Customer Reviews for U-Haul Moving & Storage at Lincoln Park

1229 reviews

2809 North Ave   Grand Junction, CO 81501

(970) 241-3052

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 241-3052

2809 North Ave
Grand Junction, CO 81501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kay C. 
Rating:
5.0

I had an emergency and returned it late i left s nite for them

MICHELLE K. 
Rating:
5.0

The truck was mostly clean except for inside the cab, there was coffee/soda stains all over the dash near the radio and all over near the cup holders. The woman that worked at the Uhaul in Junction though was wonderful, I believe her name was Farrah.

jake W. 
Rating:
5.0

Thank you. I will be recommending this facility.

Susan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
1.0

Stop lying to your customers. Fill up your equipment

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

francisco m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Great service

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Great place! This facility is clean and has adequate rolling carts. The garage bays are useful for unloading large trucks and or trailers.

Suzanne G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

antoinette m.  |  Overall Experience 
Rating:
1.0

The owner/manager was deceptive and nasty. Also, he was unaccommodating when I complained about not being notified in advance of picking up the equipment that I would need an "alternate contact." I booked a moving crew so any delay in picking up my equipment was problematic. He just turned his back and walked away.

Michael B. 
Rating:
4.0

Truck needed a bit of maintenance... drivers door was difficult to close, and a couple other minor issues. But nothing serious. Everything else was good.

Jacob F. 
Rating:
5.0

Nothing

DEREK S. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
4.0

Great customer service!

John H. 
Rating:
5.0

Customer did not leave a comment.

raymond k.  |  Overall Experience 
Rating:
2.0

It started raining when picked up... immediately upon leaving the wipers were scraping glass and not remove rain. Next day the rear tire on transport trailer went flat and it was noted the tire was worn down to wear bar. Roadside assistance also replace left rear tire as it was also near failure. Truck ran rough ...but did complete trip.

DARYL S. 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Great people super job,out of my way but I will use them again the lady was excellent

JAMES HOWARD M. 
Rating:
5.0

Everyone was very helpful and courteous very good experience!

KIMBERLEY D. 
Rating:
4.0

We had an issue with incorrect billing that took over a month to correct. The check was for 3 months but the receipt sent to my phone was for only one month. The check took over a month to be processed.

marie f.  |  Overall Experience 
Rating:
1.0

Did not provide the truck I reserved 2 months in advance, long wait to check in and out, long wait to connect by telephone, very unsatisfactory.

Eduardo D. 
Rating:
5.0

Customer did not leave a comment.

Gary K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deb S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

Customer did not leave a comment.

KRISTINA P. 
Rating:
3.0

Person who hooked up the trailer and who returned it was fantastic. Person who checked me in was very obviously sick and nonstop coughing every direction sometimes into her hand. Very surprised she was allowed to work and especially indoors with customers!

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

We will definitely use you again for when our daughter moves back home for summer break. It was such a relief to not have to bring ALL her stuff home!

Kristin H.  |  Overall Experience 
Rating:
5.0

Very helpful, last minute need on my part. Nice staff and facilities

Diane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

fernando r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
4.0

Long lines for pickup and return are a real bummer

VANCE Y. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Theron S. 
Rating:
5.0

Customer did not leave a comment.

Terri L.  |  Overall Experience 
Rating:
2.0

Poor signage. Apparently I was supposed to pull up to a certain space in a very large parking lot. I did not know this. A u-haul rep watched me go into the store to find someone, then watched me walk around trying to find a rep in the parking lot. Finally, I approached a truck with someone in it, only to find that it was the person that was supposed to check me in. The representative should have approached me, instead of me having to find him.

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Customer did not leave a comment.

Anna D. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
3.0

The only issues I had Was TheSpin Nut on the tongue of the 4X8 trailer I Rented Didn't Stay Tight As It Should Of, So I think You Should Step it Up On Your Maintinence Program Okay???

MICHAEL M. 
Rating:
5.0

The facility was clean & nice and the customer service is great!

TRACI H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Nothing , Truck was available when promised ran awesome, returned it later that night was met and greeted and checked out and received my receipt. All in good time thank you .

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
4.0

The equipment return area said to wait in car, but no one came out. I went inside and waited in line but then went back outside to find someone in the ‘garage' area to help. They were also surprised that no one came out to check-in my equipment. Not a big deal at all, just something to note!

CALEB F. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Tamee N. 
Rating:
5.0

Very helpful and friendly. got me discounted and on my way.

Richard G. 
Rating:
5.0

Well I think your spot on!

George S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo P. 
Rating:
5.0

I had a truck & storage unit reserved for Wednesday, but my stuff was put out on a lawn on Monday! Thank GOD Uhaul had inventory for both the truck and the unit on Monday. The guy who helped me was sensitive to my ridiculous situation and got me hooked up with everything I needed. He made sure I understood all the relevant info, even though I was basically sobbing like a fool. You guys saved me and my expensive furniture! Thank you.

Sarah M.  |  First Impressions 
Rating:
5.0

The only thing negative was the reservation team. The call center was less than stellar. I know Covid has made hiring good help difficult, that just means more training needed.

MALCOLM M. 
Rating:
3.0

Customer did not leave a comment.

WALDEMAR B. 
Rating:
5.0

All three of my interactions for reserving and using a U-Haul Truck and Storage Facility were great. The staff was very friendly and knowledgeable. I would use them again (but I'm hopefully not moving again for a while!).

ERIN H.  |  Overall Experience 
Rating:
3.0

Be more explicit about the gas refill. We Refilled the tank but they would not give us a refund. current policy is unsafe and totally detrimental to customer. We put $40 of extra gas in with no refund policy I will not be using U-Haul anymore.

BENNIE M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Fast and courteous service great experience!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES LEWIS A. 
Rating:
1.0

Customer did not leave a comment.

Takahiro T. 
Rating:
1.0

Customer did not leave a comment.

TAKAHIRO T. 
Rating:
3.0

Tried to extend the rental the rep was rude and was questioning my card used to reserve the rental I went to different location to rent a different truck new location was better with customer service and explained and took time with me on rental of new truck

KAROL A. 
Rating:
5.0

Drop off was easy and they gave me credit for the dozen pads I didn't get. Super friendly and gave me a receipt that I needed.

PAIGE D. 
Rating:
5.0

This was a great choice to go with, I needed both truck and storage and they happened to have first month rent free with the use of the truck. Made this way cheaper and more efficient in my move. Thanks to everyone there.

Mark V.  |  First Impressions 
Rating:
5.0

Easy and fast drop off. Everyone was very helpful and friendly

Thomas S. 
Rating:
5.0

It was a good unit, very secure and an easy location to access. The only thing I would say is that I would like to be able to access my unit 24 hours a day. That's probably the only thing I would ask. Otherwise everything was fine.

John T.  |  Overall Experience 
Rating:
5.0

Thank you for helping with my move!

LEAH B.  |  Overall Experience 
Rating:
5.0

Basil, Misty, and all of the rest of the crew were incredible to work with! Very clean and professional facility! Will definitely be my go-to storage facility in the future.

Steve C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Had great counter help, great communication while I was in the storage area via the intercom. Very clean and I like the drive in loading docks.

LAURA C.  |  First Impressions 
Rating:
4.0

They forgot to put on Auto Pay. There system was down when I rented the unit in May and they took my information but charged me a late charge in June because they didn’t input Auto Pay when there system came back up

Marvin M.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Great operation overall. We'll be back if we need storage again. Well done!

KIRK D.  |  Overall Experience 
Rating:
5.0

Efficient

Bob B. 
Rating:
5.0

Wholly accommodating. Fantastic crew.

Jonathan F. 
Rating:
5.0

Farrah was great to work with and got us taken care of right away.

Felicia L. 
Rating:
5.0

This was unfortunately a wasted rental. So $50 down the tubes and 2 hours of wasted drive time. Rented a 6' trailer online, however, the opening at the back of the ramp is only 5'8” - what I needed to carry was 5'10” - that would be good to inform people booking online of in advance in an obvious format, it would have saved a lot of time and frustration.

BRIAN K. 
Rating:
4.0

Battery died and neeed to jump it to take back to UHaul. Told them at checkout.

KYLE V. 
Rating:
5.0

Customer did not leave a comment.

Jesse L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobby h.  |  Overall Experience 
Rating:
5.0

AOK

Richard O.  |  Online Move In 
Rating:
3.0

I had way more pads than I needed but it wasn't a problem. Driver was friendly and helpful and on time.

Annemarie Z. 
Rating:
3.0

Still waiting for my money back for my deposit I moved out a month early and paid a month early

jamie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOY V. 
Rating:
5.0

None

Lorenzo A.  |  First Impressions 
Rating:
4.0

Had to disconnect car trailer myself. I didn't install it and I needed help. When assigned storage space I had to find it myself.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  Overall Experience 
Rating:
4.0

Computer slow down was a bit frustrating at the initial pick up time. It was a bit inconvenient to have the bathroom out of order after a long day of moving when I dropped off the vehicle. Over sensitive flat tire sensor was initially nerve wracking. Luckily I asked about it before I left so that I knew that it was likely to go on & off during the day. The staff was helpful & pleasant.

Rose W. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
3.0

My drop off location was supposed to be changed. I was told it was after I waited on hold for 30 minutes to change it. We got to the drop off location and they had no record of the trailer. The lady I called didn't even know I had a trailer currently. We were able to make it work, but it was inconvenient and can't imagine how people would feel that couldn't afford to make the changes work

DALE P. 
Rating:
5.0

Moving for retired individuals is not the easiest especially when friends have not been established that well in an unfamiliar area. With several knee operations and back problem for myself and unusual hot summertime it drained us down to almost to medical help. Thanks for your excellent hospitality you gave us to cheer us somewhat during our rough endeavor to get this move to be completed with success.

Harry P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
5.0

Jake was very polite, friendly and efficient.

DAWN S. 
Rating:
5.0

Jake is knowledgeable & super helpful - very thorough! Thank you!

Nita C.  |  First Impressions 
Rating:
5.0

Everyone was helpful & friendly. Jake was great when he checked me in at the end of the day. Thanks.

Paula J. 
Rating:
5.0

Basil and his team are professional and super helpful! Thank you Farrah and team!

Nita C.  |  Overall Experience 
Rating:
5.0

Great customer service all the way around! Thank you!

NITA C. 
Rating:
1.0

When checking out to pick up the truck there was NOT ONE mention of gas or if we had to fill the truck up when we brought it back. I thought that was the point of charging for the mileage. I used an 1/8 of a tank of gas and was charged $10. RIDICULOUS!! IF I HAD KNOWN I WOULD HAVE STOPPED FOR GAS. So unprofessional. They're just in it to rob people.

CHARLOTTE A. 
Rating:
4.0

Hire more people, employees seemed stressed. Yet, they were all very nice!!

CHERYLL A. 
Rating:
3.0

Your truck share 24/7 service did not work. I had to wait 45 minutes for the store to open.f

JOSEPH S. 
Rating:
3.0

If your 24/7 reserve online check in isn't working at a location that needs to be specified. I showed up at 7:30 am today ready but my truck wasn't there ready nor was the check in letting me get things taken care of. A worker forgot to get my truck ready the night before. Moving day is already stressful enough but to have to wait an hour and half to move anything big is ridiculous.

KELSON K. 
Rating:
5.0

Clean , Safe storage.

William F.  |  First Impressions 
Rating:
5.0

The vehicle was clean , A customer has no way of knowing if it is well Maintained. Unless you start putting a check list sheet in the vehicle that the maintenance crew sign off on.

gargle B. 
Rating:
5.0

Customer did not leave a comment.

patti h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
4.0

Your online set up was a bit difficult and confusing so I went into the facility. Staff was super helpful and professional !!!!

christa l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

The windshield, the windows and the mirrors were dirty and I had to clean them. It would have been better if the gas tank was full instead of half full which makes it difficult to bring back at the correct level.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

All around given the circumstances of why I needed the storage unit... the staff from the front office , to the ladies cleaning the units was an all around pleasant experience. If I ever need a storage unit from here on out I will hands down be going back to this U-Haul thank you so much for everything you guys are awesome

Jessica W.  |  Overall Experience 
Rating:
1.0

The entire management needs improvement there's definitely some scammy stuff going on at this location. I registered for a nonspecific drop off but they changed our contract 20 minutes after we left without my knowledge (THATS ILLEGAL) and made it to where we had to drop it off in kittredge Colorado. They said we would have to pay extra to change our drop off location because somebody else had already requested the truck to be picked up after our drop off. I fail to see how that is our responsibility or our problem considering kittredge was 40 minutes out of our way. Lisa did offer us an extra hundred miles off but that does not pay for the gas in the U-Haul nor does it pay for the gas in our other vehicle or for the inconvenience. She refused to be compliant with us until my boyfriend admitted to wanting to make a formal complaint to U-Haul itself. It Is extremely unprofessional rude. She also lied about not doing unknown drop-offs anymore and stated that there was no way for us to have an unknown drop off location without having a flat pay rate which is a lie considering I had already paid for the U-Haul per my contract that stated an unknown drop off. Her mployer who helped reserve the U-Haul even gave me the number to call to schedule a drop off location after we knew where we were going to be. This was unacceptable I would recommend closing the grand junction U-Haul down or finding a new owners. Considering Lisa's name tag said she was the owner she is obviously not running it to U-Haul standards. I have used U-Haul multiple times and never once ran into any problems like this. Even after we dropped off the U-Haul at the jewel location in Golden Colorado, the gentleman who helped us with our drop off even stated that our experience with the Grand junction U-Haul was uncommon and unacceptable. Is it further note Lisa even tried to guilt Trip me and say "how would you feel if it was you who I had to call and cancel because the truck was never dropped off" being as it would be no different if I extended my U-Haul usage I don't see how somebody else not getting the truck is also my problem. I do feel for the inconvenience on those people however it was an entirely the Grand junction locations fault for changing my contract illegally 20 minutes after I left the location. I also know that it was changed 20 minutes after because we called customer service to complain to see if they could help us change the drop off location since Lisa was not being compliant and he asked what time did we sign the contract I told him 10:48 a.m. and he said it was changed 20 minutes later. I am still furious about the situation, the lack of customer service and the LEGAL activity that occurred. And to anyone who actually reads this review I sincerely hope you consider driving the extra 20 to 40 minutes to another location to save yourself the stress.

Katana M. 
Rating:
4.0

Customer did not leave a comment.

Sue M. 
Rating:
1.0

My experience at this location was terrible. They didn't have the auto transport that I reserved. I had to drive the 26' truck to a difference location to pick up the AT and then drive back to the original location to load my car. The new location found out that the original location had cancelled my AT reservation. It took almost 2 hours for them to fix the situation. I had a 9 hour drive ahead of me and since I left 2 hours later than expected, I arrived after dark.

CHAD S. 
Rating:
4.0

Truck had faulty Tpms monitor and had less gas then indicated.

Vance Y. 
Rating:
5.0

The staff at this location are absolutely top notch!! Very friendly, professional and took care of my needs. Thank you very much .

marc B. 
Rating:
5.0

Customer did not leave a comment.

donald W. 
Rating:
5.0

Customer did not leave a comment.

autumn M. 
Rating:
5.0

Customer did not leave a comment.

Harold M.  |  First Impressions 
Rating:
3.0

nice facility, staff a little preoccupied with other customers on phone sometimes but helpful when could, the truck itself had the emergency brake hanging when we got it and we had no instructions on how to drive it from the people who rented it. in the future, instructions and assistance checking things in would've been more helpful

LAURA T. 
Rating:
4.0

h e person handling my transaction was a little out of it it seemed.

James S. 
Rating:
4.0

Customer did not leave a comment.

anthony G. 
Rating:
3.0

They made a mistake and sent my u-box to the wring place but they did delivers eventually to the correct address.

Leeann W. 
Rating:
2.0

Nice place for storage. Will not recommend to use their trucks

sallie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Mostly used the app but employees did check to make sure we had everything we needed.

Tina W. 
Rating:
5.0

The staff at this uhaul location are the absolute best! Thanks

Marc B.  |  Overall Experience 
Rating:
5.0

in and out no problems. the staff is really kind and knowledgeable

JUSTIN P. 
Rating:
3.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Fast and friendly

Derek S. 
Rating:
4.0

Truck had been previously used by a smoker. It stank! Plus website told me my reservation was for a different location - cost me $22 for a taxi ride to the "correct" one. (I don't think this was user error....) Personnel were friendly and helpful.

Diane A. 
Rating:
3.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

chelsea r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katharina M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  First Impressions 
Rating:
4.0

Took about 25 mins to pick up rental van, but I do understand it was a busy weekend and pickup time. Didn't know to expect a text from U-haul that needed to be responded to before leaving lot, but customer service was responsive and helpful after I missed 15 min window.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

ayriana w.  |  Overall Experience 
Rating:
5.0

Very helpful nice staff.

Bonnie B.  |  Overall Experience 
Rating:
5.0

Service and staff were amazing I if I ever need a storage unit again I know where I'm going

Christopher C.  |  Overall Experience 
Rating:
5.0

Sarah was very friendly and helpful along with another guy- sorry don't know his name. I had never moved using uhaul before but it was easy to arrange online and the staff were very accommodating. I will be using uhaul for my next move to my permanent place next month.

