Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After I picked up the truck everything was great till the next day. My wife came with me to pick up a few things and she got an allergic reaction after sitting on the passenger seat... I was full of dog hair ... I had to take her home to get changed and washed That didn’t go to well at all for me Thank you
Helpful on phone. Timely and professional. Nice people.
Keep doing what your doing.
We called UHaul at Kingston Road last minute on a Saturday morning for a truck and it was arranged very quickly. When we arrived to pick up the truck the service was amazing - super friendly and fast. If needed in the future, we will definitely use this location.
The location was great and so was the person managing a high volume of people at once. The area of improvement is the website. The online booking process was horrible and not intuitive. Plus the trailer requested was not reserved.
They are so friendly and helpful. I like this location very much. Highly recommend!!!
People were great. Last user didn't clean out trailer. No big deal. I did it.
Having used this location many times , I am not finding anything needing change at this time. I am happy with the service here
Very easy no hassle experience… First time renting a trailer, gentleman working was incredibly helpful
ANy of the staff that I encountered were very friendly and helpful! I would definitely use this location again!
Very helpful & understanding staff.
N/A
I was in and out in 10 minutes. They gentlemen at the front was great to deal with and super friendly.
All good. Thanks
For truck being returned after regular time, I suggest you guys to check the back of the truck. I attached the dolly inside the truck because I did not want to leave it outside in the open. Your office charged me for a lost dolly. This was corrected the same day after my call. So all is good
Staff was amazingly helpful. Fabulous customer service. Quick and efficient.
Poor and rude customer service Glitchy app and customer service didn't help or gave the right instruction Different customer service rep said different things Had an awful experience
Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Seamless Service from picking up the phone to dropping off the vehicle!! Nobody else has this efficiency!!
I was charged for an extra day . Had a defective trailer and returned it without being able to use . Got a replacement the next day , but was charge from the previous day . 416-464-0104 D. Jaisaree singh
great location guys are friendly and accommodating
Drivers side rear taillight only brake and signal working, driving light not working.
I lived in Ellesmere and Birchmount Rd thats why I booked a reservation in your Warden Branch. 3 days before Jan 25, the Warden brabch told me that no truck is available for my 9 am reservation. I have to go to Kingston branch which is 5 miles away and returned it there which means I lost 10 miles and the time
The customer service agent at the location was AMAZING! Please give him a job well done. Thank you!
The staff working was very helpful and friendly
All good. Thank you
Really really really good
Dreadful experience. It took over an hour to pick-up what turned out to be a filthy, dirty trailer with only one tail light working, even though I had pre-regestered. The clerk was doing his best, but he was by himself on a Friday night with people wanting to rent products for the weekend. The drop-off was also slow. Again, only one clerk on a Sunday to serve clients. Try elsewhere before suffering through this circus.
Open up on time
Justin was great, every customer should get to deal with Justin! He made the experience painless!
Keep up the good work
Faster checkout would improve service.
Location, staff was polite and courteous,. Your company information staff a call routed threw the Us, was very rude . My number is +16479195950. The out going call was 08:22 December 23 if this helps. Thanks David
Excellent customer service
No changes. It was a very easy transaction and the staff were knowledgable, professional and pleasant.
Support staff very helpful and friendly.
Fast and easy service. I enjoyed moving for once!
one of the worst experiences dealing with a company ever. i can honestly say that working with uhaul ruined my day and my whole moving experience. i will be calling customer service to voice my complaint directly as well. short summary of my experience. - truck pickup time was scheduled on phone with uhaul rep - they typed in the wrong pickup time (11 am in stead of 830 like i asked) - went to pickup location early in am only to realize they don't have my truck - called customer service for assistance on my pickup date (MOVING DAY!) got transfered about 10 times and total time to talk to someone must have been 20 minutes to figure out pickup location. pickup location added another 1.25 hrs to drive to pickup and bring back - arrived at pickup location and only 1 person working while 10 people in line. waited 45 minutes to pickup truck! - i am moving from a condo, moving window is scheduled. i had to do 4 hrs of moving in 1 hr. hectic day, extremely stresfull and angry because of uhaul.
I like to pickup my truck in this location because of the excellent service and friendly staff. Thanks and happy holidays. Samson
1 person working this morning running the entire operation (checking in and connecting equipment). About 10 ppl waiting in line. Took over 40 minutes to pick up a trailer even with online check in. A location that big on a Saturday morning should have more than a single employee.
Trailer brakes where not working The service rep put the wire for the trailer lights over the hitch pinched wire and shorted out my car lights
The trucks should be cleaned before you let them. The truck I rented was smelling bad.
Easy peasy
The first trailer I was supposed to pickup with brakes had no lights , the door was frozen shut and was very dirty along with tips of wire harness were frozen...not prepared or pre checked as it should have been considering I had made a reservation 2 days in advance.
Great customer service. From pickup to drop off everything went smoothly.
Very polite and professional. Courteous and helpful.
First trailer that was hooked to my car had taillights that we’re not working. Second trailer worked but staff had not positioned it in place for easy loading on to my car. I came close to damaging my car to get it out. It was not swept out.
Absolutely no complaints. Everything went smooth. Staff was friendly and professional. Thank you.
Did not request the scarborough location as it was very far from my home in west end toronto. However was assigned to pick up vehicle in scarborough at last minute friday so no chance to ask for better option. Extreme weather conditions made it very hard and nervewracking to return vehicle this morning, driving over 40 km. Was unable to reach anyone by phone at the location to discuss potential alternatives. Perhaps a clearer policy on extreme weather conditions or more staff at the location who can respond to these special situations. Overall, the staff were friendly and helpful and the rate was very fair.
A bit more help for your staff would be to upgrade your computer systems. Too many crashes had them hard copying receipts and 1 hour delays. Spend some money eh!
wait for pickup was too long took almost an hour long
Not a thing all was great and staff was very friendly
Lack of staff. Only one person working. Waited nearly 40 minutes to do return. Big line up behind me. Similar experience on pick up. One person working.
The location and staff are just great. U-Hauls reservation and pick-up systems are THE WORST. I rent from U-Haul semi-frequently... I also rent cars a lot travelling on business.... I'm perplexed as to why U-Haul makes the process so difficult. Reserving online only to be told the vehicle I'm reserving "may not be available"? Upon reserving being told I'd be contacted by phone by a scheduling manager to confirm? Hold on.... After making the reservation online... on checking back... the location of my pick-up was changed to the other side of town an hour away without even informing me. I would love to have fixed this but while you can log in and click on something that says "edit", one cannon actually edit any part of the rental... Cant change units or location... or anything. So back to the phone and wait on hold to fix the online booking. When I get hold of an (very nice) agent after being on hold..... I am told that the unit I booked at this location is not at this location???? So, I can drive across town... or get a larger unit... but not for the price of the unit I need.... 25% more Pre check in online with credit card and photos of drivers licences... Then have to do the entire process over when picking up the vehicle... There's NO part of the pre-check in that doesn't need to be repeated when on site.... So why waste my time? When returning the rental.... they still don't have my credit card.... which has now been taken twice (at least). I have to wait while we go through the process all over again. There's no way one can go into a U-Haul for a rental of any kind and expect to be there for less than 30 minutes... More likely 45.... and none of this is the fault of the staff or the location.....I find them to always be professional and polite. Their booking system and entire rental process.... Really, they should go back to direct phone in to the rental location and paper rental contracts.... it would be quicker and much less painful. Again.... great staff... The said nothing but it was clear the systems made everything take three times as long....
Customer service was very slow. Associate had trouble calculating km to miles (and why is everything in miles when we are in Canada?). There was only one person working on a Sunday. We waited in line 40 minutes to return the vehicle. Cost was way too high.
After returning the truck, I tried to contact the location several times, and the only reply when calling was a recording stating that "we have a problem, please call later". This went for the all day - Nov 4th - and it is EXTREMELY ANNOYING. If there is a problem, someone needs to get a regular phone and connect to the line, and answer it. People needs to learn how to think and leave the computer off, if it is not working. Today I called again, and the call was forwarded to a centre, probably in the USA. I needed to contact the location; why making things so difficult for the Customer?
This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
It suited my needs when I needed storage.
Staff was very helpful , even with my unplanned storage needs. Good job !
A lots of mice
Timely, informative,professional, flexible and a reliable service, Many Many thanks!
My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Renting uhaul unit was efficient
Always recieve friendly service at this location.
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