Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

Rating:

5.0

Great service

Rating:

3.0

I was charged for fuel, even though I had replaced the fuel I used. The man who checked the truck in said he would have the manager call me to arrange a refund, That did not happen.

Rating:

4.0

Very friendly and helpful

Rating:

1.0

I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.

Rating:

2.0

Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.

Rating:

5.0

Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

Rating:

1.0

if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!

Rating:

5.0

Best rates for storage! Professional and pleasant staff!

Rating:

5.0

The key was not in lock box, had to get it from front desk.

Rating:

3.0

would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Rating:

4.0

This time everything was good at U-Haul at this location

Rating:

2.0

When I picked up the van it was dirty inside and out...I pointed this out and advised the agent the purpose of my rental....no time to change it but the other one was just as dirty outside...pulling up to my clients i was so embarrassed at how dirty it was. I've been coming to this location for over 12 years sometimes 4 times a month and I am very disappointed in the overall service I received....Very! What is going on! I would LOVE to hear from uHaul in these regards.

Rating:

5.0

Everybody did amazing. From Sherry, Amanda, and Marquita in the scheduling office to the young man (didnt catch his name) that rented to us. Thank you everybody for everything

Rating:

3.0

Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

Rating:

2.0

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Rating:

5.0

Quick and easy. Staff was helpful.

Rating:

5.0

Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.

Rating:

3.0

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

Rating:

3.0

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

Rating:

3.0

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Rating:

5.0

Not at all everything is A-OK

Rating:

1.0

It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.

Rating:

5.0

Very convenient and easy to use

Rating:

2.0

Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.

Rating:

5.0

Good

Rating:

5.0

Customer service was great. They assisted with all of my needs.

Rating:

3.0

Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.

Rating:

3.0

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

Rating:

3.0

Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.

Rating:

5.0

Thank for all your great service

Rating:

3.0

When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other location

Rating:

5.0

Staff were friendly, helpful and accommodating. Thank you.

Rating:

4.0

N/A

Rating:

5.0

The customer service was amazing !!

Rating:

5.0

Keep up the good work rental pick up & service was fast professional & courteous. Great value for my time & money Thank you

Rating:

1.0

Very unprofessional, rushed out of equipment so they could rent it to someone else. Uhaul has always been good to me, but would definitely not recommend this location. Save your self the frustration and drive a bit further to the next location.

Rating:

5.0

It was great

Rating:

5.0

Nothing everything was clean ,organized and has good price

Rating:

5.0

The truck was pulling to the right. Could be misaligned or sticking brakes. There was also hot air blowing on my foot because of a heat vent was stuck open

Rating:

4.0

They told me to wait at the drop off point in the truck on return and somebody would come out shortly! After 5 minutes waiting I had to go in to let them know that a truck was there to check out for return.

Rating:

2.0

The worst. They said your First month was free a lie . Would never recommend at all

Rating:

5.0

Staff had great customer service, answered all my questions and were professional. I will definitely come back for any moving/storage needs!

Rating:

5.0

The counter staff was very courteous and helpful.

Rating:

5.0

I'll be back

Rating:

5.0

The rate I was quoted DID NOT match the rate I was charged. This is a serious flaw. When I received my quote after inserting the mileage, the quote gave a much lower price than when I went into the store to pick up the equipment. It was a “BAIT AND SWITCH” deal. Needless to say, “FIX YOUR WEBSITE TO REFLECT THE CORRECT QUOTED RATE INFORMATION THAT MATCHES THE SAME RATE INFORMATION WHEN VEHICLE IS PICKED UP!” Otherwise, these surveys can reflect negative feedback! Unhappy Customer

Rating:

5.0

Excellent customer service. Quick and easy, in and out.

Rating:

4.0

Check out took a while and the clock was 30 minutes into the 4 hrs allocated for the rental. I did some of the check in on line

Rating:

3.0

I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Rating:

5.0

Nothing. I was thoroughly impressed with the site and customer service. The General Manager Mario was exceptionally!!

Rating:

5.0

Staff always nice and efficient. Appreciated that. Good customer service.

Rating:

5.0

Everything was great. Thank you!

Rating:

5.0

Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Rating:

5.0

Excelente

Rating:

3.0

I reserved a cargo van at another location, when I went to pick it up, they told me my reservation was at this location. Thank God this location has slower in business than the other one and they had my vehicle ready, 'cause you would probably be reading more criticism for creating reservations at the wrong location, or at least, moving reservations to other locations without warning your customers!

Rating:

5.0

An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Rating:

5.0

Nothing. Great guys

Rating:

5.0

It provided what I needed

Rating:

3.0

Parking is exttremely inconvienient, office location is not clearly marked at all, felt like I was keeping the customer service agent awake.

Rating:

5.0

O will use this location from now on. Great customer service. It felt trustworthy.

Rating:

3.0

Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.

Rating:

3.0

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Rating:

5.0

Very good service!

Rating:

5.0

Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

Rating:

2.0

First rented it from a closer location online and then they called and moved it to a location much further away (especially in traffic time). Then we were charged an extra day for no reason. I had changed the reservation and we kept it for one extra day, not 2. Picked up at 5pm (reservation for 430- but traffic brutal to new location).. and dropped off at 450pm. We were doing a charity toy drive so just disappointed. Will try penske or someone else next time.

Rating:

5.0

The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Rating:

5.0

The agent at the drop off location was friendly and efficient. I really appreciated that the company was willing to allow this location as the drop off location instead of where I had originally put on the order. The agent on the phone very easily changed the drop off location and it was better for me since I rented storage at this location.

Rating:

2.0

Account was closed but they kept calling about it.

Rating:

5.0

Sammy and Joshell was very courteous and did and outstanding job for me. Thanks for their service.

Rating:

5.0

Sammy is amazing! I made my reservation with her a few weeks in advance and she was able to get a truck there in time for when I needed to pick it up.

Rating:

3.0

You can stop over charging. I was a tiny bit under the 1/4 and they charge for a full tank. Then for a hour or more over you pay for a full day plus get charge for a full tank of gas that's not right. I should have learned from 2 yrs ago when I needed to rent 1. I said o would not come back. The vehicle was clean. But y'all prices are deceiving!! 39$ a day turns into 170$. Ridiculous!!

Rating:

5.0

Keep up the good work.

Rating:

5.0

Great service

Rating:

5.0

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.

Rating:

1.0

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

Rating:

3.0

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

Rating:

5.0

The Staff Was Very Professional. Peace

Rating:

5.0

i cancel in february but you continue charge me after just check because i send many email for cancel

Rating:

5.0

Thank you for the excellent service, greatly appreciated it.

Rating:

5.0

The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...

Rating:

5.0

Great experience very friendly staff was in and out with no issues thank you very much

Rating:

5.0

Everyone at this location was helpful and willing to go above and beyond the call of duty.

Rating:

5.0

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

Rating:

5.0

Thanks

Rating:

1.0

Front desk associates were unknowledgeable and rude.

Rating:

4.0

polite and prompt service

Rating:

5.0

Very friendly and accommodating! Excellent service!

Rating:

5.0

Wonderful staff and excellent service. I would definitely use that facility again!

Rating:

5.0

Very good customer service. This is my second time returning as a customer.

Rating:

5.0

based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen

Rating:

5.0

I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!

Rating:

5.0

Staff was always friendly. Kept facility very clean and presentable

Rating:

4.0

My experience was good.

Rating:

5.0

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

Rating:

5.0

Thank you

Rating:

4.0

Good service Friendly staff

Rating:

5.0

Excelent job uhaul thankyou