Customer Reviews for U-Haul Moving & Storage at Kingston Rd

5107 reviews

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kulmeet G. 
Rating:
4.0

N/A

GLENNROBERT K. 
Rating:
4.0

It wos great!

VASIL P. 
Rating:
5.0

Customer did not leave a comment.

JINSONG F. 
Rating:
5.0

Customer did not leave a comment.

Mahendranathan V. 
Rating:
1.0

My truck had life safet issues with front end...I was unable to finis what I started and wasted km and had to pay for them when I did not use the truck as I was scared to death driving it

REX P. 
Rating:
5.0

Professional,fast,clean. Average rate.

ROMAN K. 
Rating:
5.0

Customer did not leave a comment.

SAYED ABDULLAH A. 
Rating:
5.0

Customer did not leave a comment.

LOISP L. 
Rating:
5.0

The working Team, on the days prior to &? On the dau were great & very helpful koodos Tl yoy linda

LINDAS S. 
Rating:
4.0

Customer did not leave a comment.

TANIA M. 
Rating:
4.0

Customer did not leave a comment.

BRIANE M. 
Rating:
4.0

Customer did not leave a comment.

Bernadette R. 
Rating:
5.0

Customer did not leave a comment.

Rosan S. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN U. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

KRISTI-LEE H. 
Rating:
4.0

Everything worked well. Was able to accomplish everything I had planned to do over the 3 day rental. Your rates are reasonable and the help to get hooked up and dropped off was exceptional. Thanks 😊

WAYNEDOUGLAS W. 
Rating:
5.0

Joey did an excellent job, very helpful and efficient, with the customer's needs in mind. Thank you!

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

RAUL P. 
Rating:
5.0

Customer did not leave a comment.

HUU-LOC T. 
Rating:
2.0

We received the cargo van with the left indicator light not working very hazardous for trying to pass on the highway. Disappointed.

DYLANMICHAEL P. 
Rating:
5.0

I want to ask for a partial refund. When I called to book I said they always end up placing me on your daily rate of $89.95 with the 150 kilometres. This is the best arrangement given the number of kilometres I drive. This price was confirmed during my phone booking. After I returned the vehicle I noticed that I had been charged an extra $20. I called your representative at the Kingston road location. He told me rates had increased a week prior. Since at the time of booking I was quoted the old price I thought I would ask about a rebate. Thanks Stephen

STEPHENM C. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

My trailer was not cleaned thoroughly. The bed had gravel/stone/sand left over from the previous customer. I was unaware of this and did not have the means to clean it up prior to picking up my load. Parts of my load were scratched because of the dirty floor / bed. Otherwise a great location, spacious yard (lots of room to maneuver a trailer), and helpful staff.

GILLYBERT E. 
Rating:
5.0

Lower prices for mid week rentals

THOMASJ L. 
Rating:
1.0

Didn't fulfill my order. There was no dolly in my rental and I was given the wrong truck! When using the phone pick up option the truck number was different from the key in the box. Also charged us the wrong amount

Austin B. 
Rating:
1.0

Customer service was terrible. Truck was dirty. Ashtray had left over weed cigarettes. Never got the furniture pads. Never answered their phone for questions leading up to reservation. Never got a call to confirm reservation. Guy who setup contract was very un professional.

Matthew W. 
Rating:
5.0

Excellent staff

CORRADO R. 
Rating:
5.0

Customer did not leave a comment.

AJANTHAN A. 
Rating:
2.0

- Originally I booked a 26” truck, this booking was confirmed, then after couple of days I got a call that my truck will be 20”. This change made me make two rounds instead of one and pay around $75 extra miles and Gas. - I rented a big appliances dolly, and after moving discovered that I got a normal boxes dolly. - The cabinet locker key wasn't opening and I had to call the help desk and keep the dolly in the driver cabinet, which wasn't the best location for it.

AHMEDABDELMAGEED T. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Service was excellent. Thank you

RAJAN P. 
Rating:
5.0

Customer did not leave a comment.

KALI U. 
Rating:
1.0

Needed to pick up in Scarborough and drop off in Brampton, booked truck 3 weeks ahead of time. The day before the move, we're told we need to drop off in Scarborough and given a discount. Returned 8PM same day to drop off truck—slot to accept keys doesn't even open. 17 OTHER PEOPLE are on the lot, all frustrated & unable to return their keys, many on hold with UHaul customer service. We were on hold for almost an hour, no answer, no help

ELLOUISEMELLESHA M. 
Rating:
3.0

the floor was all wet and some of my boxes got wet on the bottom they should have cleaned the floor the day before All so they only had a cube van and i had to make several trips that added to more km.it was a good thing was not going too far but it added up

ERIC R. 
Rating:
1.0

I can't able drop off the key.The drop off box was locked or it's not working properly.I called ur customer service no answer. I don't ve time to spend there take the key with me. Not only me other customers has same issue. Otherwise excellent. Terrible Service

ASHOOR F. 
Rating:
5.0

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Michael M.  |  Overall Experience 
Rating:
1.0

The customer service was extremely poor. I get that it is months end but don't disrespect customers by acting rude and vulgar such as what the employee at the guilldwoid uhaul location named Justin did after he gave away the 15” truck I had reserved for the day and rented for my move for the day to someone else and one of the utility dollies I reserved was not available. Very disappointed. I rather just go to budget.

MONISH G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

PAULJ B. 
Rating:
5.0

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Donna A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XIAO Y. 
Rating:
3.0

Customer did not leave a comment.

aarik w.  |  Overall Experience 
Rating:
5.0

No suggestions. A very efficient operation. Will definitely use this location in the future.

PETERDAVID C. 
Rating:
4.0

When I rented the cargo van , the location charged my credit card based on the estimated distance and rental time. When I returned the van the same day, I was charged the full rental cost based upon actual distance travelled....so, at the time I was charged twice for the same rental. The agent told me the original would be reversed/refunded within a day. it is now 9 days later and the original charge has not been reversed. I am now having to chase uhaul to do their job correctly.

Ian S. 
Rating:
3.0

The 26' truck we rented had a major oil leak. For only having 160000 miles on it, we expected it to be better maintained. We had to return the truck after one round trip because the check engine light lit up and would not go out even after putting two litres of oil into it. Upon returning it, we received as a replacement a 20' truck, with no reduction in price. We had rented the truck for 5 days, from the 18th to the 23rd, and returned the 26' truck on the 20th for replacement, and returned the 20' truck on the 21st, after finishing our move. Despite this being 2 days early, we were not given a discount or refund, and were actually charged kilometres and gas of $89. No discount or refund for the inconvenience and stress of having to baby a 26' truck 200 km back to Toronto. Now, we are pretty sure the 20' truck was probably rented back out on the days when we paid for it, so why would we not receive a partial refund? So, in general, not really happy with my experience.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

HUI M. 
Rating:
4.0

Customer did not leave a comment.

JOHNA M. 
Rating:
5.0

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Jim D.  |  Overall Experience 
Rating:
5.0

quick and friendly service

JOSEPHP R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A. 
Rating:
5.0

You guys the best any branches

GIRUMASHENAFI M. 
Rating:
4.0

Customer did not leave a comment.

THAMBIDURAI I. 
Rating:
5.0

Overall crappy experience. Multiple phone calls over multiple days changing truck size and pick up locations. Multiple phone calls disturbing me while at work. When I arrived at location to pick up the truck, equipment wasn't there and store was closed. Had to drive to another location to rent truck. Because I was given a smaller truck than I had reserved WEEKS ahead of time, I couldn't move everything I needed to as we ran out of time and couldn't make 2 trips. Extremely dissatisfied with the entire experience. Was promised a $50 equipment guarantee, we'll see if they honour that or not, but as a regular U-Haul customer, I think it may be time to find another rental agency that is more organized

JAMES PATRICK I. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

MIGUELB A. 
Rating:
1.0

Pumped gas before returning to the location. Proof of purchase available upon request. The staff at the location stifled me for gas charges because the needle was not exactly on the half tank. I was too exhausted from my move to argue. Not returning to this vendor nor recommending uhauls services to any of my colleagues or family.

