll know where to go next time and who to ask for.KARL H.
Customer did not leave a comment.EUGENE G.
Customer did not leave a comment.John A.
Not happy I was charged $10 for extra mileage. Ridiculous. Will use Penske next time.John P.
Customer did not leave a comment.CONNIE O.
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.brett D.
Customer did not leave a comment.Ashley H. | Overall Experience
Customer did not leave a comment.KAYLA D.
Customer did not leave a comment.DILLON B.
Customer did not leave a comment.TONYA H.
Customer did not leave a comment.JEANETTE W.
Chelsea was awesome and super helpful. She made the whole experience easy and enjoyable. The staff there was quick and above and beyond.Magaly C. | First Impressions
very friendly good locationROBERTO G.
Customer did not leave a comment.bill G.
Customer did not leave a comment.Linda C. | Overall Experience
Customer did not leave a comment.ASHLEY A. | First Impressions
Customer did not leave a comment.VENKATESH K.
Continue doing what you're doing. Great serviceSteven H.
Customer did not leave a comment.Kevin W. | First Impressions
Best storage facility I have used. Friendly and helpful staff.Michael R. | Overall Experience
Customer did not leave a comment.Kimberly D. | First Impressions
Great customer service !!DAWN S.
Awesome location! Customer service representatives all deserve a raise!!!!! Like actually give them a raise!!! :DNICHOLAS L.
I had a great experience! I accidentally put my pick up for 9 pm instead of Am and the guy behind the counter fixed it with no problem and I was in and out in less than 10 minutes. Very fast and friendly!Jamal S.
Customer did not leave a comment.TED S.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.Floyd C.
Customer did not leave a comment.JENNA W.
We were very disappointed, not in kalistee saloom location, but with our original reservation. We reserved at 15ft truck for 24/7 mobile pick up. We were sent a confirmation email to pick up at 8am aug 1 at fun jumps in Lafayette. When I made it there, I was having trouble finding the â€œpick up my truckâ€ option on my desktop. I wasted time on the app for about 15 min. I realized someone was at the fun jump business. She informed me they are not open on Sunday's and they didn't have a truck for me. She looked up my name and saw that my order for a truck had not been assigned yet. No one reached out to us to tell us any different than to pick up at that location at 8am. I then had to cancel that order and create a new one. Our only option was a bigger truck at kalistee saloom. I wasted about two hours in this process. Had people at my house ready to help us move.JAMIE J.
Customer did not leave a comment.Morgan W. | Overall Experience
First of all. The employee left her keys on my bumper which miraculously made it to my house still on the bumper. This caused me to make an extra trip to the uhaul store to make sure she got her keys back. Then 4 1/2 hours later after we loaded the trailer we realized This facility allowed us to rent a trailer with steel showing on one tire. Luckily we noticed before we began the 3 1/2 road trip but it took 4 hours for roadside assistance to change the tire. This put me 4 hours behind schedule but not a single person at uhaul seemed to care. They literally acted like- oh well. I was ready to pull out at 12:30pm but did not end up leaving until 5pm. I cannot imagine how terrible this would have been had it been a mechanical issue with a truck that left a person sitting on the side of the road in 100 degree south Louisiana weather.AMANDA K.
Great Service. Mr. Bailey was very professional. ThanksBRYAN L.
I had a reservation and couldn't get a truck at all until tomorrow morning and then all they had was for me to use a cargo van and charge me more than what I would have paid if I had a truckWADLEY M.
You gave my reservation away when I had already checked in and was awaiting my movers to help.Catherine L.
Drop off was quick and very convenient.Jonathan S.
When I arrived at the drop off location it took them 37 minutes to unhook the trailer and check me out when I confronted the individual I was told that they were short staffed there was a Q about four other cars waiting behind meERIC H.
Customer Svc Rep was very courteous and helpful.ROY W.
The Uhaul team member, Ms Guidry, was fantastic. Friendly, helpful and knowledgeable. She made the pick up experience easy and had me ready to go in no time at all. She was clear and concise about the rental agreement, helped hook up the trailer and made sure I was good to go. The trailer was great too. No issues.Robert O.
Customer did not leave a comment.Dana C.
Chelsea was so sweet and kind!Edward S.
Customer did not leave a comment.brittany g. | First Impressions
Customer did not leave a comment.GRAHAM B.
Nothing. Staff provided excellent serviceSTEVEN H.
Customer did not leave a comment.Nekeisha T. | First Impressions
Customer did not leave a comment.Nekeisha T. | First Impressions
Customer did not leave a comment.Nekeisha T. | Overall Experience
Customer did not leave a comment.Denisha H. | First Impressions
They go above and beyond. Facility is super clean.Amy F. | Overall Experience
Great STAFFMarcella C. | Overall Experience
Customer did not leave a comment.Kendall S. | First Impressions
Local office and facilities were excellent but reaching a local person is a loooooong pain. Being routed to the national phone bank when you have a question or need to discuss with a local person is a pain.Fred D. | Overall Experience
At times it was difficult to find a worker, but as many businesses are suffering Covid 19 work shortages it is well understood and acceptable.John D. | Overall Experience
Staff is great!Jay R. | Overall Experience
Really liked the friendly personnel. Was courteous and helpful.Linda C. | First Impressions
Excellent customer service and assistanceChanci S. | Overall Experience
I have been sitting on hold everyday since Wednesday trying to speak to a live person but after 30-45 minutes on hold I give up each time. I need someone to contact me immediately 970-744-1668Kim B. | Overall Experience
Very sweet customer service. Try their best to help accommodate your needs. Highly recommended.ANGELA L. | Overall Experience
Customer did not leave a comment.LATOYA C. | First Impressions
Nice storage. Clean and very convenient.Mary C. | First Impressions
Customer did not leave a comment.rebecca c. | Overall Experience
Brett and Chelsea were awesome. They were extremely helpful and insured all needs were met. The facility is well maintained. Promote immediately.Daraseres O. | Overall Experience
Customer did not leave a comment.Erica S. | Overall Experience
Customer did not leave a comment.christopher l. | Overall Experience
Customer did not leave a comment.Denice W. | Overall Experience
Customer did not leave a comment.constance t. | Overall Experience
The guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!ELIZABETH B. | First Impressions
Customer did not leave a comment.Dusty G. | First Impressions
Delightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.Jhan B. | First Impressions
Customer did not leave a comment.Kenericka S. | Overall Experience
Customer did not leave a comment.NIGEL B. | Overall Experience
Customer did not leave a comment.Kaysha B. | First Impressions
We had to go to the storage a few times. The covered bays we’re always available. The carts were so helpful. A very good experience for us.christian s. | Overall Experience
The in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.Keyana S. | First Impressions
Very professional and usefulJessee C. | Online Move In
Customer did not leave a comment.Theresa D. | Overall Experience
Customer did not leave a comment.Cynthia B. | Overall Experience
Customer did not leave a comment.MEGAN P. | First Impressions
Staff was ultra nice and helpful. Everything was well done. Exceeded my expectations!Daraseres O. | First Impressions
Customer did not leave a comment.Nikki T. | First Impressions
Customer did not leave a comment.willie d. | First Impressions
Customer did not leave a comment.Janeth P. | First Impressions
Customer did not leave a comment.Chadnarika S. | First Impressions
Customer did not leave a comment.kenrard b. | First Impressions
Chelsie was amazing professional. Friendly and helpful the facility was extremely clean safeChantelle T. | Overall Experience
Customer did not leave a comment.Cyrus K. | First Impressions
Customer did not leave a comment.Jay H. | First Impressions
Customer did not leave a comment.Jonathan B. | First Impressions
Customer did not leave a comment.KAREN T. | First Impressions
Customer did not leave a comment.Sabrina B. | First Impressions
The answering service is horrible.. .even when there's hardly anyone in the building.. I'm not sure why. But I have no complaints and the storage was very nice. The people inside were very helpful and friendly. The service was excellent.Ariel C. | Overall Experience
Customer did not leave a comment.Tinikki B. | Overall Experience
