Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

966 reviews

7803 N Orange Blossom Trl   Orlando, FL 32810
(N Of Rose Av)

(407) 578-2500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 578-2500

7803 N Orange Blossom Trl
Orlando, FL 32810
(N Of Rose Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was tremendous to me to be greeted at 7 AM by Dion a professional and helpful individual

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

RAKIM G. 
Rating:
5.0

Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.

Todd H.  |  First Impressions 
Rating:
5.0

This place was an amazing and will recommend this location to anyone that asks.

RYAN J. 
Rating:
1.0

There was a long line and wait time which is to be expected especially during the holidays but I would not consider doing again.

STEPHANY A. 
Rating:
5.0

The attendant was very pleasant and polite professional I can't say words it was awesome my experience

IRENE V. 
Rating:
5.0

The staff and location was great. If this was the closest U-Haul they would have won my business.

DAVID H. 
Rating:
5.0

I was disappointed that my usual location did not have a vehicle available for me. However, Frank at this location went above and beyond with customer service. I have never experienced this high quality of service at any Uhaul. This is my new permanent location from now.

Nicolette M. 
Rating:
5.0

The gentleman that took care of me was very patient and nice. Unfortunately I am horrible with names and regret that I don't remember his. His service and customer care abilities are exceptional!!!

Ivanhoe F. 
Rating:
5.0

Customer did not leave a comment.

TODD MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
1.0

Terrible experience, For the second time this location overcharged me I stopped going to this location for a while then i gave them another chance they overcharged me again, never going there again.

AMR A. 
Rating:
5.0

I am blanking on his name, maybe Daniel, but he was incredibly helpful and he obviously had the customer (me) at the forefront of who he was serving. I originally had the rental set up to drop off at a separate location. But he made me aware that I could drop it off at his location and it would save me roughly $100. It was a couple miles farther of a drive for me, but well worth the savings. Great job by the gentleman who helped me on Saturday November 6th at 8AM!!!

BRANDON L. 
Rating:
5.0

Frank the manager was extremely helpful

GERARDO G.  |  First Impressions 
Rating:
5.0

Frank the manager is extremely helpful!

GERARDO G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank L.  |  Overall Experience 
Rating:
2.0

We reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn’t give the place a 1 star review.

Brett P.  |  First Impressions 
Rating:
5.0

Frank and all the employees were professional, efficient and knowledgeable.

J'ANN M. 
Rating:
4.0

Ensure that other locations will accept your equipment. When you offer customer discount for one rentals and your other stores want take your equipment, other than that all is well

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

angel d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Do what you do

ERWIN B. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Nothing needs to be improved, as I walked in I was having a bad day but ur employee Russell Galloway was extremely helpful even though it was ten minutes to closing. Store manger Franklin and other coworker Dion Byrd definitely were in the background with great service also. Great staff at this location.

Randy N. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

Hermando c.  |  Overall Experience 
Rating:
3.0

I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back

Karl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Your general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.

Robert A.  |  First Impressions 
Rating:
5.0

Absolutely wonder customer service. One of the most friendliest and helpful man I have ever met at a uhaul. Took care of me and my check out process in a snap! Great employees here!

Megan M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Please have the U-boxes prepped and ready on time. I gave 48hrs notice when picking them up.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

TODD MATTHEW H. 
Rating:
3.0

This is beginning to be a horrible nightmare.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

The service was outstanding. Frank and the entire team always treat me well. I also have my mom drive across town just to deal with this particular location because I know they'll treat her right. Thank you to the entire team.

Randy N. 
Rating:
5.0

Customer did not leave a comment.

Carmelo R. 
Rating:
5.0

El encargado Franklin Serra, su atención fué excelente y súper profesional

Edgardo O.  |  Overall Experience 
Rating:
5.0

Franklyn check me in and deliver great service.

Otis M. 
Rating:
5.0

Customer did not leave a comment.

TODD MATTHEW H. 
Rating:
1.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very friendly and very helpful. I would definitely recommend this location to a friend or family member.

TAMMI R. 
Rating:
5.0

Friendly, courteous and knowledgeable! The young man that helped me treated me with respect and made me feel that he was a true professional. I will definitely recommend this location!

STEVEN L. 
Rating:
5.0

Store Manager Franklyn Serra took my order and was very helpful in getting the vehicle I needed.

Otis M. 
Rating:
5.0

The quality was excellent customer service was awesome thank you very much very smooth transaction

Arvin G. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C. 
Rating:
5.0

Customer did not leave a comment.

EDNA T. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

The ride was a bit rough while empty jerking and stuttering it got better once full. ( I did have the uhaul button on when it was empty)

TARSHA R. 
Rating:
5.0

customer service was excellent and very helpful and they made my experien with u-haul perfect.

Vernita S. 
Rating:
3.0

When I picked up the vehicle, the milage was at 12139. The paperwork I received from the front desk stated the starting milage was 12133. When I told the manager at the desk this, he said he would take care of it. I received my invoice and it still has not been corrected. I would like it corrected and the charge for the decrease in milage refunded to my account. I emailed the store manager per the invoice email, but I have yet to get a response from him regarding it.

Christopher H. 
Rating:
5.0

Ver Lynn helpful and nice. Went above and beyond

PAUL L. 
Rating:
5.0

They are awesome

angel d.  |  First Impressions 
Rating:
5.0

Nun at all. Everything was good,perfect n professional too.

Eloise S. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Special thanks to Dion at this location who worked with us on our rental and made it easy to extend our contract when we needed the vehicle longer. Absolutely great customer service. Thank you!

PATRICK M. 
Rating:
1.0

Nobody was there when I arrived at this location. I have to push a walkie talkie to get the employee attention which I had to wait 15 minutes for. Once employee arrived I had to drive to the rear of business and he said he be right with me. 15 minutes nobody showed up so I disconnected the trail myself. I went back up to office and the one and only employee working was with 2 other customers checking a rental. I told him I disconnected the trail myself and left it. He said he would send me an email for the check out since he was with 2 other customers and I did not have time to wait. Then I got an email stating I am being charged for an extra day. Not happy at all since my original drop off location changed location drop off without telling me.

Cyril N. 
Rating:
5.0

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Edgardo O.  |  First Impressions 
Rating:
5.0

Franklin was very nice to deal with. He is a valuable employee

Randy N. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

I was charged for a dolly I never received please credit my acct Lolita Dupree

LOLITA D. 
Rating:
5.0

This location was excellent! The staff person was courteous, very knowledgeable and took care of all our needs. I will use this location for all my future rentals. Thanks a million

KENNETH T. 
Rating:
4.0

Cannot think of anything

CLAUDIA G. 
Rating:
5.0

Great customer service.

RACHEL F. 
Rating:
5.0

Customer did not leave a comment.

Lavern A. 
Rating:
3.0

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

robert l.  |  First Impressions 
Rating:
5.0

Freddie the manager was fantastic. He was helpful, courteous, and very polite. Very good at what he does.

Rosalia L. 
Rating:
5.0

Bien hamable y cortes yo lo recomendaría a cualquier persona o mis amigos en particular. Gracias por todo su hatenciones.

FELIX E. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Outstanding customer service by location manger. Thank you, made me feel like I want to come back to only this location.

Randy N. 
Rating:
2.0

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn’t need.

JAQUAYA R.  |  First Impressions 
Rating:
5.0

Nothing. The gentleman that checked me out had awesome customer service. Definitely a valued Employee to keep

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Nothing it was an easy process.

Bernadette T. 
Rating:
5.0

The guy here made me feel like a valued customer, and explained my charges well. He helped me unhook my car and was super professional. I think he is a manager or something because he went above and beyond. I know it is just business but he treated me like a friend.

Trevor L. 
Rating:
4.0

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

VANNESSA L.  |  First Impressions 
Rating:
5.0

Thanks

JOSE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
5.0

The manager is very kind and helpful. Highly recommend this location!

REBECCA K. 
Rating:
4.0

Customer did not leave a comment.

Jerald W. 
Rating:
5.0

The rearview mirror on the driver side is not fixed it is rotating while driving, it is dangerous that you will completely blindfold online changing on the driver side.

raju S. 
Rating:
1.0

Always an issue with getting stuff done quickly and efficiently. The entire rental process is so slow and people do not know what they are doing most of the times.No interest in customers. If location was not convenient would never go back.

JOSEPH C. 
Rating:
1.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE K. 
Rating:
1.0

Worst experience I have ever had from start to finish. My truck was not available for pick up at the location listed on my reservation. I had to drive twenty minutes away to get my truck at an additional location. When I dropped my truck off and went to the storage unit, the staffed claimed my reservation was not able to be found at that address until I showed them three proof of reservation confirmations. I will never be using Uhaul again.

TYLER K. 
Rating:
1.0

The 10 bed truck was new and that was nice, however I picked the truck up after hours, and they forgot to put in the hand dolly that I had ordered and paid for, as well as the fact that the truck came with NO ramp! I understand that, while it may be common knowledge in this business that trucks under a certain bed size do not come with ramps, but there is no way the average public would know that! I had to PURCHASE a hand dolly for $88 at home depot because they failed to put one in the truck. I could not rent one from Home Depot because this was a one way rental from Orlando to Key West and there was no way for me to be able to return the dolly, so I was forced to purchase one! There was no gas in the truck either, like less than 1/8 of a tank. The fact that there was no ramp pretty much crippled the entire purpose for renting the truck. I had numerous heavy boxes, bins and furniture that was impossible to load without a ramp. If something of a refund for a portion of the amount I paid, nearly $500 can not be refunded I am going to do a chargeback on my credit card for the entire amount.

John I. 
Rating:
5.0

I could not see anything

george A. 
Rating:
5.0

Customer did not leave a comment.

ISIDRO R.  |  First Impressions 
Rating:
5.0

The Girls Were Amazing Both Jamie and I Believe is Brandy ! Great costumer service, Very On Point and Also super understanding. Thank you ladies for your time ! Will deff be doing business in the future their.

KEVIN D. 
Rating:
4.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

ISAIAS V. 
Rating:
5.0

Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!

Richard H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

DENISE W. 
Rating:
1.0

When I came to pick up the trailer on 5/7 they had no clue about it. I reserved it online on 5/3 for 24hrs but got a call from Jennifer (very nice) on 5/5 that my initial location Winter Park didn't have it available, so I was transferred to the Lockhart location. I picked up on 5/7 and employee named Tommy had no interest in answering my questions and I didn't double check, but he changed my reservation to less than 24 hrs and when I returned before my 24hr reservation on 5/8 at 1pm. They charged me a 2nd time on my credit card, bc they did not check it in till Sunday 5/9. That location acts very fishy and will not go to that location again.

MANSOOR K. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Brandy was able to help me out when I needed the rental for another day. She saved me roughly $3g. I would definitely recommend her to anyone. Thanks 👍

CARL G. 
Rating:
1.0

We received the wrong trucks twice and they drive twice to our location to switch trucks which mad our move an hour past schedule for the movers Nd cost us a 100 late start fee. They took the dolly back to the store in error and we paid to have it die to the wrong trucks bei g issued it was a mess.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

All computers were down and I was informed that I could not be checked in until they were working again. After 20 minutes of waiting, I just left the key.

Michael M. 
Rating:
5.0

Great service

ROBERT D. 
Rating:
1.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO B. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE G. 
Rating:
3.0

I was charged for fuel, even though I had replaced the fuel I used. The man who checked the truck in said he would have the manager call me to arrange a refund, That did not happen.

ALLEN Q. 
Rating:
5.0

Customer did not leave a comment.

Jimy Q. 
Rating:
5.0

Customer did not leave a comment.

GABOR M. 
Rating:
1.0

I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.

Lee R. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
2.0

Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
1.0

if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!

Wilbur B. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

The key was not in lock box, had to get it from front desk.

An N. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

This time everything was good at U-Haul at this location

Willie M. 
Rating:
5.0

Customer did not leave a comment.

Nikolaos A. 
Rating:
3.0

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

STEVEN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  First Impressions 
Rating:
5.0

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

Ted S.  |  First Impressions 
Rating:
4.0

polite and prompt service

RODNEY R.  |  First Impressions 
No reviews have been submitted for this location.

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