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doddy hotzenbilerCustomer Reviews for U-Haul Moving & Storage at Main St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great, everything was as i expected. I would rent from this location as well. As an FYI, the other U-Haul location in Normal, IL actually set everything up via their computer system. And made sure everything was set at the Main St. location the next day.
Michael KearneyTook almost 5 hours for a hitch installment/wiring. Also my appointment was originally scheduled for 3/1. Took day off work. Got there only to be told they put me down for 3/11. Had to take another day off work. Friendly staff tho. Uhaul sent me the wrong wiring but luckily they had the one i needed at the store.
Derek SchummN/A
RENEE GATEWOODThe staff has always gone above to help me out!
Jeffery Shields | Overall ExperienceAndrew & Jenny always exceed my expectations.
Ann EnsenbergerYet again, Andrew & his team made the rental process easy and pain-free. Our Girl Scout council will continue to rent with them for our UHaul needs!
Emma MillerAndrew and his team make renting a UHaul super easy. Always a pleasure to work with!
Emma MillerMake the entrance more clear for those who are new to the area.
Tom TiearneyEveryone there was very friendly and helpful!
Jeffery Shields | First ImpressionsThe lady at the counter was so nice and seemed concerned about my situation and wanted to do all she could to make sure everything went smoothly!
Jeffery ShieldsEquip was all of the above and at check in the agent met us at the truck for a quick return process.
James ShuckGreat customer service
Bonnie KirkThanks for inquiring. Have someone separate for the phones. It’s a lot for a person to handle walk-ins and the calls. Maybe just part time if a full time worker would impede on the budget/finances of the company
Indea PoweTruck had transmission problems and couldn’t switch 1st to 2nd. It just kept revving the engine until you got to 25 mph. Engine light came in after 1st 50 miles. Brakes were squealing.
Tamara OlsonGood job!
yorwin rujanoThe problem was with the website
Barbara Ann KaidyStaff was extremely helpful and friendly.
Joseph AndersonThe staff was more than great. I unexpectedly needed a storage unit as I had rented a truck from you for a move from out of state, and there wasn’t enough room in my temporary storage for all of my furniture. I called and asked if there was an available first floor unit, and there was. The man volunteered that they were open until 7pm. When I got there it was obvious they were expecting me. The staff could not have been more pleasant and helpful. The showed me to the very clean unit and how to use the lock. I could not have asked for a better experience! They treated everyone in the store and on the phone with the same courtesy. 5+ stars!
Katherine Teague | First ImpressionsVery good expo
Rich CastilloThe staff was extremely helpful!
Scott BrelsfoardRequested an appliance dolly when I reserved truck but was not provided when I picked up truck. Store was closed so could not get one. Had issue with pick up on the app but customer service was quick and able to resolve problem.
Samantha NeuschwangerHelpful and kind staff.
Jennifer RingManager Andrew K was completely understanding and so helpful with a special circumstance that I had. He is a dream employee and I hope that he is appropriately acknowledged by this company!! the best customer service ever!!
kirby bunnellJust keep on doing what you are doing Thanks
Matt BrennanExcellent customer service. Quick and harmless process. Happy customer.
Phil YocumFront desk staff was great! The woman who helped us is always easy to work with.
Susan Saunders-SpringMake the rear view mirrors on the trucks adjustable by the driver. Either manually or electronically.
Ted LaidigExcellent customer service. Check in and out was fast and efficient.
John LindstromVery efficient group.
Rhea MaysSame as above
Tara GibsonThank you for the excellent service!
Daniel MardisThe person checking out the equipment could have been a little nicer. She pulled the truck around then as I was talking to the person who took me she just left the truck there. I went in and asked if I was okay to take it. She just said yes and said she didn’t see me? I was a car length away talking to a person in the car.
Elizabeth KeithEverything was perfect. It was easy and fast.
Lisa PratherPerson who helped us was kind, patient, and funny.
Marisa RaabThis has been the best location I have used. They are 100% accomodating, friendly and professional.
Nancy Hirsch | Overall ExperienceHad a slight change in the check in process, after hours. Not sure if the APP was an issue on taking phone photos or my phone, since ever time I rotated the phone, the photos were reset. (took me a while to figure that our.) but overall, rental and equipment worked great.
Martin BehrensYou have been more than wonderful. I can't rent a vehicle because I don't have Credit card. You were pleasant and nice and very accommodating when I forgot some of my personal belongings and saved them.forme to come back and pick them up!!!! Excellent service and great equipment. Have spread your name as who to rent from.
Mary BacklundAndrew was great
Donald Hazzard SrI picked up yhe box truck and drove approximately 1 mile. I stopped to get gas. When I git back in rhea truck, no engine turnover or lights,etc. I called uhsul dir assistance. I was told he had customer and could only do one thing at a time and to call roadside assistance. I ended upbilled 78.00 for finding the battery cable was loose. The truck was faulty and I had to pay the cost. I will not use uhaul again and will not endorse this specific uhaul.
Vickie ReynoldsThe drop off location was helpful.
Rich FileKeep doing what you are doing. I felt you treated me the way you would want to be treated. That's a good business philosophy.
SEAN BAKERMore parking
Randy McClureThe staff was extremely helpful and professional while assisting with the rental and return.
Michael GannonI really appreciate that whenever I go into this location, staff and management are always friendly, helpful, and very professional.
Nancy Hirsch | First ImpressionsAndrew's team at this location are exceptional people to work with for my storage or truck rental needs. They always provide a top-notch customer experience. If I could give them a ten star review, I would.
Nancy HirschThe o lyrics thing that hasn't been taking care of. Was my experience rental. I had exhauste fumes inside of cab. Took it to get it checked. Auto zones diagnostic as a catalytic converter needed replaced. 3 days sick falling asleep at the wheel and rest areas. Road side service told me yo get a hotel they would be out in the morning. Morning came roadside said there was no reason to have them come out and yo keep going. Couldn't take the fumes anymore. Stopped at mechanic. He wrote up a paper said the Doghousing was not latched or sealed. I ending up sick. Can't get a lawyer to take the case because t would cost me too much. I spent 1000 on gas to go 500 miles. 745 extra on rental on a bigger truck than I ordered. All I want is to be remebursted on, food, gas. Hotels, and rental for the extra days it took me to get from Arkansas to Illinois. Should only taking me 12 hours Took me 3 days because of not being able to drive sick. Call me plz 501 256 6439. Robin Cochran. Otherwise I will be forced to take this matter to the news channels from Illinois to Arkansas.
Robin Cochran | Overall ExperienceWent to wrong drop off but they help me get it so I could change location and drop it there
Charles CampanaGood
William WittNothing. All went smoothly. The guy working at the office was great and extremely helpful.
Ben McconnellI rent trucks 8 times per year from this location, things always go smoothly.
Martin BehrensJust have a flat rate that includes X amount of miles, would be especially beneficial for people just needing a vehicle for short distance moves
David CarsonThere was a billing discrepancy with the final invoice when I returned the rental. The manager and another employee quickly and efficiently resolved the issue. Thank You
Jim NeeleyIncredibly great customer service.
David SelzerWe received fantastic service. The staff was very friendly!
Sarah MadisonI have no problems with the storage facility and have been happy with the service. However the I had problems with the online service to automatically bill for storage every month. I would plug in the information, and it would not save it. First month, was late with payment because it did not save it. Next month I set a reminder to check, and had to input the information again. Finally with the third month it ran as it was supposed to. Frustrating.
Holly Mulvin | Overall ExperienceThe staff at this facility are very professional ,friendly,, and helpful.
karon Peifer | Overall ExperienceAndrew was particularly helpful, thank you!
Kristen Murphy | Overall ExperienceWe had a dead rat in our storage unit and many bugs including roaches. I am sure the rat was from the construction site across the street and he WAS dead but it was GROSS. The gentleman working the day we checked out was very kind and dealt with the rat but it was extremely unpleasant.
JOHN HECK | Overall ExperienceI would use y’all again
Robert Owens | Overall ExperienceHonestly the employees were super friendly and beyond helpful. They didn’t have to help me out but they did anyways! 10/10 recommend
Aaron Kelley | Overall ExperienceStorage fine. But I need to make a claim for rental of uhaul.
Robin Cochran | First ImpressionsVery patient with me , caring and entertaining .
rebecca vielhak | First ImpressionsMatthew and his team are awesome. Great customer service and they care about local customers.
Ann Ensenberger | Overall ExperienceI told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving
Winston Betson | Overall ExperienceStaff was very friendly and polite and went above and beyond to provide excellent customer service.
dawn Halvorson | Overall ExperienceManager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.
ARIANNA COX | First ImpressionsTy for your business
Laureena Greene | Overall Experiencethe staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.
Julie Copeland | Overall ExperienceI ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.
Clayton Schumacher | Online Move InAndrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!
Julie Copeland | First ImpressionsIn the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.
Adelaide Staley | Overall ExperienceI always get really good service from my location. Matt is exceptional at his job!
JACQUELINE MOORE | First ImpressionsExcellent service
Michelle R Smith | First ImpressionsMatt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.
Angel French | Overall ExperienceStaff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.
Kenneth Allen II | First ImpressionsMatt is Very knowledgeable and friendly! :)
Cathi Stewart | Online Move InFriendly and willing to walk you through the storage units to find the best size.
Charles Marseilles Jr | First Impressionsstaff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.
Greg Weiss | Overall ExperienceThe staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.
bryan ebey | Overall Experienceexcellent service easy to work with
Anna Peters | Overall ExperienceThey were helpful and made my moving experience real smooth
Mariah Brooks | First ImpressionsThe service was great! No hassle! The staff was awesome!
Manesha myrick | First ImpressionsGreat people fast lines
Marcia Hollenbeck | First ImpressionsI was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.
keith brenton | Overall Experiencevery helpful staff
Bojan Pavlovic | First ImpressionsDidn’t know about free storage unit upon rental upfront.
isaiah butler | Overall ExperienceNice helpful people.
Irene Diblich | Overall ExperienceVery nice and helpful staff
Dawn Jones | Overall Experience