Staff members were polite and helpful, would recommend this location..
RODERICK H.Customer Reviews for U-Haul Moving & Storage at Kingston Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
well execution, good customer service. I don't think i can add more to improve it , good job !
ENRICO A.The Steering wheel was not aligned which made referencing the wheels straight while parking very difficult and in some cases dangerous. There was an abnormal amount of vibration which would shake the mirrors so badly they were almost unusable... this was a incredibly uncomfortable drive with all the noise and vibration. I honesty was surprised that the truck made it the 800km drive. Picking up the truck and dropping it off was flawless at this location.
Alexander W.Rene was very helpful. But my question - that you may find odd - but WHY do some of the trucks have oversized pictures of snakes on the side of the trucks???? Turned around the parking lot and there was these big snakes three feet away from me. Made my heart stop! Scared the heck out of me and my friend!!!!
SAMSON O.I have no other input at this time.
ANTHONY M.In the old days, you got a full tank, and topped it back up upon return. Last two times we had disagreements about how full it was upon receipt. This is silly and easily fixed. I will rent next time where I start and end with a full tank. Best. Mr. C. French email: dancesavecwords@gmail.com
JAYDEN W.Way better than expected the van was in excellent condition the mobile check in and check out process was easy. Staff was friendly and able to answer all questions I had.
Harry C.The team was fast and efficient. I was in and out no problems
Kelly H.Overall the best i experience i ever had..
Mohammed D.The best u hall I've been Big thanks
OMAR A.I had and have always had a very positive experience renting from this location. The staff has always been very helpful and friendly.
Norman L.Justin was a great help!!!!
Andrew N.This location is the only location l have used over the years. The staff are always courteous and very attentive. I would recommend this location to my friends and family.
LYNEMJD G.Excellent service. I got late because of some reasons and the guy understood had no problem with it. Excellent service.
Mandeep S.Very impressed with the service and staff during my recent visits. Each time they were fast, courteous, and incredibly helpful. I would recommend this location to anyone.
Peter W.Overall a good experience
Mark F.Very aggressive on the phone and the leg holder spring was not working properly. they called me every day to ask when am i bringing the trailler back as i was not finished. very Impolitelly not like i pad for the service but i stole the trailler.
JORGO K.The best service. And clean vans and trucks.
EDWIN U.The staff is very friendly and knowldgeable
ARUMARUGAN B.Mentioned to staff that one of the operating and brake lights on trailer was a very dim bulb and they said it'd be corrected right away.
GARYL C.I'm very happy with your service. Thanks very much.
BALAKUGAN S.Good morning, if it wasn't for my timeline restrictions I would have returned the truck for another one as the cabin had an overwhelming odor of cannabis and during my entire trip/drive had the windows rolled down the entire time... at one point I was going to contact customer service and demand a refund...Robert.
ROBERTOH F.There were issues with the system and it took about a half hour to pick up the van. I purchased boxes as well and the person rang up the wrong ones - they got defensive and blamed me for the mistake instead of accepting responsibility and fixing it right away. Previous to this location I was elsewhere trying to pick up and they had troubles with the system and told me to cancel my booking and pick up elsewhere. It was one frustration after another.
Craig F.More interior cleaning
Adam C.Being over charged for the second time and not getting a proper explanation is really disappointing
Bilqis nisa M.That's good service and nice Costomer service!
ZULFIQAR A.Never answer the phone, too expensive, charge more than normal, and always charge charge gas eventhough we fill the tank to the line when the van was initially taken.
ANEIL M.This is the cleanest and friendliest UHaul I've been to. Well done and keep up the excellent service.
Johann V.the guy was awesome and polite
RAJWINDER S.My issue is with the 60 Sinnott Rd location. My pick up was scheduled for 10am and the location wasn't open. There weren't any location hrs posted. One gentleman who picked up a tow truck said we would have to contact Uhaul and they would call the person(s) who run the location to come over. Thankfully when I called Uhaul they shifted my reservation to the Kingston Rd location. The ancillary locations need to improve their services.
SHEVONSHERVINGTO T.Booked at a different location but equipment not available at my preferred location. So uhaul changed pickup to go 45 extra kms. Pickup should have been done in 10-15 mins but took 45 minutes. Got the wrong truck and then wrong key. No additional discounts or drop off location change when requested. It's like uhaul said this is what it is pay and move over. Next time will surely look at other options.
Parth V.Very friendly staff
MEHDI S.Exterior was so dirty I couldn't see anything in the side mirror. I had to clean it myself. I rented same truck three different time and every time it was same. When I pay for a service i expect it to be clean. Smelly and dirty seats I found the same garbage behind the seat in the same truck week before and after. When I rented the truck I told the guy about the garbage and I guess he didn't care about it. They could do a better service.
john P.I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy R. | Overall ExperienceThe location was fine, but I have some beef with the actual booking process
brent H.The man who helped me at this location was extremely kind and patient. It was my first time renting from uhaul and I would definitely do it again
ZOE B.Great staff that were willing to help me with all of my moving concerns and questions
Russell D.TOP
Maged A.In all of the times that I've rented a vehicle from this location, I've never experienced what I did during this time - I didn't even make it to my home (less than 10 min away) before the “low fuel†light came on. How is that even acceptable?? Leaving a 15' truck with less than a 1/4 tank for the next person to use is brutal!! I ended up putting in more than the “suggested†amount as I wasn't about to do to someone else what was done to me.
Greg H.The staff at this location are all very pleasant, accommodating/flexible and professional. They were always willing to assist me with my needs and happily accommodated my last minute changes. My experience with the staff at this location has always been wonderful; which is why I continuously go here whenever I require moving services. SUPERB STAFF
Sariya I.Great staff, they were very helpful!
IAN P. | First ImpressionsI used to rent equipment from Warden and 401 location. I was forced to change location for their bad service and unfair cleaning charges. This location at Kingston Rd has the best staff with friendly service. Keep up the good work. We need good customer service.
BASKARAN P.I would improve two things: 1) for the love of God, please service the truck. The brakes take forever to work and the steering wheel is almost 1/4 off alignment. 2) do precheck in for the truck, at least with my drivers license check etc. I was dropped off at the location and I waited outside in the cold while an online operator validated my ID. I could've done this in person and would've been faster.
Salman Q.Excellent staff great service!!!
CORRADO R.Trucks are always a little sketchy in terms of how they drive. If never been in a uhaul where I was totally confident with the maintenance or drive capabilities.
Vanessa W.In the cabin smell like cigarettes and behind the seats there was lots of cigarette packets beer bottle. Gas tank I wasn't full and I am told to feel up the Gus tank when I return.
John P.second time using this location - efficient, clean and well run. Well done
Gordon B.Justin and Justin were very helpful and professional. Thank you.
JAMESD D.Over charging fees for fuel.
BENIZSAVINA JUDY D.As per the online booking concern, if the customer book any equipment with truck and got the confirmation email with all booking, then the branch must have to confirm that. When customer go to pick up the truck with booked equipment and the brack say the equipment is not available, then its very tough for customers to move the furniture without equipment. So branch need to take this issue carefully.
Syed H.Staff are always polite, knowledgeable and helpful. Equipment I have rented have always been in good condition. I rent from there 4-6 times a year.
SARAHSOPHIA P.From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian S. | Overall ExperienceGreat service ,the staff are very helpful and friendly.
Paul R. | Overall ExperienceRene very friendly and helpful.
Jim D. | First ImpressionsThe staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice G. | First ImpressionsJust a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie
George D. | Overall ExperienceThank you
jacqueline d. | Overall ExperienceGreat customer service! Always helpful and friendly.
April M. | Overall ExperienceI rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph M. | Overall ExperienceJustin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef T. | First ImpressionsHelpful on phone. Timely and professional. Nice people.
Heather M. | Overall ExperienceJustin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah N. | First ImpressionsThis location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa L. | Overall ExperienceIt suited my needs when I needed storage.
Leann G. | Overall ExperienceStaff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM T. | First ImpressionsA lots of mice
ABRAHAM A. | Overall ExperienceTimely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather M. | First ImpressionsMy belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Jill M. | Overall ExperienceRenting uhaul unit was efficient
Donna g. | ReservationAlways recieve friendly service at this location.
Katharine T. | Overall ExperienceNo comments.
faye c. | Overall Experience