Customer Reviews for U-Haul Moving & Storage at Memorial Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Memorial Dr
Andrew K. on
Uhaul double booked our original location so we had to drive 3 and a half miles to the memorial location where we were informed they didn’t have the truck OR the furniture dolly we ordered. They gave us a 15 foot truck instead and told us to drive even further to 35th and Sheridan to pick up the furniture dolly. I understood it wasn’t the employees fault, but I felt bad for the workers that have to suffer and take the heat from other issues related to your systems that they had no say or affiliation with. Hopefully in the future you can update and improve your existing systems in place so this doesn’t happen to more customers and cause low morale among your employees.
Marcia W. on
Why comments on how bad we were treated, You don't do anything anyway..! U-Haul, now called, customers are to be treated like trash-Haul
kari c. on
Tanya and her team are amazing!! She went above and beyond to help with my whole moving experience. I'm so greatful. I will be referring people to them. Thanks again!!
Bruce S. on
Great service! Very friendly and helpful.
Tracy H. on
I have rented at this location several times over the last few months and every time they BEST customer service in town. Great Job! and keep up the good work.
Larry J T. on
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
John J. on
Wasn't able to rent a tow dolly with my 2001 Ford Ranger because it wasn't capable according to your computer? I have used this truck several times with a tow dolly and have had no problems towing small cars. Might need to rethink this.
Scott n. on
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Julia S. on
Just wanted to say that the personnel were very helpful and friendly.
Chris C. on
Renting was quick and easy. Return was same. People there are outstanding.
Michael L. on
Owner was rude. Don't offer wifi but expect people to have data for the walk around. You pay for moving pads you dont even keep. Then you can't rent for 24 hrs with a in town move your given 8 hrs.
andrea a. on
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
Michael K. on
Smiles & Happiness ????
Brent F. on
Don’t call people liars when they said you bring it back tomorrow morning at 9:45 am
Scott n. on
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Paul B. on
Keep doing what your doing.
Alfonzo J. on
speedy service
rhonda b. on
The staff do not have accurate information. It seems they have never rented anything before or had any training.
Pamela R. on
Friendly and accommodating.
Frank F. on
Excellent service. No recommendations.Thanks.
adriana d. on
Nothing everything is a great no improvement needed
tasha H. on
Tonya was a rockstar the guy I talked to over the phone to help me the dispatcher was also incredibly helpful as well.
kenia m. on
They were so sweet and helpful most definitely will be coming back!
Noel G. on
You made it so easy. This store was great in every way. Just keep up the good work and THANK YOU !!
Bill K. on
Only thing I could see if they had a little more room to pickup trailers with the larger trucks like mine 2017 F250 Crewcab . Other than that everything was great
Karen S. on
Your store rented a vehicle to me with no spare tire, informed of this, and then wants to charge me for a tire I never had
Jessica T. on
The return process was very time consuming.
David L. on
More advance notice on where to pick up the rental truck. I was already on my way using Uber and received the notification that the location was different than when I made the reservation. It cost me 3X the amount for Uber to reroute.
saul s. on
Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
Thomas C. on
Good location. Easy to find.
Barbara P. on
Next time the truck is pulled up for delivery, notify the customer, so they will not stand around additional time waiting for the trunk.
Shannon F. on
Service was perfect - could do nothing better!
bill k. on
Cannot say enough nice things about the staff. They were very helpful and very friendly. But, the truck was another matter. I rented the GMC 10ft box truck. I drove it 30 miles in normal city traffic empty one way and a very light load the other. It burned 4 gallons of gasoline. That.s 7.5 mpg. A road trip would cost a fortune in this truck. The automatic transmission sounded like a 747 taking off from every stoplight, over revving the engine and then kicking in. And, there were no grab assist handles to enter and exit the cab even though it is a LONG step up into the cab. I've driven a lot of box trucks and this little guy was the worst I have ever driven. Again great folks lousy truck.
sharon w. on
I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
Randall H. on
Staff was very helpful. Everything was vary good.
andrea o. on
Danesha is AMAZING! Very professional very knowledgeable of the services and prices. I would move again just to be helped by her
preston s. on
Nothing to improve! Excellent service and support! Thank you for notifying me I left my ropes! Definitely the only UHaul place for me!
Sandrella O. on
Nothing the ladies were great excellent customer service :)
Galisa S. on
Horrible experience when we dropped off the truck they were rude and NOT friendly!! They also charged for a mirror that was broken at the time of pick up!!!!
Kenneth M. on
Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
valerie p. on
It's a causual, friendly but down to earth environment. They are still professional and we, (my husband and I), really use this valuable service a whole lot! Tanya and Frankie hello!! ??Keep up the AWESOME people skills! And by the way....This is our OFFICIAL UHAUL spot. Not because we have storage either! Comfortable people. *Oh by the way, UHAUL rental truck statements are now emailed instead of paper printed. They are trying to go paperless.??
Kevin W. on
Trailer was still dirty from last rental and had moving blankets in it. But staff was very friendly and helpful.
Michael R. on
Female employee was very friendly and kind.
Crista B. on
The service was absolutely Fantastic
timothy r. on
No one new front tire webbing had a problem falling off. Think goodness I use a come-a-long steel rope ratchet to extra secure front of vehicle. Otherwise there would be nothing to hold down front of vehicle to trailer but gravity while driving 55 miles per hour (mpr).
Brenda G. on
THEY TOOK CARE OF ME THANK YOU
Beth P. on
Emphasize any price change than was expected
Helen L. on
They were so busy that an extra employee would have been very helpful. Very polite, very friendly people. They were running non-stop in poor weather conditions.
mark p. on
Great customer service
william c. on
Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
CITY N. on
Great customer service and very knowledgeable employees
ELVIS R. on
Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
Daniela W. on
I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
tamara s. on
The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
SHAROLET D. on
I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
JIM B. on
Would not rent there again Management verry unhelpful
Russell R. on
Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Michelle P. on
Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!
Dana G. on
The staff is very, very helpful!
MATT S. on
Thank you.