Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

9,145 reviews

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tito M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Like other places, need more help.

Matt L. 
Rating:
1.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

Felecia was very nice & helpful!👍🏾

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

Foster T. 
Rating:
5.0

Good place to storage

Xavier G.  |  Online Move In 
Rating:
5.0

Overall excellent customer service experience. The inside of the U-Haul smelled like someone smoked in it. It was clean, even with that I will go back. Good customer service means a lot to me.

Shenell H. 
Rating:
1.0

Office hard to find. Truck had mechanical problems. It took me 1 hr for returning it. 30 minutes wait time on the phone too.

Pablo L. 
Rating:
5.0

Great service, quick, helpful with pleasant staff.

patric T. 
Rating:
4.0

Customer did not leave a comment.

Greg E. 
Rating:
3.0

The car hauler did not work.as per instructed. Waste of time and money

MARK M. 
Rating:
5.0

Customer did not leave a comment.

DESTINY L. 
Rating:
5.0

Customer did not leave a comment.

INNOCENT N. 
Rating:
5.0

This location was friendly and excellent customer service. Site always clean and accessible

Camen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

TUNA U. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

The employee Bri…. Is very talented. She is able to multi task and take on multiple customers at once all while taking phone calls. Trust me you are not paying anything close to her abilities. She runs that location. Very nice also.

Stelvin K. 
Rating:
1.0

Customer did not leave a comment.

Nelson M. 
Rating:
4.0

Customer did not leave a comment.

CLETIS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Equipment staff has always been very helpful at this location.

Rhonda T. 
Rating:
4.0

The counter staff could be a little more attentive. I felt like people waited in line even as someone was free.

RHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Juan P.  |  Overall Experience 
Rating:
5.0

Ron and Brie were so helpful, courteous, and knowledgeable about U-Haul's products and services. I enjoyed speaking with them, and they handled me, my family, and my belongings with such care! I definitely will remain a loyal U-Haul customer for life!🥰☺️👍😎❤️

Brooke T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMAN B.  |  Overall Experience 
Rating:
5.0

Felicia was great getting me into a vehicle! Very friendly and great customer service!

Lara T. 
Rating:
3.0

Customer did not leave a comment.

Israel M. 
Rating:
5.0

Customer did not leave a comment.

Moses P. 
Rating:
5.0

Good place

WALTER R. 
Rating:
5.0

Very friendly and attentive

lasonia j.  |  First Impressions 
Rating:
1.0

Worst experience by far, where do I begin Let's see well For starters who in their right mind rents out a stolen U-Haul to Their customers, it just goes to show how negligent the employees of the work place can be, Personally I don't wish it on aonyone else; to be pulled over by Law-enforcement and have guns and automatics weapons drawn to your face and treated as to be the suspect of the case. I can't think of another traumatic Experience I've had in my life that even comes close to this one, not to mention The lack of customer service when it comes to trying to get in contact with a representative when calling the job site. Needless to say, In the future to come I'm inclined to never giving my business to what once seemed to be a well organized & competent household moving-truck company. For more feedback and or follow ups, here's my personal cell- ( 214-515-8028 )

Alexis R. 
Rating:
5.0

Truck needed maintenance.

Julio R. 
Rating:
5.0

Fix the online issues of being able to use GPS for check in and check out. Both times, I was told I'm at the wrong location when I wasn't. Both times, I had to go inside.

Carol R. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Customer did not leave a comment.

TaTammy E. 
Rating:
5.0

Good

Dereje B. 
Rating:
5.0

Quick, easy and friendly

Christopher V. 
Rating:
1.0

When someone accidentally leaves over $100 in professional moving blankets and a customers cowhide rug in the back you CALL your customer and say " Excuse me Mr. Garic, it looks like you left some items in the back of the truck" . I then say thank you and that I appreciate you looking out for me. You don't bag them up and throw them in the trash, without checking, when they're obviously quality items. Everything you do is based on my phone number but you can't call me when I leave some stuff in the back of the truck on accident and let me know that I made a mistake. I'm sorry it was a hundred degrees that day and I was a little out of it. I would hope that somewhere I rent trucks from probably a hundred times a year for the past 4 years would look out for me a little bit better than that.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Claud was a delight to work with during the rental process. And Alan was very patient with me as I backed the trailer in where it belonged. You have a great crew here! It took me a bit longer than normal. I learned how to back a trailer when I was 15. I'm 58 but I haven't done it with a stick shift since I was 17. Thanks Alan!

geoffery S. 
Rating:
3.0

When reservations are made, the customers need to be told that there's no guarantee the truck will be actually be available when they go to pick it up. We almost didn't get the truck we reserved because the person before us was late turning it in!

Leon and Rebecca K. 
Rating:
5.0

From check in, auto transport hook up to turn in… everyone was exceptional!!!

Laura H. 
Rating:
3.0

Customer did not leave a comment.

Kim H. 
Rating:
3.0

Customer did not leave a comment.

KEITH A. 
Rating:
3.0

Customer did not leave a comment.

Alvin W. 
Rating:
4.0

One of the workers several times I'd come in there seemed a little too busy with his side job.

shawna s.  |  Overall Experience 
Rating:
5.0

My experience with this location was superb! Stephan was great and the equipment was as well. I will definitely be back for future needs.

Gayla R. 
Rating:
5.0

Customer did not leave a comment.

NORMAN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
1.0

This team was extremely unprofessional at many points. They messed me up very badly at the beginning of my rental and I was told by the GM that the company’s Marketing Company President said to not give me any refund. It was a terrible experience at the beginning and because of that I didn’t want to pay 172 for 8 days of storage rental. I was told that I need to pay it all except for a late fee or I wouldn’t be able to retrieve my items. I need better service here but I would never recommend this a UHaul. They put my life in danger by knowingly giving me a truck that was down for repair for it’s brakes. Do not go to this location. On top of this the storage facility was very messy.

Reece K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
3.0

Swap equipment number to correct one before customer leaves, had issues when returning it at a different location

Jorge F. 
Rating:
5.0

Mr. Lee was super helpful and went the extra mile. Keep him around.

Angela C. 
Rating:
4.0

Ensure trailers have lights that work, provide promised paperwork.

jo T. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

We signed up on the phone at the main call center, and arranged to pick up my 26 ft truck from the LBJ location. The truck was in excellent condition, drove great. Easy to drive, relatively speaking. It's not a car — much longer and you do have to be careful if maneuvering in close quarters, or in steep inclines due to the long wheelbase and truck length. But the service was good and everything worked out well.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Anson M. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Keisha H. 
Rating:
5.0

Customer did not leave a comment.

DERICK VANKEITH L. 
Rating:
1.0

For the last month I've had nothing but problems. First my reservation was canceled after texting saying that the truck would be ready the next day, then reimbursement of gas issues after being told something different to accusing my staff that they did not return the truck without actually looking on your lot to see that it was there. No one is every available when time to return. You open at 7 am I get a reservation for 8 am when going to pick it up we are told it's gong to be a min as the computers is not up yet which keep us from being at our pick-up appointment on time.I could say much more however this is enough to know why i'm rating this location as I did.

Michael J. 
Rating:
4.0

Very smooth process

Melanie W. 
Rating:
5.0

Great customer service

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

KuiMew W. 
Rating:
5.0

Customer did not leave a comment.

Shaye B. 
Rating:
5.0

WAS CHARGED FOR 2 DAYS RENTAL & 2 DAYS COVERAGE.. THE LADY WAS VERY NICE BUT DIDNT TELL ME THERE WOULD BE A 2 DAY CHARGE.. PICKUP UP 4PM MON RETURN 3PM TUESDAY .. LESS THAN 24 HRS. I KNOW ITS 2 DAYS BUT SHOULD HAVE BEEN TOLD AT TIME OF RENTAL.. PARKED TRUCK AT HOME USED THE NEXT MORNING AND RETURN SAME DAY.. I KNOW NOTHING WILL BE DONE.I KNOW ITS 42.00 DOLLARS OR SO BUT ITS ABOUT CUSTOMER SERVICE. I CHECKED IT IN & THE PERSON CHECKING IT IN SAID MOST LIKELY NOTHING CAN BE DONE.. PROBABLY RIGHT. ITS ALL ABOUT MONEY I SAID.. LOOK AT COMMENTS IN THE PAST / FUTURE ALWAYS A NEGATIVE.. IM GOOD, BUT WILL MAKE ME THINK NEXT TIME I GO TO RENT FROM UTAKE / UHAUL ..

CARL C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

SHAE RAMON Q. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
3.0

More accuracy on inventory! We are sent to two different locations after pur first reservation was not at the location we were told it was at. Then we get to the last location where supposedly they had two available and that was not accurate. Was finally given a totally different trailer than the one i had reserved. And we were set off our schedule by 3 hrs. Plus gas going to the different locations

misty O. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
3.0

Windshield cracked in 2 places. Understaffed and disinterested employees. Order and paid for a dozen blankets and only had 4 in stock. Set up one pick up place and was switched to a new pick up place.

Denise C. 
Rating:
4.0

There were no furniture pads provided although 20 pads were to be provided

Raymond P. 
Rating:
2.0

When I went to the equipment drop off I was told to go around the back. Went around the back there was nothing to direct me anywhere or anyone to help me. I go into the store there's a long line with only 1 person working the counter. After 45 minutes in line I was told that I had to go outside and find someone because they were only for renting the vehicles. Go back outside looking for someone. I did find someone but was ignored until they finished what they were doing and until I finally had enough and asked them who was going to unhook the trailer from my truck. To which they said they thought that I was picking up equipment instead of dropping off equipment. I stated that myself and my truck are good but we can't haul 2 trailers at a time. I was then told to back it into a space and drop it off to which I told him that there was no way that I was going to do that with people driving around and behind. I was told that I would need to take the trailer back up front to the equipment drop off. The exit went through a construction area or should I say the construction area spilled into the exit to which I picked up some nails and later had to purchase 3 tires at $450 each plus labor. It took the guy 30 minutes and my help getting the trailer off because they had no tools. This trailer rental was more costly than if I had just rented a moving van and flew home; which I can't do because of my cancer treatments and the major surgery I had on my neck. So suffice it to say I will never rent anything from Uhaul again. Nor will I ever recommend Uhaul to anyone.

Rachel A. 
Rating:
5.0

Drop off was easy and quick.

Rochelle B. 
Rating:
2.0

Customer check-in was very very slow. One of the employees complained several times about how long the line was. I reserved a van and appliance dolly and the dolly was not available. I called the day before to verify all ai reserved and didn't get a call before to let me know the dolly was not there.

Mable B. 
Rating:
1.0

I selected mobile check in to prevent myself from having to go into the office, wait in line, and have someone issue me the keys. When I arrived on location, the mobile check in button looped after I pressed “continue” and reverted me back to the previous screen. What's the point of allowing mobile check in if it's not actually a feature? This is the second time this has happened when renting a uhaul truck.

JASON M. 
Rating:
1.0

We scheduled pickup for 6am at another location and we're informed that Friday that we were being shifted to a new location. Note we schedule reservation on May 8. Also not told that instead of 15ft we were now given 20ft. Showed up at 6am and keys not in designated location. Called 24 line and told to wait until store opened. We did and gentlemen at counter was rude. When I told him about the keys he didn't even look up from computer and said “they're there, I guarantee” and he had someone pull truck up. When guy pulled up I asked him about the lock and he said that when he got in at 8am he had to go find them because they were misplaced. So guy at counter was incorrect. The truck wasn't ready for us like planned.

Daniel R. 
Rating:
4.0

The man who called me the day before to confirm was rude. He asked me questions to just conversation. When he asked if my daughter was in college I said no and cutcme off.

Velma M. 
Rating:
5.0

Excelente

JUAN F. 
Rating:
2.0

This was the most stressful move ever! My U-Boxes were sent to Garland TX, which I had no idea of why, never received a call stating they were there!......which caused a delay. Multiple staff members kept calling me asking the same questions as if there were no notes in the system, which scared me! I finally spoke with a manager by the name of Ken that reassured me of my belongings.

Shana S. 
Rating:
5.0

Excellent customer service and support

MARSHALL W. 
Rating:
4.0

Check-in was quick and the people were helpful. A little frustrating to find a drop off location. Waited on the national phone system for 15 minutes to speak with a rep. Once contact was made she was helpful.

John B. 
Rating:
5.0

More open and clear and simplified charges. I frequently rent trailers and easy with no surprises but when I rent a truck at $39 put $25 gas for 50 miles and still get billed over $90 that is not reasonable and will avoid these rentals in the future.

DONALD G. 
Rating:
5.0

Lubricate the winches on trailers

william L. 
Rating:
4.0

Customer did not leave a comment.

Hy M. 
Rating:
5.0

Customer did not leave a comment.

chelsea S. 
Rating:
4.0

Good experience with customer service in person and phone

latoya R. 
Rating:
3.0

I have rented twice at the location within the last 30 days. Checkin takes forever. Process does not work. Drop off works great. Chip

Chip G. 
Rating:
1.0

Barely had gas in it and employees where not helpful, I had to wait a whole 30mins to receive the truck and the truck they assigned me to wasn't even ready. I want a refund.

Gabriel H. 
Rating:
4.0

Truck was huge piece of crap. Didn't feel safe. Wipers didn't work. Brakes were suspect. Dents everywhere.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Simon W. 
Rating:
1.0

Customer did not leave a comment.

Sean S. 
Rating:
1.0

Truck below empty. Customer service non existent. Very busy and understaffed. When trying to explain an issue they refer you to the email to download. I took a pic of mileage but put it in wrong category we had to call the 1800 to let them know. I was charged had to call today to speak with mgr Anna. She did give back the mileage. This usage was the worst I had ever experienced with U-haul.

Christina H. 
Rating:
3.0

If not in a hurry, two Tim's in a week. Only 2 people working rental counter.

Jimmy F. 
Rating:
3.0

Long wait times, but could just be under staffed or busy.

Kennedy R. 
Rating:
2.0

More people working

Jose E. 
Rating:
1.0

Very rude associate

Yared W. 
Rating:
1.0

First, this was NOT the location I had chosen for dropping off the uhaul…I chose a location in Dallas and uhaul changed it to Garland, over 30 minutes away and cost me more time and money. When I called to try to change the location back, it was a 40 minute wait. The Garland location was confusing, with a lot of trucks and people trying to get trucks with no one there. Frankly, I will not use uhaul again based upon the poor customer service and unauthorized change and charges associated with uhaul changing my drop off location.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

This truck was rough. Doors did not close right sounded like it could die any minute idled rough. The exterior was beat up.

Rick L. 
Rating:
2.0

Why was the check in person texting others why I was trying to find my reservation? Secondly why was the checking takingbphotos of my id on her phone? If you need to confirm my id then please make your software work

David N. 
Rating:
4.0

Long wait lines, not enough employees at the counter.

Vincent Z. 
Rating:
4.0

The new person did well.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

GAYLAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
4.0

It was nice and clean

Wilma G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CREOLIA W.  |  First Impressions 
Rating:
2.0

I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto pay

Brennan R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaTunya B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaTunya B.  |  First Impressions 
Rating:
1.0

When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unit

ROBIN B.  |  First Impressions 
Rating:
3.0

Not enough personell to handle customers

robert m.  |  Overall Experience 
Rating:
5.0

Worker was very nice and helpful

JEREMIAH R.  |  First Impressions 
Rating:
3.0

I got this storage in July of last year. And had it to date I’ve had issues 2 times which wasn’t my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I’m really disappointed with the service I’ve received. On the other hand The assistant manager did do what he could.

Laurel R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keshia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRONE M.  |  First Impressions 
Rating:
2.0

I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it’s normal for homeless people to sleep in their storage units and vehicles and that they couldn’t do anything about it! I was out an hour with my movers (I’m paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!

Charnae K.  |  Overall Experience 
Rating:
5.0

The storage was awesome. Phillip was the most helpful representative I’ve ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! T

MARY/BENNY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy n.  |  First Impressions 
Rating:
5.0

Great team, very polite and helpful towards me and my cousin.

Patricia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas w.  |  First Impressions 
Rating:
1.0

Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.

Sebrina H.  |  Overall Experience 
Rating:
5.0

I hate to go but no one was walki ng though did no still any

willie h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy P.  |  First Impressions 
Rating:
1.0

Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.

Larry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
5.0

Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atención

juan v.  |  First Impressions 
Rating:
5.0

I Like it because it wasn't any one Laying around

willie h.  |  First Impressions 
Rating:
4.0

Vanessa is y’all’s only weakness as a company she is shady

brandon M.  |  Overall Experience 
Rating:
1.0

Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.

FLARIECE W.  |  Overall Experience 
Rating:
1.0

Salesperson was very disrespectful and unattentive.

BRIAN C.  |  First Impressions 
Rating:
1.0

Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get in

Sonia H.  |  Overall Experience 
Rating:
1.0

I lost all my clothes in u storage cause of flood

Delores W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN V.  |  Overall Experience 
Rating:
3.0

There are no elevators and people have to carry their items up a flight of stairs

gretchen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric J.  |  First Impressions 
Rating:
2.0

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can’t climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Amelia B.  |  Overall Experience 
Rating:
1.0

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul “corporate” that was 100% unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he “waited”. I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

LARRY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saw L.  |  Overall Experience 
Rating:
2.0

The entrance is a one way and there isn’t enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

SHATONDA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHORIAN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCINDA P.  |  Overall Experience 
Rating:
1.0

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn’t anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that’s only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don’t understand is why my unit key wasn’t there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn’t staff remove lock? Why did I have to wait to retrieve my belongings?

MONIQUE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

theodore L.  |  First Impressions 
Rating:
5.0

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

ZITA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawna s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHANREKA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie w.  |  First Impressions 
Rating:
3.0

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

DANA G.  |  Overall Experience 
Rating:
5.0

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn’t have right size of storage unit available. She found me one at her location off Mid Park.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaterrica C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sergio C.  |  Overall Experience 
Rating:
5.0

They are lovely

Nautica M.  |  First Impressions 
Rating:
3.0

Never received a call back about the unit

MIA H.  |  Overall Experience 
Rating:
4.0

First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!

MARY M.  |  Overall Experience 
Rating:
2.0

When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked ($200 break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.

Matthew B.  |  Overall Experience 
Rating:
4.0

The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.

shadrikska e.  |  Overall Experience 
Rating:
2.0

When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?

Krista H.  |  Overall Experience 
Rating:
1.0

First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it $500 Fit For A $9000 dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come back

Kristie M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SALLY JO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aurora esobedo m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

sanjaya L.  |  First Impressions 
Rating:
4.0

The woman who helped me was awesome and very knowledgeable

Ruth K.  |  First Impressions 
Rating:
2.0

I didn't use the storage an have gotten my refund?!! There was no dollies to move an it was upstairs! Was unable to use the storage due to the fact!!

Colleen T.  |  Online Move In 
Rating:
4.0

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Amber V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATAKKA J.  |  Overall Experience 
Rating:
1.0

Not enough personnel working at front counter. VERY SLOW SERVICE. One person working, with several people standing around. Storage unit was almost impossible to access. Parking/unloading area crowded with big storage pods. Security gates to storage area were open most of the day. I wish I had read the reviews before I rented storage at this facility.

Pete H.  |  First Impressions 
Rating:
4.0

Upon moving out I was thankful for people that were there to help me. They were fast and efficient. Also the manager ( her name begins with an A, I believe it's Anna, along with Noah were super nice and helpful..

Cynthia C.  |  Overall Experience 
Rating:
3.0

Lines are long. Always a wait. Impossible to get them on the phone. KEEP YOUR RECEIPTS, I WAS OVER CHARGED AND LOCKED OUT FLR NON PAYMENT BUT I HAD PAID. Also was over charged for insurance. Watch your bill!

Marie B.  |  Overall Experience 
Rating:
3.0

Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.

BRYAN VINCENT D.  |  First Impressions 
Rating:
4.0

The cancellation process was horrendous. You can’t cancel online & when you call, no one can help you. I called twice & had to drive to the facility to cancel. The whole process too much of my time. It was frustrating. I felt uhaul did everything they could to make it difficult to cancel. Poor service.

Scott W.  |  Overall Experience 
Rating:
3.0

Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom’s house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn’t answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.

Cecelia L.  |  First Impressions 
Rating:
3.0

I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms Hawkins

MIA H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KATHERINE S.  |  Overall Experience