Customer Reviews for U-Haul Moving & Storage at Mesa Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mesa Rd

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Tamiza H. on

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The equipment that a customer reserves should be available for them when they arrive. Customers should not have to rearrange their plans due to the lack of available trucks. Very dissatisfied with my recent experience with Uhaul and hopefully I will never have to use this company again. Very poor customer service and the manager never called me back as promised. The rental guarantee stated in the contract is a lie as well.

Michael W. on

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The app wanted my credit card info, but then I needed to present the card in order to actually rent the equipment. I find this redundant and time wasting. Let the app tell me if it can't use the info I provide and I'll not waste my time providing it. Other than that, I am pleased with the service and happy with the equipment provided me. Thank you.

Micah I. on

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John J. on

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Camershia W. on

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Lacey S. on

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the customer service was top notch and the employees/manager went above and beyond to be accommodating and even took the time to suggest ideas for the project i was using the trailer for! i just wanted to say thank you to all of the personal that work there and that worked with me.

Willie J. on

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A manager by the name of Ella had very bad attitude just, because we rented a storage unit from public storage instead of them. Now she charging more stuff like the

Ebony M. on

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Sterling R. on

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Sandra G. on

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Lisa C. on

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They went above and beyond for us. Thank you all.

John J. on

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I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...

william W. on

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Ella Mason was outstanding

hylton S. on

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The young man was very helpful and knowledgeable. He as efficient even though it was busy and raining.

WILLIE H. on

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JERRY H. on

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DEXTER B. on

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Jerry V. on

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Nothing to improve, the great and friendly workers made the experience so much better!

aquilla B. on

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The person at the front desk was very professional and knowledgeable. Please make sure to provide Jeremiah the highest praise for for his top notch customer service. He answered all questions I had and his overall disposition can’t be beat.

Danny H. on

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Brandi T. on

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Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot

margaret D. on

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I don't know, everything went well. The trailer is very well made and maintained! It pulled better than any other trailer we've pulled.

roger W. on

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Great customer services

John G. on

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I was not happy when my pickup location was changed and I was not notified. I was delayed by 1.5 hours due to someone’s negligence and failure to call me. I was not offered any type of consideration for UHauls neglect. Not Happy with U haul. John Garza

Jack S. on

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Daniel M. on

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Had a very difficult experience trying to locate a trailer that I had reserved a week prior on on the net. I did what was required to do reserve one near me. The third location I was given finally had one. But had to drive across Houston to get it. Uhual dropped the ball.

Porschia L. on

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Manager is horrible, and rude. Don’t acknowledge her customers when they walk in the business. Popping gum while talking to you. I will never come here again and I have 1.2 million follows are social media I will make sure I let everyone know not to come here also.

Steve A. on

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Porschia L. on

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Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.

Phenice L. on

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shenita S. on

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Felecia J. on

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derick T. on

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JOE M. on

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Good customer service

jesse L. on

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andrea f. on

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with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me

Darrell T. on

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The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.

Erica a. on

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The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.

TRACY T. on

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Waited in line for 15 mins

Ramona S. on

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I was satisfied.

Pamela B. on

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There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.

Erica a. on

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The manager was awesome great customer service.

Jacalyln M. on

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I would recommend uhaul storage to friends and family

Darrell T. on

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The staff was very polite and helpful. Great experience

Darrell T. on

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The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.

Chelsea B. on

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Great service

Dominique D. on

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My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.

mahogany r. on

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They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.

Peggy B. on

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The facility is well kept, very clean. The service I received was excellent.

timothy h. on

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I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.

Tony B. on

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Great customer service, clean facility.

takeitha m. on

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I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..

Kendra J. on

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Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.

Phillip and Chastity E. on

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The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.

Chastity E. on

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The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things

madilyn m. on

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Excellent customer service

jazarnique o. on

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Nice experience

Octavia B. on

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Very good customer service.

Kari T. on

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My delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.