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irlinda M | First ImpressionsSelf Storage Units in Tulsa, OK, 74112
U-Haul Moving & Storage at Memorial Dr
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe staff has been excellent and when I came to clear out the storage the workers outside were amazingly helpful
Ruth J | Overall ExperienceWe appreciate the great customer service we received from the manager Roah Safia. She went beyond to help us with our account by removing the late fees and giving us a fresh start with a new do date that works best for us. We truly appreciate it and thank you.
Jermaine p | First ImpressionsThe reasoning for the one star rating was, they gave me a card to swipe in and out of that didn’t work, and then they added a pin number to it that didn’t work. They said that their computer system must’ve been lagging or something I had to be let in by an employee using his personal code, and then I had to call U-Haul to be let out by a employees person personal code. All the while their prices were much higher but they took cash and other places that I tried I had to have my credit card and my wife had it though and she was sleeping. She works nights. Right before my month is up I will be renting another U-Haul truck, which I had no problem with and moving all my stuff from the U-Haul storage with my credit card in hand and go to a different storage and get 5 feet more and about seven dollars less.
REGINALD M | First ImpressionsRoha was such a great person to work with. Even though I was probably a little frustrated when after not being able to get in my unit. It was after hours so I understand but I was behind schedule so I was frustrated with waiting. Roha did a fantastic job apologizing and doing everything in her power to help me! I appreciate her extra effort and patience! You’re doing great girl! R
KARLA R | Overall ExperienceI would like to know about the one year lock promotion and as well would like to potentially upgrade to a 5 x 10 or a potential 10 x 10 if possible
olivia l | First ImpressionsAther then the bugs i found in my storage it was fine.
Gary C | Overall Experience11th Memorial Tulsa, Oklahoma Man, the service was so wonderful. They went above and beyond. I am so out done I mean, friendly respectful nice polite you name it. They deserve nothing but five stars thank you guys so much for giving me the best customer service ever you never find that anymore and I’m locked in for a year for my storage. Oh my God that is such a blessing. Thank you all for all that you do.
TONETTE D | First ImpressionsGreat friendly staff and easy to work with. Customer care service was Excellent.
Ajuania B | Overall ExperienceI never used the storage unit or placed any belongings inside because I could not safely access the facility. I was unable to get inside because there were doorstops blocking the doors, making it difficult to open and enter. The storage area also appeared very outdated and run-down, which made me feel uncomfortable and unsafe. Based on my experience, I would not feel comfortable storing my belongings at this location or recommending it to others.
Tawanna T | Overall ExperienceCarrie is best manager I talk to
Sharron A | Overall ExperienceI would highly recommend this particular location. Staff is welcoming, accommodating and professional.
Brenda d | Overall ExperienceI have been dealing with manage Mrs. KariUhaul storage on 11th and Memorial since 2020. I’m very well satisfied the way she handles her business and giving good customer service and the training that she gives her staff and people like her need to be in all your establishments I will continue my service with Uhaul. I will not go anywhere else. I had a bad experience with the one on 11th and Yale and I’ll never go there again only because the one on 11th And More did not have any trucks thank you Mrs. Kari For being a good representative for Uhaul . Personal thanks to Mrs, Kari Staff,💯
gloria n | Overall ExperienceI had bugs in my rent the first day and wanted to move out.
Gary C | First ImpressionsI really appreciate everything that your team did to get me in quickly and safely. This is not training, theses are just good people! No training can ever make us feel as good as your entire team!! You guys rock and U-Haul is blessed to have such great people!! I love you and thank you U-Haul for hiring such amazing individuals!
Esther D | First ImpressionsKari is the best
STEVE C | Overall Experience