Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is super helpful and friendly. They are very detailed and prompt with service.
LATASHA J
Rating:
1.0
Customer did not leave a comment.
ANDREW L
Rating:
4.0
Appreciate you taking the initiative to let us maintain our properties
Dejuana J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cedric J
|
Overall Experience
Rating:
5.0
Management was super. Outside technicians were excellent. And professional.
LARRY N
Rating:
1.0
I received a confirmation call for the rental the evening before pick up. When I arrive I am told there is no trailer available, that it was over-booked. the lady says she will call traffic. she hangs up and says its probably better for me to call since its probably an hour wait time. I call and then received a call back 45 minutes later. After a 45 minutes on the phone I finally was told there is a trailer available but it has to be back by 2pm. I get to the Lamar location and get to wait another 45 minutes as there is only one person at the counter. It's a good thing Uhaul does not have competition otherwise you'd likely be out of business.
ALAN P
Rating:
5.0
Customer did not leave a comment.
EBONE T
Rating:
1.0
Tried to drop off 5 minutes after they closed using the app. Was told they couldn’t accept 24x7 at this location because the the trailer would be stolen or there would be a dead body in it in the morning and I’d be responsible. Told to call and change the drop location but couldn’t because they were also closed. So much for your false advertising about 24x7 drop off! Ended up having to pay for storage an additional night! Thanks U-Haul for not honoring your commitment!
Roger B
Rating:
5.0
Great Business!!! I'll be here as long as I can. First month was really FREE!!!!!
Andrae L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Sharmeem R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Quincy W
|
Overall Experience
Rating:
5.0
The entire staff and management at this location (Lamar, Memphis) are phenomenal! They made renting a pleasant experience and not a nightmare. They actually help and care about customer needs.
KATHY Y
Rating:
5.0
Customer did not leave a comment.
CHRISHONDRA P
Rating:
5.0
Customer did not leave a comment.
MARQUIS S
Rating:
5.0
Jon was very knowledgeable and helpful. He made sure that the process of exchanging equipment was performed correctly. He is an excellent employee and deserves recognition for his work ethic
STEVEN S
Rating:
3.0
Jon C (great customer service). However, it seems the trucks need to be maintained. The day I drove the uhaul truck the rep tried to convince me the truck would get cooler as you drive it. NOT TRUE. IT WAS 105 WITH THE HUMIDITY AND THE ONLY TRUCK FOR THE SIZE I RESERVED.
BARBARA M
Rating:
3.0
It needs more employees
CLAUDIA B
Rating:
4.0
Customer did not leave a comment.
FELECIA W
|
Overall Experience
Rating:
5.0
Thanks again
jalissa h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CORSHUN E
Rating:
5.0
Everything was great and customer service was awesome.
STEPHIA W
Rating:
5.0
The actual location is not in a great part of town, but the two people working there did a great job. They are the ones responsible for keeping the place open. Quick and friendly service.
EDWARD W
Rating:
5.0
Customer did not leave a comment.
MARSHA G
Rating:
4.0
Customer did not leave a comment.
LaTanya K
|
First Impressions
Rating:
5.0
Keep on doing good in by
JOSEPHINE K
Rating:
5.0
Phoenix was so kind and had great customer service! This was my first time using a moving truck by myself and it was a nerve-wracking experience, but when I went to drop off my nerves were eased!
GIANA B
Rating:
5.0
Customer did not leave a comment.
DOROTHY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOROTHY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william j
|
First Impressions
Rating:
4.0
Break employee that was very thorough.
FRANKLIN M
Rating:
5.0
Customer did not leave a comment.
TYLER G
Rating:
5.0
Customer did not leave a comment.
MARVIN H
Rating:
4.0
Jon did a great job getting me on the road.
DOUGLAS C
Rating:
4.0
Nothing. The young white guy with all the tattoos and punk hair couldn't have been more professional or courteous. Having owned a bike shop for 30 years it's good to see others believing in, "You can't judge a book by it's cover." Hal
HAL M
Rating:
5.0
Customer did not leave a comment.
AQUIL E
Rating:
4.0
Customer did not leave a comment.
MARILYN G
Rating:
5.0
My experience with this location's manager and staff was exemplary and should I ever need truck rental or storage space in the future, I will seek the services of this location.
FELICIA G
Rating:
5.0
Customer did not leave a comment.
