Customer Reviews for U-Haul Moving & Storage at Memorial Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Memorial Dr

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guadalpe g. | First Impressions |
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Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.

RANDOLPH W.
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Customer did not leave a comment.

Scott O.
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Customer did not leave a comment.

TIFINI C.
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Stop trying to pull a fast one on customers. I brought my truck back with more fuel than it left with, but the asshole who checked in my truck tried to charge me almost $50 lying saying I brought the truck back empty. THEN he accused me of dragging the truck thru a bunch of overhead trees. Lucky for me I checked the email receipt before I left and had manager verify fuel was correct. Service was trash, truck was trash and I'm filing complaint with BBB for them trying to rip me off

Marshall L.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Evan M.
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It was so bad I want my money back

Charles C.
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Continue as is.

Tritney C. | First Impressions |
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I really like the fact that u never really hear about them have any brake ins

Ana A.
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Customer did not leave a comment.

JOSHUA M.
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Customer did not leave a comment.

Elois G.
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Very friendly and helpful group assisting in hookup. Lights checked out at the site however as nightfall came it seemed dark on the back end of the trailer. Apparently the running light were not working but the signals and brake lights were. The right transport ramp would not lock in while loading the vehicle. Right rear wheel barely caught on the trailer before the ramp feel to the pavement. No issues unloading.

CLARENCE W.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

JANIS C.
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excellent service

warren H.
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Truck needed alignment.

WILLIAM Y.
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Customer did not leave a comment.

Rick M.
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These guys were great, helped me position the trailer, helped disconnect, checked everything out for me. In and out safely. Very nice and very helpful. Will definitely use the 11th & Memorial location in Tulsa for future projects. Thanks! Rick Morgan

NORA T.
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Customer did not leave a comment.

James H. | First Impressions |
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Customer did not leave a comment.

Tracy S. | First Impressions |
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Customer did not leave a comment.

JAMES B.
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Tanya is very friendly and helpful. I have interacted with her several times and she is always pleasant.

JIMMY B.
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Training on how to treat customers . I was greated with yes instead of how may i help you .

Brent S.
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Easy lot to use, easy drop off. Significantly better than pickup location.

MICAH S.
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Customer did not leave a comment.

JOHN O.
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Told employees what the vehicle was going to be used for when I reserved the rental and told the employee when I picked up the vehicle what I was going to use for and then I rented the vehicle and when I tried to use the vehicle it was not able to do the job I rented it for so had to take the vehicle back .was still charged for the rental and had to rent a vehicle from another company. This is wrong because I told the people twice what I was going to use it for and they didn't know what they were talking about.

PATRICIA M. | First Impressions |
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Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer

Gina F. | Overall Experience |
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Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!

Johnny P.
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Great service and excellent equipment! I'll be back again!

DOUGLAS S.
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We were very pleased with the equiptment and especially the people we delt with.

Matthew M.
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Customer did not leave a comment.

JEFFERY A.
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Cost ... I had a company emergency and needed a truck for 1/2 a day. Your service and truck fit the purpose but the total cost was ridiculous. Mileage charge was way out of line, plus fuel on top of that will make it very difficult to use you again.

ELIJIO V.
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Customer did not leave a comment.

RANDALL M.
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Customer did not leave a comment.

Gina F. | First Impressions |
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Customer did not leave a comment.

ROBERT C.
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Everyone was very helpful

Oliver D.
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Customer did not leave a comment.

DANNY T.
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Customer did not leave a comment.

DAKOTA H.
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No improvements needed! I wasn't fully prepared and this manager being the ripped older gentlemen he is, grabbed everything I needed and explained all the different options well. I couldn't be happier.

Tricia G. | Overall Experience |
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Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also

ALICE R.
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Customer did not leave a comment.

vicky g. | Overall Experience |
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Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!

CHERRY L.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

CHRISTOPHER B.
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Customer did not leave a comment.

Paul B. | First Impressions |
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Under staffed wait is to long.

Amelia H.
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Customer did not leave a comment.

Paul B. | Overall Experience |
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Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.

Sherri V.
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Customer did not leave a comment.

Jerry D.
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Customer did not leave a comment.

KENNETH G.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

BOBBY P. | Overall Experience |
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Customer did not leave a comment.

Andrea T. | Overall Experience |
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My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.

annette J.
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Excellent customer service by Lee and her colleague that worked on the day of my pick-up and drop off.

Luke M.
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Keep up the good service and work! 👍

Justin V.
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Customer did not leave a comment.

William L.
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Helpful and friendly.

KYLE F.
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Customer did not leave a comment.

tanisha S. | Overall Experience |
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Kameron A.
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There were roaches crawling from the walls of the truck

will r. | Overall Experience |
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Good Job!

HARVEY L.
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Very professional friendly and respectful Hard-working

nashae S.
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The ladies were so helpful and nice.. Very welcoming n thoroughly explains everything.. Gets ya out in a jiffy...

MICHAEL B.
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Exterior of the vehicle was so beat up, it made the initial inspection more of a game of "find what's not damaged". Starting fuel level was laughable, for a rental vehicle. Thankfully there is a gas station right down the street.

harold P.
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Customer did not leave a comment.

roger K.
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Customer did not leave a comment.

DENNIS W.
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Friendly, courteous, helpful, and professional!

Nathaniel M.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

James V.
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Customer did not leave a comment.

STEVEN D.
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Nothing everyone was great

BLAKE H.
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Customer did not leave a comment.

scott F.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Corey T.
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Not have in professional staff

Leo P.
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No improvement needed. Tanya and her employees go above expectations. Just continue the great customer service.

Harvey S.
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I was extremely upset/frustrated to find that my rental was changed at the last minute to a different location than the one I chose. This change by U-Haul also cost me money as well as the aggravation.

JERRY B.
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Customer did not leave a comment.

Jon T.
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Customer did not leave a comment.

MICHAEL W.
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Good job

Nola Diane P.
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When I returned the truck there was a woman driving it and I had the papers in my hand. Person proceeded to talk to the male in the group. He knew nothing about the rental. After the second time of ignoring me I said to him “I Rented The Truck”. Not my best experience.

Tracy W.
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Good people

Veo W.
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Nothing

KAREN B.
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This is the same one we had rented before an there we're snacks that we forgot where still in there.

Mark F.
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Customer did not leave a comment.

DESTINEE T. | Overall Experience |
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Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.

thomas S.
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Customer did not leave a comment.

WIL S. | Overall Experience |
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The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!

Mary M.
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every one was very nice and helpful

Tracy W.
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Good people

JEFFREY F.
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Nice and helpful staff.

Patricia O.
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Customer did not leave a comment.

lloyd H.
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Customer did not leave a comment.

Michael H.
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Provide chain boom with car hauler trailer

Kim E.
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Customer did not leave a comment.

Roger B.
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Customer did not leave a comment.

matt A.
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The equipment was great and satisfactory. However the customer service, logistics and online services are some of the worst I've ever seen. I made a rental a week in advance, when I showed up I also had a message that my truck was ready for pickup on Archer. Why would I make a rental from there when there was a uhaul service a mile away from me? Everything seemed unorganized, and all I received was an excuse of "we don't have trucks anywhere in Tulsa" Like I said some of the worst personnel and logistics I have ever dealt with.

Jaleeze J.
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Customer did not leave a comment.

Phil S.
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Customer did not leave a comment.

DESTINEE T.
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Customer did not leave a comment.

JACQUELINE J.
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Customer did not leave a comment.

Robert A.
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Customer did not leave a comment.

Cindy C.
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The check in check out process was exhausting. It took me 30 minutes each to just get done . Then I waited for a code to send me to check in and it didn't get sent forever . It took me 17 resends to finally get it . Then all the codes came in at once . Change the check in check out process . I won't be renting again .

Caroline L.
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I had an excellent experience. Tonya and Mr. Eddie were responsive and kind. I called later in the day to extend the rental until after business hours and received a gracious response as well.

Harold B.
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They were very professional. Got me in and out in quick fashion and did a great job explaining the after hrs return procedure.

Lashedda J.
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Lights inside truck & cargo bay did not work. Uhaul roadside assistance took three hours from first contact to addressing problem but did not repair the issue. Repair person noted that light bulbs had been removed from truck. I was told by customer svc rep we could complete the move in the daylight hours. Point of contact during return was unprofessional and rude.

Bradley P.
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Customer did not leave a comment.

Meagan V.
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Customer did not leave a comment.

David P.
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The 2 ladies working there were great. Both were friendly, fast and efficient. Great at their jobs!

SHARI I.
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The people there were very helpful and nice.

Martin D.
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Woman were very helpfull in loading

Alexis Q.
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I did after hour return at 3am and the online system gave me problems. I sat on the phone with customer service for an hour! I still could not check in online so I left the truck at the location. The drop off location did nothing wrong. Later in the day I received my Receipt per email, and everything was fine! 🙂

Leo P.
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This location was great! Sarah went above and beyond to accommodate.

SHELDON G.
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Although no one will read this, I will give it a try: I rented a 6 x 12 foot trailer. The back of the trailer was narrow, which is different than the pictures online. We drive two hours with the trailer, only to find out it was too narrow at the ramp to load our lawn equipment. Why have a six foot width if you can only load a four foot piece of machinery? It cost us 5 hours and 50 bucks.

Gary A.
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Customer did not leave a comment.

Jeanenne M. | Overall Experience |
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Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!

PATRICIA M. | Overall Experience |
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This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.

scott h. | Overall Experience |
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Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!

Celestina S. | First Impressions |
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The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.

Zyon T. | First Impressions |
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Customer did not leave a comment.

mike c. | Overall Experience |
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Customer did not leave a comment.

Jake S. | Overall Experience |
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Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.

James O. | Overall Experience |
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Customer did not leave a comment.

Justin J. | Overall Experience |
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Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...

Gary M. | First Impressions |
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Very professional and obliging staff. I was super impressed!!! Thank you

kari c. | Overall Experience |
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The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much

Michael W. | First Impressions |
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Customer did not leave a comment.

judy c. | First Impressions |
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Very accomodating.

Russell R. | Overall Experience |
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Customer service was amazing!

GINA S. | Overall Experience |
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Very nice

stephen b. | First Impressions |
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Very professionally handled with class, awesome service.

Hazel M. | First Impressions |
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Perfect

Lucretia M. | First Impressions |
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Very quick service, not complicated, great customer service

AJ C. | Overall Experience |
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Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.

gina s. | Overall Experience |
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The staff was very happy and friendly

Stephen F. | Overall Experience |
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There was a female employee there who was so rude and hateful that I would never return to this facility.

Tyrone A N. | Overall Experience |
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Thank You!

Aaron B. | First Impressions |
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The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru

anita p. | Overall Experience |
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Just friendly worker's

June S. | Overall Experience |
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Only used to store items for a month

Maria D. | First Impressions |
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Very helpful and the general manager truly went out of her way to take care of us !!

Larry J T. | Overall Experience |
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When at the location, work together to find the best affordable cost for truck rental and help to save money.

anita p. | First Impressions |
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Even though it was a small wait time the employees were nice

Larry J T. | First Impressions |
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The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.

Scott n. | Overall Experience |
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Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.

andrea a. | First Impressions |
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it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you

Scott n. | First Impressions |
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Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !

Alfonzo J. | Overall Experience |
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speedy service

kenia m. | Overall Experience |
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They were so sweet and helpful most definitely will be coming back!

saul s. | First Impressions |
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Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!

sharon w. | First Impressions |
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I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.

Kenneth M. | Overall Experience |
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Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!

Brenda G. | First Impressions |
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THEY TOOK CARE OF ME THANK YOU

mark p. | First Impressions |
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Great customer service

william c. | First Impressions |
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Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL

CITY N. | First Impressions |
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Great customer service and very knowledgeable employees

ELVIS R. | Overall Experience |
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Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.

Daniela W. | Overall Experience |
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I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.

tamara s. | Overall Experience |
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The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.

SHAROLET D. | Overall Experience |
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I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.

JIM B. | Overall Experience |
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Would not rent there again Management verry unhelpful

Russell R. | Reservation |
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Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!

Michelle P. | Overall Experience |
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Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!

Dana G. | Overall Experience |
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The staff is very, very helpful!

MATT S. | Overall Experience |
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Thank you.

No reviews have been submitted for this location.

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