Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

Rating:

5.0

I have no complaints. Super easy and excellent customer service.

Rating:

4.0

Great service. good equipment

Rating:

5.0

Very helpful and accommodating

Rating:

3.0

Employees were nice & knowledgeable. Process a little to do it yourself on the app for my taste, I could see where that would be good for a frequent renter but a bit of a learning curve for a one off. A little more one on one would be nice but then I am old. Maybe when you make the reservation make it clear that you need to get familiar with the app before pick up.

Rating:

5.0

Everything was great. Friendly, helpful man.

Rating:

1.0

My storage unit and all of my items saturated in rat feces and urine. This included my mattress, Refrigerator, and a 3 piece sectional of all was completely ruined. I explained this to the front desk in which there response was yes we are aware of the rat issue. We had to kick someone out because they were keeping cereal in their unit. While cleaning out the unit I saw a brown rat on the top beam walking across into another unit. In my unit the rats chewed through the insulation and made their way into the unit. It was a pretty rough situation.

Rating:

5.0

I will recommend to everyone. Was well satisfied.

Rating:

3.0

My unit had rats in it after only a year of using it. The ceiling insulation was collapsing on my stuff and I had to pay $100 a month for that. Can’t forget that when I finished with using everything I was given an improper closure of my account and storage. Therefore they called me saying I was late on my payment, for the unit I just stopped my service.

Rating:

1.0

THEY STATED I MOVED OUT WAY AFTER I MOVED OUT SO THEY CHARGE ME FULL PRICE WHEN ONE REP IF I MOVE OUT ON THE DAY I DID I WOULDNT BE CHARGED WHICH I HAVE PROOF OF!! THE UNITS WERE DIRTY ASF THEY STAFF IS RUDE AND JUST TRY TO CHARGE EXTRA MONEY FOR NO REASON!!!! I MOVED OUT AND HAVE PROOF BUT STILL THEY ARE SAYING OTHER WISE SUCH A SCAM STAY AWAY FROM THIS UHAIL PLACE

Rating:

5.0

The two were very friendly and informative

Rating:

5.0

My items had been stored for 3+ years. Never did i feel that my items weren't protected as the door where my storage was located was always locked and required assistance just to gain entry. The facility was always cleaned and free from pest. All staff was helpful even in the worse weather to ensure my experiences were good ones. Will use them again if I ever need to

Rating:

5.0

Great service and friendly staff. Saved my day when the other U-Haul branch lost my reservation, but they referred me to this location.

Rating:

5.0

The manager was very nice

Rating:

5.0

Jeffrey is a great professional! Represents very well!

Rating:

4.0

I was always able to access my storage unit at the time I needed so the hours were great and the staff was always helpful. It was clean and well lit with carts available. I had my unit for two years (climate controlled on the first floor) and I never had bugs or infestations of any kind so I know they were sure to check for bugs often. I would recommend this facility to others.

Rating:

5.0

Excellent service and easy access to reservations, both in the App and via telephone customer service.

Rating:

5.0

Great, fast, professional Service, I will rent from this location again!

Rating:

1.0

I wouldn’t recommend there location to anyone the service was terrible and the truck brakes were terrible I have had better service than that at other locations was very disappointed !!!

Rating:

5.0

The staff were very friendly and very accommodating. The manager is very efficient at his job.

Rating:

5.0

Kenzy was a huge help ! Definitely recommend this storage unit the staff is friendly and very helpful (:

Rating:

3.0

Test equipment before customers arrive.

Rating:

2.0

When inside of unit got wet i couldnt get there they went in and cleaned up which was great but threw away a blancket That my son who passed awqy had given to his mom nothing should have been thrown away no matter how poor or wet the condition of it

Rating:

5.0

Great customer service!!!

Rating:

5.0

JEFFREY at the front counter was knowledgeable, efficient, quick and friendly.

Rating:

5.0

Excellent staff,friendly and efficient.customer service above par would highly recommend to all my friends in the future

Rating:

3.0

Provide information to the customer if rented equipment will not be available upon pick up. Also, transparent billing would be appreciated. I was terribly over charged on pick up, no alternative but to pay the amount.

Rating:

3.0

We rented a 15ft. trust for 3 days.The manager promised that if we return the truck a day early around 11am we will be refunded for the day not used. Now he's telling us another story. This to me is in reasonable and missing leading. I need to be refunded. The 🚛 was rented in my name Anna Morrison on Saturday 8, 2025 for 3 days. It was returned Monday 10,2025 at 11:48. Please refund my card for the 3rd day not used.

Rating:

3.0

I do not Understand why I have to provided 3 different telephone number in order to rent your equipment. I do have an account with U-Hall and I have been renting equipment from U-hall for a long time. I do understand to provided copy of my licenses....but why 3 different telephone number?? The receptionist told me that this is an U-hall requirement, and I have to provide the 3 telephone number in order to rent out the equipment. I took me like an hour or longer the get the equipment that I was trying to rent...........unacceptable ..

Rating:

5.0

Great Customer Service!

Rating:

5.0

Very professional and helpful staff.

Rating:

5.0

All good!

Rating:

3.0

Where are the employees? They hide.

Rating:

3.0

Lower prices

Rating:

5.0

The staff is very professional, attentive and very caring

Rating:

5.0

Nothing.... employees were excellent!!!

Rating:

5.0

It a good experience seeing that this was my first time putting things in storage, I find all the persons I dealt with at the facilities were very courteous!

Rating:

5.0

Thanks for great services

Rating:

3.0

I have used this location for so many years and I think the mgmt team no longer value loyal customers and or consider single women returning vehicles I am revamping my location for normal rwntals

Rating:

5.0

Very great place and staff

Rating:

5.0

Very friendly and professional would highly recommended to my friends and colleagues

Rating:

5.0

No complaints! Awesome customer service!

Rating:

5.0

staff was friendly and very helpful!

Rating:

5.0

I had a great experience with the ride share program , it was very easy to and the communication via text between me and uhaul was helpful..the savings was worth it! Thankyou Uhaul!

Rating:

5.0

Keep doing what you're doing at this location and I'm sure any other customer would be as pleased as I. The process was simple and easy. You load your information online and get the confirmation. Go to the U-haul dealer and get your vehicle.

Rating:

5.0

Very professional and attentive personnel!! Very courteous.

Rating:

3.0

I was charged for something extra without any notice or an email/call as to why. Highly upset.

Rating:

5.0

Very pleasant and professional crew.

Rating:

5.0

Lady at the desk was a little short in answers, She was asking for the same information I had to give with my reservation and I was short on time. I had asked for a 16 foot and was given a 15 foot instead of a 17 foot. I didn't realize how the sizes went. And didn't realize the size of the truck until my husband came to the church an hour after I picked the truck up. It appears that your trucks are getting old - although it was clean it wasn't very clean due to being an older truck.

Rating:

5.0

I can’t believe I have had this storage unit since 2011🤦🏻‍♀️ WOW! Time flies fast….my experiece having a storage unit for 13 years was awesome…your security was on point… it was in A/C…it was locked … you had to sign in and someone from U-Haul had to let you in which I liked and cameras everywhere which I felt safe anytime I went…I was sad to let it go 😔 but it was time…I didn’t need it anymore….i want to thank UHaul for a great experience and my rate was always manageable for all those years…much appreciated 🙏 2011 thru 2024 OBT

Rating:

1.0

I was extremely disappointed in things rental experience. First was when they moved the pick up and drop off location because the first place did not have the truck I reserved 8 days in advance. The second was that I had asked Todd a hand truck to move and when I went to the pick up location they did not have one for me. I had to go elsewhere to rent one which took an hour of my time that could have been used to help my movers load the truck and save me on the moving expenses. I did speak with someone on your customer service line and she was very helpful and issued me a $50 credit. I was very thankful for her help This is the 2nd time in 4 months that I have rented a truck from U-haul to help my children move and this is the 2nd time I have had issues.

Rating:

5.0

Just keep doing what you’re doing! This place has EXCELLENT customer service and EVERYONE who works there is knowledgeable and professional!!!

Rating:

5.0

Sandy and Kenzy were very knowledgeable and provided GREAT CUSTOMER SERVICE! I will highly recommend this location!

Rating:

5.0

N/A

Rating:

5.0

I needed a box truck to transport Christmas presents for shipping out of the country. I was able to rent one for 24 hours in an emergency situation and that meant everything to the people of our church. Thank you for filling a need so quickly without a reservation.

Rating:

5.0

Quick and easy

Rating:

1.0

The staff was very friendly, never had a problem coming and going, I got lucky and found a place before my 30 days was up and got out just before. They held up their end of the bargain up on the first month free... So nice to deal with honest people for a change ty staff .I will spread the word...

Rating:

4.0

The young lady was very helpful

Rating:

5.0

En la oficina fue todo excelente. Pero en el lugar de recoger el camión demasiado lento el servicio porque el local tenía poco personal para y muchos clientes.

Rating:

1.0

Upon receiving the unit, I discovered when I went to remove my things. There was rats living inside of the storage unit. There were holes in the ceilings where the rats had torn through and got into my things, and I had to literally throw out my things that were rummaged through from the rats.

Rating:

5.0

The gentleman who helped me was very professional and friendly. The whole experience was very pleasant and quick. The process took about 12 minutes from start to finish. I would highly recommend this location to anyone firsthand. Thank you!

Rating:

5.0

I paid for 4 extra days and did not use them and they wouldn’t give me a refund. Not a good policy.

Rating:

5.0

Great service

Rating:

2.0

I gave a below average for overall because I had a lot of my things eaten by rodents. I spoke to one of your associates he came took a pick left before I noticed. For the most part my experience was good.

Rating:

5.0

We were able to get an early start and finish on time! Thx To All the staff!

Rating:

5.0

Staff at Maitland was courteous and polite. Thanks again Tom S

Rating:

1.0

The new manager at this location Is extremely rude, doesn't work with you, is racist! Has harras me by doing things he is not supposed to do! I give him a below 0 as a manager He should be replaced ASAP! This location is going to loose a lot of clientele Due to his personality and the way he carries himself He thinks that by intimidating others is the way to handle a situation especially when Im constantly giving him business with the amount of money I spent! Frank was TOP !!!!!!! He should have never left That location changed 100 %%%%%% Don't recommend it and will let others know Also will be reporting him as well!

Rating:

5.0

I have been using this store for many years. They are all amazing and super helpful

Rating:

2.0

Had issue with measurements on trailer wasn’t accurate had to haul a 3 wheeler motorcycle couldn’t had to return it back no refund or nothing .

Rating:

4.0

Attendant helped me back it in and unhooked everything for me. Very friendly people.

Rating:

5.0

Sandy is a great asset. thank you for your customer service.

Rating:

5.0

Keep up the good work!

Rating:

5.0

excelent customer service at apopka ,fl orange blosson trail

Rating:

5.0

Very nice gentleman help us at the office

Rating:

5.0

This was the second time I've been to this location. The service was friendly and quick. The vehicle performed well and was clean inside and out. Definitely would use this location again.

Rating:

1.0

Decepcionante me dieron el deposito mas pequeño del tamaño del camion luego el servicio al cliente malisimo nadie te sabe resolver te mandan de un departamento al otro, tuve q rentar otro deposito y luego q baje todo estaba ocupado y me dieron otro en un lugar diferente terrible y para devolverlo ni hablar malisimo servicio y depaso con todo eso malo cargan mas dinero no se lo recomiendo a nadie

Rating:

5.0

This branch is 100 plus

Rating:

5.0

N/A

Rating:

5.0

It would be nice fore it to be 24 hours

Rating:

4.0

I hadn't rented a truck and a.load of storage space. I was told my storage was 1 month free and I would pay on the second month but I was charged When I moved in. When I call back customer service personnel said she didn't know because I didn't tell her even though I booked my reservation 4 days before I had to tell her all my information again. She immediately reverse the transaction when she became aware.

Rating:

5.0

The customer service there was perfect. the gentlemen who helped us return truck and trailer was very helpful.

Rating:

5.0

No comment

Rating:

5.0

The service was excellent, from start to finish.

Rating:

5.0

Put step on box truck 🚛 for short people to get into the cab .😀

Rating:

4.0

The unit I rented was a portable storage that that had cork screw wood floors that got wet from the untit sitting on the ground and cause fungus to be in the unit. I will spend the money to next time to have my things stored at untied van lines, in a warehouse and controlled temperature storage facility. This wasn’t a bad storage location but it wasn’t the best

Rating:

2.0

Struggling while picking up the truck. Truck was hard to start.

Rating:

5.0

Storing with U-haul at Maitland was a good experience, but you're overall staff was always friendly and helpful, especially your manager. They always made my rental and moving experience a pleasurable one!

Rating:

5.0

Some of the best customer service I've received while in Florida. Many of these other companies need people like these. Great Business People.

Rating:

5.0

Nothing needed, keep up the good work.

Rating:

5.0

I appreciate Frank and his team at U-Haul. He’s very professional, courteous, and accommodating. More than anything he’s a man of his word, and he actually cares for his customers. Manages like this should be celebrated on a higher level.

Rating:

5.0

manager is the most helpful . Very good at what he does.

Rating:

4.0

Had a couple of small concerns which were immediately resolved by the site manager who was very friendly and helpful. Thanks Feank!

Rating:

5.0

Frank the manager was helpful, understanding and always communicated with myself in TX and my sister that resides in Tampa. He is one of the most professional and caring people I have met coast to coast. Please continue to hire employees and train them just as well as Frankie. Thank you Uhaul for all the many years of customer service and support. A happy, satisfied customer.

Rating:

3.0

Manager was friendly and attentive. The location offers many services, including storage. My least favorite thing to do every time I went was having to log in and out at the office each and wait for staff to (a) open the building door to get to my storage unit, or (b) wait until staff was available to hand me the key and later return it. I understand the need and the customer service aspect, but most time I only wanted to be in and out quickly. The extra steps took more time.

Rating:

5.0

Everyone was very helpful and friendly!

Rating:

4.0

The unit I was assigned had someone property in it. So I was not able to use that unit. The next morning I was assigned a different unit.

Rating:

4.0

Prices could be a little more cheaper but overall satisfied

Rating:

2.0

Unfortunately, the rats over took my unit apparently with a unit down the way that had food stored in there. The racks destroyed 75% of the things that I had stored in that unit electrical, clothing, furniture etc. that I had to trash.

Rating:

5.0

None

Rating:

5.0

They are awesome at the location of my storage. Helpful and friendly

Rating:

4.0

It would be nice to have access 24/7

Rating:

5.0

Frank is a amazing person

Rating:

5.0

I will be eternally grateful for Frank . The Maitland store manager. . Since my first contact with Frank he put himself to help me out. Unfortunately when I was about 70 miles from Orlando I had the back tired blown and I almost had a accident. I was completely stressed out and I couldn’t think for myself. Frank was the person to tell me the words I need that time. I had the truck towed to the Uhaul facility and for days I couldn’t solve the problem . Finally yesterday September 26 th . I was able to get all set. I had a V.I.P treatment by the whole staff. Frank was compelled with my situation with my dogs and knowing a little bit about how hard was my last days. Im 54 years old and I never had someone who put his heart to help me out.Representing one business. Today I feel renovated. And if this survey can be considered. I would like to ask for the UHaul directors or C.E.O. Please give Frank a shout. My experience with a “business with a heart make the difference in my life” Thanks to the whole UHaul staff. And for a Angel named Frank at the Maitland UHAUL facility. He really make my life easier. Eternally Grateful for all. Thanks

Rating:

2.0

The pest control was awful, rats got into my storage unit and destroyed my mattress and when I went to talk to someone at the front to see if there was something they could do no one was there and the door was locked it was 2pm on a saturday.

Rating:

5.0

Frank the manager and his staff were very knowledgeable, very professional and very helpful. I'm very pleased with their service.

Rating:

5.0

My storage was covered with rat dropping. There was rat dropping all over my furniture and computer equipment. There was a dead rat cut in half in there as well. The whole unit was a health hazard.

Rating:

5.0

I had a very positive experience from beginning to end. Thank you for such great customer service!

Rating:

2.0

The wording on the website is confusing and I feel I was ripped off and swindled for extra money.

Rating:

4.0

Thanks for the opportunity to be a u hale resident.

Rating:

3.0

The staff are great. They were very accommodating and helpful. Our unit was old, the roll up doors were at times difficult to open. Too many pest droppings for my liking.Over all the unit did what it is suppose to do, but I wouldn’t consider it nice.

Rating:

5.0

They have some amazing people. I was happy to meet them after the traumatic housing issue I had. They helped me greatly

Rating:

1.0

They told me to come clean my storage out on the 6 on sold it on the 6 of this month shady....

Rating:

5.0

Great staff my things stayed safe for months. Thanks uhaul at maitland.

Rating:

5.0

This facility is one the cleanest and the staff are very friendly I highly recommend it to anyone.

Rating:

5.0

Very help ful

Rating:

5.0

Mr. Frank and the staff are very Friendly and helpful yes I recommend everyone to visit this location because I was treat like family members thank you for your support keep up the good work to all from Edwin & Laura Crespo.

Rating:

5.0

The customer service at this location was wonderful! My family drove all the way from Ohio after reserving a week prior at another location in Altamonte Spring, FL only to be told they did not have anything for us after providing our reservation confirmation number. That location was not accommodating and their service was terrible. We arrived with an 18 wheeler truck at this location and the gentleman was so kind!

Rating:

5.0

Great service , all personal very friendly and the manager very helpful person.

Rating:

3.0

Everything was good, but we had to get our stuff out because rats was eating holes into everything. Lots of ruined cloths and furniture. Along with books that’s not replaceable.

Rating:

5.0

Frank was extremely courteous and assisted me very efficiently

Rating:

5.0

Franklyn Serra at this location was very nice, accommodating and helpful. I would use this location for future needs.

Rating:

5.0

Franklyn was very welcoming, patient and helpful. He assisted us quickly and he was easy to talk to. After some challenges we experienced during our move, it was refreshing having him help us at the last leg of our move. Definitely will recommend this location.

Rating:

5.0

The manager and all the employees were friendly professional and very helpful!

Rating:

4.0

Franklyn in the office was terrific. Very helpful. Actual units are satisfactory, could use updating. Overall very satisfied.

Rating:

5.0

Everyone was super nice and accommodating definitely would recommend

Rating:

5.0

Frank is the best Uhaul personnel I've met!

Rating:

3.0

Rat poop inside furniture rats bite up my furniture will never go back or recommend this storage facility.

Rating:

5.0

Frank is a great great guy I Dont really know him other then my storage was there but he is 100 per cent good customer service I will recommend him

Rating:

2.0

Storage unit had a mice problem. Found torn bags, cardboard boxes, and some dry goods eaten. Found multiple spots of mouse urine and feces.

Rating:

5.0

thanks , great service

Rating:

4.0

Just storage area is little bit old.

Rating:

4.0

I wouldn't know as yet until the 28 thanks

Rating:

4.0

The storage and truck etc in apopka was the best. You have issues but you it has to do with dealing with the franchise and how each place conduct themselves. The worse for me this time was Sunny’s in Orlando. He mixed up my reservations and then hung up on me because he couldn’t get me to change my reservation for the next day. I would if I could. My help to move was only available on Saturday. I’m partly disabled and had no choice then. He didn’t speak proper English and things were worse trying to iron anything out so he hung on me and that was that. I have no problems with the actual uhual. Always treated very well and smooth. Which your online thing doesn’t work properly in leading in the right direction. Much more but let’s say next time I’ll prefer to just walk in to a uhual store and save me the headache. Thanks. Viv

Rating:

1.0

Staff were nor friendly and didn't even show me where my unit was

Rating:

5.0

Love everything about Franklyn. He's a true asset and one if the best people to work with. I'll miss working with him.

Rating:

4.0

The staff was very good. Excellent manager to work with Frank, made it very pleasant .

Rating:

5.0

General Manager is amazing , very helpful and a good guy all around .

Rating:

5.0

The manager was very helpful. I would recommend this location to friends and family.

Rating:

5.0

I really appreciate the young man named Franklin very very nice and impolite and very helpful and I would like to thank you again for your help. THANK YOU. PAULETTE CARTER

Rating:

1.0

My belongings were damaged from a leak in the roof that caused mold to grow all over items. In addition there were mice urinating and dedicating all over my stuff. I lost several thousand dollars in belongings. Extremely upset, my brother has a unit that ran into the same problem with the mice. The manager attempted to help, but was where’d about what corporate would say. Ultimately , I had to go through my belongs, clean what I could safe, and relocate it to a different facility all out of my pocket. There is some kind of insurance but no one has offered to help me figure that out. Very sad

Rating:

5.0

Frank and his staff are really good people The definitely go above an beyond for their clients I was with this storage for 2 years and it’s always clean and tidy and the grounds are always clean I recommend if you close and what someone that actually checks on your things go here . Great customer service

Rating:

5.0

El lugar es muy limpio y su personal de trabajo miy eficiente te ayudan a encontrar lo que necesitas mi experiencing fue muy buena y agradable ..... gracias x su attention.

Rating:

5.0

The only problem was I had a rodent issue because the other customers do not follow the guidelines of the U-Haul so my suggestion is to be more of a stickler to the customers on keeping food out of the units so other units won't pay the price I don't blame you but I blame the other customers that don't have the lack of understanding that they need to not have perishable items in their units....

Rating:

5.0

The dudes that was working on the 13th of July they where real friendly and helpful. If you ask me they deserve a raise

Rating:

5.0

The employees were very helpful and professional.

Rating:

5.0

Great staff funny friendly

Rating:

3.0

The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I’m still receiving lien notices in the mail.

Rating:

5.0

Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan

Rating:

3.0

Had an RV in lot you closed had to leave. I'm done with Uhaul.

Rating:

5.0

Manager was very helpful!

Rating:

5.0

From beginning to the end 100/100.

Rating:

5.0

The Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn

Rating:

1.0

Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business

Rating:

5.0

?

Rating:

5.0

Ese lente servicio

Rating:

3.0

We have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn’t called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.

Rating:

1.0

I had a reservation number. The manager couldn’t find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn’t find my reservation and he offered me more expensive choices. I’m 68 years old and I didn’t want a second level storage space where as I’m to climb up 2 flights on a metal movable ladder (stairs). I couldn’t afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2’s more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn’t I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.

Rating:

5.0

Very responsive to customer's needs.

Rating:

5.0

Frank was always very helpful and accommodating.

Rating:

5.0

I-Haul needs more employees like Frank! Very friendly and concerned with your needs.

Rating:

5.0

Mui bien 👍 servicio excelente 👌

Rating:

5.0

The staff was very helpful and went above and beyond to provide a great customer service experience. I am beyond pleased with the service. I have already recommended a few people to this facility when they need storage.

Rating:

5.0

Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.

Rating:

5.0

Frank the manager was extremely helpful

Rating:

5.0

Frank the manager is extremely helpful!

Rating:

2.0

We reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn’t give the place a 1 star review.

Rating:

3.0

I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back

Rating:

5.0

Your general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.

Rating:

5.0

El encargado Franklin Serra, su atención fué excelente y súper profesional

Rating:

5.0

They are awesome

Rating:

5.0

Everything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully

Rating:

1.0

I called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There’s no communication. There’s also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.

Rating:

5.0

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Rating:

5.0

Franklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful

Rating:

5.0

You do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out

Rating:

3.0

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

Rating:

2.0

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn’t need.

Rating:

4.0

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

Rating:

5.0

Thanks

Rating:

4.0

Disappointed with gate access hours and that it allows certain access to certain customers.

Rating:

5.0

Great people!

Rating:

5.0

Tommy went above and beyond to ensure I had what I needed

Rating:

5.0

They have a good customer service

Rating:

4.0

It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Thank you

Rating:

5.0

Second storage there

Rating:

5.0

Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!

Rating:

4.0

Very friendly and helpful

Rating:

5.0

Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

Rating:

5.0

Best rates for storage! Professional and pleasant staff!

Rating:

3.0

would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Rating:

3.0

Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

Rating:

2.0

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Rating:

5.0

Quick and easy. Staff was helpful.

Rating:

3.0

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

Rating:

3.0

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

Rating:

3.0

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Rating:

5.0

Very convenient and easy to use

Rating:

3.0

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

Rating:

5.0

Thank for all your great service

Rating:

5.0

Staff were friendly, helpful and accommodating. Thank you.

Rating:

2.0

The worst. They said your First month was free a lie . Would never recommend at all

Rating:

3.0

I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Rating:

5.0

Staff always nice and efficient. Appreciated that. Good customer service.

Rating:

5.0

Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Rating:

5.0

An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Rating:

5.0

It provided what I needed

Rating:

3.0

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Rating:

5.0

Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

Rating:

5.0

The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Rating:

2.0

Account was closed but they kept calling about it.

Rating:

5.0

Great service

Rating:

5.0

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.

Rating:

1.0

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

Rating:

3.0

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

Rating:

5.0

The Staff Was Very Professional. Peace