Customer did not leave a comment.Rae W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only drove 15-20 miles and offered to show them the exact route I drove , but still was over charged saying I drove 45 miles . When I asked the associate to double check they would not just simply said well you drove 45 miles , yes you did sorry . Horrible customer serviceJASMINE N.
Customer did not leave a comment.John W.
Thank youJACQULINE C. | First Impressions
My stuff was stolen by uhaul employees and the mgr didn't care. Thieves, Scam Thanks for nothingBarry C. | Overall Experience
No improvement it's that the tire pressure came on when driving one of the cargo van.Aanuoluwa O.
Very goodYihalem A.
Everyone very friendly,the place very clean and very good security I said thank you for everything very good ppl.lili A.
Yo. Between renting the truck online and still having to PHYSICALLY STAND IN LINE FOR 30 mins and not even leave the lot until 10am when pickup was 9:30 is wild to me. Not to mention they didnt have a dolly available that i rented online. At least the guys under the tent were nice enough to search the lot for one for me. The workers…wow nonchalant is an understatement. Not to mention the attitudes of ALL the workers suck. The only pleasant one was the manager. Moving in online was not convenient. I was told my lock would be in my unit and it wasn’t. When returning the truck the black girl at the counter gave ME an attitude for following the return instructions online. IF YALL HAVE DIFFERENT RETURN INSTRUCTIONS FOR DIFFERENT LOCATIONS THAT NEEDS TO BE SAID ON THE WEBSITE.Terrelle D. | Online Move In
Customer did not leave a comment.maurice N.
Customer did not leave a comment.Brooke D.
Customer did not leave a comment.Alex A.
Customer did not leave a comment.John P.
Daniel was great helpingOMAR L.
The estimated mileage was exactly the same as recorded mileage.Gary W.
Management on day and evening shift were friendly. When I turned in the truck, employee had great knowledge of his position. I had to use secondary credit card.lonney M.
Customer did not leave a comment.Christopher L.
It was hard to figure out where the actual office is even with all the arrows in the parking lot. Other than that the experience was amazing.SHANE H.
Customer did not leave a comment.Annie T.
I rented a pickup for about three hours. The gas tank was supposed to be full, and a visual of the gauge appeared to be; however after driving a total of 30 miles I went to refill the tank as instructed and it required 4.3 gallons. Obviously the tank had not been topped off prior to my rental and your people would not make an adjustment. Told me I would have to come back tomorrow. I won't be back tomorrow or any other time. Extremely poor customer serviceBrenda B.
More outside help. Had 3 people inside helping customers but only had 1 person outside helping customers find equipment and hook up equipmentDennis R.
Customer did not leave a comment.Marchelle J.
Customer did not leave a comment.Glenn H.
The manager at this location was not very helpful. The man working out with the trucks was helpful and kind but it seemed like he was overwhelmed & overworked. U-Haul's mobile app did not work at all for me and it ended up taking me 35-40 minutes of extra time to get my truck and pull away.Connor D.
Customer did not leave a comment.Shontera B.
Customer did not leave a comment.KokouSanda K.
Customer did not leave a comment.anthony d. | First Impressions
Customer did not leave a comment.Glen J.
Customer did not leave a comment.eyituoyo M.
Customer did not leave a comment.Desmond R.
Customer did not leave a comment.JASON R.
Customer did not leave a comment.MARIA G.
Nice patronising you next timejoda O.
Was incorrectly billed for storage unit that is not mine. My online account was apparently breached, drivers license and address were changed. Local store refunded charge and i closed my account. No one could explain why or how this happened. Disturbing.TAMMY W.
GREAT CUSTOMER SERVICE!!!tracy w. | Overall Experience
Customer did not leave a comment.Dai N.
The vehicle I was given was a vehicle blocked in by six other rental vehicles and it turned out it was a broken down vehicle anyway by the time we got my vehicle then changed from the broken vehicle to a new vehicle etc was about 45 minutes or so which might not seem like much but it was enough for me to lose an hour of three people that were going to help me movekurt P.
Customer did not leave a comment.Diamond V.
Customer did not leave a comment.TRAVON RAYSHON H. | Overall Experience
Customer did not leave a comment.GERALD W. | First Impressions
Good customer serviceMotasem H.
Worst experience ever in my life. They gave me appt for hitch installation on 9/2 and gave me a call saying part not available and reschedule to next Saturday. Then the Saturday came and no part no news. I called them on Monday and they said the part is in acne asked me to come at 2 pm to get it installed. I drove 25 miles and get in their line and the store manager says no part in yet. I was like she called me saying part is in and gave me an appointment at 2:00. The manager says, those customer people work from home and they don't know what they are talking. Zero concern for customers and least bothered when unsaid I took off from work and drove 45 mins. Do not go here as the service sucks and they don't care for customers.Parameshwar B.
Staff was friendly and helpful.John A.
Customer did not leave a comment.Toby M.
Customer did not leave a comment.Jill S.
The website is good and the inventory is huge. But, first trailer had a broken tail light. Second one worked ok. The return process was unclear. There was no way to prove when I returned or even if I returned the trailer. Why do I need to come in the office and expose myself to possibble Covid when they already have the credit card and drivers license information online?Joe C.
Crystal was amazing! She was on top of here game! The only thing I would recommend is that when there is only one person working the desk on a Saturday afternoon and there is 6 people waiting for help and you can hear other employees carrying on in the office or break room and the only one up there asks repeatedly for help and they don't respond, I'd be finding out why these people still have a job. Just saying!!!Lois B.
Customer did not leave a comment.Janet J.
The front desk help were rude/unprofessionalCesar O.
Customer did not leave a comment.luis P.
Customer did not leave a comment.Keldrick W.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.Claudette L.
I reserved a dolly but there was none and was told that I could call around to see if anyone else has some! Not acceptable. The truck had a leak so many of our boxes were soaking wet! Not acceptable.Diane D.
Customer did not leave a comment.Kellan J.
Great service every time!Ferrita B.
Customer did not leave a comment.Allison H.
From the front desk to the maintenance man I can tell is a good team work for the only reason that you both communicate to serve a a better customer service and that's all we like to see si I'm please for your service and for me is nothing to improve. Thank you very much.Manuel G.
Have the dollyGitzel R.
They were not friendly, timely or helpful.WOODROW H.
I rented a 26' truck, which was great. The rental period was only 2 days and there was no place in my U-Haul account to update my return date. FYI, there is almost no way you can load a 26' truck, drive 350 miles and unload in 2 days. My suggestion is to have a place in the web site to indicate a revised return date and also the charges for that extra rental period.Donald B.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Jessie A.
I had a reservation very close to my house which would have eliminated the amount of miles I would have paid. But after the reservation was made I got a text saying it want available. So this was the closest location which added a bunch more miles to the bill. Very frustrating experience.Heather W.
Your website should reflect the equipment that is actually available. I reserved a truck and an appliance dolly because I was picking up a refrigerator. But when I showed up, there was no dolly available. I had to rent a dolly from Home Depot. Horrible experience with your online reservation service.Jose M.
Customer did not leave a comment.Rolando G.
Customer did not leave a comment.David S.
car was battery run out and no jumping cables and had to wait for 3 hrs and went i went customer service they didnt careluis P.
Customer did not leave a comment.jose B.
Besides the confusing parking lot, everyone was polite and on point.April H.
Everything was great. Employees were nice and professional the only thing was that only one employee was in the front. I stood in line for quite a while.Crystal G.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Lillianna P. | Overall Experience
You are doing just fine.JOEL W.
Have the things a customer order for their move so things can be easier.Jashia W.
Unfortunately by the end of the day I needed to use additional truck, I called and u-Haul and asked for an additional truck which all they could get was a 15' truck one way. The disappointment came when they charged me the same cost as the 26' footer. I felt that I was actually rapped. Eleven feet smaller and same cost. Just another big company getting rich off the little guy.David D.
Customer did not leave a comment.Paul Z.
This was the first location that helped me and send me to another location in Richardson but they didn't even know we were coming. I guess this location is very busy that's why this happened. They probably need more personnel on the weekendGerardo B.
You need more help at the check in line.David A.
Customer did not leave a comment.Pablo G.
Customer did not leave a comment.RODNEY N.
It was disappointing to have my reservation transferred from the convenient location I selected to this one, however it was last minute and I was pleased that they had a trailer I could use. The folks there were quite nice, from the woman who checked me in to the men who connected the trailer. I would like to specifically call out Mississippi Putman. This young man was incredibly welcoming, helpful and and just an all around pleasant individual. I don't think he's been on the team long but he's certainly an excellent ambassador of your location I hope you is told how impactful his interactions have been already.Michael R.
Customer did not leave a comment.Nicole W.
Terrible customer service. Unprofessional manner of speaking to customers and having inappropriate conversations about their personal lives and coworkers.Aret M.
They are greatLaura H. | First Impressions
Maybe call the person who made the reservation first before just giving the U-Haul away simple because they are running behind. Which happens when you move.Lauren F.
Customer did not leave a comment.Cynthia D.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Sonia W. | Overall Experience
Staff was greatTHOMAS H.
I had the most horrible experiencefortasha C.
Customer did not leave a comment.SHUNDRA J.
Customer service was excellent--responsive and friendly.Mary Jo B.
Customer did not leave a comment.michelle G.
Went to pick up truck and learned that your 15' is not really a 15' truck. Advised that it's 3' shorter due to overhead. Quoted $950 including tax for 20'. I was charged $1,068. Called and spoke with several people and was told that I would be provided a $98 refund. Still have not seen it. I will never use UHAUL again. Penske will get my business moving forward.Chris B.
Customer did not leave a comment.wayne C.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Talieka W.
Customer did not leave a comment.spignotta M.
They help me disconnect the trailer, I didn't even have to get out the truck, these guys have the best attitude ever. May God bless both locationSteven W.
Extremely slow service, it took me over a half an hour to get service even though I made reservations online.Victor B.
Customer did not leave a comment.Taneka H. | Online Move In
I drove 17 miles in three days put in over two gallons in before return and still got charged. Hidden fees its all B.S. Enjoy your hard earned moneyBarry C.
I'm a flood and was charged more for miles because of flood waters. Then the people there don't know who works for them.Trisha C.
Customer did not leave a comment.ALEJANDRO F.
I had completed the vitiate check in, everything was fast and efficient except the check in / contract portion, only one person at the counter.Eric P.
Everything was perfectDWIGHT M.
The truck needed a major wheel alignment truck kept veering uncontrollably while driving.Danielle M.
Was told open til 6:00. Was there to turn the truck in but no one was there. So they charged me 29.00 more. Didn't think it was fairjudy D.
Customer did not leave a comment.SANJUANA R.
Customer did not leave a comment.Jeremy L. | First Impressions
Customer did not leave a comment.Chris S. | First Impressions
Haven’t received my receipt!Rolando G. | First Impressions
Stuff all over the storage area making it almost impossible to load and unload the truck. Staff (older lady) inside the office was rude to my wife. Staff outside lost the keys to one of the U-Haul trucks very unorganized.Rolando R. | Overall Experience
Customer did not leave a comment.DONNA L. | Overall Experience
Both the front desk yound women were amazing and helpfulCHRISTOPHER W. | First Impressions
GREAT CUSTOMER SERVICE.tracy w. | First Impressions
Did not get a storage room here. They didn't have one for my needs. Thanks so muchEleanor W. | Overall Experience
Customer did not leave a comment.Latrice J. | First Impressions
My unit lost was broke and they promised to take care ot it but they never did everytime I came to visit the unit when I take the lock off they had to come and knock the latch open so I can get into itgladys b. | Overall Experience
The only problem I had was when I got there my Storage building had a padlock on it had to wait another day but Felicia was very helpful and get me another one and I had to have a U-Haul again for a second daymike w. | First Impressions
My items in my storage where stolen and I was not compensated, I don’t know why they have us get the insurance if they will not do anything about it. I tried turning in my unit before the charge date and they said I had a no payment lock even after I had automated payment from my debit card. It’s super hard to talk to someone. Will not use them again.Aida M. | Overall Experience
Customer did not leave a comment.Matt S. | Overall Experience
Customer did not leave a comment.stephen p. | Overall Experience
long wait time, on-line stroage was available but at check-in was given an already occuried storage unit. They had to send me to another location.Jamal P. | First Impressions
Customer did not leave a comment.ANTHONY R. | Overall Experience
Good place to storageXavier G. | Online Move In
This location was friendly and excellent customer service. Site always clean and accessibleCamen B. | Overall Experience
Customer did not leave a comment.CLETIS R. | First Impressions
Customer did not leave a comment.Juan P. | Overall Experience
Ron and Brie were so helpful, courteous, and knowledgeable about U-Haul's products and services. I enjoyed speaking with them, and they handled me, my family, and my belongings with such care! I definitely will remain a loyal U-Haul customer for life!🥰☺️👍😎❤️Brooke T. | First Impressions
Customer did not leave a comment.NORMAN B. | Overall Experience
Very friendly and attentivelasonia j. | First Impressions
One of the workers several times I'd come in there seemed a little too busy with his side job.shawna s. | Overall Experience
Customer did not leave a comment.NORMAN B. | First Impressions
Customer did not leave a comment.Kimberly M. | First Impressions
This team was extremely unprofessional at many points. They messed me up very badly at the beginning of my rental and I was told by the GM that the company’s Marketing Company President said to not give me any refund. It was a terrible experience at the beginning and because of that I didn’t want to pay 172 for 8 days of storage rental. I was told that I need to pay it all except for a late fee or I wouldn’t be able to retrieve my items. I need better service here but I would never recommend this a UHaul. They put my life in danger by knowingly giving me a truck that was down for repair for it’s brakes. Do not go to this location. On top of this the storage facility was very messy.Reece K. | Overall Experience
It was nice and cleanWilma G. | First Impressions
Customer did not leave a comment.CREOLIA W. | First Impressions
I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto payBrennan R. | Overall Experience
Customer did not leave a comment.LaTunya B. | Overall Experience
Customer did not leave a comment.LaTunya B. | First Impressions
When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unitROBIN B. | First Impressions
Not enough personell to handle customersrobert m. | Overall Experience
Worker was very nice and helpfulJEREMIAH R. | First Impressions
I got this storage in July of last year. And had it to date I’ve had issues 2 times which wasn’t my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I’m really disappointed with the service I’ve received. On the other hand The assistant manager did do what he could.Laurel R. | First Impressions
Customer did not leave a comment.Vanessa G. | First Impressions
Customer did not leave a comment.keshia c. | First Impressions
Customer did not leave a comment.TYRONE M. | First Impressions
I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it’s normal for homeless people to sleep in their storage units and vehicles and that they couldn’t do anything about it! I was out an hour with my movers (I’m paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!Charnae K. | Overall Experience
The storage was awesome. Phillip was the most helpful representative I’ve ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! TMARY/BENNY H. | Overall Experience
Customer did not leave a comment.nancy n. | First Impressions
Great team, very polite and helpful towards me and my cousin.Patricia V. | First Impressions
Customer did not leave a comment.JEAN C. | Overall Experience
Customer did not leave a comment.nicholas w. | First Impressions
Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.Sebrina H. | Overall Experience
I hate to go but no one was walki ng though did no still anywillie h. | Overall Experience
Customer did not leave a comment.LARRY K. | First Impressions
Customer did not leave a comment.Tracy P. | First Impressions
Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.Larry C. | Overall Experience
Customer did not leave a comment.Tammy F. | First Impressions
Customer did not leave a comment.CHARLES B. | Overall Experience
Customer did not leave a comment.BRENDA D. | First Impressions
Customer did not leave a comment.Janet B. | First Impressions
Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atenciónjuan v. | First Impressions
I Like it because it wasn't any one Laying aroundwillie h. | First Impressions
Vanessa is y’all’s only weakness as a company she is shadybrandon M. | Overall Experience
Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.FLARIECE W. | Overall Experience
Salesperson was very disrespectful and unattentive.BRIAN C. | First Impressions
Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get inSonia H. | Overall Experience
I lost all my clothes in u storage cause of floodDelores W. | Overall Experience
Customer did not leave a comment.JULIAN V. | Overall Experience
There are no elevators and people have to carry their items up a flight of stairsgretchen s. | First Impressions
Customer did not leave a comment.Cedric J. | First Impressions
Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can’t climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappyAmelia B. | Overall Experience
This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul “corporate” that was 100% unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he “waited”. I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.LARRY C. | Overall Experience
Customer did not leave a comment.Janet B. | First Impressions
Customer did not leave a comment.Saw L. | Overall Experience
The entrance is a one way and there isn’t enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!SHATONDA M. | First Impressions
Customer did not leave a comment.CHORIAN M. | Overall Experience
Customer did not leave a comment.LUCINDA P. | Overall Experience
Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn’t anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that’s only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don’t understand is why my unit key wasn’t there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn’t staff remove lock? Why did I have to wait to retrieve my belongings?MONIQUE W. | Overall Experience
Customer did not leave a comment.theodore L. | First Impressions
Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆ZITA F. | Overall Experience
Customer did not leave a comment.shawna s. | First Impressions
Customer did not leave a comment.SHANREKA J. | Overall Experience
Customer did not leave a comment.debbie w. | First Impressions
Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.DANA G. | Overall Experience
The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn’t have right size of storage unit available. She found me one at her location off Mid Park.Richard M. | Overall Experience