Customer Reviews for U-Haul Moving & Storage at Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Main St

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Max A.
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Customer did not leave a comment.

Jeffrey Z.
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The dop off was not very organized.

Matthew H.
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Customer did not leave a comment.

Doyle W.
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Customer did not leave a comment.

adam S.
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What a joke . Rude rude person

Lisa H.
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Customer did not leave a comment.

Chester P.
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Matt and his Team. Know what they are DOING. GIVE TEM A RAISE.

Stevie A.
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Customer did not leave a comment.

JD B.
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The guy I spoke to rushed and didn’t fill out my reservation correctly. Caused a ton of problems when I brought the truck back. They weren’t friendly and didn’t listen to what I needed.

Erin E.
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Customer did not leave a comment.

scott P.
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Camelia F.
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Thank you Matthew and Randy for taking care of me outstanding customer service will definitely use y’all again and will refer my friends to you

Bryan G.
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Customer did not leave a comment.

Chester P.
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Matt has always shown Prof.care and showing. You how .To work the Eqptm.

Lee F.
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Everyone was polite and on top of their game with every aspect of the rental. I appreciated the politeness and speed of this deal!

Virgil H.
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Customer did not leave a comment.

Lyle D.
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Customer did not leave a comment.

Michelle M.
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I was dreading coming in after my experience with this location a few years ago when i was moving but i was pleasantly surprised on 01/20/2020 with the outstanding customer service I received. Matthew and John were extremely helpful, professional, friendly and fast!! I would definitely recommend them for your next move!! Glad to see a change at this location.

Jeff B.
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Everything was great. Keep doing what you are doing!

Charles H.
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Not a thing. Matt and his team are top notch! Always use this location even though there are closer options.

Phillip M.
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Customer did not leave a comment.

Doyle W.
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Patrick P.
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Becky M.
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We just experienced a horrible nightmare as Home Owners when our home of 24 years got a flooded basement. That's a long time of collecting things! And we had no idea what we were going to do with it all. A lot was ruined, however, more was saved, thanks to the swift attention of Matthew Woody at Uhaul. The truck we needed wasn't immediately available, but because of his diligence to help us, he found one for us. So we got everything we could save, boxed it up, and hauled it to a storage unit . Matthew showed us a great deal of compassion during this traumatic time and we want him and the Uhaul Company to know how comforting his treatment was to us and how much we appreciated it. THIS is how EVERY Company should treat their patrons. With dignity, compassion, concern, and helpfulness. We hope that you recognize Matthew for his beyond outstanding service.

Shirley M.
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Customer did not leave a comment.

Charles M. | First Impressions |
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Friendly and willing to walk you through the storage units to find the best size.

Jeffrey K.
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Very smooth transition. I did all the paperwork online so all I had to do was come in and grab the trailer. Don’t off was easy as well.

Theresa W.
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Customer did not leave a comment.

Curtis H.
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David B.
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Steven H.
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Mark A.
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Daniel L.
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Jaimie K.
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The staff was very friendly

Kelly D.
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Customer did not leave a comment.

Emily C.
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Anna P.
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The Tire Alert was on when I picked up the truck. If you charge for extra miles - you should also give a credit for returning with MORE GAS! There are never enough people at this location to get you in and out quickly.

Diane R.
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Customer did not leave a comment.

Greg W. | Overall Experience |
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staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Irvin H.
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Customer did not leave a comment.

Deborah M.
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Michael V.
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Nothing

Samantha R.
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Everything was great until I tried returning the truck. so Next time have a working uhaul app. because it wouldn't work, so I was charged an extra $20. never coming back.

Hiram R.
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Get some backup cameras!

James B.
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The customer experience was outstanding. We really appreciated the store manager taking care us. Great location.

Yvonne A.
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Good experience and the best price in the area.

Richard S.
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Interior rails in trailer broken and missing. At check/in I had to repeat much information already provided online reservation. U-Haul rep took a long time and needed 2nd rep to hook the trailer to my vehicle.

Katina J.
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Customer did not leave a comment.

GARY B.
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Good people working hard. It doesn’t get any better than this.

Clara O.
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The Staff was excellent! They had very good customer service skills. They knew their jobs very well, and was available upon request. There was no long lines because the staff moved quickly. I will definitely use this company again. They made my move very easy in the midst of a very stressful time in my life. Thank you. God Bless you UHAUL! Clara O.

Angela C.
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I return the cargo van i rented for less than two hours after renting it. I kept receiving texts & email. That the vehicle was dude back 7am sat. When i already returned it on friday. Did not appreciate that at all

Matthew B.
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I "checked in" the night before picking up the trailer, but the UHaul employee spent nearly 30 minutes getting all the information again. Then the manager told him to hitch the trailer up. He clearly didn't know what he was doing, and explained it was his first time. I hunted down the manager to take over. Entire process took way too long, particularly since I had entered everything the night before. If we had let the new employee hitch up the trailer, it could have been dangerous. NOT IMPRESSED with this location.

Tom L.
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Worse experience picking up a piece of equipment. Will not use U - Haul again

Eric B.
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I was given one of the new trailers and it was great! My request/suggestion would be to have a jack either on the trailer, or available to be put on the trailer. I rented a small 5x8 trailer, but I wanted to be able to park it in my garage for 2 nights after I filled it. However, with the weight in the front of the trailer, the tongue became too heavy to easily lift it back onto my hitch.

Francisco P.
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Customer did not leave a comment.

Rafael R.
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Brittany C.
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Very great customer service. Very easy return

bryan e. | Overall Experience |
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The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

Jeffie S.
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Have the truck cleaned and ready it was nice experience but they didn't have time to clean it out in the front

Beth H.
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It seems the times I have been in that location they are shorthanded and busy! The one employee that is there is always very nice but I sure wish you could always have 2.

Kent G.
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The truck I rented was dirty in the back, I was told it was full of gas when I picked it up and to return it full. I drove 19 miles and put 5.25 gallons of gas in it. When I mentioned this to the return agent he didn’t even respond to me. He was not customer friendly at all. I’ve rented from here before and was happy, this time it was not a great experience. He could have made an adjustment on the mileage that he charged but never offered anything.

SAIKUMAR R.
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People like Mathew and the other people at this location are really good at understanding the customers. I really like the service at Uhaul mainstreet Bloomington IL. Thanks guys

David B.
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Superb!

Elaine M.
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I neglected to get the name of the lady who checked in the return but she was helpful and thourgh in the process. Her service was excellent and she has and will make sure that whomever rents the truck I used will be happy with it

Martin B.
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Nothing. Great equipment and convenient location

Jennifer S.
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Customer did not leave a comment.

Devon J.
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Customer did not leave a comment.

Thomas L.
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The representative at the location, Matthew Woody (name tag said "Owner"), spoke negatively about other customers in front of customers who were waiting to check out. I already filed a corporate complaint and am waiting for contact from a member of Uhaul management over and above that specific location.

Lynn B.
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Workers a little more professional but it seems they are stretched then too.

Jeffrey Y.
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Customer did not leave a comment.

Wesley S.
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Charge your customers what you tell them returned the vehicle 3 days later you bill me all over again.

Jennifer B.
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Customer did not leave a comment.

Kapila P.
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Andrew was incredibly helpful and was very friendly. He is the reason I will rent from this location again. Midway through installing the hitch, he let me leave to go get gas before attaching the trailer. Really outstanding customer service.

Nathan R.
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Customer did not leave a comment.

dennis R.
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Don't like the fact you can't use a debit card.

Mike P.
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Customer did not leave a comment.

GERRY M.
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James M.
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Virgil H.
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Russell S.
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lena M.
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No a thing.The customer service was very beautiful .Thanks!

Chester P.
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Customer did not leave a comment.

Elizabeth L.
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I only did this survey to say the gentleman that assisted me was very helpful and accommodating. He was assisting multiple people at once and making sure to be thorough amd accurate. He was personable and I appreciate his service.

Derrick J.
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I rent from this location all the time and while there has been a couple issues this is by far the best location I've ever worked with.

Alvin A.
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Nice experience.

Gerald V.
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Customer did not leave a comment.

Jeff C.
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Olukayode A.
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Lenora S.
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My experience was very nice friendly very helpful I would recommend this uhaul to customers

robert N.
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The owner was very helpful and friendly

Markm M.
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Customer did not leave a comment.

Douglas J.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

John S.
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Joyce B.
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Mukesh P.
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Mohammad A.
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Scott M.
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Customer did not leave a comment.

Derrick J.
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Everybody was helpful and I was able to get hooked up and on my way fast.

DAN C.
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Great personel

Stephen S.
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Nice guys. Good customer service

Jeremy S.
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Customer did not leave a comment.

Kelsey R.
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Workers were SO nice and helpful and took care of me.

Anna P. | Overall Experience |
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excellent service easy to work with

Mariah B. | First Impressions |
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They were helpful and made my moving experience real smooth

Manesha m. | First Impressions |
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The service was great! No hassle! The staff was awesome!

Marcia H. | First Impressions |
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Great people fast lines

keith b. | Overall Experience |
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I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

Bojan P. | First Impressions |
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very helpful staff

isaiah b. | Overall Experience |
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Didn’t know about free storage unit upon rental upfront.

Irene D. | Overall Experience |
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Nice helpful people.

Dawn J. | Overall Experience |
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Very nice and helpful staff

No reviews have been submitted for this location.

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