Customer Reviews for U-Haul Moving & Storage at Memorial Dr

No improvements needed! I wasn't fully prepared and this manager being the ripped older gentlemen he is, grabbed everything I needed and explained all the different options well. I couldn't be happier.

Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also

Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!

Under staffed wait is to long.

Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.

My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.

Excellent customer service by Lee and her colleague that worked on the day of my pick-up and drop off.

Keep up the good service and work! 👍

Helpful and friendly.

There were roaches crawling from the walls of the truck

Good Job!

Very professional friendly and respectful Hard-working

The ladies were so helpful and nice.. Very welcoming n thoroughly explains everything.. Gets ya out in a jiffy...

Exterior of the vehicle was so beat up, it made the initial inspection more of a game of "find what's not damaged". Starting fuel level was laughable, for a rental vehicle. Thankfully there is a gas station right down the street.

Friendly, courteous, helpful, and professional!

Nothing everyone was great

Not have in professional staff

No improvement needed. Tanya and her employees go above expectations. Just continue the great customer service.

I was extremely upset/frustrated to find that my rental was changed at the last minute to a different location than the one I chose. This change by U-Haul also cost me money as well as the aggravation.

Good job

When I returned the truck there was a woman driving it and I had the papers in my hand. Person proceeded to talk to the male in the group. He knew nothing about the rental. After the second time of ignoring me I said to him “I Rented The Truck”. Not my best experience.

Good people

Nothing

This is the same one we had rented before an there we're snacks that we forgot where still in there.

Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.

The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!

every one was very nice and helpful

Good people

Nice and helpful staff.

Provide chain boom with car hauler trailer

The equipment was great and satisfactory. However the customer service, logistics and online services are some of the worst I've ever seen. I made a rental a week in advance, when I showed up I also had a message that my truck was ready for pickup on Archer. Why would I make a rental from there when there was a uhaul service a mile away from me? Everything seemed unorganized, and all I received was an excuse of "we don't have trucks anywhere in Tulsa" Like I said some of the worst personnel and logistics I have ever dealt with.

The check in check out process was exhausting. It took me 30 minutes each to just get done . Then I waited for a code to send me to check in and it didn't get sent forever . It took me 17 resends to finally get it . Then all the codes came in at once . Change the check in check out process . I won't be renting again .

I had an excellent experience. Tonya and Mr. Eddie were responsive and kind. I called later in the day to extend the rental until after business hours and received a gracious response as well.

They were very professional. Got me in and out in quick fashion and did a great job explaining the after hrs return procedure.

Lights inside truck & cargo bay did not work. Uhaul roadside assistance took three hours from first contact to addressing problem but did not repair the issue. Repair person noted that light bulbs had been removed from truck. I was told by customer svc rep we could complete the move in the daylight hours. Point of contact during return was unprofessional and rude.

The 2 ladies working there were great. Both were friendly, fast and efficient. Great at their jobs!

The people there were very helpful and nice.

Woman were very helpfull in loading

I did after hour return at 3am and the online system gave me problems. I sat on the phone with customer service for an hour! I still could not check in online so I left the truck at the location. The drop off location did nothing wrong. Later in the day I received my Receipt per email, and everything was fine! 🙂

This location was great! Sarah went above and beyond to accommodate.

Although no one will read this, I will give it a try: I rented a 6 x 12 foot trailer. The back of the trailer was narrow, which is different than the pictures online. We drive two hours with the trailer, only to find out it was too narrow at the ramp to load our lawn equipment. Why have a six foot width if you can only load a four foot piece of machinery? It cost us 5 hours and 50 bucks.

The trailer tires had pretty thin tread, but made the week long trip.

Truck has to better maintained, vehicle had terrible and dangerous alignment issue that cause truck to pull horribly to the left. As well I did not get the 10 foot truck I reversed and guaranteed to have.

We had to come here because the store at 21st & 129th changed our order and was not open. Several cars waiting ion line as well. My husband said he would be coming back to this location because service was superb and didn't have to wait as we have in the past at other location. Said employees were very organized and efficient. Thank You.

Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!

The owner/general manager helped me. She was extremely rude. I did not get the small truck I wanted & I really did not want the insurance but when she was multi-tasking with me in front of her as a walk-in and 2 people on the phone she added it. She rolled her eyes at me several times. She told another employee about needing to still speak to 1 of the customers on the phone because they had 2 storage units getting ready to auction off because they owed $1600.00. She was very unprofessional.i will never use this company again!

New management and better customer service.

Everyone was friendly and efficient!

Everything about renting the cargo van was an excellent experience. I will certainly choose UHaul again.

Keep up the good work

Staff is super friendly and helpful thanks to them they got me well takin care of

Renting the cargo van went smooth. I paid the bill upfront but after we returned the car it appeared I owed another bill entirely. Please explain the different amounts. Using the mobile device was a little confusing but we got through it.

Outside guy extremely helpful.

Have the employees show more effort in making sure the customer is satisfied with the experience. The gave no directions on how to return the truck and where to park it at. I asked Shane Hines or hanes what my final total would be and he seemed very irritated and acted like I was putting him out his way for asking him for the total. I will never return to this location ever again to rent a truck.

This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.

Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!

The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.

Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.

Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...

Very professional and obliging staff. I was super impressed!!! Thank you

The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much

Very accomodating.

Customer service was amazing!

Very nice

Very professionally handled with class, awesome service.

Perfect

Very quick service, not complicated, great customer service

Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.

The staff was very happy and friendly

There was a female employee there who was so rude and hateful that I would never return to this facility.

Thank You!

The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru

Just friendly worker's

Only used to store items for a month

Very helpful and the general manager truly went out of her way to take care of us !!

When at the location, work together to find the best affordable cost for truck rental and help to save money.

Even though it was a small wait time the employees were nice

The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.

Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.

it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you

Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !

speedy service

They were so sweet and helpful most definitely will be coming back!

Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!

I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.

Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!

THEY TOOK CARE OF ME THANK YOU

Great customer service

Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL

Great customer service and very knowledgeable employees

Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.

I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.

The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.

I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.

Would not rent there again Management verry unhelpful

Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!

Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!

The staff is very, very helpful!

Thank you.