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MICHAEL TCustomer Reviews for U-Haul Moving & Storage of Central Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store manager was friendly and helpful. The truck appeared to be well maintained.
MELANIE BTook forever to get my truck
Gary CAwesome , well trained staff. Great facilities and easy check out of unit when we were done needing storage. Easy rental of pu truck for the day. We will be renting a big truck when moving.
Kathleen L | Overall ExperienceThe guy that helped us was super helpful.
DANIEL LI was supposed to return my 6 X 12 trailer at 7:00 a.m., but the Store did not open until 9:00 a.m. I was told I would have to drop it off or be charged for another day if I returned it at 9:00 a.m. I did do a self-return, but I am 72 years old and there was no way I could lift the trailer off of the trailer hitch ball. I did not know what I was going to do, when luckily another customer pulled into the parking lot, thinking that the store opened at 7:00 a.m. (this day was Sunday) and he helped me lift the trailer off of the ball. You need to change your policy on returns when the store is closed.
DENNIS BExcellent service. Everything was great'
DAVID SStacy was professional and very helpful! Thank you
CLAYTON PCustomer service provided before and after rental was Outstanding. Easy check in and check out.
WILLIAM HQuick and easy
Daniel JPersonnel met me when I drove in, disconnected the trailer, Thanked me and we talked about the possibility of another rental in a week or so.
Tim PThe auto transport left turn signal was intermittent. It took a little longer than expected to pick up the truck and auto transport.
MICHELLE PAdvertise the return app process, maybe on the receipt? vs just the app itself. We got there a half hr before the location opened and couldn't find any signage or information about using the app to return it. We ended up just installing the app on a whim and once we got to that point it was easy and straightforward
CHARLES PStaff was so nice and friendly. Made the process very simple and clear. Easy pickup and drop off as well as paperwork. Would definitely recommend this facility specially!!!
Sierra BTrailer was old and not clean
CHARLES ERates should be lower
Leslie C | Overall ExperienceHad issues after I rented the truck(personal).took a week before I even got the job done.When I brought the truck back,they let me use one of their storage garages for 1 month free.That was a big help.Great moving rentals company-U-Haul A++.
RANDY A | First ImpressionsI returned the trailer 04/12/25 at around 1pm. I got a phone call today at 1:53 that it was 24 hours past due. Someone failed to return it in the system. Not good for a long time customer who constantly rents from you guys.
NOE PCashier was very friendly & helpful. Great service from him!!!
BILLIE AU-Haul was professional & courteous from start to finish. Friendly contact.
BRIAN HTook a while to get looked after as there was only one staff member. He did the best he could.
DENNIS BFirst time renting and it was a very good experience.
JOSEPH SVery good customer service I would recommend
JOHN DHorrible experience. There is a couple living in unit A47 across from my unit. They cook food in the unit as well. The guy was creepy. The staff did nothing to correct the situation. I would like a refund for my last months tent as it was an unsafe environment. I am a longtime UHaul customer. As a result I was compelled to move my things to another storage facility. The staff on 4/6 was incompetent and unfriendly. This is the worst experience I have ever had with an establishment. I tried calling corporate number ion 4/6 and spoke with katiffiny, she was clueless and provided no help.
Steven W | Overall ExperienceDropped off after closing.
CHARLES CNo complaints or problems. Staff member very friendly and helpful. Much better than the S. Main location in my hometown in Roswell NM.
BRION JThe line was out the door and there was one worker. This was shortly after opening. Plus ther were to motor coach RV's waiting for Propane and a line on the road to get into the place on Main St. When we left.
Mandee CTanner,David and Darion was very professional and helpful they went above any beyond to make sure our move went smoothly. I would recommend them to anyone who needs help with truck rental and storage. Excellent job to the staff at U-haul✌️✌️✌️
NICOLE LThis is my go to UHaul location.
Larry LAlizae was awesome!! As was the gentleman who checked the truck back in. I did not get his name, but ut is always good to have customer service reps like them. They made me feel appreciated as a customer er and a person. Keep up the great work!
JOSEPH SThey could have more staff
KERRY GUpon my arrival no one was in the office. Two other people walked in and left. It took 20 minutes before two representatives finally appeared coming in the back door!
ROBERT VElevator was still broken. Tanner did not turn the power back on after "trying" to fix it causing me to go back to the office several times. The 2nd floor "Down" button is broken. Tanner needs to get his attitude and work ethic together and learn how to be a proper leader and people person.
Justin S | Overall ExperienceTanner needs to learn proper customer service and not talk down/disrespectful to customers. Without customers, there is no business. Dorian and David Hernandez provide excellent customer service.
JUSTIN SFriendly and helpful service thank you.
Pat LDorian and David Hernandez went above and beyond to accommodate me to provide excellent customer service. The elevator broke multiple times which they tried to fix onsite but had to contact the vendor which would not arrive for almost two hours. I was given extended access for the moving truck and would not be charged which Dorian took care of customer service aspect. The staff also stayed past operating hours to allow me to get my items out of the elevator which were previously stuck. Also, for security, I was given an extra lock to secure my items that I had already moved into the storage room before the elevator broke. Please recognize the staff at this location at the corporate level for providing excellent customer service and how to be a model for customer service. Thank you.
Justin S | First ImpressionsGreat and easy drop off. Friendly staff
Darren BThe person who helped me that day was awesome and had a great attitude.
ANDREW SGreat UhAul.
LAURA CTo clean the trucks in side better.
DANIEL AThis was my first time towing anything with my truck and the employees were very patient, friendly and informative. I rented the 6 x 12 cargo trailer.
CHRISTOPHER MI pulled into the drop off area and before I could get out of my truck the people were there and had pulled up my information. They unhitched me and said “your all set, have a great day”.
TIMOTHY LWe had our storage unit since 10-2017. In that time my wife became very sick and at times we had to pay late. They were always so kind and understanding. They work with us and over half the time they dropped the late fees. When my wife lost her fight with cancer, they helped me take her name off the unit. She always handled the storage, the insurance, and the credit card payments. I would recommend this site to anyone.
Jim C | Overall ExperienceGreat
JOEL NI found out on the road that the running lights did NOT WORK.i can't drive at night with out lights.i had to stay at a extra hotel night because of the issue.i will Never rent anything from uhaul again.ps I still have to rent a 20 foot or bigger box truck 🚛 to move the rest of my house.looks like Penske gets that business.when I dropped it off in Omaha I got NO DISCOUNT FOR THE ISSUE.
CHAD KThere was no regular dolly available, need to order more. Not an appliance dolly! Trucks used to have them zip tied and available.
Micheal KQuick and friendly...
DAVID CThey were pleasant, prompt and professional.
Scott PShut that dealer down
LOUIS CGreat experience and loved the location on Lindsay and Main! One thing I learned- a 10 ft U-haul does not have a loading ramp lol just so you know! I will DEFINITELY use this location again in the future!
GENEVA BAlways have the equipment there when a customer plans to pick it up. Do not send the customer all over the valley. The customer chose a location because it fits his/her needs. I found the new manager very helpful and accommodating.
ROGER RListen to a customer when theyre trying to explain a problem.
ERIN MSuper quick, in and out. Very easy to deal with.
TODD FIt was great people friendly and explained every question I had.fast and efficient.
Tammy-Ann VGreat service!! Staff was outstanding I'll recommend this office yo all my friends!!!!
GARLAND PDon't change a thing you guys do it right. Thank you!
ROGER STanner does a excellent job!
RONNIE RStaff very helpful and friendly
ALEXANDRE CWhen I was ready to return the truck, I called to find out which location was my designated return location. The representative on the phone said to go to Salt & Sugar. When I arrived there, it was closed, and at the same time, received a text to go to an alternate location with an address down the road. When I got there, it was a Macco auto which was also closed. I had past a U-Haul location on the way to Macco, so I went there to see if they could help me. I was told by the attendant that I couldn't return the truck to the U-Haul location, because if I did, I would be charged heavy fees for dropping it at an undesignated location. He recommended I go back to Macco as I was directed. I went back to Maaco and banged on the door thinking maybe someone was there since there was a vehicle in the lot. After no answer, I called the U-Haul agent who changed the drop off location to the U-Haul location I was just turned away from. It was ridiculous and unprofessional that I had to jump through all these hoops, when I was already exhausted from the move. Will consider other options next time.
CHRISTOPHER GThere was one employee at the branch when I picked up due to a call out. The wait was longer than expected but the one employee that was there was hustling to help us as soon as possible.
Gregory WThe person working by himself at 730 AM did an excellent job of serving several customers at once !
RONNIE RFriendly, easy to reserve, a lot less $$ than I anticipated paying. Truck drove smoothly. Definitely will do it again
ROBERTA GLove this location everything always goes through smooth and always has plenty of trucks for rent. Would highly recommend
CARLOS A | First ImpressionsEveryone was great, there’s honest nothing more they could have done to make the experience not only smooth but stress free and easy!! Just awesome customer service all around
HEATHER PQuick, easy and friendly. Maybe its the air in AZ vs Concord CA?
DAVID EGreat place, friendly help!
matthew s | Overall ExperienceMy storage was broken in to and nobody even noticed
Monica M | Overall Experiencestaff was extremely helpful everytime i needed something
william w | Overall ExperienceMost certainly use you guys again if needed happy holidays and thank you so much for everything that you guys do
Molly B | Overall ExperienceGreat customer service and personable.
PETER M | First ImpressionsThis location is absolutely amazing from the G.M AKEYS going out of his way to make sure we get the best deal,to there bilingual staff being able to speak Spanish to explain to my familey the price and deals Mr.Akey was offering this is what makes uhaul the best rental service and gives it that mom and pop old fashion trustworthy feeling......
banessa g | First ImpressionsLove these guys and they were awesome
Lisa P | Overall ExperienceThe staff was great. I wish they were open a little later
Kim S | Overall ExperienceVery good service and convenient, thank you so much for everything
Vanessa E | Overall ExperienceThe staff at this location are extremely friendly and very helpful! Thank you so much
CASSANDRA Y | Overall ExperienceNever had any issues with this storage unit, Robert the GM and his awesome staff keep the facility in immaculate condition!!
WILLIAM P | Overall ExperienceThe facility on Main in Mesa has ALWAYS been a major resource helping to facilitate our transitions in every aspect! I highly recommend your services to everyone I encounter, I’ve never had a bad experience!!! Thanks for all your help!!
Tyrone B | Overall ExperienceThe staff are simply fantastic, they are helpful , friendly, and knowledgeable. They made our Uhaul experience stress free and actually enjoyable. Thank you very much!!
MICHAEL W | Overall ExperienceVery easy to unload especially when with the carts that were there for our use. So much faster. Thank you
CHRISTINE F | First ImpressionsGreat customer service.
Brenda F | First ImpressionsSpecial Thanks to Matt from Front Office whom was Very Helpful and Especially Knowledgeable of All Areas of the Facilities. The Knight Watchman Robert "Saved the Day"(or night)in this case with an issue I was having and went Above&Beyond the call of duty in assisting me. Great Team! Thanks again to you Both for your ⭐️⭐️⭐️⭐️⭐️ Customer Service.
ANDREW S | First ImpressionsGood customer service 💯
bernice b | Overall ExperienceThe units could use a little more light.
Jenny S | Overall ExperienceThe team made renting my unit easy and it was quick. I love the text process for confirming things since I was renting over the phone.
Terri H | First ImpressionsVery friendly and helpful staff
JEFFREY Z | First ImpressionsGreat customer service from all employees. Explain everything and address any concerns or questions you may hhave.
Carolina S | Overall ExperienceThe manager Robert was overall fantastic with his great customer service and genuine concern in making sure he assisted me with any concerns regarding my relocation from Chicago to Mesa and my belongings.
TANYA L | Overall ExperienceI have always been treated with respect. I would recommend them to my friends and family.
NORA S | Overall ExperienceThe staff was very helpful. The facility was clean.
CRYSTAL G | First ImpressionsA bit more expensive than other places, but you get what you pay for. Staff is amazing and extremely helpful. Facility was very clean and secure, and the truck was clean and in perfect working order. Thanks for making my move easy.
Daniel M | Overall Experience👱🏽♀️
April W | First ImpressionsThe manager and staff were very knowledgeable and helpful. They also were very engaging and polite. They assisted to make sure I had what I needed.
Carol W | Overall ExperienceN/A
Charlotte T | Online Move InGreat services
William B | First ImpressionsLady helping was very very good and courteous. She deserves a Big Cookie.
Dave J | Online Move InI was given this location from the 800 number when I rented a truck, a month free rent was to be included it was not. The rent increased without any notice, thats just shady.
mike g | Overall Experience2947 E Main staff were excellent! Friendly, knowledgeable and efficient. However UHaul online stated that we were to rent at 125 W Hampton Mesa, AZ and when we arrived on location there was no office so we went to the office at 447 W Broadway Mesa, AZ one staff was training and the other was rude. The storage unit we reserved was not available and we had to go to another location at 2947 E Main Mesa, AZ. This was not acceptable from Uhaul corporate to reserve a storage unit and not have the unit available upon move in.
Kristen H | First ImpressionsThe crew at this location is always great
William P | Overall ExperienceVery nice, would use again. Thanks
Beverly E | Overall ExperienceJake and his staff were very friendly and helpful knowledgeable. Highly recommend this location!
Debbie M | Overall ExperienceThis location isn't the newest, most modern facility, but it is clean and well-maintained. This was by far my best experience with a storage facility. Staff was always courteous and helpful and Jake is very helpful and accommodating to make sure customers have a great experience. Thanks everyone, it was great doing business with you!
William H | Overall ExperienceElevator out of date needs to be updated so you can ride to(up/down) second story with your items A/C not kept at a constant for items Humid several times
KATHLEEN P | Overall ExperienceI have been charged $138.32 to my credit card twice now for a storage space that was supposed to be free! Please refund the full amount!
Jennifer C | Online Move InIt's an older complex, we've had storage units a few times and I will admit they have been newer properties however they've been cleaner, so that's something that definitely makes you feel like someone is walking the property. Here it did feel as if we are locking it up and it's secure but we didn't get the same sense of security for the overall property that we would get where there is staff that walks though and picks things up.
Sharon G | Overall ExperienceYou have to enter your access code at 2 different locations to get in. The check in keypad near my bldg worked the day I moved in. It hasn't been working since then(2+ months). I keep asking for it to be fixed, otherwise I have to run into the office to check in. They say use the other one at the other end of the property. Not convenient..The office staff is great though
Debbie P | First ImpressionsThe units weren't lit nor climate control like stated.. as a matter of fact thermometer in hallway read 110 degrees..was being charged for climate control huge scam . Glad I went into check as I had climate sensitive sporting goods and collectibles..meth heads were also hanging out if not living in their unit..all in all pretty crappy place..
Attila V | Overall ExperienceI’ve never had any problems with UHAUL. I will definitely continue to use their service.
Frances B | Online Move InVery friendly staffing
Debbie M | First ImpressionsThe Unit was supposed to be climate controlled. It was super hot in our Unit and had bee for quite some time.
Reba J | Overall ExperienceJake and his wife are good folks who do their best and that means a lot to me
David L | Overall ExperienceThank you guys for everything. The service and amenities were exactly what we needed. For any of our future storage needs, we will definitely be coming back here.
Cole G | Overall ExperienceLeave me alone
joseph g | Online Move InNa
Pete M | First ImpressionsSo helpful and informative. Walked me thru everything, showed me how to use keypads. Made my feel like I was someone!
Nina J | Online Move InJake and his crew are excellent!
JOE H | Overall ExperienceJake and all others at this site are great! Thank you!
JOE H | First ImpressionsThis was by far the friendliest, efficient and best maintained U Haul I have done business with by far. Always a smile, secure and well monitored and the staff goes out of their way to make you feel you are part of the family. Storage, Equipment and Supplies, Propane, Highly Recommended Thanks Jake
Richard W | Overall ExperienceThe gentlemen that were there on Sunday are amazing!! I had to switch to this facility to get a bigger unit. Sean held the unit for me until I got there. It was ready when I got there and they were friendly and efficient and I will recommend this location to anyone looking for a storage or truck rental.
Gladys R | First ImpressionsThe male manager was not very helpful. He acted as though he was upset with us.
NORA S | First ImpressionsThe folks that manage the place are extremely nice. I think they are husband and wife team. And they are a great team as well as very professional. I rent vehicles from them and only them and have nothing but positive reviews for both of them. Mike CasConi 480-599-8697
Lucy G | Overall ExperienceThank you for your assistance,
emsa t | Overall ExperienceI have very mixed feelings about this Uhaul store. When I booked the trailer and unit online things were great. After loading their trailer, which worked well, and driving 20 hours we were told that because their units were 75% full they could not rent to us with the bargain of the first month free. This was what the online booking assured us of. They offered us another Uhaul establishment down the road. It was over 100 degrees and we were exhausted. Plus, we had already finished filling out all the paper work. We bit the bullet and paid for ALL months. So, it was a bait and switch!! The place was clean and the people were kind, just stubborn. We live out of State and could NEVER EVER get them to answer the phone at this establishment!!! VERY upsetting. I will NOT book a unit with Uhaul again.
kristine w | Overall ExperienceVery short staffed location. The general manager was essentially on his own. Check in took quite some time. It left me with a bad impression of the corporation as this was the second location I visited with staffing issues. It seemed like an unfair burden to the manager.
debra z | First ImpressionsJust another normal pleasant experience here......... from a client of 10 years experiences.
Lowell H | Overall ExperienceI really appreciate you guys so much for not only getting me a truck right away but also blessing me with first months free on my storage unit. I will definitely be using you for any moves I need to do in the future. God bless you both for everything you do, I pray you keep doing what you do for people & know it will come back 10x fold.
OKEEMA H | First Impressions😁
Randy F | First ImpressionsI paid my storage fee on the 25th the full fee of $81.94. When I turned in my storage on Sunday, the 4th. No one offered half my funds back. I’m certain the smaller storage unit will be rented soon. For that I’m dissatisfied.
Bertha W | Overall ExperienceI have been a customer of this business over the past 10 years.
Lowell H | First ImpressionsAll was excellent during our need for extra storage! Also an excellent and convenient location to purchase propane. Jake was always professional and friendly, thanks!
JOE H | Overall ExperienceLove it
Lucy G | First ImpressionsI was told on the phone by Rich that the Truck that I rented came with the first month free storage unit but when I showed up to move in there we're no notes in the computer about the first month free.
Richard P | First ImpressionsThe General Manager (Jake Umbs) does an EXCELLENT job of maintaining the facility and making its customers feel welcome.
Philip W | Overall ExperienceWe rented a u-haul trailer and storage facility. U-haul website said we would get one month free of storage space for renting a trailer and storage space on-line. They even e-mailed us a receipt showing first month paid. When we got to the storage facility, they said they did not have to honor that offer and did not give us a free month. We tried to contact U-haul customer service to complain and and despite their assurances that they would look into it, they never got back to us with any resolution after numerous calls to try and get an answer.
Bruce M | Overall ExperienceJake went above and beyond helping us pick the right size unit, explaining access, etc. I highly recommend UHaul for ALL your moving needs as every single person I encountered during our move provided exceptional customer service!!! We rented a truck, car tow, storage unit, and moving help subcontractors, made changes along the way, and every situation was handled promptly and professionally! 5 stars for sure!
Brenda K | First ImpressionsThe Manger Becky was very helpful. She knew exactly what I need. Not so much for her staff. William that works after noons did a wonderful job. He was friendly and helpful.
Charles A | First ImpressionsEasy and cost efficient
NNEKA B | First ImpressionsThe facility was quite a bit hotter than expected for a controlled environment facility. The sign says that the temperature range is supposed to be between 62 and 85 degrees but the thermometer in the building was reading over 100 and it was very hot inside. Everything else was perfect. Plenty of moving carts, very clean facility, and easy to navigate.
Philip W | First ImpressionsThe employees are great there. I was escorted to my new unit instead of just being told where to find it. I haven’t moved in yet but upon examining the inside of unit, I brought to “Michael’s “ attention, the framing along the floor in back was bent up off the floor. He mentally took note of the concern that it wasn’t my doing.
CHRISTINE O | First ImpressionsIt was ok. I was happy to have a storage unit. The door was kind of tough and would fall on your head if you didn't prop it up. The alarm system was a hit or miss if it worked. But don't worry, it would automatically kick on in 15 minutes. And I need to call cause I didn't get any type of pro-rate if I was able to receive one at all.
Shane C | Overall ExperienceGreat staff and very helpful
William N | First ImpressionsThe property was always clean. Happy with the overall service provided.
Jose P | Overall ExperienceNothing
Tatsunori H | First ImpressionsGreat place Great location great people
Dennis G | Overall ExperienceRooms were supposed to be climate controlled. The hallway had a/c. Neither of the 2 units we were going to rent had vents to the rooms and were hotter than our garage which defeated the purpose of a “climate controlled” storage unit.
LINDSAY I | Overall ExperienceHave been purchasing propane at this location for last seven months, Jake has always been friendly and has great customer service. When I needed additional storage I went here first and Jake and his staff were very accommodating and again great customer service. Thank you!
JOE H | First ImpressionsStorage manager Rebecca at location 723082 was very personal, professional, helpful and informative. Thank you
Michael R | First ImpressionsThe staff were friendly and very helpful!
helen f | Overall ExperienceAs big as U-Haul is and using computers because I used to work with you guys I had two separate units two separate entities that I had to deal with in pain when it should’ve been one I should’ve been able to pay here for this one as well as the one in Washington for some reason you crush the franks just like to aggravate your customers in one storage down and one to go and I will never use U-Haul again
Marlene E | Overall ExperienceOnly one person was working in the front desk area.
Jose P | First ImpressionsI will forever use this place. They were so helpful and understanding. Best move in experience EVER.
Gloria A | First ImpressionsEverything was good except for the cargo lift, it seemed to only kind of work when we moved in, but when we moved out, we couldn’t get it to work at all, so moving out was a pain having to haul everything down the stairs, other than that, it was fine
JUSTIN M | Overall ExperienceBooked unit on-line where we were given one month free rental because we also booked a cargo trailer. When we checked in they said they would not honor the free month promotion because units were in high demand. Originally given a unit on the 2nd floor but the elevator did not work. Luckily they had a unit on the 1st floor or we would have had to go elsewhere which would have been a major inconvenience especially if storage units were in high demand in Phoenix.
Bruce M | First ImpressionsEveryone went out of their way to be very helpful. We had been going all day for 4 days and it was obvious that we were tired, there were some issues but they were resolved very quickly. The issues were due to a misunderstanding on my part.
Cara F | First ImpressionsThe lift elevator was difficult almost all the time and it very rarely worked most of the time. The staff was awesome
GARY K | Overall ExperienceKeep it up, Great Job
Adam T | First ImpressionsI am now impressed that there is an alarm for ea customer ~ going the extra mile for the customer's safety & safety of their items.
KAREN J | First ImpressionsHelpful manager and crew.
RONALD G | Overall ExperienceGreat service
Andre G | First ImpressionsI have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.
Minnie S | Overall ExperienceProfessionals. I was well cared for.
RONALD G | First ImpressionsIf you want to know why the rating is poor a Manger would need to call to have conversation with me.
Bertha W | First ImpressionsThanks for all the help through the process.
Lawanda B | Overall ExperienceVery helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.
michael j | Overall ExperienceOne and half years ago I rented a storage unit. The key pad closest to my storage was inoperative. Yesterday the same key pad was inoperative. You have to use a keypad halfway down the building and walk back up to my unit. I am a disabled Vietnam veteran. Walking all that way 3 times was painful. Please fix the keypad.
Wayne P | Overall ExperienceThis is the worst experience I’ve ever had. I moved across country and the only stress I had came from your people and your facility. When I told them this no one cared. I will NEVER recommend this place to ANYONE.
Kristin R | Overall ExperienceFrom the beginning of our trip to the end u haul was very helpful.
Melody P | First ImpressionsThe two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!
Jenson M | First ImpressionsWhen I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.
Lance B | First ImpressionsCustomer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.
amanda n | First Impressionsthe unit was not cleaned out before we moved into it but other than that was a very great experience.
Heather E | Overall ExperienceFacility pathways are a little small for larger trailers, but good overall.
Richard B | First ImpressionsWe had a problem ,but a woman named Adriana resolved it for us very good customer service.thanks
Troy S | Overall ExperienceI’ve had less than favorable experiences with other U-haul locations, but this one was fine. No problems and staff was helpful. Other U-haul locations should learn from this one.
THOMAS S | Overall ExperienceI ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed
Carlia W | First ImpressionsI keep going back to U Haul. I count on them. Thank you.
SYLVIA R | First ImpressionsToo many billing issues. I paid a month in advance for May 2021 via a phone call from Chris saying my account was past due (even though I set my account up on recurring twice and money wasn't taken out properly) and when I arrived yesterday May 23rd I was locked out of my storage room. This has happened twice during my 6 month rental period. Lock should have been removed when I made payment to Chris early May. Thank God the office was open. Reps are not helpful, unfriendly, not trained properly. Originally I reserved a 10x12 back in November 2020 and when I arrived to rent truck and get storage room I found out they gave my unit away and was given a 10x10 storage unit that had broken door. Had to request that it be repaired. Staff was rude and acted like they didn't care and was told I could move my contents to another unit. Wow... May 23rd my car was hit by Uhaul driver in parking lot at Broadway location. Again, inadequate training! Staff should not have been driving a Uhaul truck without proper training. Horrible experience with Uhaul... repeatedly.
Sherry J | Overall ExperienceWe are leaving U-Haul because of our experience with this particular storage facility. We have repeatedly left messages for the manager, Jeff, to call us but he never did, we've repeatedly gone into the facility, but we can rarely catch him. The door to our unit building was broken when we first moved in and it took WEEKS to get it fixed. We tried to stress to the young man, who was behind the store counter, how important it was to get it fixed and have our belongings secure especially since it's not gated. His response to our concerns? He said that they had cameras that would record the thief's face and hopefully the police could catch him. Two things are problematic with this answer. 1. With COVID-19, most people are wearing a mask so the police couldn't identify him. 2. We didn't want our things to be stolen in the first place and the chances of getting them back, and in good condition, would be about nil. Couldn't believe we were having that conversation... After telling him that if it wasn't fixed within the next few days, I would be calling corporate...it finally got fixed. So... these are the reasons why we have moved our things out of U-Haul and moved them into a cleaner, gated, and well-maintained facility, Extra Space Storage. It' even quite a bit farther away, but it's worth the peace of mind.
lynn p | Overall ExperienceWe stored our items there for over 6 years and have been very happy with this facility.
MELISSA T | Overall ExperienceThanks for the best customer service
Vera T | First ImpressionsWasn't there long but everyone was helpful
Stephaine E | Overall ExperienceBathroom could be cleaner along with the storage unit could of been swept out ....could be cooler in where the storage units are.....
Heather E | First ImpressionsI was in need of storage and was on a time crunch, Jeff went above and beyond to make sure all my needs were met and exceeded. Highly recommend this location for storage and for moving trucks/supplies.
JULIE W | First ImpressionsThe store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.
JULIEANN S | First ImpressionsVery helpful group
Darla B | Overall ExperienceThere was a mix up with my unit when I first was there. I was supposed to be air conditioning the first 3 weeks I was there it was almost 80 degrees. When I left I had to take my lock off, they do not pro-rate if you leave early or stay late so that is concerning. When I left an employee with short shorts, was sitting there eating her yogurt, I asked her for a close out receipt, seemed like that bothered her because she had to stop eating. Very rude tone in her voice. There was only on lady there that was present, all other staff was rude and bothered by your presence.
Kerry M | Overall ExperienceUnit was not clean.
Sidney M | First ImpressionsOur U Haul on Main St. in Mesa Az has always been the greatest. Bill & Marjorie Burke
William B | First ImpressionsGreat customer experience!
Kenneth C | Overall ExperienceJeff Grieshaber and the rest of the staff are great!
Kevin S | First ImpressionsThe manager was excellent. Very helpful. The only complaint was a young lady who was always very rude. It was always a fight with her. I guess she's not working there anymore. Had I known that sooner, I would have stayed and continued my storage lease.
DELBERT D | Overall ExperienceThe manager and staff were great!
Paul W | First ImpressionsThe location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...👍👍2 thumbs up 😊😊
Stacy S | First ImpressionsI purchased “climate controlled” I have been there 3 times and it has been in the 40’s and 50’s in the unit. I told the manager and he didn’t seem to care.
Kerry M | First ImpressionsIt’s not secure and it’s a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.
JUDY C | First ImpressionsI would like to have the staff ask me of my needs ? In order to know the accessibility of the storage unit would work for me ? B4 going thru all the paper work and then finding out that the unit will not work ! Due to the location and what I would have to go through just to get there ! Everyone has different items to store...So it would safe alot of hassle and time for the person who is trying to find a storage accessible to his or her needs .
Ozark A | First ImpressionsI did notice that there would be trash on the floor sometimes and then weeks later I would come back and guess what, the trash would still be there. I think the facilities should be swept periodically.
wesley d | Overall ExperienceMy experience was less than optimal. The prices on the wall did not reflect the price I actually paid. I was paying 70+ for a 5×10 whereas now I am paying 37 with less hassle to access my unit. The security system would not work correctly and I had to make repeated attempts to gain access. I do however have two positive remarks: Harvest did a good job installing my hitch and the manager was helpful, but there was one staff member who had an attitude and bad choice in hair color. I will choose a different U-Haul location in the future for any rental trailer that I may need. Delpreet was helpful in reducing my monthly fee as well, but I found a better location that is more reasonable. So, price and ease of access were the two main factors in my relocation of my equipment.
Joel C | Overall ExperienceI have been an ongoing customer for years at Uhaul. And Jeff, the GM of the Lindsay & Main store has always been very kind and responsive to us with our truck rental needs. So his store was the first one we went to.
JULIEANN S | First ImpressionsThe gentleman that helped us out was very nice, and friendly.
Cary c | First ImpressionsQuick friendly and professional service.
Michael B | First ImpressionsExcellent service they go out there way for there customers! I have used this location for three years. Excellent management JEFF.
Leslie C | Overall ExperienceThe staff at Main and Lindsey was excellent! Great customer service! However the phone calls that where to the switch board to get service where WAY to long of a wait. Hire more corporate phone reps please
STEPHEN W | Overall ExperienceFemale who helped me was rude and irritated that she was not aware that I had reserved 2 UBox and had no one available to operate the forklift. She was on her personal cell phone in front of me speaking with another employee rolling her eyes while speaking about my situation. Her response was “look you can wait 2 hrs if yuh what because this is my last priority or I can get you in an unit.”
April B | First ImpressionsWhen I moved out the person that helped me was very kind BUT the other young man that was smoking right in front of me with no friendly manners musta got up on the wrong side of the bed. A little disfuntionnal is how I took it..the van I rented was nasty dirty, I've been with you for 4 years and never had issues with my unit but some of the staff need to be a little more friendlyer..
LAURA G | Overall ExperienceThe team was great and very helpful. Also, the store was clean but outside near our unit , it smelled like urine. Over it was a good experience.
Michelle V | First ImpressionsJeff was great to work with will definitely come back if I need anything
Douglas B | Overall ExperienceI just moved out of Unit B83 since it had a. Inch gap under the door that never had weather stripping put on it in spite of asking Manager Jeffrey multiple times and even calling the 1-800 number who sent an email to Jeffrey that was never responded to. When I lifted the door yesterday I discovered that the unit doors had been painted and overspray went under the door and ruined some of our household items. I am now having to file an insurance claim. I spoke with Jeffrey about this and all he would do is print out a form that instructed me how to go through the claim process. I asked if he wanted to see the damage and he said no. Miserable place to rent.
Lloyd W | Overall ExperienceThe kid at the counter was very polite, respectful, and kind , I was impressed with his professionalizm . and knowledge of product and services. I will recently recommend this location to my friends. Thanks for asking
Ricky C | First ImpressionsI went to move my items and a lock was on my unit and called the manager told me to just cut the lock off i didnt have anything to cut it off wit so i had to pay the movers a extra $65 so i could run to lowes to get something to cut it off with..the bad part the customer service rep said they put it on my unit by mistake..i should be refunded $65 i paid the movers as they had to wait a extra hr...
Loren B | Overall ExperienceGreat people and great service
Chad H | Overall ExperienceHomeless people living out of storage units were in the way when I would go to my storage unit. Feces on the ground. I enrolled in auto-payment yet was still charged a late fee.
Robert B | Overall ExperienceAll good
steve p | Overall ExperienceI would give 5 stars because it is clean, well-maintained and the people were great to work with. However, the freight elevator is very slow and awkward and OLD. It should be updated.
Norma L | Overall ExperienceThe customer service was over and beyond with my expectations.
Avey W | First ImpressionsThe mgr John - Is awesome. Understands the business.
David A | Overall ExperienceNeeded to interact with staff multiple times to achieve simple things. Three different people experienced the staff with me all seemed highly incompetent and more than likely under the influence.
Ashton E | Overall ExperienceI was satisfied with the service I received from the staff at u-haul. The one thing that really worked for me was the 24 hour access. My schedule sometimes isn't 8 to 5 so I thank you for having that.
Clint G | Overall ExperienceClean facility, friendly staff and excellent customer service. I would recommend this storage facility to anyone who needs short or long term storage. Easy access made rhis an exceptional experience.
Rowdy W | Overall ExperienceManager was super helpful
Jody O | First ImpressionsI feel like I was over charged for my units upon trying to do a move out. I got extremely poor quality equipment to use from trailer and dolly. And extra charges that I don’t believe I should have had
sarah b | Overall Experiencery responsive and helpful staff... Jeff especially! Thank you!
carol j | Overall ExperienceComputers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new
Marlene E | First ImpressionsIt was excellent
steve p | First ImpressionsIt was a good experience
LISA D | Overall ExperienceStaff went above and beyond the normal scope of customer service. We were very pleased with the whole experience and will highly recommend to everyone we know.
micheal j | Overall Experiencevery nice people i do like to come back and will recommend
rita s | Overall ExperienceStaff was friendly and professional. Checked me in and got a month of storage free. Took 15 minutes and then I left. Easy and cheap. My favorite.
Clint G | First Impressions*
john s | Overall ExperienceThe man helping me was very friendly and answered all my questions
Bianca G | First ImpressionsVery friendly staff
GARRY D | Overall Experiencegreat job main street u-haul crew, you guys and gals are stellar.
Michael S | Overall ExperienceQuick, easy, convenient. Manager was VERY helpful.
Robin L | Overall ExperienceVery happy with this location. They were awesome
Victoria M | Overall ExperienceMy unit was on level 2 and the elevator was faulty during every visit to my unit. It appears that a customer is living in his unit. I notified staff of issues, I was told that complaints are common.
ANGELA S | Overall ExperienceJeff was kind and quick. I am excited to have a unit and move my boxes in soon!
Kassie R | First ImpressionsThe people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.
Frank B | First Impressionsn/a
Lowell H | Overall ExperienceThe staff we dealt with were very friendly. The unit accommodated our needs.
Cindy M | Overall ExperienceStaff were very helpful and friendly at this location
rachael r | Overall ExperienceThe staff at this location were very friendly and amazing, always helpful, always kind, never let me down in any way. Was with them for a year and a half. Will go back to this location any day. Thanks
Mary S | Overall ExperienceN/A
HENRI D | Overall ExperienceVery nice
Pepper P | Overall ExperienceDave was very nice and informative.
Rowdy W | First ImpressionsWe have always used this location for storage and other services, no complaints about this location. Always great people!!
Lindsay A | First ImpressionsExcellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.
Chris R | First Impressionsfacility lacks space so access with long trailer is an issue for me facility shows its age vs. newer
Gary W | Overall ExperienceIt was easy to get my U Box. Jeff had it all ready to go and personally assisted me getting the tow dolly hooked up to my vehicle. Off and running quickly. The return check in was just as easy.
John P | Overall ExperienceI can recommend this location. Used storage as part of my trailer rental. Fast & efficient.
Johan D | Overall ExperienceGreat customer service.very satisfied
robert k | First ImpressionsVery accommodating facility and people.
david N | Overall ExperienceService was excellent. The clerk was very informative of services provided.
takai H | First Impressionsevery one was very helpful. Thank you,
Sharon C | Overall ExperienceThe employees were very friendly and knowledgeable
Alan L | Overall ExperienceExcellent courteous staff
kc b | First Impressionsprofessional staff. quick. effective
Gary W | First ImpressionsGreat customer service from the guy who helped me. Can't remeber name but he wears glasses. Fantastic and thorough
Feleiss K | First ImpressionsEmployees where kind and helpful.
ron k | First ImpressionsYour staff has a lot to learn about customer service. I encountered a few friendly representatives but many were lacking skills.
addie H | Overall ExperienceGreat place for storage needs.
Luetta W | Overall ExperienceDid not receive a notification when the U-box arrived.
Theron F | Overall ExperienceWith the reviews on Yelp I was a little concerned but they more than exceeded my expectations. We wanted 1 Ubox ready for us and they reloaded every time we left allowing 4 to be done it 1 day!!!!!!
Kelly R | Overall ExperienceGood place to store things but in my case I was placed there from Wisconsin which was quite a distance from where I lived it was the fault of the dealer in Wisconsin.
Steven L | Overall ExperienceI went in for boxes. I was helped quickly and they helped me load the boxes into my car.
Chalet F | ReservationUhaul shipping of UBoxes has been a challenge with this location, I would never Recommend using them
Alfred T | Overall ExperienceJeff the GM has really turned this center around! Very happy to be in business with this U-Haul Center!
Paul S | Overall ExperienceGreat service.
Nicholas M | Overall ExperienceNeeds to be air condition.
Anne F | Overall ExperienceThe staff is very helpful!
Venessa M | Overall ExperienceGreat Location. Great staff. James was Fantastic. Very impressed.
Steve C | ReservationPleasant experience
Lowell H | ReservationNo comment
Mary P | ReservationGreat customer service!
Amy D | Overall ExperienceThe entrance door to c49 where my locker is needs to be patched at door I had one of your carts full of my stuff almost fall on top of me when the cart the spot with no payvment.
Gary K | Overall ExperienceThere was a new employee...foul mouthed...he should be more respectful of others....other than that ...a very good experience.
David B | Overall ExperienceU haul box did not arrive on time. Once box arrived store did not have ubox trailer available so we had to wait another day before actually getting our box.
deborah c | Overall ExperienceMy only issue was with the u-pods I had in storage... it seemed to take a while when calling the office to find these and I got transferred around a few times too until we found them.
Jacob D | Overall ExperienceGreat place to rent from. No critters. We had a climate controlled unit.
Laura W | Overall ExperienceN/A
HENRI D | ReservationN/A
kristiane f | Overall ExperienceNot arriving in Arizona until Sept 10. Made other arrangments.
dave m | ReservationWe are pleased with the storage unit and the employees.
Marvin C | Overall ExperienceVery helpful
NATHAN B | ReservationNone
Roland G | Overall ExperienceVery nice, easy to deal with
Dennis J | Reservation.
Molly M | Overall ExperienceWas very pleased with how were treated thank you BILL
Bill S | Overall ExperienceThanks for all you help and a special thanks to Dave !!!
nathan v | Overall ExperienceThank you I would definitely use U-Haul again!
mary c | Overall ExperienceYour services were excellent, no complaints . Everything else went good as far as customer service!
JANE G | Overall ExperienceVery friendly group here. The manager of the storage, it's absolutely amazing.
Michelle P | Overall ExperienceGood job
Roger W | Overall ExperienceGreat job..
Barbara L | Overall ExperienceConvenient location.
Renee O | Overall ExperienceThe storage was great, but it would be super awesome if I wasn’t sent 7 emails every other day to “give my feedback about my expierence.”
kristen c | Overall Experience