Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative on site was rude
Great customer service.
The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Thank You
Shawn was excellent, great customer service. Very helpful.
Great clean facility
Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.
Manager Hall was great. Wonderful experience with her.
None. The lady there was super nice and helpful
They where amazing
Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.
Great service!
Truck had extremely high mileage but performed well with no problems.
Very professional
Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.
Great service
I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.
Great customer service!!
I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.
Outstanding service by this facilities employees. We are very appreciative.
A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.
Truck smelled of smoke and the service was really subpar.
Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!
Thanks
Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul again
v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.
Alan was extremely helpful and friendly. And very knowledgeable about the facility.
I had the best experience with everyone I came in contact with. Thanks to every one!
I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.
I saw a green snake at the cub and a some roaches
The young lady was too friendly and kind highly recommended
Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.
The young lady who assisted me was awesome very professional and friendly.
Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.
Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)
Nothing, everything was great!
Danielle went out of her way to make sure everything was ready to go for us when we got there. Very polite and helpful.
The lady in the store was very courteous and helpful. She help me transfer my reservation to her location after she told me that I was in the wrong store. She offered to move my reservation when she saw I was hesitant to go another mile.
The girl working was nice and this is nothing against her, but I had to wait 40 minutes just to turn in the keys to the van I rented. You need more then one employee working. I was pissed I had to wait that long to pay you. Absolutely absurd.
Great and friendly customer service
Great customer service!
Hire people who know what they're doing!!!
Best uhaul location I've ever been in. Clean and professional beyond my expectations. Everything was outstanding.
Ricky was very helpful and I really nice young man.
Friendly staff, handled rental request efficiently
The receptionist was amazing. Couldn't ask for a better person to assist you.??
Addaysha and Mike were extremely helpful and professional. Thanks so much for your help.
