Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing just keep on trucking as they say ,location convenient staff helpful and friendly
GEORGE S
Rating:
5.0
All the agents were very nice and got me in and out the store quick. Only draw back is that there is no parking for your vehicle while you rent the truck but everything else was great
Christine H
Rating:
5.0
Customer did not leave a comment.
MALATHY M
Rating:
1.0
Vehicle breaks were not properly working, very scary as i found that sudden breaks were impossible
SAHITH R
Rating:
5.0
Customer did not leave a comment.
Everett L
Rating:
5.0
Customer did not leave a comment.
Roger D
Rating:
4.0
No improvements- the staff are very good
JOHN W
Rating:
5.0
Customer did not leave a comment.
Ryan F
Rating:
5.0
Great friendly staff. Very helpful. For future needs, I will go out of my way to use this location.
RICHARD R
Rating:
5.0
Customer did not leave a comment.
PHILIPPE N
Rating:
4.0
Customer did not leave a comment.
JOHN W
Rating:
5.0
overall it was great service
Sylvester H
Rating:
4.0
Customer did not leave a comment.
MOSTAFA R
Rating:
3.0
The light inside the trailer is not working and no key for the lock so we had to use our phones to sort our things in the trailer and have to bring with us the ie generator instead of leaving it because theres no lock. Small things but vey important. Hope it doesn’t happen again cause its very frustrating.
ana v
Rating:
4.0
Customer did not leave a comment.
Richard T
Rating:
4.0
Fast and good price. Staff were very helpful
Gary M
Rating:
5.0
Customer did not leave a comment.
Henry K
Rating:
5.0
Customer did not leave a comment.
PETER A
Rating:
5.0
Continue like this
terefe m
Rating:
3.0
Drop back in another location is not available here You should to change this policy
Hassan A
Rating:
5.0
Customer did not leave a comment.
KRISH J
Rating:
5.0
N/A
Diego L
Rating:
5.0
Nice service
ERMIAS A
Rating:
5.0
Friendly staff, efficient, well equipped, and many options of rental equipment.
Martin F
Rating:
3.0
What is the payload capacity for the trailer I rented (6x12, open top)? Online and when I spoke to someone on the phone, I was told 3710lb. But when I showed up to pickup the trailer, the computer formula calculated that with my truck setup, that the payload of the trailer is only 2600lb. That is quite a big difference. The rating of the truck, hitch, and hitch mount, all indicated they were capable of much more weight. I ended up doing more trips with less material to avoid overloading the trailer... And I still don't know the actual amount of weight this trailer can handle.
Zachary F
Rating:
1.0
I am writing to share feedback regarding my recent experience with your check-in process. Despite completing my online check-in in advance, I experienced a significant delay in receiving my keys. I observed that walk-in customers without prior registrations were being assisted promptly, while my pre-arranged pick-up was overlooked. After making multiple inquiries with your representative, I ultimately waited more than 30 minutes beyond my scheduled time without receiving an explanation for the delay. I trust this feedback will help improve the customer experience for future guests who utilize your online check-in service. Thank you for your attention to this matter.
Kalpesh P
Rating:
5.0
Customer did not leave a comment.
Salman S
Rating:
5.0
Customer did not leave a comment.
Idrish T
Rating:
4.0
Customer did not leave a comment.
AVINASH R
Rating:
2.0
The wait time evem though i had a reservation was very long. The van smelled very bad. There was no brake light or left turn signal on the drivers side rear. A clean vehicle along with a 350 degree inspection is not too much to ask. This is a rented vehicle that should be in excellent working condition.
Jacqueline E
Rating:
4.0
Customer did not leave a comment.
Nemesio A
Rating:
5.0
Superb stuff!!
IBRAHIM M
Rating:
5.0
Customer did not leave a comment.
Nathan C
Rating:
1.0
Personnel sympatique et calme. Ont écouté ma plainte sur l'état du camion. Malgrés leur gentillesse, je ne retournerai jamais louer chez Uhaul.
Annie V
Rating:
4.0
Customer did not leave a comment.
Julia H
Rating:
5.0
Customer did not leave a comment.
arnulfo a
Rating:
5.0
Very friendly staff. Picking up the rental was fast and efficient. Made the entire process so easy.
JASON S
Rating:
5.0
Customer did not leave a comment.
Reyan T
Rating:
3.0
Customer did not leave a comment.
ABDELAZIM M
Rating:
5.0
Great Customer Service. Very helpful.
Stephen M
Rating:
5.0
Customer did not leave a comment.
MIKE H
Rating:
1.0
Customer did not leave a comment.
salman b
Rating:
5.0
The guys were polite and friendly. Answered all questions and hooked up everything. Well done.
Michael G
Rating:
5.0
Staff dealt quickly and efficiently with the rental and all was in order.
Barton J
Rating:
5.0
Customer did not leave a comment.
MIGUEL C
Rating:
5.0
Customer did not leave a comment.
RADCLIFFE N
Rating:
5.0
nothing very nice service, 2 languages
PIERRE S
Rating:
5.0
We did a late drop off so it was closed. The person on the phone we booked the drop off with was very helpful and worked to find the closest location to us. We felt safe doing the drop off late. Good lighting which helped.
TRACEY M
Rating:
5.0
Nothing
ARTHUR P
Rating:
3.0
The young blonde guy is chiste he purposely added mileage to my bill. Good thing I took a picture. Crazy as I said i wanted to go inside and get staff to close me out. He said no.
Natalie M
Rating:
5.0
Staff were very helpful and pleasant. Excellent customer service. Transaction was fast and they liked my dog. Well done team, best U-Haul experience to date tbh.
Darren B
Rating:
5.0
Customer did not leave a comment.
Rosylin C
Rating:
5.0
Customer did not leave a comment.
Ramzan C
Rating:
5.0
Customer did not leave a comment.
LUIS-DAVID M
Rating:
3.0
Customer did not leave a comment.
Cameron R
Rating:
4.0
The employee who set up my rental, and hooked up the trailer to my truck, was exceptional. Great job, fast and efficient.
Jeff M
Rating:
5.0
Customer did not leave a comment.
LUIS-DAVID M
Rating:
5.0
I will apply later and let you know.
md m
Rating:
5.0
location was terrific .but process of renting this trailer was terrible.3 switched locations, confirmation of trailer at location that does not carry trailers .and your customer service rep hanging up on me .only bright spot was your staff at this location .
Frank H
Rating:
5.0
Very good service
James C
Rating:
4.0
Sometimes under staffed
PIETER S
Rating:
5.0
Easy In-N-Out always have what you need
TONINO D
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
1.0
Not at helpful especially the one at front desk shows too much attitude
Anish V
Rating:
5.0
Friendly and helpful staff
Giuseppe B
Rating:
5.0
Customer did not leave a comment.
Gerald F
Rating:
5.0
Customer did not leave a comment.
MIKE S
Rating:
1.0
I had a bad experience with U-Haul. The first time I rented the truck, I didn't check the mileage carefully. When I returned it, the odometer showed 107 miles, which is about 172 km. From the U-Haul location to my office is about 11 km, and from my office to the airport is about 45 km. Even if I round that up to 50 km each way, that's about 100 km round trip. Adding the 11 km from the U-Haul location, the total distance I drove should be around 110–120 km. I don't understand how I was charged for 170 km. Could you please explain how this mileage was calculated and provide a breakdown of the charges?
AL M
Rating:
5.0
Customer did not leave a comment.
Yannick G
Rating:
1.0
Over charged
Erickson V
Rating:
4.0
Good service
MUNAVVARMOHMEDVA P
Rating:
4.0
Customer did not leave a comment.
Praveen R
Rating:
5.0
I like to think that every thing went really well for us and I would 💯 %recommend to friends that family thank you u-haul
NAVINDRA K
Rating:
5.0
Great service both at pick up and drop off.
Piotr J
Rating:
3.0
In the morning when I picked up the vehicle i was provided with a total fuel savings amount if I was to return the vehicle at quarter tank of gas and when I refunded the vehicle above quarter tank I was not provided with the discount. Will not be renting feom you in the future
NEIL M
Rating:
5.0
Customer did not leave a comment.
SCOTT M
Rating:
3.0
The engine stopped all of sudden and taken 15 mins to start again
Kranthi M
Rating:
5.0
Customer did not leave a comment.
Kenneth S
Rating:
3.0
Customer did not leave a comment.
Gurlal S
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
5.0
Customer did not leave a comment.
Jabed H
Rating:
5.0
The guys are always great.
RICHARD F
Rating:
5.0
Everything was great and the service agent was polite and made sure we understood the options clearly. He was very helpful. Improvements for the future maybe fresh coffee or tea provided for customers at the location
william m
Rating:
5.0
The staff were great and made everything quick and easy for me. This location is excellent
Li K
Rating:
5.0
Easy, courteous, and service with a smile.
Martin J
Rating:
4.0
Customer did not leave a comment.
stephen b
Rating:
5.0
Customer did not leave a comment.
Juan M
Rating:
3.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
The truck's gas tank was less than 1/16th full so, upon leaving, I immediately had to fill up the tank. The individual working there was very understanding so no harm no foul, but it could've been checked prior to my having rented it.
Brandon L
Rating:
5.0
It was installed as it was promised
Tvrtko M
Rating:
5.0
Customer did not leave a comment.
Stephen L
Rating:
5.0
Customer did not leave a comment.
Kanistan J
Rating:
4.0
Wider parking
Harmanpreet S
Rating:
4.0
Very helpful staff. Accomodated me at last minute. Unit very clean.
Carla L
Rating:
4.0
Customer did not leave a comment.
Paul W
Rating:
3.0
I did not appreciate string here after a 5 hour trip to come and pickup a reserved trailer only to find out that it was not there. I was informed that the trailer was actually in Scarborough 40 km away in the wrong direction! This detour added an extra 1.5 hrs to my 18 hr day. U-Haul you need to do better! The staff at both pickup locations were great and attentive.
Luis C
Rating:
4.0
always a pleasure dealing with your staff
douglas p
Rating:
5.0
Overall experience of storage facility and renting truck with U-Haul was excellent!!! Also, staff is very friendly and helpful.
Jeffrey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUSTEN T
|
Overall Experience
Rating:
5.0
I had a great experience the two men on site were incredible helpful and knowledgeable. They made what started out as tough day a great day!! Thank you so much!!
KEVIN M
|
First Impressions
Rating:
5.0
The two young men working on Saturday afternoon were amazing. Polite, professional, knowledgeable and kind. They made my experience positive I can't thank them enough.
Brenda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David W
|
Overall Experience
Rating:
4.0
The parking lot is always full of u haul trucks and no space for customers to park.
Ryan D
|
Overall Experience
Rating:
1.0
What a joke this place is.
James K
|
Overall Experience
Rating:
5.0
Everything was great. Thanks Gibson and Owen!
David W
|
First Impressions
Rating:
5.0
THE STAFF/ ESPECIALLY GIBSON VERY PROFESSIONAL YET EXTREMELY COURTEOUS!! ESPECIALLY SEEING I'M A SENIOR HE WAS CONCISE& CLEAR IN HIS EXPLANATION ENSURING I UNDERSTOOD ALL INSTRUCTIONS.
KING-JESUS Q
|
Overall Experience
Rating:
5.0
The staff were always helpful and a pleasure to deal with.
Raymond H
|
Overall Experience
Rating:
5.0
Gibson and the team at this location were a huge help, definitely would recommend
Jessica G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neethan K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michelle a
|
Overall Experience
Rating:
5.0
Most grateful Worked very well for me! Thanks
Alan L
|
Overall Experience
Rating:
3.0
Everything was excellent except the floor of the storage unit which was unsafe.
Kenneth O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONICA W
|
Overall Experience
Rating:
3.0
Your rating scale makes no sense as in this context average has absolutely no meaning. Your scale should be a quality scale from Excellent to Poor.
Kenneth O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shervin D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wanda N
|
First Impressions
Rating:
4.0
It was good the weekend staff was helpful and asked if the move in was going well.
Gilles K
|
Online Move In
Rating:
5.0
Excellent
ADITYA S
|
Overall Experience
Rating:
5.0
Excellent service
SUGUNAN V
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Adetoun I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Favorite L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond H
|
First Impressions
Rating:
3.0
I’m trying to cancel my storage and I’m not able to contact the location.
John L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PATRICK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanca H
|
Overall Experience
Rating:
3.0
The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
VICTOR K
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
William G
|
Overall Experience
Rating:
4.0
Customer service team at this location was always helpful and polite.
katie s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Algene S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roxan f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
|
Overall Experience
Rating:
5.0
It was an excellent facility for storage.
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samih S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GODFREY D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adrian T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan C
|
First Impressions
Rating:
5.0
Staff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Jocelyn F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IAN P
|
Overall Experience
Rating:
5.0
Staff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael M
|
Overall Experience
Rating:
5.0
Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
aarik w
|
Overall Experience
Rating:
5.0
Manager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine K
|
Overall Experience
Rating:
5.0
I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy R
|
Overall Experience
Rating:
5.0
Great staff, they were very helpful!
IAN P
|
First Impressions
Rating:
1.0
From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian S
|
Overall Experience
Rating:
5.0
Great service ,the staff are very helpful and friendly.
Paul R
|
Overall Experience
Rating:
5.0
Rene very friendly and helpful.
Jim D
|
First Impressions
Rating:
5.0
The staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
patricia p
|
Overall Experience
Rating:
5.0
Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lois L
|
Overall Experience
Rating:
5.0
Thank you
jacqueline d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHAVANA C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elaine L
|
Overall Experience
Rating:
5.0
Great customer service! Always helpful and friendly.
April M
|
Overall Experience
Rating:
1.0
I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph M
|
Overall Experience
Rating:
5.0
Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gary m
|
First Impressions
Rating:
5.0
Helpful on phone. Timely and professional. Nice people.
Heather M
|
Overall Experience
Rating:
5.0
Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah N
|
First Impressions
Rating:
5.0
This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa L
|
Overall Experience
Rating:
4.0
It suited my needs when I needed storage.
Leann G
|
Overall Experience
Rating:
5.0
Staff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM T
|
First Impressions
Rating:
3.0
A lots of mice
ABRAHAM A
|
Overall Experience
Rating:
5.0
Timely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather M
|
First Impressions
Rating:
1.0
My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
