Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.
Customer Reviews for U-Haul Moving & Storage at Memorial Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Memorial Dr
I really like the fact that u never really hear about them have any brake ins
Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer
Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!
Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also
Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!
Under staffed wait is to long.
Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.
My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.
Good Job!
Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.
The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!
Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!
This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.
Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!
The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.
Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.
Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...
Very professional and obliging staff. I was super impressed!!! Thank you
The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much
Very accomodating.
Customer service was amazing!
Very nice
Very professionally handled with class, awesome service.
Perfect
Very quick service, not complicated, great customer service
Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.
The staff was very happy and friendly
There was a female employee there who was so rude and hateful that I would never return to this facility.
Thank You!
The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru
Just friendly worker's
Only used to store items for a month
Very helpful and the general manager truly went out of her way to take care of us !!
When at the location, work together to find the best affordable cost for truck rental and help to save money.
Even though it was a small wait time the employees were nice
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
speedy service
They were so sweet and helpful most definitely will be coming back!
Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
THEY TOOK CARE OF ME THANK YOU
Great customer service
Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
Great customer service and very knowledgeable employees
Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
Would not rent there again Management verry unhelpful
Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!
The staff is very, very helpful!
Thank you.
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