Customer Reviews for U-Haul Moving & Storage at Kingston Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Kingston Rd
Somasiri L. on
They charged me more than I drive. I only drove 86 miles for some reason I was charged for 122 miles. The staff was also late when picking up the truck.
Harry M. on
It took about an hour to book the vehicle... two parties waiting in line in front of me... only one agent available. At check-in/vehicle return about 7:45 p.m. the same day as my rental, two parties were ahead of me in line... only one agent available. The agent took my vehicle key and stated that he would email me my revised invoice and credit card statement. I had to visit the location the next day to get a copy of the revised statement and charges... I did not receive the promised email. Timely service is lacking at this location.
ROSS B. on
Need more than a single on duty representative wait time not great but not bad either
angela h. on
It was my first experience with uhaul and everything went well. Thank you
david g. on
a great experience!!
tracy v. on
Only one problem was that head office redirected me to another pick up location. When I phoned the original location I was told that the equipment was not ready and had to be repaired although if I wished I could pick up a smaller version of what I ordered. I said that was fine and proceeded to pick it up. Upon arrival I noticed that the smaller version was NOT available but the original WAS ? This ordeal made for some anxious moments but all worked out in the end. Would probably rent from U-HAUL again as the equipment was good and the service was also and at a reasonable price. Regards, T. Van den Akker
Linda S. on
The staff were excellent, & phone service as well. Tks so much LSmith
Veronica A. on
Check wiper blades for damages. It was a hot summer day then suddenly it started pouring rain. I turned on the wipers and the driver side blades came off, my visibility was not clear. I had to pull over and wait for the rain to stop. The employees was nice and did take off some charges. The situation could have been more serious but it wasn't, so I was satisfied with the service. Thanks all.
Arsalan H. on
Amazing staff. Very cooperative and friendly. Great client experience.
Leann G. on
It suited my needs when I needed storage.
WILLIAM T. on
Staff was very helpful , even with my unplanned storage needs. Good job !
Birgit K. on
Thank you!
James c. on
Pickup and return were handled smoothly at this location.
Jeff G. on
Get the breaks fixed on the truck I rented. Clean out the butts in the ashtray and air out the cabin. This location is a total pain in the ass to get to. The only reason I used this is because the markham location would not supply me with a 20' truck.
tara m. on
The service on the u haul 1800 number was not good. Long hold times, when I did get through to someone, I asked if it was the Kingston Road branch and she said yes , as the conversation continued clearly I was talking to someone in the USA ( as they asked for my zip code) . I had a specific question about the lighting package I bought for my vehicle , I was forwarded to a “ specialist “ who ended up being someone at a uhaul in Texas , they had no idea why I was connected to them and could not answer my question. In the end I drove an hour to the Kingston Rd location and had my questions answered .
diane c. on
Staff always very professional, polite Great job
John F. on
The trailer looked fine at pick up, but after opening it 3 to 4 times, one of the retraction cables jumped the guide and prevented the door from closing, If I was not a bit handy with a set of pliers we would have been stuck on the road until road side help arrived. After that we did get a flat tire, but road assistance was able to help out with only about a 2 hour delay in my travel time, The third item that was an issue was, the seal of the trailer, after driving through a couple of rain showers, I found some water and dirt splatter over my goods inside the trailer. I could understand water coming in under the door, but this water was coming in higher up and landing on top of the items in the trailer.
tom c. on
You switch my pick up location 24 hrs before pick up. That sucked. Otherwise top shelf.
Ramesh Babu N. on
Dolly was already included in the Truck but they still charged me for it.
Tony D. on
The guys were eating food at their service desk and it wasn't exactly the cleanest area when they were serving people. If they are busy and have to eat in their area they should try their best to keep it clean. This was in just one of the 3 service desks.
mark f. on
I was asked to leave gas tank at half, as found on pick up. I left tank at 3 quarters. I think it would be nice and fair to receive some credit for the extra gas, especially considering the cost and the fact of how much I'd be charged if tank was less than half
colleen w. on
Great fast service. I reserved my truck a couple of days before and truck was there, cleaned and waiting for me.
Patrick Kashita K. on
We took 1 hour waiting. The office was empty and nobody was available then the guy on the counter was not nice at all. The truck was booked for 5 hours and since I wasted 1 hour on the site waiting for them to show up he gave me the truck for 4 hours and were like you take it for 4 hours or you leave. The truck was dirty with broken light, not ready at all. Just because I really needed it otherwise I would have walked out. At least when I return the truck the gentleman was nice and welcoming.
Sarah P. on
Staff at this location are always professional and courteous. Many other locations are run very poorly. I go out of my way to Toto this location just because the service is fantastic. The manager is very good with customers and problem solving.
Kwesi J. on
Have a few more staff members on site. Great location excellent service though.
Kevin M. on
There wasn’t a lot of staff to handle the check in and returns on a busy weekend. Staff was friendly and did their best to process customer orders quickly. During pick up the attendant didn’t have time to clean the van as he was busy processing orders. It wasn’t a big deal as it only took a few minutes for me to sweep
dwight m. on
There was a mix up in millage but ended up getting whst was owed great experience.would recommended this location
matthew p. on
U-Haul has always stood out for great customer service and very reasonable prices. This experience was no different.
WILLIAM T. on
The staff were very helpful in making my difficult move and last minute storage issue stress free. Thank you
Ray A. on
The service from Justin was great, he took the time/effort to get me the equipment I needed.
Harry M. on
It's important to note in this review that while we were ultimately able to retrieve a truck from this location, the original depot we were assigned to did not have a truck available to us. UHaul was very good with rectifying the situation and compensated us as such, however it was regardless a very stressful situation on the morning of our move.
Eddison L. on
At peak time have a rep.review customersi in line and reduce unnecessary wait.
ABRAHAM A. on
A lots of mice
Mazen B. on
More staff on site
Rupert S. on
I think the parking area should be a little more organize as in the arrows on the ground should be brighter so that customers have it a bit easier to come in and out.
Lisa T. on
Our truck was not there at our pick up time. We had to get a smaller trucks and ended up spending way more money due to multiple trips. Uhaul didn’t even offer to make it right. They also forgot the dolly and I didn’t have time to go back and get it. Our move was pretty much a nightmare. Not reliable and no effort to try and fix the situation.
Cyril C. on
I have no idea why I am being emails. I did not book a rental. When the confirmation was sent to me I called to advise of the mix up.
Leonard M. on
nice young man took care of me helpful pleasant and sensible
roy g. on
Staffs here are friendly and helpful.
phil m. on
Employees could be better educated on corporate rentals
Paul W. on
I rent U-haul trailers often. Normally I have no issues. This time was pretty terrible. I had a confirmed reservation for 8:00 am June 1 at 1555 Warden. Then I got an email saying my reservation had been changed by Uhaul to 4095 Kingston Road and the time changed to 2:00 pm. That was a very inconvenient time and location for me. The local agent was very helpful, but when we went to hook up the trailer he found that the trailer hookup part needed to be changed. That took about 30 minutes. Then we checked the lights and found that the lights didn't work and he had to change the wiring. There were other trailers on the lot so I asked if he could switch me to one of those. After doing that change I left with the trailer 45 minutes after we started hooking up the first trailer. Not happy.
Antony S. on
No compliant
Johnnie M H. on
EVERYTHING! please improve your communication with your Dealers and clients!! the cargovan I RSVP via Mobile - the store was closed... how the hell was I supposed to get the keys!! this should had been updated so I don't waste my time!
CAMILLE M. on
Very reliable
RONALD S. on
Excellent service. Staff were friendly and well trained
Michael t. on
Change reservation requests very complicated
Brian B. on
Everybody involvedin the staff were professional
Allan S. on
The trunk we rented was disgustingly filthy. The drink holder was gross, looked like it had not been cleaned in months.
Andrew S. on
Shit down your online booking facility. It is a fraud and cheats customers when booking. I’ll never use it again after it entering my postcode and date and vehicle pref and getting a long distance pickup, larger more fuel hungry vehicle and only 4 hours to use it. Went to my local and they sorted it out brilliantly. Felt valued. Fix your online system or get rid of it.
STEVE H. on
Friendly service. Was quick.and easy
BILL G. on
New, younger staff could be more professional like their predecessors. They were talking about non-work related stuff and would address each other as if there were no customers onsite.
keith c. on
I first contacted the Ajax store. The woman said they did not have the hitch I needed but that the Kingston Rd location did and that she could make an appointment for me. She then asked for my credit card number. I hesitated but gave it to her. She then asked for the number code off the back of the card and I said no. She said I could not make an appointment without giving it because they were an appointment based company. What a crock of shit. I said I would drive to the other store and have it put on. She said that they would probably just make me step out into the parking lot and make the appointment from my phone. Again she said it was because they are an appointment based company. I was about to hang up when she made me an appointment without the information. Unless somebody from head office contacts me to reassure me this is not company policy, I will assume that it is and shall tell everyone I know to stay clear of U-Haul because they are not to be trusted. Which is too bad. Because I had always considered your company to be grass roots.
Reg B. on
Friendly attentive staff.
Mutasim K. on
Please have the trucks checked well for alignment issues.
Suseth A. on
Only one guy checking in and one outisde. All locations are slow and need more hands on. Stop being so cheap. Time is valuable. The guys were nice, but they needed more help. 40 mins for a check out is ridiculous.
Vikrant C. on
Friendly staff. Guy on counter is funny
Joseff D. on
I would suggest to add more people during busy days of the week. Thanks.
michael s. on
While the pickup experience was a breeze, since then it has been about 2 weeks and I have not received the refund of my deposit for the rental. I have called several times, been put on long holds and never given a straight answer as to where my refund check is. This kind of customer service is beyond disgraceful. Mike
Md A. on
Very happy with the service and facilities.
Norma R. on
They are pleasant to deal with and always have what I needed thankyou
reg b. on
Friendly helpful staff
Dion C. on
Everything was good, just need to make sure what is suppose to apart of the equipment rented, is there and not missing Cheers!??
Ron M. on
Easy going staff
Adel M. on
The most of your employers didnt know how to do their own job as should be ?!
Andrew O. on
Pleasant and answered all my questions. Had a good attitude.
Eddie J. on
Went to pick up the key with the mobile app and there was no key and all the vehicles were unlocked. Spent three hours trying to figure out what was going on had to pick up the vehicle the next day. Justin was great to work with.
Chris R. on
the link sent by text to me as I was picking up the trailer showed me 4 pictures that were of poor quality and told me to look for 'x's that marked damage. It was next to impossible to see the 'x's , even in real life looking at the trailer the 'x's were very hard to spot. \ There should be a better way to confirm the damage points
zaheen a. on
Customer service is poor. Staff are not trained. They do not keep their words.
Rodelio A. on
In the first place I give instructions that I will be paying cash when I return the truck., but when i return the truck with trailer the lady without asking me he already charged it to my Master Card. Now, I said to the lady that he has to revert the payment he can't do it. So I think you didn't properly trained your staff. So my review is so "POOR"
james d. on
na
Hugh M. on
Fast ,friendly ,courteous service...very .Easy to Pick-Up, Go and Return .
rick p. on
Honest, great service, best price.
Angelo S. on
What you could improve on is the fuel chart on the receipt should match the truck gauges so it would be easier to read for the customer.
REG R. on
Friendly staff
MARK D. on
N/A
Sylvia S. on
The whole experience went alot smoother than we expected. Everyone was knowledgeable and helpful. Truck was clean and easy to drive.
NICK C. on
I used the app to pick up my truck but when I returned it the app said the I have to pay for mileage 22000$.... I went inside to ask what to do and no one was able to help me, the guy told me that the next day the manager will call me...I'm still waiting that call...
ORION S. on
I didn’t want Safe Move. I even confirmed with my insurance agent by phone that I am covered under my policy prior to attempting to opt out but somehow you slipped it in. I asked for it to be removed and yet there it is. For $15 it’s just not worth my time to fight it but it’s the last $15 UHaul gets from me. There are plenty of alternatives.
Katrina S. on
Everyone was very nice, great service
Reji M. on
The truck driver cabin was stinking and had lots of pet hairs on seats. Overall experiences as a driver was extremely bad and the pet hairs caused allergic reaction to me.
Majura p. on
Customer needs to know about the charges prior to taking the truck. I was charged for using the dolly because of unstrapping it but I never used it and it was in the way of loading. Person assisting was not friendly and didnt seem like she like her role.
Elathasan J. on
Bigger signs to show the location.
andrea B. on
Proper billing system
david c. on
49'cents a kilometres made for an expensive 4 hr rental of a pick up truck $100.
Tom P. on
Trailer had broken springs and a flat tire within an hour of driving with a light load.
Farook M. on
The rep that served me did an outstanding job. He made sure the equipment was working properly and took the time to explain how it works. Very professional.
Vayen E. on
Quick service
Rajender K. on
Not happy at all the way the the charges were described and eventually charged for a pickup truck rental for 10 hours.
Rasheed S. on
Quicker customer returns (there was a wait due to lengthy processing of people picking up rentals)
Mike B. on
Explain to them that the 6 x 12 open trailer with the ramp is only a 4'-9" x 12' trailer. Something that is more than 4'- 9" will not fit into this trailer using the ramp!
Hani A. on
Slow service at the office, Offices are too small and old for a main location like this one
Mushfique W. on
Initially my reservation was at 1555 warden ave. They didnt have any truck for me when i went there for pickup. Not only the fact they had no truck but the white lady at the customer service desk was rude and racist. She was very polite the next white customer there but misbehaved with me. The other brown agents were very polite and helped me with the scheduling dept number to arrange an alternate. Also i booked the truck for 24 hrs but was able to keep only for 12 hrs due to Uhaul reservation issue.
omar b. on
Don't try to over charge customers $80. They tried to make me pay $80 more than I'm supposed to and then told me it was a glitch.
Susan B. on
Got my trailer hitch installed here. Would highly recommend. Know what they're doing and great staff
Heather M. on
Great professional service!
Heather M. on
Timely, informative,professional, flexible and a reliable service, Many Many thanks!
Jill M. on
My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Donna g. on
Renting uhaul unit was efficient
Katharine T. on
Always recieve friendly service at this location.
faye c. on
No comments.