Customer Reviews for U-Haul Moving & Storage at Lincoln Park

1051 reviews

2809 North Ave   Grand Junction, CO 81501

(970) 241-3052

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 241-3052

2809 North Ave
Grand Junction, CO 81501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
3.0

As a young female I felt pretty safe but there were times where the movement sensor lights would not come on and that was frightening.

Kelly O.  |  Overall Experience 
Rating:
5.0

The price is a bit steep, but otherwise it’s a great place to store your stuff.

Brandy B.  |  Overall Experience 
Rating:
3.0

The windshield and vehicle were filthy outside. It was not washed and the amount of bugs on the windshield was excessive. The side mirror was broken and duct-taped causing it to be unusable. Changing lanes was unsafe with the lack of visibility.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
1.0

Have the equipment on hand that I reserved. Both the pickup truck and the 5 x 9 open trailer with a tail gate were not available. in addition , no one seamed to know where my reserved pickup went. They were clueless. What a joke

GREGORY R. 
Rating:
5.0

The female employee was AWESOME! She helped me very quickly, was extremely friendly and very professional. Thanks so muc

Marc B.  |  First Impressions 
Rating:
3.0

Don't like how much I was charged. I even returned the truck with more gas than I left with..

DAWN L. 
Rating:
5.0

Renting a trailer for my occasional business needs totally makes sense. I don't have to store it, insure it, or maintain it.

Merlin Z. 
Rating:
5.0

Misty was very helpful!

Tanya R.  |  Online Move In 
Rating:
5.0

Windshield was dirty and gas was at 1/4 tank. Yes, I got a fuel credit but I had to make time for prefueling. Also, A/C on the van did not work when pressing on the gas pedal.

Lonnie C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Terrible customer service over the phone. The only positive side was Misty from the actual store who was kind and respectful. Other than her I was extremely displeased with my experience with uhaul.

DALTON S. 
Rating:
4.0

Initial experience was great, the UHaul rep in Grand Junction was very helpful and understanding of my situation which involves moving my elderly parents. The logistics of the box worked well,; however service after was terrible. Upon the driver picking up the box, the driver randomly tacked on another charge. After repeated phone calls trying to find out why I was charged NO ONE COULD ANSWER THAT QUESTION! Multiple people said they would call me back…NOTHING. I finally had to file a dispute with my cc company to get this resolved. Once they have your money, they could care less about any issues.

Linda R. 
Rating:
5.0

Make an Appliance Dolly available to every renter without the $10.00 those little dolly's are all but Useless.

GEORGE B. 
Rating:
5.0

The personnel were very helpful and professional

ROSENDO M. 
Rating:
5.0

easy drop off

dennis J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

You have 9+ hours of phone calls from me to your Mesa AZ office I would encourage you to listen to and review. The website needs to be fixed. One cannot simply go from Mesa, AZ to Moab, UT in a simple A to B transaction. The customer is required to "self deliver" from Grand Junction to Moab as Uhual does not arrange to have your ubox go from Grand Junction to Moab, UT. This minute detail however, comes up at no place in the online reservation process. You're simply left with an Icon in the upper left portion of the timeline stating "Ubox available to request delivery". The word choice in that Icon leads a reasonable logical thinking individual to believe that Uhaul is going to Bring your Ubox to your new address and it's apart of the charges. At no point anywhere in the online reservation process, or initial MANY phone calls to Uhaul in Mesa are you made aware that actually it's on YOU as the end user to drive 2+ hours and spend $300+ to go get your things. The Mesa office operates on a path of least resistance style of answering questions. If it's the case they're "not sure" or "don't know" they choose to tell you as a customer that your items will be delivered. I guess this is what we get in a society where people don't care about their jobs and they know they won't be held accountable and have an "out". I'd encourage anyone reading this to open three tabs. Pods Upack Uhaul Pick Mesa AZ to Moab Utah for all three. Notice how Upack and Pods simply states up front within 10 seconds into the process that it does not offer this service? This is how Uhual needs to update the website. It needs to be CLEAR that the Box can only be delivered to a certain location and that you as an end user are going to be out even more money. Why is this important? I could have saved time and simply rented a truck myself and did the 8-10 hour drive for less money, but I thought by paying more, I would have the convenience of enjoying the trip in my vehicle. So by creating a 3 part move, it defeated the entire reason for the purchase. The best part about this entire process: You wait on hold, and you explain calmly, nicely, clearly what occurred, and you get people that dislike their jobs, have zero empathy, and the guy that picks up from Denver for the Grand Junction would must have a PHD in being a narcissistic sociopath. He's well on his way to executive level management as sadly that's the kind of attitude that's promoted/retained/respected within corporate America. Lastly: You have people that listen to calls just BLUNTLY barge into the phone call and then cold transfer you. I could understand if it was the case that I was using foul language, yelling, acting confrontational, etc. I've worked in call centers for 15+ years; I understand that you want to treat people kindly and you have a higher chances of resolving issues that way. Nope!! No amount of being nice, calm, understanding, patient, empathetic, joking, building rapport, absolutely NOTHING gets through to the individuals on the phones during this process. They're hardened and numb and clearly the public school system did a WONDERFUL job in creating compliant socially detached individuals for these types of positions. My advice to anyone reading this: Stick to the basics - truck rentals.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K.  |  First Impressions 
Rating:
5.0

There was a wait. But, ultimately, the worker was kind and efficient.

ESTHER W. 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  Overall Experience 
Rating:
5.0

Farrah was so wonderful... very friendly and personal... she was upbeat and made us feel very comfortable. We have told all our friends about our experience and have recommended this place

Yasuko D. 
Rating:
5.0

Customer did not leave a comment.

JULIANNA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Dalton C. 
Rating:
4.0

Drop off wasn't as easy as I had expected. There was supposed to be a person outside waiting for return vehicles. It took a while but when he got there he was very kind and helpful.

TIMOTHY K. 
Rating:
4.0

not charge a full day for being an hr and 1/2 late

David C. 
Rating:
4.0

Customer did not leave a comment.

Kristin R. 
Rating:
4.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

Great facility. I will definitely use them again if i need a storage unit again

Candace S.  |  Overall Experience 
Rating:
4.0

The local UHaul agency was fine. The scheduling team and process was very disappointing.

TIMOTHY F. 
Rating:
1.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
4.0

Customer did not leave a comment.

TONIA R. 
Rating:
2.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

None at this time.

Anli L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRIS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacie B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

I have done lots of business with Uhaul, specifically this location. I usually give 5 stars across the board. The truck reeked badly of cigarettes (Yuk), which concerned me of it's actual cleanliness (lysol?). There was a pair of sunglasses left behind from the last renter. I was almost charged for "low fuel" - luckily I took a photo of the "meters"/dash before leaving. There was only 1 lady on duty in the a.m. and she was definitely stressed. Her customer service needs work. Another gal came in, she was so friendly & helpful. Thank you! The gentlemen in the afternoon were so great! The only name I got was Augusta. My suggestion would be to introduce yourself as your customer approaches the counter. Lastly, my storage unit - as usual, very clean and operable! This place & it's equipment, over-all are well maintained. Thank you

Nita C. 
Rating:
5.0

Customer did not leave a comment.

Erika S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

JAYLENE I. 
Rating:
5.0

I reserved a truck to pick up at 2739 Hwy 50. The only reason I decided to get a truck and then chose Uhaul was because of the pick up location. After spending 20 minutes trying to find this address, I called for directions. I wasn't able to speak with someone local, which was frustrating. But then I was told that the truck would not be available at this location; I needed to drive across town to get it. I never got a single call, text message, or email to tell me about this change. If I had known ahead of time, I would not have gotten the truck at all. My original trip was supposed to be less than 5 miles, but the last-minute change added over 10 miles to the trip, costing me more in gas and mileage charges than I had agreed to when I made the reservation. Also, unfortunately, the employee who helped me was not able to make any price adjustments to correct this problem. I'm not at all pleased with this.

Sarah M. 
Rating:
1.0

I went to pick up a truck and they said I was at the wrong location. I asked if they had any pick ups and Farrah told me they did not. I went to the location that had my rental and they said that they did not have the truck that I had reserved days prior. I ask him to help me locate another truck which he did not do. I looked online and found a truck at, you guessed it, the location that I started at. Farrah lied to my face, or didn't want to bother checking. Not sure which is worse. All of this was the cherry on top of an over all horrible ubox experience. I will never be using uhaul again and will encourage everyone I know to do the same.

TYLER T. 
Rating:
3.0

I made a reservation online for a 26ft truck. When I arrived, I was told it was not available. The largest truck available was a 17ft truck. The personnel at this location were polite, but could only offer a smaller truck with a 5x8 trailer. Unfortunately, the 17ft truck plus trailer was less than half that of the 26ft truck, the rental cost more because of the trailer, and I had to make multiple trips because I could not get everything in one load. No discounts were offered. Disappointing. I will not rent from u-haul again.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

JOELY A. 
Rating:
5.0

Customer did not leave a comment.

SARAH L W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BALEY W. 
Rating:
1.0

I was called the day before my pick up date, and told I would not have a 26ft. truck. Maybe in 2 weeks I would have a 26ft. truck, but no guarantee. I had this rental arrangement in place for over a month. I had no choice but to rent a smaller truck. I waited while they prepared it for use. After leaving I discovered that the tail lights were faulty, I had to turn around and go back to the dealership. They gave me this faulty truck knowing I was moving interstate with my family in the cab!

KIM H. 
Rating:
1.0

Drove 5 miles found out the hitch wouldn't fit drove it back and still got hit for 50$

James C. 
Rating:
5.0

Customer did not leave a comment.

cindy t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE L. 
Rating:
5.0

Very customer friendly and helpful.

Lois M. 
Rating:
5.0

Customer did not leave a comment.

kipper G. 
Rating:
5.0

Customer did not leave a comment.

Natasha P. 
Rating:
4.0

Keep vehicle keys onsite. The mechanic does not need to take keys home making customers wait for the keys to be returned.

DOUGLAS B. 
Rating:
1.0

This location apparently doesn't respect the online reservation system which will tell you you have a confirmed reservation, but then they will not have ANY trailers available the day you come to pick up the trailer you had reserved and received confirmation for. They will try to give you a smaller trailer as a replacement without telling you and then insist that it is the right trailer only to backtrack and say "something changed, that sucks" when you show them the email confirmation of the ACTUAL trailer you reserved. Not something you want to hear when you are trying to move which is already stressful. Turned my move into a multi-day move and had to get rid of some of my belonging in order to fit my stuff into the pathetically-smaller trailer they gave me instead of the one I reserved.

Zachary B. 
Rating:
3.0

Customer did not leave a comment.

LYNN B. 
Rating:
4.0

Customer did not leave a comment.

marjorie g.  |  Overall Experience 
Rating:
5.0

Keep up the good work. Thanks Don reid

LISA M. 
Rating:
2.0

My rental was supposed to be for 7:00 am. Unfortunately, there are a few locations in my area, and I showed up to the wrong location at 7am. By the time I got there at 7:15, there were 2 people ahead of me - the first one had a very complicated issue. There was only one person manning the desk. By the time I got my vehicle, it was 7:45 - and I had to bring the vehicle back by 11:00 am. It was difficult - and I got the vehicle back at 11:15. It would have been nice to pick up my vehicle closer to 7am as scheduled. The lady at the desk was very kind but 45 minutes would have made a huge difference in my day and my review.

AUDREY K. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Great

Mark b.  |  First Impressions 
Rating:
5.0

A Very organized & stress free Experience!👍...a Clicker opener For BOTH DOORS..@ SAME TIME would Sooo help Out!! Suzannah

paul H. 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
4.0

Wear masks please

MELANIE S. 
Rating:
5.0

efficient, friendly

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

RENEE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
3.0

When changing a locations, better notifications/address. I had to change my location pic up 3 times due to low inventory. Uhal did not change the location properly the 3rd time and I didn't know it until pick up day. I had to call the main people and get it sorted out.

BRADLEY T. 
Rating:
4.0

Customer did not leave a comment.

LEAH B.  |  First Impressions 
Rating:
5.0

Nothing! Service was top notch and truck was cleaned and equipped the way I requested

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

Andy who checked my truck back in was wonderful!

Dustin D. 
Rating:
1.0

They require 24 hours advance notice to get into my U box but you can never get them to answer the phones and I found out they keep them forwarded to a call center. I was also able to find a different storage unit with much better pricing and easier to get into.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

RUSS L.  |  First Impressions 
Rating:
1.0

Dropped off after hours. Online system would not accept my barcode or pictures, and would not allow drop off. Left the trailer and called first thing in the morning. They checked it in then charged me a $20 fee. This should be refunded. I previously have checked in using the online system several times in the past few months. Not my fault that the check in system was not working,.

Derek B. 
Rating:
4.0

Only reason for not getting an excellent is because of the lack of staff to help with up front check in and check out.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
1.0

Staff is excellent but the way the store is being ran is poor! Store does not have the appropriate equipment to run correctly!! No Flat bed trucks with Donkeys on the back to deliver & pick up UBoxes. But continues to falsely advise they do. I received 3 uboxes and was told after the fact that the store needed the trailers back right away because they didn't have enough for other customers. They put a lot of pressure on my to pack and go for them. They called me every day asking if I was done yet??? That's when the manager told me that they didn't have enough equipment or trucks Per advised. It really was not fair to me or the staff trying to run the store as advertised!!! I was stressed out, Overwhelmed by the pressure, etc….. I feel I overpaid for what I got or not got. Once again…….. staff was doing the best they could with what they had or not had. But completely cheated the customers sue to False Information and advertising. Not completely happy at all.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Jake was awesome

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN J. 
Rating:
5.0

need better tie downs in trailers

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Great service, no issues.

LOUIE C. 
Rating:
5.0

Customer did not leave a comment.

SKYLER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
4.0

I was amazed at the new building and all that was in it and how clean everything is..

PEGGY T. 
Rating:
5.0

Great customer service and experience...I always use this location.

ANDREA J. 
Rating:
4.0

Customer did not leave a comment.

CODY N. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
5.0

Overall great pick up spot. I was a little disappointed of the short notice of the change of pick up spots. I realize things happen though and glad it stil worked out. Someone said that they tried to get a hold of me sooner although there was no messages left or text. Just the one e-mail a day before I was supposed to pick it up. Luckily I received that message otherwise I would have went to the wrong location

DAVID S. 
Rating:
5.0

Great service, no complaints at all

Guy L.  |  Overall Experience 
Rating:
5.0

Returned truck a day early, but was still charged for the extra day. If business is that tough for you, try raising the bar, offering more services, not just ripping people off.

Jay W. 
Rating:
5.0

Easy, fast, and friendly drop-off.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

From the first phone call to the final check-out, our experience was excellent. We had to make changes a couple of times and they were patient and informative. The man who checked us out was so very quick and efficient. The truck itself was beautiful and well kept. Thank you for making a stressful move easier than could have been expected.

CONSTANCE S. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Returning was easy. Check out in AM only one person and long line of people waiting. Check out person was very effected once you got to her. More help at check out counter is needed.

PAUL C. 
Rating:
5.0

This was so easy and helpful. Would recommend!

KARA L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

Awesome customer service. Great location.

Billy M. 
Rating:
5.0

Great service, equipment worked fine

MICHAEL N. 
Rating:
5.0

The person at the counter and the person who checked me in were very friendly and should get a raise! At least a bonus!

MARGARET L. 
Rating:
5.0

Customer did not leave a comment.

KOURTNEY C. 
Rating:
3.0

I had a family emergency to deal with where I had a friend return the truck. Well he got busy and it ended up getting returned late. I had previously rented a truck from another dealer. My bill was 55.00 for 24 hours. My bill for having a truck for 2 days was. Over 200 dollars . in not happy at all about this i was expect a bill of a little over 100 dollars nit twice that amount.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

N/A

William K. 
Rating:
5.0

My over all experience at U-Haul Moving & Storage At Lincoln Park was outstanding and the staff were very polite, professional and helpful.

Carl C.  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage at Lincoln Park was a well run site and the staff were professional and polite. My over all experience was very satisfactory..

LOUIE C. 
Rating:
5.0

Very good

LARRY P. 
Rating:
5.0

Just keep up the good, friendly service and get a bigger sign to point out where return trucks should be taken.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Sandi F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
5.0

Our top priority was having climate control for art and photographs and some electronics but would highly suggest this storage for anything. They have a clean facility and pest control to help keep it that way. Carts are at the door to help move items in and out. Staff was super helpful at the time of rental and checkout. Never needed them any other time. Security seems to be top notch. We had no issues.

Annette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ayriana w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  First Impressions 
Rating:
5.0

I do have a situation though. My van was under the garage door that is suppose to stay open when you are unloading. but I saw it go down onto my van to where my dish satellite was. It left a mark. I don’t hv it hooked up now and I don’t know if it damaged it. It was on camera and seen my staff. When I asked the staff at arond 7 pm they said there was nothing on file about it. I was also told by staff via phone when I reserved the storage that I would receive a 10 by 20 storage that I could drive up to and just care my boxes into. I was also told at the beginning that my truck was 19.6 from back to front not including the cab over which made my move very hard. I had to leave some of my stuff behind. When I tried to switch trucks to a 26’ kJ in Prescott told me I would hv to pay for both trucks in order to make that happen. I did reserve a 26’ the night before but kJ told me when I came in the next morning that he didn’t hv one. When I told him I had reserved one then he said it was broke. He told me to rent a trailer which was supposed to make the space the same as a 26’. All the staff were nice through the process except for kJ.. The last time I used you. I turned my rental in early and they gave me some of my fee back. This time they told me they don’t do that with debt only cash. I also left my charger for my ph in the cab. I will call the storage to see if they put it away for me. Thank you, Morgan Dillard

MORGAN D.  |  First Impressions 
Rating:
4.0

Just started using a storage unit so not rating at 5 stars yet until have more experience. The help at the front desk was excellent.

Chris P.  |  First Impressions 
Rating:
5.0

I was impressed with everything about your facility. The staff was very responsive and helpful and friendly. I was also very pleased with the inside storage facility and feel very comfortable storing there. Thanks!

CARI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue G.  |  First Impressions 
Rating:
5.0

This is the best storage facility we have done business with. The place is clean and secure. All staff we dealt with at this facility are the best. Friendly, very professional and informative. For future storage needs, we intend to make this the facility of choice.

David G.  |  Overall Experience 
Rating:
5.0

Please remove the snow/ice in front of the access to the indoor storage units. It is very tricky to load/unload when you are sliding around on the ice.

elizabeth a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

The staff and store were great in Colorado. But in Coos Bay where I picked up my trailer, was the worst service ever.

Bobby P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Over the decades I have used U-Haul numerous times. This particular facility is absolutely the BEST!! The entire property is organized and well maintained, and improving weekly, as the curbs, and landscaping are being finished up. Once inside, you will see that it is clean, very well set up, and you are immediately welcomed by a U-Haul employee. The service is amazing; very thorough, and everything is gone over with you, and explained in concise detail. Thank you for being such an outstanding professional, and demonstrating real customer service.

ANDREA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5.0

Quick and easy process, very helpful staff!

Alex T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA T.  |  First Impressions 
Rating:
5.0

We should have waited. We are a non-profit and had some struggles and were unable to use it at the time. We should have waited to get it.

Centro D.  |  Overall Experience 
Rating:
5.0

Highly recommend this UHAUL for storage & rentals. The team at this facility is wonderful! Couldn't be more helpful, friendly and knowledgeable. Thank you Misty, Basil and Farah!

Nita C.  |  Overall Experience 
Rating:
5.0

I would tell people about you all and it was very clean and friendly people

connie s.  |  Overall Experience 
Rating:
4.0

The entrance to the storage really needs attention to abandon clutter and dirty carpets.

marjorie g.  |  First Impressions 
Rating:
1.0

I reserved a drive up unit. I received an email confirming a drive up unit. Once I arrived to unload, I was informed I wasn’t going to get a drive up unit, because they were planting trees!!!! We had a house full of furniture and had to unload and walk down 3 hallways to get to our unit. There were no mattress carts around! We were totally annoyed!!!!

janna h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

This is our second time using this facility for large short term storage needs. I wouldn’t go anywhere else. It’s farther than other facilities for us, but it’s absolutely worth the extra time. The employees are friendly, knowledgeable and very efficient! The prices are fair, especially if you take advantage of their specials. We are highly satisfied with our experiences and will continue to refer friends and family to this facility!

Jackie P.  |  Overall Experience 
Rating:
5.0

Was very pleased with the access and facility. Everyone was friendly and helpful.

betty a.  |  Overall Experience 
Rating:
1.0

I had to give my personal information out loud 3 times and when I prepaid 3 days before half of my information was never entered into the system. Definitely uncomfortable because of other customers in the next station next to me

Mike M.  |  First Impressions 
Rating:
5.0

Having an easily accessible, clean, and climate controlled storage unit was really nice. Normally there were push carts available for moving items in and out of your storage unit.

Peter C.  |  Overall Experience 
Rating:
5.0

I used the storage area and have rented moving trucks from this location. I would use them again. Very helpful and a clean facility

Jann K.  |  Overall Experience 
Rating:
5.0

The customer service we received a few months ago was so excellent, we decided to help our friends put their stuff in storage for them, using this same facility again. We reference the Lincoln Park facility to everyone we know.

Jackie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana F.  |  First Impressions 
Rating:
2.0

I have spent a lot of money at uhaul lately, you have two of my uboxes now, I have called 3 or 4 times and talked to your employee's about a email that I got from U-Haul saying this month is supposed to be free and they all said they would call me back, I'm still waiting, instead I get a email saying you took 126 or something close out of my account, I have told 3 or 4 of your employee's that I do not want any kind of automatic payments taken out of my account, I don't get it but I'm very disappointed with uhaul, do not take money out of my account without my permission, I hope you people can get it this time

michael b.  |  Overall Experience 
Rating:
5.0

Best uhaul place in the world

connie s.  |  First Impressions 
Rating:
5.0

Very clean and Temp was perfect for dealing with during the day. Customer service is good and very polite individuals, was very happy dealing with everyone there

manny l.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and awesome!

Samantha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMORIAL TROY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kelly g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanne A.  |  Overall Experience 
Rating:
5.0

The 2 keypads by the entry doors were confusing. I think I finally figured out the customer was supposed to use just one of them. The staff was friendly and the check-in process went very quickly.

Peter C.  |  First Impressions 
Rating:
4.0

Thank you. The gentleman checking in my truck was very respectful and thorough. Glitch with 2nd staff member insisting I pay for drape pads I had already paid for in Sacramento. All ok. Great and convenient yes!

Toni A.  |  First Impressions 
Rating:
5.0

No complaints

barbara h.  |  Overall Experience 
Rating:
5.0

The Uhaul staff was great. Pleasure to work with.

Terry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William E M.  |  First Impressions 
Rating:
5.0

The employee's were top notched,how about corporate heads, leaders, please take care of the people at the bottom of your business, they are on the front lines and doing a good job at this location, mr. Barker

JOHN B.  |  First Impressions 
Rating:
5.0

Entrance to storage facility wasn’t cleaned regularly

daniel w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine a.  |  Overall Experience 
Rating:
4.0

Loved the fact the storage was under the old K-Mart roof but felt the unit was a little pricey. Access was easy and staff friendly. Thank you for being there.

linda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duane w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madison h.  |  First Impressions 
Rating:
5.0

This facility is awesome! So clean and climate controlled. 24 hour access and the alarm system and cameras makes me feel like our daughters stuff is really safe. And thanks for getting us in 6 weeks early as we had to move her out in a hurry. I will recommend you to everyone.

Dawn P.  |  First Impressions 
Rating:
5.0

Every detail has been excellent! The staff is all terrific and super helpful, professional and friendly!

Jackie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan B.  |  Overall Experience 
Rating:
5.0

Farrah was extremely helpful and provided great customer service. On Saturday when I came in to unload the Uhaul into a storage unit the size originally reserved was not big enough. On top of trying to find a bigger unit the lobby was very busy with other customers. Farrah demonstrated her problem solving and multi tasking skills very well.

Deserae M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie a.  |  First Impressions 
Rating:
1.0

The stupid app wouldn’t let me enter a fuel amount for after hours check in. I sat there for a half hour trying to get it to work but it wouldn’t. I don’t think I should be charged $20 extra for after hours charge when YOUR APP wasn’t working. Don’t worry, I’ll use another rental company next time.

Dave P.  |  First Impressions 
Rating:
5.0

Great and friendly help

Robert H.  |  First Impressions 
Rating:
5.0

The unit that I rented was very clean and very fresh. Everybody who work there with very kind to me and very helpful. Thank you U-Haul for everything you do.

tom k.  |  Overall Experience 
Rating:
5.0

"I'll be bock" to steal a line from my favorite movie

kenneth s.  |  Overall Experience 
Rating:
5.0

Super convenient and the staff was always happy and helpful!

Michael B.  |  Overall Experience 
Rating:
5.0

Amy and all the other staff were so friendly and helpful. The facility is just what we need and so well maintained and secure.

Cheryl M.  |  First Impressions 
Rating:
5.0

Easy process

kenneth s.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful.

Irene W.  |  Overall Experience 
Rating:
5.0

Always prompt and helpful, month of free storage was a huge help to me!

Jana B.  |  Overall Experience 
Rating:
5.0

Very good storage facility. Indoor parking to load during cold weather is great!

Shane H.  |  Overall Experience 
Rating:
5.0

The facility was spotless and the employees were friendly, helpful and honest.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Thanks

john h.  |  Overall Experience 
Rating:
5.0

Extra good experience!

Charles K.  |  Overall Experience 
Rating:
3.0

it was what i paid for

Michael V.  |  Overall Experience 
Rating:
5.0

All good

david m.  |  Overall Experience 
Rating:
5.0

Everyone was great

Amanda R.  |  First Impressions 
Rating:
5.0

None

david m.  |  First Impressions 
Rating:
5.0

The employees at uhaul at Lincoln Park, were very friendly and helpful. Even though our situation was most likely an inconvenience to them, they didn’t make it feel like it was.

Shane H.  |  First Impressions 
Rating:
1.0

Changed the rules to there convince. Rude mean, disrespectful, liars. Very discriminatory. I will never use them and dont recommend them to anyone

Catherine K.  |  Overall Experience 
Rating:
4.0

I don't have any comments.

Joseph M.  |  Overall Experience 
Rating:
5.0

Farrah did an awesome job. Super easy to get set up. Thank you, Dave

david h.  |  First Impressions 
Rating:
5.0

Employees very helpful.

Sharon C.  |  First Impressions 
Rating:
1.0

This storage place is the most unprofessional and unorganized place I’ve ever been too. Lazy workers that smell like cigarettes and are dirty . I wouldn’t recommend this storage place to anyone.

jane h.  |  First Impressions 
Rating:
5.0

Xxx

Susan L.  |  Overall Experience 
Rating:
5.0

All staff from management to janitorial were extraordinary in every facet of my experience here!!... Top Shelf Professionalism!

mathew m.  |  Overall Experience 
Rating:
4.0

Michael (in the equipment return lot) was great! Location could’ve benefited from more staff. Front desk lady seemed overwhelmed. Facility was clean, But looked very heel worn (even tho it was “new”)

Mike P.  |  First Impressions 
Rating:
5.0

More loading doors on the storage building would be nice

terence t.  |  Overall Experience 
Rating:
5.0

The young man who helped us was very helpful and very professional.

russell h.  |  First Impressions 
Rating:
5.0

The girls at the front for check-in were fabulous. They could not have been more accommodating and pleasant.

barbara h.  |  First Impressions 
Rating:
4.0

The price for the unit was way too high. I did not have 24 hr access to my unit for months and I paid full price. The staff and employees we excellent. I would rent again if the price was not so high.

michael G.  |  Overall Experience 
Rating:
5.0

Nice new facility

JOHN M.  |  Overall Experience 
Rating:
5.0

Will be using this unit again!! Super friendly and great experience

Ashley C.  |  Overall Experience 
Rating:
4.0

Very convenient nice employees

Christine W.  |  First Impressions 
Rating:
5.0

Pleasant, professional,prompt excellent service overall

terence t.  |  First Impressions 
Rating:
5.0

great location, secure.

annette z.  |  Overall Experience 
Rating:
1.0

There are so many issues with the facilities and staff ; I have wasted enough time having to deal with uhaul a review would continue to waste my time!

Charles S.  |  Overall Experience 
Rating:
4.0

A

Joseph C.  |  Overall Experience 
Rating:
5.0

Great customer service and facility

Jordan M.  |  First Impressions 
Rating:
4.0

I don't think it's right to charge a fee of $35.00 just to set up for 24 hour access. Otherwise, the facility was acceptable.

Robert T.  |  Overall Experience 
Rating:
5.0

All the people have been very helpful and seem really caring.

RON M.  |  First Impressions 
Rating:
5.0

I had a great experience renting a van, as well as moving into a storage unit. All of the people that I dealt with were professional and very friendly. I believe it was Farrah, John, and Kelsey?

Mark W.  |  First Impressions 
Rating:
5.0

Easy, accessible, and excellent service!! Loved the carts available to use.

Jessica N.  |  Overall Experience 
Rating:
1.0

No direct phone line to office. Staff LIED about truck availability. 1 day notice that truck was 1.5 hrs away, even tho I confirmed in adv. Added $400 (ride and hotel) cost to me. Bad, bad service.

SUSAN D.  |  Overall Experience 
Rating:
4.0

Friendly and helpful.

diana d.  |  First Impressions 
Rating:
5.0

Friendly and great service

VINCENT M.  |  Overall Experience 
Rating:
2.0

Staff are slow, unorganized, confused took over an hour (after I stood in line for a long time) to accomplish a rental.

christine j.  |  First Impressions 
Rating:
3.0

Ok

Serenity S.  |  Overall Experience 
Rating:
5.0

The people we met were very helpful and it made our move much easier

LARRY O.  |  Overall Experience 
Rating:
4.0

None

Mark S.  |  Overall Experience 
Rating:
5.0

Everything was fine!

RICHARD S.  |  Overall Experience 
Rating:
2.0

We arrived to drop off the trlr and needed storage. We were the only Cust at the time. We did the paperwork and she got a line. Instead of finishing with us she helped everyone else and came back 2 hr

CATHERINE H.  |  First Impressions 
Rating:
4.0

I would have given an excellent but I litterally gave my ID and credit card and you somehow managed to spell my name wrong. Lol. Rogelio. Otherwise superb service.

rojelio a.  |  First Impressions 
Rating:
2.0

My pick up was delayed because the wrong lock was on the back of my truck.

Serenity S.  |  First Impressions 
Rating:
5.0

Courteous staff and clean facilities.

Susan L.  |  First Impressions 
Rating:
5.0

The service was excellent! The storage is clean. Very happy with everything

RICHARD S.  |  First Impressions 
Rating:
5.0

A great experience. Quick and easy. Thanks!

Mark H.  |  Overall Experience 
Rating:
5.0

Both gentlemen were very helpful and polite. We had a great experience!

sarah b.  |  First Impressions 
Rating:
5.0

Friendly, professional and helpful.

Jerry E B.  |  First Impressions 
Rating:
5.0

The woman at the counter that helped me was very polite and had an amazing attitude! Very impressed

justin c.  |  First Impressions 
Rating:
5.0

We are very happy with the UBox program. We packed the boxes ourselves, and had the boxes stored for 1.5 months while we bought and closed on a house. The boxes arrived in perfect condition.

molly n.  |  Overall Experience 
Rating:
5.0

Good

Joseph C.  |  First Impressions 
Rating:
5.0

...

Darrel H.  |  Overall Experience 
Rating:
5.0

Quick service and nice people working there. Great facility.

Mark H.  |  First Impressions 
Rating:
3.0

Lack of communication. Never notified when box arrived, I had to track it down with several phone calls. Next day they asked if we brought the box back. Everyone there not on same page.

PAMELA C.  |  Overall Experience 
Rating:
5.0

Great customer service moving made simple .

Larry H.  |  First Impressions 
Rating:
4.0

Was a very nice facility and will be great once the construction is complete!

paige n.  |  Overall Experience 
Rating:
5.0

Very quick, great job.

robert l.  |  First Impressions 
Rating:
5.0

Very pleasant experience!

Nuri O.  |  Overall Experience 
Rating:
5.0

perfect

janie w.  |  Overall Experience 
Rating:
5.0

I think uhaul is a great company and I would use them again.

BERNA D.  |  Overall Experience 
Rating:
5.0

My experience was primarily with Reuben Magner in receiving and coordinating the unloading of my 3 UBoxes. Reuben was excellent from start to finish...from receiveing to enlisting help for unloading!

Richard V.  |  Overall Experience 
Rating:
3.0

Had to track someone down in the facility to help me. Poor communication and bad information was provided on almost every interaction I had. Everything turned out fine, but it was frustrating.

Max M.  |  Overall Experience 
No reviews have been submitted for this location.

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