Customer did not leave a comment.Xiuhai X. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Mall of Georgia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Selina K. | Online Move In
Customer did not leave a comment.RICHARD V.
The 15 ft. I used was HORRIBLE!!!!!! Driving It Was A Terror ! It had So Much Play in The Steering Wheel, It Pulled To The Left and Right, And It Shaked When You Accelerated. This Vehicle Needs To Mechanically Looked At Immediately....RHONDA M.
Customer did not leave a comment.Avery C. | First Impressions
The cashier and assistant manager was very helpful and friendly.Catina B. | First Impressions
The young lady name Telara was the best professional excellent customer service, Me and my son called her because Home Depot let us down and she did not hesitate her serviceâ€¦ please make sure you tell her as well that she is the best made our day!!!KIM F.
Buy new vehicles. Vehicle is falling apart. Seats were ripped, missing compartment's, plastic parts falling off, door wouldn't shut completely, harnesses broken, large crack or long scratch across the entire windshield, speakers were blown, body has lots of scratches and dings and dings on it.Jonathan B.
Customer did not leave a comment.Amy H. | Overall Experience
Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.Danielle W. | Overall Experience
Had a minor issue with gate key not working but quickly resolvedMonique S. | First Impressions
Both team members that I interacted with were spot-on-awesome and very helpful. An excellent overall experience. ðŸ‘CHARLES D.
Customer did not leave a comment.Chris M. | Overall Experience
I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.RICHARD L. | Overall Experience
Customer did not leave a comment.Toni H. | First Impressions
Customer did not leave a comment.RONNIE S. | Overall Experience
Was told the store closes at 6:30 and I could not return the equipment until the morning. 6:45 I'm on my way home snd they call to see where I am. I was going home as I was told earlier no one would be there after 6:30. I was charged an entire extra day and had the equipment returned by 8:50AM that next morning. No one told me I'd be charged an extra day. Stay open later to accommodate your customers. Horse shit!! I'll be leaving reviews everywhere too!Stephanie R.
Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.Coley C. | Overall Experience
Customer did not leave a comment.SHANNON M. | Overall Experience
Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnightKEITH LEONARD G. | First Impressions
Everything was awesome. Keep up the great work and great customer service.Jesus C.
Customer did not leave a comment.Donald D. | Overall Experience
Lady was very nice that helped us!!Thomas R.
Customer did not leave a comment.ANTHONY W. | Overall Experience
The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!Patricia B. | Overall Experience
Everything was GREAT!!frank m. | Overall Experience
Big spaceTera T. | First Impressions
Customer did not leave a comment.WALTER M.
Nothing, I had a great experience with the location. The girl who worked on Sunday morning was very friendly, helpful, and knowledgeable. When I returned the truck on Monday Pamela was very nice and took care of me.Wellington M.
Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rentKathryn E. | Overall Experience
Amazing staffKAREN B. | First Impressions
The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.Ismael R. | First Impressions
Customer did not leave a comment.ALLAN R.
Customer did not leave a comment.Wang X. | Overall Experience
It's everything is perfect. Customer service is very good tooJAE HYONG Y.
I would never recommend this location to anyone. The van I received was not suitable to be driving and was not properly checked prior to being rented to me putting me in an unsafe position.JENNIEVE B.
The service I received from Talara was excellent! I don't know if she is a trainer of new employees or not but she has the type of customer service that is very pleasant, she is very knowledgeable of the equipment and informative of the return and breakdown policies. Big thank you goes to Talara for her assistance!JULIUS H.
The windows and mirrors were extremely dirty that driving at night was impossible. I had to pull over at gas station and clean them.MONIQUE S.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.Temekia R. | First Impressions
The Young Lady was very nice and delightful to work with. A+ !KEITH W.
Customer did not leave a comment.ANTHONY W. | First Impressions
Customer did not leave a comment.David D. | First Impressions
Very friendly, took care immediately any issues I had. Will go back in the future to rent vans.WILLIAM A.
Customer did not leave a comment.Pamela S. | First Impressions
When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!steven c. | First Impressions
I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.Timothy B. | Online Move In
The young lady was extremely professional and very nice . Thank you very much !tim m. | First Impressions
The two young lady's in the office are very nice and respectfulMARK D. | First Impressions
Asked for blanket and dolly. None were available, but I think we were charged. Very friendly office people.Frank A.
Customer did not leave a comment.DANIEL T.
Good servicericky d. | First Impressions
Young lady at the desk was awesome-detail, customer focused, really great personality! She should get a raise!IRIS W.
Customer did not leave a comment.Carlos P.
Good customer service, manager was very professional and communication is on point. Good job!Michelle G. | First Impressions
Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.Sharon H. | First Impressions
Customer did not leave a comment.BRITTANY S.
The staff was extremely restful rude when asked for explanation of my final receiptMARGARET A.
Very friendly and helpful.Perry T. | First Impressions
Customer did not leave a comment.SHENIKA W.
Customer did not leave a comment.Linda A. | First Impressions
Customer did not leave a comment.ZENON S.
Customer did not leave a comment.shawn i. | First Impressions
Convenient, clean and friendly.John L. | First Impressions
Reserved a 12 x 6 on Tuesday 12/13.. was told I had to pick it up on Friday at another location in Buford. Got there Saturday morning and the clerk tells me my reservation had changed (I was not notified) and told me to call uhaul.. did not attempt to help me a bit.. went to the Buford drive location. The clerk helped me, but the only 12x 6 they could locate was an hour drive away.. had to settle for a 5 x 8 at another location.. very disappointed at the way this was handled.. I will use someone else next timeWAYNE V.
The young lady that helped me was SUPER AWESONE!! I believe her name was Talara. The golf cart at this location wasn't working so she walked all the way down the hill to the back of the facility to bring up my cargo van!! She was very patient with me and answered all of my questions with a big smile (which I saw in her eyes because she was wearing a maskðŸ˜‚) I wish all U-Haul employees would follow her example of excellent customer service!!!DEBRA D.
Great service every time!Calvin W. | First Impressions
I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.Walter O. | First Impressions
Customer did not leave a comment.GARRITH H.
Customer did not leave a comment.Ophelia M. | First Impressions
Customer did not leave a comment.Jayla F. | First Impressions
Customer did not leave a comment.Ivan C. | First Impressions
? don't knowJohn S.
Customer did not leave a comment.Bagmary O. | First Impressions
Quick processing both in and upon return.RICHARD L.
Customer did not leave a comment.Mark W. | Online Move In
The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn’t handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.Lauri S. | First Impressions
Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn’t have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!MELISSA J. | First Impressions
Management needs to properly train the employees. They were pleasant but completely helpless; it took 40 minutes to return the truck I rented. Also need to do a better job PMCS'ing the truck. Thumping the tires with a stick will not tell you that one is 50 psi low and leaking! The truck had trouble starting constantly and the steering wheel had to be turned about 1/3 to the left to keep it straight. They did not have any more trucks and could not or would not secure me another one. The location is clean and nice but fundamentally useless.Alexander H.
Manager lost the vehicle keys for my reservation. One hour waiting for him to find key while I had moves waiting for me. Also manager said I need some weed. Very unprofessional. Horrible experience. Never will return to that location..Guillermo S.
Customer did not leave a comment.Steven P. | First Impressions
Customer did not leave a comment.ORRIN J. | First Impressions
Customer did not leave a comment.Yajarrah P.
I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..Tiffany G. | First Impressions
Excellent customer serviceBRANDON E.
The lady who took care of me was very nice and helpful. Definitely a great experience because of her.PATRICIA O.
Customer did not leave a comment.Charmayne G. | First Impressions
Make rentals all day or at least 8 hours.Quintin D.
Customer did not leave a comment.MARGARET P.
Customer did not leave a comment.Ana J. | First Impressions
Loved the staffMichael S. | First Impressions
Customer did not leave a comment.Rich L. | First Impressions
Customer did not leave a comment.michelle b. | First Impressions
Customer did not leave a comment.Devin J. | First Impressions
Talara Harper was AWESOME!!!frank m. | First Impressions
Easy and efficientCraig E. | Online Move In
Customer did not leave a comment.Roxana M. | First Impressions
Everything was GREAT!! The staff was AWESOME!ANGELA M.
Customer did not leave a comment.RODRIQUEZ F.
The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.Tom P. | First Impressions
Customer did not leave a comment.JOHN O.
Tires have Vibration horrible and charger 20$ because I returned it EARLY (incredible) - amazingVANESSA V.
Customer did not leave a comment.ALONZO G.
Very professional and friendly; the units are very clean: also a very good location; pricing is reasonableFREDERICK T. | First Impressions
Customer did not leave a comment.CHRIS T.
Staff was curteous and friendly. Keep doing what you're doingXavier H.
The service rep's were very professional and answered all of our questions.RONALD D.
Company should make it clear during booking that mobile pick up and drop off (after hours) is not available at this location. This inconvenienced me greatly as I have an infant and needed a babysitter to drop of the next morning at 7am! I also wasted half an hour outside trying to do mobile pick up.Chianna C.
After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.olivette w. | First Impressions
The person helping us was amazing and made it sob easy to rent the place.Rajdeep C. | First Impressions
The young lady who helped me was very professional and knowledgeableWILLIAM A.
Customer did not leave a comment.kristin R.
Customer did not leave a comment.John K. | First Impressions
The representative on site was rudeSHIMIKI R.
Great customer service.CHARLES J. | First Impressions
The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Thank YouKevin J.
Customer did not leave a comment.Vanessa J. | First Impressions
Customer did not leave a comment.Allison F.
Shawn was excellent, great customer service. Very helpful.GUILLERMO C.
Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.Tina V. | First Impressions
Customer did not leave a comment.joel p. | First Impressions
Customer did not leave a comment.Stephen A. | First Impressions
None. The lady there was super nice and helpfulMyung K.
They where amazingJOSE A.
Customer did not leave a comment.Brad M.
Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.Kisua R.
Great service!NEWTON M.
Truck had extremely high mileage but performed well with no problems.Jeffrey F.
Customer did not leave a comment.TONI ARLENE S.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.Vincent W.
Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.Lilian C.
Great serviceAndrea L.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.SHIRLEY R.
Customer did not leave a comment.Gianluca F.
I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.David G.
Customer did not leave a comment.Monique S.
Great customer service!!MAUDRETTA H.
Customer did not leave a comment.Donald C.
I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.Marice W.
A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.SAMUSIDEEN I.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.ANDRIANWISKANAND P.
Truck smelled of smoke and the service was really subpar.robert G.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Stephen W.
Thanksahmet bircan u. | First Impressions
Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul againCHERRY N.
I had the best experience with everyone I came in contact with. Thanks to every one!Warren W. | First Impressions
I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.KRISTOPHER JERMA I.
The young lady was too friendly and kind highly recommendedJorge M.
Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.Cheryl J.
The young lady who assisted me was awesome very professional and friendly.Cynthia C.
Customer did not leave a comment.Sincy J.
Customer did not leave a comment.JULIAN O.
Customer did not leave a comment.Jerry Z.
Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.Tim F.
Nothing, everything was great!Ryan B.
Customer did not leave a comment.Rodney O.
Danielle went out of her way to make sure everything was ready to go for us when we got there. Very polite and helpful.John P.
The lady in the store was very courteous and helpful. She help me transfer my reservation to her location after she told me that I was in the wrong store. She offered to move my reservation when she saw I was hesitant to go another mile.Adebimpe I.
The girl working was nice and this is nothing against her, but I had to wait 40 minutes just to turn in the keys to the van I rented. You need more then one employee working. I was pissed I had to wait that long to pay you. Absolutely absurd.Garrison P.
Customer did not leave a comment.Michael D.
Great customer service!Christina G.
Hire people who know what they're doing!!!James S.
Customer did not leave a comment.William A.
Best uhaul location I've ever been in. Clean and professional beyond my expectations. Everything was outstanding.Matthew W.
Customer did not leave a comment.nancy D.
Customer did not leave a comment.Robert P.