I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish movingWinston B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Main St
Bloomington, IL 61701
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.NATILIE W. | Overall Experience
An older man working behind the counter was rude. He was also degrading his boss and there were other people in the store besides me. Very unprofessional On the other hand. The gentleman who checked in my uhaul was nice and helpful.LORI P.
Customer did not leave a comment.Erik H.
Customer did not leave a comment.David B.
Customer did not leave a comment.Demitri C. | First Impressions
I had no complaints. Everyone was courteous and the equipment was ready and clean when I went to pick it up.Glenn R.
Two people at desk - one on the phone while the other on her smartphone. She did not look up at me once to greet or even acknowledge me. A man across the store said to her â€œcustomer waitingâ€ and with no response from her he came over to assist me. He was very helpful.Jennifer P.
This store is very well ran. Equipment is always clean and in good condition. The staff does a great job of explaining everything and goes the extra mile to help.FRANK T.
Friendly, punctual, and flexible.Stephen S.
Customer did not leave a comment.SHAWNTREA LEVI R.
Customer did not leave a comment.Lauren S.
Not so cluttered and disorganized!BETTY H.
U-Haul gave me such a run around. I don't think I'll use your company again. Kelly KaufmanKELLY K.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.TIMOTHY T.
The operation is well run. The staff is friendly. The equipment is clean and ready for pick up.Kim L.
Matt Woody and Andrew really made this stressful move a lot easier. They were so helpful and friendly. I highly recommend the 1206 N Main Street location in Bloomington, IL for anybody looking for great customer service and peace of mind. Thank you!caroles C.
Customer did not leave a comment.WILLIAM S.
Staff was very friendly and polite and went above and beyond to provide excellent customer service.dawn H. | Overall Experience
Customer did not leave a comment.JAKE M.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Bradley Z.
I appreciated the new equipment and the tie down rails in the pickup bed.CARMON C.
Customer did not leave a comment.Jennie C.
Keep doing what your doing. Great Job thank you!stephen A.
No ideasGerald H.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Laura D. | Overall Experience
The associate that rang up my rental was friendly, professional, and efficient. Thank you for the great service.ROBERT H.
Customer did not leave a comment.MICHELL C.
Customer did not leave a comment.JEFFREY S.
Location I dropped it off in North Port I also have a storage unit. It has been HELL trying to get to my unit to get my belongings out of it. Oct 5th it took 45 min of going back and forth to the officeto get the uhaul trucks moved so I could get I to my unit. Every time I have gone to pick up items from my unit I have to have them move uhaul equipment from in front of my unit door. I should NOT have to waste time to retrieve my items in storage.Mark E.
windshield wipers need replaced problem with either wheel or tire. it really wobbles at low speedsMichael B.
Very good customer serviceDELSIREE T.
Gentleman that helped me very professional & extremely helpful. ThanksJeffrey T.
Customer did not leave a comment.NATHAN Y.
Customer did not leave a comment.David A.
The front desk reps were knowledgeable and so nice! It was my first time driving a big truck & they showed me all I needed to know. Thank you.SUSAN W.
Matt was very friendly and helpfulKEVIN R.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Zeinab T.
None great location and management is outstanding !!!!!JEFFREY P.
Much easier than I thought. ThanksRand V.
Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.ARIANNA C. | First Impressions
Excellent service. Quick checkout.Phillip M.
I requsted a furniture cart with my order my they didn't have one to give me.DEREK J.
Matt is a fantastic manager ! He runs Uhaul with the upmost professional manner! He deserves a raise for sure!JEFFREY P.
Everything went so smooth!JEFFREY L.
only issue it the tight space at the store lotsGARY N.
Customer did not leave a comment.Laura D. | First Impressions
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.LAURA D.
I really wish I would have got the man's name that helped me with the drop of today. He was very polite and informative. Someone needs to give that man a raise!Adam B.
Ty for your businessLaureena G. | Overall Experience
You are in the heart of town and I dont like driving thru the heart of big cities. Especially in a big 15 ft truck. But they were co operative and very professional and did meet my needs. God bless them richlyLYNDA C.
Make sure the mileage of the truck is recorded correctly before it is picked up by customer.Bryan L.
Was very convenient for my move out of stateLAUREENA G.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.Thomas S.
Very friendly and energetic. Very eager to accept return equipment .Susan W.
Whomever the guy was in the am, when i picked up the trailer, he was beyond helpful and very thorough.Ashley M.
Customer did not leave a comment.JEFFREY W.
Great service all around!GAILEN B.
the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.Julie C. | Overall Experience
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.Benjamin W.
The associate who handled the deliver of my truck was phenomenal! Talk about effective multitasking! He was a master. And friendly and positive throughout.NANCY L.
Customer did not leave a comment.Robert L.
None, this rental was absolutely easy and perfect!LaNell G.
Not a thing!JEFFREY P.
Customer did not leave a comment.Richard T.
Employee I worked with at pickup and delivery was friendly and helpful.Charles S.
Great managementJOSEPH M.
There was only one person on staff, and we had to wait an extended period to be checked in. Once he was available, he was very helpful and knowledgeable.JAMES L.
Very friendly staff and manager quickly waited on and checked in quickly i will definitely be using uhaul againdorena S.
The people were great and all went as expected. No issues at all.Roger L.
The man checking people in was extremely efficient and friendly. I would use this location again for sure!CAROLINE S.
I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.Clayton S. | Online Move In
Customer did not leave a comment.KARON P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.MARTY M.
Customer did not leave a comment.Stephen T.
Men working in store were excellent. Hitch installer was very personable and friendly also. Would highly recommend.Lindsey W.
Everything worked well on the truckDELBERT S.
My drop off location was easy quick professional and great people. You can receive poor service from the same company and receive excellent service from the same company at a different location.Juan G.
Customer did not leave a comment.ROY J.
Customer did not leave a comment.ROY J.
I had a lot of trouble with the online checkin and check out portion of this.Angela H.
We reserved our trailer at Peoria location 5-6 weeks in advanced. A couple days before I was told I needed to go to another city (Bloomington) to pick up trailer. This was frustrating, but the people in Bloomington store were great.Thomas B.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.RICHARD T.
I waited inside the store for 20 min with no employee in sight. I requested an appliance dolly and charged but one was not provided to me and I didn't realize it until after the store was closed. The steering wheel was upside down while driving. A less experienced driver might had problems driving the vehicle.NATASHA B.
Customer did not leave a comment.STEPHANIE R.
Customer service was awful. The lady who checked me in was completely rude and terrible to me, my friend, and her Uhaul coworker / supervisor. Then, when I returned the truck, it was difficult to get ahold of someone to help me return the equipment correctly and it took forever once I finally got ahold of someone. Sorry, but overall it was just disappointing and while I wasn't expecting the best experience ever, I was certainly shocked at how appalling the customer service was.Sarah B.
Truck radio didn't work. The window handle was broke. Bunch of little stuff. Ram fine. Employees were very good.DAVID E.
Staff was helpful and friendlyJEREMY R.
Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!Julie C. | First Impressions
Customer did not leave a comment.GARRY G.
They charged us 1.20 extra fir going 3 miles over and my husband told them that they did not give us the pads we paid for yet did not credit is for that $10. We are extremely disenchanted with uhaul in every way . I am requesting a full refundJames M.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.STEVEN S.
There was one lady at the counter who was not trained. There was 1 guy named Josh who was responsible for everything because the lady was incompetent. The facility was poorly staffed and it took me 30 minutes to rent the truck. I reserved a dozen blankets and they never put them in the truck. Then when I got to Florida they charged me for the blankets as if they were missing. What a rip-off.GREGORY S.
Customer did not leave a comment.DEBORAH M.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.ZAKIA H.
Customer did not leave a comment.ZACHARY G.
Yeah follow state regulations or have a disclaimer about expired drivers licenses. I'll NEVEE RENT again with the BS I had to go thru all because no one thought of a state by state scenario OR hey let's put a disclaimer out there that touches on the topic. Wasted SEVERAL HOURS of my tStacie H.
Customer did not leave a comment.Elizabeth D.
Customer did not leave a comment.ANTOINE S. | First Impressions
Friendly and willing to walk you through the storage units to find the best size.Charles M. | First Impressions
very helpful staffBojan P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!