Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

Frank is a great great guy I Dont really know him other then my storage was there but he is 100 per cent good customer service I will recommend him

Storage unit had a mice problem. Found torn bags, cardboard boxes, and some dry goods eaten. Found multiple spots of mouse urine and feces.

Rating:

4.0

Rushell was professional and nice. Thanks!

thanks , great service

Just storage area is little bit old.

Rating:

5.0

great service

Rating:

5.0

Outstanding ! Thank you Frank!

Rating:

2.0

Was quoted (on phone when making the reservation) that total cost for the rental would be $120 (plus tax). When returning the vehicle, the mileage alone was charged at $147 (123 miles). Received vehicle with 1/4 tank of gas. Returned vehicle with just under 1/4 tank of gas and attendant informed me that it was “empty”. I was charged for a quarter tank of gas ($45) and on top of that a $30 fee to put the gas in. Total cost of the rental was $340 when I was quoted $120. I understand some added cost for refueling, but not $75 for 10 gallons of gas. I will never use U-Haul again.

Rating:

5.0

Excellent service and professional employees

I wouldn't know as yet until the 28 thanks

Rating:

4.0

The storage and truck etc in apopka was the best. You have issues but you it has to do with dealing with the franchise and how each place conduct themselves. The worse for me this time was Sunny’s in Orlando. He mixed up my reservations and then hung up on me because he couldn’t get me to change my reservation for the next day. I would if I could. My help to move was only available on Saturday. I’m partly disabled and had no choice then. He didn’t speak proper English and things were worse trying to iron anything out so he hung on me and that was that. I have no problems with the actual uhual. Always treated very well and smooth. Which your online thing doesn’t work properly in leading in the right direction. Much more but let’s say next time I’ll prefer to just walk in to a uhual store and save me the headache. Thanks. Viv

Rating:

3.0

I had cockroaches and bugs all over the inside of the uhaul when i picked it up, i also reserved a 20 foot trailer and was only able to get a 15 foot after the 20 foot was bug infested leaving me to not be able to fit all of my stuff

Rating:

5.0

Great service from pick up to drop off. I would highly recommend this location. Thank you team!

Rating:

5.0

Frank Serra was excellent!

Rating:

4.0

Workers were nice truck was clean , and worked fast to give good customer service I LOVE this location very professional!!!

Rating:

5.0

Very accommodating dealership would highly recommend!!

Rating:

1.0

Staff were nor friendly and didn't even show me where my unit was

Rating:

5.0

Love everything about Franklyn. He's a true asset and one if the best people to work with. I'll miss working with him.

Rating:

5.0

Franklyn was the most helpful person I've had the pleasure of working with. I wanted to keep working with him despite the fact I didn't need storage anymore. What a great asset!

Rating:

4.0

The staff was very good. Excellent manager to work with Frank, made it very pleasant .

Rating:

5.0

General Manager is amazing , very helpful and a good guy all around .

Rating:

5.0

The manager was very helpful. I would recommend this location to friends and family.

Rating:

5.0

I really appreciate the young man named Franklin very very nice and impolite and very helpful and I would like to thank you again for your help. THANK YOU. PAULETTE CARTER

Rating:

1.0

My belongings were damaged from a leak in the roof that caused mold to grow all over items. In addition there were mice urinating and dedicating all over my stuff. I lost several thousand dollars in belongings. Extremely upset, my brother has a unit that ran into the same problem with the mice. The manager attempted to help, but was where’d about what corporate would say. Ultimately , I had to go through my belongs, clean what I could safe, and relocate it to a different facility all out of my pocket. There is some kind of insurance but no one has offered to help me figure that out. Very sad

Rating:

5.0

Franklyn was super helpful and nice :)

Rating:

5.0

Nothing, great experience

Rating:

5.0

Frank and his staff are really good people The definitely go above an beyond for their clients I was with this storage for 2 years and it’s always clean and tidy and the grounds are always clean I recommend if you close and what someone that actually checks on your things go here . Great customer service

Rating:

5.0

The self check-in process via mobile phone had an issue where the second form of identity verification took longer than expected to complete. I selected the option to contact someone I know. My contact received the text about the call that was to come, but the call never happened. So my contact had to reach out directly to customer service and have them verify over the phone. Another issue occurred after the identity verification was comolete where the screen for next step in the process would just hang and not being up next page. I had to reach out to customer service again via chat feature and have them reset the order so I could finish checkout . .

Rating:

5.0

Amazing service, the manager it's very profesional and helpful

Rating:

5.0

El lugar es muy limpio y su personal de trabajo miy eficiente te ayudan a encontrar lo que necesitas mi experiencing fue muy buena y agradable ..... gracias x su attention.

Rating:

3.0

Left fender bent, right tail light works intermittently, being charged for another day AFTER I was told via a phone conversation that there would be no problem returning the trailer at the time agreed upon (5:30).

Rating:

4.0

Super friendly

Rating:

5.0

The only problem was I had a rodent issue because the other customers do not follow the guidelines of the U-Haul so my suggestion is to be more of a stickler to the customers on keeping food out of the units so other units won't pay the price I don't blame you but I blame the other customers that don't have the lack of understanding that they need to not have perishable items in their units....

Rating:

5.0

Thank you so much

Rating:

5.0

The customer service was great Explanations on how to use the car dolly(1st time iser) was exceptional. And safety features made a big difference

Rating:

5.0

Frank, Sandy and team are super friendly and professionals. Very much company assets.

Rating:

5.0

The dudes that was working on the 13th of July they where real friendly and helpful. If you ask me they deserve a raise

Rating:

5.0

The employees were very helpful and professional.

Rating:

5.0

The storage was leaking. The problem was resolved quickly, but some fournitures had been damaged

Rating:

4.0

They didn't read my online request properly even though I booked a month ahead. Did not have either of the dollies I requested. Instead gave me an appliance dolly and didn't remove the other charges from my order like they said they would.

Rating:

4.0

Everything is okay

Rating:

5.0

Great staff funny friendly

Rating:

5.0

Customer service was very good

Rating:

2.0

The printer didn't work to print my paperwork. I was unable to take one of the other two trucks that had cruise control for my 18 hour one way drive. I have another rental in a few weeks and I hope I get cruise control for it. The staff were very helpful and courteous, however.

Rating:

1.0

Get equipment in your stores. No dollies, no pads, and I have to drive out of the way to get a truck. You knew busy season was coming stock up. Come on, every year it's the same time.

Rating:

1.0

The truck was completely dirty inside (not the cab) when we picked it up. We were given a damaged tow dolly that had obviously been in an accident and we had to use it because we weren't given another option. Just very disappointed in this pick-up, especially with what we are paying.

Rating:

3.0

Have my reservation there when agreed.

Rating:

5.0

Amazing customer service! Super nice and great communication.

Rating:

5.0

Excellent Service

Rating:

5.0

Recently recommended to my neighbor Jay

Rating:

3.0

The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I’m still receiving lien notices in the mail.

Rating:

1.0

Truck cab was dirty, soda cans and food wrappers on floor. Smelled from cigarettes and other smokable items. Smell was so strong my family could not ride in the vehicle. Back of truck was also needing swept and washed out before we could use it. Brakes need serviced, I had to add window washing fluid. Planning to rent again this week, I'd love for a manager to contact me.

Rating:

5.0

Could not be more pleased. The young man that helped me was great. He even volunteered to move the trailer for me since I struggle to back it up. My entire U-haul experience could not have been better.

Rating:

5.0

I had to come here as my reserved, confirmed drop off location stated they could not accept my trailer at One Dollar Depot 6112 Forest City Rd Orlando, FL 32810 The guys at 7803 orange told me this was BS and any uhaul location can receive any uhaul equipment. So not do business with the forest city location by any means.

Rating:

5.0

Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan

Rating:

3.0

Had an RV in lot you closed had to leave. I'm done with Uhaul.

Rating:

5.0

Manager was very helpful!

Rating:

5.0

From beginning to the end 100/100.

Rating:

5.0

The Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn

Rating:

5.0

Appreciate the professionalism

Rating:

1.0

Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business

Rating:

5.0

?

Rating:

5.0

Ese lente servicio

Rating:

3.0

We have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn’t called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.

Rating:

1.0

I had a reservation number. The manager couldn’t find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn’t find my reservation and he offered me more expensive choices. I’m 68 years old and I didn’t want a second level storage space where as I’m to climb up 2 flights on a metal movable ladder (stairs). I couldn’t afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2’s more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn’t I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.

Rating:

5.0

Very responsive to customer's needs.

Rating:

5.0

Frank the General Manager went above and beyond to help me and was very attentive. He deserves a raise for his great customer service! It speaks volumes

Rating:

5.0

Great spot. Friendly and helpful.

Rating:

5.0

Frank is a hard-working man who stepped up to loan me his personal dolly when there was not one available in the store. His customer service made our local move much easier. Thanks, Mike .

Rating:

5.0

Frank was always very helpful and accommodating.

Rating:

5.0

I-Haul needs more employees like Frank! Very friendly and concerned with your needs.

Rating:

5.0

Mui bien 👍 servicio excelente 👌

Rating:

5.0

The staff was very helpful and went above and beyond to provide a great customer service experience. I am beyond pleased with the service. I have already recommended a few people to this facility when they need storage.

Rating:

5.0

Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.

Rating:

5.0

Frank the manager was extremely helpful

Rating:

5.0

Frank the manager is extremely helpful!

Rating:

2.0

We reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn’t give the place a 1 star review.

Rating:

3.0

I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back

Rating:

5.0

Your general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.

Rating:

5.0

El encargado Franklin Serra, su atención fué excelente y súper profesional

Rating:

5.0

They are awesome

Rating:

5.0

Everything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully

Rating:

1.0

I called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There’s no communication. There’s also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.

Rating:

5.0

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Rating:

5.0

Franklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful

Rating:

5.0

You do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out

Rating:

3.0

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

Rating:

2.0

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn’t need.

Rating:

4.0

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

Rating:

5.0

Thanks

Rating:

4.0

Disappointed with gate access hours and that it allows certain access to certain customers.

Rating:

5.0

Great people!

Rating:

5.0

Tommy went above and beyond to ensure I had what I needed

Rating:

5.0

They have a good customer service

Rating:

4.0

It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Thank you

Rating: