Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at MacArthur Dr

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Art D. on

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DAWNN S. on

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William M. on

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kierra f. on

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Murrell R. on

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charles e. on

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Just keep the great service you have now ??

Tanya E. on

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Ken P. on

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Tiffany E. on

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Dana M. on

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I rented a pickup to travel 10 miles from storage unit to my sisters house. It’s a 5 min trip each way I put 2gallons of fuel in bringing it up over where it was when I picked it up I was charge for 61 miles. I don’t know who wrote the mileage in the contract but they most assurably wrote it wrong or gave me a different truck. Please make sure you check your mileage before and after trip. My sister had same problem in the prior month. A 40 dollar rental cost me 80 dollars for mileage I didn’t use. I give uhaul a lot of my business but if going to to robbed I won’t be using them again. Very disappointing

steve j. on

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Brenda J. on

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I found all employees courteous and willing to help.

Todd C. on

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Sara was in constant contact with me and both apologized and explained why the moving van wasn't ready for me. She also offered me a $50.00 discount for being so late. She offered good communication and good customer service. I will certainly use Uhaul again in the future.

CARLEENE B. on

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Everyone was so nice and sweet I enjoy then I'm going to come many time for my service

Michael G. on

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william y. on

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Continue doing the same thing that you are doing. Attending to customers politely and timely. Service was great and very fast.

Rudolph B. on

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The trailer lights did not work. I did not know until I was on the road, already 100 miles away.

Joan M. on

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We ordered a 27 ft truck and when I called back next day to confirm, the office told me there was not a 27 ft at pick up location, only 15 ft. Very dissapointed, we had to take due to not having any other truck withing 150 miles.

William K. on

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Shonetelly T. on

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Cameron was very kind,helpful, and pleasant. Need more like him

Michael S. on

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CENLA M. on

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As a mover I spend a lot Of money with uhaul and just because I was late a few times dosen't mean I should be cut off for Service.

taneisha s. on

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jason m. on

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Christina at Alexandria La location was absolutely amazing. Very very knowledgeable & helpful as well as kind & courteous. Was a great experience throughout the entire process. Definitely 5 stars

CENLA M. on

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Uhaul is the best

tony j. on

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Make it much easier (and sane) to get thru to an actual person at the local offices. My experience in that regard was a total nightmare. I would give your company an F when it comes to getting thru to a local rep.

Jackson D. on

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Rick M. on

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Everything went very smooth, everyone was very attractive and a pleasure to do business with

David F. on

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anthony h. on

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Keep doing what you do best...

Wade H. on

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More customer service reps needed

Maydeleth C. on

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Sam P. on

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Every one there were great

senthy w. on

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Charles H. on

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Ryan F. on

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Great

CENLA M. on

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I Thank God for U-haul and the employees.

debra j. on

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Drop off on a Sunday only two workers took a while maybe a person to check in people dropping off and someone who is renting might help getting drop off people out quickly

David E. on

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great service prompt and courteous

lori m. on

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David C. on

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The young lady that waited on us was very responsive at the counter and while loading the trailer. She walked us around the trailer we rented noting any damage with us as well as checking the tires and hitch and safety chains again prior to us leaving. I considered her to be very professional about her job.

DAvid W. on

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steve j. on

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CENLA M. on

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Chrandra C. on

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CENLA M. on

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Heather H. on

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I absolutely hated having to do a checking on my phone with pictures that show nothing! Go back to walking around WITH the rep my anxiety was up until checking the truck back in over that nonsense. Fix that then it would be the perfect experience.

Justin B. on

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REMUS J. on

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The branch manager was very rude and had the wrost customer experience. I reccomdmend that she recieve some training.

Laurel S. on

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BLAKE C. on

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James S. on

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Joseph H. on

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Equipment return process went smooth and quickly. No waiting time, equipment inspected and detached with no problems.

CENLA M. on

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Always a great experience at this location.

Joe W. on

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The lady who assisted me was so friendly and safety-conscious! She went out of her way to make my rental easy!!

gerald g. on

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Reserved a U-haul and dolly a week in advance, and once I went to pick up the vehicle/U-haul I was told there weren't any dolly's available. Employee attempted to sale me a dolly which wasn't the plan. Not sure about using U-haul again. Price is advertised at 19.95, but end up paying approximately $69 for a total of 3hrs of usage.

keely m. on

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Jessica L. on

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good for now.

Donetha C. on

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Scott M. on

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TERRY J. on

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Ronald F. on

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W T M. on

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ovell s. on

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RODELIO S. on

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Just continue having professional staff and efficient equipments !!!

Errin G. on

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Everything was excellent. No improvement needed.

Kimberley W. on

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Dropped out that night therefore didn't interact with anyone but when we rented before everyone was very nice and knowledgeable. Really appreciate you for your service and being helpful.

Cynthia G. on

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Returned the truck very easily. Customer service rep was friendly, knowledgeable and professional.

valerie l. on

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Mark J. on

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They need to have the equipment you reserve on sight for pickup.

malinda s. on

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Nancy S. on

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Matt B. on

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I had to drive 40 min to pick up my truck when there was a uhaul store 10min from my house. The truck I picked up was missing a gas tank cap which spilled out gas after I filled up. The uhaul place told me they were out of utility Dolly’s but when I showed up there were 2 in the garage. The truck was extremely loud like the passenger door wouldn’t shut all the way and sounded like a huge air leak the whole trip. When unpacking boxes in the very top front of truck the boxes and my gun cases were all wet . We also had a flat tire on trailer on way up . Upon further inspection there were several tires that needed replacing bc of tread wear.

Tracy P. on

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Extremely friendly! Quick and easy!

jenny m. on

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chuck a. on

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Michael C. on

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mark b. on

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I think it would be a good idea for uhaul to call the customer before their rental time is up and see if they would like to extend .

PATRICK E. on

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Todd C. on

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The enclosed trailer I rented was a little beat up but, none the less, worked just fine. Cameron, the young man who assisted me did a super job getting me hooked up and out of there and also received me back in when returning the trailer. Excellent customer service from this young man.

DONNA B. on

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Everyone was friendly and very helpful.

christy d. on

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James G. on

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Have mire customer service personnel available to service the overflow of customers.

Brock S. on

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Larry J. on

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Everyone was friendly and helpful, location was easy to access.

REann J. on

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STEPHEN L. on

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Very courteous and experienced staff. Got me in and out in no time. Thank you

Terrence A. on

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Friendly & courteous

Angela M. on

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Kevin C. on

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Rodderick G. on

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Michael N. on

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Excellent staff. Very friendly.

Jackie G. on

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Gloria D. on

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Air conditioning did not blow cold Charge for two days onlyneeded 1 rip off 20 dollars to load to high This location was not well staffed one employee was late other employees had to wait too long got mad and drove off so no I don’t intend to ever return to Alexandria Louisiana again in my lifetime nor would I ever stop there

Christie L. on

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I definitely don't recommend this uhaul location. I rented a cargo van for 12 days, was told that I would be charged $438.66 in total for rental and mileage. Needed to rent the pickup truck for a total of 3 days, I haven't even brought the truck back yet because it's not due until later this morning. So far UHAUL has $888.43 of my money tied up in all. This is highway robbery. Especially since I've rented like I have. Oh and the man who did my first contract didn't let me know that it was $19.95 rental plus mileage. Unfortunately I had to use these services, let me say once I return the pickup this morning UHAUL will never have my business again.

leslie d. on

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STEPHANIE H. on

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Outstanding customer service Employees were aweson took very good care of me

James D. on

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john g. on

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Dane D. on

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sophia p. on

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Everyone was wonderful....

Ietishea A. on

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CARLEENE B. on

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Everything was excellent just keep smiling thanks so much for your business.

Joy L. on

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Everyone was wonderful. This is the second year I've used UHaul for my annual vacation. The only thing is that I don't know where to park the Van, the signage has a stop sign, it would be better placed at the other end of the car port. Other than that wee item, things are perfect in my eyes.

travis d. on

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Noland M. on

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jody b. on

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Very friendly and helpful staff. Worked with me to get the correct rental equipment.

Willard G. on

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No comments are needed.

Treneka W. on

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Nothing

Erin R. on

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Doing great

Heriberto M. on

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Ray V. on

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ROGER B. on

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Nothing Diane Christine and Conner went beyond the call of duty. They are the best. Keep it up.

MELVINA L. on

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none

Tiffany G. on

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I made a reservation 2/25 for pickup 3/2. When I presented to the location the truck I reserved was unavailable and neither the manager nor the customer service rep assisting me advised me of such. Instead they downgraded me to a smaller truck and when I got outside to do the inspection I realized that I was not getting the size I reserved and asked why I was told that the size I reserved several days in advance was unavailable. I then asked why wasn't I notified and given alternative options as I would have elected to upgrade to a larger truck and gladly paid the difference. The manager said they didn't have any other trucks and I could take this truck or nothing. Her attitude was one of the worst I have ever encountered from a person in a position of management. I had made arrangements to get the truck and have a few friends make time to assist me with my move who would not be available any other time so I had no opportunity to make arrangements with another rental company and was left with no choice but to go through with my uhaul commitment but I will NEVER again contract or recommend uhaul for anything. This was one of the worst experiences I have had with anything customer service related.

Jareth C. on

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My pick up process was very easy and convenient, my return was very awful I dealt with the most Rudest representatives ever name Leanne she very unprofessional and does not need to work a customer service job, I don't even know how she was hired to deal with customers, she definitely needs more training on how to deal with customer facing issues.

michael d. on

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Angel B. on

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Love it always using this facility awesome service excellent equipment awesome storages

Micheal W. on

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The Alexandria location was probably the best looking Uhaul location I have been to. My issue was having to drive from Pollock to Alexandria to drop off when there was a location designated as my drop off site in Pollock.

Keyonna W. on

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Christina was super sweet and very helpful

Jessica D. on

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I feel like one of your sales associates over charged me

Craig S. on

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Dwayne P. on

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Christina was Great. Loved her personality. So difficult to find someone with her type of personality. Will definitely make sure she is on duty when I go back to rent again next month. Have no recommendations for improvement.

shiela r. on

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CANDACE B. on

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Dana S. on

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Excellent customer service!!!!!

Jose F. on

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Ray V. on

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Craig S. on

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john m. on

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SABRINA T. on

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This is an excellent location to store your household goods and personal belongings.

JULIE T. on

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Even though staff was very busy, they were very polite and very professional.

MICHAEL J. on

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Great service, very satisfied!

Jennifer F. on

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Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

JULIE T. on

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Listened to concerns and very understanding.

Veronica P. on

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The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

William K. on

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The folks at this store are top notch. They know their business and work from opening to closing at top speed.

carl s. on

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Great !!

EDWARD H. on

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Good staff and facility. Highly recommend

SALLY M. on

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It was always excellent service and the workers are very friendly

Campion M. on

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All good!