Customer Reviews for U-Haul Moving & Storage at Kingston Rd

Rating:

5.0

I was very satisfied with the service i received. NC

Rating:

5.0

All good.

Rating:

5.0

an in person attendant is always a plus with the new apps especially for older folks not familiar with these ...infact they prefer speaking directly with an individual rather than using apps.

Rating:

5.0

Owen & Gibson were both exceptional, there was another person there who was great but I didn’t get their name.

Rating:

1.0

They charged me. Think is they didn't notify me for what they charged me.

Rating:

4.0

The parking lot is always full of u haul trucks and no space for customers to park.

Rating:

5.0

Good equipment and good service

Rating:

5.0

very good experience and the host deserves a 10 plus rating

Rating:

5.0

Thank you

Rating:

5.0

Mr Archer here, I am happy with the service thanks 👍🏾 to the staff.

Rating:

1.0

Clear communication about all the things. Should tell clearly about damage coverage.

Rating:

5.0

Amazing and supportive staff , I recommend this location for everyone

Rating:

5.0

the man i was talking to at the Kingston Road location was very helpful.

Rating:

4.0

I hole you can improve the brake inspection

Rating:

5.0

Cleaner front windshield, but overall awesome service!

Rating:

5.0

Please share this information, including invoice to the correct customer you have mistaken me for somebody with the same name as me who lives in Scarborough.

Rating:

1.0

What a joke this place is.

Rating:

5.0

Good service. Good price

Rating:

5.0

Staff Rep.was personable, efficient, and helpful. The total experience was very positive.

Rating:

1.0

I was charged for the fuel that i already filled upto the mark i got.

Rating:

5.0

The two employees are amazing. The level of customer service and ease of understanding goes beyond regular assistance. They were truly the best people to have available for any roadblocks in the check-in and checkout system.

Rating:

5.0

Lots of stock. Reserved truck and was ready when I got there. Easy and efficient pickup and dropoff.

Rating:

1.0

After an unwelcoming experience , Owen at the front desk is very rude. We have been using this location for many years for several of our businesses. We’ve never experience customer service like this at the Kingston Road location prior to Owen. But on the other note, the gentleman yoga outside that helped hook up our trailer & made sure everything was running great. He was very nice & respectful. But we will definitely be calling in prior to renting equipment from the Kingston Road location to make sure Owen is not on site as he makes what was an easy process stressful one.

Rating:

5.0

Highly Recommended!

Rating:

4.0

I was asked at asked at end moment to drop U-Haul at different location. Even got charged for late hour fees and mileage

Rating:

5.0

There is nothing to improve, all your staff at this location at any given time were knowledgeable and professional . I was treated well and they answered any and all of my questions before and after I return the truck I rented. Well done, keep it up.

Rating:

3.0

Parking lot is full and driveways are blocked, no easy way to get in and out.

Rating:

5.0

Never fails to impress me with the customer service given. The fellas at this location are the best I’ve come across and it’s why I’be continued to go back over the years!!!

Rating:

5.0

Excellent

Rating:

5.0

Please reduce the km/price. This is not at all affordable. CAD$1.19/km is very expensive. It used to be 59cents. If it can be lowered to 75 cents this will really help and bring more people to use your services. Thank you.

Rating:

1.0

Owen the customer service rap was very rude and had no manners or respect for customer time he was not helpful .

Rating:

5.0

Key wasn’t ready for off time pickup but was compensated by bigger truck at same rate as well as 25$ discount ! Was unhappy because plans changed a bit but compensation made it work/worth

Rating:

5.0

Great personnel too.

Rating:

5.0

Service is always good keep it up just like that 👌

Rating:

5.0

Let the truck be clean at all times otherwise the other services were perfectly fine. And I will use Uhaul again.

Rating:

5.0

GOOD SERVICE OWEN

Rating:

5.0

I have been provided by an extremely professional and friendly customer service at the pick up location. Thank you guys again so much!

Rating:

5.0

The storage lot is needing to be marked for vehicle by size. Right now it's very tight if you rent the toy hauler trailer. But I think it's just a matter of placement of equipment.

Rating:

5.0

You should checked the vehicle before it is driven because the one I got was in a very bad condition

Rating:

5.0

This was the best U-Haul location I've been to. Staff were very nice and the location was convenient.

Rating:

5.0

The store representative was outstanding. Running everything, running everywhere and solving all issues.

Rating:

5.0

Everything was great. Thanks Gibson and Owen!

Rating:

2.0

Arrived at location, no available parking, had to eventually park in an area that was dangerous. Customer service rep inside was condesending and bordering on sarcasm because I was unaware that after going through the process of reserving and providing all info over the phone, I literally had to do the process myself via my cell phone. What if I did not have a cell phone? He kept ignoring me and dealing with another customer because I was not able to manipulate the app as quickly and smoothly as was necessary, I guess. I was rather embarrassed, frustrated, and angry. Uhaul is very large company both here and in the US. You guys have monopoly on the truck renting market, but, based on my experience yesterday, I would not recommend UHaul at the Kingston Road Location, due primarily to the individual who served us. Not to mentionwhen we arrived, he had us standing around waiting for 10 minutes, while he was placating someone on the phone.

Rating:

5.0

These workers you have are hard to find.they went above and beyond to help me.they deserve a raise. Thank you guys your awesome 👏

Rating:

5.0

Check out was a little slow Check in was first class!

Rating:

5.0

Owen is a total professional. The trailer I oredered had not returned on time, so Owen took the time to walk me through the yard and show me all the other available trailers I ended up finding a suitable trailer for less money and Owen got me in and out of there super quick. Yoga working the yard was a pleasure to work with as well

Rating:

5.0

More than one person at the desk when busy

Rating:

4.0

Generally satisfied

Rating:

5.0

THE STAFF/ ESPECIALLY GIBSON VERY PROFESSIONAL YET EXTREMELY COURTEOUS!! ESPECIALLY SEEING I'M A SENIOR HE WAS CONCISE& CLEAR IN HIS EXPLANATION ENSURING I UNDERSTOOD ALL INSTRUCTIONS.

Rating:

5.0

Booking ahead is recommended

Rating:

1.0

customer services is lacking, minimal interaction with customers only when asked a question. overall experience is a little below average. not a very good overall experience.

Rating:

5.0

Great service

Rating:

5.0

Nothing

Rating:

2.0

he wasted my time talking to me and other people about nothing do your job move on to next person

Rating:

5.0

The staff were always helpful and a pleasure to deal with.

Rating:

5.0

Gibson and the team at this location were a huge help, definitely would recommend

Rating:

5.0

Most grateful Worked very well for me! Thanks

Rating:

3.0

Everything was excellent except the floor of the storage unit which was unsafe.

Rating:

3.0

Your rating scale makes no sense as in this context average has absolutely no meaning. Your scale should be a quality scale from Excellent to Poor.

Rating:

4.0

It was good the weekend staff was helpful and asked if the move in was going well.

Rating:

5.0

Excellent

Rating:

5.0

Excellent service

Rating:

3.0

I’m trying to cancel my storage and I’m not able to contact the location.

Rating:

3.0

The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.

Rating:

4.0

Customer service team at this location was always helpful and polite.

Rating:

5.0

It was an excellent facility for storage.

Rating:

5.0

Staff was friendly, helpful. The unit was clean and the times of availability were convenient.

Rating:

5.0

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Rating:

5.0

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Rating:

5.0

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Rating:

5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Rating:

5.0

Great staff, they were very helpful!

Rating:

1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Rating:

5.0

Great service ,the staff are very helpful and friendly.

Rating:

5.0

Rene very friendly and helpful.

Rating:

5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Rating:

5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

Rating:

5.0

Thank you

Rating:

5.0

Great customer service! Always helpful and friendly.

Rating:

1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Rating:

5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Rating:

5.0

Helpful on phone. Timely and professional. Nice people.

Rating:

5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Rating:

5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Rating:

4.0

It suited my needs when I needed storage.

Rating:

5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

Rating:

3.0

A lots of mice

Rating:

5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Rating:

1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Rating:

3.0

Renting uhaul unit was efficient

Rating:

4.0

Always recieve friendly service at this location.