Customer Reviews for U-Haul Moving & Storage at Lamar Ave

Rating:

1.0

The truck driver side mirror was broken/ missing, and air-conditioning was blowing warm air. Manager was told the problem, and anything was done. Unacceptable! Should have got a discount ! Had to walk the lot to find my truck with no assistance and cigarette ashes was all over the place. Unacceptable!

Rating:

1.0

The staff was rude and overcharged me

Rating:

3.0

Make sure to improve and secure reservations

Rating:

5.0

I have no complaints or concern everything Is Awesome

Rating:

2.0

Employees were very difficult and moving very slowly and had long lines customers were very irritated.

Rating:

1.0

They first have proper info for me when it can for the self return charged me double and I had proof of what the gas was on never again will I use or refer these people so low

Rating:

1.0

I went to the location they said their was no truck available, madeit home did an online reservation soon as I left and a truck was available, when I got home with the truck it was full of grill ashes and only had the truck for 3hrs and was suppose to be 4 just an unprofessional location

Rating:

2.0

They double charged me

Rating:

1.0

Stop harassing

Rating:

4.0

I requested my uhaul over a week in advance and the lady over the phone called less than 24 hrs before my pick up date to tell me she changed my preferred location (From Byhalia Rd to Getwell Rd) all for me to get there in time and my location changed again, so I had to drive up to another location (Lamar Ave). She justified this by giving me “extra miles” than didn't even feel like compensating my time. I wasted more than an hour picking up this truck. The lady helping me was very nice, but I was in a hurry and she was on her personal phone handling personal matters while assisting me, which made this transaction even slower.

Rating:

3.0

Make sure vehicles are sanitary enough to lease...windows..seats etc.

Rating:

3.0

The customer service rep acknowledge me as I entered the store she said welcome to U-Haul, she was professional, friendly, knowledgeable, kind, and patient as she assist me to the end with a Smile. I will recommend this location and tell all my friends to ask for her specifically.

Rating:

1.0

Didn't like the way male employee at 3020 Lamar , talked about I didn't pay my bill I thought this was so disrespectful. Keep your mouth off of paying customers.

Rating:

5.0

N/A

Rating:

5.0

Replace mat in 5419bc van.

Rating:

4.0

The online return was not working. Thankfully one of the employees before they left (because they were just closed) helped me out so I wouldn't get charged extra

Rating:

3.0

Make sure that vehicles are clean and germ free on inside and make sure tire pressure and other important thing ave been serviced and satisfied.

Rating:

1.0

I reserved a 26' truck for my move along with 2 hours for movers. When I got to the uhaul location on Lamar Ave to pick up the truck they only had 15' trucks available. The manager Kijuan was rude and nonchalant about helping me. He was pretty much like take this 15' truck and get out of here. Because the truck was smaller we had to make more trips which meant money on mileages and I had to pay extra for the movers to stay and help me finish getting moved.

Rating:

3.0

I returned the vehicle a day earlier, however I was contacted 10x's by the company. They was very demanding. I was charged an additional $11 for gas and the gas was place back at 1/4 of a tank near E. I wasn't told that I would be charged 59cent per mile. I had the truck for 1.5 days and was charged $305.. The employees had their pants hanging down when I returned it. No one greeted me. I told them I was returning the truck. I asked if I needed to sign anything and the gentleman told me he had it from there. The entire crew needs to go back to training.. Customer Service wasn't good..

Rating:

1.0

I have so many complaints this box will even hold them all. But I will say this this was the first time I ever used a U-Haul and I will never use this company again I will sooner carry this stuff on my f****** back Y'all made it clear the yall ain't nothing but some con artists. So everyone needs to keep an eye open for fraudulent charges like mine

Rating:

5.0

Tremariyon Tate did a great job working the evening desk by himself! He was very professional and great customer service! General Manager is very patient with his staff! I like the way he trains with respect!!

Rating:

3.0

Have accurate readings of mileage and gas levels. It shouldn't be on the customer to correct the fuel level and mileage errors.

Rating:

2.0

Did not open until 2 hours after opening time. Had only 1 clerk to handle back up.

Rating:

5.0

The only

Rating:

5.0

Demarion was very helpful. It was very busy many customers ahead of me in line and Demarion had a very good attitude towards everybody! He was very efficient and multitask when it was appropriate. He is a very good employee (in my opinion) and he probably deserves a raise.

Rating:

2.0

When I came to pick up the truck, the building was closed. I had to wait for a supervisor show up because the person who was supposed to be their never showed up. The acting supervisor was awesome. However, I was charged a fuel fee and fuel service charge. I put 40 dollars worth of gas to get ot back to the level I received it. I am NOT happy aout that!

Rating:

3.0

They gave me a busted trailer and the didn't have a utility dolly I made my reservation 2.5 weeks in advance.

Rating:

2.0

Better customer service

Rating:

2.0

I didn't get a email and I wanted to know y I was charged twice please respond back thanks

Rating:

1.0

Vehicle was extremely dirty and not well maintained. Outside of vehicle was covered in dirty and mud. Inside of vehicle was filthy and had not been cleaned in a long time. Mileage and Fuel levels were not correct when I received the vehicle. Clearly employees have no care for maintenance or proper procedures.

Rating:

5.0

A

Rating:

1.0

I was rented a trailer that i couldn't use after i told her I was loading a zero turn lawnmower couldn't use returned it with in 20 minutes didn't get a refund

Rating:

2.0

Your employees behind counter don't want to be bothered although they're at work I had a hard time trying to get the truck that I had reserved at that location then when I got the truck the truck was on 26 miles before empty check engine light was on the back of the truck was dirty it wasn't cleaned out but I cleaned it out before I turned it in I supposed to have been received a $50 U-Haul guarantee credit I have not received that yet it's supposed to been reimbursed for my gas didn't receive that. With all this being said I used to love doing business with U-Haul but I think my next moving adventure will be without the use of U-Haul

Rating:

2.0

The security gate was broken and from what I am told has been for awhile. I never saw rodents but the rat trap and piles of rat poop make it clear they have a problem.

Rating:

5.0

You guys were great, when I was having are day. Thanks so much for your help

Rating:

4.0

Keep the service as is

Rating:

3.0

Used after hours drop off service!

Rating:

1.0

I was charged $5 for safe move and didn't request it. The truck they gave me wasn't the truck pictured, gas wasn't at the correct level and the inside of the truck front and back was dirty! This location also didn't have any of the dollies I requested. No furniture dolly, no utility dolly and no appliance dolly. I luckily found 1 utility dolly that they didn't even know they had!! The crew that gave me my truck was horrible!! The crew that checked my truck back in after I used it was much easier to deal with. I have used this location for more than 10 years and this was The Worst Experience Ever!!

Rating:

1.0

Check your vehicles before you rent them to anyone! Make sure the damn things have gas in them so that if someone brings it back without filling it, you can legitimately charge them for gas. You guys did not have any gas in that damn uhaul truck and I had to put gas in it . And as a matter of fact, I left more gas in it than what was there before. Fucking rip off artist, never using and letting everyone know you guys are a joke!

Rating:

5.0

Everything was perfectly fine

Rating:

1.0

The dolly I paid for was not in stock, and no one told me before I took the U-Haul. They told me I would be refunded instead I was charged $20 for renting it for two days. I had to keep the U-Haul longer than expected due to the dolly I paid for not being provided I called the store and customer service and did online chat: I was disconnected from online chat 6 times and spoke to 3 reps are when I called and they all hung up on me. I was charged for something I didn't get, had to pay extra money for extending the rental due to YOUR error and hung up on/ignored by your reps.

Rating:

3.0

Door lock was broken and no packing blankets. Customer service attendant was the only one working. He did an exceptional job on a very busy Saturday. He needed help but handled us with great care.

Rating:

5.0

Everyone working was very kind and helpful!

Rating:

5.0

Go down on your Gas so we can buy from you it would be great so we don't have to stopat a gas station.

Rating:

5.0

The young Lady at the desk was wonderful, she was multitasking I was in and out I ask was she a manager cause she need to be. Need more like her, also clean windows.

Rating:

5.0

I love the easy return

Rating:

1.0

The manager was very very rude and disrespectful on storage unit when I got to the location with my item

Rating:

5.0

Excellent service

Rating:

4.0

I am happy with this location!

Rating:

4.0

I was rented a truck that quit on me 3 times. The gauges didn't work. It took me over two hours to go 30 miles because it would not go over 10 miles per hour going down the highway. The truck quit and I called uhaul. They asked me to upload a picture of fuel gauge, and it had more than 1/8 of a tank of gas, a they said that this was considered empty. They offered road side assistance for $240 for 3 gallons of gas. I sent someone to purchase starter fluid and got it running . I lost over 4 hours paying 4 guys $20 an hour to do nothing. I have rented hundreds of trucks from uhaul. When I returned truck they couldn't start it. I had to use starter fuel for it to run again.

Rating:

1.0

The truck had 4 couches in the back and I had to move it first before moving my things

Rating:

1.0

My reservation was for 7AM, and no one arrived to even OPEN THE STORE until 8:40 AM. I was the first customer in the door, and I was rudely told there was no van assigned to me (due to the fact that it was almost 9AM, and the system had my reservation for 2 hours prior.) The manager was very rude and very unprofessional.

Rating:

5.0

Inspect the truck, mine had roaches and had to use one and a half bottle of roach killer.

Rating:

5.0

Everything thing is good

Rating:

2.0

I was charged for a CDW $10 when I did not ask for it and it was not on the reservation I made. I didn't notice it on my contract when I left the store because I assumed the contract would match what I reserved. When I returned the van and discussed it with the employee he said "you assumed?" and told me to call customer service to deal with it. I should not assume that you will not add charges that I did not request? I have consistently had to call customer service every time that I rent because there are always charges added that I did not request or additional charges added at the end which are incorrect. I would like to believe the company I do business with is honest and I should be able to assume the contract is the same as the one I reserved. Your employees need better attitudes.

Rating:

3.0

I was charged 20 for turning equipment after hours when my contract said i had until 12am to return it. I rented the equipment an hour before they closed. When i returned it the website kept giving me and error for the return so i sent a message and opened the chat to send a message. No response but i was still charged

Rating:

1.0

New staff is needed bad, poor customer service she was frowning at everyone with really bad attitude,store was very nasty floors had paper dirt, and debris every where the eyes could see ,I just wanted to get out that place as soon as possible,after she was told that the truck was dirty she frown at me and then got a dirty mop from the bucket and mopped the floors of the truck, walked away.Never used anything to sanitize it.It was smelling like smoke and dirty mop and who knows what else.If this is how you treat your customers thanks but No Thanks I won't be back.

Rating:

1.0

Replace all employees and get a new staff.

Rating:

5.0

Both were very efficient and accommodating in securing my rental truck.

Rating:

1.0

The store associates were so rude and unprofessional. I would recommend my enemy to go this location service is horrible then they threatened you and charge outrageous fees to your card on file.

Rating:

2.0

The employees appearance was very embarrassing...I did not think that the individuals were employees until I notice the UHAUL shirt. Actually unbelievable....UNBELIEVABLE....THANKS GOODNESS UHAUL HAS ITS PASS TO SUPPORT THE PRESENT....Sagging (pants down to the point underwear showing)...on the job!? Eating potato chips while helping a customer!? I will never go to this location AGAIN....

Rating:

3.0

Truck cab was not clean

Rating:

3.0

This isn't the problem of the people at the Lamar uhaul, but my original reservation was at the Titus road location and she immediately turned us away without any answers as to what was happening and then my truck was canceled because the previous person had decided to keep the truck for the whole day. This was very inconvenient for us.

Rating:

5.0

I had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.

Rating:

4.0

I surely use you guys again, if need be.

Rating:

3.0

* if the machine broken & no one is on duty , you're not getting in the storage that day .

Rating:

5.0

The staff was very professional

Rating:

4.0

Need elevators. Stairs are tough.

Rating:

4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

Rating:

2.0

Very unprofessional staff

Rating:

5.0

This facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.

Rating:

5.0

very nice

Rating:

3.0

Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Rating:

5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

Rating:

5.0

I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Rating:

3.0

It was upsetting to not be given a downstairs unit as requested. I’m disabled and storage was upstairs and very difficult for me.

Rating:

5.0

Miss Jasmine was amazing! The process was easy and straight forward

Rating:

2.0

The ceiling was leaking and all my things got molded!!!!

Rating:

5.0

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Rating:

3.0

The place has a lot of trash lying around and the lot is so full you can’t navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it’s just the place was disorganized and quite a mess.

Rating:

5.0

Ya'll Rock #1

Rating:

3.0

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Rating:

5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

Rating:

4.0

This place was convenient and the staff friendly.

Rating:

5.0

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

Rating:

5.0

Staff was friendly & professional

Rating:

5.0

Very good service.

Rating:

5.0

Staff was nice, welcoming & helpful

Rating:

5.0

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

Rating:

2.0

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

Rating:

5.0

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Rating:

5.0

No comments

Rating:

5.0

Thanks

Rating:

5.0

Good experience

Rating:

1.0

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change