Customer Reviews for U-Haul Moving & Storage at Main St

4698 reviews

1206 N Main St   Bloomington, IL 61701
(Bus 51)

(309) 829-3337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 829-3337

1206 N Main St
Bloomington, IL 61701
(Bus 51)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

I really wish I would have got the man's name that helped me with the drop of today. He was very polite and informative. Someone needs to give that man a raise!

Adam B. 
Rating:
5.0

Ty for your business

Laureena G.  |  Overall Experience 
Rating:
5.0

You are in the heart of town and I dont like driving thru the heart of big cities. Especially in a big 15 ft truck. But they were co operative and very professional and did meet my needs. God bless them richly

LYNDA C. 
Rating:
5.0

Make sure the mileage of the truck is recorded correctly before it is picked up by customer.

Bryan L. 
Rating:
5.0

Was very convenient for my move out of state

LAUREENA G. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Very friendly and energetic. Very eager to accept return equipment .

Susan W. 
Rating:
5.0

Whomever the guy was in the am, when i picked up the trailer, he was beyond helpful and very thorough.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Great service all around!

GAILEN B. 
Rating:
5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Julie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

The associate who handled the deliver of my truck was phenomenal! Talk about effective multitasking! He was a master. And friendly and positive throughout.

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

None, this rental was absolutely easy and perfect!

LaNell G. 
Rating:
5.0

Not a thing!

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Employee I worked with at pickup and delivery was friendly and helpful.

Charles S. 
Rating:
5.0

Great management

JOSEPH M. 
Rating:
4.0

There was only one person on staff, and we had to wait an extended period to be checked in. Once he was available, he was very helpful and knowledgeable.

JAMES L. 
Rating:
5.0

Very friendly staff and manager quickly waited on and checked in quickly i will definitely be using uhaul again

dorena S. 
Rating:
5.0

The people were great and all went as expected. No issues at all.

Roger L. 
Rating:
5.0

The man checking people in was extremely efficient and friendly. I would use this location again for sure!

CAROLINE S. 
Rating:
4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Clayton S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KARON P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MARTY M. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
4.0

Men working in store were excellent. Hitch installer was very personable and friendly also. Would highly recommend.

Lindsey W. 
Rating:
4.0

Everything worked well on the truck

DELBERT S. 
Rating:
5.0

My drop off location was easy quick professional and great people. You can receive poor service from the same company and receive excellent service from the same company at a different location.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

ROY J. 
Rating:
4.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

I had a lot of trouble with the online checkin and check out portion of this.

Angela H. 
Rating:
4.0

We reserved our trailer at Peoria location 5-6 weeks in advanced. A couple days before I was told I needed to go to another city (Bloomington) to pick up trailer. This was frustrating, but the people in Bloomington store were great.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
2.0

I waited inside the store for 20 min with no employee in sight. I requested an appliance dolly and charged but one was not provided to me and I didn't realize it until after the store was closed. The steering wheel was upside down while driving. A less experienced driver might had problems driving the vehicle.

NATASHA B. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
2.0

Customer service was awful. The lady who checked me in was completely rude and terrible to me, my friend, and her Uhaul coworker / supervisor. Then, when I returned the truck, it was difficult to get ahold of someone to help me return the equipment correctly and it took forever once I finally got ahold of someone. Sorry, but overall it was just disappointing and while I wasn't expecting the best experience ever, I was certainly shocked at how appalling the customer service was.

Sarah B. 
Rating:
3.0

Truck radio didn't work. The window handle was broke. Bunch of little stuff. Ram fine. Employees were very good.

DAVID E. 
Rating:
4.0

Staff was helpful and friendly

JEREMY R. 
Rating:
5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Julie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRY G. 
Rating:
3.0

They charged us 1.20 extra fir going 3 miles over and my husband told them that they did not give us the pads we paid for yet did not credit is for that $10. We are extremely disenchanted with uhaul in every way . I am requesting a full refund

James M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

There was one lady at the counter who was not trained. There was 1 guy named Josh who was responsible for everything because the lady was incompetent. The facility was poorly staffed and it took me 30 minutes to rent the truck. I reserved a dozen blankets and they never put them in the truck. Then when I got to Florida they charged me for the blankets as if they were missing. What a rip-off.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

ZAKIA H. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
3.0

Yeah follow state regulations or have a disclaimer about expired drivers licenses. I'll NEVEE RENT again with the BS I had to go thru all because no one thought of a state by state scenario OR hey let's put a disclaimer out there that touches on the topic. Wasted SEVERAL HOURS of my t

Stacie H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Walter M.  |  Overall Experience 
Rating:
5.0

Service was quick and helpful. When I returned Andrew greeted me outside and was very quick to get me checked in and on my way after a long day of moving it was great to be greeted by a smile and quick friendly service. Thank you Andrew!!!

Angela O. 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  Overall Experience 
Rating:
5.0

The local staff very helpful. The loading service people were excellent

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

Reid L. 
Rating:
2.0

Customer did not leave a comment.

Maleah M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel R. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Son P. 
Rating:
4.0

Customer did not leave a comment.

LaShawn H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Very smooth service

Sheri R. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Pamm A. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
2.0

Nothing worked as explained online. Had to redo all the information I had all ready entered. This delayed me and wasted my time.

David S. 
Rating:
2.0

Communication regarding our rental was so poorly handled. Special arrangements were offered to us an agent but nothing was noted in your system upon the return of the truck, we were told we owed an extremely high balance due, when in fact, it was pre-paid when the truck was picked up. They were showed the text message we received showing the rental charge, extra mileage we were given, but they were insistent we owed money. Not even getting the manager involved resolved the problem. I got a call from an agent to confirm we would be returning the truck the next day, when in fact, it was returned the previous day. The system did not show we had returned the truck. After explaining everything to this agent, she said she would be calling the location directly and speaking to the facility manager directly to make sure everything was handled correctly. Asked for a receipt to confirm everything was finally and Correctly handled. Should not have been any confusion in handling an ordinary transaction like this.

Gail C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Britt B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

The wait to pick up my vehicle took significantly longer than expected and the line backed up by 6 groups of people in the time it took to get my vehicle.

COURTNEY C. 
Rating:
4.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Adelaide S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
1.0

Customer did not leave a comment.

Daryk G. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
3.0

The movers were fantastic

MATTHEW DAVID S. 
Rating:
5.0

Staff was polite, efficient, and ready to roll. No hang-up even though I discovered I had booked for the wrong month. Thank you very much

JEFFREY E. 
Rating:
5.0

Andrew and Sheniqua were both very friendly and helpful. I had never rented a truck from Uhaul before and they made the process quick and easy and a great experience.

Angela O. 
Rating:
5.0

Friendly staff and super smooth experience !

richard S. 
Rating:
5.0

Super nice guy at the desk.

KATHRYN G. 
Rating:
4.0

We rented helpers thru u-haul and they were awful! They sent 2 barely over teenaged kids to help us. They were hardly strong enough to move our couches. Even after telling them to tie the sofa bed couch so it wouldn't flop out on them They refused and when it flopped it almost took the guys knee caps off. They scratched the floor. And that's not even the best of it. They forced us to purchase a 3rd hour (when we only asked for 2) before they would even show up. Then they showed up an hour early. Then after loading our first truck load to take to storage (with all of our boxes now strewn all over the yard) they tell us they won't take the second load that they are done here after dropping off at storage. They had only been in our home for 45min at this point. We had them rented for 3 hours and nobody told us they would only do one trip. So after taking the load one of the guys said if we paid him $20 cash right now MAYBE they could be convinced to stay and at least load another truck load for us. IT WAS THE WORST MOVING EXPERIENCE IVE EVER HAD! I would never again recommend anyone using the rent mover help because of this. They were only at our house for 1hr20min total and I was forced to pay for 3 hours. And they kept harassing us for confirmation codes for our purchase up to a week after all of this. It was really awful!

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

The website is finicky w/creating an acct 4 users. Note the location of the key drop. Great service! U-haul is going places!

Joel B. 
Rating:
4.0

1st trailers lights did not work. 2nd trailer had touchy lights but worked. Andrew was very nice & apologetic. Great customer service. *Things happen (in respect to the lights)....

Raymond K. 
Rating:
5.0

Great management Great customer service Friendly employees Quality product Timely help

Keith M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Location Mgr Matt provided outstanding customer service.

John S. 
Rating:
5.0

Customer did not leave a comment.

SHANAYE R. 
Rating:
1.0

We are in the middle of a pandemic and truck was in no way cleaned or Disinfected between customers. Truck was so disgusting with sticky substance all over the interior, radio and backup camera didnt work, extremely dirty, cigarette smell and cigarette ash inside truck. I have pictures of all of this. If we weren't in a rush, no way would we have rented. Told the employee working and they just said “oh” and acted shocked. No let me look, no how about i let u use another vehicle or even offer an apology. Nothing. I want all of my money back and some sort of compensation for having to deal with it.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

na

TINA T. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Great management

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE S.  |  First Impressions 
Rating:
5.0

I always get really good service from my location. Matt is exceptional at his job!

JACQUELINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON R.  |  First Impressions 
Rating:
5.0

Excellent service

Michelle R S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Garrett C.  |  First Impressions 
Rating:
2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Angel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samina H.  |  First Impressions 
Rating:
5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Kenneth A.  |  First Impressions 
Rating:
4.0

Friendly and willing to walk you through the storage units to find the best size.

Charles M.  |  First Impressions 
Rating:
5.0

very helpful staff

Bojan P.  |  First Impressions 
No reviews have been submitted for this location.

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