Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have never had storage with such generous storage hours! (I've got locked in storage at another company when tried to exit a few minutes late.) I couldn't believe it: access from 5 AM to 10 PM, I think daily. I also like the card for access, rather than search for or trying to remember the numbers!
Leonard R
|
First Impressions
Rating:
5.0
A good place to bring your belongings to store in
James L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LORINDA B
Rating:
5.0
They go above an beyond to help, from the beginning until u get your stuff.
FREDERICK M
|
Overall Experience
Rating:
5.0
There are U-Haul locations closer to me but I come here due to their excellent customer service.
THOMAS L
Rating:
5.0
Customer did not leave a comment.
GIBSON O
Rating:
5.0
Thank You all for the services you have provided me over the years! Take Care…
Latoya M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
Adlane M
Rating:
5.0
Absolutely great service and so kind!!
G G
Rating:
4.0
The office people weren’t to helpful. Sent me outside to get with employee outside. He was extremely busy and was surprised they sent me out here without doing anything or checking me in or making a receipt. It was hot. But the guy was extremely nice and I got him to laugh and he got me to laugh. Great employee!!
David S
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
5.0
Everyone that I met at this location was very friendly and helpful. The folks really go out of their way to make sure that my rental was trouble free, and that the trailer was safely connected to our truck. I won't hesitate to use them again! This was my third time renting this type of trailer, and will use them again if the need arises.
JAMES P
Rating:
5.0
Customer did not leave a comment.
Harold S
|
First Impressions
Rating:
5.0
Best uhual location in the nation.
BRANDON H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Korey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
4.0
Customer did not leave a comment.
BRENDA G
Rating:
3.0
The first tow dolly we hooked up to had a problem with the passenger side lights, we connected to a different one and that one worked.
MARK R
Rating:
5.0
Customer did not leave a comment.
SHEILA W
|
Overall Experience
Rating:
5.0
.
LOIS H
Rating:
5.0
Customer did not leave a comment.
CORY F
|
Overall Experience
Rating:
5.0
Staff was great! They came out, unhooked the trailer and did the check-in.They were professional, efficient and thoughtful.
PETER W
Rating:
5.0
Staff was very helpful I appreciate support in a short time
Sharron A
|
First Impressions
Rating:
5.0
The gentleman that unhooked the trailer and put it back is extremely good at what he does. Very impressive
STEFAN B
Rating:
5.0
This was my third rental recently. All three were handled professionally.
GARY S
Rating:
5.0
Customer did not leave a comment.
Wesley B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHEILA W
|
First Impressions
Rating:
5.0
I use this particular location because I like the staff and also it's very convenient for truck rental and storage of needed. I will continue to use them and also refer all of my friends and associates to them.
Curtis M
|
First Impressions
Rating:
4.0
Needs a key DropBox for after hours or have someone work evenings
CHARLES L
Rating:
5.0
Great staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tarrent c
|
First Impressions
Rating:
5.0
My experience with move in was very
Welcome was very pleased.
Nathaniel B
|
First Impressions
Rating:
4.0
Customer service is stellar and I will be using you in the future. Thank You All!!!! 😁😁
KIMBERLY B
Rating:
5.0
Customer did not leave a comment.
Carol D
|
First Impressions
Rating:
5.0
My things were well taken care of and the space maintained. I lioe the mouse and rat care too they kept them out.
MEGAN S
|
Overall Experience
Rating:
5.0
We have used the storage units as well as rented trucks from this location and the service and staff is spot on. Couldn't ask for better customer service!
Lea L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOEL R
Rating:
4.0
Customer did not leave a comment.
GARY S
Rating:
5.0
Ron is awesome, he made the truck rental process easy and quick.
Robert I
|
First Impressions
Rating:
4.0
Chech out 03/28/2025
Keith H
|
Overall Experience
Rating:
5.0
The return process in the app shows a picture of an orange drop box for the keys. I spent a long time looking all over for it. I finally found the small slot on the garage door with a small dark green sign that is not noticeable in the dark.
LOGAN S
Rating:
5.0
Customer did not leave a comment.
DONNA B
Rating:
5.0
Customer did not leave a comment.
GARY S
Rating:
5.0
Customer did not leave a comment.
JEWEL B
Rating:
3.0
On-site personnel told us that the gas tank needed to be 3/8 full when returned. (179 miles to empty, when I got into the truck.) I told her I would have at least that much when I returned it. However, I noticed that 5/8 was marked on paperwork. I returned truck with 3/8 to 1/2 tank of fuel. The final invoice charged me for 6 gallons of gasoline. Ploy? Or honest mistake? I don’t know.
LEE W
Rating:
3.0
When I showed up at 8:30 am to pick up the moving truck that I had reserved for a contactless pickup the website stated a truck had not been prepared for me. When I looked inside the business I saw a worker but they did not come to the door and the door was locked. The worked then opened the door 15 minutes later. All this caused me to be 30 minutes late to meeting my movers.
Ryan B
Rating:
2.0
Usually in the past I would but it wasn’t well organized and I had to wait an hour for customer service to assist me in my drop off and they wouldn’t give my refund even though I checked in my truck online. Both employees in the office were on their phones when assisting me and the woman working ran into a pole 3 times while trying to back out my truck. Also the alignment and gas were off and the mileage wouldn’t show up.
LAUREN H
Rating:
5.0
Customer did not leave a comment.
mary k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES C
Rating:
4.0
The transmission was slipping and truck was dangerous and I got pulled over and the cops thought I stole the U-Haul because it wasn’t put in my name. Had to tow the vehicle back to the store. It was a nightmare.
ALI H
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
5.0
Very friendly and professional.
Kirk R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAILA P
Rating:
5.0
Customer service was outstanding!!!
CHRISTOPHER T
Rating:
4.0
Customer did not leave a comment.
Bradley W
Rating:
5.0
Customer did not leave a comment.
Tami T
Rating:
5.0
The staff was great and really helpful.
Reanna J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
4.0
Customer did not leave a comment.
ALEXANDER B
Rating:
1.0
Customer did not leave a comment.
MARGARET B
|
Overall Experience
Rating:
4.0
They were very helpful more than the app.
MEGAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LASHANDA K
Rating:
5.0
When a customer enter the store acknowledge them don't sit at desk acting like your busy. We stood there 8min while he just Stat there doing nothing until coworker told us he could help us.
DEBORAH J
Rating:
5.0
There were three awesome ladies who helped me. Love their positive attitude.
KEVIN S
Rating:
3.0
Customer did not leave a comment.
SHEILA W
Rating:
1.0
The truck was extremely old and desperately in need of retirement. The steering was loose and it felt dangerous to drive it on the roads and freeways of Tulsa. We called and specifically wanted to rent from the location next to where we were moving to, and they sent us ten miles away to retrieve a truck and had to leave the moving team to go and return to the stated location at the time needed. Very unpleasant experience overall.
JEFFREY P
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
5.0
Thanks for the great service
CHARLES L
Rating:
4.0
Customer did not leave a comment.
QUINTON S
Rating:
5.0
Customer did not leave a comment.
DESEAN H
Rating:
5.0
Very satisfied with the staff . Very friendly and service e was fast but careful to detail and given full attention to all aspects of everything around her when a customer entered acknowledged etc.
Ajuania B
|
First Impressions
Rating:
3.0
I was charged mistakenly for a dolly and moving pads. once I realized this, I call the shop and they took care of it and had a credit back on my card in just a few days.
MELVIN L
Rating:
5.0
Customer did not leave a comment.
CHRISTY I
Rating:
5.0
Nice pickup truck
Would rent again
Thank you
DOUGLAS S
Rating:
5.0
Customer did not leave a comment.
kejuan c
|
Overall Experience
Rating:
5.0
The people are nice and helpful, thank you 👍🏾
DENORVICE H
Rating:
5.0
Fast friendly very helpful
Erma O
Rating:
4.0
I will highly recommend the location on 11th and Memorial for the outstanding customer service and the cleans of the equipment that they put out for the public I wouldn’t go anywhere else but there because I enjoy the way they treat me as a customer, I give them Aplus.
.
GLORIA N
Rating:
5.0
Customer did not leave a comment.
Ignacio G
|
Overall Experience
Rating:
5.0
I was unaware that you provided moving assistance, it made the moving doable by myself. I have fun memories every time I see a Uhaul truck now. I love the trivia facts on the sides of the trucks too. Thank you
Diana T
|
Overall Experience
Rating:
5.0
excellent service
James W
Rating:
5.0
Customer did not leave a comment.
EUGENE M
Rating:
4.0
Customer did not leave a comment.
Angela H
Rating:
5.0
Thanks Kari and team
Richard R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
lori w
|
Overall Experience
Rating:
3.0
Make the key drop more visible, or add more visible signage directing customers to the drop location.
Kristin B
Rating:
3.0
Customer did not leave a comment.
dominic t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dustin S
|
First Impressions
Rating:
5.0
N/A
DEBRA P
Rating:
2.0
Fuel was not at the level noted on the paperwork. It was on empty. I was told that I would receive a discount due to the inconvenience that I had but did not. The lady that was there when I returned the truck had a bit of an attitude. I asked if we could contact the lady that told me about the distance I was told to contact the general manager.
ANITA V
Rating:
4.0
I could have used a larger interior storage unit. But I did not know it and there were none available.
dorinda d
|
First Impressions
Rating:
5.0
Will recommend to others and this will be my all-time favorite place 🙋👍🤩🙏
Bonnie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashlee L
Rating:
5.0
Keep up the good service….😎😎
ALVINO G
Rating:
5.0
Customer did not leave a comment.
Walter U
Rating:
5.0
Customer did not leave a comment.
J K
Rating:
5.0
Customer did not leave a comment.
Jamecia W
|
Overall Experience
Rating:
5.0
My experience was awesome just the lighting issue but got around it the people so awesome they are the best
MICHELLE B
|
Overall Experience
Rating:
5.0
Thanks, evening is good
Randall Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randall J
Rating:
5.0
This location is not the most convenient for us. Actually, we have gone to this location as a result of closer locations to us not having the equipment we desired or needed. This is the third time in three years that we have rented a vehicle from U-Haul that we ended up going to locations 15-20 miles from us instead of the ones only 1-2 miles from us. However, we are grateful that the vehicles were available!
MARTHA A
Rating:
5.0
Customer did not leave a comment.
STEPHEN E
Rating:
5.0
I always enjoy going into the U-Haul on level in the mall. The service is so pleasant that you really don’t mind spending the money because of the way they treat you keep the staff and managing and you’ll Business will continue to grow. They show their professionalism.
GLORIA N
Rating:
5.0
Customer did not leave a comment.
ETORY K
Rating:
5.0
Perfect experience!!!
SIDNEY G
Rating:
4.0
No comment.
WILLIE L
Rating:
3.0
Customer did not leave a comment.
KATINA C
Rating:
5.0
They were real nice and they took care of me
Ted G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine T
|
Overall Experience
Rating:
5.0
Great customer service help guy worker
John B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pat W
|
Overall Experience
Rating:
5.0
Thanks very friendly as well will be back to y'all's location only 💪💪
SHAWN A
Rating:
5.0
Customer did not leave a comment.
LORI M
Rating:
5.0
very professional very friendly
Talmadge M
|
First Impressions
Rating:
2.0
Super upset to not get a full refund to cover the costs or temporarily replacing my things while I waited 3 extra days for my box to ship. Very upsetting as I started a new job and needed my clothes in the box. Never talked to the same person twice and was not impressed with the attitude of more than one of the members on the phone as no one knew where my things were. Didn’t get a message when the team came back to pick up the box either to give me a heads up to make sure my things were all removed. Super upset with how things ended up working out.
Catie B
Rating:
4.0
I would have given an excellent rating, but they did not have furniture pads, which I had reserved. It’s a little surprising to show up and expect to have pads to protect your furnishings. I was told they had pads for sale just not for rent.
TOBEN M
Rating:
5.0
Customer did not leave a comment.
JONATHAN N
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
5.0
The staff and facilities were clean and helpful. I have used this store before, if necessary I will in the future. Terry Rainwater
terry r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERRIE H
Rating:
3.0
The link to comment on the trucks's condition, scratches, dents, etc didn't work, so they just told me to take pictures.
PAUL R
Rating:
5.0
Customer did not leave a comment.
BUDDY W
Rating:
3.0
Upgrade your 17 yr old equipment! Truck was in poor maintenance, AC not adequate, dash lights flashing and buzzing intermittently, and pulling to the right on braking. I was on a school trip with students and service took over 2 hours when another truck was a mile away and could have been switched out, making the trip quicker and safer.
Improve customer experience when equipment fails
Gerri C
Rating:
5.0
The ladies who work there at the U-Haul store on 11th and memorial they’re really good thank to u all
FRANCIS R
Rating:
4.0
Customer did not leave a comment.
JAMIE A
Rating:
4.0
Customer did not leave a comment.
Joe P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOE P
Rating:
5.0
Good work, done within a short time for a fair price. Thanks!
Peter J
Rating:
5.0
The store manager and staff are friendly and very helpful with each rental. This location has plenty of rental options and I almost always have what I need when I need it.
MELISSA M
Rating:
5.0
Customer did not leave a comment.
STORY S
Rating:
3.0
Customer did not leave a comment.
Brooke A
Rating:
1.0
My entire life was stolen from me at this facility by someone who had a key. I had one of Uhaul's worthless locks on my locker and lost everything. Take a close look at your employees. I will tell anyone I come in contact with to avoid ANY Uhaul facility. Not one of your employees, manager included, even said sorry to me for my life being stolen from me at your facility.
Bryce B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
5.0
Customer did not leave a comment.
LUISA S
Rating:
5.0
The store at 11th and Memorial in Tulsa done a great job installing a hitch for me and one for my son. The whole staff was perfect.
Herschel R
Rating:
5.0
I will rent again
JOSEPH C
Rating:
2.0
The lady renting was on a personal call the entire time. When we returned a guy unhooked, walked away without saying a word. Didn't know if we were waiting on paperwork or what. Waited 10 minutes(I think). Horrible customer service!!!!
SUSAN C
Rating:
5.0
Customer did not leave a comment.
AMBER J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHEAL F
Rating:
5.0
Customer did not leave a comment.
MATTHEW T
Rating:
5.0
Owner was there and helped us to be on our way quickly.
Sarbpal H
Rating:
5.0
No complaints. Great rental experience.
MICHAEL S
Rating:
5.0
This is very well run business. Staff is courteous and helpful from the inside agent to the lot guys in back. Excellent customer service.
Paul B
Rating:
5.0
Very Nice and welcoming. Thanks!
RAHIM T
Rating:
4.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
Leann L
|
Overall Experience
Rating:
4.0
Have the rear door easier to open. Difficult for an older person.
DEBORAH D
Rating:
4.0
Our storage unit leaked when it rains.
Brandon H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Trukeisha D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brent c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Korey S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brent c
|
First Impressions
Rating:
5.0
Helpful and very Courtous.
terry r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Selena W
|
First Impressions
Rating:
5.0
There was an issue with my access code to get into the storage entrance. Someone was available after hours to help me. The team at this location was great, they went above and beyond to make sure I had everything needed. Would recommend them to others.
Ryan B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David C
|
First Impressions
Rating:
5.0
All the staff and the manager are so helpful, fast, and kind!!! Never had a better experience with a U-Haul location!! I will definitely be back for my next move and recommending yall!
HANNAH P
|
Overall Experience
Rating:
4.0
I will use them again.
micheal c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mario E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal c
|
First Impressions
Rating:
5.0
Danesha is the reason I would recommend this U-Haul facility to anyone! I witnessed her reach out to a customer to explain a situation for that customer’s ex-husband. Most places would have left it to the ex-husband to clear up on his own. She went above and beyond in my opinion. She was also very nice and professional to me when it was turn to be assisted. She is an asset to your company and will be the reason I will return as a customer if the time ever comes again. Thank you Danesha for everything!
Angelina P
|
Overall Experience
Rating:
4.0
I would like to see less turnover of staff members. Also, I'm very satisfied with them all and their willingness to assist in anyway necessary. Thank you everyone at Garnett & 11th St., Tulsa, OK.
susan w
|
First Impressions
Rating:
3.0
The unit we rented was adequate to our needs, however it should be noted that the door to the unit is in poor repair and looks to have water damage, which could be an issue as we stored historical records.
Martha D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COREY J
|
First Impressions
Rating:
5.0
The manager Kari (Sorry if I spelled the name wrong) was very nice and helpful. The entire staff was professional. Great experience.
JAMIE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda C
|
First Impressions
Rating:
5.0
Employees are very helpful especially Keri Clay!!!
Catherine H
|
Overall Experience
Rating:
5.0
Danesha made my stressful situation such a smooth transition, I can’t thank her enough. Will definitely recommend this location to anyone and everyone.
Angelina P
|
First Impressions
Rating:
4.0
The staff and service were excellent. The unit has a little leak near the front.
The storage is easy to get to and is large. It appears to store more than 10 x 20
H. R
|
First Impressions
Rating:
5.0
Years after renting my storage unit, my belongings are still in the same places and same shape as I left them. Always clean and organized
Charrissa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jo A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
curtis m
|
Overall Experience
Rating:
2.0
The rates kept going up even though I was on autopay. I was paying $110/mo for a 4’x8’ unit. I now have one at a new facility for $112/mo that is for a 10’x20’ + $2K in insurance coverage on items in unit: for $2/mo I got a unit 6x the size, also temp controlled & with insurance coverage! It was a no brainer to move.
Heather H
|
Overall Experience
Rating:
4.0
Great
Kamela H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL S
|
Overall Experience
Rating:
5.0
Kari and her team are excellent . I live out of town and she is always so helpful . Thx uhaul tulsa .
Chaundra S
|
Overall Experience
Rating:
5.0
Everyone at this location is very friendly. The lady(sorry I did not get her name) whom I spoke to on the phone was understanding when I had to change my reservation 3 times. She also check me, very pleasant to work with.
Eddy who helped me get my car unloaded and also check my truck in. Was also very pleasant to work with. Both people I worked with are assets to UHaul.
Joe P
|
First Impressions
Rating:
1.0
Had water damage to pictures and some thing ate up our clothes
Aimee H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dustin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise H
|
First Impressions
Rating:
5.0
I just recommend a friend the same evening.
SHELAH F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
|
Overall Experience
Rating:
3.0
The gate wouldn't let me in if the office was closed but the hours for access run later so wasn't able to access my locker within normal hours very inconvenient
Kelly R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy C
|
First Impressions
Rating:
5.0
Thank you kari so very much. You have no idea how much your kindness has effected me. I will never forget your kind heart. Thank you THANK YOU!!!
Trisha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole H
|
Overall Experience
Rating:
3.0
Staff are super friendly and professional. The only problem was the roaches. Our stuff was infested with them. The pesticide needs to be more aggressive.
Melvin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shahbaz D
|
Overall Experience
Rating:
5.0
Anytime I had any questions my questions were always answered. The staff was always friendly and helpful every single time.
BRENDA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLIFFORD K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
judie d
|
First Impressions
Rating:
5.0
Easy process when reserving storage or trucks and returning and checking out. Staff are very friendly and helpful. One of the best uhaul I have been to.
Nicole E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
3.0
There is a storage just a mile down the street for 95 a month for the same size I have .
Korey S
|
First Impressions
Rating:
5.0
Staff went above and beyond.
Melvin R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brandi r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy k
|
Overall Experience
Rating:
2.0
you took the money for rental, we went to move in, unit was already rented, went back to get refund, suppose to refund, didn't get $back on card had to go somewhere else to rent. now I'm overdraftd at bank. thanks for costing me an extra $35, I don't have. I'll call you later today.
mary p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dinesha J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MATTHEW P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BEATRIZ M
|
Overall Experience
Rating:
5.0
Sarah and the other girl were very helpful, knowledgeable, and friendly. Really couldn’t have asked for a better experience.
Eric B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
|
First Impressions
Rating:
5.0
Overall, it was a great experience. The process was streamlined and convenient. The ONLY variance was quickly and easily rectified and did not negatively influence my overall experience.
The above-referenced variance was a non-working gate access code contained in the move-in documents. I suspect it may simply have been that the access code was not yet entered for the unit in the access management platform, as I arrived about 30 minutes after renting online. Despite being a Sunday afternoon, an employee was readily available on-site and remedied the issue quickly. Everything else was great!
Nicole S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rodrick W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry K
|
Overall Experience
Rating:
5.0
The entire staff was friendly and accommodating
LONNY S
|
First Impressions
Rating:
5.0
I used three different locations during my move and you guys were outstanding! All of you went above and beyond to help my situation! Thank You!
jason s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE H
|
First Impressions
Rating:
5.0
The staff was amazing would highly recommend this location!
Michael S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry K
|
First Impressions
Rating:
5.0
The staff was very friendly.
Karen G
|
Overall Experience
Rating:
5.0
The manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty
JOEL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Twyla T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
summer c
|
Overall Experience
Rating:
5.0
Kari was very professional, kind, and patient with me. She always made sure I knew my payment was coming up. Thank you Kari for being so very understanding and helpful.
Salise C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth P
|
First Impressions
Rating:
4.0
I feel My belongings safer n more secure than at most storage places😉
alearo g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
spencer l
|
Overall Experience
Rating:
5.0
Sarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!
Lauren K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISE M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karen w
|
Overall Experience
Rating:
4.0
MGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.
Trevor H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melissa S
|
First Impressions
Rating:
5.0
Not only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.
william a
|
First Impressions
Rating:
5.0
The staff was accommodating and friendly.
BRENDA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcus M
|
First Impressions
Rating:
5.0
Staff was incredibly friendly and helpful with storage, rentals and purchasing boxes.
Sierra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
1.0
I was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.
Kerreon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leah k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David R
|
First Impressions
Rating:
5.0
Thank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.
Gary M
|
Overall Experience
Rating:
5.0
Helpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.
Walter F
|
Overall Experience
Rating:
5.0
Very satisfied
LESLIE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dustin H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
COLLEEN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taniceka F
|
First Impressions
Rating:
5.0
Everyone was friendly and very helpful.
My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here.
My stuff has been there for a few years and it has been safe and secure.
They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time.
I did buy my Uhaul hitch there for my car. It was a good buy.
I highly recommend this storage unit.
Annette J
|
Overall Experience
Rating:
4.0
I’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.
opal l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gwendolyn R
|
Online Move In
Rating:
5.0
Will use u-haul again
Chester C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua K
|
First Impressions
Rating:
5.0
Always clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.
Frances M
|
Overall Experience
Rating:
5.0
Staff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.
Walter F
|
First Impressions
Rating:
5.0
The lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.
Emily A
|
First Impressions
Rating:
1.0
Had to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.
SHERRY F
|
First Impressions
Rating:
5.0
I was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.
Paul B
|
Overall Experience
Rating:
5.0
The people that work at the 11th street&memorial are the best.very helpful &friendly.
Debbie R
|
Overall Experience
Rating:
1.0
I found roaches in my belongings
STEVEN A
|
Overall Experience
Rating:
5.0
Over the top service!!
Radiance L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIDGETT J
|
First Impressions
Rating:
5.0
Tanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.
Mandy A
|
First Impressions
Rating:
1.0
Staff was not friendly and the storage unit I was given still had trash in it.
Somtochukwu E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonathan H
|
Overall Experience
Rating:
5.0
The people that work there are very nice&helpful.
Debbie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH P
|
First Impressions
Rating:
2.0
The storage leak water on my stuff
allen B
|
Overall Experience
Rating:
4.0
Not only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place
Ruth J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
justine p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
iesha c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaDonna J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M
|
First Impressions
Rating:
5.0
Love staff very friendly good people thanks everyone..
Lois W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ian E
|
Online Move In
Rating:
5.0
Getting our storage space was fast and easy. She (forgot name) was very cordial and helpful.
Arthur R
|
First Impressions
Rating:
1.0
It was bad for me because I lost everything I owed not yalls fault
Samida C
|
Overall Experience
Rating:
4.0
Tanya was very helpful and accommodating.
ROBERT C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cindy b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea a
|
Overall Experience
Rating:
5.0
Excellent service
felipe p
|
Overall Experience
Rating:
5.0
Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.
guadalpe g
|
First Impressions
Rating:
5.0
I really like the fact that u never really hear about them have any brake ins
Tritney C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracy S
|
First Impressions
Rating:
4.0
Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer
PATRICIA M
|
First Impressions
Rating:
5.0
Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!
Gina F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gina F
|
First Impressions
Rating:
5.0
Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also
Tricia G
|
Overall Experience
Rating:
5.0
Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!
vicky g
|
Overall Experience
Rating:
2.0
Under staffed wait is to long.
Paul B
|
First Impressions
Rating:
2.0
Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.
Paul B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBY P
|
Overall Experience
Rating:
4.0
My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.
Andrea T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanisha S
|
Overall Experience
Rating:
5.0
Good Job!
will r
|
Overall Experience
Rating:
5.0
Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.
DESTINEE T
|
Overall Experience
Rating:
5.0
The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!
WIL S
|
Overall Experience
Rating:
5.0
Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!
Jeanenne M
|
Overall Experience
Rating:
2.0
This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location.
On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.
PATRICIA M
|
Overall Experience
Rating:
5.0
Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!
scott h
|
Overall Experience
Rating:
5.0
The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.
Celestina S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zyon T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mike c
|
Overall Experience
Rating:
5.0
Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.
Jake S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James O
|
Overall Experience
Rating:
5.0
Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...
Justin J
|
Overall Experience
Rating:
5.0
Very professional and obliging staff. I was super impressed!!! Thank you
Gary M
|
First Impressions
Rating:
5.0
The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much
kari c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael W
|
First Impressions
Rating:
5.0
Very accomodating.
judy c
|
First Impressions
Rating:
5.0
Customer service was amazing!
Russell R
|
Overall Experience
Rating:
5.0
Very nice
GINA S
|
Overall Experience
Rating:
5.0
Very professionally handled with class, awesome service.
stephen b
|
First Impressions
Rating:
5.0
Perfect
Hazel M
|
First Impressions
Rating:
5.0
Very quick service, not complicated, great customer service
Lucretia M
|
First Impressions
Rating:
5.0
Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.
AJ C
|
Overall Experience
Rating:
3.0
The staff was very happy and friendly
gina s
|
Overall Experience
Rating:
1.0
There was a female employee there who was so rude and hateful that I would never return to this facility.
Stephen F
|
Overall Experience
Rating:
5.0
Thank You!
Tyrone A
|
Overall Experience
Rating:
5.0
The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru
Aaron B
|
First Impressions
Rating:
5.0
Just friendly worker's
anita p
|
Overall Experience
Rating:
4.0
Only used to store items for a month
June S
|
Overall Experience
Rating:
5.0
Very helpful and the general manager truly went out of her way to take care of us !!
Maria D
|
First Impressions
Rating:
5.0
When at the location, work together to find the best affordable cost for truck rental and help to save money.
Larry J
|
Overall Experience
Rating:
5.0
Even though it was a small wait time the employees were nice
anita p
|
First Impressions
Rating:
5.0
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
Larry J
|
First Impressions
Rating:
5.0
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Scott n
|
Overall Experience
Rating:
5.0
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
andrea a
|
First Impressions
Rating:
5.0
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Scott n
|
First Impressions
Rating:
4.0
speedy service
Alfonzo J
|
Overall Experience
Rating:
5.0
They were so sweet and helpful most definitely will be coming back!
kenia m
|
Overall Experience
Rating:
5.0
Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
saul s
|
First Impressions
Rating:
5.0
I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
sharon w
|
First Impressions
Rating:
5.0
Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
Kenneth M
|
Overall Experience
Rating:
5.0
THEY TOOK CARE OF ME THANK YOU
Brenda G
|
First Impressions
Rating:
5.0
Great customer service
mark p
|
First Impressions
Rating:
5.0
Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
william c
|
First Impressions
Rating:
5.0
Great customer service and very knowledgeable employees
CITY N
|
First Impressions
Rating:
5.0
Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
ELVIS R
|
Overall Experience
Rating:
3.0
I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
Daniela W
|
Overall Experience
Rating:
4.0
The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
tamara s
|
Overall Experience
Rating:
5.0
I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
SHAROLET D
|
Overall Experience
Rating:
2.0
Would not rent there again Management verry unhelpful
JIM B
|
Overall Experience
Rating:
4.0
Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Russell R
|
Reservation
Rating:
5.0
Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!