Tamson R.  |  First Impressions 
Rating:
3.0

As a young female I felt pretty safe but there were times where the movement sensor lights would not come on and that was frightening.

Kelly O.  |  Overall Experience 
Rating:
5.0

The price is a bit steep, but otherwise it’s a great place to store your stuff.

Brandy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
5.0

The female employee was AWESOME! She helped me very quickly, was extremely friendly and very professional. Thanks so muc

Marc B.  |  First Impressions 
Rating:
5.0

Misty was very helpful!

Tanya R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  Overall Experience 
Rating:
5.0

Great facility. I will definitely use them again if i need a storage unit again

Candace S.  |  Overall Experience 
Rating:
5.0

None at this time.

Anli L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRIS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH L W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marjorie g.  |  Overall Experience 
Rating:
5.0

Great

Mark b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEAH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSS L.  |  First Impressions 
Rating:
4.0

Only reason for not getting an excellent is because of the lack of staff to help with up front check in and check out.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLER S.  |  First Impressions 
Rating:
5.0

Great service, no complaints at all

Guy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

My over all experience at U-Haul Moving & Storage At Lincoln Park was outstanding and the staff were very polite, professional and helpful.

Carl C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandi F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
5.0

Our top priority was having climate control for art and photographs and some electronics but would highly suggest this storage for anything. They have a clean facility and pest control to help keep it that way. Carts are at the door to help move items in and out. Staff was super helpful at the time of rental and checkout. Never needed them any other time. Security seems to be top notch. We had no issues.

Annette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ayriana w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  First Impressions 
Rating:
5.0

I do have a situation though. My van was under the garage door that is suppose to stay open when you are unloading. but I saw it go down onto my van to where my dish satellite was. It left a mark. I don’t hv it hooked up now and I don’t know if it damaged it. It was on camera and seen my staff. When I asked the staff at arond 7 pm they said there was nothing on file about it. I was also told by staff via phone when I reserved the storage that I would receive a 10 by 20 storage that I could drive up to and just care my boxes into. I was also told at the beginning that my truck was 19.6 from back to front not including the cab over which made my move very hard. I had to leave some of my stuff behind. When I tried to switch trucks to a 26’ kJ in Prescott told me I would hv to pay for both trucks in order to make that happen. I did reserve a 26’ the night before but kJ told me when I came in the next morning that he didn’t hv one. When I told him I had reserved one then he said it was broke. He told me to rent a trailer which was supposed to make the space the same as a 26’. All the staff were nice through the process except for kJ.. The last time I used you. I turned my rental in early and they gave me some of my fee back. This time they told me they don’t do that with debt only cash. I also left my charger for my ph in the cab. I will call the storage to see if they put it away for me. Thank you, Morgan Dillard

MORGAN D.  |  First Impressions 
Rating:
4.0

Just started using a storage unit so not rating at 5 stars yet until have more experience. The help at the front desk was excellent.

Chris P.  |  First Impressions 
Rating:
5.0

I was impressed with everything about your facility. The staff was very responsive and helpful and friendly. I was also very pleased with the inside storage facility and feel very comfortable storing there. Thanks!

CARI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue G.  |  First Impressions 
Rating:
5.0

This is the best storage facility we have done business with. The place is clean and secure. All staff we dealt with at this facility are the best. Friendly, very professional and informative. For future storage needs, we intend to make this the facility of choice.

David G.  |  Overall Experience 
Rating:
5.0

Please remove the snow/ice in front of the access to the indoor storage units. It is very tricky to load/unload when you are sliding around on the ice.

elizabeth a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

The staff and store were great in Colorado. But in Coos Bay where I picked up my trailer, was the worst service ever.

Bobby P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Over the decades I have used U-Haul numerous times. This particular facility is absolutely the BEST!! The entire property is organized and well maintained, and improving weekly, as the curbs, and landscaping are being finished up. Once inside, you will see that it is clean, very well set up, and you are immediately welcomed by a U-Haul employee. The service is amazing; very thorough, and everything is gone over with you, and explained in concise detail. Thank you for being such an outstanding professional, and demonstrating real customer service.

ANDREA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5.0

Quick and easy process, very helpful staff!

Alex T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA T.  |  First Impressions 
Rating:
5.0

We should have waited. We are a non-profit and had some struggles and were unable to use it at the time. We should have waited to get it.

Centro D.  |  Overall Experience 
Rating:
5.0

Highly recommend this UHAUL for storage & rentals. The team at this facility is wonderful! Couldn't be more helpful, friendly and knowledgeable. Thank you Misty, Basil and Farah!

Nita C.  |  Overall Experience 
Rating:
5.0

I would tell people about you all and it was very clean and friendly people

connie s.  |  Overall Experience 
Rating:
4.0

The entrance to the storage really needs attention to abandon clutter and dirty carpets.

marjorie g.  |  First Impressions 
Rating:
1.0

I reserved a drive up unit. I received an email confirming a drive up unit. Once I arrived to unload, I was informed I wasn’t going to get a drive up unit, because they were planting trees!!!! We had a house full of furniture and had to unload and walk down 3 hallways to get to our unit. There were no mattress carts around! We were totally annoyed!!!!

janna h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

This is our second time using this facility for large short term storage needs. I wouldn’t go anywhere else. It’s farther than other facilities for us, but it’s absolutely worth the extra time. The employees are friendly, knowledgeable and very efficient! The prices are fair, especially if you take advantage of their specials. We are highly satisfied with our experiences and will continue to refer friends and family to this facility!

Jackie P.  |  Overall Experience 
Rating:
5.0

Was very pleased with the access and facility. Everyone was friendly and helpful.

betty a.  |  Overall Experience 
Rating:
1.0

I had to give my personal information out loud 3 times and when I prepaid 3 days before half of my information was never entered into the system. Definitely uncomfortable because of other customers in the next station next to me

Mike M.  |  First Impressions 
Rating:
5.0

Having an easily accessible, clean, and climate controlled storage unit was really nice. Normally there were push carts available for moving items in and out of your storage unit.

Peter C.  |  Overall Experience 
Rating:
5.0

I used the storage area and have rented moving trucks from this location. I would use them again. Very helpful and a clean facility

Jann K.  |  Overall Experience 
Rating:
5.0

The customer service we received a few months ago was so excellent, we decided to help our friends put their stuff in storage for them, using this same facility again. We reference the Lincoln Park facility to everyone we know.

Jackie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana F.  |  First Impressions 
Rating:
5.0

Best uhaul place in the world

connie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMORIAL TROY D.  |  First Impressions 
Rating:
5.0

The 2 keypads by the entry doors were confusing. I think I finally figured out the customer was supposed to use just one of them. The staff was friendly and the check-in process went very quickly.

Peter C.  |  First Impressions 
Rating:
4.0

Thank you. The gentleman checking in my truck was very respectful and thorough. Glitch with 2nd staff member insisting I pay for drape pads I had already paid for in Sacramento. All ok. Great and convenient yes!

Toni A.  |  First Impressions 
Rating:
5.0

The Uhaul staff was great. Pleasure to work with.

Terry L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William E M.  |  First Impressions 
Rating:
5.0

The employee's were top notched,how about corporate heads, leaders, please take care of the people at the bottom of your business, they are on the front lines and doing a good job at this location, mr. Barker

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

madison h.  |  First Impressions 
Rating:
5.0

This facility is awesome! So clean and climate controlled. 24 hour access and the alarm system and cameras makes me feel like our daughters stuff is really safe. And thanks for getting us in 6 weeks early as we had to move her out in a hurry. I will recommend you to everyone.

Dawn P.  |  First Impressions 
Rating:
5.0

Farrah was extremely helpful and provided great customer service. On Saturday when I came in to unload the Uhaul into a storage unit the size originally reserved was not big enough. On top of trying to find a bigger unit the lobby was very busy with other customers. Farrah demonstrated her problem solving and multi tasking skills very well.

Deserae M.  |  First Impressions 
Rating:
5.0

Great and friendly help

Robert H.  |  First Impressions 
Rating:
5.0

Amy and all the other staff were so friendly and helpful. The facility is just what we need and so well maintained and secure.

Cheryl M.  |  First Impressions 
Rating:
5.0

The young man who helped us was very helpful and very professional.

russell h.  |  First Impressions 
Rating:
4.0

Friendly and helpful.

diana d.  |  First Impressions 
Rating:
5.0

Friendly, professional and helpful.

Jerry E B.  |  First Impressions 
Rating:
5.0

Great customer service moving made simple .

Larry H.  |  First Impressions 
Rating:
5.0

Very quick, great job.

robert l.  |  First Impressions 
No reviews have been submitted for this location.

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