Customer Reviews for U-Haul Moving & Storage at Lincoln Park

1,730 reviews

2809 North Ave   Grand Junction, CO 81501

(970) 241-3052

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 241-3052

2809 North Ave
Grand Junction, CO 81501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EDELMIRA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice L.  |  First Impressions 
Rating:
5.0

Clean, secure and convenient location. Staff friendly, knowledgeable and thourough.

Terri E.  |  First Impressions 
Rating:
5.0

Nothing... great service especially communication

Cindi F. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

The truck I was rented should not be in service. While I understand that you say your trucks are water resistant not waterproof, this truck leaked literally buckets of water onto my load. The leaks were even noted in red sharpie on the inside roof, which I didn't notice until unloading. You need to fix that roof. A one day refund would be nice for all my wet stuff.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Muy bueno

Soccoro L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
5.0

Drop off was so easy, never even went into the store. Drove up, an employee checked the mileage and gas gauge, gave the truck a once over and stated we were good to go. It couldn't have been easier. Entrance and exit is easy, along a busy road but with lights if you need to get across

Russell N. 
Rating:
5.0

No improvements to recommend.

marie B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE W. 
Rating:
4.0

The U Haul app needs better interface with the location information. I put in all the info on the app for renting this trailer. When I arrived to pick it up, the U Haul employee reentered most everything I completed on the app. .

William M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Rocky B. 
Rating:
5.0

Customer did not leave a comment.

Pete R. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

My whole moving experience with U-Haul was stellar. Great online platform plus helpful people on the phone. Everything from start to finish went off without a hitch. Thanks!

Catherine B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brenden C. 
Rating:
5.0

Very quick check in. Very organized.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Jarrod W. 
Rating:
5.0

Great/friendly/fast customer service! Attendant found some items left behind in the cab during the inspection and returned them to us!!

Russell S. 
Rating:
5.0

Misty is an asset to your company. She provides great customer service and knows her job well.

Sylvia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Absolutely perfect! Great customer service. Great location. Everything was great.

Joey V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lillian E.  |  Overall Experience 
Rating:
5.0

Jake was awesome!!!!

mary l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl K. 
Rating:
2.0

Accommodate people better. Lost over half day having to pick up the vehicle and trailer. Was not allowed to return later even knowing extra time in travel was required.

Nathan H. 
Rating:
5.0

Very clean and secure storage location. The drive in area for loading and unloading is convenient! The manager Basil is very customer service oriented and made me feel like a valued customer.

TRACI H.  |  Overall Experience 
Rating:
5.0

Had to take the first truck back because the air conditioner was not working but, the second was OK

lynn T. 
Rating:
5.0

Was dubious of Uhaul's ability to carry through with this process, given the fiasco of the website reservation system. But everything came through in the end and I would highly recommend this way of moving. It is so much cheaper than hiring movers. Just please FIX THE WEBSITE RESERVATION system.

Selah B. 
Rating:
5.0

Great people thanks!

fernando L. 
Rating:
4.0

I asked to have the oil checked, good thing as the truck was 2+ quarts low, and the location didn't have any! However they switched it out for another. I have rented 3 times from Uhaul and none of the trucks had cleaned windows from 2 different locations.

Jay S. 
Rating:
5.0

Mr. Yoder was a big help in fixing my account. Thank you! And Alex for helping with the hook up

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Lynn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber W.  |  Overall Experience 
Rating:
5.0

Great people and equipment was great.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
1.0

When we first came in to rent to storage unit the lady at the front desk was extremely rude I assume because we were taking to long to get her the information she needed and stated "come on I need a name or an id I'm busy and have things I need to get done" which I thought was less than professional. Once the person arrived with the credit card needed to open the account the lady went outside and spoke with what I assume was the manager who then came inside and told us that the 5x5x9 the lady just said they had available not 5 minutes prior was no longer available and we had to get a larger unit, which I find extremely hard to believe. I'm going to assume that because I told the extremely rude employee that I understood she had a job to do and she was busy but as paying customers helping us is infact part of her busy day that she took it upon herself to lie and say the size we wanted was not available. Call me crazy but as far as I'm concerned that is not how employees should treat customers. I may have said some foul things towards the end but that is only due to the stage she set when we first arrived. Every single employee at this location need to take some classes on proper customer service. As a customer it is non of my business not is it my concern how many units this lady has to sweep, or how busy she is, so her telling me she is too busy to wait for us was extremely unprofessional. If this is the way you encourage your employees to conduct business then I'd much rather my money back.

Kenneth Y.  |  First Impressions 
Rating:
4.0

I wanted to rent for neighborhood dealers closer to my location but U-Haul scheduling kept pushing me to the corporate location. The trucks I wanted showed they were available with the dealers, the dealers showed they were available, AND they were not rented out on my moving day! The size I rented at the corporate location was sitting at a much better location all weekend! Scheduling is stealing revenue from the neighborhood dealers. Assholes!

Jim P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Great service the last 2 times! Mark...the 44,000 me.guy!lol

Mark M. 
Rating:
5.0

Jonathan was very helpful and friendly. He was attentive to my needs

Sonja H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Triton K.  |  Overall Experience 
Rating:
4.0

Jenn in Grand Junction was wonderful, a true asset to the company. The people are great but your computer systems are atrocious. I will likely not ever use Uhaul unless I have to unfortunately. Pick up location was good after a couple issues but Jenn helped to make right immediately. The delivery location, I had to drive to the delivery location (over 40 min one way) after 4 phone calls in North Carolina. All being system issues and I tried on a phone, lap top and desk top and MULTIPLE phone calls, all which routed to another location after a lengthy hold time. I work on a computer daily and this was not a user error. I even took the laptop into the location to see if I was doing something wrong. Again, your employees are great and helped but I am extremely disappointed with Uhaul after spending nearly $10,000 for moving expenses with you. Very disappointed in the company.

brian H. 
Rating:
5.0

Customer did not leave a comment.

Karin J Olsen C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Thank you soo much!

Alfredo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredrick M. 
Rating:
5.0

Friendly and helpful staff! Check out was quick and easy!

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Patti H.  |  Overall Experience 
Rating:
5.0

Initial renting was easy and fast. Dropping off was equally easy and fast.

David S. 
Rating:
5.0

nothing. I think you have a great team there

Regina P. 
Rating:
1.0

I am protesting this charge with my Credit card company

WILLIAM L. 
Rating:
3.0

Have someone at the rental return that knows how to check in a trailer. I turned mine in on time but the agent screwed up the checkin and I got charged for another day. And it's not been straightened out yet.

John W. 
Rating:
5.0

Awesome friendly staff go above and beyond to meet all my moving and storage needs.

ruby a.  |  First Impressions 
Rating:
5.0

Vicky could have explained the security better as a different person saw i was confused and showed me.

Jeanne T.  |  First Impressions 
Rating:
5.0

Quick, easy returns and zero stress

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Sean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri R. 
Rating:
4.0

Good experience on the drop off. No issues and got me on my way. Hard working outside banging tires and disconnecting hitches all day in the heat.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Care about the customer. Have customers pods ready when the customer requests them. Your employees acted totally put out and could care less about me getting possession of my property. I'll never do business with UHaul again if there is any way that I can avoid it.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Deidre F. 
Rating:
5.0

Johnathon was excellent. Had a great experience!

Joey V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

shane r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Jenn at Uhaul was fantastic. To say she went above and beyond is an understatement. She is a true asset to the company. The Ubox process was a bit confusing and Uhaul (the company) not the location needs to improve this. Thanks to Jenn she helped and made things go so smooth among other ways she helped.

brian H. 
Rating:
5.0

Jake was absolutely awesome!!!! He was very kind and helpful. He made our stressful situation less stressful with all his help!! Man should get a raise!!! The tow dolly was just what we needed to pick up a car and bring it safely home!!!

Christina T. 
Rating:
5.0

Good folks and very helpful

jim l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie E.  |  Overall Experience 
Rating:
5.0

Great storage unit. Very clean & well lit. Very friendly staff. Will use this facility again when needed. Thanks U Haul

Lawrence T.  |  Overall Experience 
Rating:
5.0

College students stored things over the summer. Very polite staff, and unit was nice. We’ll use them again.

Shelly E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

We

kathleen S. 
Rating:
5.0

All representatives were very kind and helpful!

Alexa B. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Amelia P. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

It was all good

tylor P. 
Rating:
4.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Dana E. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
3.0

Sure, but I did have to correct the staff on the mileage and fuel gauge before taking my vehicle. Both were off considerably.

Steve F. 
Rating:
5.0

New trucks are needed

Dongjun R. 
Rating:
5.0

N/A.

Rusty S. 
Rating:
5.0

The folks here were very professional and very quick. We were in and out in no time. The truck worked perfectly.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

Ariel G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
2.0

I rented a truck twice within a week. The first experience was smooth and satisfying. The second time, no Photos appeared during the pre-rental agreement. When I brought the truck back, there was a discrepancy in both the miles driven and the amount of gas. Luckily, I had photo evidence that was time stamped. Also, the second truck did not run smoothly and the driver visor fell off going over the first bump.

Danielle D. 
Rating:
5.0

The staff was very helpful

Carolyn H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

Dennis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Glen E.  |  Overall Experience 
Rating:
5.0

Very excellent employees at this location. Thanks guys

Gene C. 
Rating:
4.0

Customer did not leave a comment.

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VallyJo R. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

amanda n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Staff was absolutely amazing. I wasn't told my trailer rental had to be turned in by 2pm on the day of turning it in (I figured just by close of business) when they called to let me know they were extremely understanding in the fact that I wasn't aware and was going to be a couple hours late and were even able to waive the late fee for it. Great people, would absolutely recommend the location.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Nothing

CLEVELAND M. 
Rating:
5.0

Customer did not leave a comment.

Maggie H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Not applicable…excellent services provided.

kernita D. 
Rating:
4.0

Counter staff needs training on customer service.

Stewart R. 
Rating:
5.0

Great service

Thomas L. 
Rating:
5.0

Great customer service! Plenty of rentals.

Mandi C. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Excellent service. Thank you

ALEXA W. 
Rating:
5.0

Everyone I dealt with was pleasant, professional, and responsive to my requests. When I returned the truck, I had forgotten my car keys to be able to drive home, and I was invited to relax inside in the air-conditioned office as it was very hot outside. The manager on duty was very friendly and very much appreciated the cool air instead of the heat.

David H. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Barbra T. 
Rating:
5.0

Customer did not leave a comment.

ALLISON V.  |  First Impressions 
Rating:
5.0

Nice and quick

Kiah E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

del r c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy C.  |  Overall Experience 
Rating:
5.0

Great staff, Every time i need something they helped

ZAK P.  |  Overall Experience 
Rating:
3.0

I wouldn't recommend U-Haul because I think your prices are too high. I stayed two years even though I believe that about your prices.

Beth L.  |  Overall Experience 
Rating:
5.0

There was an issue with my reservation and the store manager went above and beyond to fix it. Excellent customer service!

Janel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron C.  |  Overall Experience 
Rating:
5.0

Facility is neat and clean, the staff are friendly and helpful

Daniel M.  |  Overall Experience 
Rating:
5.0

I would definitely store my things there again. The climate control was very important to me because of my antique furniture.

Jane W.  |  Overall Experience 
Rating:
5.0

Very clean !!

Micheal B.  |  Overall Experience 
Rating:
5.0

Surprised us with a free month storage due to renting Uhaul's larger trailer. Appreciated that. Thanks

Marvin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron H.  |  Overall Experience 
Rating:
5.0

Great place and great customer service

Pennie A.  |  Overall Experience 
Rating:
5.0

The gentleman that waited on me was very helpful an kind thank you .

TuesDay K.  |  First Impressions 
Rating:
4.0

Thanks Basil and crew!

Pete N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith M.  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful.

Mark L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
4.0

The only issue I had was not being able to rent a truck with a new temp license from the DMV. If you have a license you should be able to rent Cheers

Adam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLYNN E.  |  First Impressions 
Rating:
5.0

The staff was very helpful with getting me settled. I liked that eventually I had to scan my card on both scanners to open the access door, great design to keep people that don't belong there out of the facility. Overall great experience.

patrick s.  |  Overall Experience 
Rating:
5.0

Basil Williams went above and beyond to help me Even baking afterwards to check up and make sure everything was good. I appreciate the customer service I received!!!

Tia C.  |  First Impressions 
Rating:
5.0

The UHaul facility in Grand Jctn is top notch. They have anything that you would need to make a short move or a long distance move. We rented a 9' Cargo van to make a long distance move and it was a good experience. When arriving in GJ we needed to rent a storage. The climate controlled storage unit is just what we needed.

Sharon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy V.  |  Overall Experience 
Rating:
5.0

this facility has been great! john was extremely helpful and patient, and he has made my very painful moving process much more pleasant and less stressful. the facility is very clean and well manitained and again greatly appreciated! 5 ⭐️‘s across the board — thank you!

stephanie o.  |  First Impressions 
Rating:
5.0

Amy is the most amazing and helpful person!

Natashia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey M.  |  First Impressions 
Rating:
5.0

Extremely helpful staff. Good prices, and excellent facilities.

Dustin N.  |  First Impressions 
Rating:
5.0

I will never go anywhere else for my storage needs. CLASS ACT!

rene y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
5.0

Very clean, well maintained and and very secure climate controlled units.

Patrick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  First Impressions 
Rating:
5.0

The storage units are great because they are climate controlled.

Sharon D.  |  First Impressions 
Rating:
5.0

Never done storage before and your staff was super helpful with the whole process!

Mariah H.  |  First Impressions 
Rating:
5.0

The staff at this location are top notch! Never experienced better customer service and I would hands down recommend this location above all surrounding sites. They deserve a raise.

Rachael t.  |  Overall Experience 
Rating:
3.0

This facility needs more help, you have to wait in a long line to get a rental. Then the poor girl had to answer the phone and put calls on hold. I had called the facility the day prior to coordinate my move and I was on hold for 15 min.

Kathy R.  |  First Impressions 
Rating:
5.0

John was awesome!

Bonnie D.  |  First Impressions 
Rating:
5.0

Access could be be better for the larger units. People needing the big units have heavy household furniture. If they were closer to the entrance it would be better

Bill B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
5.0

the only reason I changed was needing a way bigger unit and you hadn't any or I'd still be there. Thanks guys and gals! Sherry Bird

sherry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRENDA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Serena W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dylan Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dalton N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUZ R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keelia B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly.

Joseph G.  |  First Impressions 
Rating:
5.0

Thank you. I will be recommending this facility.

Susan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francisco m.  |  Overall Experience 
Rating:
5.0

Great place! This facility is clean and has adequate rolling carts. The garage bays are useful for unloading large trucks and or trailers.

Suzanne G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles f.  |  Overall Experience 
Rating: