Customer did not leave a comment.
Kimberly G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Memorial Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was amazing!! Very helpful and was always ready to help me where I needed them!! Thanks for being so amazing!!!
Annie C | Overall ExperienceNice.no probably with this one
Luvenia M | First ImpressionsPrice went up by 9.00 dollars When I paid she said it was OK. She'd take it off Monday. Came to get things my card was invalid and my unit was locked. I paid an extra month for 5 days worth of storage. And after 2 years, this is how you treat your customers? No i won't recommend anyone to Uhaul.
Carol N | Overall ExperienceThe entire customer service was excellent. Especially when I needed storage. The lady that helped me was amazing! I would always recommend U-Haul over any other moving truck/storage rental company. Thanks so much!
Kimberly G | First ImpressionsVery friendly, understanding and secure.
Cecilia H | Overall ExperienceGreat
Diane M | Online Move InI appreciate the help that was given me. Thank you
RONALD H | First ImpressionsThe staff was amazing.facility was nice.a little small for what we needed.but we made it work.Thanks so very much
Luvenia M | Overall ExperienceThe two women that helped me were very helpful. Great customer service.
Brianna E | First ImpressionsKeri at Uhaul knew I needed some help and went above and beyond for me. I am so grateful for her and the storage facility. In my time of need it was a God Send
Cristabol R | First ImpressionsMy deepest apology for the inconvenience store that had occurred during the rental of this particular unit I was trying to help a friend out and I'm thinking that the friend had a the friend was supposed to get an apartment and it should have only been that one Monday to be two or three or maybe 4 months so but it was in my name so but I'll just I just regret the inconvenience it may have caused you guys but since I'm getting this letter here I'm assuming that she finally they took care of a business and got her stuff out of there and paid you guys okay so againI'm again I'm very sorry for the inconvenience that was caused but you guys did show the part and I have I've been a lawyer U-Haul customer for years okay and never had a problem and I will continue to be I just thank God that I'll never help another person again and trying to help him out with storage and rental trucks and stuff okay thank you very much your service was impeccable Curtiss Middlebrook
Curtis M | Overall ExperienceVery nice and helpful. Thanks!
LEONARD R | Overall ExperienceStaff very friendly and helpful believe name was Debbie
Debra T | First ImpressionsKeri and Sarah are the best 👌
Lisa O | Overall ExperienceI have never had storage with such generous storage hours! (I've got locked in storage at another company when tried to exit a few minutes late.) I couldn't believe it: access from 5 AM to 10 PM, I think daily. I also like the card for access, rather than search for or trying to remember the numbers!
LEONARD R | First ImpressionsA good place to bring your belongings to store in
James L | Overall ExperienceThey go above an beyond to help, from the beginning until u get your stuff.
FREDERICK M | Overall ExperienceThank You all for the services you have provided me over the years! Take Care…
Latoya M | Overall ExperienceBest uhual location in the nation.
BRANDON H | First ImpressionsStaff was very helpful I appreciate support in a short time
Sharron A | First ImpressionsI use this particular location because I like the staff and also it's very convenient for truck rental and storage of needed. I will continue to use them and also refer all of my friends and associates to them.
Curtis M | First ImpressionsGreat staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tarrent C | First ImpressionsMy experience with move in was very Welcome was very pleased.
Nathaniel B | First ImpressionsMy things were well taken care of and the space maintained. I lioe the mouse and rat care too they kept them out.
MEGAN S | Overall ExperienceWe have used the storage units as well as rented trucks from this location and the service and staff is spot on. Couldn't ask for better customer service!
Lea L | Overall ExperienceRon is awesome, he made the truck rental process easy and quick.
Robert I | First ImpressionsChech out 03/28/2025
Keith H | Overall ExperienceVery friendly and professional.
Kirk R | First ImpressionsThe staff was great and really helpful.
Reanna J | First ImpressionsThey were very helpful more than the app.
MEGAN S | First ImpressionsVery satisfied with the staff . Very friendly and service e was fast but careful to detail and given full attention to all aspects of everything around her when a customer entered acknowledged etc.
Ajuania B | First ImpressionsI was unaware that you provided moving assistance, it made the moving doable by myself. I have fun memories every time I see a Uhaul truck now. I love the trivia facts on the sides of the trucks too. Thank you
Diana T | Overall ExperienceThanks Kari and team
Richard R | Overall ExperienceI could have used a larger interior storage unit. But I did not know it and there were none available.
Dorinda D | First ImpressionsWill recommend to others and this will be my all-time favorite place 🙋👍🤩🙏
Bonnie D | Overall ExperienceMy experience was awesome just the lighting issue but got around it the people so awesome they are the best
MICHELLE B | Overall ExperienceThanks, evening is good
Randall Q | First ImpressionsThey were real nice and they took care of me
Ted G | First ImpressionsGreat customer service help guy worker
John B | Online Move Invery professional very friendly
Talmadge M | First ImpressionsThe staff and facilities were clean and helpful. I have used this store before, if necessary I will in the future. Terry Rainwater
terry r | Overall ExperienceMy entire life was stolen from me at this facility by someone who had a key. I had one of Uhaul's worthless locks on my locker and lost everything. Take a close look at your employees. I will tell anyone I come in contact with to avoid ANY Uhaul facility. Not one of your employees, manager included, even said sorry to me for my life being stolen from me at your facility.
Bryce B | Overall ExperienceOur storage unit leaked when it rains.
Brandon H | Overall ExperienceHelpful and very Courtous.
terry r | First ImpressionsThere was an issue with my access code to get into the storage entrance. Someone was available after hours to help me. The team at this location was great, they went above and beyond to make sure I had everything needed. Would recommend them to others.
Ryan B | Online Move InAll the staff and the manager are so helpful, fast, and kind!!! Never had a better experience with a U-Haul location!! I will definitely be back for my next move and recommending yall!
HANNAH P | Overall ExperienceI will use them again.
micheal c | Overall ExperienceDanesha is the reason I would recommend this U-Haul facility to anyone! I witnessed her reach out to a customer to explain a situation for that customer’s ex-husband. Most places would have left it to the ex-husband to clear up on his own. She went above and beyond in my opinion. She was also very nice and professional to me when it was turn to be assisted. She is an asset to your company and will be the reason I will return as a customer if the time ever comes again. Thank you Danesha for everything!
Angelina P | Overall ExperienceI would like to see less turnover of staff members. Also, I'm very satisfied with them all and their willingness to assist in anyway necessary. Thank you everyone at Garnett & 11th St., Tulsa, OK.
susan w | First ImpressionsThe unit we rented was adequate to our needs, however it should be noted that the door to the unit is in poor repair and looks to have water damage, which could be an issue as we stored historical records.
Martha D | First ImpressionsThe manager Kari (Sorry if I spelled the name wrong) was very nice and helpful. The entire staff was professional. Great experience.
JAMIE S | Overall ExperienceEmployees are very helpful especially Keri Clay!!!
Catherine H | Overall ExperienceDanesha made my stressful situation such a smooth transition, I can’t thank her enough. Will definitely recommend this location to anyone and everyone.
Angelina P | First ImpressionsThe staff and service were excellent. The unit has a little leak near the front. The storage is easy to get to and is large. It appears to store more than 10 x 20
H. R | First ImpressionsYears after renting my storage unit, my belongings are still in the same places and same shape as I left them. Always clean and organized
Charrissa F | First ImpressionsThe rates kept going up even though I was on autopay. I was paying $110/mo for a 4’x8’ unit. I now have one at a new facility for $112/mo that is for a 10’x20’ + $2K in insurance coverage on items in unit: for $2/mo I got a unit 6x the size, also temp controlled & with insurance coverage! It was a no brainer to move.
Heather H | Overall ExperienceGreat
Kamela H | Overall ExperienceKari and her team are excellent . I live out of town and she is always so helpful . Thx uhaul tulsa .
Chaundra S | Overall ExperienceEveryone at this location is very friendly. The lady(sorry I did not get her name) whom I spoke to on the phone was understanding when I had to change my reservation 3 times. She also check me, very pleasant to work with. Eddy who helped me get my car unloaded and also check my truck in. Was also very pleasant to work with. Both people I worked with are assets to UHaul.
Joe P | First ImpressionsHad water damage to pictures and some thing ate up our clothes
Aimee H | Overall ExperienceI just recommend a friend the same evening.
Shelah F | First ImpressionsThe gate wouldn't let me in if the office was closed but the hours for access run later so wasn't able to access my locker within normal hours very inconvenient
Kelly R | Overall ExperienceThank you kari so very much. You have no idea how much your kindness has effected me. I will never forget your kind heart. Thank you THANK YOU!!!
Trisha W | Overall ExperienceStaff are super friendly and professional. The only problem was the roaches. Our stuff was infested with them. The pesticide needs to be more aggressive.
Melvin R | Overall ExperienceAnytime I had any questions my questions were always answered. The staff was always friendly and helpful every single time.
BRENDA S | Overall ExperienceEasy process when reserving storage or trucks and returning and checking out. Staff are very friendly and helpful. One of the best uhaul I have been to.
Nicole E | Overall ExperienceThere is a storage just a mile down the street for 95 a month for the same size I have .
Korey S | First ImpressionsStaff went above and beyond.
Melvin R | First Impressionsyou took the money for rental, we went to move in, unit was already rented, went back to get refund, suppose to refund, didn't get $back on card had to go somewhere else to rent. now I'm overdraftd at bank. thanks for costing me an extra $35, I don't have. I'll call you later today.
mary p | Overall ExperienceSarah and the other girl were very helpful, knowledgeable, and friendly. Really couldn’t have asked for a better experience.
Eric B | First ImpressionsOverall, it was a great experience. The process was streamlined and convenient. The ONLY variance was quickly and easily rectified and did not negatively influence my overall experience. The above-referenced variance was a non-working gate access code contained in the move-in documents. I suspect it may simply have been that the access code was not yet entered for the unit in the access management platform, as I arrived about 30 minutes after renting online. Despite being a Sunday afternoon, an employee was readily available on-site and remedied the issue quickly. Everything else was great!
Nicole S | Online Move InThe entire staff was friendly and accommodating
LONNY S | First ImpressionsI used three different locations during my move and you guys were outstanding! All of you went above and beyond to help my situation! Thank You!
jason s | Overall ExperienceThe staff was amazing would highly recommend this location!
Michael S | First ImpressionsThe staff was very friendly.
Karen G | Overall ExperienceThe manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty
JOEL W | Overall ExperienceKari was very professional, kind, and patient with me. She always made sure I knew my payment was coming up. Thank you Kari for being so very understanding and helpful.
Salise C | Overall ExperienceI feel My belongings safer n more secure than at most storage places😉
alearo g | First ImpressionsSarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!
Lauren K | First ImpressionsMGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.
Trevor H | Overall ExperienceNot only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.
william a | First ImpressionsThe staff was accommodating and friendly.
BRENDA G | First ImpressionsStaff was incredibly friendly and helpful with storage, rentals and purchasing boxes.
Sierra H | Overall ExperienceI was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.
Kerreon W | Overall ExperienceThank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.
Gary M | Overall ExperienceHelpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.
Walter F | Overall ExperienceVery satisfied
Leslie W | First ImpressionsEveryone was friendly and very helpful. My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here. My stuff has been there for a few years and it has been safe and secure. They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time. I did buy my Uhaul hitch there for my car. It was a good buy. I highly recommend this storage unit.
Annette J | Overall ExperienceI’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.
opal l | First ImpressionsWill use u-haul again
Chester C | Overall ExperienceAlways clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.
Frances M | Overall ExperienceStaff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.
Walter F | First ImpressionsThe lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.
Emily A | First ImpressionsHad to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.
SHERRY F | First ImpressionsI was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.
Paul B | Overall ExperienceThe people that work at the 11th street&memorial are the best.very helpful &friendly.
Debbie R | Overall ExperienceI found roaches in my belongings
STEVEN A | Overall ExperienceOver the top service!!
Radiance L | First ImpressionsTanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.
Mandy A | First ImpressionsStaff was not friendly and the storage unit I was given still had trash in it.
Somtochukwu E | First ImpressionsThe people that work there are very nice&helpful.
Debbie R | First ImpressionsThe storage leak water on my stuff
allen B | Overall ExperienceNot only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place
Ruth J | First ImpressionsLove staff very friendly good people thanks everyone..
Lois W | First ImpressionsGetting our storage space was fast and easy. She (forgot name) was very cordial and helpful.
Arthur R | First ImpressionsIt was bad for me because I lost everything I owed not yalls fault
Samida C | Overall ExperienceTanya was very helpful and accommodating.
ROBERT C | Overall ExperienceExcellent service
felipe p | Overall ExperienceGreat service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.
guadalpe g | First ImpressionsI really like the fact that u never really hear about them have any brake ins
Tritney C | First ImpressionsEverything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer
PATRICIA M | First ImpressionsStaff was always friendly and very helpful. Thanks so much for a pleasant experience!!
Gina F | Overall ExperienceReally just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also
Tricia G | Overall ExperienceFriendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!
vicky g | Overall ExperienceUnder staffed wait is to long.
Paul B | First ImpressionsSome initial issues were inconvenient but a customer service employee at front desk fixed the situation.
Paul B | Overall ExperienceMy experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.
Andrea T | Overall ExperienceGood Job!
will r | Overall ExperienceMs. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.
DESTINEE T | Overall ExperienceThe staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!
WIL S | Overall ExperienceTanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!
Jeanenne M | Overall ExperienceThis facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.
PATRICIA M | Overall ExperienceGreat experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!
scott h | Overall ExperienceThe customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.
Celestina S | First ImpressionsToo bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.
Jake S | Overall ExperienceEveryone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...
Justin J | Overall ExperienceVery professional and obliging staff. I was super impressed!!! Thank you
Gary M | First ImpressionsThe staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much
kari c | Overall ExperienceVery accomodating.
Judy C | First ImpressionsCustomer service was amazing!
Russell R | Overall ExperienceVery nice
GINA S | Overall ExperienceVery professionally handled with class, awesome service.
stephen b | First ImpressionsPerfect
Hazel M | First ImpressionsVery quick service, not complicated, great customer service
Lucretia M | First ImpressionsTanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.
AJ C | Overall ExperienceThe staff was very happy and friendly
gina s | Overall ExperienceThere was a female employee there who was so rude and hateful that I would never return to this facility.
Stephen F | Overall ExperienceThank You!
Tyrone A | Overall ExperienceThe gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru
Aaron B | First ImpressionsJust friendly worker's
anita p | Overall ExperienceOnly used to store items for a month
June S | Overall ExperienceVery helpful and the general manager truly went out of her way to take care of us !!
Maria D | First ImpressionsWhen at the location, work together to find the best affordable cost for truck rental and help to save money.
Larry J | Overall ExperienceEven though it was a small wait time the employees were nice
anita p | First ImpressionsThe customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
Larry J | First ImpressionsThank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Scott n | Overall Experienceit Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
andrea a | First ImpressionsThank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Scott n | First Impressionsspeedy service
Alfonzo J | Overall ExperienceThey were so sweet and helpful most definitely will be coming back!
kenia m | Overall ExperienceVery helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
saul s | First ImpressionsI'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
sharon w | First ImpressionsFriendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
Kenneth M | Overall ExperienceTHEY TOOK CARE OF ME THANK YOU
Brenda G | First ImpressionsGreat customer service
mark p | First ImpressionsEvery one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
william c | First ImpressionsGreat customer service and very knowledgeable employees
CITY N | First ImpressionsSwinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
Elvis R | Overall ExperienceI would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
Daniela W | Overall ExperienceThe weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
tamara s | Overall ExperienceI was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
SHAROLET D | Overall ExperienceWould not rent there again Management verry unhelpful
JIM B | Overall ExperienceExcellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Russell R | ReservationExactly what I needed. The security measures made me feel my possessions would be safe here and they were!
Michelle P | Overall ExperienceThe staff is very, very helpful!
Dana G | Overall ExperienceThank you.
MATT S | Overall Experience