Customer Reviews for U-Haul Moving & Storage at Lamar Ave

2,603 reviews

3020 Lamar   Memphis, TN 38114
(@Lamar Ave and Semmes)

(901) 743-1993

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(901) 743-1993

3020 Lamar
Memphis, TN 38114
(@Lamar Ave and Semmes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

feleciette P. 
Rating:
4.0

The truck I rented was not very well maintained. The low tire pressure warning continued to come on while the tires were OK. The right side mirror was loose and would not stay as set (I borrowed a tool from a friend to tighten it so I could travel safely). The driver's side sun visor would drop down when you hit bumps in the road. At times while at a stop, the engine would sputter and sound as though it was going to die (but it didn't while I was driving it).

Daniel J. 
Rating:
2.0

After calling to determine whether the location had 12 furniture pads, it took 20 minutes to get them after I arrived. The were no other customers being helped. When I went to use the pads, I discovered that they were very damp and smelly. When my wife returned them, the staff watched as she dragged them into the store (they were heavy from being damp) and offered no help. After my wife informed the staff what was going on, they were apologetic and found 6 usable pads. We were refunded the difference, but no attempt was made to compensate for our inconvenience. To serve customers better, staff needs to be better trained, both for verifying that equipment is in proper condition and for managing inventory to reduce customer wait times.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Check in was easy, check out was easy. No concerns or complaints. It was a great experience.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Lashundra V. 
Rating:
4.0

Very good experience.

ROSEANNA W. 
Rating:
5.0

Make sure notes are read because she added notes for milage return but i was over charged.

TERRELL F. 
Rating:
4.0

Customer did not leave a comment.

Maria J. 
Rating:
5.0

The service was great from the morning crew to the evening.

Crystalynn E. 
Rating:
4.0

Customer did not leave a comment.

Tuterral H. 
Rating:
5.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
5.0

Keep smiling and give great customer service.

CARLA S. 
Rating:
5.0

Make sure your other location at the fairgrounds uhal open when the time it supposed to open got there at 9 left 9 50 no one should up to open the store

LEON J. 
Rating:
5.0

Customer did not leave a comment.

Calvin J. 
Rating:
1.0

Customer did not leave a comment.

Haylee G. 
Rating:
5.0

Everything way great staff was helpful and nice

ALBERT S. 
Rating:
2.0

Front counter person was rude .

Kevon P. 
Rating:
5.0

Customer did not leave a comment.

Yvette R. 
Rating:
5.0

Customer did not leave a comment.

Vicki A. 
Rating:
5.0

Customer did not leave a comment.

SIGNORA B. 
Rating:
5.0

Customer did not leave a comment.

Chaquorya S. 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  Overall Experience 
Rating:
5.0

The young lady that was there was fantastic, one issue, but she went above and beyond to accommodate my needs.

ANTONIO P. 
Rating:
3.0

Staff could be a little more customer friendly but overall ok.

Randall M. 
Rating:
4.0

Pleas advise customers of the After-hour return process at the time of the rental so they can avoid the extra charge.

Lola B. 
Rating:
1.0

The vehicle I rented should be retired. Everything on it was raggedy. I rent from you all on a regular but from another location. The tire lights coming on, the mirror on passages needs fighting up wouldn't stay in place. It sounded as if I was caring a bunch of bucks in the back. This was sort of an emergency rental but won't happen again.

Mary S. 
Rating:
5.0

The young man who helps me was very helpful as always.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Veronica F. 
Rating:
5.0

My chosen u-haul establishment.

Thomas P. 
Rating:
5.0

Leave every thing like it's is

Ada J. 
Rating:
5.0

The 2 gentlemen was very helpful and courteous. They answered all my concerns and questions and took all the stress away and moving is very stressful. I will always use the U-haul on Lamar in the future and will always refer them to family and friends. Wonderful and stress free experience.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

no comments as I did not drop off the vehicle

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

great

VERNARD F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Received exceptional service as usual. I have recommend this location to another and this location is the only one he patronize.

Thomas P. 
Rating:
5.0

The system should be update so a customers name w/license number should be saved so that people like myself who uses U-Haul several times a year could receive some kind of discount or special.

Stephanie S. 
Rating:
5.0

none at this time

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA J. 
Rating:
4.0

Customer did not leave a comment.

RENISA E. 
Rating:
4.0

Customer did not leave a comment.

Barbie W. 
Rating:
5.0

Everything was good

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
3.0

If not too busy, walk out to vehicles and physically verify gas and mileage on vehicles being rented out.

David A. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

valesisa E. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

Excelente

Reinaldo C. 
Rating:
5.0

Customer did not leave a comment.

Marqushay S. 
Rating:
5.0

The service was successful love👍👍

VELMA B. 
Rating:
5.0

Customer did not leave a comment.

Sheila C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosiland P. 
Rating:
5.0

I was more than impressed with the ease of the rental process. The staff at this office was more than efficient and courteous, they dames to really enjoy the job they were doing and made me feel as though it was important to them that I was satisfied with their equipment. They made sure I had all the equipment necessary to do the job I was to perform. Upon return of the rental truck, your representative was most efficient and knowledgeable. If ever I need to rent a vehicle again it will be from this location.

Vera G. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
4.0

Need elevators. Stairs are tough.

RETTA J.  |  Overall Experience 
Rating:
1.0

The lady that checked me in was rude with a noncaring attitude. I came and said Good Morning and she didn`t open her mouth. If I didn`t need the truck right off I would have canceled and went somewhere else. Inside the truck smelled like cigarette smoke. When I returned the truck the lady that assisted me then was very nice. I wish she was there when I checked in.

Darin H. 
Rating:
5.0

Customer did not leave a comment.

Tierreney L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Royshelle C. 
Rating:
4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

theresa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE R. 
Rating:
5.0

The manager at the Lamar location was excellent

JOEL W. 
Rating:
3.0

The to U-Haul Representatives at the front desk or more than informative kind and professional. However, our rental was not ready except it was 4 hours late. The dolly was broken. Other than that it wasn't too bad of an experience we will use you all again oh by the way our 10ft truck did not even have a ramp we have to load 50 chairs heavy chairs onto the truck manually that was horrible experience for us.

Willie R. 
Rating:
3.0

Cool

Larry P. 
Rating:
5.0

Truck was in poor condition buttons and knobs fell out of place. Poor Quality

Lamontrell B. 
Rating:
5.0

Customer did not leave a comment.

Charese M. 
Rating:
5.0

Nothing at all everything was nice and workers was very pleasant and helpful. Thanks for the wonderful service provided.

Tynisha R. 
Rating:
5.0

Customer did not leave a comment.

Gloria P. 
Rating:
5.0

Terrell did a great job!!! However, we had to do to another store for a moving dolly, which was not a good experience. They didn't know what to do in the system to let us have the dolly because we paid for it at the first store.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Lakendrick S. 
Rating:
5.0

Customer did not leave a comment.

Derica C. 
Rating:
1.0

Wrong information given when uhual was picked up

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Great service

Stevie S. 
Rating:
5.0

The employees at this location were outstanding. They were extremely helpful and kind.

andy W. 
Rating:
5.0

My experienced started off a little rough I reserved a uhaul and was not notified that there was not one available. I spoken with several reps before I experienced professional and quality service from to outstanding personnel. I was pleased with the quality of care and concerned that shown.

Shalletuh H. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

They did not have a truck at the location I made my reservation at so I had to travel like 25 minutes further. The staff was helpful. The truck I was given had no powersteering and the brakes were back,

Taressia S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Everything was taken care of in a timely manner, staff was very polite, and well informed

James W. 
Rating:
4.0

N/A

ANNETTE R. 
Rating:
5.0

Customer did not leave a comment.

Courtney F. 
Rating:
5.0

Keep up the Good Work !

Terrance H. 
Rating:
2.0

After paying the reservation guarantee of $50 ahead of time online, I showed up and my truck was not ready at 9:30am as guaranteed. The general manager called the customer who was supposed to return it and he was given some sob story about how she was having trouble unloading it. Not my problem. I waited around and grabbed some breakfast in the hopes it would be returned shortly. That was not the case. I ended up having to use one of their pickup trucks there that was filthy. It reeked of cigarettes, had trash in the bed of the truck, and didn't look like it had seen a car wash in months. The only upside to this situation was that the GM was super helpful in finding a solution and keeping me updated. The rest of the experience sucked but that's what you get with UHAUL. Lesson learned. Next time it will be Penske for me.

William M. 
Rating:
1.0

Communicate important facts of all rental on returning equipment.

Monique T. 
Rating:
3.0

Bad on giving important information

Monique T. 
Rating:
3.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

LORETTA K. 
Rating:
5.0

I wish I would have gotten the gentleman's name who helped me get our UHual. I could kiss his feet. He was extremely helpful and just an all around joy. I'd rate him 6 stars if I could. Definitely going to go back and tip him if I get the chance. The whole experience was quick and easy. Definitely took some of the stress off of moving.

Deana M. 
Rating:
5.0

The guy that helped us return our trailer met us in the parking lot…he was great…easy, quick return Not about a location…the process to talk with someone on the phone takes way too long…wait times on hold are long…you can't connect straight to a location..very frustrating

Rex S. 
Rating:
3.0

Make reservations only if equipment is available at the location.

Patricia T. 
Rating:
2.0

I was overcharged for fuel. The 9' Cargo van was NOT 3/4 full when I started my rental. I only put 13 miles on the van, but was charged a fuel surcharge of 3 gallons. There's no way the mileage on that van is 4 mpg, so I couldn't have used 3 gallons of fuel. Besides that, I had a positive experience with the van.

James B. 
Rating:
5.0

Good Service

Gregory I. 
Rating:
5.0

Customer did not leave a comment.

LEILA C. 
Rating:
5.0

Jasmine was very professional and helpful with my Uhaul experience! I would highly recommend Jasmin to anyone looking for great customer service. I will be seeing Jasmin again next month when I lease out another Uhaul truck. Thanks again for an unforgettable Visit at the Uhaul neighborhood and storage on Lamar Ave in Memphis TN.

WALTER F. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
4.0

One of the young ladies was a bit rude. Im glad I was able to see someone else

Laquita B. 
Rating:
5.0

Customer did not leave a comment.

naomi N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Latisha H. 
Rating:
2.0

Very unprofessional staff

JIMMY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta B.  |  First Impressions 
Rating:
5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

sharon s.  |  First Impressions 
Rating:
5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

MARLENE F.  |  First Impressions 
No reviews have been submitted for this location.

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