Customer did not leave a comment.Melinda L. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Mall of Georgia
Buford, GA 30519
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Boat storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.Temekia R. | First Impressions
The Young Lady was very nice and delightful to work with. A+ !KEITH W.
Customer did not leave a comment.ANTHONY W. | First Impressions
Customer did not leave a comment.David D. | First Impressions
Very friendly, took care immediately any issues I had. Will go back in the future to rent vans.WILLIAM A.
Customer did not leave a comment.James H. | Overall Experience
Customer did not leave a comment.Pamela S. | First Impressions
When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!steven c. | First Impressions
I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.Timothy B. | Online Move In
The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!Debbie S. | First Impressions
The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.RONALD G. | Overall Experience
You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.jeramus w. | Overall Experience
The young lady was extremely professional and very nice . Thank you very much !tim m. | First Impressions
The two young lady's in the office are very nice and respectfulMARK D. | First Impressions
My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.Laishawn D. | Overall Experience
Asked for blanket and dolly. None were available, but I think we were charged. Very friendly office people.Frank A.
I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.Kimberly R. | Overall Experience
Customer did not leave a comment.DANIEL T.
Customer did not leave a comment.MICHAEL B. | Overall Experience
Good servicericky d. | First Impressions
Customer did not leave a comment.Erik W. | Overall Experience
Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..Jerry L. | Overall Experience
Young lady at the desk was awesome-detail, customer focused, really great personality! She should get a raise!IRIS W.
Customer did not leave a comment.Carlos P.
Good customer service, manager was very professional and communication is on point. Good job!Michelle G. | First Impressions
Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.Sharon H. | First Impressions
Customer did not leave a comment.BRITTANY S.
The staff was extremely restful rude when asked for explanation of my final receiptMARGARET A.
Very friendly and helpful.Perry T. | First Impressions
Customer did not leave a comment.SHENIKA W.
Customer did not leave a comment.Linda A. | First Impressions
Customer did not leave a comment.Keith H. | Overall Experience
Customer did not leave a comment.ZENON S.
Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.Teresa B. | First Impressions
Customer did not leave a comment.shawn i. | First Impressions
Convenient, clean and friendly.John L. | First Impressions
GreatCarol H. | Overall Experience
Reserved a 12 x 6 on Tuesday 12/13.. was told I had to pick it up on Friday at another location in Buford. Got there Saturday morning and the clerk tells me my reservation had changed (I was not notified) and told me to call uhaul.. did not attempt to help me a bit.. went to the Buford drive location. The clerk helped me, but the only 12x 6 they could locate was an hour drive away.. had to settle for a 5 x 8 at another location.. very disappointed at the way this was handled.. I will use someone else next timeWAYNE V.
The young lady that helped me was SUPER AWESONE!! I believe her name was Talara. The golf cart at this location wasn't working so she walked all the way down the hill to the back of the facility to bring up my cargo van!! She was very patient with me and answered all of my questions with a big smile (which I saw in her eyes because she was wearing a maskðŸ˜‚) I wish all U-Haul employees would follow her example of excellent customer service!!!DEBRA D.
Great service every time!Calvin W. | First Impressions
EXCEPTIONAL!! The front desk attendant went above and beyond.Adetola A. | Overall Experience
I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. KimberlyKimberly R. | First Impressions
I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.Walter O. | First Impressions
Customer did not leave a comment.GARRITH H.
Customer did not leave a comment.Ophelia M. | First Impressions
Customer did not leave a comment.Jayla F. | First Impressions
I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.John G. | Overall Experience
The reason to rate above average, because the traffic there is terribly busy!SU L. | Overall Experience
People were always rude and never had enough staff attendedEDGAR C. | Overall Experience
Customer did not leave a comment.Ivan C. | First Impressions
I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?Zamen A. | Overall Experience
? don't knowJohn S.
Customer did not leave a comment.Tina S. | Overall Experience
Customer did not leave a comment.Bagmary O. | First Impressions
Quick processing both in and upon return.RICHARD L.
Customer did not leave a comment.Elizabeth K. | First Impressions
Customer did not leave a comment.Mark W. | Online Move In
Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15’ uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.Gina S. | First Impressions
Customer did not leave a comment.Kianna B. | First Impressions
They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff thereVictor R. | Overall Experience
The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn’t handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.Lauri S. | First Impressions
Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn’t have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!MELISSA J. | First Impressions
Management needs to properly train the employees. They were pleasant but completely helpless; it took 40 minutes to return the truck I rented. Also need to do a better job PMCS'ing the truck. Thumping the tires with a stick will not tell you that one is 50 psi low and leaking! The truck had trouble starting constantly and the steering wheel had to be turned about 1/3 to the left to keep it straight. They did not have any more trucks and could not or would not secure me another one. The location is clean and nice but fundamentally useless.Alexander H.
Customer did not leave a comment.Josh L. | Overall Experience
Manager lost the vehicle keys for my reservation. One hour waiting for him to find key while I had moves waiting for me. Also manager said I need some weed. Very unprofessional. Horrible experience. Never will return to that location..Guillermo S.
Customer did not leave a comment.Steven P. | First Impressions
Customer did not leave a comment.ORRIN J. | First Impressions
It was great. I just didn't think I would find a home and close so quickly.Xuan N. | Overall Experience
Customer did not leave a comment.Yajarrah P.
I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..Franklin G. | First Impressions
Customer did not leave a comment.Jeffrey N. | First Impressions
Great service never had an issue.Erica M. | Overall Experience
Excellent customer serviceBRANDON E.
The lady who took care of me was very nice and helpful. Definitely a great experience because of her.PATRICIA O.
Customer did not leave a comment.Thelma P. | Overall Experience
Customer did not leave a comment.Charmayne G. | First Impressions
Make rentals all day or at least 8 hours.Quintin D.
Customer did not leave a comment.MARGARET P.
Customer did not leave a comment.Ana J. | First Impressions
Loved the staffMichael S. | First Impressions
Customer did not leave a comment.Rich L. | First Impressions
Customer did not leave a comment.Cynthia T. | First Impressions
Customer did not leave a comment.RONALD G. | First Impressions
Customer did not leave a comment.Alexis T. | Overall Experience
Customer did not leave a comment.michelle b. | First Impressions
Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.matthew p. | Overall Experience
Customer did not leave a comment.Devin J. | First Impressions
The experience was every thing that I expected.George W. | Overall Experience
Talara Harper was AWESOME!!!frank m. | First Impressions
Easy and efficientCraig E. | Online Move In
Customer did not leave a comment.krystal t. | Overall Experience
Customer did not leave a comment.Roxana M. | First Impressions
Customer did not leave a comment.Tim B. | Overall Experience
Everything was GREAT!! The staff was AWESOME!ANGELA M.
Customer did not leave a comment.RODRIQUEZ F.
The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.tom p. | First Impressions
Customer did not leave a comment.JOHN O.
Thank you!!!!Joyce w. | Overall Experience
Tires have Vibration horrible and charger 20$ because I returned it EARLY (incredible) - amazingVANESSA V.
Customer did not leave a comment.ALONZO G.
Very professional and friendly; the units are very clean: also a very good location; pricing is reasonableFREDERICK T. | First Impressions
Customer did not leave a comment.CHRIS T.
Staff was curteous and friendly. Keep doing what you're doingXavier H.
The service rep's were very professional and answered all of our questions.RONALD D.
Company should make it clear during booking that mobile pick up and drop off (after hours) is not available at this location. This inconvenienced me greatly as I have an infant and needed a babysitter to drop of the next morning at 7am! I also wasted half an hour outside trying to do mobile pick up.Chianna C.
The only thing I don’t like is that apart from my contact information, uhaul also asked me to provide many other telephone contact numbers and other mailing addresses! I was then forced to rent a small warehouse with a friend's address. Makes me feel distrustful. Do you treat me as a crime suspect or something similar?SU L. | First Impressions
The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of themJudith U. | Overall Experience
Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.donna t. | Overall Experience
I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn’t have to walk inside the building. The downside to that is its outside so there was dust on some of my items.Carolyn W. | Overall Experience
After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.olivette w. | First Impressions
Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.VICTORIA B. | Overall Experience
The person helping us was amazing and made it sob easy to rent the place.Rajdeep C. | First Impressions
Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.Luis V. | First Impressions
Customer did not leave a comment.Brad B. | Overall Experience
Customer did not leave a comment.Samantha L. | Online Move In
The young lady who helped me was very professional and knowledgeableWILLIAM A.
Customer did not leave a comment.kristin R.
Customer did not leave a comment.John K. | First Impressions
The representative on site was rudeSHIMIKI R.
Great customer service.CHARLES J. | First Impressions
The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Thank YouKevin J.
Customer did not leave a comment.Vanessa J. | First Impressions
Customer did not leave a comment.Allison F.
Shawn was excellent, great customer service. Very helpful.GUILLERMO C.
Customer did not leave a comment.Jerroid M. | First Impressions
Great clean facilityHardem B. | First Impressions
Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.Tina V. | First Impressions
Customer did not leave a comment.joel p. | First Impressions
Customer did not leave a comment.Stephen A. | First Impressions
Manager Hall was great. Wonderful experience with her.VICTORIA B. | First Impressions
None. The lady there was super nice and helpfulMyung K.
They where amazingJOSE A.
Customer did not leave a comment.Brad M.
Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.Kisua R.
Great service!NEWTON M.
Truck had extremely high mileage but performed well with no problems.Jeffrey F.
Customer did not leave a comment.TONI ARLENE S.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.Vincent W.
Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.Lilian C.
Great serviceAndrea L.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.SHIRLEY R.
Customer did not leave a comment.Gianluca F.
I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.David G.
Customer did not leave a comment.Monique S.
Great customer service!!MAUDRETTA H.
Customer did not leave a comment.Donald C.
I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.Marice W.
Outstanding service by this facilities employees. We are very appreciative.Thelma P. | First Impressions
A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.SAMUSIDEEN I.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.ANDRIANWISKANAND P.
Truck smelled of smoke and the service was really subpar.robert G.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Stephen W.
Thanksahmet bircan u. | First Impressions
Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul againCHERRY N.
I had the best experience with everyone I came in contact with. Thanks to every one!Warren W. | First Impressions
I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.KRISTOPHER JERMA I.
The young lady was too friendly and kind highly recommendedJorge M.
Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.Cheryl J.
The young lady who assisted me was awesome very professional and friendly.Cynthia C.
Customer did not leave a comment.Sincy J.
Customer did not leave a comment.JULIAN O.
Customer did not leave a comment.Jerry Z.
Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.Tim F.
Nothing, everything was great!Ryan B.
Customer did not leave a comment.Rodney O.
Danielle went out of her way to make sure everything was ready to go for us when we got there. Very polite and helpful.John P.
The lady in the store was very courteous and helpful. She help me transfer my reservation to her location after she told me that I was in the wrong store. She offered to move my reservation when she saw I was hesitant to go another mile.Adebimpe I.
The girl working was nice and this is nothing against her, but I had to wait 40 minutes just to turn in the keys to the van I rented. You need more then one employee working. I was pissed I had to wait that long to pay you. Absolutely absurd.Garrison P.
Customer did not leave a comment.Michael D.
Great customer service!Christina G.
Hire people who know what they're doing!!!James S.
Customer did not leave a comment.William A.
Best uhaul location I've ever been in. Clean and professional beyond my expectations. Everything was outstanding.Matthew W.
Customer did not leave a comment.nancy D.
Customer did not leave a comment.Robert P.
Ricky was very helpful and I really nice young man.Donald C.
Friendly staff, handled rental request efficientlyJohn U.
Customer did not leave a comment.Tumeka S.
Customer did not leave a comment.Richard R.
The receptionist was amazing. Couldn't ask for a better person to assist you.??Nathalee M.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Vanessa H.
Customer did not leave a comment.Larry P.
Addaysha and Mike were extremely helpful and professional. Thanks so much for your help.Kathy B.
Customer did not leave a comment.STEVEN D.