Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

10,722 reviews

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **, *McCree Rd. @ 635 & Garland Rd)

(972) 271-9556

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **, *McCree Rd. @ 635 & Garland Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rachel R 
Rating:
5.0

Both locations that we used (pick up & drop off) had very good customer service. Friendly employees.

Naomi W 
Rating:
5.0

Customer did not leave a comment.

Montavis H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jess G 
Rating:
1.0

You cheated me out of my money and my items

Linda k  |  Overall Experience 
Rating:
1.0

This was the worst u haul experience I ever had the staff was rude and ugly twords people who came in I will not recommend this u haul to nobody

Kelly B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill M 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
1.0

When someone does mobile pickup, be sure that everything is completed and ready for a smooth pickup. Not what happened with me

Beatrice A 
Rating:
5.0

Customer did not leave a comment.

Denny G 
Rating:
5.0

Customer did not leave a comment.

Deanna Z 
Rating:
5.0

Customer did not leave a comment.

Zahirullah A 
Rating:
5.0

I haven’t received my receipt yet?

Robert N 
Rating:
1.0

long wait, equipment not inspected, equipment not in location when stated it is, not given out updated paperwork.

James z 
Rating:
5.0

Customer did not leave a comment.

gilbert j 
Rating:
3.0

Pickup location was changed last minute. I got to the new location, paid for my trailer, and was told they didn't have one. They gave me a different one instead, but it was larger and we couldn't fill it as full because of vehicle weight restrictions. Several items were broken because of the amount of space we had to leave.

Emily H 
Rating:
1.0

The cashier was very rude and not helpful. She would not help with my tax exempt

Emilio D 
Rating:
5.0

THANK U THANK U

Richard S 
Rating:
4.0

Very hard to rent. The website is not user friendly and very glitchy

Holly S 
Rating:
5.0

Customer did not leave a comment.

Bucky K 
Rating:
3.0

You guys charge a lot of unnecessary fees which is ridiculous.

Folonko D 
Rating:
1.0

The U-Haul was rented out to me and the back of the truck was full of gasoline oil. I had to use my own items in order for my movers to clean the oil . The store’s general manager never showed any concerns, nor did she apologize. I’ll never rent from this location again.

Michelle P 
Rating:
5.0

Very good customer service helpful people thank you.

Kevin K 
Rating:
5.0

Love is location! Used it twice this month both times very helpful with super easy drop off!

Tammy L 
Rating:
5.0

Customer did not leave a comment.

Cave J 
Rating:
1.0

The straps were broken on the straps that sure the wheels. So I couldn't use the car dolly

Kennan J 
Rating:
4.0

Better signage.

Mark F 
Rating:
5.0

Great customer service

Arthur A  |  Overall Experience 
Rating:
4.0

I had to wait a few minutes for someone to help me.

Zoltan Z 
Rating:
5.0

Customer did not leave a comment.

gary d 
Rating:
5.0

Customer did not leave a comment.

Ryan G 
Rating:
5.0

Pick up and drop off very easy, thank you!

David W 
Rating:
1.0

My whole experience was a fail so unprofessional

JASMINE D 
Rating:
1.0

I’ll be calling to relay my experience for this location.

MARY P 
Rating:
5.0

Customer did not leave a comment.

Harry S 
Rating:
3.0

Rental included dolly, they weren’t available. I had to go purchase from Walmart. I spent 30 min waiting even with reservations, then the truck was blocked in and we had to get someone to unblock- that took an additional 20 minutes.

Corinne O 
Rating:
5.0

Great experience, all equipment was in excellent condition.

cornelio S 
Rating:
4.0

Martin R. Was very helpful and made check in and returning very great!!!

Azarihah E 
Rating:
5.0

Same thing, good customer service

Agustin G 
Rating:
5.0

Customer did not leave a comment.

nery l 
Rating:
5.0

This is the quickest time in and out to pick up a trailer. Help was great throughout the process. Was also able to drop off after hours with the app without any issues.

JOEL L 
Rating:
4.0

Customer did not leave a comment.

Luiz S 
Rating:
3.0

Customer did not leave a comment.

Brian B 
Rating:
3.0

I’ve rented here for years I had 2 units for yrs now this place is full of homeless people living in units full of boxes very poor place not safe anymore

DONNA I  |  Overall Experience 
Rating:
3.0

Early morning service was very slow. Otherwise, everything was good.

David J 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
1.0

Terrible communication. Cancelled my reservation without informing me.

Jacob T 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
4.0

The app and ordering the U-Haul ahead of time was not at all user-friendly. I knew exactly what I needed because I order a cargo van many times before, but it would not let me move on without asking me 100 times if I needed a storage unit I do not. I already have one I ordered, which was not included.

Stacy A 
Rating:
5.0

The charges report could be clearer for the customer. Make the total number bigger and bold.

Jose M 
Rating:
5.0

Customer did not leave a comment.

KENNETH L 
Rating:
3.0

The truck had a couple of lights were on when I first picked up the truck. Also I payed for the usage of a dolly, but there wasn’t one on the truck. I was told that it was ok to drive the truck even with the tire lights were on. In which I feel that they should’ve switched me to another vehicle. But was told no. I don’t think that you should rent out your vehicle if there’s a trouble light on.

Shirley S 
Rating:
5.0

Good personal

Mohammad S 
Rating:
5.0

Customer did not leave a comment.

Detri H 
Rating:
3.0

Get a clear understanding of the amount due. The app quoted one thing, the attendant quoted another, and I ended up paying nearly 3 times the original price.

Ben H 
Rating:
5.0

Customer did not leave a comment.

Loretta D 
Rating:
3.0

I hope the new one built next door to the old. One is much secure, I know. Personally that there are people that live. In that. old storage and problems have arrived. But it's okay, it's 50% my fault. Onto the staff and the service that I've gotten there. It was very easy to get my first storage. But when they tell me to move from the old storage to the new storage built one. They couldn't find me the size by the computer. I had to talk 5 different people Took 3 hours to find it. While I'm going back-and-forth between the storage and the office. And then for the last 2 months they haven't closed out my old storage. Keep on emailing me saying I owe late fees. Why would youtelk me to move out of this one Into the new built one and not close out my old account from door 224 in old building. Turn 4224 in the new building. It would just make sense to close out the old account

James M  |  Overall Experience 
Rating:
5.0

Everything went smoothly and employees were helpful and efficient

Don M 
Rating:
5.0

Customer did not leave a comment.

Jordan T 
Rating:
5.0

Besides the long way to receive the U-Haul in returning it, it was made so simple and easy for me. I had called with several questions because I had doubt I could return it that day and I had questions about returning it the next day, but they went above and beyond to help me and answer all my questions, and updated my time. They were just so nice and caring.

Tammy L 
Rating:
4.0

I really enjoyed the “ drive thru” access. That is what I enjoyed the most about this facility. Although, the new building next door doesn’t have it.

CINDY P  |  Overall Experience 
Rating:
5.0

The employee at this facility were very helpful and friendly. Thank you

gwynne k 
Rating:
3.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Good service

Janie R 
Rating:
3.0

We ordered a furniture dolly but there wasn’t one in the truck

Gloria B 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
2.0

Employees didn’t correctly set up auto transport and, as a result, this led to an issue where it partially disconnected and started to spark while driving. Luckily a trucker informed me of this sparking, so I pulled over and had to wait for a tow truck to arrive and put a temporary repair on the auto transport that lasted the remainder of the trip. Upon arriving at my destination in Minnesota, the U-Haul employees were shocked to see the way in which the U-Haul auto transport had been initially set up in Dallas. The issue with the initial set up of the auto transport led to a delayed and problematic trip. Luckily a trucker signaled the issue to me or else who knows what may have happened.

Jason C 
Rating:
5.0

Customer did not leave a comment.

Curtis R 
Rating:
5.0

Customer did not leave a comment.

gerrgia a  |  Overall Experience 
Rating:
5.0

Great job at a great price

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

neeta o 
Rating:
5.0

As I was told before leaving take video of truck with damages & fuel tank was not full. Had to address management to confirm I was right. As I see it U-Haul owes me more refund than issued

Michael W 
Rating:
5.0

Customer did not leave a comment.

XAVIER t 
Rating:
4.0

Customer did not leave a comment.

CHARITY C 
Rating:
5.0

Excellent service Thank you!

tesfay d 
Rating:
5.0

Customer did not leave a comment.

LUIS R 
Rating:
5.0

💯 recomendado los camiones son nuevos y trabajan y se conduce muy bien

Jose M 
Rating:
5.0

Customer did not leave a comment.

Carmen L 
Rating:
5.0

Customer did not leave a comment.

Cindy P 
Rating:
5.0

The staff here is always quick and friendly and I'm usually in & out in no time.

Danny G 
Rating:
5.0

Customer did not leave a comment.

Jennifer P 
Rating:
2.0

I got to the UHaul and needed the trailer for a specific deadline. The nationwide system was down and so I had to wait 4+ hours before I could get my trailer! I missed my deadline and had to cancel all my plans the next day to do what I should’ve done the day before. There should definitely be a paper-based way to go about business in case something like this were to happen. I was told the system was down the month before for 4 hours as well, so it shows UHaul was negligent and unprepared.

Andrew B 
Rating:
3.0

Storage was ok. U-Haul truck rental was awful. Contact requested.

Robert S  |  Overall Experience 
Rating:
5.0

Served our needs immensely/ Thanks

John P 
Rating:
1.0

Waited over 20 minutes to be helped. Several staff were making unflattering comments about U-Haul. Once I was helped the staff person was friendly and went about fulfilling my reservation. It appeared the location was poorly staffed with bitter employees.

Dennis O 
Rating:
5.0

Nothing to add

John V 
Rating:
5.0

Everything was good I would only suggest a little more help on a Saturday morning. And a little more explanation on where to get all your things while there.

Betty Q 
Rating:
5.0

Customer did not leave a comment.

Rochelle R 
Rating:
5.0

Nothing. Just make sure you keep George H. as your hitch installer. He was friendly and proficient when he installed a lift I had purchased earlier from another source as well as the wiring harness purchased from your facility. In and out with no hassles. Great service.

max g 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
4.0

Customer did not leave a comment.

Moss B 
Rating:
5.0

Todo excelente

geraldine m 
Rating:
5.0

Have more people to service the inside with help because when I heard multiple people talking in the employee room I knew they could of help out as well

jason r 
Rating:
4.0

Customer did not leave a comment.

Alexander W 
Rating:
1.0

They didn’t help on time Also we had to their job no enough people to help

NOEHMI C 
Rating:
5.0

When turning in the rental online all the pictures that need to be taken is a bit excessive. This can be done by employees. Customers are paying for this service

John O 
Rating:
4.0

Customer did not leave a comment.

WILBUR S 
Rating:
1.0

Customer did not leave a comment.

OSVALDO M 
Rating:
2.0

Truck was filthy, inside windshield was covered with something . They do not clean vehicles. The last time I rented a van and someone left weed in it , the smell was very strong. Today , before returning the truck I stopped to put gas in it . I only drove 40 miles , I put in 12.00 which was over 3 gallons , then I looked at the gauge and put in another 13.00 , so I refilled it with $25.00 , after returning it I was charged $37.00+ for gas ! By the time I saw the charge they were closed .

ROB M 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
1.0

Bad service at costumer service

Ma D 
Rating:
5.0

Nothing to improve. You guys were great initiate it.

TERRANCE H 
Rating:
3.0

Customer did not leave a comment.

Charlie M 
Rating:
5.0

Customer did not leave a comment.

Wazirah M 
Rating:
5.0

Customer did not leave a comment.

Torrie W 
Rating:
5.0

Customer did not leave a comment.

Katina P 
Rating:
5.0

All employee were very friendly and helpful. Bad smell of cigarette smoke in cab of vehicle.

John J 
Rating:
1.0

First off I could not get in my unit I got for my mom cause they changed the lock and the key was mysteriously missing!!!! Then when I did finally get in the unit my mom’s iMac was missing along with other things !!!! The manager claimed it was due to water damage but I specifically stated that I wanted EVERYTHING put back in unit so we could see the things ourselves but for some reasons this particular item was not there! But they managed to put other damage stuff back in the storage!! Just funny how this “iMac “ has water damage but no one can show me pictures or proof to this damage!!!!! She then told me to call the insurance carrier cause they have a list of all damages and when I called the insurance company has no idea what I was talking about!!!! I reported the iMac stolen and called the police since the item was at the price that it is I also stated I wanted to press charges!!!!! I am currently looking into how I can go about sueing because I can’t do an insurance claim without the damage “ pictures” !!!!! The way the general manager acted as if she knew that they took my mom iMac !!! Freaking thieves!!!!! THEY STEAL AT THIS LOCATION ESPECIALLY YOUR ITEMS THAT ARE HARD TO REPLACE!!!!!

MONIQUE C  |  First Impressions 
Rating:
4.0

Upon delivery of the boxes the forklift damaged a portion of the grass

Julian F 
Rating:
1.0

Got to the location and went to check on my mother’s unit and all her stuff was stolen out of the unit! Had a brand new iMac in the unit and it was missing along with some of the clothes and other personal items! They claim that water damage happened but they put some of the things back in the storage with damage but not the “ iMac”!!!! Nobody can show me pictures of this so call damaged property! When they emailed me I specifically said PUT EVERYTHING BACK IN STORAGE INCLUDING ALL DAMAGES!!!! That way we can see the stuff for our self! Couldn’t get in the storage first off cause they changed the lock and all of a sudden nobody had the key to the lock so it had to be cut off!!!! When I asked for a list of the stuff they claimed they threw away the manager just stood there like a deer in headlights!!!! She knew that they stole the iMac and was scrambling!!!!

monique c 
Rating:
5.0

Customer did not leave a comment.

RUDY M  |  First Impressions 
Rating:
5.0

The young lady who helped us was amazing. She showed us different storage units and broke down the prices for us, she walked us through the insurance and move in and move out process. She was very helpful and actually the reason we went ahead and rented a storage unit from uhaul instead of one next to our home

Sandy T  |  First Impressions 
Rating:
1.0

Bad customer service

David O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

james s  |  Overall Experience 
Rating:
2.0

Below average: I went to rent a storage unit Monday, Tuesday I hired movers to put my furniture inside the unit, however when the movers arrived at the storage unit there was a lock that needed to be removed due to it bring after hours we were forced to leave the furniture overnight. We looked for someone on site to assist no one found of course because they were closed. Not only did my unit have a lock on it my access key card doesn’t WORK. I called the following Morning Wednesday to advise the manager I need help with getting the lock off and possibly putting my stuff in storage due to the inconvenience I was caused. My transition should have been smooth but unfortunately it wasn’t so that left me out side at night and early in the morning with my newborn baby. After speaking to the manager she basically told I was out luck n should have looked for some one site or called her number on the keypad. As I informed her it was late, I had my newborn baby with me and trying to figure the best way to secure my furniture. I didn’t notice a number n if I had I wouldn’t trust that number would be valid since everything else was wrong. Wednesday morning I go to the site to fix the key card, after getting another card, I found out shortly that the new card didn’t work either. I stood at the storage unit for more than hour waiting on some one to come to remove the lock. The person that was supposed to come to remove the came 3 times and not once address me so I had no idea she even worked here until one of the movers told me So over all my experience was TRASHHHH

mckayia j  |  Overall Experience 
Rating:
1.0

I cancelled my account due to moving out of town. Left town 12/31/22. Uhaul continued to take money out of my account until February. I cancelled the account and auto pay then. Uhaul continued to charge monthly fees and just sold the unit a week ago. I have a balance over 1k that should not be there. The whole entire experience was horrible. The Garland Uhaul center is very unorganized. When you call to talk to someone at the store they put you on hold and hang up on you. I had to call corporate to voice my concerns and even they could not get ahold of anyone there. I wouldn’t recommend my worse enemy to UHAUL. If this is how you all conduct business you should close down for sure. Poor customer service, poor organization, rude staff. Small spaces. Hard to get on and out of facility. And to top it all off nobody cares at all. As long as they are stealing money for the company it’s all good right.

Tisha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B  |  Overall Experience 
Rating:
5.0

I've rented various units, trailers, and vehicles at this location off and on for almost 10 years. The staff have always been helpful, professional, and just pleasant to be around. Y'all are doing a great job.

Robert S  |  Overall Experience 
Rating:
1.0

They are very unorganized movied my stuff out of my ubox n put it in another ubox never noted it on computer or called me about it.

LINDY P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zandra P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drucila R  |  Overall Experience 
Rating:
5.0

This U-Haul goes above and beyond to provide excellent customer service and cares about the clients.

Brooke T  |  Overall Experience 
Rating:
3.0

The associate seem to be confused not able to multitask outside of connection with her co-workers I was given a unit that was not even able to move in on the construction or something that's going on I was not giving up first month free neither did she bring it up I'll return it with my truck full of furniture I was delayed almost complete hour and a half to get my truck unloaded and things into my storage I'll call to me more money to pay to the movers I was put in a unit the young man can't think of his name right now he gave me the discount for the month one month free I have not received my refund I will go into the unit and check with customers manager I still accuse U-Haul over anybody else

Bertha E  |  First Impressions 
Rating:
3.0

One evening my daughter and I went to the storage before 10pm. As we were leaving it was a gentleman that had been there a little longer then us, Well he was trying to exit the storage with his code, as he put the code in , no response the gate didn't open. I tried my code it didn't open. So we were stuck in the storage area for nearly an hr trying to get out. We called customer service they weren't really any help. The lady on the line, tried to call security no avail. So I came up with an idea of climbing over the gate with a ladder I had found, before the big door closed down. So eventually the gentleman climbed a ladder to get over the gate to access the entrance gate from the outside. It was a horrible experience given I have anxiety and panic attacks really bad.

ESTEL S  |  Overall Experience 
Rating:
5.0

Anna and Crystal provide noteworthy customer service.

Cecil P  |  Overall Experience 
Rating:
5.0

Anna is wonderful!! I have been a client for over 20 years, The new facility is very nice and we moved from the former unit (1092) to the new unit (4251) on September 9, 2023.

DREW C  |  Overall Experience 
Rating:
1.0

I got an inside unit so my things would be more protected. Something happened, have yet to know what that was, and my storage was flooded. They didn't take pictures and took it upon themselves to throw all my stuff away with no documentation as to what they threw away. They texted! Not even a phone call to come view it. NO ONE told us they had a time limit of three days to do that. They tried to sell me that story when I arrived. I had been out of town. You can NEVER GET a human on the phone at that location. Horrid manager. I will never rent here again and will let everyone know what happened to me.

Lacy D  |  Overall Experience 
Rating:
5.0

Great service our move was successful

Soncire H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy H  |  First Impressions 
Rating:
1.0

The following is my google review that I posted on August 3rd, 2023. On July 2nd, 2023, I received a text message of possible water damage to my storage unit. So, on July 3rd, I went to the U-Haul storage facility and an insurance adjuster was with me as we inspected my unit. The damaged items were thrown out and everything else was placed back in my unit. I was told by the insurance adjuster that the items that did not sustain damage would be moved to a different storage unit. On the bottom left corner of the storage unit inspection form, the adjuster wrote “pending Ubox”. On July 17th, I went back to the U-Haul storage facility because I had NOT received any updates. I spoke with Adam as well as Anna Zetina, the General Manager, about my unit. Anna scheduled my unit to be moved at the end of the month. That way it would be moved straight into the new facility. On July 27th, I received a call from Felicia telling me that the structure where my unit was located had collapsed and that if our items had not been moved, then they would be considered a total loss. However, Felicia said that my unit was moved but it didn’t have a Ubox number or location assigned to it. Felicia also said they had to go through more Uboxes in order to figure out who they belonged to. The next day, July 28th, I stopped by the U-Haul storage facility because there were documents I needed to retrieve. I was informed by Adam that the structure had collapsed about 3 days after the flood. There is no excuse for Anna Zetina nor her staff to have waited almost 3 weeks to inform me of what had happened to my personal property. Also, why did Anna Zetina, the General Manager, schedule me towards the end of the month to move my unit, knowing my unit was no longer there? If Anna is the manager overseeing the whole operation, how is it possible that she was unaware that the structure had collapsed. Why the lack of communication and the lack of transparency during this entire ordeal? On July 31st, I was told by Anna Zetina that none of the Uboxes belonged to me. I entrusted my personal property to your care but instead the U-haul storage manager and staff got rid of my personal possessions without my consent and without communicating any of this to me until weeks later. If the lack of honesty and communication from Anna Zetina was not enough, what is more appalling is her unapologetic and indifferent behavior regarding the disposal of my personal property. Instead of making amends for what they had done or offering a solution to make this right, she just tells me to call the insurance. There was zero initiative from her part to fix any of this. As of August 3rd, 2023 , I have yet to receive compensation for the damaged items from the flood. As of August 3rd, 2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. As of August 3rd , 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. UPDATE: -I received payment for the damaged items from the flood. -As of August 30th,2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. -As of August 30th, 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. -I have filed a complaint with the Better Business Bureau.

ULISES D  |  Overall Experience 
Rating:
1.0

This is the most horrible experience I’ve ever had with UHaul. I will never ever recommend UHaul and especially the one off of LBJ and Garland. It is terrible the manager and the workers they never answer the phone. . I have moved out on July 28, 2023 and you guys are still talking about I owe y’all $215.90 when I absolutely owe y’all nothing!!! If anything, UHaul owes me for the stolen merchandise out of my storage that I have yet been accommodated for nobody’s getting back with me, I’ve even talk to customer service and submitted a insurance claim but no return call no accommodations for my 4 stolen Michael Kors purse and my purple Hewlett-Packard laptop

Rejina J  |  Overall Experience 
Rating:
3.0

Currently not happy furniture etc unable to locate from water damage

tracy p  |  First Impressions 
Rating:
1.0

Made me not wanna to have to store anything that’s of any value at this facility ever again very unorganized place

Rovita F  |  Overall Experience 
Rating:
1.0

The worst uhaul storage facility ever. I have called several times no one has ever reached bs k. I’ve have been trying to see about my items. No told me if they disposed of them or moved them somewhere else.

Saniah R  |  Overall Experience 
Rating:
4.0

The tall guy with locks was very helpful

Diamond L  |  Online Move In 
Rating:
1.0

The storage was not secured enough for me to rent wasn’t big enough and there was no light, and it’s not climate control

ELIZABETH L  |  Overall Experience 
Rating:
1.0

On July 2nd a beam fell crushing several units including my own on the second floor. To add insult to injury the entire facility was flooded by a broken pipe. Uhual called and texted for me to come in and salvage my space. When I came they told me my unit was deemed by the fire department to be structurally unsound and unsafe. Telling me in person that no inspection would take place and my unit was going to be demolished. Days after I was in there, allegedly the ceiling collapsed. 5k won't be nearly enough to make up for the trauma, and loss of 10 years of my life I placed in that unit. Needless to say I'll never use Uhual for anything again and neither will anyone I know. I can't post what they've put me through here in detail, likely they'll delete it. But let's say this company should no longer be in business with how they manage customer service. No one cares at uhual. I'm told "you can't inspect the unit, nothing is salvagable". But Repwest states they were able to go through my items and do a full inspection. And because I didn't come for my belongings they were discarded. Either Uhual or Repwest is lying. If Uhual lied there was a chance I could have saved precious items with irreplaceable sentimental value or at least had closure. But instead had to take their word for it that everything was gone when it wasnt. If Repwest is lying, that means Uhual doesn't care what kind of shady companies they align with. Nor will they make things right. They'll toss their customers into harms way with a company that has no remorse about misleading grieving customers. The only blessing in the whole situation is that I wasn't killed by uhual's ceiling. No other company would that even be a thought. They barely make it safe for human passage. What makes anyone think their valuables will be? They are supposed to provide the most basic of security, safety, in exchange for my money. I upheld my end of the exchange, can't say the same for them. Say no to Uhual's tofu buildings. Use any other company.

Kayla S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H  |  First Impressions 
Rating:
1.0

Everything I've owned for the last 28 years is in that STORAGE an I get told it's all gone out of know where things from my brother that passed I can't get back so much more in there that y'all will clean it up an take my stuff to y'all house an 1000 is supposed to cover everything I lost EVERYTHING!!!

matthew w  |  Overall Experience 
Rating:
1.0

On website, it stated gate access hours were 6 AM to 10 PM. We arrive around 8:30 PM to bring our last and it kept saying gate access denied. We call the after hours number that was on the keypad and our calls kept getting forwarded. We also sent a text message no response so we had to park the U-Haul at the hotel went to go get something to eat. Came back 30 minutes later the U-Haul is gone someone stole that is unacceptable. Lawyer is involved for corporate will be called and you guys are getting sued.

Markayla B  |  First Impressions 
Rating:
1.0

Our stuff was wet from the pipe busting and no body has contacted us following up with a claim number or anything. The worst communication

Jordin C  |  Overall Experience 
Rating:
1.0

Did not contact me before they threw away my belongings after “water damaged unit” I feel I was stolen from and never given the oportunity to over look my property

Omar M  |  Overall Experience 
Rating:
2.0

They had a busted water pipe and it ruined a few of my items. They were helpful by supplying complementary UBoxes for temporary storage, but unbeknownst to me, my 2nd level storage was ruined also. The facility notified me that the structure where my other storage unit was located, had collapsed and they had thrown all of belongings in the trash. When asked why I was notified so late, a week after the fact, the facility staff informed me that had no idea why the notification was not sent out. I lost certain items that are irreplaceable, and when asking the staff when this occurrence took place, one of them laughed and smirked. The manager Ron Cunningham made sure I was refunded any money owed. He was the most helpful. I am currently attempting to contact the insurance adjuster, but my efforts have been in vein at this point. Several phone calls, two voicemails, and an email later, still no response from anyone.

camille c  |  Overall Experience 
Rating:
1.0

Terrible customer service at this location. All my belongings were disposed of after more than 10 years of storage with no communication to us at all.

KEITH B  |  Overall Experience 
Rating:
5.0

Falicia has the best costumer service in this entire establishment. Seems as though she wears many hats and all of them very well. She is an asset to your company. This place would fall apart without her.

joseph D  |  Overall Experience 
Rating:
1.0

I will never use UHAUL for anything. Not happy about an “unnoticed” water leak that flooded my unit, causing severe damage.

DIANA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara R  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Don H  |  Overall Experience 
Rating:
1.0

Staff very rude and inconsiderate but could be due to not enough staff and over worked! Always there 30 mn to pay in person at this site and I’m lost for words with my experience on July 3rd

lasonia j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor H  |  Overall Experience 
Rating:
5.0

Love everything about it

BILLY G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerry C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tess B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger C  |  Overall Experience 
Rating:
1.0

I lost all of my close and personal contacts and everything was destroyed I am very unhappy about the flood just put everything in there Saturday and this happened the next day it saddens my heart so what going to happen now

Richard H  |  Overall Experience 
Rating:
5.0

My stuff was water pipe busted and dangerous all my stuff was water danger

Debra J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobbie S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Catherine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S  |  First Impressions 
Rating:
5.0

Uhaul was very convenient for me, I will definitely use them again and again. Everyone at the LBJ location was polite, friendly, nice and extremely helpful. Thank you Uhaul staff members, keep up all the good and hard work. Seleatha Baldwin

Seleatha B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan h  |  First Impressions 
Rating:
1.0

You staff is rude and suck especially crystal!!!!! I’m sure the general manager was told and no one has tried to reach out! Stood outside for over 25 minutes to return the truck and no one even came out I had to leave ! I was assigned a storage that was already occupied and when I went back to “ crystal “ she was rude and told me she just rent the storage she don’t do move outs and she could give me another one but I would have to pay extra or I could have one upstairs! The whole reason for me booking and paying for a first floor cause I have a bad back and my 13 year old son was the one moving the stuff! I just don’t understand how I have to pay extra when it was her mistake?!?!

monique c  |  First Impressions 
Rating:
2.0

My storage was great, but the inside counter agents were not. The line was long with one agent at the counter and one on the phone ignoring the line.

Bridgette B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA R  |  First Impressions 
Rating:
2.0

there was no equipment to help me move. i ordered a dolly and it wasn't there.

joy W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT M  |  First Impressions 
Rating:
4.0

Too expensive and when I needed a truck and the system was down and no alternate process was in place

Pamela t  |  Overall Experience 
Rating:
2.0

Not enough equipment, not enough tools to get the job done right, had to put washer and dryer upstairs, travel through storage area was blocked and we couldn't get out. Set whole day back.

brian p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carra B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUTTA W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marcus f  |  Overall Experience 
Rating:
5.0

The the gate did not work sometimes but other than that everything was good

Billy P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAVIAS H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany G  |  First Impressions 
Rating:
5.0

Loved Felicia at Garland location! I had problems with the movers arrangements but she got me squared away after picking a small storage she also helped find me a bigger storage unit at a discounted cost!

JALEXIA R  |  First Impressions 
Rating:
4.0

I found it difficult to see inside the actual storage room.

Deon M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keshia c  |  Overall Experience 
Rating:
5.0

Awesome customer service 👍🏾

Shante B  |  First Impressions 
Rating:
5.0

The only place I have every use

Bernita T  |  First Impressions 
Rating:
3.0

Rude staff

lasonia j  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Devan F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly M  |  Overall Experience 
Rating:
4.0

Having more ramps to make more units accessible would be nice.

TRAVIS M  |  Online Move In 
Rating:
4.0

Had 3-storage units for the past 20-years with this location. Only one break-in. Very pleased. Moved out of town so longer need it.

DENISE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaKeitha R  |  Overall Experience 
Rating:
4.0

My only complaint is the blocking of storage aisles by the huge wooden storage boxes that made it difficult to access my unit.

Gay M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas E  |  First Impressions 
Rating:
5.0

Had unit for 5 years,bot a single issue. Wish all UHauls were like yours. The one in Florida not as nice. Thank You

CYNTHIA A  |  Overall Experience 
Rating: