Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

3024 reviews

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir)

(318) 448-3651

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DEBBIE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

DARIN P. 
Rating:
5.0

Truck was clean. Was not able to pick up truck with app before opening hours, had to wait until opened at 7am, even though my reservations indicated I could. Truck side view mirrors were not adjustable, which made using them while driving not ideal. While unloading, we kept the light on inside the back of truck to see what we were doing for about 30 minutes. This caused the battery to drain and couldn't start the truck without assistance.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

Customer did not leave a comment.

BILLY B. 
Rating:
3.0

Customer service was horrible. The woman that check us out was so rude. She had a really bad attitude.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

MYRA F. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

KARREN A. 
Rating:
5.0

Very happy with the service. Van drove nice and staff was really nice !

LYNNETTE R. 
Rating:
5.0

Nothing, smooth & easy & the employee working with me was great.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

now this place was good, but the place to originally pick up in Pineville on 28 left me hanging. Thanks Trixie for dropping the ball and not returning my calls and lying you were out of trailers. Alexandra took care of Trixie's problems.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

Jenifer N. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
2.0

The rental agent listed the wrong drop off city on my rental and this caused a delay and trouble for me trying to return the trailer. I had to deal with calling uhaul and being on hold for over an hour with no assistance and using the live chat and had to wait over 45 minutes for that. After all was changed and I was able to return to the correct location- uhaul charged me for an extra day of rental- what a rip off! Wasn't my fault it took longer to drop off

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Krystal J. 
Rating:
3.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

PAIGE L. 
Rating:
5.0

The only thing I had a problem with was the fact that the drop off location was definitely not the closest and I was moving to an area I knew and tried to tell them that but they told me they had to go by the computer I passed at least four uhaul places before I got to the one they chose for me

STEPHANIE S. 
Rating:
2.0

I am a VIP customer and have utilized your services on several occasions. My reservation was delayed due to another customer extended request. The representative who contact me did compensate by adjust the rate, but I was charge with a fuel fee. The truck had some mechanical issues and I had to get a boost off. I was dissatisfied with the way this reservation was handled.

NORMA N. 
Rating:
4.0

I also had interaction with a Spring Tx location it was HORRIBLE! (Texaco store) NOT very helpful unconcerned very nonchalant (I would not recommend) The 2 locations listed above were Great!

LASHANIECE C. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Jermerie E. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

ZARAUS B. 
Rating:
5.0

Nothing you guys are excellent

Kierra A. 
Rating:
5.0

The young ladie who assisted me when I picked up the truck at 9:00 was very cordial and friendly. She was very proffessional assisting me. A pleasure to deal with. Also the return crew was also very good to deal with. Thank you.

MARTIN P. 
Rating:
5.0

Everyone was very helpful, courteous, and efficient.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Love the helpful ladies. So knowledgeable and professional.

JOANN L. 
Rating:
3.0

The truck sounds as if the transmission is going out! And the bed was very dirty it dirty up my furniture!

TERRI J. 
Rating:
5.0

Jerome was just AWESOME!!!

Roxann F. 
Rating:
5.0

Customer did not leave a comment.

NIZAR N. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
3.0

Truck was not maintained.Service airbag light came on and I returned to the location in the middle of moving, they did give me another truck.I had the same truck the weekend before and it didn't run or drive the same.

Lauria N. 
Rating:
5.0

They were also awesome

LOUIS S. 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
3.0

Customer did not leave a comment.

LAKITA L. 
Rating:
5.0

Waiting for the call to be answered faster. Thank you.

MARILYN F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
4.0

Customer did not leave a comment.

teena b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
1.0

Uhaul won't issue a credit receipt after charging my card three times for the same amount. Now the people I work for are charging me for the amount

MARK W. 
Rating:
5.0

Customer service was great

ADDISON L. 
Rating:
5.0

everyone was friendly nice, and knowlegable. fast service and clean place

DARTY A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Everything was great!

HENRY N. 
Rating:
5.0

All expectations and duly services were great,no improvements I could think of,thanks

Willie B. 
Rating:
5.0

Great customer setvice

LULA J. 
Rating:
1.0

Maybe next time you guys shouldn't have false advertisement all around the store and also online. This for all uhaul locations! If you're not going to give the customer the deal then take down the signs!

Dadrean O. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
2.0

the company advertise a one month free after trick rental and I wasn't given the month free she gave me a lock instead and told the agent help me not to give me the one month free.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ZARAUS B. 
Rating:
1.0

Please noone rent from here they charge way too much for miles and it's ridiculous also the customer service on mcarthur drive location is terrible they are all rude. Next time ill just ask a friend with a big truck to move me!

shamiska P. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
1.0

This Alexandria store messed up my reservation two weeks in a row. They failed to film a reservation and did not even notify me. I had to show up over there and get told that they did not have the product that I had rented. Shreveport worked with me because of Alexandria's screwup's. I have already recommended the Shreveport store to my son And I will be blasting the Alexandria store on social media if somebody does not call me and make this right. It cost me lots of stress and put me in a real bind.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

HARLAN V. 
Rating:
4.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Wish the policy was a little more clear when it comes to the $50 deposit. Other than that everything was great. Taylor was so polite & nice. Thank you Taylor!

DEZTINEE S. 
Rating:
5.0

The young lady to whom I turned in the truck was extremely professional and cheerful. Whatever you do, keep her on staff and happy. After a negative experience with pickup, she was the last person I dealt with for this move and my overall impression of UHAUL is much better thanks to her. I only wish I had gotten her name so I could praise her personally. I'm sure it's in your records.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
3.0

Provide a convenient drop-off location. I was told the "lot is full" at the most convenient location. It was not full--I know because I had to drive past it to get to the other one. Phone customer service though was excellent.

james d K. 
Rating:
1.0

Train the manager at them the MacArthur Center to treat every customer equally and listen when someone is trying to explain something. She was not interested in hearing anything from me even when I told her that the truck was malfunctioning she didn't even check into it and dismissed it saying I was to blame.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Employees were friendly and helpful when we found I had a blown fuse which was keeping the right tail light on the trailer from working. They had a 10amp fuse available and we popped it in and had me rolling on out. only thing to improve would be check out speed. Was there for an hour trying to pick up a covered trailer but, overall experience was good.

TODD C. 
Rating:
5.0

Customer did not leave a comment.

Luann T. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

BRAD R. 
Rating:
5.0

Great people and attitude.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

JORDAN E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Sue O. 
Rating:
3.0

Staff informed us we could save some money by dropping off our rental at another location. That was nice but the change was not made to our rental agreement. We then received a call from the original drop-off site three after we dropped the vehicle off with the alarming news our vehicle had not yet been checked in. I then called our drop-off site in Milan and reminded hime to note the truck had been returned. If you need me to point out what needs to be addressed here then these surveys are pointless.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

paul A. 
Rating:
5.0

Customer did not leave a comment.

Alphonso D. 
Rating:
5.0

Customer did not leave a comment.

Jonalyn R.  |  Overall Experience 
Rating:
5.0

None. Everything was perfect.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

GAIVELLE W. 
Rating:
5.0

I Feel Like I Was Overcharged For The Equipment You Took A $100.00 Off My Card When The Rental Was $39.95 And The Dolly Was$7.00 What Else Was I Charged For

ROSA A. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Did everything on line but still had to redo it in line. Needed to get the trailer in Ball but had to drive to Alexandria.

Susan G. 
Rating:
5.0

Just wonderful people, with a smile.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

LEKISHA T. 
Rating:
4.0

Customer did not leave a comment.

JERRY W.  |  First Impressions 
Rating:
5.0

very friendly customer service

paul A. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

SHARON L. 
Rating:
5.0

No recommendations - very satisfied!!

Mark V. 
Rating:
5.0

Customer did not leave a comment.

EDGAR N. 
Rating:
5.0

Outstanding Customer Service

Ronnie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONIA S.  |  Overall Experience 
Rating:
1.0

I wasnt told that the uhaul didnt have a ramp to bring furniture on and off vechicle. Im also getting charged for gas that was brought back on the correct amount.

CHERI B. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Terris W. 
Rating:
5.0

Nothing, everything was excellent and the service was courteous and professional. The staff was very friendly and I appreciate it very much. Keep up the great work. Thanks

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Always clean. Lighted well. Price is excellent!!

Teniya G.  |  Overall Experience 
Rating:
5.0

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Waren K.  |  Overall Experience 
Rating:
5.0

Great people - good price

CHARLES B.  |  Overall Experience 
Rating:
5.0

The staff at the McArther Drive facility are very polite and helpful.

Trina T.  |  Overall Experience 
Rating:
1.0

Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs

Catrice E.  |  Overall Experience 
Rating:
5.0

The women went out of their way to show us all the details and the price is terrific for the facility!

CHARLES B.  |  First Impressions 
Rating:
2.0

The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

Ricky M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA R.  |  Overall Experience 
Rating:
5.0

The sales lady was very nice and helpful.

Kia B.  |  First Impressions 
Rating:
5.0

The staff were super helpful, friendly and accommodating. Great facility

Belva L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina T.  |  First Impressions 
Rating:
5.0

After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Joyce V.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine F.  |  Overall Experience 
Rating:
5.0

Great customer service and very helpful.

Catherine F.  |  First Impressions 
Rating:
5.0

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn R.  |  First Impressions 
Rating:
1.0

Rude, unwilling to accommodate their customers. Took forever to get in touch with.

Calob H.  |  Overall Experience 
Rating:
5.0

Nice

jeanette w.  |  Overall Experience 
Rating:
5.0

Great thank u

Kimberly C.  |  First Impressions 
Rating:
5.0

A clean, well-lighted place. Employees are friendly and informative.

John T.  |  Overall Experience 
Rating:
5.0

Everything went very smooth, everyone was very attractive and a pleasure to do business with

Rick M.  |  First Impressions 
Rating:
5.0

This is an excellent location to store your household goods and personal belongings.

SABRINA T.  |  Overall Experience 
Rating:
5.0

Even though staff was very busy, they were very polite and very professional.

JULIE T.  |  Overall Experience 
Rating:
5.0

Great service, very satisfied!

MICHAEL J.  |  Reservation 
Rating:
3.0

Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

Jennifer F.  |  Overall Experience 
Rating:
5.0

Listened to concerns and very understanding.

JULIE T.  |  Reservation 
Rating:
3.0

The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

Veronica P.  |  Overall Experience 
Rating:
5.0

The folks at this store are top notch. They know their business and work from opening to closing at top speed.

William K.  |  Reservation 
Rating:
5.0

Great !!

carl s.  |  Overall Experience 
Rating:
5.0

Good staff and facility. Highly recommend

EDWARD H.  |  Overall Experience 
Rating:
5.0

It was always excellent service and the workers are very friendly

SALLY M.  |  Overall Experience 
Rating:
5.0

All good!

Campion M.  |  Overall Experience 
No reviews have been submitted for this location.

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