Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

Rating:

5.0

Get better trucks at this location, this truck was so OLD the a/c was coming in and out, it's very squeaky and the cardboard that is in the truck was anything but clean. For the price that I paid I expected better than that for the 2 hrs that I had it. Your other location on Buford dr has much better quality trucks for the same price

Rating:

5.0

Travis was awesome, he answered my many questions and was nice and courteous.

Rating:

5.0

I was pleasantly surprised when I got a first mount for free, that’s a very good idea from U-Haul. Certainly for future when I’ll need a storage space I’ll ask for them service. Also I used them truck for moving my stag . Thank you very much U-Haul !

Rating:

5.0

Excellent customer service

Rating:

3.0

Besides the rent going up 3 times in less than a year I also got stuck in the elevator for 20 minutes. Most of the staff was great (2) young ladies that worked there where pleasant and accommodating (1) woman i opened my account with not so great!

Rating:

1.0

I called in to reserve storage however the person made a mistake, however I sympathize because no one is perfect. My pick up date for truck rental was July 11,2022 and I was traveling from Florida to Georgia on July 13,2022. However the mistake was that the storage move in date was placed to July 11,2022. When I got to the storage facility they said that there is no reservation for me. I showed the reservation number and then I and one of the staff member realized that the date was for the 11th and not the 13th. Their office was closing at 7 and I got there 6:30, I then ask what can they do to help I guy said he would have to rebook a storage and told me the cost, I then told him my rental qualified me for free storage for one month, he told me that since I'm not dropping the truck off there I can't get a month free. However after that he then said that he has no storage available and what he has is reserved for other people and that he will check the neighboring store to see if they have anything and he said they don't. By this time I was very frustrated. I asked if I could leave truck there overnight and they said no I would have to park at Walmart. So I had no storage and no where to park the truck with my belongings. Also I had paid movers to help me unpack and had to send them away because I had no storage. The store manager on duty at the time dealt with my wife and I very coldly and unprofessional and he also lied to us. I then proceeded to call Customer service and was transferred twice till I finally got someone who could help 42 minutes later. I spoke with a guy name Nicholas who was very very very nice who told me that one thing I can do is to use the uhual website and go to rent now and I was able to get a storage at 3556 Dacula Rd, Dacula GA. Also there was spaces like that at the storage I went to first which is 3804 Dacula Rd, Dacula GA. The manager at this location is very very very unprofessional and has no sympathy for his customers.

Rating:

1.0

Unclear Experience The customer service at this location was honestly displaced. Policies unclear, No Walkthrough on truck, Transaction process very unclear, the Contract for rental is not explained in any detail. The first associate we encountered upon arrival didn't even leave her chair during the entire interaction except to pass us an item that was behind the desk. She just told us “the truck is parked over there” and nearly forgot to give us the keys. She never went outside with us. We were due a $14.99 refund because we cancelled some items we no longer needed. (Which still has not posted). Outside of the rental office there were some raggedy mattress carts with large signage saying “Free courtesy use of U-Haul” “pay $15 if you don't return” nothing more, nothing less, no additional rules explained. So, being that they were not in the rental area and sitting outside an unlocked door we rolled one onto the truck. There was no walkthrough to operate the 20 ft truck or explain anything pertaining to its operation. No hazards, no warnings, no safety tips. Just a girl sitting in her chair with a bland attitude. After not being able to use cash (in the morning) or the original card which the deposit was paid from, we had to pay with another card. If we used the same card we would have to pay an additional $100 deposit to get the truck, not $80 to account for the deposit we already made. This policy was never shown on paper. The total came to $89.92, and we were asked to bring the truck back with 1/4 a tank of gas even though we only received it with 1/8. Upon arriving to return the U-Haul at 6 pm, 30 minutes early, we forgot a $7 furniture dolly at our house about 2 miles away so we went to retrieve it. By the time we returned the two new associates there had authorized another refund without our permission because “they checked us in too early” without the small furniture dolly, which we notified them we were going to retrieve for a short moment before we left. Everything else in tact, all of the equipment was returned including the truck with extra gas (with 2022 summer prices), there was no reason to believe we were lying, especially considering we had already overpaid for everything that morning. The refund they processed with even notifying us was for $30 less than what we paid. Only $61, then upon returning with the dolly in no less than 10 minutes, after we found out that they tried to refund us, they charged my card again for the previous total price which we had already paid plus an additional $15 because we took the mattress dolly that was outside the office “without their permission”? After asking them about the signage they said they didn't know we took it until they saw it on camera and that we were not supposed to take it. Despite no proper explanation or signage indicating what they said I let them use their defunct logic to keep from making a stir. So now my account is emptied thanks to their blunders, and then the transaction they are trying to make to cover the cost of the order is declined because the money (which we already paid) is gone, and the refund they processed unauthorized was not posted. Then they try to overdraft my account for $61? We don't even know why the price has changed nearly 4 times. Then they tell us we cannot leave until we have paid them? So then we have to spend $71 in cash to close the order and the mattress dolly is not represented anywhere on the receipt. We have had a truly grueling experience and now we are out of over $150 for a transaction that should have costed $61 dollars flat after my gas credit of $23.40 for bringing the truck back over fueled. Today, I awake to find that not only have none of the refunds they owed posted to our accounts, but they are no longer represented on the transaction list for my account. This leads me to believe that they canceled the refund after we left. It is no longer pending. We have decided to handle this situation through our bank given the unclear behavior of the associates at this location. Truly saddening.

Rating:

5.0

n/a

Rating:

5.0

I was very well attended ans very clearly answered and explained all my doubts

Rating:

1.0

We had several items infested by bugs. We had to throw away a newer mattress and box spring. When asked the staff - their response was if we purchased the insurance... we pushed and it was escalated to the manager but we never heard anything back. Unacceptable for the amount of money we paid every month - especially with the recent price increases. We will be leaving negative reviews on google and other sites for this facility.

Rating:

5.0

Great help at the front desk and spotless facility! Very satisfied.

Rating:

3.0

This wasn't the original place I reserved the truck. I am not happy with the customer service I dealt with over the phone until I spoke to Gabriel. He was helpful and got us a truck reservation quickly thankfully.

Rating:

5.0

We would recommend Uhaul storage to family and friends. The staff was always helpful and kind.

Rating:

5.0

I like to thank y'all for everything you done for me and your staff. Toni Hudson

Rating:

3.0

I moved out before my due date and no partial refund

Rating:

5.0

Friendly staff , but the manager Danielle Hall if I remember her name correctly went above and beyond when I had an issue where I didn’t like the second storage unit , she is on top of her game very professional and great at her job ! Thanks U haul for making my move easy .

Rating:

5.0

This storage facility and staff exceeded my expectations. I would highly recommend this location to anyone seeking storage in this area. The staff are phenomenal!

Rating:

5.0

Superior customer service from the office female on duty. I think her name is Tayala. (I know I misspelled. Her name). She made the difference in me making the choice to rent storage there.

Rating:

1.0

You should not charge customers for additional time within the initial 24 hour period. It disincentivizes people from ever requesting a shorter rental period. Moving forward I will ensure any rental is always for 24 hours, even if I only need it for a short period of time. I have never been charged this way before at other locations, and I will likely never rent from this location again.

Rating:

5.0

Excellent customer service 10-star

Rating:

5.0

The young lady who assisted me was super helpful. She explained everything and made the experience easy and fast.

Rating:

5.0

Nothing

Rating:

1.0

Starting with my reservation from fl to ga the truck was dirty going down the road brakes squeaking not impressed at all next time definitely not using uhaul ever again

Rating:

5.0

Office personnel were very helpful, friendly, and knowledgeable.

Rating:

5.0

Outstanding. Employees nice and professional

Rating:

5.0

Easy, clean and convenient

Rating:

5.0

Building didnt seem as clean as the storage area in the main building.

Rating:

5.0

Quick and prompt!

Rating:

4.0

Staff just kept stopping to help everyone else

Rating:

5.0

The storage facility is very clean and the staff members are always helpful when you need help

Rating:

5.0

Very helpful with a last minute need to rent a small truck in a pinch. Very customer service friendly!

Rating:

5.0

Lady I spoke with on the phone was great

Rating:

5.0

The young lady at this Buford location where I picked up the van was very pleasant, knew her job and was super sweet. I will definitely rent from this location again I can't say that for all locations because I have had some bad experiences at other locations. I this Buford location does not have a van available I want be renting that day.

Rating:

5.0

Young lady at desk very kind and attentive,friendly.overall good experience

Rating:

4.0

The 15 ft. I used was HORRIBLE!!!!!! Driving It Was A Terror ! It had So Much Play in The Steering Wheel, It Pulled To The Left and Right, And It Shaked When You Accelerated. This Vehicle Needs To Mechanically Looked At Immediately....

Rating:

5.0

The cashier and assistant manager was very helpful and friendly.

Rating:

5.0

The young lady name Telara was the best professional excellent customer service, Me and my son called her because Home Depot let us down and she did not hesitate her service… please make sure you tell her as well that she is the best made our day!!!

Rating:

5.0

Buy new vehicles. Vehicle is falling apart. Seats were ripped, missing compartment's, plastic parts falling off, door wouldn't shut completely, harnesses broken, large crack or long scratch across the entire windshield, speakers were blown, body has lots of scratches and dings and dings on it.

Rating:

3.0

Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.

Rating:

5.0

Had a minor issue with gate key not working but quickly resolved

Rating:

5.0

Both team members that I interacted with were spot-on-awesome and very helpful. An excellent overall experience. 👍

Rating:

5.0

I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.

Rating:

3.0

Was told the store closes at 6:30 and I could not return the equipment until the morning. 6:45 I'm on my way home snd they call to see where I am. I was going home as I was told earlier no one would be there after 6:30. I was charged an entire extra day and had the equipment returned by 8:50AM that next morning. No one told me I'd be charged an extra day. Stay open later to accommodate your customers. Horse shit!! I'll be leaving reviews everywhere too!

Rating:

2.0

Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.

Rating:

5.0

Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight

Rating:

5.0

Everything was awesome. Keep up the great work and great customer service.

Rating:

5.0

Lady was very nice that helped us!!

Rating:

3.0

The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!

Rating:

5.0

Everything was GREAT!!

Rating:

5.0

Big space

Rating:

5.0

Nothing, I had a great experience with the location. The girl who worked on Sunday morning was very friendly, helpful, and knowledgeable. When I returned the truck on Monday Pamela was very nice and took care of me.

Rating:

1.0

Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rent

Rating:

5.0

Amazing staff

Rating:

5.0

The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.

Rating:

5.0

It's everything is perfect. Customer service is very good too

Rating:

1.0

I would never recommend this location to anyone. The van I received was not suitable to be driving and was not properly checked prior to being rented to me putting me in an unsafe position.

Rating:

5.0

The service I received from Talara was excellent! I don't know if she is a trainer of new employees or not but she has the type of customer service that is very pleasant, she is very knowledgeable of the equipment and informative of the return and breakdown policies. Big thank you goes to Talara for her assistance!

Rating:

5.0

The windows and mirrors were extremely dirty that driving at night was impossible. I had to pull over at gas station and clean them.

Rating:

5.0

The Young Lady was very nice and delightful to work with. A+ !

Rating:

4.0

Very friendly, took care immediately any issues I had. Will go back in the future to rent vans.

Rating:

4.0

When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!

Rating:

4.0

I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.

Rating:

3.0

The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!

Rating:

2.0

The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.

Rating:

2.0

You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.

Rating:

5.0

The young lady was extremely professional and very nice . Thank you very much !

Rating:

5.0

The two young lady's in the office are very nice and respectful

Rating:

1.0

My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.

Rating:

3.0

Asked for blanket and dolly. None were available, but I think we were charged. Very friendly office people.

Rating:

4.0

I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.

Rating:

5.0

Good service

Rating:

5.0

Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..

Rating:

5.0

Young lady at the desk was awesome-detail, customer focused, really great personality! She should get a raise!

Rating:

5.0

Good customer service, manager was very professional and communication is on point. Good job!

Rating:

3.0

Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.

Rating:

1.0

The staff was extremely restful rude when asked for explanation of my final receipt

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.

Rating:

5.0

Convenient, clean and friendly.

Rating:

5.0

Great

Rating:

3.0

Reserved a 12 x 6 on Tuesday 12/13.. was told I had to pick it up on Friday at another location in Buford. Got there Saturday morning and the clerk tells me my reservation had changed (I was not notified) and told me to call uhaul.. did not attempt to help me a bit.. went to the Buford drive location. The clerk helped me, but the only 12x 6 they could locate was an hour drive away.. had to settle for a 5 x 8 at another location.. very disappointed at the way this was handled.. I will use someone else next time

Rating:

5.0

The young lady that helped me was SUPER AWESONE!! I believe her name was Talara. The golf cart at this location wasn't working so she walked all the way down the hill to the back of the facility to bring up my cargo van!! She was very patient with me and answered all of my questions with a big smile (which I saw in her eyes because she was wearing a mask😂) I wish all U-Haul employees would follow her example of excellent customer service!!!

Rating:

5.0

Great service every time!

Rating:

5.0

EXCEPTIONAL!! The front desk attendant went above and beyond.

Rating:

4.0

I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. Kimberly

Rating:

5.0

I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.

Rating:

5.0

I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.

Rating:

4.0

The reason to rate above average, because the traffic there is terribly busy!

Rating:

1.0

People were always rude and never had enough staff attended

Rating:

5.0

I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?

Rating:

5.0

? don't know

Rating:

5.0

Quick processing both in and upon return.

Rating:

3.0

Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15’ uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.

Rating:

1.0

They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there

Rating:

3.0

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn’t handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Rating:

2.0

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn’t have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

Rating:

3.0

Management needs to properly train the employees. They were pleasant but completely helpless; it took 40 minutes to return the truck I rented. Also need to do a better job PMCS'ing the truck. Thumping the tires with a stick will not tell you that one is 50 psi low and leaking! The truck had trouble starting constantly and the steering wheel had to be turned about 1/3 to the left to keep it straight. They did not have any more trucks and could not or would not secure me another one. The location is clean and nice but fundamentally useless.

Rating:

1.0

Manager lost the vehicle keys for my reservation. One hour waiting for him to find key while I had moves waiting for me. Also manager said I need some weed. Very unprofessional. Horrible experience. Never will return to that location..

Rating:

5.0

It was great. I just didn't think I would find a home and close so quickly.

Rating:

5.0

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Rating:

5.0

Great service never had an issue.

Rating:

5.0

Excellent customer service

Rating:

5.0

The lady who took care of me was very nice and helpful. Definitely a great experience because of her.

Rating:

5.0

Make rentals all day or at least 8 hours.

Rating:

5.0

Loved the staff

Rating:

5.0

Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.

Rating:

4.0

The experience was every thing that I expected.

Rating:

5.0

Talara Harper was AWESOME!!!

Rating:

5.0

Easy and efficient

Rating:

5.0

Everything was GREAT!! The staff was AWESOME!

Rating:

5.0

The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.