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Karolyn G | Overall ExperienceSelf Storage Units in Houston, TX, 77028
U-Haul Moving & Storage of East Houston
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI think it is great to be able to put my things into the unit and didn't need a penny for the 1st month that was the blessing that I needed at the time.thank you so much for that
SANDRA E | First ImpressionsWalker and staff was very helpful and accommodating even when I had to change storage units due to the size of my items. It was a great experience! Team Walker!!
Martha G | Online Move InMr. Walker was very helpful and has excellent customer service
Tracy E | Overall ExperienceI want to start by saying that the General Manager is a great guy and has always been respectful and professional when dealing with me\. However, I was extremely disappointed with how my situation was handled after my belongings were stolen from my storage unit. When I asked for answers about what happened, no one was really able to provide me with any information. The main response I received was basically, “If you have insurance, file a claim with your insurance company.” That was very frustrating, especially considering that I trusted this facility to help keep my belongings secure. I was also told that the cameras were not recording at the time, and no alarm went off when the break-in occurred. That was very concerning to me because security is one of the main reasons people pay to store their belongings at a facility. Again, I have nothing negative to say about the General Manager personally, but the lack of answers, working surveillance, and security response after my items were stolen left me very disappointed with my overall experience.
DAPORSCHE S | Overall ExperienceThe climate control section I paid for each no cooled and hot so it was miserable from the texas heat
nancy h | Overall ExperiencePeople are going to always try to leave a bad review, especially when things don’t go their way, but I never had a bad experience and fact they always make sure that they found a way to help me whether it was with prices or some type of promotion thank you guys
SIDNEY W | Overall ExperienceOver all I would like to thank Mr. Walker and the entire team at the U-Haul store located on Mesa Road for the ultimate service of assuring me that my items were in great hands and the staff was always pleasant and polite. Thank you for outstanding customer service.
HARRIET M | Overall ExperienceGood employees
TYRUS J | Overall ExperienceExcellent Staff
Kimberly C | First Impressions