Customer service and everything is great but I choose no to get a unit because I’m looking for a 30 dollar unit, there should be more options on the first floor where I can easily roll a refrigerator in have the other corner to stack boxes or anything else I may need, I’m having a home built not wanting a extra bill but 30 bucks was sounding good specially with 1st month freeRitchie D. | First Impressions
Customer did not leave a comment.troy m. | Overall Experience
1st locker that they give me was taken. I had 2 walk all the back to the front. It was hot & im also pregnant. When I try to come later on to put more stuff. The code didn’t want to let me get it. And it was way before 10pmLESLEY C. | First Impressions
Customer did not leave a comment.doug p. | Overall Experience
Chelsea waited on us. She was a huge credit to your company. I don’t know what you are paying her, but whatever it is, it’s not enough. She actually made the experience fun and exciting. She was awesome!!!!! Lynn WoodLynn w. | Overall Experience
Customer did not leave a comment.Kenyettra T. | Overall Experience
Customer did not leave a comment.MARKESHA P. | First Impressions
Customer did not leave a comment.Patricia M. | Overall Experience
Customer did not leave a comment.Katheryn A. | First Impressions
Customer did not leave a comment.brad f. | Overall Experience
Customer did not leave a comment.jordan s. | Overall Experience
Everything was great, except for the fact that I just paid my rent two days before moving out and that I am also paying for the 28 days that I won't actually be renting the units. And tyere is no offer/allowance for reimbursement even though I have been a very loyal/frequent customer.Cheyenne S. | Overall Experience
Customer did not leave a comment.Tessa L. | Overall Experience
Customer did not leave a comment.Tessa L. | First Impressions
Customer did not leave a comment.William J. | Overall Experience
I was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.Jason J. | First Impressions
Customer did not leave a comment.Mark C. | First Impressions
Customer did not leave a comment.Jessica S. | Overall Experience
Customer did not leave a comment.Tonia R. | First Impressions
Customer did not leave a comment.Aerielle W. | First Impressions
We are evacuees from lake Charles we found both locations to be very helpful and pleasant.BYRON J. | First Impressions
Customer did not leave a comment.Claude R. | Overall Experience
Unfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.Patricia C. | First Impressions
This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!Cynthia D. | First Impressions
Customer did not leave a comment.Jennifer B. | First Impressions
Customer did not leave a comment.SHEKEILA B. | Overall Experience
Great facility & peopleKathlene L. | First Impressions
The girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..TRACEY T. | First Impressions
Customer did not leave a comment.Lee H. | First Impressions
Customer did not leave a comment.Allie B. | Overall Experience
Customer did not leave a comment.Carla L. | First Impressions
This is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don’t have one complaint.erica r. | First Impressions
The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.Ronshawna R. | First Impressions
Thank you!Tonya J. | First Impressions
Customer did not leave a comment.Michelle M. | First Impressions
Mr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.troy m. | First Impressions
I would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass. 😇mandle l. | Overall Experience
Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Thanks again!Reggie D. | First Impressions
Customer did not leave a comment.Ellen M. | Overall Experience
Staff was very friendly 🥰SHIA S. | First Impressions
Customer did not leave a comment.JANEL M. | Overall Experience
Customer did not leave a comment.MICHELLE C. | Overall Experience
Customer did not leave a comment.james b. | First Impressions
Very nice and helpful staff. Nice indoor facility.Ellen M. | First Impressions
Customer did not leave a comment.Allison K. | Overall Experience
Was charged late fees when I was told they would not charge me.KAREN D. | Overall Experience
Customer did not leave a comment.BIYUNCA G. | Overall Experience
Customer did not leave a comment.Jayson H. | Online Move In
Customer did not leave a comment.MICHELLE C. | First Impressions
Customer did not leave a comment.CLAYTON S. | First Impressions
N/ABIYUNCA G. | First Impressions
Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.Veronica R. | First Impressions
Very nice people.April R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!