Customer Reviews for U-Haul Moving & Storage at Lamar Ave

It was upsetting to not be given a downstairs unit as requested. I’m disabled and storage was upstairs and very difficult for me.

Just have one of your area supervisor to inspect that truck I rented and get back to me.........

Customer service is great

Staff was very helpful and friendly. The wait time was not long and return was just as easy. Would recommend to my friends and family. Will use again.

I have rented from u haul several times and have always been satisfied..There was a problem with my reservation this time... but it was taken care of. I thank you.

CLEAN and SANITIZE the interior of the truck cab!! It was very nasty. The driver's door had a big bullet hole in it, pretty typical for Memphis though, so I thought that was funny, but the door panels, arm rests, cup holder, floor mats, and steering wheel were sticky and gross, and were filthy. The faux grain in the arm rest was highlighted by months of neglect with human body oils and dirt. We had to take a soapy wash rag and cleaner once we got home to wash every thing down before we could ride in it. It also smelled. I had to clean all of the widow, mirror, and windshield glass inside and out before I could see clearly. I would never ask someone to pay for using something so nasty.

Robert was very professional when I rent a 6 x 12 trailer from this location. The entire team was happy positive and it was a great experience.

These comments I'm about to seems is not about a specific location but the company as a whole. I reserved a truck on 09/21/20 and the day of me getting the truck I received a call 8 minutes before I'm getting ready to go get the truck and representative contacted me informing me that no trucks were available at any location and she stated that she didn't know how I was able to reserve a truck because there was none available. I called around and I found and this location had one for me. I don't appreciate your lying disrespectful representatives. The Lamar location everybody was great. Thank you to the staff on Lamar for making my day. Please update your systems to make sure when people do reservations that they don't have to go through what I went through. It makes Mr not want to do business with Uhaul ever again!!!

Nothing. Everyone were wearing masks correctly, were helpful, friendly and the process was very quick.

So bad also the ford truck spend alot of gas

Stop charging me twice because of the lazy employee that works at night at the Lamar Ave store Memphis,Tn., the guy with the glasses is the man, but the female with the attitude should be outside hooking up trailers, 6:45 pm I show up she wanna go back and forth for five minutes about I was supposed to be back at 6:30 then after I told her she's going to let 7:00 catch me, she then proceeds to tell me “you can do it yoself on yo phone “, I told her I tried last time you wouldn't open the door at 6:50 ,, she then made me walk back to my truck for the paperwork, that she didn't need seeing as though she had just pulled it up on her computer screen, luckily as I turned around I saw the gentleman I spoke of who said man I don't know why you even went in there in the first place, took him all of one minute to do it I got charged twice because she wouldn't let me and 3 other customers in because it was 6:47 telling us all through the door do it on ya phone!! This is unacceptable when your employees bad attitude costs me money and could very well cost your company a paying customer and would like someone from finance to contact me ASAP

I returned the rental truck the next day that Sunday and they called and claimed that they didn't have it. I put the keys in the drop box and the staff claimed they couldn't find it but I turned it in yet they found it and said that they were going to view the security cameras from that date. They have not returned my call and they're charging me over $550 !!! I'm highly upset because the truck had been returned.

Miss Jasmine was amazing! The process was easy and straight forward

People there did not speak no one was friendly

Extremely easy to set up and great service from both employees. My phones location was not working, so I was unable to check in, but an employee helped me finish the process.

Met my needs and expectations!

Proper cleanliness of truck and store

The was very friendly and professional

The tail lights don't work..

Customer service was horrible

The general manager was the nicest, as well as, the young lady that helped me pick up the trailer. The GM helped me trouble shoot a lights issue. He was so patient and helpful and I am not completely sure where the issue was (my truck or the trailer), but we got it up and running and I was then comfortable taking the trailer over 600 miles.

Make sure you have the correct odometer readings so you won't over charge your customers. This location over charged me. The speedometer read 6830 once return it read 6880 the clerk said to me that I went 76 miles which is incorrect and the manger put on the paper that the speedometer read 6805 and I took pictures to prove everything and they still overcharged me

A-1 service. Great staff. Easy online checking. Would recommend to anyone.

Not the location I reserved for pickup. Required Uber trip to pick up vehicle rather than walk down the street to the location closest to my home. Then I had to bring the vehicle back to this location rather than drop off again nearest my home resulting in another Uber trip.. Additionally, I had to go pick up the trailer in another state adding approximately 50 miles round trip to my per mile charges. Overall had about $60 worth of charges related to the pickup and drop off location due to misleading agreement online. But Corporate should be aware that confirming a requested location and then on the day of moving changing that location is poor business practice.

Way too many extra fees. Will never use again.

Location not in best part of town.

The ceiling was leaking and all my things got molded!!!!

I had the WORST TRUCK Ever, I have been working with this location for years and I never had such raggedy TRUCK. The service was rush when I returned the truck and tried to explain to the lady how bad the truck was, I feel that she just rush me off I want be doing business with your company any more. I felt like she did not want to hear or speak to the BLACK older lady, like go on get out of my FACE!! Mrs Evans

The customer service needs improvement. The representative I spoke with was just trying to listen and not comprehending what I was asking.

Box was filthy,old drinks in cab, celing light dangling by wire.

Get a bigger space as the shop and parking lot are cluttered

Excellent customer service

Nothing

the truck drove terrible. It need some work done to it.

Very helpful employees-told exactly what it would cost . No surprises

Nothing keep up the good work thx

Everything was outstanding ??

Nothing

The staff was most helpful and I appreciated their attention to customer service toward me and the others that were in the store during my encounter..

They didn't have the moving pads we had ordered and couldn't help us with the refund either.

They didn't have a dolly that I reserved, but it was cool. They gave me a lock for free.

Excellent service

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Not charge so much for miles .

You all did a nice job supporting me I was able to get it back in on Friday at the right time. Improving you all did wonderful job so just be safe. Tks.

The Van check engine light was on when I picked up the Van other than that everything was great

After hours online return process didn't work at first and it took almost half hour to get someone on 1-800-GO-UHAUL to resolve issue.

No sense of urgency with the employees. They are on their phones more than engaging with customers

Nothing

Reinvest in your property. This location is in need of some repairs and updating. Nice staff even when the computers had gone down.

The place has a lot of trash lying around and the lot is so full you can’t navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it’s just the place was disorganized and quite a mess.

Ya'll Rock #1

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

This place was convenient and the staff friendly.

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

Staff was friendly & professional

Very good service.

Staff was nice, welcoming & helpful

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

No comments

Thanks

Good experience

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change

I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails