Customer Reviews for U-Haul Moving & Storage at Memorial Dr

Rating:

5.0

The staff was very friendly.

Rating:

2.0

Charged me for 2 gallons of gas when I returned the truck with more gas in it than I picked it up at..

Rating:

5.0

Everything was easy, real easy!

Rating:

5.0

The manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty

Rating:

5.0

The inside of the truck had some kind of smelly fragrance which I found very annoying and the inside of the back was smelly too.

Rating:

5.0

Great

Rating:

5.0

Very helpful customer service. Answered our questions, very pleasant

Rating:

5.0

Everything was great except truck reeked of cigarettes smoke. Very uncomfortable and gave me a headache

Rating:

3.0

Make sure the back of the truck does not smell like a dead rat.

Rating:

5.0

Kari was very professional, kind, and patient with me. She always made sure I knew my payment was coming up. Thank you Kari for being so very understanding and helpful.

Rating:

3.0

I didn't really enjoy my travel the truck jerked several times while traveling snatching me forward and backward. I smelled a strange smell at times but I could not detect from what area of vehicle the smell stem from exactly vs. Outside environment smell or other vehicles on highway such as 18 wheelers and or trucks of other kinds. The oil gage indicated oil was present according to the needle but there was a note that came up on dash board after miles of driving that indicates 0% oil at the same time. So that was confusing I don't know which was correct. I think I should be discounted and or refunded due to you releasing a truck that seriously need inspection and was unsafe to be on the road. The ride was suppose to be smooth and it was not enjoyable.

Rating:

1.0

Y'all said I went over millage and didn't give me my money back wen I had it for 2 days and brought it back early.

Rating:

5.0

Excellent customer service 😊 keep up the amazing work!.

Rating:

5.0

Employees they was awesome they was nice they was helpful they were actually good people I always feel at home with U-Haul check your computers I always come to U-Haul thank you so much and I'll be there again next month sometime have a great day

Rating:

5.0

Everything was great and went as was expected great location good people excellent equipment

Rating:

5.0

Kari was super helpful and she made the process so simple!

Rating:

5.0

The size I reserved was not available when I arrived. So they gave me a larger one which cost me more gas money. I could have rented that larger size at a location closer to my storage unit. So I'm disappointed in that because it cost me more time and more money. With that said I am still grateful you had a truck available.

Rating:

4.0

The location was clean, but not inviting. On my first visit, to return a car dolly, I stood at the counter while the staff member talked on the phone for ten minutes. On my second visit, to return the truck, I waited outside for 10 minutes before I staff member showed up to check in truck. It is not just this location, given the decline in service and price gouging, I would not recommend Uhaul to anyone. I used Uhaul for my last 5 moves. After this most recent experience, I will not pay thousands of dollars again for poor service. It is obvious how much the executives invest in the customer facing staff.

Rating:

5.0

Great service great staff great experience

Rating:

4.0

It was clean, not inviting. Staff were helpful, eventually. The first visit, when I dropped off the tow dolly, I watched the staff talk on the phone for 10 minutes before being helped. The second visit, I stood in the parking lot waiting for 10 minutes for staff to show up to check in equipment. I imagine managers will chalk this up to a lack of staff. Really, this is do to a lack of good managers. Aren't managers responsible for staffing? Why are managers and VP paid salaries if they fail to accomplish their duties? My previous moves with Uhaul were good, that is why I returned. This move cost 2.5x my previous move (only 2 years ago) and was a terrible experience. I will not gamble thousands of dollars on Uhaul with my next move hoping that it will return to the level of service that had made me a return customer.

Rating:

5.0

Great service

Rating:

4.0

I feel My belongings safer n more secure than at most storage places😉

Rating:

5.0

Christy was awesome and such a sweetheart. She's always very beautiful. - Trenton

Rating:

5.0

Have a larger van available

Rating:

2.0

I requested (and was guaranteed) a 17' cube truck. Upon, arrival. I was informed the closest thing was a 26' truck, which was much larger than what I needed and caused major issues with my project. Don't guarantee the rental if you don't have the inventory.

Rating:

4.0

Long wait time you should have help in this location that nice lady did the best she could

Rating:

4.0

We had our location pick up changed by Uhaul and were not compensated

Rating:

5.0

I really can't think of anything you guys can do to improve everybody was really nice. The van I rented was in excellent condition with low miles. The store was very clean. Thanks guys you rock.

Rating:

5.0

A partial refund for returning a rented trailer/equipment earlier then the date specified on the contract would be very appreciated.

Rating:

5.0

People were awesome and also very helpful and were truthful with every question I had prior to expenses and etc thank you uhaul…!!

Rating:

5.0

Everything was perfect

Rating:

2.0

Faster service and more I didn't get a reciept I need one

Rating:

5.0

I can't say enough about this location the employees bend over backwards to make your experience very pleasurable

Rating:

5.0

Not a thing. Thank you for all your help.

Rating:

5.0

Check in and check out was so well done. I prefer a human being to using an app. Awesome store employees at this location.

Rating:

5.0

This location was very nice and helpful. Ty

Rating:

5.0

Had the truck ready and the process only took about 15 minutes. They were extremely organized and very nice!

Rating:

5.0

Personnel there were efficient and friendly.

Rating:

3.0

The uhual system is so inadequate that it doesn't allow the in person stores to flourish. Do better online uhaul, you are ruining everything for everyone.

Rating:

5.0

Customer service rep was awesome in store she went above and beyond to make my rental as smooth as possible

Rating:

4.0

I've rented from here several times. The employees are great. However, every time...including this time, the fuel level is always at or below a 1/4 tank. It would be nice if it had gas when I rented it.

Rating:

5.0

Sarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!

Rating:

5.0

Great customer service from this location.

Rating:

5.0

Maybe have a way to strap down the dolly in the smaller trucks.

Rating:

3.0

I added gas just before dropping off. Did not wait to be checked out and got emailed receipt where I was charged $12 for gas. Bad bad business

Rating:

4.0

MGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.

Rating:

5.0

I rented a truck and appliance dolly. Had to go to a second location to pick up the dolly

Rating:

5.0

Very friendly and helpful

Rating:

4.0

The pickup we leased smelled like a cigarette ashtray. The lady that helped us was excellent. Very friendly !!! :)

Rating:

5.0

I always use the 11th and memorial store. Easy to get in and out of and they are always staffed with knowledgeable friendly people.

Rating:

1.0

Have a better online service for before and after hours.

Rating:

5.0

Not only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.

Rating:

5.0

The staff was accommodating and friendly.

Rating:

1.0

Not cancel my rental without my notice

Rating:

2.0

The parking lot was way too small and only one entrance was accessible due to how they had the trucks parked. I asked the guy who took my keys a question about the return and he said “I don't know I just clean them.” For whatever reason they said it would take 20 minutes to print a receipt. While I was waiting on someone to help me at the counter, I had to explain to another customer why his rate was different while the two employees kept making incorrect guesses such as mileage(on a trailer) or it was a holiday.

Rating:

5.0

Staff was incredibly friendly and helpful with storage, rentals and purchasing boxes.

Rating:

1.0

I was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.

Rating:

5.0

Thank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.

Rating:

5.0

Helpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.

Rating:

5.0

Very satisfied

Rating:

5.0

Everyone was friendly and very helpful. My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here. My stuff has been there for a few years and it has been safe and secure. They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time. I did buy my Uhaul hitch there for my car. It was a good buy. I highly recommend this storage unit.

Rating:

4.0

I’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.

Rating:

5.0

Will use u-haul again

Rating:

5.0

Always clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.

Rating:

5.0

Staff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.

Rating:

5.0

The lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.

Rating:

1.0

Had to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.

Rating:

5.0

I was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.

Rating:

5.0

The people that work at the 11th street&memorial are the best.very helpful &friendly.

Rating:

1.0

I found roaches in my belongings

Rating:

5.0

Over the top service!!

Rating:

5.0

Tanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.

Rating:

1.0

Staff was not friendly and the storage unit I was given still had trash in it.

Rating:

5.0

The people that work there are very nice&helpful.

Rating:

2.0

The storage leak water on my stuff

Rating:

4.0

Not only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place

Rating:

5.0

Love staff very friendly good people thanks everyone..

Rating:

5.0

Getting our storage space was fast and easy. She (forgot name) was very cordial and helpful.

Rating:

1.0

It was bad for me because I lost everything I owed not yalls fault

Rating:

4.0

Tanya was very helpful and accommodating.

Rating:

5.0

Excellent service

Rating:

5.0

Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.

Rating:

5.0

I really like the fact that u never really hear about them have any brake ins

Rating:

4.0

Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer

Rating:

5.0

Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!

Rating:

5.0

Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also

Rating:

5.0

Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!

Rating:

2.0

Under staffed wait is to long.

Rating:

2.0

Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.

Rating:

4.0

My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.

Rating:

5.0

Good Job!

Rating:

5.0

Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.

Rating:

5.0

The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!

Rating:

5.0

Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!

Rating:

2.0

This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.

Rating:

5.0

Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!

Rating: