Customer Reviews for U-Haul Moving & Storage at Memorial Dr

Rating:

5.0

Thanks Kari and team

Rating:

3.0

Make the key drop more visible, or add more visible signage directing customers to the drop location.

Rating:

5.0

N/A

Rating:

2.0

Fuel was not at the level noted on the paperwork. It was on empty. I was told that I would receive a discount due to the inconvenience that I had but did not. The lady that was there when I returned the truck had a bit of an attitude. I asked if we could contact the lady that told me about the distance I was told to contact the general manager.

Rating:

4.0

I could have used a larger interior storage unit. But I did not know it and there were none available.

Rating:

5.0

Will recommend to others and this will be my all-time favorite place 🙋👍🤩🙏

Rating:

5.0

Keep up the good service….😎😎

Rating:

5.0

My experience was awesome just the lighting issue but got around it the people so awesome they are the best

Rating:

5.0

Thanks, evening is good

Rating:

5.0

This location is not the most convenient for us. Actually, we have gone to this location as a result of closer locations to us not having the equipment we desired or needed. This is the third time in three years that we have rented a vehicle from U-Haul that we ended up going to locations 15-20 miles from us instead of the ones only 1-2 miles from us. However, we are grateful that the vehicles were available!

Rating:

5.0

I always enjoy going into the U-Haul on level in the mall. The service is so pleasant that you really don’t mind spending the money because of the way they treat you keep the staff and managing and you’ll Business will continue to grow. They show their professionalism.

Rating:

5.0

Perfect experience!!!

Rating:

4.0

No comment.

Rating:

5.0

They were real nice and they took care of me

Rating:

5.0

Great customer service help guy worker

Rating:

5.0

Thanks very friendly as well will be back to y'all's location only 💪💪

Rating:

5.0

very professional very friendly

Rating:

2.0

Super upset to not get a full refund to cover the costs or temporarily replacing my things while I waited 3 extra days for my box to ship. Very upsetting as I started a new job and needed my clothes in the box. Never talked to the same person twice and was not impressed with the attitude of more than one of the members on the phone as no one knew where my things were. Didn’t get a message when the team came back to pick up the box either to give me a heads up to make sure my things were all removed. Super upset with how things ended up working out.

Rating:

4.0

I would have given an excellent rating, but they did not have furniture pads, which I had reserved. It’s a little surprising to show up and expect to have pads to protect your furnishings. I was told they had pads for sale just not for rent.

Rating:

5.0

The staff and facilities were clean and helpful. I have used this store before, if necessary I will in the future. Terry Rainwater

Rating:

3.0

The link to comment on the trucks's condition, scratches, dents, etc didn't work, so they just told me to take pictures.

Rating:

3.0

Upgrade your 17 yr old equipment! Truck was in poor maintenance, AC not adequate, dash lights flashing and buzzing intermittently, and pulling to the right on braking. I was on a school trip with students and service took over 2 hours when another truck was a mile away and could have been switched out, making the trip quicker and safer. Improve customer experience when equipment fails

Rating:

5.0

The ladies who work there at the U-Haul store on 11th and memorial they’re really good thank to u all

Rating:

5.0

Good work, done within a short time for a fair price. Thanks!

Rating:

5.0

The store manager and staff are friendly and very helpful with each rental. This location has plenty of rental options and I almost always have what I need when I need it.

Rating:

1.0

My entire life was stolen from me at this facility by someone who had a key. I had one of Uhaul's worthless locks on my locker and lost everything. Take a close look at your employees. I will tell anyone I come in contact with to avoid ANY Uhaul facility. Not one of your employees, manager included, even said sorry to me for my life being stolen from me at your facility.

Rating:

5.0

The store at 11th and Memorial in Tulsa done a great job installing a hitch for me and one for my son. The whole staff was perfect.

Rating:

5.0

I will rent again

Rating:

2.0

The lady renting was on a personal call the entire time. When we returned a guy unhooked, walked away without saying a word. Didn't know if we were waiting on paperwork or what. Waited 10 minutes(I think). Horrible customer service!!!!

Rating:

5.0

Owner was there and helped us to be on our way quickly.

Rating:

5.0

No complaints. Great rental experience.

Rating:

5.0

This is very well run business. Staff is courteous and helpful from the inside agent to the lot guys in back. Excellent customer service.

Rating:

5.0

Very Nice and welcoming. Thanks!

Rating:

4.0

Have the rear door easier to open. Difficult for an older person.

Rating:

5.0

great customer service, very quick with getting the trailer and dropping it off. very nice and newer trailer

Rating:

5.0

Both the counter representatives and the man who hooked and unhooked my trailer were great in every way!

Rating:

5.0

Amazing service, friendly professional awesome God bless you all.

Rating:

5.0

They credited my account for the missing packing blankets, since they were not provided originally.

Rating:

4.0

Our storage unit leaked when it rains.

Rating:

1.0

The old man over charge me. It was time for check in and he wasn't anywhere to be found to check in. So you guy's charge me because he is a lazy ass.

Rating:

2.0

Trucks steering alignment was off center, power steering felt weak, blinkers did not work. Appliance dolly didn't have functioning stair climbers. Truck was delayed on check out.

Rating:

3.0

The trailer I rented was not cleaned out before I rented it. Also the person that was supposed to help me load the trailer onto my car left before helping me so I had to load it myself and unload it myself

Rating:

2.0

I made a reservation online and when I went to the location to pick up the truck I was told that the truck I reserved had an issue and I needed to be upgraded to a bigger truck, however, the cost would be the same. I called to extend my rental and the lady who upgraded me Tenesha reassured me there would be no issue with returning it after hours with me being in a different truck. When I tried to return the truck the odometer reading was not the same as the original truck so to return the truck it was telling me I drove over 200 miles and it was going to cost me an additional $194 plus the $134 that was placed on hold. Luckily, two women closing took time out of their after hours night to fix this issue for me but it was a mess and I will not be renting from here again.

Rating:

5.0

Great customer service!!

Rating:

5.0

I love using this location! Both team members were attentive and kind as usual. As I was returning the equipment, we got caught in a rainstorm. I tracked in some mud on the drivers side floorboard and I was concerned about cleaning it all out before leaving. I started to clean and the male team member basically shooed me away! 😂 He told me not to worry about it, and he would ensure it’s taken care of at no charge to me. I was getting drenched from the pouring rain, so I’m very grateful to him. Wonderful customer service all around. I will continue to frequent this store!

Rating:

5.0

Website needs some advice on ball height in relation to trailer. We had to buy hitch to lower the ball the buy a connection converter to connect lights. How can we know before hand since we know the truck we are using to pull the trailer.

Rating:

5.0

They are super helpful and friendly here every time I use the trailer. Eddie is a gem. He's very nice and helps above and beyond.

Rating:

5.0

Extremely friendly and helpful staff. Gentleman working the lot was awesome.

Rating:

5.0

Prompt and courteous service

Rating:

5.0

No comment

Rating:

5.0

The workers were SO nice! It was a very pleasant experience from start to finish!!

Rating:

5.0

Staff was nice . Truck was clean. Didn't have a small van. Got the job done

Rating:

5.0

Helpful and very Courtous.

Rating:

2.0

We scheduled a mobile pick up and had movers set up at 7am. We arrived at 6:50, and our truck was not easy, nor was is even out. When we asked an employee, he stated that he would not help us until 7am because that was when the location opened. We waited until 7, and then explained that our Uhaul was supposed to be a mobile pick up. He stated that we did not set it up for Mobile pick up, despite us showing him the reservation. We then waited an additional 10-15 minutes for him to process our paperwork and then bring our car around. We didn’t get started until 7:40, which set us back for the entire day.

Rating:

5.0

Friendly staff and quick turnaround time

Rating:

2.0

I was charged double what I originally paid for the U-Haul. I don't like how the price is hidden and I'm not charged until weeks later when I've already bought something for the new house because I thought this transaction was done.

Rating:

2.0

Make sure all equipment is in working conditions

Rating:

3.0

Fuel was suppose to be at quarter of tank and was sitting on empty. Check engine light was on and tires were low. Staff was friendly and place was clean and smelled nice.

Rating:

2.0

First, they had trouble figuring out how to run my credit card. Then, when they hooked up the trailer I rented, they didn't lock the hitch onto the ball. The trailer came off the hitch while I was driving down the road.

Rating:

5.0

I can't complain. I had an excellent experience at the S. Memorial store. The reps were friendly, helpful, and very understanding .The store was very clean and organized. Their prices were surprisingly fair. I would definitely recommend this store to everyone. They deserve 10 stars!!!

Rating:

5.0

Hard to say. It was a great experience great staff well managed.

Rating:

4.0

Keep that friendly atmosphere, make sure are trucks are full upon departure, over it was a great experience they took good care of me

Rating:

4.0

Never received call from U-Haul regarding location and pickup time. Three locations were stated for pickup. Had to call national office to find out that info.

Rating:

2.0

We were under the impression we could do contactless pick-up for a truck and found out at 4:30 that wasn’t possible. We called and were told we needed to be there by 5 (when the store closed), in order to get our rental. We get there at 4:40 and an employee is waiting at the door to unclock it, stating multiple times to us “you have 8 minutes” “we are closing” “8 minutes.” I tell him the situation and he just keeps saying they’re closing. I ask if they close at 4:48 and he says “no, we leave at 5 which means we don’t deal with customers late.” He proceeds to lock the door behind us and only opened the door for the next two customers who come up to the door at 4:54 to tell them “we’re closed.” Last time I checked, 5 o’clock closing time means 5 o’clock. He was very off putting and unfriendly to customers. I would want to be made aware of this if it was my business.

Rating:

3.0

I had reserved a utility dolly, but there were none available. Quite disappointed, but not a deal breaker. Uhaul shouldn't put employees, adting very friendly and professional while trying to be very helpful, in such difficult positions. If the item isn't there, don't allow it to show available and be reserved ahead.

Rating:

5.0

Above and beyond crew member

Rating:

3.0

have more people working on the weekends... I got there at 9:30 am I had to wait almost 30 min there was 1 lady working with Eddie the weekends are the busiest moving days why wouldn't you have more people on the weekends Saturday or Sunday there was three people ahead of me at 9:30 and I had to wait 30 minutes just to get help and then the computers want to freeze up and that was another 15 minutes I had to slide my card three times and I told her I hope that it didn't charge me three times you need more people on the weekends that's the busiest times for moving that's ridiculous and the only reason why I came to that location even though it's closer to where I moved was they were having an event at the greenwood so I couldn't even get downtown it took me 20 minutes the day before just to try to get downtown and I couldn't cuz everything was blocked off but cuz that's the location closest to where my old house is but the one on memorial is close to the location where I moved that's the only reason why I went there please have more people on the weekends I might even put in an application

Rating:

5.0

There was an issue with my access code to get into the storage entrance. Someone was available after hours to help me. The team at this location was great, they went above and beyond to make sure I had everything needed. Would recommend them to others.

Rating:

5.0

All the staff and the manager are so helpful, fast, and kind!!! Never had a better experience with a U-Haul location!! I will definitely be back for my next move and recommending yall!

Rating:

4.0

I will use them again.

Rating:

5.0

Danesha is the reason I would recommend this U-Haul facility to anyone! I witnessed her reach out to a customer to explain a situation for that customer’s ex-husband. Most places would have left it to the ex-husband to clear up on his own. She went above and beyond in my opinion. She was also very nice and professional to me when it was turn to be assisted. She is an asset to your company and will be the reason I will return as a customer if the time ever comes again. Thank you Danesha for everything!

Rating:

4.0

I would like to see less turnover of staff members. Also, I'm very satisfied with them all and their willingness to assist in anyway necessary. Thank you everyone at Garnett & 11th St., Tulsa, OK.

Rating:

3.0

The unit we rented was adequate to our needs, however it should be noted that the door to the unit is in poor repair and looks to have water damage, which could be an issue as we stored historical records.

Rating:

5.0

The manager Kari (Sorry if I spelled the name wrong) was very nice and helpful. The entire staff was professional. Great experience.

Rating:

5.0

Employees are very helpful especially Keri Clay!!!

Rating:

5.0

Danesha made my stressful situation such a smooth transition, I can’t thank her enough. Will definitely recommend this location to anyone and everyone.

Rating:

4.0

The staff and service were excellent. The unit has a little leak near the front. The storage is easy to get to and is large. It appears to store more than 10 x 20

Rating:

5.0

Years after renting my storage unit, my belongings are still in the same places and same shape as I left them. Always clean and organized

Rating:

2.0

The rates kept going up even though I was on autopay. I was paying $110/mo for a 4’x8’ unit. I now have one at a new facility for $112/mo that is for a 10’x20’ + $2K in insurance coverage on items in unit: for $2/mo I got a unit 6x the size, also temp controlled & with insurance coverage! It was a no brainer to move.

Rating:

4.0

Great

Rating:

5.0

Kari and her team are excellent . I live out of town and she is always so helpful . Thx uhaul tulsa .

Rating:

5.0

Everyone at this location is very friendly. The lady(sorry I did not get her name) whom I spoke to on the phone was understanding when I had to change my reservation 3 times. She also check me, very pleasant to work with. Eddy who helped me get my car unloaded and also check my truck in. Was also very pleasant to work with. Both people I worked with are assets to UHaul.

Rating:

1.0

Had water damage to pictures and some thing ate up our clothes

Rating:

5.0

I just recommend a friend the same evening.

Rating:

3.0

The gate wouldn't let me in if the office was closed but the hours for access run later so wasn't able to access my locker within normal hours very inconvenient

Rating:

5.0

Thank you kari so very much. You have no idea how much your kindness has effected me. I will never forget your kind heart. Thank you THANK YOU!!!

Rating:

3.0

Staff are super friendly and professional. The only problem was the roaches. Our stuff was infested with them. The pesticide needs to be more aggressive.

Rating:

5.0

Anytime I had any questions my questions were always answered. The staff was always friendly and helpful every single time.

Rating:

5.0

Easy process when reserving storage or trucks and returning and checking out. Staff are very friendly and helpful. One of the best uhaul I have been to.

Rating:

3.0

There is a storage just a mile down the street for 95 a month for the same size I have .

Rating:

5.0

Staff went above and beyond.

Rating:

2.0

you took the money for rental, we went to move in, unit was already rented, went back to get refund, suppose to refund, didn't get $back on card had to go somewhere else to rent. now I'm overdraftd at bank. thanks for costing me an extra $35, I don't have. I'll call you later today.

Rating:

5.0

Sarah and the other girl were very helpful, knowledgeable, and friendly. Really couldn’t have asked for a better experience.

Rating:

5.0

Overall, it was a great experience. The process was streamlined and convenient. The ONLY variance was quickly and easily rectified and did not negatively influence my overall experience. The above-referenced variance was a non-working gate access code contained in the move-in documents. I suspect it may simply have been that the access code was not yet entered for the unit in the access management platform, as I arrived about 30 minutes after renting online. Despite being a Sunday afternoon, an employee was readily available on-site and remedied the issue quickly. Everything else was great!

Rating:

5.0

The entire staff was friendly and accommodating

Rating:

5.0

I used three different locations during my move and you guys were outstanding! All of you went above and beyond to help my situation! Thank You!

Rating:

5.0

The staff was amazing would highly recommend this location!

Rating:

5.0

The staff was very friendly.

Rating:

5.0

The manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty