Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

Rating:

5.0

Very friendly and helpful service reps

Rating:

5.0

Thank you. 😊

Rating:

1.0

The general manager hit my car whit ur truck an she treat me like very rough ! I never gonna rent a truck whit you guys

Rating:

1.0

This is not the date of move out. The General Manager lacks integrity and ageeed to remove fees as promised by a previous employee last week when I moved out. Takara Mills told me and my partner that she would remove $129.99 charge because of the date of move out. This is a false date of move out. The date of move out was October . I did not authorize auto pay for November storage fees. Please refund me credit card to prevent further damages to comply with state and federal regulations.

Rating:

5.0

Excellent Customer Service at U Haul Mall of Georgia!!! I have used this location on several occasions to get a Truck. The Truck was clean and had a full tank of gas! This location in Buford Georgia is 5 Star!!!

Rating:

5.0

Close at 6pm instead of 5pm everyday...

Rating:

5.0

The Location should be open until, at least, 6pm on Weekdays...So disappointed that the office closes at 5pm!

Rating:

5.0

I hope you run the mail-box.

Rating:

1.0

Upon entering the facility the rep was rude and unwelcoming. The U-Haul I was given was old, unclean, and poorly maintained. I was charged regular prices. When I returned the rental within the timeframe to not be charged an additional day, the office closed before the end of their closing hours. The manager refused to allow me to return the rental and insisted on charging me an additional day. I’m in communication with corporate management to get this resolved professionally. A major inconvenience and poor representation of U-Haul. I’m a career professional and this is extremely unfortunate and inconvenient. I’m disappointed I’ve rented from U-Haul for years and this isn’t my expectation of the company or anyone that bears the name.

Rating:

1.0

Although this facility is clean and convenient, the constant price increases are unreasonable. The current price is almost $100 per month greater than competitors in the area.

Rating:

3.0

Need 24/hr access

Rating:

1.0

Ridiculous drop off restrictions resulting in extortion. Forcing renters into full day rentals after 5pm with no option to drop of ANYWHERE. Learning so last minute doesn’t leave patrons time to adjust, nor is there any compensation plan for the UNCHARACTERISTIC expectations of the LOCATION (not the staff). To reiterate the staff is great. The location is obsolete.

Rating:

5.0

The customer service clerk was extremely helpful, polite, and kind. She had to deal with a difficult customer ahead of me and was so professional and gracious. She kept her line moving quickly, was very personable and made my experience extremely easy, even when I was frustrated because of my move. Thank you so much, Ms. K! You were outstanding!

Rating:

1.0

Fire your general manager

Rating:

4.0

Great customer service. Huge thank you to Jolai!

Rating:

5.0

Will see you all(u haul) soon

Rating:

3.0

1. I rented a vehicle and was offered a free month off my rental unit. apparently the assistant gm was "new" and comp month revoked. No biggy, but handled unprofessionally. 2. i called and got a lower rate than i currently pay, which goes to show you just raise it every year because you can...good for you.

Rating:

5.0

The employee there was so helpful and answered all of our questions. She was very easy to work with and definitely made our moving experience a lot easier for us. The unit was super easy to access and perfect size for us to fit our one bedroom apartment furniture into.

Rating:

5.0

Professional, Very Helpful and Courteou.

Rating:

1.0

The girl was rude and deliberately delayed us. I worked in retail management for several years. Wow! This was horrible. If I didn’t really need that van I would have left immediately. I will keep doing business with Uhaul but will avoid that location totally!

Rating:

5.0

The team and management was great. They made sure I got what I needed and went over and beyond. Thank you for the excellent service.🙂👍

Rating:

5.0

Professional, Helpful, Courteous.

Rating:

3.0

The smell coming from the clima controlled storage building is unbearable. It’s like a big animal is decomposing in one of the units and no one does anything about it.

Rating:

5.0

Very friendly staff. Nothing to improve.

Rating:

1.0

Need to make more room for the customer parking and need to hire more people with experience and good customer service

Rating:

5.0

Thank you

Rating:

5.0

Patrick was ok up until the day we were moving out. My daughters rest her guitar on the golf cart and he got in it and started driving it and they were trying to get his attention to let him know it was on the cart, the guitar fell off and hit the concrete. Instead of saying sorry, Patrick told them it should not have been on there in the first place. Even if that is the truth he could have apologized. He had a real attitude that day and was totally unprofessional towards my family and I. I personally wouldn’t go back there, but just because I had a bad experience doesn’t mean I wouldn’t recommend this place. It is fairly new and very clean.

Rating:

4.0

The Msnager, and each team member over the phone and in person were friendly, patient, knowledgeable and eager to help find solutions for me..

Rating:

3.0

We had to wait to get truck into gate because people were loading and unloading right inside and there was no way to get around. We finally were told we could leave truck outside of gate (making that space difficult with traffic. Car was blocked in by folks loading and loading. They finally moved so we could back out. SO they layout if FAR from perfect. Staff was amazing, though. And in the long run, that's what matters. But better flow would make things much easier.

Rating:

4.0

Keep the customer happy with the rental process. It was fast and easy. Had no problem with the whole process and returning was easy also.

Rating:

5.0

The van smelled a little like cigarettes. The employee (Patrick) said he has lost his sense of smell after having covid. Very understandable. Patrick was great and the van was nice and pleasant to drive.

Rating:

5.0

Excellent

Rating:

5.0

The only down side is it is hard to pull out of the parking lot with a truck/trailer. But the staff is very helpful, friendly!

Rating:

5.0

Moving can be very stressful, but Kennedy and Patrick made this a great experience! A huge thanks to them for great customer service and a really nice van as well!

Rating:

2.0

I had issues getting in my storage twice and I was only there for a month. I scheduled a moving date through a trucking company and was not able to get in my storage. I had to cancel my appointment. It was very frustrating!!!! It was also inconvenient !!!!

Rating:

4.0

Employees work very hard.

Rating:

5.0

Very friendly staff!!

Rating:

1.0

U-Haul changed the location pick up to one that was not close to my house. There was no place to park when I went to pick it up. Then I was told that I needed to walk to the back of the property, about a quarter of a mile in the sun to pick it up, and again to drop it off. The lady at the counter was very kind and courteous. All my negative review is for UHaul. I won’t be using them again.

Rating:

5.0

Kennedy demonstrated customer care by assuring me that she would be with me because prior to me walking onto the premise she was taking care of other customers. However, she always assured me that she would take care of me. Great customer service!

Rating:

5.0

Patrick was so professional and informative as to my request. He’s an asset to UHaul. Thank you

Rating:

5.0

Staff was very friendly and knowledgeable.

Rating:

2.0

When I went to return the truck on Sat., 11:50-ish, the building was closed. I received no notice they would be closing in the middle of the day when the truck was due back at one. There was no drop box. I had to make two calls and wait 25 minutes before someone could come open back up to return the truck. Very unprofessional. Did not offer an apology for the inconvenience. I had washed the truck and they wanted to charge me for a little dirt on the driver side floor mat.

Rating:

4.0

Very nice customer service

Rating:

5.0

Patrick was very helpful and courteous

Rating:

5.0

Pickup was a wonderful experience with a dynamic salesperson! So professional and I will continue to use this location and establishment!

Rating:

2.0

Your local offices are useless and your national customer service is dishonest

Rating:

5.0

Very friendly, very professional!

Rating:

5.0

Patrick was amazing

Rating:

5.0

I’ve used U Haul services for years and I must say that I’ve never met a representative of your company that was as dedicated as Patrick located at your Buford, GA location. Patrick was knowledgeable, informative, and cared about his position and customers. He was quick to run down my options for a rental truck and great at explaining the coverage available plus he even talked about storage options. Patrick is the quintessential employee and he deserves recognition plus compensation for his dedication. I do hope that he is recognized for all his efforts because it’s hard to find employees like him.

Rating:

4.0

Great Experience!! Will definitely let others know to use this location.

Rating:

5.0

Very Pleased!

Rating:

4.0

The gentleman who assisted me when I came to pick up the truck was beyond helpful and polite. One of the most courteous people I've met at a uhaul.

Rating:

5.0

Patrick at this location was amazing to work with! His attention to detail and patience was incredible. I wish customer service was this great everywhere. I’m a 35-year hospitality professional and I highly recommend him and this U-Haul facility!

Rating:

5.0

They was super nice. Customer Service could have not been any perfect. It .Ake a difference where you would like to be in business.

Rating:

5.0

I just loved the guy at your buford Georgia store location.

Rating:

4.0

Picking up was great. Drop off was not. Person assisting was not friendly at all. I asked if it was close to closing time due to her rushing temperament. She said they closed at 5 and it was 5 min until closing time. I was late dropping off my rental and I was only inquiring about additional charges. Not disputing. But it was clear that I was bothering her

Rating:

5.0

Thanks for the great service.

Rating:

5.0

Customer service was great, especially for 9am in the n morning. The person that helped me was very clear and helpful.

Rating:

5.0

See above comment

Rating:

5.0

I really want to take a moment to say everything great about Patrick. He was so kind and helped me as I dropped off at the wrong location. He made it easier for me. As simple as that was, the kindness and willingness to help was more impactful than he knows. Thanks Patrick!

Rating:

5.0

Need a newer truck and have a minimum of a half a tank of gas.

Rating:

5.0

My guy front desk attendant was great. He was not pushy with the add on extras; he explained and let me decide. Was very helpful to look for promos even though there were none! Very nice guy! Made sure I had the office direct number instead of generic number for UHAUL

Rating:

5.0

The entire day went smoothly I’ll definitely recommend this location to friends n family.

Rating:

5.0

Patrick was helpful

Rating:

5.0

Very friendly customer service.

Rating:

4.0

N/A. Great customer service. Patrick was wonderful.

Rating:

5.0

Amazing location, clean equipment and Great people! kind, knowledgeable, helpful and friendly.

Rating:

5.0

The facility was great and the staff was awesome! Patrick was so helpful, kind and patient as I asked all my questions and he helped me understand exactly what the storage unit entailed and the rules of the facility. I had an amazing experience and I'm so happy that I was able to find an affordable storage unit with staff that actually cares about the renters and their belongings.

Rating:

4.0

Great service and excellent location! Rates very good and I recommend this facility!

Rating:

5.0

Patrick did a good job. He was kind and courteous.

Rating:

5.0

Mr. Patrick provided excellent customer service . Was a pleasant , fast, and friendly experience. He was very attentive to customer needs and provided great service . Will use this location in future . Thanks again for the wonderful service . Take care.

Rating:

4.0

I would have preferred documentation from you signed that you were satisfied with how the unit was left at move-out. I was told by personnel at the front desk that"we don't sign anything."I simply do not understand that attitude toward a customer who auto-paid every month and made the effort to leave the unit just as clean as when I moved into unit 6084.

Rating:

5.0

Good

Rating:

2.0

They opened late so our reservation was late. The entrance and exit were very confusing. We returned early and we’re still charged for extra time that the customer service rep up sold us on. Not cool. Not a good experience. Also a terrible location.

Rating:

5.0

I just love the Staff, they were Wonderful ☺️

Rating:

3.0

You guys had my wrong email address all along. You kept raising the rent, whichade me have to move out.

Rating:

5.0

I thank God you all are there, and it's not something (moving) that I want to do everyday

Rating:

2.0

Truck had no fuel. No furniture pads available. Wasted an hour going to another location to pickup and return pads as well as put enough fuel in to move. Made reservation ahead of time and this is what I got.

Rating:

2.0

Guy at the desk was late which caused everyone to have to wait. He was rude upon arrival and drop off. At drop off he was on cell phone and did not acknowledge us although we stood right in front of him at the counter for 5 mins. The truck had none of what we requested. No tow dolly, no mattress pads, no furniture dolly which made the move so much harder.

Rating:

5.0

Takara M was very nice and pleasant to work with. She made a very stressful move situation tolerable after being failed by the moving company. Thank You Takara!

Rating:

5.0

The staff were very helpful and professional. I will be moving more items in the future and will use this location again.

Rating:

1.0

My storage unit was clean when we went in but when leaving 2 months later it was filled with roaches and had to pay $500 to get all my items bombed as well as throw away a brand new queen mattress for my son! Very disgusted and upset

Rating:

5.0

Truck too old and dirty Night time drive so hard and dangerous

Rating:

5.0

None

Rating:

4.0

Trailer tire had a nail in it. Didn’t realize until loaded trailer how much air it was losing. It did look a little low when I picked it up but I didn’t have my gauge to check it.

Rating:

5.0

Service at this facility is excellent. The staff are truly polite, professional and go above and beyond in meeting the customer's needs. Would certainly be back when the need arises.

Rating:

5.0

It all was worth the wait..

Rating:

4.0

Talara was excellent on pickup. My drop off was horrendous as a very rude nasty employee yelled out instructions to me then drove off without allowing me to drop off the truck or pickup my car from behind the fence. Also, the truck is very old and at some points during the rental, I wasn’t sure it would start.

Rating:

5.0

We got a great unit with the perfect location by the door and great access. Didn’t think we would need it for two years, but sometimes that’s how life goes. It was a good rate also. Would definitely recommend !

Rating:

5.0

Uhaul Rep at this location was super helpful and polite

Rating:

4.0

I think the storage location I ended up being assigned to in GA was different from the one the guy in Detroit said it would be. I think there was some confusion (maybe just on my end) that there are locations not in Buford GA that are on Buford Rd and Buford drive. A real mess. I had the most chaotic 4 days of my life due to the move, accidentally started crying in the U-Haul storage facility, and the woman working was super nice, so thank you for that.

Rating:

4.0

I believe additional staff is needed to help customers better. ***The U-Haul truck that we rented needed oil and so we had to purchase it. Both oil light AND engine light were on.

Rating:

4.0

The staff, facilities and equipment have been a great experience. So glad to have used Uhaul. Only complaint, is this stinking continual automated contact texting!!! It’s a real pain for sure. Fix it to match your amazing employees at Monongahela Pa and Buford, Ga!!

Rating:

5.0

Daja was most helpful, knowledgeable and sweet. She’s the best!

Rating:

1.0

I ordered 2 dozen blankets and a hand truck. When I showed up, they didn't have either one. The trailer didn't have the wiring for the rear lights either. I had to drive to another UHAUL to pick it up.

Rating:

5.0

Both of the ladies I dealt with at the location were very helpful and very friendly.

Rating:

5.0

Professional, courteous, easy to get things done and on your way quickly.Thank you

Rating:

5.0

There was glass left in the truck and one of our movers cut themselves. Be careful.9

Rating:

5.0

Very friendly staff Everyone was extremely friendly and welcoming

Rating:

5.0

The front desk person was amazing. I was exhausted from our travels and she made the check in simple and easy.

Rating:

1.0

Employees are rude no help

Rating:

4.0

Cody(not sure the name is correct) at a neighboring Buford business address was super! I was grateful for his patience and help as we had been traveling for two days and had been super busy the last days before loading and driving to Buford. He’s a great employee, you’re fortunate to have him.

Rating:

5.0

The woman wirking the counter was wonderful. The truck needed aa wheel alignment

Rating:

3.0

Newer truck. Truck is old and ac doesn’t work correctly

Rating:

4.0

Thank you!

Rating:

2.0

I have pictures no clean bad no clean no accept poor condition clean 2 time.

Rating:

5.0

A Dropbox for after hours.

Rating:

5.0

There were some occasions when dirt/ debris was on the floor. Also, the elevator was out of service. But, overall I give it 5 stars.

Rating:

2.0

Informed facility that I moved from GA and would not be back for the items in my storage unit. This notification was ignored and I continued to accrue charges. My unit was auctioned off for $381.60 and I’m told I owe a balance of $258.25. I was paying $129 per month. The notice was given via email and over the phone. My charges should have stopped upon notification. Up until the notice was given my storage fees were paid. I will notify and advise everyone not to use your company.