Customer Reviews for U-Haul Moving & Storage at Mesa Rd

1398 reviews

8801 Mesa Rd   Houston, TX 77028
(Ley Rd & Tidwell)

(713) 631-2344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 631-2344

8801 Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The General Manager was a hands on professional who made my experience world class.

WILTON T. 
Rating:
5.0

Courteous staff

CHASITY N. 
Rating:
5.0

I love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍

Lydia G.  |  First Impressions 
Rating:
1.0

Over charge me 28 dollars

SANDRA G. 
Rating:
5.0

Nothing...checking and checkout was effortless..(I will most definitely use you agian

LAURANCE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

Customer did not leave a comment.

LONDON B. 
Rating:
5.0

Ava Davis and her staff were amazing! They went above and beyond to accommodate my family and I. Thanks

ALONZO M. 
Rating:
5.0

Nice quick friendly service

Sellie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARISSA M.  |  First Impressions 
Rating:
5.0

Everyone here is awesome thank yall so much

MARIA DEJESUS Z. 
Rating:
5.0

Customer did not leave a comment.

DELNISHA D. 
Rating:
5.0

The service was great and the staff was very friendly and helpful.

duncan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN C. 
Rating:
1.0

Water got on most of our stuff and it got mold on it.

Jonathan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN R. 
Rating:
1.0

What is this holding money on my credit card without me knowing ? That's the part I didn't like nobody explained that to me

JOSE P. 
Rating:
3.0

Customer did not leave a comment.

Johnesha A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TELUNCIA S. 
Rating:
5.0

Best staff ever. Polite. Very detail about instructions. Clear communication.

Bertano C.  |  First Impressions 
Rating:
5.0

Very smooth process. No problems. Very nice and helpful employees

LAVILLIA S. 
Rating:
5.0

just make sure the customer before me make sure back door is locked

CATHY WASHINGTON J. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD D. 
Rating:
3.0

One of the workers told me she is one person. When you are engaging in customer service the customer should be a priority. Don't make the customer feel like she's going out her way to do her job.

kechia C. 
Rating:
5.0

Customer did not leave a comment.

ALBERTA W. 
Rating:
5.0

The staff at this location was the best I ever received!!!

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

ZELVIN J. 
Rating:
5.0

Management is very professional and extremely helpful

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

LEESHAWN b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOUVOISIA M. 
Rating:
5.0

Keep doing a great job. This location is the bomb

FRANKIE B. 
Rating:
5.0

The manager was very professional and Curtis she made you feel she was there to help you

SARAH EDMONDS G.  |  First Impressions 
Rating:
5.0

Ms. Ava and the staff are Awesome and serve their customers with excellent care

BELINDA T.  |  First Impressions 
Rating:
5.0

Enjoyed the friendliness of Ava.

CLEMETENE S. 
Rating:
5.0

Customer did not leave a comment.

SOCRATES D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
1.0

I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...

katherine t.  |  Overall Experience 
Rating:
5.0

I don't know what else you can do.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Tangela F.  |  Overall Experience 
Rating:
5.0

It was nothing that needed improving. I also had a number of trucks to choose from and the staff was very professional. They were quick about their work by not letting customers wait to long. Over all it was a good experience. And the building was clean. Keep up the good work!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

VERNA J. 
Rating:
5.0

Fix computer system.

Leroy T. 
Rating:
5.0

Mannnn...Ms. Ava is the Best. I came in needing a truck & was stressed...she took time w/ me by talking me down from being stressed. Ms. Ava ..walked me through the process & I left in a different state of mind..than I was in upon arrival to UHaul.

GLORIA T. 
Rating:
4.0

I could not reach anyone via phone or email after hours That's the only reason I gave 4 stars...The Lady Ava was great through the whole process!!

EMANI T. 
Rating:
5.0

Everything was Great...... Stellar customer service

ROBERT BURNS JR G. 
Rating:
5.0

I felt forced to take the ins. Based on your policy the I would have to pay entire cost of any truck damage immediately wh

RUBY D. 
Rating:
5.0

Thank you for your assistance.

Gertie T. 
Rating:
3.0

personal was really friendly and equipment was ready.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ANDRA E. 
Rating:
5.0

Can not think of anything at this time. Keep up the good work

Coletta S. 
Rating:
4.0

No comment

dorothy J. 
Rating:
5.0

Customer did not leave a comment.

Briana D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

GERSON JOEL G. 
Rating:
5.0

They every nice and helpful

IESHA LACOLE B. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAFFERY B. 
Rating:
5.0

Customer did not leave a comment.

GERARDO S C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
4.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

SHONDRA S. 
Rating:
5.0

Customer did not leave a comment.

DOMETRI W. 
Rating:
5.0

Professional

ROCHELLE B. 
Rating:
5.0

The staff was very helpful and went out of the way to make sure I was satisfied

duncan s.  |  First Impressions 
Rating:
5.0

Keep being friendly and helpful

DUNCAN S. 
Rating:
2.0

The location was shorthanded and the reservationists was rude

DENNIS T. 
Rating:
4.0

Customer did not leave a comment.

ARNEZ J W.  |  First Impressions 
Rating:
5.0

Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome 👌

Lawanda G.  |  First Impressions 
Rating:
3.0

How long does it take uhaul to refund the difference back to my card ending in 0267. Uhaul owes me a refund of 75.00. Thankyou, waiting on my refund please?? S.Joyner

SHIRLIE J. 
Rating:
5.0

Customer did not leave a comment.

PRAKASH B. 
Rating:
4.0

Well I was given my credit refund in a timely manner versus the last time I waited. But the online rental wasn't available when I got to this location as was completed and I gave reference number and had to go through again even though it was supposed to be reserved but they did have the size truck I needed

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

MONICA H. 
Rating:
5.0

Great customer service

PRINCESS A. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

LOURDES F. 
Rating:
5.0

Customer did not leave a comment.

Winston W. 
Rating:
5.0

Customer Service Ava(Eva) is an excellent employee, I would rate her a 10+ and also I spoke with Lucreasa in the call center and she gave top rated service.

PRECILLA S. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

J. Grant T. 
Rating:
5.0

N/ a

ANTHONY F. 
Rating:
5.0

AWESOME!!

Shanita F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Excellent service.Ava is great.

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Everything was explained to me real clear and I really appreciate it the way to customer service Worth

Travis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanesha S.  |  First Impressions 
Rating:
5.0

Good people

LEE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA J.  |  First Impressions 
Rating:
5.0

No comments

HARVEY T.  |  First Impressions 
Rating:
5.0

I would recommend everyone anyone to U-Haul Storage

SERITA J.  |  First Impressions 
Rating:
5.0

Demetrius and his staff is always been very cordial and helpful.

barbara d.  |  First Impressions 
Rating:
5.0

Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!

Jean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W. 
Rating:
1.0

Inform the customers about what they are spending their money on. Very simple. Basic customer service 101.

LUISANTHONY U. 
Rating:
1.0

I paid $85. For 43.. mile

DAMON H. 
Rating:
4.0

Customer did not leave a comment.

Gloria H.  |  Overall Experience 
Rating:
2.0

You had one girl trying to run everything. She was so amazing. No internet connection in the building due to the metal roofing. So really had trouble with upload of drivers license. She had 3 more people behind me. The location was also out of dollies which luckily my strength made up for it in my single person move. But the girl was amazing.

TIMOTHY B. 
Rating:
1.0

I was over charged on my credit card. Once i called to ask about it. The lady Ms. Ava Davis was very rude and disrespectful. Wasn't helpful at all.

kimberly B. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA V. 
Rating:
5.0

Todo bien gracias

LYDIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRIN L. 
Rating:
5.0

Ava was very helpful and she has great customer service!!

Tasia G.  |  First Impressions 
Rating:
5.0

You can hire more employees like Ava Davis.

ADDISON I. 
Rating:
4.0

The cargo trailer I had rented had been stolen from the lot, but the two ladies working there were very helpful and got me into another vehicle.

WENDY T. 
Rating:
5.0

Great service keep it that way

Andres H. 
Rating:
1.0

I would recommend my any one here. They need a whole new staff they are rude unprofessional and ghetto. They need to shut it down and start over, Keeping none of them. Especially the manager

Jason H. 
Rating:
5.0

The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was help

Brandi T.  |  First Impressions 
Rating:
5.0

Comunication

Victor V. 
Rating:
5.0

Quinton is a new hire. He was very helpful and courteous.

Karen T.  |  First Impressions 
Rating:
5.0

Ave she is super

ANGELA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricky H. 
Rating:
5.0

Customer did not leave a comment.

DAWN HANNAH P. 
Rating:
2.0

New employees, Retraining , customer service skills

AFOLARIN A. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G.  |  Overall Experience 
Rating:
2.0

Truck had chicken crumbs and clearly wasn't sanitized

Sharonda J. 
Rating:
5.0

Customer did not leave a comment.

TONJI J. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Not lie about the return mileage. I took a picture of odometer before I turned off the truck. The person who processed the check-in added miles to the reading. When I asked the young lady at the counter to go double check she would not and told me to talk to management the next day. This is the second time a uhaul company added mileage to my turn in. I made it a habit to have proof by snapping the picture of before and after. Sad because I will not return to this location due to the dishonesty. Even though my rental and reservation was handled with up most courteous employees, one spoiled the whole experience for me.

CORDELL B. 
Rating:
5.0

Customer did not leave a comment.

Rita A.  |  First Impressions 
Rating:
5.0

No changes needed.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Thanks for the great customer service ..

Felecia J.  |  First Impressions 
Rating:
5.0

Demetrius provided us with an awesome experience and I will recommend this experience to my circle.

Taelor B.  |  First Impressions 
Rating:
3.0

When someone pay, unlock storage immediately.

TONJA c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tazra u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole t.  |  First Impressions 
Rating:
5.0

The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!

Cindy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangela F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moris L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doretha B.  |  First Impressions 
Rating:
5.0

MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESS

OCEANIOUS G.  |  Overall Experience 
Rating:
2.0

Over charged at times,and refuse to give refund!

GABRIEL N.  |  Overall Experience 
Rating:
5.0

Cool

janice d.  |  Overall Experience 
Rating:
1.0

Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!

Alyssa G.  |  Overall Experience 
Rating:
1.0

My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn’t have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I’m out of furniture & clothes with a newborn baby and they don’t even care to replace nothing

Danviel C.  |  Overall Experience 
Rating:
2.0

The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!

Taunya P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OCEANIOUS G.  |  First Impressions 
Rating:
5.0

I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friend

Fefi J.  |  First Impressions 
Rating:
1.0

There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.

Taunya P.  |  First Impressions 
Rating:
5.0

They went above and beyond for us. Thank you all.

Lisa C.  |  First Impressions 
Rating:
5.0

I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...

John J.  |  First Impressions 
Rating:
5.0

Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot

Brandi T.  |  First Impressions 
Rating:
1.0

Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.

Porschia L.  |  Overall Experience 
Rating:
2.0

with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me

andrea f.  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.

Darrell T.  |  Overall Experience 
Rating:
5.0

The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.

Erica a.  |  Overall Experience 
Rating:
3.0

Waited in line for 15 mins

TRACY T.  |  Overall Experience 
Rating:
5.0

I was satisfied.

Ramona S.  |  First Impressions 
Rating:
5.0

There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.

Pamela B.  |  Overall Experience 
Rating:
5.0

The manager was awesome great customer service.

Erica a.  |  First Impressions 
Rating:
4.0

I would recommend uhaul storage to friends and family

Jacalyln M.  |  Overall Experience 
Rating:
5.0

The staff was very polite and helpful. Great experience

Darrell T.  |  Overall Experience 
Rating:
5.0

The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.

Darrell T.  |  First Impressions 
Rating:
5.0

Great service

Chelsea B.  |  First Impressions 
Rating:
5.0

My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.

Dominique D.  |  Overall Experience 
Rating:
4.0

They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.

mahogany r.  |  Overall Experience 
Rating:
5.0

The facility is well kept, very clean. The service I received was excellent.

Peggy B.  |  Overall Experience 
Rating:
5.0

I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.

timothy h.  |  Overall Experience 
Rating:
5.0

Great customer service, clean facility.

Tony B.  |  First Impressions 
Rating:
3.0

I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..

takeitha m.  |  Overall Experience 
Rating:
1.0

Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.

Kendra J.  |  Overall Experience 
Rating:
1.0

The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.

Phillip and Chastity E.  |  Overall Experience 
Rating:
1.0

The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things

Chastity E.  |  Overall Experience 
Rating:
5.0

Excellent customer service

madilyn m.  |  Reservation 
Rating:
5.0

Nice experience

jazarnique o.  |  Overall Experience 
No reviews have been submitted for this location.

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