ABDULLAH I. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Have the equipment rentals already in the vehicle

JAMESR H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKB H. 
Rating:
5.0

Everything was fine great customer service overall good experience

ANDREWPAUL B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERCHRISTO J. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jim I. 
Rating:
5.0

Customer did not leave a comment.

PERMJITSINGH S. 
Rating:
5.0

The Company staff service was perfect. The truck was in excellent condition and I am very satisfied with everything.

NIKOLAOS T. 
Rating:
5.0

Staff was great

GEORGE W. 
Rating:
5.0

Not one thing

CHARMAINEJ T. 
Rating:
5.0

The staff were exceptionally friendly, helpful and knowledgeable...best I've ever encountered at a U Haul location! Highly recommend.

Carol W. 
Rating:
5.0

Very helpful staff, great guys. You should probably hire more people there on the weekends. 2 just isn't enough

ALEXANDER S. 
Rating:
4.0

The back of the vehicle had drywall debris in it when I picked up the vehicle. One of the employees apologized and cleaned it out with a mop before I left. After driving for a while, I noticed the smell of cigarette smoke and a film on the inside of the windshield and side glass. Then I noticed the ashtray was dirty with cigarette butts. When I returned the vehicle, I mentioned this to the employee that was doing the inspection, and he apologized. He also said he did not even know there was an ashtray in the vehicle. No offer of compensation was given. The vehicle also did not have a back up alarm which I had assumed was standard on any moving van. I was told that this is not the case, and I should have honked the horn a few times before reversing. The vehicle did what I needed it to do, which was move my daughter into her new place. The vehicle was ready on time as scheduled, which was the most important part of this rental.

James B. 
Rating:
4.0

I ordered a 6x12 cargo trailer online with it saying there was stock. One hour before I go to pick up they changed it from a 6x12 to a 5x8. Which was too small, I should not have been able to rent a 6x12 if there was none available.

Gerald M. 
Rating:
1.0

Staff needs to be properly trained to help clients understand what is required to safely operate the equipment being rented.

JOHN L. 
Rating:
5.0

Always go over and Beyond make sure their customers needs are met even when you haul changes their policies and up their rates with their changes

REX P. 
Rating:
5.0

Customer did not leave a comment.

RYSZARDZYGMUNT F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

I have great regard for this Uhaul location. I was NOT happy with the online booking though. It continually sent me to wrong address for pick up. Then st end of my rental there was no easy method of online checking in despite being asked to do it. Online booking and checking NEEDS improvement

GLENNA S. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
1.0

Horrible experience. I requested to pick up at 320 queen, gor a confirmation, and when I arrived they just told me on the spot I got assigned to another location which is 35km away...And ignored me after. So I waited for 30mins, and had to uber 40mins to another location, drove the truck back , and returned the truck to that location after, which cost me time, $, s

TSUNTING L. 
Rating:
5.0

I went to 4 locations before I was able to get what I wanted in the timeframe required.

Don B. 
Rating:
4.0

I was charged an extra fee after the initial payment went through, which I wouldn't have noticed if I didn't check my bank statement a few days after the initial charge.

REBECCA M. 
Rating:
5.0

great customer service they really do there best to sute customers needs and support

Rex P. 
Rating:
3.0

The agent did not confirm the truck size during check-in and simply bumped up to 26' which is difficult to maneuver. This was realized only when approaching the truck and on requesting the agent to provide a 20' truck as per original booking he simply denied with a rude grin saying there is no availability. Totally unprofessional service, I should have just checked-in online and drove away with the 20' truck as per my booking. Except for this everything else was perfect.

Roshan P. 
Rating:
5.0

Customer did not leave a comment.

BHASKER S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
4.0

Customer did not leave a comment.

NIKKIDANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

Teodor C. 
Rating:
5.0

Customer did not leave a comment.

SARVESWARAN K. 
Rating:
4.0

My order was changed without my consent. I was even lucky to get a cargo van at the time I needed a vehicle (for a 2 bedroom apartment movement). Worst experience ever. No human should experience what I experienced

Chukwuesmeka T. 
Rating:
5.0

Staff is friendly and helpful, keep up the good work.

Raymond C. 
Rating:
5.0

I was a bit let down at first that my location changed, but once I arrived it was a pleasant experience. I forget the persons name that was working that morning, but he was fantastic and made everything very efficient and easy. Even through it was a really busy moving day, he took time to check us in and walk us to the vehicle and answer any questions. Highly recommend U-Haul and this location in particular. NOTE: I did run into an issue with the online checkin portal when I was asked for 2 additional contacts, business name, etc. I figured I would use myself as a contact since my dad is the primary driver, which of course threw an error because my name is already on the agreement. Unfortunately, I could not get around this and started to panic a bit... but then I went inside and got everything sorted as mentioned above.

Ryan D. 
Rating:
1.0

15 mins after driving the uhaul truck, there was crashing sound that came from underneith the truck. We lost control of the steering wheel and brakes. The dashboard lights went off and the battery light came on. Thankfully we were close to a side street where we could pull off. Road side assistance sent a mechanic who determine the steering belt had completely snapped off and the belt tensioner was also broken. It look 3 hours for the mechanic to find new parts and fix the truck. We were left sitting on the side of the road until this was complete. Not only was this a huge waste of time, and delayed parts of our move that cause alot of stress, but more importantly, we could have been KILLED. Has we been on a highway when the belt broke, I except we could have been in an extremely dangerous situation. It was extremely negligent to rent us this truck. I will never use uhaul again and would encourage whoever is reading this to find a different truck rental.

Matthew L. 
Rating:
5.0

Everything was as expected, quick, organized and courteous. A positive experience

George B. 
Rating:
5.0

I have rented equipment from this location never any problems Great location Thanks

RONALDF M. 
Rating:
5.0

One of best locations I've dealt with. Very friendly, helpful people, during a hectic time, thanks

Mike M. 
Rating:
4.0

Customer service was great. Was able to pick up the equipment quickly. Only thing was the equipment was not as clean as they usually are but overall a smooth experience in picking up and dropping off.

Sarang K. 
Rating:
5.0

Customer did not leave a comment.

W K. 
Rating:
2.0

We were running behind schedule but made it before the location closed. We had a storage unit reservation and after the reservation paperwork and credit card information was completed, the staff member went to clear the lineup that accrued and forgot about us. We waited almost 40 minutes until I finally had to go explain to someone that we were still waiting to get access to our storage unit to unload our personal belongings. It was a long and stressful day due to truck issues and the fact we travelled 4 hours to get this move complete and the extra time spent standing around wasn't well received.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Elaine K.  |  Overall Experience 
Rating:
5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Dorothy R.  |  Overall Experience 
Rating:
5.0

Great staff, they were very helpful!

IAN P.  |  First Impressions 
Rating:
1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Damian S.  |  Overall Experience 
Rating:
5.0

Great service ,the staff are very helpful and friendly.

Paul R.  |  Overall Experience 
Rating:
5.0

Rene very friendly and helpful.

Jim D.  |  First Impressions 
Rating:
5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Venice G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois L.  |  Overall Experience 
Rating:
5.0

Thank you

jacqueline d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAVANA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elaine L.  |  Overall Experience 
Rating:
5.0

Great customer service! Always helpful and friendly.

April M.  |  Overall Experience 
Rating:
1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Joseph M.  |  Overall Experience 
Rating:
5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Yousef T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary m.  |  First Impressions 
Rating:
5.0

Helpful on phone. Timely and professional. Nice people.

Heather M.  |  Overall Experience 
Rating:
5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Deborah N.  |  First Impressions 
Rating:
5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Lisa L.  |  Overall Experience 
Rating:
4.0

It suited my needs when I needed storage.

Leann G.  |  Overall Experience 
Rating:
5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

WILLIAM T.  |  First Impressions 
Rating:
3.0

A lots of mice

ABRAHAM A.  |  Overall Experience 
Rating:
5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Heather M.  |  First Impressions 
Rating:
1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Jill M.  |  Overall Experience 
Rating:
3.0

Renting uhaul unit was efficient

Donna g.  |  Reservation 
Rating:
4.0

Always recieve friendly service at this location.

Katharine T.  |  Overall Experience 
No reviews have been submitted for this location.

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