Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

928 reviews

7803 N Orange Blossom Trl   Orlando, FL 32810
(N Of Rose Av)

(407) 578-2500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 578-2500

7803 N Orange Blossom Trl
Orlando, FL 32810
(N Of Rose Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

The service was outstanding. Frank and the entire team always treat me well. I also have my mom drive across town just to deal with this particular location because I know they'll treat her right. Thank you to the entire team.

Randy N. 
Rating:
5.0

Customer did not leave a comment.

Carmelo R. 
Rating:
5.0

El encargado Franklin Serra, su atención fué excelente y súper profesional

Edgardo O.  |  Overall Experience 
Rating:
5.0

Franklyn check me in and deliver great service.

Otis M. 
Rating:
5.0

Customer did not leave a comment.

TODD MATTHEW H. 
Rating:
1.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very friendly and very helpful. I would definitely recommend this location to a friend or family member.

TAMMI R. 
Rating:
5.0

Friendly, courteous and knowledgeable! The young man that helped me treated me with respect and made me feel that he was a true professional. I will definitely recommend this location!

STEVEN L. 
Rating:
5.0

Store Manager Franklyn Serra took my order and was very helpful in getting the vehicle I needed.

Otis M. 
Rating:
5.0

The quality was excellent customer service was awesome thank you very much very smooth transaction

Arvin G. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C. 
Rating:
5.0

Customer did not leave a comment.

EDNA T. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

The ride was a bit rough while empty jerking and stuttering it got better once full. ( I did have the uhaul button on when it was empty)

TARSHA R. 
Rating:
5.0

customer service was excellent and very helpful and they made my experien with u-haul perfect.

Vernita S. 
Rating:
3.0

When I picked up the vehicle, the milage was at 12139. The paperwork I received from the front desk stated the starting milage was 12133. When I told the manager at the desk this, he said he would take care of it. I received my invoice and it still has not been corrected. I would like it corrected and the charge for the decrease in milage refunded to my account. I emailed the store manager per the invoice email, but I have yet to get a response from him regarding it.

Christopher H. 
Rating:
5.0

Ver Lynn helpful and nice. Went above and beyond

PAUL L. 
Rating:
5.0

They are awesome

angel d.  |  First Impressions 
Rating:
5.0

Everything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully

Rax A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sierra B.  |  Overall Experience 
Rating:
1.0

I called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There’s no communication. There’s also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.

Sierra B.  |  First Impressions 
Rating:
5.0

Nun at all. Everything was good,perfect n professional too.

Eloise S. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Special thanks to Dion at this location who worked with us on our rental and made it easy to extend our contract when we needed the vehicle longer. Absolutely great customer service. Thank you!

PATRICK M. 
Rating:
1.0

Nobody was there when I arrived at this location. I have to push a walkie talkie to get the employee attention which I had to wait 15 minutes for. Once employee arrived I had to drive to the rear of business and he said he be right with me. 15 minutes nobody showed up so I disconnected the trail myself. I went back up to office and the one and only employee working was with 2 other customers checking a rental. I told him I disconnected the trail myself and left it. He said he would send me an email for the check out since he was with 2 other customers and I did not have time to wait. Then I got an email stating I am being charged for an extra day. Not happy at all since my original drop off location changed location drop off without telling me.

Cyril N. 
Rating:
5.0

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Edgardo O.  |  First Impressions 
Rating:
5.0

Franklin was very nice to deal with. He is a valuable employee

Randy N. 
Rating:
5.0

Customer did not leave a comment.

jose R.  |  Overall Experience 
Rating:
5.0

Franklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful

Claudia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

I was charged for a dolly I never received please credit my acct Lolita Dupree

LOLITA D. 
Rating:
5.0

You do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out

TAMMY L.  |  Overall Experience 
Rating:
5.0

This location was excellent! The staff person was courteous, very knowledgeable and took care of all our needs. I will use this location for all my future rentals. Thanks a million

KENNETH T. 
Rating:
4.0

Cannot think of anything

CLAUDIA G. 
Rating:
5.0

Great customer service.

RACHEL F. 
Rating:
5.0

Customer did not leave a comment.

Lavern A. 
Rating:
3.0

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

robert l.  |  First Impressions 
Rating:
5.0

Freddie the manager was fantastic. He was helpful, courteous, and very polite. Very good at what he does.

Rosalia L. 
Rating:
5.0

Bien hamable y cortes yo lo recomendaría a cualquier persona o mis amigos en particular. Gracias por todo su hatenciones.

FELIX E. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Outstanding customer service by location manger. Thank you, made me feel like I want to come back to only this location.

Randy N. 
Rating:
2.0

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn’t need.

JAQUAYA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen p.  |  Overall Experience 
Rating:
5.0

Nothing. The gentleman that checked me out had awesome customer service. Definitely a valued Employee to keep

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

djena o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Nothing it was an easy process.

Bernadette T. 
Rating:
5.0

The guy here made me feel like a valued customer, and explained my charges well. He helped me unhook my car and was super professional. I think he is a manager or something because he went above and beyond. I know it is just business but he treated me like a friend.

Trevor L. 
Rating:
4.0

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

VANNESSA L.  |  First Impressions 
Rating:
5.0

Thanks

JOSE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
4.0

Disappointed with gate access hours and that it allows certain access to certain customers.

Sherry B.  |  Overall Experience 
Rating:
5.0

The manager is very kind and helpful. Highly recommend this location!

REBECCA K. 
Rating:
4.0

Customer did not leave a comment.

Jerald W. 
Rating:
5.0

Great people!

LARRY H.  |  Overall Experience 
Rating:
5.0

The rearview mirror on the driver side is not fixed it is rotating while driving, it is dangerous that you will completely blindfold online changing on the driver side.

raju S. 
Rating:
1.0

Always an issue with getting stuff done quickly and efficiently. The entire rental process is so slow and people do not know what they are doing most of the times.No interest in customers. If location was not convenient would never go back.

JOSEPH C. 
Rating:
1.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE K. 
Rating:
1.0

Worst experience I have ever had from start to finish. My truck was not available for pick up at the location listed on my reservation. I had to drive twenty minutes away to get my truck at an additional location. When I dropped my truck off and went to the storage unit, the staffed claimed my reservation was not able to be found at that address until I showed them three proof of reservation confirmations. I will never be using Uhaul again.

TYLER K. 
Rating:
1.0

The 10 bed truck was new and that was nice, however I picked the truck up after hours, and they forgot to put in the hand dolly that I had ordered and paid for, as well as the fact that the truck came with NO ramp! I understand that, while it may be common knowledge in this business that trucks under a certain bed size do not come with ramps, but there is no way the average public would know that! I had to PURCHASE a hand dolly for $88 at home depot because they failed to put one in the truck. I could not rent one from Home Depot because this was a one way rental from Orlando to Key West and there was no way for me to be able to return the dolly, so I was forced to purchase one! There was no gas in the truck either, like less than 1/8 of a tank. The fact that there was no ramp pretty much crippled the entire purpose for renting the truck. I had numerous heavy boxes, bins and furniture that was impossible to load without a ramp. If something of a refund for a portion of the amount I paid, nearly $500 can not be refunded I am going to do a chargeback on my credit card for the entire amount.

John I. 
Rating:
5.0

I could not see anything

george A. 
Rating:
5.0

Customer did not leave a comment.

jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISIDRO R.  |  First Impressions 
Rating:
5.0

The Girls Were Amazing Both Jamie and I Believe is Brandy ! Great costumer service, Very On Point and Also super understanding. Thank you ladies for your time ! Will deff be doing business in the future their.

KEVIN D. 
Rating:
5.0

Tommy went above and beyond to ensure I had what I needed

Claudia G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

They have a good customer service

Dina R.  |  First Impressions 
Rating:
4.0

It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Thank you

Evns C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRIDGET W.  |  Overall Experience 
Rating:
5.0

Second storage there

Glenda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAIAS V. 
Rating:
5.0

Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!

Richard H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Chris N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE W. 
Rating:
1.0

When I came to pick up the trailer on 5/7 they had no clue about it. I reserved it online on 5/3 for 24hrs but got a call from Jennifer (very nice) on 5/5 that my initial location Winter Park didn't have it available, so I was transferred to the Lockhart location. I picked up on 5/7 and employee named Tommy had no interest in answering my questions and I didn't double check, but he changed my reservation to less than 24 hrs and when I returned before my 24hr reservation on 5/8 at 1pm. They charged me a 2nd time on my credit card, bc they did not check it in till Sunday 5/9. That location acts very fishy and will not go to that location again.

MANSOOR K. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Mellisa B.  |  Overall Experience 
Rating:
5.0

Brandy was able to help me out when I needed the rental for another day. She saved me roughly $3g. I would definitely recommend her to anyone. Thanks 👍

CARL G. 
Rating:
1.0

We received the wrong trucks twice and they drive twice to our location to switch trucks which mad our move an hour past schedule for the movers Nd cost us a 100 late start fee. They took the dolly back to the store in error and we paid to have it die to the wrong trucks bei g issued it was a mess.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

ERIC E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

All computers were down and I was informed that I could not be checked in until they were working again. After 20 minutes of waiting, I just left the key.

Michael M. 
Rating:
5.0

Great service

ROBERT D. 
Rating:
1.0

Customer did not leave a comment.

PAUL V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO B. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE G. 
Rating:
3.0

I was charged for fuel, even though I had replaced the fuel I used. The man who checked the truck in said he would have the manager call me to arrange a refund, That did not happen.

ALLEN Q. 
Rating:
5.0

Customer did not leave a comment.

Jimy Q. 
Rating:
4.0

Very friendly and helpful

JIMMY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABOR M. 
Rating:
1.0

I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.

Lee R. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
2.0

Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.

Brian B. 
Rating:
5.0

Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

terry g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
1.0

if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!

Wilbur B. 
Rating:
5.0

Best rates for storage! Professional and pleasant staff!

CHERYL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

Customer did not leave a comment.

Jude P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

The key was not in lock box, had to get it from front desk.

An N. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
3.0

would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Kamil T.  |  Overall Experience 
Rating:
4.0

This time everything was good at U-Haul at this location

Willie M. 
Rating:
5.0

Customer did not leave a comment.

Nikolaos A. 
Rating:
2.0

When I picked up the van it was dirty inside and out...I pointed this out and advised the agent the purpose of my rental....no time to change it but the other one was just as dirty outside...pulling up to my clients i was so embarrassed at how dirty it was. I've been coming to this location for over 12 years sometimes 4 times a month and I am very disappointed in the overall service I received....Very! What is going on! I would LOVE to hear from uHaul in these regards.

wanda W. 
Rating:
5.0

Everybody did amazing. From Sherry, Amanda, and Marquita in the scheduling office to the young man (didnt catch his name) that rented to us. Thank you everybody for everything

MICHAEL S. 
Rating:
3.0

Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

Juan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
2.0

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Claudia P.  |  Overall Experience 
Rating:
5.0

Quick and easy. Staff was helpful.

Dennis V.  |  First Impressions 
Rating:
5.0

Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.

William W. 
Rating:
5.0

Customer did not leave a comment.

CREILIN A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

sherry N. 
Rating:
3.0

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

STEVEN J.  |  First Impressions 
Rating:
3.0

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

CARL S.  |  Overall Experience 
Rating:
3.0

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Jeffrey d.  |  First Impressions 
Rating:
5.0

Not at all everything is A-OK

Rafael C. 
Rating:
1.0

It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.

Kane C. 
Rating:
5.0

Customer did not leave a comment.

Nya J. 
Rating:
5.0

Very convenient and easy to use

KIMMIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Y. 
Rating:
2.0

Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.

Marsheila R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Good

MIGUEL Y. 
Rating:
5.0

Customer did not leave a comment.

Maryori R. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer service was great. They assisted with all of my needs.

keith W. 
Rating:
5.0

Customer did not leave a comment.

Valeria G. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.

FABIO E. 
Rating:
3.0

Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.

Jeffrey F. 
Rating:
5.0

Thank for all your great service

santos c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALCIDES S. 
Rating:
3.0

When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other location

MENDELSSON L. 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  First Impressions 
Rating:
5.0

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

Ted S.  |  First Impressions 
Rating:
4.0

polite and prompt service

RODNEY R.  |  First Impressions 
Rating:
5.0

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

YVONNE T.  |  Reservation 
No reviews have been submitted for this location.

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