Customer Reviews for U-Haul Moving & Storage at Memorial Dr

3,408 reviews

1010 S Memorial Dr   Tulsa, OK 74112
(11th & Memorial Dr)

(918) 836-0116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 836-0116

1010 S Memorial Dr
Tulsa, OK 74112
(11th & Memorial Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

all was good thank you!

Robin N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

BRENT F. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
4.0

The direct phone was not always answered. Hard to get someone on the phone except corporate. Very good gentleman working the back.

Ken F. 
Rating:
5.0

Friendly, over and above customer service. Also, Josh went above and beyond to see that we found the right location for our needs even tho he had changed locations.

Wanda B. 
Rating:
2.0

the person did not do a walk around inspection even after several times I asked was there anything else I needed to do. He told me no, I was all good and that was everything. He unhooked the trailer without asking me. He was nice but he didn't do his job as far as communicating and informing me of what he was doing and allowing me to accept any charges. The only thing he did was joke with me about my knot tying skills, and asked how I wanted the receipt and it would be in my email soon. I asked him was there anything else or was I supposed to do anything he assured me no. 30 minutes later I received an email b/c he charged my card $60 after I left, didn't discuss any paperwork and I never signed off for the credit card transaction. The drop of location was changed despite my contract stating a much closer location was the drop off. Yet I was charged a fee for the time it took me to get to the further away location. Which in fact voided out my original contraction from the terms and agreement to which I signed for.

Jachin W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

People were friendly, helpful, and efficient. Very positive experience.

RONALD H. 
Rating:
5.0

Nothing!

David S. 
Rating:
5.0

Customer did not leave a comment.

Dren L. 
Rating:
5.0

Customer did not leave a comment.

SABRINA S. 
Rating:
5.0

Customer did not leave a comment.

julio P. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
3.0

Call center made my rental at the wrong location. You can only imagine my surprise after waiting in line for them to only tell me that they didn't have my equipment and it was at another location across town.

DAVID L. 
Rating:
1.0

I was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.

Kerreon W.  |  Overall Experience 
Rating:
5.0

Excellent customer seevice

Johnny P. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

The staff was friendly, efficient and just down right pleasant to work with during both the check in and out.

JACK H. 
Rating:
5.0

Customer did not leave a comment.

nathaniel H. 
Rating:
5.0

Great service! Very courteous and helpful! My experience was fantastic!

CARL W. 
Rating:
5.0

Lock latch on right side of trailer ramp was missing. Customer service was great. Anthony Ashford

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

leah k.  |  First Impressions 
Rating:
5.0

Nothing! Everything was easy and smooth

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Everything went great it was nice and clean our usual next time I see you later

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

The lady at the desk has excellent customer service; patient, thorough, quick, and kind. I believe her name was Brittney. I will be using this location in the future even if my residence is farther away.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Staff did very well during the stressful system down. Smell in the van but appeared clean so not a big deal.

RITA C. 
Rating:
5.0

Super quick and professional. Great price for a van.

ELIZABETH C. 
Rating:
2.0

Better customer service at this location. One helpful person. The others were rude and indifferent.

Hal S. 
Rating:
4.0

Asked for a 15', said they had a 20' they could give me. They actually gave me a 26' which was way too big, more uncomfortable than a smaller one would have been and cost us way more to fuel.

AARON LEE H. 
Rating:
4.0

Kari is starting to fit in to the new location. She is professional and efficient. Thanks, Mike

MICHAEL W. 
Rating:
5.0

Perfect👍

SCOTT E. 
Rating:
5.0

Great people. They went beyond to be sure my lighting and hitch were safe. I would recomend them to anyone needing a trailer.

DONALD BRIAN P. 
Rating:
5.0

Eddie the installer was fantastic. Explained what he did and gave good instruction.

david B. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA D. 
Rating:
5.0

Customer did not leave a comment.

Frances H. 
Rating:
5.0

Thank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.

Gary M.  |  Overall Experience 
Rating:
5.0

Helpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.

Walter F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne H. 
Rating:
4.0

Customer did not leave a comment.

VERA H. 
Rating:
4.0

Answer the phone. Not put on auto answer.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Very satisfied

LESLIE W.  |  First Impressions 
Rating:
2.0

The lady at the counter was rude and very unprofessional. I will use a different location in the future!

Timothy G. 
Rating:
5.0

Check the floors of trailers, slid a box accost the front of trailer tore the bottom out. Reported to them the guy said easy fix. You've got great workers there. We'll be back for sure.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
Rating:
1.0

Your employees charged my cc and I paid cash and employee reversed and did not tell me that she did that never had this happen and then the next morning a employee lied and said it's gonna reverse just a hold no I'm not dumb I know how it works 10 min conversation that ended with me telling him I'm not dumb I know what she done

SHANTEL M. 
Rating:
5.0

Customer did not leave a comment.

ERIK K. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Everybody looked extremely unhappy mad because they had to work that was the impression I got

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  First Impressions 
Rating:
3.0

The new new management is very nice and well trained. The 17' truck is a little dilapidated but l know you are getting ready to retire them. Thank the crew they did a great job.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

Nothing this location always allows for a great rental experience

Shannon F. 
Rating:
5.0

I always like coming here.

RONALD G. 
Rating:
5.0

Went well

GWENDOLYN O. 
Rating:
4.0

When I dropped off the trailer, they kept my electrical 5 prong hook up.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Bridgette C. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
1.0

No help from the employees. Treated poorly when I had answers

CARLA D. 
Rating:
5.0

Not sure exactly. I was very satisfied

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

TAJA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Everyone was great!

CANDICE R. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

Jeanne G. 
Rating:
5.0

Thank you for the fast service. amazing!

JON D. 
Rating:
4.0

Customer did not leave a comment.

COLLEEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taniceka F.  |  First Impressions 
Rating:
5.0

Keep on doing what you're doing.

Dennis S. 
Rating:
3.0

The truck was all messed up the drivers door hardly shut. The side mirror would not stay in place while I was driving. This is a dangerous truck. Staff was great.

BRITTAINY K. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
4.0

2/3 of employees were not masked. There were no disposable masks for customers who may need or want one. Disappointing.

WAYNE S. 
Rating:
5.0

Very smooth and easy experience.

CHRIS S. 
Rating:
5.0

You guys provided a fast, easy and excellent experience!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

PENG Y. 
Rating:
5.0

Everyone was friendly and very helpful. My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here. My stuff has been there for a few years and it has been safe and secure. They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time. I did buy my Uhaul hitch there for my car. It was a good buy. I highly recommend this storage unit.

Annette J.  |  Overall Experience 
Rating:
1.0

They gave me the truck with no gas and then charged me at the end to fill up it up completely, this has got to be a joke I would not recommend this to anyone

JESSICA N. 
Rating:
5.0

Nothing really. I was able to book a truck last minute and the lady at the counter was extremely helpful and got me on my way quickly. The online check-in was also very convenient.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Suzanna W. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Moises C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Xandros C. 
Rating:
4.0

I’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.

opal l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
1.0

I will never use uhaul again y'all charge my account three different amounts. My debit card was charged $38.00 for not returning the truck before 1:30am which it was returned at 12:30am..Y'all also charged my account an additional $107.00 for the use of the truck and then $79.00 just for renting the truck for a few hours which is a total of $225.00 plus I paid $20 bucks over for mileage which y'all caused my account to be overdrawn and charged $17.00 twice for non insufficient funds by my bank so no I will never ever use U haul to move again nor will I recommend y'all to friends and family…Y'all suck and are rip-offs. I also was told that I will be refunded my money from all the charges.

KRYSTLE S. 
Rating:
5.0

The service was great at both location. My pick up was prompt and my drop off was excellent and at a close by location. Would recommend U-Haul to others.

Donna D. 
Rating:
5.0

Friendly manager.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MEGAN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Egill G. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE A. 
Rating:
3.0

The return process was s nightmare

Alexandria E. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  First Impressions 
Rating:
5.0

The lady manager their is very nice&helpful.

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

My pick up location was changed and no one called me. Good thing I called to verify my rental. The new pick up location was convenient and was out of my way, costing me extra for fuel and mileage.

Sergio T. 
Rating:
5.0

Customer did not leave a comment.

Bridgett J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

The woman who helped me check in and out was so nice and professional.

Jacquelin D. 
Rating:
5.0

Customer did not leave a comment.

BRENT F. 
Rating:
5.0

Customer did not leave a comment.

Clarke S. 
Rating:
5.0

The agent made sure my check in process went smoothly. He was awesome and did an awesome job. For me it couldn't have gone smoother.

PAMELA V. 
Rating:
2.0

Picking up the truck was fine, but returning it was a different matter. I showed up about 15 minutes before they were going to close and lock the doors. Something pretty traumatic happened to me earlier that day, and I was visibly upset and had been crying for several hours. I did not have the money to pay them and I was trying to call a couple of friends to see if they could send me some money through cash app or PayPal so I can pay My bill and leave. Since I did not have the money to pay for the rental like I had anticipated, I asked if I could go ahead and keep the truck for one more night so that I can get the money and come back the next day and pay the bill. A lady who I can only assume was the manager, was incredibly rude and disrespectful to me. She insisted that they were closed and there was nothing she could do and she kept telling us over and over “no I can't do that because we're closed. We're closed, sir.“ she was obviously irritated because we were keeping her and the staff there longer than they wanted to be there, but her attitude and choice of words were totally unnecessary. She also said that the total of my bill came to $250. When I called back the next day to pay my bill, it was only $178. I thought that was pretty weird also. It was my fault for not being more prepared and having the money like I was supposed to, but this lady was truly being a bitch and did not need to be. She also offered no solutions at all. She just kept saying over and over “I can't help you because we're closed.”

CULLEN S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY R. 
Rating:
5.0

Staff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.

Walter F.  |  First Impressions 
Rating:
5.0

The lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.

Emily A.  |  First Impressions 
Rating:
5.0

Over the top service!!

Radiance L.  |  First Impressions 
Rating:
4.0

Not only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place

Ruth J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tracy S.  |  First Impressions 
Rating:
5.0

Very professional and obliging staff. I was super impressed!!! Thank you

Gary M.  |  First Impressions 
Rating:
5.0

Very accomodating.

judy c.  |  First Impressions 
No reviews have been submitted for this location.

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