Customer Reviews for U-Haul Moving & Storage at Memorial Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Memorial Dr
Tracy W. on
Good friendly people
Charles L. on
Great customer service and attention
Cody W. on
I was incredibly frustrated by the “emergency” equipment inside the truck. I had already rented more than enough equipment for the job and this took up part of my square footage. Also, with it located in the doorway it was very much in the way for loading. I am sure you have had success with the up sale on those but I feel I am entitled to a partial refund for the lost square footage and the incredibly frustrating and in the way location of its placement.
Elizabeth C. on
Service was very friendly and everyone was helpful. Keep up the good work.
June S. on
Only used to store items for a month
Maria D. on
Very helpful and the general manager truly went out of her way to take care of us !!
Grace C. on
No problem for me.
james c. on
Very patient, accommodating and helpful, even as I kept changing my mind as to which trailer would be best! The two employees came out to meet me in a downpour, and unhooked my trailer so I didn't even have to get out of the car. I will return often. Great pricing too.
Larry J T. on
When at the location, work together to find the best affordable cost for truck rental and help to save money.
Charline E. on
My experience was great nothing.
anita p. on
Even though it was a small wait time the employees were nice
Johnita W. on
Keep doing what you doing
Jennifer H. on
Was charged for dolly and other things I didn’t want or need i removed the online when I was trying to set up the reservation but when I got the truck I was charged for it I didn’t notice until I took it back and I paid for some boxes and I didn’t get them
Cary B. on
I got charged 5.00 for pads not used.
machell m. on
Check the trucks more thoroughly , my truck was very bouncy and all over the road. Had to drive city streets it didn't seem safe to drive.it on the highway
Joshua M. on
They claimed they are the cleanest in Tulsa, yet there were a couple of drink spills in the cup holder and on floor. The guy gave me an after hours instructions sheet if we weren't able to return within the 8hours he gave us, he said to avoid an extra $20 charge and they charged us an extra $50 for being a couple of hours late. We did go over on mileage and was ready to pay for that but they charged us for another whole day (2 days total) when we only had the truck for about 10 hours. Misleading and misinformation. Will NOT return to this location, possibly even any uhaul in the future, nor will I recommend them.
Harold S. on
The U-Haul representative should never assume to bill the card on file because it may not be theirs. I had to pay my uncle in cash what they took out of his card. They didn't ask me how I wanted to pay when I was done using the U-Haul.
Helen N. on
The employees were extremely helpful and friendly. We did have trouble know which door was the entrance since there were several. Other than that, we had no complaints.
Robert W. on
The two ladies who worked there were excellent. Friendly, knowledgeable and they know how to hitch up a trailer and lights! Great service and best prices in city for what you get IMO.
Billy C. on
Great people there... the tow dolly wheel strap was torn 3/4 way through. ... clicked a pic and decided to use it anyway .. only a 6mile tow .. left come along attached and secured with safety chains... Upon return the girls took the dolly out of service pending repair .. Good job..will use again
Chris C. on
Excellent, professional workers there!
Jeremy T. on
I was told to leave the key and the truck (after hours) and got charged. I got charged for gas when I put in the exact amount of gas in it that was in it and got charged.
Andrew K. on
Uhaul double booked our original location so we had to drive 3 and a half miles to the memorial location where we were informed they didn’t have the truck OR the furniture dolly we ordered. They gave us a 15 foot truck instead and told us to drive even further to 35th and Sheridan to pick up the furniture dolly. I understood it wasn’t the employees fault, but I felt bad for the workers that have to suffer and take the heat from other issues related to your systems that they had no say or affiliation with. Hopefully in the future you can update and improve your existing systems in place so this doesn’t happen to more customers and cause low morale among your employees.
Marcia W. on
Why comments on how bad we were treated, You don't do anything anyway..! U-Haul, now called, customers are to be treated like trash-Haul
kari c. on
Tanya and her team are amazing!! She went above and beyond to help with my whole moving experience. I'm so greatful. I will be referring people to them. Thanks again!!
Bruce S. on
Great service! Very friendly and helpful.
Tracy H. on
I have rented at this location several times over the last few months and every time they BEST customer service in town. Great Job! and keep up the good work.
Larry J T. on
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
John J. on
Wasn't able to rent a tow dolly with my 2001 Ford Ranger because it wasn't capable according to your computer? I have used this truck several times with a tow dolly and have had no problems towing small cars. Might need to rethink this.
Scott n. on
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Julia S. on
Just wanted to say that the personnel were very helpful and friendly.
Chris C. on
Renting was quick and easy. Return was same. People there are outstanding.
Michael L. on
Owner was rude. Don't offer wifi but expect people to have data for the walk around. You pay for moving pads you dont even keep. Then you can't rent for 24 hrs with a in town move your given 8 hrs.
andrea a. on
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
Michael K. on
Smiles & Happiness ????
Brent F. on
Don’t call people liars when they said you bring it back tomorrow morning at 9:45 am
Scott n. on
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Paul B. on
Keep doing what your doing.
Alfonzo J. on
speedy service
rhonda b. on
The staff do not have accurate information. It seems they have never rented anything before or had any training.
Pamela R. on
Friendly and accommodating.
Frank F. on
Excellent service. No recommendations.Thanks.
adriana d. on
Nothing everything is a great no improvement needed
tasha H. on
Tonya was a rockstar the guy I talked to over the phone to help me the dispatcher was also incredibly helpful as well.
kenia m. on
They were so sweet and helpful most definitely will be coming back!
Noel G. on
You made it so easy. This store was great in every way. Just keep up the good work and THANK YOU !!
Bill K. on
Only thing I could see if they had a little more room to pickup trailers with the larger trucks like mine 2017 F250 Crewcab . Other than that everything was great
Karen S. on
Your store rented a vehicle to me with no spare tire, informed of this, and then wants to charge me for a tire I never had
Jessica T. on
The return process was very time consuming.
David L. on
More advance notice on where to pick up the rental truck. I was already on my way using Uber and received the notification that the location was different than when I made the reservation. It cost me 3X the amount for Uber to reroute.
saul s. on
Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
Thomas C. on
Good location. Easy to find.
Barbara P. on
Next time the truck is pulled up for delivery, notify the customer, so they will not stand around additional time waiting for the trunk.
Shannon F. on
Service was perfect - could do nothing better!
bill k. on
Cannot say enough nice things about the staff. They were very helpful and very friendly. But, the truck was another matter. I rented the GMC 10ft box truck. I drove it 30 miles in normal city traffic empty one way and a very light load the other. It burned 4 gallons of gasoline. That.s 7.5 mpg. A road trip would cost a fortune in this truck. The automatic transmission sounded like a 747 taking off from every stoplight, over revving the engine and then kicking in. And, there were no grab assist handles to enter and exit the cab even though it is a LONG step up into the cab. I've driven a lot of box trucks and this little guy was the worst I have ever driven. Again great folks lousy truck.
sharon w. on
I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
Randall H. on
Staff was very helpful. Everything was vary good.
andrea o. on
Danesha is AMAZING! Very professional very knowledgeable of the services and prices. I would move again just to be helped by her
preston s. on
Nothing to improve! Excellent service and support! Thank you for notifying me I left my ropes! Definitely the only UHaul place for me!
Sandrella O. on
Nothing the ladies were great excellent customer service :)
Galisa S. on
Horrible experience when we dropped off the truck they were rude and NOT friendly!! They also charged for a mirror that was broken at the time of pick up!!!!
Kenneth M. on
Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
Brenda G. on
THEY TOOK CARE OF ME THANK YOU
mark p. on
Great customer service
william c. on
Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
CITY N. on
Great customer service and very knowledgeable employees
ELVIS R. on
Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
Daniela W. on
I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
tamara s. on
The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
SHAROLET D. on
I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
JIM B. on
Would not rent there again Management verry unhelpful
Russell R. on
Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Michelle P. on
Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!
Dana G. on
The staff is very, very helpful!
MATT S. on
Thank you.