Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mall of Georgia

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Judith U. | Overall Experience |
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The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of them

donna t. | Overall Experience |
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Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.

Carolyn W. | Overall Experience |
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I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn’t have to walk inside the building. The downside to that is its outside so there was dust on some of my items.

olivette w. | First Impressions |
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After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.

VICTORIA B. | Overall Experience |
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Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.

Rajdeep C. | First Impressions |
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The person helping us was amazing and made it sob easy to rent the place.

Luis V. | First Impressions |
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Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.

Brad B. | Overall Experience |
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Customer did not leave a comment.

Samantha L. | Online Move In |
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Customer did not leave a comment.

WILLIAM A.
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The young lady who helped me was very professional and knowledgeable

kristin R.
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Customer did not leave a comment.

Patty R. | Overall Experience |
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Customer did not leave a comment.

Juliet B. | Overall Experience |
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Customer did not leave a comment.

John K. | First Impressions |
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Customer did not leave a comment.

SHIMIKI R.
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The representative on site was rude

CHARLES J. | First Impressions |
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Great customer service.

Kevin J.
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The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Thank You

Vanessa J. | First Impressions |
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Customer did not leave a comment.

Allison F.
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Customer did not leave a comment.

GUILLERMO C.
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Shawn was excellent, great customer service. Very helpful.

Jerroid M. | First Impressions |
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Customer did not leave a comment.

Hardem B. | First Impressions |
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Great clean facility

Tina V. | First Impressions |
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Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.

joel p. | First Impressions |
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Customer did not leave a comment.

Stephen A. | First Impressions |
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Customer did not leave a comment.

VICTORIA B. | First Impressions |
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Manager Hall was great. Wonderful experience with her.

Myung K.
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None. The lady there was super nice and helpful

JOSE A.
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They where amazing

Brad M.
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Customer did not leave a comment.

Kisua R.
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Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.

NEWTON M.
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Great service!

Jeffrey F.
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Truck had extremely high mileage but performed well with no problems.

TONI ARLENE S.
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Customer did not leave a comment.

David C. | Overall Experience |
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Customer did not leave a comment.

Thomas G. | First Impressions |
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Very professional

GARY F.
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Customer did not leave a comment.

Vincent W.
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Customer did not leave a comment.

Lilian C.
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Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.

Billy C. | Overall Experience |
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Customer did not leave a comment.

Andrea L.
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Great service

Jeffrey B.
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Customer did not leave a comment.

SHIRLEY R.
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Customer did not leave a comment.

Gianluca F.
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Customer did not leave a comment.

David G.
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I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.

Monique S.
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Customer did not leave a comment.

Juliet B. | First Impressions |
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Customer did not leave a comment.

Michelle E. | Overall Experience |
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Customer did not leave a comment.

MAUDRETTA H.
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Great customer service!!

Donald C.
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Customer did not leave a comment.

Marice W.
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I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.

Thelma P. | First Impressions |
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Outstanding service by this facilities employees. We are very appreciative.

SAMUSIDEEN I.
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A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.

Rhonda S.
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Customer did not leave a comment.

Shawn F.
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Customer did not leave a comment.

ANDRIANWISKANAND P.
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Customer did not leave a comment.

Patricia H. | Overall Experience |
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Customer did not leave a comment.

robert G.
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Truck smelled of smoke and the service was really subpar.

MARK S.
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Customer did not leave a comment.

Stephen W.
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Customer did not leave a comment.

Chris R. | Overall Experience |
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Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!

carlos n. | Overall Experience |
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Customer did not leave a comment.

ahmet bircan u. | First Impressions |
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Thanks

CHERRY N.
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Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul again

Nellie R. | First Impressions |
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v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.

LEROY F. | First Impressions |
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Customer did not leave a comment.

brenda f. | Overall Experience |
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Customer did not leave a comment.

william a. | First Impressions |
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Alan was extremely helpful and friendly. And very knowledgeable about the facility.

Warren W. | First Impressions |
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I had the best experience with everyone I came in contact with. Thanks to every one!

KRISTOPHER JERMA I.
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I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.

Ginou P. | Overall Experience |
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I saw a green snake at the cub and a some roaches

Jorge M.
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The young lady was too friendly and kind highly recommended

Cheryl J.
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Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.

Cynthia C.
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The young lady who assisted me was awesome very professional and friendly.

Sincy J.
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Customer did not leave a comment.

JULIAN O.
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Customer did not leave a comment.

Jerry Z.
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Customer did not leave a comment.

Tim F.
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Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.

richard c. | First Impressions |
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Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)

Ryan B.
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Nothing, everything was great!

Rodney O.
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Customer did not leave a comment.

John P.
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Danielle went out of her way to make sure everything was ready to go for us when we got there. Very polite and helpful.

Adebimpe I.
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The lady in the store was very courteous and helpful. She help me transfer my reservation to her location after she told me that I was in the wrong store. She offered to move my reservation when she saw I was hesitant to go another mile.

ANNE J. | Overall Experience |
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Customer did not leave a comment.

Garrison P.
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The girl working was nice and this is nothing against her, but I had to wait 40 minutes just to turn in the keys to the van I rented. You need more then one employee working. I was pissed I had to wait that long to pay you. Absolutely absurd.

Judith M. | Overall Experience |
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Great and friendly customer service

Michael D.
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Customer did not leave a comment.

Christina G.
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Great customer service!

James S.
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Hire people who know what they're doing!!!

William A.
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Customer did not leave a comment.

Matthew W.
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Best uhaul location I've ever been in. Clean and professional beyond my expectations. Everything was outstanding.

nancy D.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

Donald C.
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Ricky was very helpful and I really nice young man.

John U.
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Friendly staff, handled rental request efficiently

Tumeka S.
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Customer did not leave a comment.

Richard R.
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Customer did not leave a comment.

Nathalee M.
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The receptionist was amazing. Couldn't ask for a better person to assist you.??

Jason B.
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Customer did not leave a comment.

Vanessa H.
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Customer did not leave a comment.

Larry P.
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Customer did not leave a comment.

Kathy B.
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Addaysha and Mike were extremely helpful and professional. Thanks so much for your help.

STEVEN D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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