Customer Reviews for U-Haul Moving & Storage at Main St

4,861 reviews

1206 N Main St   Bloomington, IL 61701
(Bus 51)

(309) 829-3337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 829-3337

1206 N Main St
Bloomington, IL 61701
(Bus 51)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Levi S. 
Rating:
3.0

Customer did not leave a comment.

Carson W. 
Rating:
5.0

Matt, & Andrew were wonderful customer personal. I will rent another truck or van because of these professionals.

MOHAMED N. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Air freshener inside motor vehicle

Ayana J. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
1.0

Literally drove less than 6 miles, filled the car up with 3 gallons as never left the car stalled or anything. Yet I get hit with a 38 dollar extra charge. Asked for it to be 3/4 I have a picture of it being there I get showed a gage that its less than that absolutely ridiculous

Ross T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Janelle W. 
Rating:
4.0

Customer did not leave a comment.

Luke L. 
Rating:
1.0

Customer did not leave a comment.

Marlan T. 
Rating:
5.0

make the locks easier to open haha, i was worried for a minute that i was screwed

Alexandra N. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
3.0

Had water leak all over stuff as it was raining that day and damaged my goods.

Shashank B. 
Rating:
5.0

The trailer had debris left on the floor from previous user. I had to sweep it out with a broom when I got it home. When we unloaded the trailer I noticed there was what looked like motor oil or grease on the bottom of everything that sat on the floor. It actually ruined a few items because the oil would not come off.

Timothy P. 
Rating:
4.0

It would be nice if you would just let us borrow your trucks and keep it full of gas. The ride was great!!!!!! Service was the best!!!!

DeWitt B. 
Rating:
5.0

Nothing. I had a really pleasant experience with the Main St. U-Haul in Bloomington, IL. I would definitely rent from them again.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Michaela K. 
Rating:
5.0

Customer did not leave a comment.

Lenette T. 
Rating:
5.0

Customer did not leave a comment.

Garrie A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The staff were the nicest two people my husband and I have worked with in awhile! I was very impressed with the overall great attitudes, and attentiveness!

KRISTOPHER W. 
Rating:
5.0

I would wish for them to have a better location with more room for parking and getting in and out of the lot. Excellent service!

Judy K. 
Rating:
5.0

Customer did not leave a comment.

Amasa P. 
Rating:
2.0

Pickup was excellent, the employee inside grabbed the keys for me immediately so I could take off and get to moving. Drop off not so great. There was no easy, convenient parking available especially for a 26' truck. I put the truck in a parking spot next to their return area. A different employee (older, long gray hair in a ponytail) was there to receive the keys and then asked where I parked. I told him where and why I put it there. He literally insulted me in front of other customers saying that “I was dumb for parking there” and kept mumbling what I'm sure were other insults as well. I don't understand the need to insult a paying customer who also just got done working their tail off making a whole home relocation. There is conflict and there is confrontation. He chose confrontation which is not great customer service. I don't see why a response of “ No problem, we have guys here that can move it so that temporary spot is totally fine!” Was not used in that situation!!!!!! What started off as a perfect experience became a terrible one and for that I believe said employee should have some sort of discipline.

Roderick S. 
Rating:
4.0

Customer did not leave a comment.

Moriah D. 
Rating:
5.0

No improvement needed. Fast service, trailer was hooked up to my truck and off I went. Returned the trailer a few hours later and I was out of there in less than 5 minutes. Easy, fast, and the 2 gentleman working both had very good customer service personalities!

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
4.0

The worker was nice and helpful with our questions but was a little rude when we said we had to park in the UHaul lot across the street because the lot on site was blocked

Brandon M. 
Rating:
5.0

I needed a small trailer to move some landscape material. Got on the local website and reserved one for pickup in 2 hours. Showed up at the store and the young lady behind the counter and young man out in the yard were extremely helpful. The trailer was ready to go; check-in and pickup went very smoothly and I was able to finish my landscape job and return the trailer same day. All in all, a great experience!

Ray H. 
Rating:
5.0

There was an initial mix-up where I had to return truck. Dolly got left in the first truck. Didn't replace it but gave me credit for not having it.

Kimberly K. 
Rating:
5.0

Employees are friendly and helpful

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Haleigh C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
3.0

The facility was nice, but once there I was charged an excessive mileage fee, which I found to be in poor taste, especially since I had used my own money to gas the vehicle up since I found it on empty. And filthy. I certainly had not been in that cab any longer than necessary for my trip. Lame.

jay P. 
Rating:
5.0

I have not received a final bill for my rental experience from Friday, April 8.?? Scott Kemp Bloomington, IL 61701 309-531-0418 sakempcr@gmail.com

Scott K. 
Rating:
5.0

Very easy to get in and out, quick service

Scott B. 
Rating:
5.0

trailer worked perfectly.

Richard M. 
Rating:
5.0

Mr. Mathew too good care of really good, his level of Professionalism is exceptional, very knowledgeable. He helped me in every inch of the way to make sure my rentals are possible. Thank you Mr. Mathew, if I'll to choose a U-Haul another time in that area, I'll choose your location.

Alexander A. 
Rating:
5.0

Great

LEVAR W. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

you charged my credit card an additional 89.90 that i did not authorize and there was no damage to the trailer i tried calling and emailing i have not received a response from uhaul as to what happened

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
4.0

Customer did not leave a comment.

Caley W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Matthew and his team are awesome. Great customer service and they care about local customers.

Ann E.  |  Overall Experience 
Rating:
5.0

We had to do online return. I tried it on the app and it was terrible. It wouldn't accept the pics. We had to go to the website.

Holly I. 
Rating:
5.0

Return customer deposits faster

Staycea W. 
Rating:
5.0

Customer did not leave a comment.

JAYESH P. 
Rating:
5.0

Very accommodating, friendly, no hassle and smooth transaction. Thanks, Matt was excellent!

David L. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Josephine C.  |  Overall Experience 
Rating:
5.0

Vehicle was ready on-time.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR N. 
Rating:
4.0

Customer did not leave a comment.

ERIK P. 
Rating:
5.0

Great Customer Service!

VICTOR N. 
Rating:
5.0

The people here are friendly and helpful. I rent frequently, and this was the best experience I have had so far.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

Precious P.  |  Online Move In 
Rating:
5.0

Both gentlemen at the counter were extremely nice and helpful thanks again

Precious P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Great experience!

PAUL E. 
Rating:
5.0

The employees at this location are the kindest people. I unfortunately use uhaul on the regular and they take such good care of me.

AMY P. 
Rating:
5.0

The ford cargo van was fabulous! It was so nice and handled so well. It was easy getting things in and out. Highly recommend! And everyone was so nice and helpful at the store!

LISA A. 
Rating:
5.0

Great customer service!!!!! :-)

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN N. 
Rating:
5.0

Customer did not leave a comment.

BRANT W. 
Rating:
4.0

I realize keeping equipment clean in the winter is a struggle, but when I get covered with salt every time I touch the equipment, it's not a pleasant experience. Other than being salty, the equipment performed perfectly and the staff is extremely pleasant.

DOUGLAS M. 
Rating:
4.0

Not the locations fault but some other way to return equipment. I know it got busy but the line was almost in the street after I dropped my truck off. Personal were very friendly and helpful though!

BRENTON W. 
Rating:
2.0

The truck return was full of trucks being cleaned (they filled the whole parking lot end to end), so I had to drive around a couple times until I could find a place to park the truck. Neither employee wore a mask, and another customer and I waited in the lobby for several minutes before someone came to help us.

Erika S. 
Rating:
5.0

Great customer service! The fellas working were very nice and helpful!

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

Josephine C.  |  First Impressions 
Rating:
2.0

The front desk was filthy. The store was a cluttered mess. The employees weren't wearing masks.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Suzanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOT D. 
Rating:
4.0

Customer did not leave a comment.

CLARK I. 
Rating:
5.0

Keep up your good work.

WILLIAM A. 
Rating:
5.0

Very thorough and personable Terrific experience

Rick B. 
Rating:
5.0

More staff to help line move faster

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA M. 
Rating:
5.0

I have rented a motorcycle trailer from this location several times and I've always had great experiences. Matthew is quick, friendly, and helpful throughout the rental process.

NOAH W. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON S. 
Rating:
3.0

Drive through drop off inaccessible and congested. Personnel friendly but difficult to find.

Grant W. 
Rating:
5.0

I was completely satisfied. Thank you so much for being flexible for my needs. You have an awesome staff!

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
4.0

Customer did not leave a comment.

Bradley S G. 
Rating:
5.0

Excellent and efficient service. Thanks for your commitment!

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

We had difficulty using the link sent to us to start the process to indicate mileage, fuel, etc. We had to skip that, but upon return the same process was required to fill out mileage etc. Since we hadn't been able to fill out the initial info, the mileage we entered for the end of the trip resulted in a “warning” of excessive miles. Fortunately, the U-Haul employee was able to straighten it out and credit us with correct mileage. He was excellent! I think it was Matt! I suggest to still provide the pencil/paper option where you can fill in the “start” info and then the “end” of trip info. Everyone doesn't have a Smartphone and even when you have one (like we did) it doesn't always work well especially if there are WiFi connection issues. Thank you

Arthur T. 
Rating:
4.0

Customer did not leave a comment.

RYAN ALAN K. 
Rating:
5.0

Matthew did a great job. Got the trailer hooked up and had me on the road quickly.

EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

Warning! Dont use uhaul!! Gave me a pre-damaged piece of equipment and then charged me $350 for damage I did not do. Will never use uhaul again.

JESSICA S. 
Rating:
1.0

I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving

Winston B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATILIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demitri C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and polite and went above and beyond to provide excellent customer service.

dawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Overall Experience 
Rating:
5.0

Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.

ARIANNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Ty for your business

Laureena G.  |  Overall Experience 
Rating:
5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Julie C.  |  Overall Experience 
Rating:
4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Clayton S.  |  Online Move In 
Rating:
5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Julie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  First Impressions 
Rating:
5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Adelaide S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE S.  |  First Impressions 
Rating:
5.0

I always get really good service from my location. Matt is exceptional at his job!

JACQUELINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON R.  |  First Impressions 
Rating:
5.0

Excellent service

Michelle R S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Garrett C.  |  First Impressions 
Rating:
2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Angel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samina H.  |  First Impressions 
Rating:
5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Kenneth A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane K.  |  Overall Experience 
Rating:
5.0

Matt is Very knowledgeable and friendly! :)

Cathi S.  |  Online Move In 
Rating:
4.0

Friendly and willing to walk you through the storage units to find the best size.

Charles M.  |  First Impressions 
Rating:
4.0

staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Greg W.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

bryan e.  |  Overall Experience 
Rating:
5.0

excellent service easy to work with

Anna P.  |  Overall Experience 
Rating:
5.0

They were helpful and made my moving experience real smooth

Mariah B.  |  First Impressions 
Rating:
5.0

The service was great! No hassle! The staff was awesome!

Manesha m.  |  First Impressions 
Rating:
4.0

Great people fast lines

Marcia H.  |  First Impressions 
Rating:
1.0

I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

keith b.  |  Overall Experience 
Rating:
5.0

very helpful staff

Bojan P.  |  First Impressions 
Rating:
3.0

Didn’t know about free storage unit upon rental upfront.

isaiah b.  |  Overall Experience 
Rating:
5.0

Nice helpful people.

Irene D.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff

Dawn J.  |  Overall Experience 
No reviews have been submitted for this location.

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