VANDIA N
Rating:
4.0
Had a great experience everything was good.
HELEN M
Rating:
5.0
Customer did not leave a comment.
RODERICK J
Rating:
5.0
Customer did not leave a comment.
STEPHANIE W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
BRITTANY W
Rating:
5.0
Customer did not leave a comment.
CARLOS W
Rating:
1.0
Let the customer know that Lamar location. You have to have insurance ordinary to rent their U-Haul trucks.
ANNETTE J
Rating:
5.0
Every thing was Excellent I appreciate your being business thank you 😊
JACQUELINE L
Rating:
4.0
The customer service was great..
HELEN M
Rating:
3.0
The lights wouldn't shut off properly and one light was out. The gas was incorrect when we got it. And was charged for the extra miles I didn't use
JEANA W
Rating:
5.0
N/A
Anna Macon and her team provided excellent service!
JASON F
Rating:
5.0
Customer did not leave a comment.
TONYA J
Rating:
3.0
Keep being professional
CHARLES B
Rating:
5.0
The guy that helped me had excellent customer service 👏🏽
JACOB G
Rating:
5.0
The brake was not the best but overall good
WILLIE H
Rating:
5.0
Customer did not leave a comment.
ELIZABETH C
Rating:
5.0
Everything was fine at this time I don't see any need for improvement
ROENA T
Rating:
5.0
Everything was great
RICHARD C
Rating:
5.0
Customer did not leave a comment.
GERISE G
Rating:
5.0
Everything was good
CATINA F
Rating:
5.0
Customer did not leave a comment.
JASON F
Rating:
5.0
Customer did not leave a comment.
Kara S
Rating:
5.0
I would definitely recommend u haul to my family and friends
ROSALIE T
Rating:
5.0
I love the convenience of UHaul Storage. I needed a storage unit at the last minute and Uhaul came through for me. Thanks!
Janice K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VANESSA F
Rating:
5.0
Everything was fast and easy and JOHN made sure I was in and out of U-Haul which made my move easier. He had great customer service experience.
Felicia T
Rating:
5.0
Your staff/employees are always curious, knowledgable, and concerned about helding business in a professional and friendly manner.
Thank you!
VALLERIA B
Rating:
5.0
Very professional
JACQUELINE T
Rating:
5.0
Customer did not leave a comment.
Lawanda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Solomon T
Rating:
3.0
Customer did not leave a comment.
CHARLEAN E
Rating:
3.0
Customer did not leave a comment.
ALANA W
Rating:
4.0
Customer did not leave a comment.
Delores W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason C
Rating:
5.0
Awesome
DAKTARI D
Rating:
3.0
I was charge twice for the equipment , I don't understand this
JACQUELINE T
Rating:
4.0
Customer did not leave a comment.
Tyrone G
Rating:
3.0
Customer did not leave a comment.
DARRELL L
Rating:
5.0
Way better then the one in Texas
Trakisha R
|
Overall Experience
Rating:
5.0
Always on time and very helpful
destinee r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCUS M
Rating:
5.0
Customer did not leave a comment.
MONICA C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
JONAE H
Rating:
4.0
Customer did not leave a comment.
Diane T
|
First Impressions
Rating:
5.0
Have more Help
GLENDA G
Rating:
1.0
Took over an hour when we were second in line to get our uhual. when I asked for the military discount (that I’ve used before and that I was told I was given over the phone) they wouldn’t give it to me. My reservation was messed up and rescheduled for the following month which is what had the note for the military discount but they wouldn’t honor it. Overall very disappointed
MCKENNAH C
Rating:
5.0
My experience was great with both employees I came in contact with. Big Thank You to them for a great experience.
Thomia P
Rating:
5.0
Great Job !!
STEVEN W
Rating:
5.0
Customer did not leave a comment.
ANGELA C
Rating:
5.0
Customer did not leave a comment.
TAMECCA R
Rating:
4.0
Customer did not leave a comment.
QUIANA M
Rating:
5.0
Customer did not leave a comment.
OSEAN B
Rating:
4.0
Customer did not leave a comment.
Benjamin D
Rating:
5.0
Customer did not leave a comment.
CALVIN B
Rating:
4.0
Customer did not leave a comment.
ALFRED M
|
First Impressions
Rating:
5.0
They was great 👍🏼 in and out with no problems
Kay P
Rating:
3.0
Customer did not leave a comment.
MAURICE G
Rating:
5.0
👍
DARREN E
Rating:
5.0
Customer did not leave a comment.
OTHA T
Rating:
5.0
Excellent attention and very clear in its explanation
ESTEFANEE V
Rating:
5.0
Your salesman was warm ,knowledgeable, friendly & very polite. Everyone at this location was professional. Thank you for a great experience. Wanda J.Simms
WANDA S
Rating:
5.0
Customer did not leave a comment.
ASHLEY B
|
First Impressions
Rating:
3.0
Too expensive. I rented a 10' Truck (which costs $19.99 in the website) for 1 hour and drove a total of 12 miles. However, I was charged a total of $57.83, with $11.29 of this amount listed as rental tax and $1 for environmental fee. I don't know why. it is too expensive!
NAVID E
Rating:
5.0
Customer did not leave a comment.
GAIL B
Rating:
4.0
Only thing that I found not good was front window not clean
OTHA T
Rating:
5.0
10 out of 10 customer service!
Alycia J
Rating:
3.0
Customer did not leave a comment.
SHAQUITA Y
Rating:
5.0
Customer did not leave a comment.
ANGELA O
Rating:
5.0
The customer service representative was very knowledgeable and helpful .
TAMEKIA T
Rating:
5.0
Nothing everything was great
MARGARET S
Rating:
4.0
Nothing.
JANIE D
Rating:
5.0
Customer did not leave a comment.
Cedric T
Rating:
2.0
I gave below average because of infestation of rats and their droppings in the units! Other than that would have been a 10 out of 10!
Theresa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trakisha r
Rating:
1.0
the guy working inside on the register was an arrogant Prick. Made me wait without going to ask for help from the employees did not get the truck at the time I scheduled! also the entire process has changed he made me use my credit card when I have paid with a debit card before with no deposit I feel he was just making some shit up to get to the next client. but yall need to put him on cleanup duty if he can give quality service overall
DANIEL B
Rating:
5.0
Customer did not leave a comment.
Henrietta N
|
Overall Experience
Rating:
5.0
Nothing concernin manager of customer service! His mannerisms was exceptionally awesome in bein a professionalism!! The trucks I noticed and verify are in needs of better safer maintenance
done! Especially if the milage on the returned trucks increased tremendously!!
DEBORAH B
Rating:
4.0
Customer did not leave a comment.
GLORIA R
Rating:
5.0
Keep up the good work.
DARREN E
Rating:
5.0
It's nice but very expensive.
Lasella O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA S
Rating:
5.0
Customer did not leave a comment.
ISSA S
Rating:
5.0
Customer did not leave a comment.
RETELIA R
Rating:
5.0
Excellent service, please continue with the service provided today!
ARLENA S
Rating:
5.0
Thank to Ms Anna and the Gentleman that was working on the outside and Mr Jonny
gina t
|
Overall Experience
Rating:
1.0
The woman worked with me and was so nice.
Danielle P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lasella O
|
First Impressions
Rating:
5.0
It would be good if they have elevators for the top floor…
Kristie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffery d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RIAN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
destinee r
|
First Impressions
Rating:
5.0
Moving out.
evelyn d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shuntel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARREL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brittany s
|
Overall Experience
Rating:
3.0
I moved out of storage unit,1026 on Sept 23, 2024, but didn't received a close out email or text. Rate are to high
PAMELA L
|
Overall Experience
Rating:
5.0
Na
FELECIA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONTAY D
|
First Impressions
Rating:
5.0
Thanks you have great customer service and I will surely do business with you again
DARREL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daniel i
|
First Impressions
Rating:
5.0
Great access and communication. Facilities were amazing
VALRIE B
|
Overall Experience
Rating:
5.0
Staff was exceptionally nice. They went above and beyond to help with this transition. I highly recommend this location.
VALRIE B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEIRDRE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cedric J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jackolyn t
|
Overall Experience
Rating:
5.0
Thanks James for all your help
Laquila T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jazmine S
|
Online Move In
Rating:
5.0
Customer service was great
Teresa J
|
First Impressions
Rating:
5.0
The team on Lamar was very helpful professional, and courteous I will and already recommend to the person that is anticipating a move
Gloria S
|
Online Move In
Rating:
3.0
Once late on a payment they send letter and emails saying your storage will be sold or has been sold but continue to send a storage fee on top of extra fees. That have you questioning is my belongings still there or have you sold my items and still asking me for funds???
Rochelle T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joy C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tara F
|
First Impressions
Rating:
5.0
Thank to everyone for being so professional and helpful especially Jon he really helped me out
Ashley G
|
Online Move In
Rating:
4.0
Short staffing, need more than 1 employees
carl b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Falshunnee B
|
Overall Experience
Rating:
5.0
You guys are the best. Thanks a million. Special thanks to guy with the colorful hair. He always does his best to help.
TARREKA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TASHA J
|
First Impressions
Rating:
5.0
Very nice and friendly team at the Lamar location
Kassandra T
|
Online Move In
Rating:
3.0
Rodents got into my storage and ruined a new mattress set and classic dvds I collect
Hope G
|
Overall Experience
Rating:
1.0
The store manager is very disrespectiful.
Mold was in the storage unit 2002.
My things had mold and MILDEW on it.
That place is not good for your things.
I had to throw my furniture and clothes away.
Don't go to this location on Lamar iava. 38114.
Erma A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Curtis W
|
Overall Experience
Rating:
1.0
I had a problem with there billing. I believe someone was pocket the money. My granddaughter paid for a couple of months. I got the bill saying I owed for June. I went and paid June 104. 00 dollars. I said write on my receipt when next month is due 7-24-2023. The next week I got another bill for June for 104.00 saying I will be locked out of my unit unless the bill is paid. So we moved it out. Thank you.
Annetta J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessie C
|
First Impressions
Rating:
3.0
No access for the disabled!!
William J
|
Overall Experience
Rating:
1.0
The original storage was reserved for the Mendenhall location. I pick the truck up and they say they don’t have a storage available. So I ask the worker if she can call another store. She did and Lamar had 1 climate control available. I go to Lamar and the unit smells like mildew from the rat poison materials they put down. I had to take any items that were clothing, cloth and mattresses to place in a friend’s garage in fear that they would be damaged beyond repair. This is totally frustrating as it was a Sunday and close to closing time. They need to maintain their units wit an odorless product. My movers were having reactions from being in the unit any length of time.
stephanie w
|
First Impressions
Rating:
5.0
The staff was fantastic I could not have asked for better help and assistance while I was there. They were truly amazing.
Christopher L
|
Overall Experience
Rating:
1.0
No elevator present. Had to climb up stairs with boxes to unit. Very inconvenient!!
William J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Cheryl G
|
Overall Experience
Rating:
5.0
Very nice staff, convenient location, great overall experience each time I used your service
Charlie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH M
|
Overall Experience
Rating:
5.0
Keep up the great job on Lamar
ELIZABETH M
|
First Impressions
Rating:
5.0
Thank you for your hard work and patience with us. We had to move and remove within a span of thirty days and they helped us make it possible. We also noticed your trucks and equipment all over the city. Keep up the great work. And we will be there soon to say "Thank you U-haul!!!!
😅😅😅
valleria b
|
Overall Experience
Rating:
4.0
The unites was clean. It give 201 popular jail cell vibes, but it was clean.
Raeayria I
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maria C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
XAVIER M
|
First Impressions
Rating:
5.0
Thank you for helping our housing situation move woth positivity.
Your staff Anna Mae and Charlie are always willing to help. Both of them helped me yesterday to get in and out of my storage unit before the storm started. Please tell them thank you!!!
valleria b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DeeDee B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jackolyn t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laqunzia b
|
First Impressions
Rating:
1.0
So much mishaps with this location.
Not to mention being over charged because of an inconvenience caused by “the manager” .
charlotte d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pamela w
|
Overall Experience
Rating:
5.0
I appreciate the U-Haul Team Representatives going the extra mile to ensure I would receive a storage rental upon availability. They are an awesome hardworking team!
Quantara T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gloria B
|
First Impressions
Rating:
5.0
Staff was very helpful and did a great job of getting me in and out! Will most definitely come here again.
Kenton E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latricia t
|
Overall Experience
Rating:
1.0
THERE WAS NO STORAGES AVAILABLE & ALSO THEIR WASNT NO TRUCKS FOR RENT EITHA
Latausha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharmeem R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ceretha E
|
First Impressions
Rating:
2.0
Rat infested !!!! Nasty and customer service sucks from the ladies in there !! They knew previously to me renting the unit but never mentioned anything about it until a rat hopped out on my daughter chest !! Don’t rent here the gates never work just awful!!
Lakesha D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy D
|
Overall Experience
Rating:
5.0
They mice issues all my belongings have mice droppings in them not satisfied with that
KIMBERLY W
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful and I was very satisfied with their service☺️☺️
APRIL B
|
First Impressions
Rating:
3.0
I didn’t no the Storage was upstairs,,and the Unit is to hot ,,for people to have to carry there Furniture back & forth up them stairs 🙏🏾 That don’t no one pass out,,that so unprofessional to me,,it need to be a better way,,
Litkesha c
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kevin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trinity B
|
First Impressions
Rating:
1.0
Didn't like the way male employee at 3020 Lamar , talked about I didn't pay my bill I thought this was so disrespectful. Keep your mouth off of paying customers.
Debra G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DOREEN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dejuana J
|
First Impressions
Rating:
2.0
The security gate was broken and from what I am told has been for awhile. I never saw rodents but the rat trap and piles of rat poop make it clear they have a problem.
Christopher L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacie J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elton M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marlin F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROY K
|
First Impressions
Rating:
5.0
I had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.
Anna L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrina W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANIESHIA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renardo C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marlin F
|
First Impressions
Rating:
4.0
I surely use you guys again, if need be.
Lesteonia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chernika M
|
First Impressions
Rating:
3.0
* if the machine broken & no one is on duty , you're not getting in the storage that day .
Laquita S
|
Overall Experience
Rating:
5.0
The staff was very professional
Freddie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila C
|
First Impressions
Rating:
4.0
Need elevators. Stairs are tough.
RETTA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl G
|
First Impressions
Rating:
4.0
Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful
theresa j
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
VIVA F
|
Overall Experience
Rating:
2.0
Very unprofessional staff
JIMMY Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberta B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Deauzhane M
|
Online Move In
Rating:
5.0
This facility was exceptional in every way.
They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.
Jacqueline H
|
Overall Experience
Rating:
5.0
very nice
Corey M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doug S
|
Overall Experience
Rating:
3.0
Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~
Mercy H
|
Overall Experience
Rating:
5.0
Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!
sharon s
|
First Impressions
Rating:
5.0
I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.
Kathryn L
|
Overall Experience
Rating:
3.0
It was upsetting to not be given a downstairs unit as requested. I’m disabled and storage was upstairs and very difficult for me.
Janette B
|
Overall Experience
Rating:
5.0
Miss Jasmine was amazing! The process was easy and straight forward
ALEEAH B
|
First Impressions
Rating:
2.0
The ceiling was leaking and all my things got molded!!!!
Joy R
|
Overall Experience
Rating:
5.0
I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.
Curtis T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica D
|
Overall Experience
Rating:
3.0
The place has a lot of trash lying around and the lot is so full you can’t navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it’s just the place was disorganized and quite a mess.
Janette B
|
First Impressions
Rating:
5.0
Ya'll Rock #1
shelia w
|
Overall Experience
Rating:
3.0
They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.
Shuan F
|
Overall Experience
Rating:
5.0
Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.
MARLENE F
|
First Impressions
Rating:
4.0
This place was convenient and the staff friendly.
Patsy W
|
Overall Experience
Rating:
5.0
this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.
ADRIANNE G
|
Overall Experience
Rating:
5.0
Staff was friendly & professional
Yoni Z
|
First Impressions
Rating:
5.0
Very good service.
VANESSA J
|
First Impressions
Rating:
5.0
Staff was nice, welcoming & helpful
Kenya J
|
First Impressions
Rating:
5.0
SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS!
~SUNSHINE
SHANNON W
|
First Impressions
Rating:
2.0
I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!
CaSandra W
|
Overall Experience
Rating:
5.0
Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.
Mary L
|
Reservation
Rating:
5.0
No comments
Antrolique S
|
Overall Experience
Rating:
5.0
Thanks
ashinik j
|
Overall Experience
Rating:
5.0
Good experience
Edward W
|
Overall Experience
Rating:
1.0
Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change
Kevin S
|
Overall Experience
Rating:
3.0
I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails
