Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

9,288 reviews

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Baron H. 
Rating:
5.0

Customer did not leave a comment.

LARHONDA F. 
Rating:
2.0

Stuff all over the storage area making it almost impossible to load and unload the truck. Staff (older lady) inside the office was rude to my wife. Staff outside lost the keys to one of the U-Haul trucks very unorganized.

Rolando R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Make sure the equipment is in working order with no faults.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

DONNA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Tommy N. 
Rating:
3.0

To. Hard to get too

Jeff J. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
3.0

took a bit to check in the trailer - but it was fine

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Suzanne K. 
Rating:
5.0

Customer did not leave a comment.

Fransisco A. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
1.0

This location is I'll prepare and totally unorganized: 1) the truck I reserved through 24/7 mysteriously couldn't be located on your lot. 2) After being assigned another truck, we located it and discovered that our Appliance dolly and furniture pads were not loaded! We spent 20 minutes looking for someone to help us get the dollies and the furniture pads. I paid for $40 in furniture pads but was told by the representative that I should only receive 24. Also, when I examine the truck the truck was setting on empty and had note gas whatsoever… I didn't had to go to the most expensive gas station across the way in order to fill up the vehicle so that I did not run out of gas. This cost $137! 3) When I went to return the vehicle representative at the other location was very friendly however his hands were tied and I had to be responsible for the 40 furniture pads… I had to call traffic assistance who worked for 20 minutes trying to resolve my issues ultimately they were not resolved by phone but promised they would be. We will see. The issues above could've easily been rectified by having staff on site do their job and making sure the trucks are ready for lease and that the trucks are available on the lot when assigned to consumers. Also let's make sure that they actually have fuel for the trip!

Christopher J. 
Rating:
3.0

Customer did not leave a comment.

rozinia M. 
Rating:
5.0

Both the front desk yound women were amazing and helpful

CHRISTOPHER W.  |  First Impressions 
Rating:
2.0

They messed up my equipment number and never fixed it. Now uhaul is saying I never dropped off my equipment.

Miles L. 
Rating:
1.0

I returned the vehicle/truck with a full tank of gas on Sunday night 7/31/2022. I got the vehicle/truck with just under 3/4 of a tank of gas. Which should cover the so call $11.98 bill I was sent as well a alleged $30.00 late fee that would be applied if I don't pay by 8/10/2022. You are a horrible company.

Byron L. 
Rating:
5.0

GREAT CUSTOMER SERVICE.

tracy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
4.0

Did not get a storage room here. They didn't have one for my needs. Thanks so much

Eleanor W.  |  Overall Experience 
Rating:
3.0

There was a long wait, over an hour, for service due to lack of staff to take care of people

Lisa D. 
Rating:
5.0

Friendly person at drop. Very personable and explained the area is undergoing an expansion and directed me out of the lot. Good customer service.

Burton W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
2.0

It took to long to get my truck. They couldn't find the keys to the truck I was assigned. Took a little bit over an hour to get the truck. Very disappointed.

ROLANDO R. 
Rating:
3.0

Customer did not leave a comment.

Latrice J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

Waited in line for almost 45 minutes, then my truck was supposed to be half full of gas and it was empty/mileage was incorrect.

Miles K. 
Rating:
2.0

1. I reserved a truck at a convenient location but I was told after the reservation process that it was not available. 2. At the new location they did not have all the dollies I requested and was willing to pay for. since I only got one I only want to pay for one. 3. The final bill still showed the extra dollies that I did not get or use. I want these to be reimbursed or removed from the fees

John H. 
Rating:
5.0

I went there on Friday and the girl didn't help me with an issue I had but I went on Saturday morning and the woman that was there gave me a solution

Bertha D. 
Rating:
4.0

Customer did not leave a comment.

judy D. 
Rating:
4.0

Customer did not leave a comment.

Cantrella L. 
Rating:
3.0

My unit lost was broke and they promised to take care ot it but they never did everytime I came to visit the unit when I take the lock off they had to come and knock the latch open so I can get into it

gladys b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
2.0

Get more organized and the fees are crazy.

Uriel Q. 
Rating:
4.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

The only issue we had was the truck had little to no air conditioning and we were driving into 100 degree weather in Dallas Tx. The roadside assistance team we called while we were in Muskogee was on top of things and very helpful. 5 stars to them! The mechanic was unable to repair the system, so we opted to continue the drive into Dallas. It was a very difficult journey. We let the folks in Dallas know about the issue.

Richard B. 
Rating:
2.0

It took 45 minutes just to get through the line of people to get my rental keys. There were not clear instructions on where to pick up my rental and how to drop it off.

Amanda W. 
Rating:
3.0

Wait time to check in/pickup equipment even after checking in online is too long. I'd hire more staff to check people in.

Brian Y. 
Rating:
3.0

Wait time to check in/pickup equipment is extremely long. It would be nice to improve efficiency in this aspect.

BRIAN Y. 
Rating:
1.0

Very unprofessional. Had to wait forever to get truck. Then had to wait forever to get the key.

Britianny A. 
Rating:
5.0

The only problem I had was when I got there my Storage building had a padlock on it had to wait another day but Felicia was very helpful and get me another one and I had to have a U-Haul again for a second day

mike w.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maria H. 
Rating:
3.0

I had a mobile 24/7 type of reservation, yet I was charged $20 for returning outside of business hours. That is completely ridiculous considering my pickup was before business hours, and the point of a mobile 24/7 order is the flexibility of pickup drop-off and of course lack of social interaction.

ASHLEY S. 
Rating:
4.0

A lot of confusion about renting car dollies. How to use them, hook-ups, recommendations.

WILLIAM S. 
Rating:
5.0

Good 👍

Silvano S. 
Rating:
2.0

Filled tank to the appropriate level at drop off. The lady that checked in the van entered the wrong amount so I was charged an extra $45 for allegedly not putting gas back in the tank. When I went to dispute it i was told the transaction was non reimbursable. So, no my experience was not good.

Montreal W. 
Rating:
3.0

Customer did not leave a comment.

CHELSEALYN S. 
Rating:
3.0

When I picked up the truck, the passenger mirror was smashed or unusable as it had only 20% reflectors left (the rest fell off). This needed to be replaced before making the truck available to customers as this is a safety issue.

Hung P. 
Rating:
3.0

Only one person at counter with 5 ahead of me in line. Always slow at this location.

Jerry J. 
Rating:
5.0

Good

Silvano S. 
Rating:
1.0

No Good

Silvano S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I'm am absolutely disappointed, upset and embarrassed by the standard uhaul keeps the truck maintenance. I arrived at 645pm they had the doors closed. I was able to open the doors and negotiate with the representative. They didn't the materials I needed. I got my truck at 715pm. When I went back to complain about the issues the employee were gone and door was locked. I had no other option. The speedometer, a/c, and catalytic converter didn't work on the truck. I have the video.

Angel M. 
Rating:
5.0

Great service, staff was very professional and knowledgeable. Thankd

Carl T. 
Rating:
1.0

There was only one person working that morning. The truck was not cleaned out it was just returned. Stood in line for 1 hour and 40 minutes before being seen. Returned truck still only one person working was told that they would email me receipt when I read it was not correct, I would like for someone to give me a call and correct my billing

Antonia P. 
Rating:
5.0

Everyone here are great I have rented here the last two are three times because Richard's location on walnut has not had any cargo vans.

CHRIS L. 
Rating:
2.0

Waited over 1hr with reservation to get my car dolly put me behind , need more staff

Edwin H. 
Rating:
1.0

Have enough workers. We stood in line an hour

Loretta D. 
Rating:
5.0

Felicia behind the counter was great very kind smiled and went above and beyond so did the fellow in the parking lot working at the time he had a goatee I believe. He let me to the spot to park the trailor and showed genuine interest in helping me both those employees were outstanding as well.

Frank M. 
Rating:
1.0

My items in my storage where stolen and I was not compensated, I don’t know why they have us get the insurance if they will not do anything about it. I tried turning in my unit before the charge date and they said I had a no payment lock even after I had automated payment from my debit card. It’s super hard to talk to someone. Will not use them again.

Aida M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Na

Clevon G. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
1.0

Customer did not leave a comment.

Omar B. 
Rating:
1.0

Horrible experience. My location was changed and my rental didn't have the dolly I paid for in it. Customer service was of no help. I will never use U-Haul again.

orrin W. 
Rating:
5.0

I had a wonderful experience at this location. I was having a horrible day, and Felicia Williams made my day with her compassion and stellar customer service. All of the staff was extremely helpful and kind. Thank you all so much for a seamless and positive experience!!

Tia P. 
Rating:
5.0

Hiring more people at this location on Saturday and Sunday mornings, because they need help at this location,

CLARENCE H. 
Rating:
2.0

busy, long line on a Sat. did not have the reserved items I purchased

Julius V. 
Rating:
5.0

Went to the Forest location and they did not have the trailer I needed so they sent me to LBJ. I was not sure if I could pickup without standing in line again or not. If I did not have to stand in line, I spent time in line I should not have. May have been my confusion, but not sure if I missed instruction on a faster experience at LBJ. Online dropoff was easy though congested with a lot of trucks that had been returned. Overall, everything was good. The guys helping with hooking up the trailer were great!

JEREMY C. 
Rating:
5.0

Felicia Walters was absolutely amazing and such a blessing to me and my family. The process was stressful in the beginning but she rescued the day with her professionalism. Thank you again Felicia for everything!

THERESA F. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

You have a very capable Manager here

gomba P. 
Rating:
5.0

Construction is horrible

Ashish C. 
Rating:
1.0

First truck had problems with the oil. It was taken right back for exchange and we were still given the same timeframe. No new email was provided with new truck rental information. But I have pictures of when I picked the new rental (EL 1142) truck. Body, gas and mileage. Poor guy at the front was alone and I felt sooooo sorry for the young lady working alone outside. UHaul take care of your employees

April S. 
Rating:
5.0

Customer did not leave a comment.

Matt S.  |  Overall Experience 
Rating:
5.0

Things have always been great for me

PATRICIA M. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

This is a great location. The drop off process took over 30 minutes. Maybe the 2 staff members were overwhelmed with the 5 trucks that were sitting in front of us. The renters/drivers were already gone. We just had a 4X8 trailer and I had to walk up to ask for help. they only had 1 computer thing to check in the equipment. Each employee should access to that check in computer. this is a really big location.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Octavia M. 
Rating:
5.0

Customer did not leave a comment.

Charlie A. 
Rating:
4.0

Customer did not leave a comment.

chao G. 
Rating:
2.0

Customer did not leave a comment.

Jesus S. 
Rating:
3.0

Very difficult to find the truck and once we did it was hard to get out of the parking lot

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

DarrellLane J. 
Rating:
5.0

Customer did not leave a comment.

Joann W. 
Rating:
5.0

Whatever you need from UHaul, it's available at Garland!!

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

In and out. Very easy

GREG P. 
Rating:
3.0

This location is too busy for the amount of staff they have. There was a line all day Saturday. Felicia was a rockstar and was doing everything she could, but customers were angry, and cutting the line. This location needs more staff or more people who are empowered to make the customer experience better.

Aaron G. 
Rating:
5.0

The guy who I dropped off the haul very professional and customer oriented made me feel welcome

freddie H. 
Rating:
5.0

Great customer service!

Bernie C. 
Rating:
1.0

Representative did me and another customer at the same time and we were first assigned to a truck that we had to go search for on our own and was not there. Although I had made my reservation on line which I had done several times in the past I was charged for 2 dolly's when I only requested 1 and then ended up with none. More importantly, I have been charged 2 different prices on my debit card $97 and some cents and then charged today for $85 and some change. I called and, spoke to a representative yesterday and emailed uhaul/contact on yesterday. No one ever responded to email. Representative told me that my $14 would be returned since I did not have dolly's in my truck. I was also told that $28 would be returned if I returned truck at 1/4 in which I did and have not received refund. Received text message to respond to when returning truck and never found out how to submit it. In all 12 years of doing business with U haul this was the worst and most disturbing! U haul representatives off Westmoreland and R. L. Thorthon are wonderful and should be modeled after!

LaShonda D. 
Rating:
5.0

Easy, great front desk guy

Vernon C. 
Rating:
2.0

Need to hire more employess the wait time is to long to just be able to talk to an asociate it took more the 40 minutes wait time

Fernando A. 
Rating:
4.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Dropped it off after closing hours at the location.

odiakaose O. 
Rating:
1.0

Waited to pick up the trailer I already reserved took 2 hours as this location only had one worker. I stood in line for over an hour and put me behind schedule the test of the day. Never again. I'll go elsewhere from now on.

Paul N. 
Rating:
2.0

Very incompetent employees caring about nothing when I went to pick up the truck. Customer service is also a joke. Even though I reserved the truck 2 months in advance, they called me the day before the pick up date and told me that the truck I reserved is not there in the location I preferred. I had to drive 15-20 miles extra for the another location but no one cares about except when charging for the miles! It was a horrible experience. Only positive thing was the return. She was friendly and caring.

Burak G. 
Rating:
2.0

Better customer service. Had me running around looking for the keys to the truck? Customer shouldn't have to do that. Process took an hour just to get out the lot, my rental was for 4 hours, literally 1 went to waste due to poor service

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

omar O. 
Rating:
5.0

Customer did not leave a comment.

Toby M. 
Rating:
5.0

Customer did not leave a comment.

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

stephen p.  |  Overall Experience 
Rating:
2.0

long wait time, on-line stroage was available but at check-in was given an already occuried storage unit. They had to send me to another location.

Jamal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Good place to storage

Xavier G.  |  Online Move In 
Rating:
5.0

This location was friendly and excellent customer service. Site always clean and accessible

Camen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLETIS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan P.  |  Overall Experience 
Rating:
5.0

Ron and Brie were so helpful, courteous, and knowledgeable about U-Haul's products and services. I enjoyed speaking with them, and they handled me, my family, and my belongings with such care! I definitely will remain a loyal U-Haul customer for life!🥰☺️👍😎❤️

Brooke T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMAN B.  |  Overall Experience 
Rating:
5.0

Very friendly and attentive

lasonia j.  |  First Impressions 
Rating:
4.0

One of the workers several times I'd come in there seemed a little too busy with his side job.

shawna s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMAN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
1.0

This team was extremely unprofessional at many points. They messed me up very badly at the beginning of my rental and I was told by the GM that the company’s Marketing Company President said to not give me any refund. It was a terrible experience at the beginning and because of that I didn’t want to pay 172 for 8 days of storage rental. I was told that I need to pay it all except for a late fee or I wouldn’t be able to retrieve my items. I need better service here but I would never recommend this a UHaul. They put my life in danger by knowingly giving me a truck that was down for repair for it’s brakes. Do not go to this location. On top of this the storage facility was very messy.

Reece K.  |  Overall Experience 
Rating:
4.0

It was nice and clean

Wilma G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CREOLIA W.  |  First Impressions 
Rating:
2.0

I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto pay

Brennan R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaTunya B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaTunya B.  |  First Impressions 
Rating:
1.0

When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unit

ROBIN B.  |  First Impressions 
Rating:
3.0

Not enough personell to handle customers

robert m.  |  Overall Experience 
Rating:
5.0

Worker was very nice and helpful

JEREMIAH R.  |  First Impressions 
Rating:
3.0

I got this storage in July of last year. And had it to date I’ve had issues 2 times which wasn’t my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I’m really disappointed with the service I’ve received. On the other hand The assistant manager did do what he could.

Laurel R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keshia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRONE M.  |  First Impressions 
Rating:
2.0

I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it’s normal for homeless people to sleep in their storage units and vehicles and that they couldn’t do anything about it! I was out an hour with my movers (I’m paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!

Charnae K.  |  Overall Experience 
Rating:
5.0

The storage was awesome. Phillip was the most helpful representative I’ve ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! T

MARY/BENNY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy n.  |  First Impressions 
Rating:
5.0

Great team, very polite and helpful towards me and my cousin.

Patricia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas w.  |  First Impressions 
Rating:
1.0

Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.

Sebrina H.  |  Overall Experience 
Rating:
5.0

I hate to go but no one was walki ng though did no still any

willie h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy P.  |  First Impressions 
Rating:
1.0

Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.

Larry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
5.0

Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atención

juan v.  |  First Impressions 
Rating:
5.0

I Like it because it wasn't any one Laying around

willie h.  |  First Impressions 
Rating:
4.0

Vanessa is y’all’s only weakness as a company she is shady

brandon M.  |  Overall Experience 
Rating:
1.0

Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.

FLARIECE W.  |  Overall Experience 
Rating:
1.0

Salesperson was very disrespectful and unattentive.

BRIAN C.  |  First Impressions 
Rating:
1.0

Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get in

Sonia H.  |  Overall Experience 
Rating:
1.0

I lost all my clothes in u storage cause of flood

Delores W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN V.  |  Overall Experience 
Rating:
3.0

There are no elevators and people have to carry their items up a flight of stairs

gretchen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric J.  |  First Impressions 
Rating:
2.0

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can’t climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Amelia B.  |  Overall Experience 
Rating:
1.0

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul “corporate” that was 100% unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he “waited”. I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

LARRY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saw L.  |  Overall Experience 
Rating:
2.0

The entrance is a one way and there isn’t enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

SHATONDA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHORIAN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCINDA P.  |  Overall Experience 
Rating:
1.0

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn’t anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that’s only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don’t understand is why my unit key wasn’t there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn’t staff remove lock? Why did I have to wait to retrieve my belongings?

MONIQUE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

theodore L.  |  First Impressions 
Rating:
5.0

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

ZITA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawna s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHANREKA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie w.  |  First Impressions 
Rating:
3.0

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

DANA G.  |  Overall Experience 
Rating:
5.0

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn’t have right size of storage unit available. She found me one at her location off Mid Park.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaterrica C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sergio C.  |  Overall Experience 
Rating:
5.0

They are lovely

Nautica M.  |  First Impressions 
Rating:
3.0

Never received a call back about the unit

MIA H.  |  Overall Experience 
Rating:
4.0

First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!

MARY M.  |  Overall Experience 
Rating:
2.0

When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked ($200 break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.

Matthew B.  |  Overall Experience 
Rating:
4.0

The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.

shadrikska e.  |  Overall Experience 
Rating:
2.0

When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?

Krista H.  |  Overall Experience 
Rating:
1.0

First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it $500 Fit For A $9000 dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come back

Kristie M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SALLY JO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aurora esobedo m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

sanjaya L.  |  First Impressions 
Rating:
4.0

The woman who helped me was awesome and very knowledgeable

Ruth K.  |  First Impressions 
Rating: