Customer did not leave a comment.
DENNIS SCustomer Reviews for U-Haul Moving & Storage of McHenry
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good job guys!
BRADLEY FUsing the app and picking up during non-business hours was helpful. Good experience at drop off also.
Mark BI did have trouble with my card getting in after hours so I had to wait till the next day and get a new card
Melissa M | Overall ExperienceI thought that I had 7 days for my trip but it was actually 6 and the manager gave me the extra day with no problem which made a huge difference.
Edgar AGood service and friendly workers
Karl M | Overall ExperienceVery smooth process. Easy pickup. Drop off uneventful. Equipment was in good shape and performed flawlessly.
JOHN Knone!
RAYMOND BIt's impossible to pick out one employee out of the staff at this facility. Every member that I had any dealings with performed admirably! Beyond expectations! Their understanding and reactions to the heartbreaking situation I was going through should give them all a score of 100 out of 10. Thank you all and God bless you!
Bo H | Overall ExperienceCatherine was calm and helpful, this was my first move and she answered all my questions
NICHOLAS CThe person in McHenry was also very helpful and kind!
Michael FNot the fault of the location, but this entire experience was awful. I reserved a truck to be picked up in Marengo (3 blocks from my home) at noon on Saturday. The reservation was made by a phone rep for 4pm on Sunday. I had to call and get this updated and was told that The pick up location was switched from Marengo to Woodstock, 20 miles away. THEN the morning of pickup, I was called and told that I would need to travel 35 miles one way to pick up the truck in McHenry. Fine. We did the moving we needed to do and then ended up getting charged an additional $236. Not pleased.
MIRANDA RExcept for the power outage, which delayed emptying my unit, my experience has been good
Florence P | Overall ExperienceExcellent Customer Service.
WALTER WThe only thing I didn’t like was when I returned it after hours, using the online app, it showed I would owe for two days. The location fixed that and I was only charged for 1 day. U-Haul needs to fix that.
ROBERT MThe process was easy and everyone was helpful.
Donald ZStaff is amazing, U-Haul meets my budget compared to other competitors.
TAYLOR J | First ImpressionsAll staff members are very knowledgeable and willing to help their clients out.
TAYLOR JThe way that the calls go into the uhaul # really suchs i had called 12 times to try to get the person I needed the morning i had to leave out as my motorcycle didn't fit in the trailer picked up the day prior and had to drive it all the way to tn in order to find another trailer to haul it. I never got someone on phone i went to another uhaul to drop off in same town as original wasn't open then finally found one myself searching. Cassidy in Warner robins was very helpful in trying to get me on the right path to get fixed. And find another on website. Knoxville was great service in assisting to get back on road ASAP. Mchenry when I dropped off was very helpful too. So overall yes the phone assistance sucks big time and in store employees had been great.
JACLYN BThe lady that helped in morning and the lady that helped with return went above and beyond even when They were extremely busy. The guy seemed a little grumpy. But overall excellent experience.
ANTON MLoved that free carts were available to easily transport items from car to storage unit.
LINDA W | First ImpressionsVery professional location. Great service, equipment ready when promised. Highly recommended!
JOSEPH RBest place I ever rented wish I could’ve stayed longer
Joseph F | Overall ExperienceClean the inside windshield and mirrors!
SCOTT RThe lot was very organized. They checked me out right next to trailer, hooked me up and I left in no time, love it. They were all extremely friendly, Caleb dispatched - he is a really nice guy. I see him a lot when I buy my propane for the RV and for the backyard grill.
Richard HVery helpful with pick up of trailer and return.
DANIEL SBuy better trailers that have better suspensions abs higher rails. It was squeeling the whole time
CHRIS SOverall great experience. Gentlemen that checked us in was very nice in Mchenry 7Am 4/28/25.
GLENN GThe rental trailers are very well maintained.
ROBERT E | Overall ExperienceCaleb helped me out and he was a pro, answered my questions informed me of all the policies and things I needed to know, walked me through the facility to my locker, set me up in the computer, show me how to swipe in and out, and let me get on with my day.
dan c | First ImpressionsNothing
fred MOscar went above and beyond when I wanted the unit to be in my name but I had to go to work and couldn't be there when my stuff was moved in. I came before work to sign all the paperwork and get everything ready, and then they held the lock and keys and everything until the group that was moving my stuff in got there an hour and a half later. Oscar was the only one at the front desk, and he was busy, but I understood, and he was kind the whole time. I also heard he was very kind to the group that moved my stuff in. Id give him 10 stars if I could!
Emily Z | First ImpressionsQuick and easy process. Woman who checked us out was very pleasant and helpful. Will definitely come back again.
MICHAEL DStaff is phenomenal. Very helpful and patient, and I will be recommending to anyone with future moving or storage needs!
Brandy m | Overall ExperienceI learned my lesson. My keys were lost, My boxes were dropped off 3 hours early then picked up late with no updates. It was terrible.
SARA HGreat experience from start to finish; easy to request rental, rental was available at location. Both pick up and drop off were simple and staff was there to assist
BRUCE ZCustomer Service was Excellent !! Helpful & Friendly !!!
WALTER WBoth front tires on the trailer are weather checked, floor is soft in sections, door is hard to work - trailer seems to need to be retired.
MICHAEL SExcellent service! Well done!
LAWRENCE WI had an excellent experience with U-Haul Moving and Storage of McHenry. The facility is very well maintained, easy to access, clean, and the staff is very helpful. The monthly auto billing feature is convenient. I've rented trucks from this location on a number of occasions as well and always found them to be reliable and well maintained. I highly recommend U-Haul Moving and Storage of McHenry.
PRESTON R | Overall ExperienceCustomer's service was on point this time!! The gentleman who helped me as awesome. Thank you Oscar!
MARK WIf renting for a few hours for trailers, should have a discount rate and or Senior Rate or Veteran rates.
PETER Severything is good I appresiate.
VIJAY PRight front at floor from inside I could see a little daylight - it was a dry day so didn't affect anything.
MICHAEL SCatherine was super helpful! She made the process quick and easy and even got me set up with autopay. She addressed all my questions and concerns and found me the perfect unit for my needs. I am very pleased with my experience and happy I chose uhaul out of all the different storage options. Again, I can't stress enough how helpful and friendly Catherine was!
Nina M | First ImpressionsI have always enjoyed renting at this location.
STEVEN GStayed on top of things
Scott MThe service was professional yet friendly and personable. The staff was genuine and very well groomed.
ALLISON W | First ImpressionsService brake system light was on in the vehicle, also the driver side wiper was defective.
John HFast and easy
MELVIN FOnly complaint is price. But you pay for dependability.
Christopher O | First ImpressionsI’ve used this Uhaul several times, quick, easy and they are all very nice!
STACEY SCaleb and Kayla were extremely Helpful and understanding! I had the Murphy’s Law of moving that day. The only thing that ran smoothly was the rental truck and the excellent customer from Caleb and Kayla! Thank you for your kindness and patience!
Amy Geveryone was so kind and made sure to get us the best price possible! they also let us wait in the lobby for our ride up until closing with it in the negatives outside and that was so nice!
REBECCA PYour staff were always professional and helpful! The facility was always clean and well kept! Thank you!!!
Jack W | Overall Experienceeveryone was super kind and helpful! I wouldn't change a thing! honestly renting the truck was the least stressful part of our move
REBECCA PThe app was a pain, took longer than just going inside and getting help from a person. I couldn’t get the lock on the key lock box open and had to get someone to help me. The app deleted all my pictures when I was returning the truck and made me start over, so I went and got a person to check me back in. I won’t use the app again in the future.
Danielle MEntire process went very smoothly. Excellent service.
THOMAS RI reserved a low dolly for large furniture in advance, but was never told they didn't have one in until after paid for everything. Clerk was helpful and substituted a refrigerator dolly but wish we would have known ahead of time they didn't have what I asked for.
MARK KThe staff at the McHenry facility was very helpful and friendly went above and beyond to show me where everything was and how things worked excellent experience great customer service and employees even the cleaning lady was very nice and helpful
debra p | First ImpressionsFriendly people, nice experience.
John W | First ImpressionsVery clean!
fern m | Overall ExperienceKathryn is such a pleasant and helpful woman. She's a great representative for U-Haul!
Florence P | First ImpressionsThe unit I reserved was not available, they offered another unit which wouldn’t work. I upgraded to another to a much larger storage unit, they did compensate a little for the inconvenience . Which was great! Thank you !!
Dawn B | First ImpressionsNot informed about higher, week-end rate, but agent very apologetic!
WILELLA J | First ImpressionsVery helpful and alerted me to a security concern quickly.
MARK B | Overall ExperienceGreat service! Very accommodating
Sonia K | Online Move InThe overhead doors for cars/SUVs/vans are too skinny for a 2011 Honda Odyssey van... I had to pull in the driver's mirror. So the second time I used the UHaul truck bays to unload. (My driving and backing up skills... Drove school bus for 11 years, competed in school bus competitions requiring to do a backwards cerpatine without hitting the 10 cones.) What I'm trying to say is... It wasn't my driving that made it close to both sides... It was the width of the bay doors. 😊
SANDRA M | First ImpressionsIt was the best storage unit we have ever rented.
Wade F | Overall ExperienceFrom start to finish whoever I dealt with was extremely professional helpful and I will always choose U-Haul. I’ve told everyone that I’ve come in contact with how I moved my stuff and for a reasonable price. Thankfully, you’re in McHenry.
Nancy G | Overall ExperienceGreat experience 👍
Marry P | Overall ExperienceExcellent service from Caleb and the rest of the team. Would highly recommend this facility to friends and family.
Andrew B | Overall ExperienceAWESOME!!!!
Nancy G | First ImpressionsCleanliness and nice employee!
fern m | First ImpressionsOur unit had gotten ants in it some how we didn’t have any food or anything like that in our unit so it kind of sucked to be getting our stuff out to find ants all over the place but other then that it was a good unit
Benjamin G | Overall ExperienceThe day we went to pick up our U-haul 2 hours before movers were coming there was a “system wide computer outage” and they refused to let us use a u-haul trailer. We had to call Penske last minute and used them instead. They also do not provide refunds if you clear out your unit 2 days after the month starts.
BELLA F | Overall ExperienceGreat facility and helpful staff
KEVIN K | Overall ExperienceThe reason we left is because our entrance was the last door on the end (not a drive in door). The keypads were always covered in spiders and webs and we had to put our hands in them to touch the keypads. The glass doors were also covered in webs. Our unit was the first one by the door. Again it was always full of spiders, webs and dead bugs. I did tell the office once it should be swept out and cleaned but it wasn’t. The inside of our unit was also full of the same which got on our things. When we opened the door to our unit small spiders would be hanging from the rubber seal that touched the floor. I did ask if the office could have someone try to sweep it. If I had more of an interior unit I probably wouldn’t have as big of a problem. I paid a lot of money each month. A bit of a refund would be nice. Thank you. (The staff were always helpful if I needed anything). Susan Spata
susan s | Overall ExperienceI got charged for three units when all I needed was one. Now I have to wait about a week for the money to return back into my account.
Thomas A | Overall ExperienceWould like a refund for the rest of this month. My credit card was charged on 8/1/24 and I cleared out our storage cube on 8/6/2024
Arthur D | Overall Experience$64 is to much for a 5×5 unit
Andrew W | Overall ExperienceExcellent rating for three reasons: (1) Good at your core function (storage), (2) Assortment of packing supplies was great, and (3) Prices for packing supplies were cheap vs Home Depot and others.
Andre L | First ImpressionsEmployees were friendly and helpful
mark a | Overall Experiencegreat customer serviice
TAMMY M | First ImpressionsThere was a billing issue where I was found to be delinquent on 2 storage units that I just rented a few days before. I was locked out, however it did get resolved. Letters were still sent to my home and e-mails.
Nancy O | Overall ExperienceCaleb and crew are great to work with and quick to respond via email
TIMOTHY V | Online Move InRyan was extremely knowledgeable, friendly, helpful even though he was faced with multiple problems and a long line of customers due to being short staffed. Take care of this employee because from what I've seen he is a valuable asset to your McHenry facility.
DAVID W | First ImpressionsEverything you could want in a storage place.
Peter L | Overall ExperienceI wish we lived closer so I could have kept my storage unit. It was perfect, pulled into the garage and it was easy to get to, plenty of carts, clean (Even the bathroom). Also, renting a truck was affordable and super easy too. They have excellent staff and I highly recommend using this location.
Erin D | Overall ExperienceThe Manager Caleb Thompson is very knowledgeable and courteous. He helped me through the entire process and made it very easy for me.
Ruben R | First ImpressionsI was truly impressed on how clean and organized the storage area was. In all honesty I was expecting a real messy place due to the amount of people in and out. Boy was I wrong. Outstanding experience and kudos to the staff at the Mchenry U-Haul!
Anthony B | Overall ExperienceEasy to do business with - very friendly and helpful !!
mike H | First ImpressionsEverything was really nice- except when I found out my new account was on some kind of security hold. After being on hold waiting for a customer service rep at the corp office for over 1 hour (evidenced by the timer on my phone), we found out it was a “computer glitch” the company had known about for over 2 days!! Really?!? And to get to customer service, we had to use a second phone to call in. After 1 hour waiting on my phone, never did connect with a rep. Already stressed from moving, and under a massive time crunch, the 1.5 hour set-back wasn’t received by us very positively. The gentleman in the Johnsburg field office was great. Corp IT office could use help.
DEBRA S | First ImpressionsI do believe that mileage was charged wrong. Have picture of truck when we first received it
ellen c | First ImpressionsThank you
GREGORY B | First Impressionsthanks everyone!
Gina H | Overall ExperienceWe stored the belongings of our large home while we transitioned to a smaller home. We started with two large units and slowly downsized to one tiny unit. Over 3 years. The facility was always very clean and the staff extremely helpful would recommend this to anyone.
Andrew S | Overall ExperienceMade the move easier!
CHRISTINE C | Overall ExperienceAfter 2 years of storage unit all our totes were in excellent condition and the staff was always professional
Debra A | Overall ExperienceVery good experience so far keep up the good work!😊
LARRY R | First ImpressionsFriendly staff - I dealt with 2 different managers during our time, but both were very pleasant and helpful.
Christine L | Overall ExperienceI encountered a lot of issues with mice in my storage unit . Two mattresses and a box spring were totally destroyed by mice.Couch was covered with mice feces and urine. (Urine-Chewed-Feces) Reported this concern several times to the authorities in the office. I was paying $220 per month for this outside unit.
Emory S | Overall Experiencei got stuck with my stuff in storage and no cash for a van out. you should do a move in move out special where the vehicle u rented to move in is prepaid in a package for a second (move out) trip. U haul was great tho.
Jada S | Overall ExperienceCalib was always friendly and helpful
Angela f | Overall ExperienceThe online experience was very complicated. Im referring to the the section where i had to complete the application by taking a selfie and take pictures of my drivers license. It was difficult and tedious because of the uploading process. I couldn't upload the pictures straight to the site. I had to upload from my gallery feature numerous times before it would show up on your form. There just seems like there were so many steps before i was able to complete the form. I was given an access code which when we arrived, didn't work. We tried it several times and had to go to the office several times before the the person at the desk came out to help us with the swipe in card/process before the door would open. This was extremely tiresome since we had just traveled 1200 miles non stop from Florida to McHenry, Illinois . Once inside i did find the facility warm and clean. I moved from a three bedroom house and had a 10 x 15 unit which was not large enough and didn't know i had the use of the unit next to the 10 x 15 until the office realized that i was supposed to have that too. Two units was texted to me but not explained since i was under the impression that i was only getting one unit. Thankfully the office person realized and apologized for not understanding how to interpret the information on his website. I was finally grateful that i did not have to pay extra. I also appreciated the free locks. I am a bit apprehensive about going back there again to retrieve certain items because it was so difficult to get in. All in all, things worked out but not easily. There were so many steps that i found the process very exasperating. I understand that this is for security reasons but if hadn't had to store my belongings i never would have frustratingly completed the all the steps.
Tammy T | Online Move InThank you for your help.
Wade F | First ImpressionsThe staff was friendly and helpful but the system was slow. Perhaps a new updtae would speed things up. Other than that the whole process was better than I thought.
raymond r | First ImpressionsExcellent customer service
Vern M | Online Move InThank You
Jeff B | Overall ExperienceOverall the year and half I was renting a unit at this facility went well. Most everyone I’ve dealt with was very friendly, most of which were helpful. I’ve only had a few head scratchers; mainly just a few awkward personalities. But the social transactions were usually very pleasant, simple and helpful.
Anthony Z | Overall ExperienceGreat experience with this location. Staff have always been friendly and helpful. Caleb, the manager, is a super nice guy, professional and effective whenever I needed assistance. The facility itself is always well maintained, clean, with plenty of carts available. I was in and out of my units a lot and never encountered an issue. Highly recommend, would continue to use this location if I wasn't moving out of state.
Alex L | Overall ExperienceUHaul made it very convenient to move into a storage unit. The excessive text messages were annoying when I am trying to do a deep cleaning at my home and am exhausted from the move.
Sharon A | First ImpressionsI have been renting for about 5 years. Very friendly, professional team of workers. Never had a problem. Well valued. I would rent again if needed.
DON N | Overall ExperienceBest Storage Facility in Mchenry. During a move I had 4 storage units here. All of my items we in a climate controlled area. It was safe, clean, dry, pest free, and I had no odors in any of our upholstery items after stored there for over a year and a half. Only issue that could use repair is the floor located in the indoor truck/vehicle loading area. The old store tyle floor is in need of replacement or resurfacing with a slip resistant product.
Michael G | Overall ExperienceConvenient
Joseph L | First ImpressionsClean and bright facility, love the fact there was a dumpster out front and a furniture donation space. Staff was friendly and helpful, glad we chose you!
Gina H | Online Move InI am extremely upset over my experience. I not only had to go to the store twice to make sure I avoided these exact issue k experienced to give. I paid for 24 hour access during regular store hours. I had to contact customer support at least 5 times for various reasons through out my pick up, including being unable to have access to the key for my truck rental for over an hour, I was charged for 24 hour access and wasn’t granted that upon arrival around 1:45am overall this really has been a terrible experience and all everyone can say is “you have to wait until regular business hours” or keep me on hold for over half an hour. This will now put me extremely behind with my deadlines. It is very upsetting that no one could help rectify this immediately!!!! Something that should have been not only already set up and ready to go as that is why we pay, has turned into not only an inconvenience but created an even more stressful situation than what moving already it on it’s own. Highly upsetting !!! Please rectify this so future customers don’t go through this !!
Jessica T | First ImpressionsI called and canceled my unit before it even got used and for some reason you still took money from my account. And now it’s been 48 hours since I asked to get my money back that you weren’t supposed to take in the first place and I still don’t have my money back.
KELLI P | Overall ExperienceCaleb and his associates are very nice and helpful. The associates at the McHenry location are very efficient and provide great customer service.
Ian A | Overall ExperienceFriendly staff and convenient location and nice climate control.
MARY D | First ImpressionsI was upset that you no longer rent the 5×10 trailer for one way moves. That's what I used getting to IL. The next size was too big and too expensive. It really caused me issues having to figure another way to move my things. Also is inconvenient as I now have to come back for a 2nd trip for the rest and stored it somewhere else. This business of charging a full months rent for a couple days is ridiculous. Should be prorated. You're just gonna rent it out again on top of that anyway n collect double rent that month.
Brenda C | Overall ExperienceThe storage facility and staff are great. The one thing I would like to see added is trash cans. There’s no where to throw a tissue away or anything else if you need to or wanted to.
RANDALL B | Overall ExperienceToo high priced.
Karen M | Overall ExperienceThe guys that work at the McHenry location have always been very helpful, and friendly. Their service is also very quick. I’ve been to other uhaul facilities and I’ve spent such a long time just to get a rental or even to talk to someone. I highly recommend the McHenry facility
Jessica A | First ImpressionsNice facility and staff very helpful!
Doug M | Overall ExperiencePrice is a bit high.
Tamara P | First ImpressionsI think he’s the manager but I’ve had great experiences with his customer service the last few times in.
MARK B | First ImpressionsSuper staff, clean facility, convenient location.
PRESTON R | First ImpressionsI have NO complaints. I was always amazed at how clean the facility was. The staff does an excellent job.
Linda K | Overall ExperienceVery clean and convenient storage space. Attendants were friendly and helpful!
MARK T | Overall ExperienceStaff and location were real easy to deal with. I’ll definitely be back! Thank you!
Jack W | First ImpressionsThe Gentleman who helped me was VERY professional and so cool . Don't get Rid of that man.
steve s | First ImpressionsGood experience !
Glenn Z | Overall ExperienceGood
Adejumok G | Overall ExperienceI am thankful to the man who worked at the McHenry Uhaul facility. He went above and beyond to assist me. He was not only professional but very kind. We talked over the phone since I am in California. He helped me and the people who unloaded my belongings. I am very thankful to him.
gwen g | First ImpressionsEveryone was very helpful, friendly, and thorough.
Steven D | Overall ExperienceI am ONLY speaking about my storage experience, not my truck rental. I will say that the guys who work at the Mchenry location are super nice, very helpful and extremely polite. There was a weird situation with my billing for the last month of my rental (never once had an issue before) The manager looked at all my paperwork and was just as confused as I was, but made it right. I would recommend them!!
Karen T | Overall ExperienceBesides the two rate increases during our one year stay, we were very happy. Our items didn’t come out of storage smelling musty so we were very happy!
Lindsay P | Overall ExperienceVery helpful and friendly staff. Thank you!
John K | First ImpressionsClean storage unit and building.
Kimberly L | First ImpressionsVery friendly and helpful associates. Very well kept and clean facility.
Pam W | Overall ExperienceThe overall experience was pretty good but I only needed the unit for four DAYS of my next month and they made me pay for a full month, 4 days out of 30. That's not right and bad customer service in my opinion.
Russell K | Overall ExperienceFriendly, professional, and courteous. Clean facility, helpful staff.
Debra C | Overall ExperienceAffordable and convenient. I was impressed. Thank you
Bernard F | Overall ExperienceBrandon was awesome! Very helpful.
Eloise R | First ImpressionsI have been using U-Haul trucks and storage for many many years, no matter if in Germany, Columbus Ohio or in MC Henry, everyone is so nice and so helpful always, when I'm back in Ohio, I will get me a storage again for sure,
Michelle P | Overall ExperienceGreat clean facility with superb drive in access and helpful staff.
THOMAS T | Overall ExperienceFrom unit rental to truck return, the staff was great!!
Richard S | First ImpressionsCouldn't believe how excellent the storage was.. Nothing like the 1s that are out there. I would of done More with my original storage options.if I knew how awesome this place was. I started out over 2 years ago based on distance, cleanliness & U box options for my Dads belongings before he passed thinking/hoping hee come home someday. He passed 10 mos ago & finally got the nerve to look @ it, move the stuff out to a storage area to Seperate the belongings he treasured. Wish I knew how nice it was, I'd rather have moved stuff out of U boxes sooner to your inside area prior to his passing. Didn't know about the drive in bay & the boxes would be out of the weather when doing transfers(never really explained or things were different before due to covid or other)
sandy k | First ImpressionsThe only thing I found to be an inconvenience was that there's no garbage cans in the facility and I was told in order to use the dumpster that I would have to pay 15-20$ to throw away a ferret cage, an item about 5 foot tall and 2 feet wide. I understand it's not a small thing to toss but 15$ to use the garbage is a bit steep. So that would be the one change I'd make to the facility is that I'd have regular size garbage cans around the facility, and in the garage I'd have a few common sized dumpster so if a customer decides they need to toss something they don't have to rent a vehicle just to throw it away. Everything else was perfect.
Gerald B | Overall ExperienceStaff were helpful, knowledgable, and easy to talk to. I greatly appreciated their assistance, whenever I needed it.
Patrick R | Overall ExperienceI needed a place in the next two weeks that had a moving truck and space available for all my items. Without a hassle. Very happy I found u haul in mchenry.
Gary W | First ImpressionsCaleb was professional and personal. He explained everything patiently.
Gregory C | First ImpressionsThe only challenge I had was trying to get a bigger unit instead of two smaller units. I put my name on a waiting list twice in 6 months but never received a call
Gerald L | Overall ExperienceZack was very helpful
Tim M | Overall ExperienceDidnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.
Tim M | First ImpressionsGreat place and location. I realize rental space is at a premium but theses prices are not friendly
Frederick E | Online Move InThis location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++
Danielle c | First ImpressionsWay too much for storage. Isn’t reasonable
Pablo G | Overall ExperienceOverall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.
Kimberly N | Overall ExperienceMy only issue is with how the monthly fee increased over time.
Daniel T | Overall ExperienceBeyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!
Jason F | Online Move InEverything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!
Cynthia E | Overall ExperienceGreat place, will use uhaul again.
ALEX S | Overall ExperienceI was very pleased with my time at Uhaul storing my personal items that I had stored there in mchenry Caleb was great and very accommodating 👍
fred b | Overall ExperienceCaleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.
CRAIG H | First ImpressionsEverything was clearly explained. I was even shown to my unit and which key pads to use.
Brian P | Online Move InMultiple times found the doors that allow people into building either propped open, broken on the open position or of the rails. I even called one night to inform the manager that two of the large bay doors were broken and stick open, He said that he would probably get down there to fix them that night. For a company that charges more because they promised"security" this was not the answer I expected. The final straw was when we came down to get some items from the unit and found employees walking around and not a care in the world while there was an SUV parked in the very first Bay, a Uhaull truck backed all the way up to the cart corral in the 3rd Bay with a pickup parked in front of that made it almost impossible to for my truck and trailer on the 2nd Bay. I started move out after the employees walked through the area and had to MacIver around the cluster that Bday 3 caused and had a their furniture blocking part of Bay 4 and the path way in front of the bathroom. Later that day two of the same employees were scavenging the recycle corral and had an in depth discussion about an art piece left behind. Then one employee took it, moved it behind other stuff and then came back to retrieve it for himself, while in uniform and on the clock because he returned to the desk after he took the piece outside. I moved out between the 26&27th Ave dropped my key card in the key drop box like I was told to do when I started the rectal and then cleaned it out, took my lock and left, took almost 2 weeks before they ever figured it out. I guess the blatant obvious was not a strong suit for these people especially when they had a girl (Paris) who walked through scanning the units with a bar code reader and we mentioned we were moving out. Like I said, we took our lock with us and swept out the unit. And that's another point, the floor in my unit was disgusting with some type of adhesive or polymer that was stuck to the floor and the manager when he started my rectal told me this was on the floor and they tried to revive it but don't worry it won't be my responsibility or charge back. I was able to chip most of it up with my foot so not sure how hard they tried to make this presentable. Of not for the free month, would never have stayed, but we moved out before the final day of contract and then no one answered when we tried to talk to them about issues. Was not the only time we had issues with front desk communication but won't use them again.
Jeff K | Overall ExperienceGreat facility. The inside storage kept my stored items clean and dry. I’ve stored outside at other facilities, and had to deal with dirt and dust.
Steve C | Overall ExperienceOverall a great experience, I wish other businesses were run this way.
Phillip M | First ImpressionsStaff was extremely helpful and facility very clean.
Jeff V | Overall ExperienceStaff here is always friendly and helpful
LARRY P | First ImpressionsThe best storage facility I have used.
Dave G | Overall ExperienceLove that you have an accessible bathroom
KAREN U | Overall ExperienceVery smooth process. Caleb was very helpful and knowledgeable.
HOPE S | First ImpressionsThe staff is very helpful and let's you know all the options to better service your needs
ZAYA N | First ImpressionsAmazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommended
Mohammad D | First ImpressionsI felt safe there as well. Good security
Karen E | Overall ExperienceStaff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...
KEN K | First ImpressionsAll staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!
Deborah H | Overall ExperienceGreat service and facility
Brian M | First ImpressionsNice place to store
Cathi F | First ImpressionsNeeds more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.
Michael G | First ImpressionsAll-around great experience for what we needed.
David S | Overall ExperienceStaff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.
William S | First ImpressionsService was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.
Laura L | Overall ExperienceThe bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!
Susie F | Overall ExperienceKey card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.
David K | Overall ExperienceGreat experience. Thank you
TRACY S | Overall ExperienceNone
DAVID L | First ImpressionsThe staff is outstanding!
PATRICIA B | First ImpressionsEasy in and out. Covered loading and unloading. Very clean and secure.
Doug M | First ImpressionsCaleb was great! Thank you for an awesome experience!
Allison S | Overall ExperienceVery helpful staff made the move in easy
Paul S | First ImpressionsMike shop is Great
ellen c | First ImpressionsVery helpful staff
Donald J | First ImpressionsThe representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
Kris C | Online Move InCaleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
Deborah H | First ImpressionsCustomer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Kathleen W | First ImpressionsClean and safe
Bill S | Overall ExperienceExcellent facility
Malgorzata l | Overall ExperienceThe staff was very kind and friendly
Stephanie C | First Impressionsvery nice storage facility and easy to load/unload
John L | First ImpressionsCustomer service was great!
CARLI N | First ImpressionsMy only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
BRad P | Overall ExperienceStaff was very nice and helpful
Stacy B | First ImpressionsThank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
Helen O | Overall ExperienceI can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
Megan K | First ImpressionsThere are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
Josephine S | Overall ExperienceIt does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
Eric C | Overall ExperiencePeople were nice and informative unit was clean
Michael W | First ImpressionsExcellent service
Malgorzata l | First ImpressionsClean, secure, friendly, helpful.
LAURIE H | Overall ExperienceVery friendly.
Becky M | First ImpressionsUHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Diane K | Overall ExperienceStaff was very helpful
John T | Overall ExperienceVery pleased with our experience.
Richard A | Overall ExperienceFantastic staff and facility.
Robert B | Overall ExperienceVery nice employees at the McCullom Lake facility.
Mel L | Overall Experienceclean well maintained easy in and out
Mitchell R | Overall Experienceclean and adequate
Michael S | Overall ExperienceThank you
Christopher S | First Impressions1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
Alice R | First ImpressionsI only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Sheri R | Overall ExperienceCaleb was very helpful and took the time to make sure I got what I needed
Diane M | First ImpressionsThank you.
Darren R | Overall ExperienceThere is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.
David M | Overall ExperienceProfessional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰
Ronald M | Overall ExperienceChanged our order a million times and they gave us their recommendation based on what we were trying to accomplish
ashley k | Overall ExperienceA person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
Lauren S | First Impressionsknowledgeable, friendly
Yvonne P | First ImpressionsGreat facility and wonderful staff
Ed H | Overall ExperienceOnly issue was driving into car section - very tight with SUV’s!
Susan S | Overall ExperienceQuestions were always answered
Michael N | Overall ExperienceI was happy with everything thank you
Thomas F | Overall ExperienceGreat place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.
Don H | Overall ExperienceFacility was clean and easy to maneuver through.
David S | Overall ExperienceThe manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.
Maggie G | Overall ExperienceVery happy with everything. Will use you again.
john e | Overall Experiencewent very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
Sig S | First ImpressionsI was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.
Ursula F | Overall ExperienceEasy in....easy out....not one problem. Never had to worry about the goods that we were storing.
George Z | Overall ExperienceA great place to store your stuff!
Bonita S | Overall ExperienceGreat staff, super clean facilities
Daniel W | Overall Experiencethe best
Thomas M | Overall ExperienceThe facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Josephine S | First ImpressionsGreat customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
Edgar H | First ImpressionsThe guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.
anna b | Overall ExperienceI liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.
Ruth A | Overall ExperienceNo comments
John O | Overall ExperienceFound it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.
Steven S | Overall Experience-
Paul B | Overall ExperienceSending this request at 1;30 in the morning was not nice
jerome l | Overall ExperienceEverybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.
tim k | Overall ExperienceThe staff was very accommodating in our storage needs. Very helpful. Thank you.
geoffrey k | Overall ExperienceThis U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care
Ronald M | Overall ExperienceNever saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.
Mark S | Overall ExperienceYOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL
TRUDY B | Overall ExperienceI used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.
Andrew M | Overall ExperienceDidn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.
JOSHUA T | Overall ExperienceNice facility and courteous service.
allan b | Overall ExperienceMove in and check out were easily facilitated
Amy L | Overall ExperienceVery easy and simple, reasonably priced.
Zach A | Overall ExperienceThank you!
RACHEL O | Overall ExperienceAwesome experience!
Rebecca C | Overall ExperienceStaff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!
Vivian T | Overall ExperienceWith so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian
Brian C | Overall ExperienceAwesome...I will use this facility again.thanks
Kara J | Overall ExperienceOnsite staff and manager made the moving experience less stressful. Really nice facility.
Brian W | Overall Experienceexcellent service
ED F | Overall ExperienceI have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!
terri s | Overall ExperienceTHEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.
Karla K | Overall ExperienceThe driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.
kathryn l | Overall ExperienceThanks!
Kevin S | Overall Experiencegreat experience
Alexander P | Overall ExperienceCaleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.
Russell W | Overall Experience