Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at MacArthur Dr

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Monica B.
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Excellent, excellent customer service in Alexandria, LA. The key return box in Monroe, LA was broken so I had to leave the truck and return the keys the following day...

Rodney B.
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It was very easy to reserve, pick-up, and return the equipment. This is one of the friendliest customer services staff I've worked with at any business.

Mary O.
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Customer did not leave a comment.

DORINA D.
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Customer did not leave a comment.

Alex B.
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Nothing at this time

Adam R.
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Customer did not leave a comment.

Timothy K.
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The Lady that helped me was very helpful. Although others were very difficult

Sharon L.
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Customer did not leave a comment.

CELESTE B.
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Customer did not leave a comment.

Merideth R.
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Make the mobile checkin process easier. If there are certain requirements as far as documents or information, renters should be aware instead of expecting an easy, stress free checkin.

Kierra M.
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My only comment is if the gas meter needs to be pass f to count as a full tank they customer needs to know that. I returned the truck with the tank on f and was charged $10 extra dollars because it was passed the f.

Jude L.
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Staff very friendly and helpful. Truck clean but needed maintenance. Front end out of alignment, tires worn and out of balance. Front end shook once you reached 45 mph They no fault of the pick up location, we had our truck canceled the afternoon before we were to pick it up even though their policy states notification will be 48 hours prior. Supposedly reassigned us a truck 40 miles away who were to call us; never did. Called uhaul, took over 20 minutes to answer, then hung up on me Unfortunately, we had no other choices or I would have used another company

EDWARDF B.
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Customer did not leave a comment.

CHRIS L. | Overall Experience |
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Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

LISHA J.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Bethany S.
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Customer did not leave a comment.

Wayne K.
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Customer did not leave a comment.

JERALD D.
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Nothing really staff understood my needs and satisfied them.

Douglas F.
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Customer did not leave a comment.

GAYLA V.
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Customer did not leave a comment.

Jerry M.
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Customer did not leave a comment.

BILLY D.
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i only needed to rent the trailer for 24 hours; however the online option would not let me and made it be rented for 2 days. When i went to pick up the rental i advised the UHaul guy and he said he would fix it but he did not. When we brought it back within less than 24 hours to the drop off location we once again asked for it to be changed to 1 day rental but they said they couldn't change it. therefore, I was charged for 2 days when i only needed it for one day.

Sonny B.
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Customer did not leave a comment.

william B.
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Customer did not leave a comment.

Derek W.
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ants were all in the dashboard

CALVIN PETER P.
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Customer service was the best I ever had , I will be back to this location

Mary O.
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Customer did not leave a comment.

Donald R.
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When renting a Truck, test drive it at the speeds you will be driving it. We should have never loaded this truck. Horrible alignment and brake issues - was basically unsafe to drive but didn't figure it out until it was already loaded. Made the 7 hour trip but it was no fun!

Bobby B.
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The 26 foot truck is in need of a wheel balance. The left front shook badly and 60 mph was as fast as you could go before the drivers door shook apart. It drove straight and didn't pull left or right. Other than the vibration the truck was ok. However upon unloading ,we noticed there was a water leak in the mom's attic area and several of the boxes that were loaded up there got pretty wet. Our overall Uhaul experience was very good. We are no strangers to renting from Uhaul and definately willl use Uhaul in the future.

MARY V.
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Customer did not leave a comment.

LaShaunda D.
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Customer did not leave a comment.

STEPHEN S.
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Excellent service. Friendly and helpful staff!

Marybell R.
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The ladies in the Alexandria location are very efficient and accomodating. I had to change my date of pick-up and it was as simple as picking up the phone. I rented a 9' cargo van and it met my moving needs. The only problem I had was attempting to check it in online, the app kept giving me a location error, it was a tech issue and it could have just been my phone. I was able to contact a U-Haul representative, Katie, after hours and she corrected the issue immediately. Thanks again!

April J.
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I had a appointment to pick up a truck at 11am. I asked one associate could I get another truck she said no. I waited almost an hour then I went back up to the register and asked another associate about my rental she said that the rental wasn't in I asked her at that time could I get another truck she said she could give me a bigger truck. I don't know why they didn't offer me that truck earlier because it was in the yard. I feel like I shouldn't have been charged for the extra miles or the gas I had to put in a bigger truck.

JOSEPH C.
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Nothing and LeAnne your employee was amazing. A true hustler. You need more employees like her. Give her a raise.

DEANNA A.
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Nothing. I think they were short handed but still made things happen quickly and smoothly. Great staff with great attitudes!!!

barbara D.
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Customer did not leave a comment.

JAMES G.
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Customer did not leave a comment.

Jason E.
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Customer did not leave a comment.

Cheryl P.
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Customer did not leave a comment.

Waren K. | Overall Experience |
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Customer did not leave a comment.

Billy B.
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Return here was smooth and efficient. Nice set up for returns.

jerry F.
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Customer did not leave a comment.

Scott S.
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Communication with customers

Jeremy W.
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great rental

Bridget G.
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Excellent customer service and easy process

LESLIE S.
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check in was fast and lady helping me disconnect was pleasant

Barbara W.
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Truck was clean and ready to go when I got there. Personnel were helpful and friendly. When I returned it, he inspected it quickly and I was on my way. Very satisfied customer. One thing, the truck pulled to the right some.

Daniel D.
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Customer did not leave a comment.

Summer M.
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Customer did not leave a comment.

Joycelyn T.
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My sales person was excellent. When I returned my rental truck she did the process and had me finished in minutes. Also very friendly and personable.

Mari B.
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Online process quick and easy

SHAMIR F.
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Its unfortunate they are understaffed, because the lines are very long, but the customer experience is great. I love the employees I've dealt with. I don recommend this Uhaul location.

RONALD B.
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great folks to work with!

KIMBERLY S.
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Customer did not leave a comment.

TIMOTHY V.
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Customer did not leave a comment.

Warren K.
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Customer Service

DAMON L.
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The ladies here are amazing! They go way beyond customer service!! Great job!

Maryanne C.
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The young ladies we worked with Aug. 27 were excellent!! City was without power due to hurricane and they were taking care of customers using their cell phones. We were surprised and very thankful they were at work. Their dedication allowed us to pick up a much needed generator. Thank you!

JAMES C.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Larry R.
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Mr Chris was very helpful when i returned the rental, he even helped me air up my tire, on my truck,... he was very polite, he is definitely a employee you would want to keep around fir a long time

Glenn C.
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Customer did not leave a comment.

TED H.
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Customer did not leave a comment.

GARY E.
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Everything was good.

Journie D.
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Customer did not leave a comment.

GERALD P.
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Customer did not leave a comment.

Justin J.
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The online equipment return process was very smooth and user friendly. The one critic is that the check-in/pickup process took a little long, because they seemed understaffed. There was only one person in the building to help customers, and even she couldn't focus on just us, because other people ran to her with problems, and business phone calls interrupted her as well.

Sharon M.
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Reservation system with app is difficult to use.

LINDA B.
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Customer did not leave a comment.

Delphine welch H.
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Customer did not leave a comment.

DETRICK W.
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I was over charged for mileage and the equipment was not usable for what I needed

CHARLES B. | Overall Experience |
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Great people - good price

BRENT A.
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We were schedule to pick up the Uhaul in Harvey. Michoud Blvd pickup was more expensive in the end. We had to pick it up a night earlier than we planned due to how far out of the way it was for us. That is not Michoud's fault, that is poor logistics on U-haul. U-haul should have done more in compensating for the mistake on their end.

RICKY M.
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Customer did not leave a comment.

Renita C.
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Nothing to improve just keep serving as you are thank you so much

justin O.
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Customer did not leave a comment.

Lindsey C.
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I requested a dolly for 7.00. I paid for it also. It was not in the back of the u-haul.

Demi E.
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Be honest with all customers like LeAnne! They all need to be more like LeAnne and you would have the #1 Uhaul location!! She is the reason people come back to y'all I guarantee! Thanks again!!

Tuyet T.
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Best customer service!

Shay J.
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Wonderful staff at both facilities and very good and reliable equipment 10/10 will end up using again

Trina T. | Overall Experience |
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The staff at the McArther Drive facility are very polite and helpful.

Dewayne T.
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Customer did not leave a comment.

DAVID M.
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Customer did not leave a comment.

Joe L.
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Customer did not leave a comment.

Wayne T.
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Customer did not leave a comment.

Lindsey C.
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Customer did not leave a comment.

Tammy C.
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Customer did not leave a comment.

chris B.
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Customer did not leave a comment.

LON R.
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...

andrew B.
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For me the service was excellent

Catrice E. | Overall Experience |
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Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs

STEPHEN W.
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Excellent customer service. Thanks.

jon T.
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not a thing .it was perfect!

William G.
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Customer did not leave a comment.

CHARLES B. | First Impressions |
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The women went out of their way to show us all the details and the price is terrific for the facility!

VERONICA P.
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Lady waited on us quickly and we showed her the tire and she said she would change it and not rent out again like that.

Kenneth W.
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Leanne was knowledgeable, friendly, and efficient. She was a pleasure to do business with

Brandon C.
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Customer did not leave a comment.

CYNTHIA F.
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Customer did not leave a comment.

MYCHEAL M.
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Love this location..the people there are awesome...

Joe G.
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Customer did not leave a comment.

Beverly G.
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Very friendly and quick service based on staffing.

BARBARA M.
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Customer did not leave a comment.

jennifer W.
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Customer did not leave a comment.

Ricky M. | Overall Experience |
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The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

LISA R. | Overall Experience |
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Customer did not leave a comment.

Kia B. | First Impressions |
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The sales lady was very nice and helpful.

Belva L. | First Impressions |
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The staff were super helpful, friendly and accommodating. Great facility

Trina T. | First Impressions |
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Customer did not leave a comment.

Joyce V. | First Impressions |
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After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Catherine F. | Overall Experience |
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Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine F. | First Impressions |
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Great customer service and very helpful.

Jonalyn R. | First Impressions |
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The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Calob H. | Overall Experience |
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Rude, unwilling to accommodate their customers. Took forever to get in touch with.

jeanette w. | Overall Experience |
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Nice

Kimberly C. | First Impressions |
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Great thank u

John T. | Overall Experience |
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A clean, well-lighted place. Employees are friendly and informative.

Rick M. | First Impressions |
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Everything went very smooth, everyone was very attractive and a pleasure to do business with

SABRINA T. | Overall Experience |
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This is an excellent location to store your household goods and personal belongings.

JULIE T. | Overall Experience |
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Even though staff was very busy, they were very polite and very professional.

MICHAEL J. | Reservation |
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Great service, very satisfied!

Jennifer F. | Overall Experience |
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Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

JULIE T. | Reservation |
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Listened to concerns and very understanding.

Veronica P. | Overall Experience |
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The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

William K. | Reservation |
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The folks at this store are top notch. They know their business and work from opening to closing at top speed.

carl s. | Overall Experience |
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Great !!

EDWARD H. | Overall Experience |
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Good staff and facility. Highly recommend

SALLY M. | Overall Experience |
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It was always excellent service and the workers are very friendly

Campion M. | Overall Experience |
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All good!

No reviews have been submitted for this location.

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