Customer Reviews for U-Haul Moving & Storage at Maitland Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Maitland Blvd
Pamela B. on
O will use this location from now on. Great customer service. It felt trustworthy.
Lamar S. on
Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.
Ashley R. on
The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.
Carlie L. on
Very good service!
LAURA P. on
Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!
Ryan T. on
First rented it from a closer location online and then they called and moved it to a location much further away (especially in traffic time). Then we were charged an extra day for no reason. I had changed the reservation and we kept it for one extra day, not 2. Picked up at 5pm (reservation for 430- but traffic brutal to new location).. and dropped off at 450pm. We were doing a charity toy drive so just disappointed. Will try penske or someone else next time.
Shaun H. on
The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.
Michelle T. on
The agent at the drop off location was friendly and efficient. I really appreciated that the company was willing to allow this location as the drop off location instead of where I had originally put on the order. The agent on the phone very easily changed the drop off location and it was better for me since I rented storage at this location.
Stephenie M. on
Account was closed but they kept calling about it.
Gerald D. on
Sammy and Joshell was very courteous and did and outstanding job for me. Thanks for their service.
Dillon C. on
Sammy is amazing! I made my reservation with her a few weeks in advance and she was able to get a truck there in time for when I needed to pick it up.
WILLICIA G. on
You can stop over charging. I was a tiny bit under the 1/4 and they charge for a full tank. Then for a hour or more over you pay for a full day plus get charge for a full tank of gas that’s not right. I should have learned from 2 yrs ago when I needed to rent 1. I said o would not come back. The vehicle was clean. But y’all prices are deceiving!! 39$ a day turns into 170$. Ridiculous!!
hank S. on
Keep up the good work.
MELISSA M. on
The young lady who helped me get a last second car hauler were awesome and got me situated and out the door quickly. I made it back right before close but the young man that was there had no problem opening the gate and getting us checked back in. Very courteous and professional.
Felicia S. on
My card was charged an additional$45 . i didnt authorize this transaction.
Melissa P. on
Great service
Reginald F. on
Very polite and excellent service. Thank You
Genon M. on
The staff at this location were professional, helpful and courteous. It would be helpful if the "central" or "national" call center staff were provided a map or training on Google maps so that they could become familiar with where UHaul locations are in relation to other locations in the same area that may be part of the customer's move such as residence, storage unit, etc.
Dorothy H. on
Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.
John F. on
Rented a car dolly for 2 days but got charged for 5 days so now I need to get a refund for the 3 days did not use.
Frederick R. on
The van smelled like cigarette smoke.
Carlos R. on
They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone
LAWRENCE W. on
Staff were very helpful and friendly. My experience with them was excellent, not to mention speedy!! I will definitely use them again if I need a vehicle for moving materials!!
Christian C. on
The truck had roaches inside. I had 10 crawl on me while driving. There was one guy working there today. One poor guy handling every responsibility perfectly but secretly understaffed for everything he had going on. Taking care of 5 at a time while the phone rings, running back and forth. Where is the help? You should give that guy a raise for the excellent service he was able to provide while doing 30 other things. Worker quality great, manager scheduling and trying to save money not so great.
Randy N. on
The guy was real cool and calm even with several people watching. Henrique Is an Asset
Jess E. on
Computer down for 45 minutes. Employees confirm that it's a common occurrence horrible tech group
BRAD E. on
Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.
Lauryn H. on
Do something to get the weird smell out. Air refreshments didn’t work
Monica E. on
They have availability and the process was fast and easy
Dennis G. on
Check to make sure you are not over billing your customers. Shawn was a great customer service rep. Help fix the problem immediately.
Eric M. on
It started out rough as I tried to get a head start and rent the trailer Thursday PM instead of Friday noon. The system to update my info did not work well, after an hour Thursday PM, we gave up and came back Friday and it went smoothly.
berlinda j. on
The Staff Was Very Professional. Peace
Rustin R. on
Nothing, my whole Uhaul experience was great!
yan l. on
i cancel in february but you continue charge me after just check because i send many email for cancel
Fredrick G. on
Have a water fountain installed, or have tea or coffee available. Works all the time.
David D. on
Thank you for the excellent service, greatly appreciated it.
John H. on
The truck ran just fine. The AC did a fine job also. But I had 2 problems: 1. The roof leaked; we had on to some of the belongings we had loaded the day before. We had to dry off some items and put them in garbage bags to keep them dry until the rain was gone. 2. The padlock for the door would not close. Stupid me; I should have tried this before I left the store. And adjustment was made to my mileage fee to compensate us on the leak problem. I would still rent from U-Haul again, even though the leak was a pain...
Lamont B. on
The attendant charged us for fuel even though we were at the required fuel level, we disagreed about where the needle was on the gas gauge so we said fine we will go put 2$ in to move the needle where he wanted it and he said that was fine but he would charge us a late fee so we has no choice but to pay as there was not a manager on duty and I could not get customers service on the phone. This is not even to mention the trouble I had regarding my reservation initially and having to call 4 times in a row to get help only to be hung up on and transferred several times to the wrong department! I am extremely disappointed with my experiences this time!
Larry C. on
Even though had filled out all items online prior to arriving for pickup, still took around 40 minutes to get trailer and leave. About 15 minutes of this was waiting for one customer with storage to be complete. Return went much quicker.
Jeffrey A. on
The rep on schedule this day was very customer service oriented.
TAMMY C. on
There was only 1 person working. Had to wait about 40 minutes just to drop the truck off. After driving 8 hours and unpacking I would have preferred not to have had to wait so long. You need to employee a second person at this location.
Victor D. on
The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...
April G. on
I requested a receipt to be sent via email did receive the email.
Sharon S. on
Very professional service
william s. on
Great experience very friendly staff was in and out with no issues thank you very much
Linda W. on
Always room for improvement
Kevin L. on
Everyone at this location was helpful and willing to go above and beyond the call of duty.
Kevin L. on
Sales associates at this location were very helpful and will to take the time to correct mistakes on my contract.
Chris M. on
Sammy was very helpful and knowledgeable.
Ted S. on
I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.
Felix D. on
Everything was great. Thank you.
Susan D. on
Very nice and professional staff
SUE C. on
Thanks
JOSEPHINE T. on
Staff are very courteous, knowledgeable, and helpful!!
Naomi C. on
Front desk associates were unknowledgeable and rude.
Andrea C. on
Great customer service!
RODNEY R. on
polite and prompt service
Ammorree S. on
Very friendly and accommodating! Excellent service!
lisa b. on
Wonderful staff and excellent service. I would definitely use that facility again!
Steven S. on
They failed to supply a dolly in the truck, that I paid extra for so I had to message about that. That was handled, but then the next day I received a receipt for truck cleaning and gas and a charge, and we hadn’t even turned in the truck. Someone billed the wrong person and now I have to handle this situation and the employee that was there when I called and showed up couldn’t actually fix it, he had to do a semi fix and to call his boss the next day who will be at the store. I call the number I have this mornin, which was the same number I called yesterday to get the guy at the store on the line. Some reservations specialist answers whose apparently not even at the location and has to send a message to the manager to call me. If I have to go to the store that’ll be worse.
lauren M. on
Got over charged for gas when I put the gas back in there and had receipts and pictures to prove I put the gas back where it was when I got it and never got a call back about this manner definitely not going to recommend
earl N. on
Because there was only 1 Attendant we had to wait quite a bit, but he handled business well. When we got the unit the ratchets were rusty, making them hard to operate. We eventually sprayed them.
BRUCE C. on
Great service and people. Very helpful.
george W. on
ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD IN MY NEARLY 70 YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
John D. on
Very good customer service. This is my second time returning as a customer.
Jon M. on
The gentleman seems flustered with another client regarding payment transaction. Waited 20min after a long day of moviing. I had hungry kids in the car and had to leave. Left the keys there with the gentleman there and the truck was refueled before I arrived at the drop off location. I don’t expect any issues but hope U-Haul can address any if they arise.
Tara W. on
based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen
SHYRENTHIA B. on
To let them know everything they will be charged for at the beginning and also 99. Cents a mile is a bit much never knew it would be so much to rent a truck for 5 hrs i guess i won’t be moving anytime soon ?? i was charged for insurance that i approved of . And was charged for safe moving something i didn’t approve of saw it on the papers after i left the place .
kelley T. on
Great customer service!! Very friendly staff! Thank you!
FRED B. on
This is by far the most screwed up place of business I have ever done business with. I am advising all my friends, many of whom reside in this area, to avoid this location of at all possible!!!
Arthur H. on
KEEP THE SMILES GOING! IT'S CONTAGIOUS!
Arlene G. on
I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!
Deborah R. on
My daughter and i hv made reservations with uhaul recently and our reservations both times were placed on the opposite individual. Notifications were sent to the opposite individual. And we gave our respective names at the beginning of the conversation. This wasn't a deal breaker by no means but should be corrected. Thank you.
Jennifer H. on
Staff was always friendly. Kept facility very clean and presentable
Camille P. on
My experience was good.
YVONNE T. on
Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,
CINDY B. on
Thank you
Deborah L. on
Good service Friendly staff
AMBER S. on
Excelent job uhaul thankyou
Jim D. on
Overall happy with experience